Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I took shivneri bus no MH 11 T 9257 from Swargate to Thane on 24th January 2015 at 22.00 pm. The Board written on bus was from Swargate to Thane via Wakad and Mulund. I was supposed to get down at Airoli Bridge, Nahur (Ahead of Airoli Check Naka). The driver has routed this bus via Kalva, Talav Pali and den to vandana instead of going through Airoli Check naka & Mulund. I asked the driver why this bus is not going via mulund?? He told that bus of 22.00 pm is always goes via kalwa only. Then why board was written via mulund to Thane. I had earlier also travelled through same bus of 22.00 pm that time that bus travelled through Via Mulund. Is that means route depends on driver?? The customers are not important for you. We can take any ticket and you will drop us according to you and as per your route. I asked the Driver his name he denied to give his name as he was scared. First he told me reason that 22.00 pm from swargate to thane always goes via kalwa. When i went vandana depo that time he told this bus is of 20.00 pm that why it went via kalwa. I asked Depo manager (Mr.A.P. Asamani) to give me complaint register, he searched register for a while and told we do not have complaint register and then he asked me what happened?? i told the incident but Mr asamani too do not have any answer for this. It is very ridiculous, Please look into this matter so that customers will not suffered in future.

I took a hirkani bus MH07 C.9175 from wakad for thane at 4.15 pmn the 24th of jan 2015. We were informed at wakad that the bus will not be going to the panvel depot which was a relief as it would have been peak hour traffic time. First of all the bus driver drove really slowly n the expressway every tom dick and harry overtook us and people in the bus kept looking at each other but we didnt complain secondly he took the bus to panvel where please note no one got off r got into the bus as it was full. It took us more than an hour to get to panvel depot and out. This is not acceptable at 200 rs per ticket i dont expect luxuries but for the driver to follow the route so that people specially old ones, and women/children can get home n time and without frustrations and surprises n route. I expect some action against the driver so that other drivers realise that they cant get away with it. And also so that they realise that u dont do unto others what you wouldnt want them to do to u and ur families. Its 8 pm rite nw am still in the bus writing this frm my cellphone

Tasgaon depo chya babat gadyanche kahi margavr praman kami aahe tyamadhe condactor pass valyana bus madhe ghet nahit. Mokali kiva aardhi bharaleli gadi janya aiwaji pass valyana basu dile tr pudhachya gadicha load kami hoil bus madhe gardi kami houn wadhalelya choryanche praman kami hotil. Aaj date 23-01-15. Time 09:45 . MH-14, N 8332. Tasgaon mayni YA bus madhe only 24 person basun chalalet . pass vali 15 te 20 jan pls aaj aamchi exam aahe gadit ghya ashi request karat hote trihi tyana bus madhe ghetale gele nahi. Msrtc chya adhikaryana bus ardhi bharun jane tehi pravshi asatana he yogya watate ka??? Yach velat sangli vita hi bus yete pn tyamdhe vidhyarthyana jaga milat nahi punha ordinary bus eka tasani aahe. Kiman tasgaon mayni ya bus la tri pass vale ghyawet. Karane sangitali jatat ki tasgaon depo ni earning sathi hi bus chalu keli aahe mhanun pass vale ghet nahi. Aaho pass sathi consigen aahe pn te pn paise detatch na . pass deun seva n dyaychi hi pal wat aahe ka????? Varistha adhikaryan paryant ya gosti jatat ki nahit mahit nahi pn yogya niyojn karun problem solve karal ashi apeksha aahe . mahatwache mhanje tikit tr saglya stop chi bhetatat pn pass chalat nahi . V shevati bus mokalich aapatat jate . ek bju ashihi phavi driver v condecter na bus bharun geli kay v aardhi geli kay tr tyanchya pgarat farak padato kay??? Pn shasanache paise tr jatatch na diesal sathi mentanans sathi pgara sathi. Saheb passvalyan gadit n gheun earning nahi vadhanar. Tr kelelya niyojna nusar v aaplya sarvach gadya kashya bharun jatil yache niyojn mahatwache aahe... Vadapchi gadi kevach rikami jat nahi karan tyala earning karayche asate... Me aapalya sevela nave thewat nahi pn msrtc chi ajun devolopment vhavi sarva pravashani bus nich pravas karava hya apeksha dharun me complent vaja request karat aahe aapla pravashi...

Recently S.T.Buses going outside the Solapur Stand through vai Samrat Chouk & has been implimented in last 10 days, causes more distance up to 0.8 KM. Due to additional increase in 0.8 KM distance concerned conductors of each S.T. Bus are charging additional charges of Rs. 6/- taking into consideration one additional stage. Due to this passengers are unwillingly charged the additional unjustifiable fare of Rs. 6/- which also became one of the fact of distance everyday. So please additional charges leveled for outgoing buses may be Stopped emidietely considering the above facts.

Dear Sir/Madam, I want to bring to your kind notice that, on Mon 22nd Dec 2014 at 5.00 am, my family and some other passengers were waiting for a ST bus name – Kelsi Uttamber at Sion bus stand. The departure time of the ST bus is 5.00 am from Mumbai Central depot and time takes to reach Sion bus stand around 15 to 20 min. But today the bus did not reach, we ask the ticket counter spoke person about the reason. He tells us that, some time bus comes to the stand or it sometime directly pass from outside, the bus must neglect the stop. As there are limited buses to travel to our village and this type of irresponsibility and misbehaviors shown by St Bus driver & conductor, is not a good thing. There is waste of time and money of the passengers. So kindly, I request you to take major steps and actions on this issue. Thanks & Regards, Sachin M. Durgawale Add: Rm. No. 364, At AAmkhol, Post: Mandivali, Tal: Dapoli, Dist: Ratnagiri.

respected sir i need to travel to umarga 4 to 5 times in month but buses are coming inside the city they are going outside the city people are getting worried are they have to travel for MGBS bus stop . this is getting to hard for customers but you decide as you run the bussiness in road transport authorization buses now popular bussine4ss in buses is karnataka buses. i think that i[censored]se change the route from outside to inside it is good for us and as well as you sir if we travell to mgbs bus stop we get fare rate at 200 if we travell to hyderabad to umarga our bus fare rate is 240 now total rate is 440 normall man cannot travell i hope u take the good decision about my conversation thank you sir

Hi team, Yesterday i have very bad experience regarding the pune to nagar travel by pune-kaannad bus which started from shivaji nagar on 5 PM sharp. I have paid normal fair 246 for aurangabad and it took more than 4 hrs to reach nagar only.when we did enquiry about the same we came to know that bus has speed lock so it can run more than 40km speed. MSRTC should give answer to passenger for the same.if they are running long route buses with speed lock then they should mentioned in depot only so that no one can board the bus and waste there time and money. Really shame on MSRTC.3rd grade service they r providing.I had similar kind of experience with semi luxury & shivnery also. Regards Chetany [protected]

Dear Sir, I was going in bus Pune (Shivaji nagar) to kannad dated 8/11/2014 3.00 AM and my destination was Phoenix mall near NOVOTEL I ask him for ticket he told their is no stop at Phoenix mall near NOVOTEL. you should take ticket for shirur i will drop you at Phoenix mall near NOVOTEL I give him Rs 50 as he asked but he did not give me ticket when my stop came I again asked for ticket then he give me ticket of Rs 6 only he did not return remaining money second thing instead of define route he go through pune station road So Please plan to catch him Yours Faithfully Aslam mukadam

बसेसच्या आगारातून सुटण्याच्या वेळा पाळल्या जात नाहित. आज दिनांक ९/११/१४ रोजी भोर बसस्थानकातून सुटणारी बस ७.४५ ऐवजी ९.०० नंतर म्हणजेच १ तासानंतर सुटली. अशाप्रकारच्या बस दिरंगाईचा भटका प्रवाशांना वारंवार बसतो तसेच पुढील प्रवास त्रासदायक होतो. तरी आवश्यक ती कारवाई करावी ही विनंती.

On saturday i.e. 8th Nov 2014, the bus did not halt at the Bremen Chowk stop in Aubdh, Pune. The driver just rusjed right through without any consideration for the people waiting for the bus at the stop. I'm very disappointed by this rude behaviour of the driver. Dhanashri Ingle. [protected].

Respected sir, I am passenger travelling from babhaleshwar to Shirdi tal rahata district ahmednagar .today on date 5/11/2014 I was travelling from babhaleshwar to Shirdi at that time the driver was driving bus very fastly and rashingly whole of the passengers in fear that accident could take place. So I have complained to the Shirdi controller but the driver pulled me abused me by pulling my hands and the driver was drunken I think soo. Please take a hard action about this illiterate employees so that this problem may not happen with any other passengers there on. They are not speaking well with passengers Bus name-talegaon-shahada Bus no-mh-40 2336 Driver batch no-176 Conductor batch no-12188 From-sunil narayan batwal At post babhaleshwar Tal rahata Dist ahmednagar Mob no [protected]

Dear Sir, I am y.s.vaidya I am a Customer of the MSRTC. But Today i.e 28 OCT 2014 I was very disappointed with the Behavior of Driver . The issue was I travel from chandrapur to gadchiroli.(attached ticket). First stop on complex gadchiroli, then I.T.I Stop. When near my stop that ayodhyanagar.i come near conductor.I told that here is MSRTC Request Stop.For stop bus he pull the BELL.But Driver not stop Bus.I Told and show the MSRTC Request Stop on Ayodhnagar Gadchroli.but he not stop.he Arrogantly tell that HAR JAGAH BOARD HOGA TO AISEHI BUS RUKHATE RAHENE KYA, CHALO MERE NAM KI GADCHIROLI DEPO MAI COMPLENT KARO. Then he stop bus on second stop 2 km away. The Arrogance was surprising for me. But still I am hoping a positive action against their arrogant behavior. Thanks and Regards yogesh vaidya

Dear Sir This incident happened on 26th oct 2014 timing at 9.30 pm to 10pm near Satara. Since there are many diversions near Satara multiple lanes were created by erratic drivers.I was following another msrtc bus in the left lane when there was a diversion, beside me(right side) was another bus who tried to restrict my way, which in turn led to a dent in my Car. The driver had tried to overtake me and damaged my rear view mirror which cracked into pieces and front fendor had crampled with dent. The details of the bus are as follows. Bus Number MH14BT 3367, driver Name Ishwar Athavle, batch number 618848.He was adamant and not willing to accept his mistake.I have to claim insurance for no fault of mine. So request you to take strong and strict disciplinary action because every person life is very precious and if the damage was large me and my wife would have been stranded on the highway for the whole night.

To the Respected Authority My name is Pritam Mukherjee. I am a teacher by profession. This complain is regarding a rash driving experience. The journey details are as follows. Bus type: AC SHIVNERI VOLVO Journey detail: Aurangbad CBS to Shivajinagar, Pune Bus timimg: 1100 am. Bus reg no: MH 04 FK 693 I was travelling with my wife. Our seat numbers are 3 and 4. Just behind the driver. My complains are as follows: 1. The driver was on the phone, talking, almost through out the journey. I did not get any opportunity to take any photo as there was a curtain between the driver and passengers. But you can check his " call history" in the time period, 1100 to 1630, to verify my point. 2. Rash driving through out the journey. a) application of brakes abruptly. b) Over taking in bends at high speed. c) shouting and cursing other drivers from the cabin. 3. After entering to Pune, he broke all the signals, completely ignored the signals and drove carelessly. the signals were as follows: a) Yerwada Signal. b) Vimannagar Signal c) Koregaon Park signal. d) Shoppers sttop nagar road signal. e) RTO signal. 5. The driver was completely unhelpful. Even he didnt help any female passenger to open the luggage cabin for taking out the luggage. Ma'm/ Sir, Everybody say, what is the point of writing? " aisa complain se kuchh nahi hota hain" and othjer things...but as teacher, i think it is my social responsibility to inform the authority.Now its your turn to take action so that the common people can gain confidence. Thanks and regards Pritam Mukherjee +91-[protected]

Dear Sir, I cancelled my online journey ticket, As per message on MSRTC online reservation system my cancellation voucher number is 18498399. even after around 20 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You. Dhananjay Havale [protected] [protected]@gmail.com...

Hi, I tried booking a ticket for 01/10/2014, but the transaction failed for the same and the money has not been refunded for the same. I dropped a mail regarding the same on '[protected]@gmail.com'. First, I was told that the mail was not received, on sending it again, the same response and then no one is receiving my calls since. PFB the details: Journey Details: Date: 01/10/2014 Bus timing: 05:30AM From: Pune Station Boarding From: Bremen Chowk Aundh To: Dadar Alighting at: Maitri Park, Chembur. Transaction Details: Attempt 1: Failed at 12:05 on 01/10/2014. Rs 424.70 Attempt 2: Failed at 12:12 on 01/10/2014. Rs 424.70 Please check why the amount of 424.70 + 424.70 = 849.50 has not been refunded. I am hoping for a quick action here please, I have already spent 15 days calling and chasing for the same. Thanks and Regards, Dhanashri Ingle. [protected].

It is frequntly observed that night lamp in most of buses running on ahmednagar to pune & ahmednagar to aurangabad routs at night. Also most of the time drivers not starting the lamps intensionly which tends to be a chance to mens to misbehaves with ladies also which will create aseviour problem so humble request to solve this on urgent basis.

I have booked two tickets from Vashi Highway to Pune Station on[protected]. Timing of bus : 16:16 pm – DADAR - PUNE Bus No.: 7188 (Semi – luxury) The incident took place on the evening of 21st Sept 2014 (yesterday). There was a diesel leakage identified by driver near to Panvel while driving from Dadar towards Pune, as he was observing some problem in acceleration of the bus. He kept driving some how and we reached to Food Plaza just after Khalapore Toll Naka. He after having some refreshment told us that bus would not be able to go forward as it will be difficult to uphill the ghat around Lonavala. We all passengers asked him to manage some other bus, which he replied as; it will take 2-2.5 hours for a redundant bus to come and take us to Pune. The alternative he suggested that we have to manage by going standing in some other buses. When we all tried to convince him for asking authorities to arrange bus from nearest depot, he told as not possible. We tried calling to Dadar Depot also at[protected], but after several call someone replied in a way that none of them are taking any step to recover the break down. Surprisingly they almost talked rudely and mentioned as wait till 2-3 hours or go standing. My question is that if between two top most cities of India, if there is no backup provision available for any such break down occurrences, where else we can expect any damage control in the country. There has to be refund of ticket in this case as well as penalty. They take granted that passenger travelling in India do not have any value of time also those who are travelling must have leverage available in their plan for any such outages.

Dear Sir This incident happened on 19th sep 2014 timing at 9.30 pm to 11am. My mother was traveling in MSRTC bus no MH-40-y 5603 which was carrying passengers from Buldhana to Gadchiroli. The driver was not only driving very harshly but he had overtake vehicles without keeping safe distance. So request you to take strong & strict disciplinary action because every person life is very precious and small mistake will replace into lost of everything .

Sir/Madam, This is anil wajire & i have journeyed on dated.07/2014 Ticket no-001548 from Gadchiroli to Nagpur &bus No-MH-12 EF-6973. At the time of journey having rain & bus roofs Leaking & we ‘ve facing lots of problem. Pl check & rectified the same & we attached herewith some photo’s. For your perusal please. NOTE- I 've video for the same but i'm unable to upload this. Thank & regards Anil wajire [protected]