Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

In the morning of 11th May 2015 at about 6:25AM Bus Number MH-40 N-N-9170 ( Chandrapur - Latur ) does not stop on schedule stop of Junona Square even 4-5 peoples ( all have to going to their job having daily bus passes ) shows hand sign to stop. Please do the needful action against that.

Online Ticket No :[protected] Passengers : Uday Kshirsagar & Uma Kshirsagar I had booked tickets of Shivneri Bus leaving at 5.30 from Nashik Mela stand to Shivajinagar, Pune for my parents on 7th May'15. As i am writing this complaint now, they are haplessly fighting with ARROGANT MSRTC STAFF. The concerned bus has arrived 2 hours late from its scheduled arrival and according to my parents, MSRTC AUTHORITIES at Nashik Mela Stand are holding the bus back till 8.00 P.M for no reason. That means there is unncessa ry DELAY of 3 HOURS in busy period such as summer vacations. My parents are Senior citizens and they are fighting a loosing battle with these ARROGANT AUTHORITIES. One of the reasons given by the authorities was that there were cancellations of tickets for 5.30 p.m Shivneri as other customers got frustrated due to non-arrival of bus and they cancelled their tickers. and these authorities are holding back the bus to fill up these seats which is completely not accepatable. I sincerely request to look into this matter at the earliest and save the exploit ation of passengers who are haplessly waiting at Nashik Mela stand for departure of their 5.30 p.m Shivneri bus.

Hi, I have booked ticket for my family from Indira college to Vandana talkies (last time) the timing was 11:25AM (because of some work only this timing is available on 11th hour) in the booking ticket. It was the month of MAY every body understand the temperature of the PUNE city in the Month of MAY. We all are waited till 1:40PM still the Thane bus is not reaching the Indira stop. We called 2 times to the call center[protected] they always told bus will reach in 10 min. When I tried for 3th time they disconnect my phone after half an hour tried phone is OUT of SERVICE. And such experience happen 2-3 times. Also ask co-ordinator at the Indira stop as usual they rudely behave and instead of help us they misguide to providing the wrong number. Also experience like when You book ticket of HIRKANI bus they merge 2-3 buses and tell us to adjust even we booked our seat. Unnecessarily accept the last seat. More over they offer us to go by the Shivneri to increase their business . How ridiculous the MSRTC service is ? If You are not providing the service properly let it handle by private bus with affordable prize. VERY BAD EXPERIENCE WITH MSRTC.

I AM 27 YEARS OLD GUY DAILY TRAVEL FROM - NANDUR SHINGOTE, TAL : SINNAR, DIST : NASHIK TO SANGAMNER, DIST : AHMEDNGAR. THIS WAS ABOVE 20 K.M. DISTANCE. ON THIS ROUTE MSRTC MANY DRIVER AND CONDUCTORS BEHAVIOUR WAS SO SHAMELESS. " AAJ SAKALI NASHIK-BEED BUS TIME : 10.15 A.M. MADHE 8-10 SEAT EMPTY ASTANA CONDUCTOR NE GADIT JAGA NAHI ASE SANGUN EKAHI PASSENGER LA BUS MADHE GHETALE NAHI. TASECH ANEKVELA DIFFRENT BUSES CHE DRIVER CONDUCTOR PASSENGER'S NA BUSMADHE GHET NAHIT UDDHATPANE BOLTAT, KAHI BACHABACHI JHALYAS MADHECH UTARAVUN DETAT. NANDURSHINGOTE VARUN SANGAMNER LA ROJ STUDENTS AND OTHER PASSENGERS MILUN 350-400 LOK TRAVEL KARTAT. TARI YA SARVANA BUS HACH EKMEV TRAVELLING CHA MARG AAHE. TARI YA SARVANCHI YOGYA SOY KARAVI HI NAMRA VINANTI." MSRTC CHYA BUS AND DRIVER CHA UNMADPANA KAMI VHAVA HICH APEKSHA...

Tk.No.20803235;sagar patni;TARAKPUR-SHIVAJI NAGA;04/05/15;SL;06:30;TARAKPUR-SHIVAJI NAat06:30;Id-;F:1+H:0+C:0=T:1;S:21;Rs188+ConChConCh This are my booking details of bus mh 07 c9132 Despite of knowing that the bus's engine is not working properly the driver took this bus from depot. 20km from ahmednagar this bus failed. All the passengers including women Senior citizens were standing on road for more than a hour. The driver was so stubborn that he was not even calling to depot for exchange of bus.This are very denigrating remarks on msrtc we trust msrtc for safety and which they are failed to provide. Hard action should be taken on all such drivers who feigns during their duty and keep passengers at risk.

On 27th April, 2015 l and my lady friend were traveling from Ahmed nagar to pune on bus number MH20 BL2027 at 2:30pm to 6pm. We asked a man sitting on ladies seat to move and vacant the seat but he talked very badly to us and humilated both o[censored]s. He was very rude and no one in the bus stand for support. Even the conductor said that the ladies seats written on bus doesn't hold any meaning and we should go and sit at the back. The conductor too was very rude while talking to us. If these rules are diminished then why not removed from buses? Why these reservations are still written on buses? We two only were there who were speaking hindi;rest all were marathis, so the conductor and everyone supported that man and insulted us. Because of conductor, it gives support to eve teasers like that man to laugh at us. It was really a shame to face such incident in a diverse country like India and on a govt bus. No respect for women by msrtc, real shame.

On 24th april i book ticket for shrivardhan from borivali nancy colony for 6 persons.. amount of rs.1698 waz debited from my account n didnt got tHe ticket or else ticket confirmation.. please give my money back... refund it as soon as possible...

Today since 10:15 i was waiting for bus at nerul (LP) bus stop. After 40 min bus came but stopped prior to bus stop. I ran to catch the same by the time driver started to move on so i tried to catch bus from front door. Driver started shouting, so i asked him bus supposed to be stop at bus stop. He started using abusive language and say don’t tell me the rules i have my own rules. Also asked me to take his name and log a compliant. Additionally he said i have union who is from his side so my compliant will get no support. I said ok, i will get it down and stand on the bus stand you stop the bus as per rule i will catch the same. Surprisingly bus conductor who supposed to be there, he was happy to sit and watch the discussion. Driver doesn’t have fear hence he didn’t stop the bus on the stop, so i could not able to catch the same. I just wanted to know why those unions are supporting to such drivers who doesn’t have basic manner. How both the driver and conductor are useless. Bus number is MH20 0021 towards panvel.

This is with regards to incident happened today 22-04-15 at 9:00-9:15 am on thane Belapur road near Turbhe station. The driver of Shivneri Volvo bus no MH-04-Q-76 to thane from Pune (I am not sure about serial no ….if it was only Q or something else) was driving recklessly cutting the lanes causing dangerous situations for other commuters traveling on road. He was not wearing uniform and the way was driving, I doubt that he was under influence of alcohol. MSRTC should investigate this matter further and take stern action to discourage rash driving. Safety of people not only travelling in buses of state transport but also commuting on public road should be given top most priority. Hope for immediate action.

Daily passenger of "pune to kalwan" bus. i today on 17 april 2015 travelled by this bus. scheduled time of this bus at sangamner is 6.00 am but it arrived on 6.40am at sangamner due to this I reached lateto office at nasik. half day sallary will be deducted. to cover this late delayed time driver was driving very roughly. missed 2 times accidentin this journey. please ask msrtc to strict on timeline in the interest of passengers time and safety.

GREETINGS SIR/MADAM, I Siraj from hyderabad booked reservation of ticket for MSRTC bus on 15/04/2015 thats yesterday at hyderabad MGBS bus station bound towards MUMBAI CENTRAL(MCT) at 7:25 PM which was to leave the bus stand at 9.30 PM.for me and my brother-in-law, thats for two persons, the ticket no.is 20506343 .The ticket cost is 1684 including reservation charges.However due to change of program by my brother--in-law i went back MGBS at the MSRTC counter opp to platform no.48 where Mr.Lakhan has booked my ticket and asked him to cancel my reservation and give me refund or post pone my travel to Friday or Saturday night .He said he will give 50% refund which is the only option available .But for 15 mins he dilly dallied the matter by saying he will look into system for cancellation and give me refund.when it was beyond 8.30 Pm which is reservation deadline for the day, he checked ticket number which 20506343 and shown me as unable to give refund as WB is already generated .When i was shouting on his head for the urgency of matter, he still acted in a dastardly manner .He is the most adamant and self centric customer service official I have ever seen.I did not board the bus and remained back in hyderabad.Im attaching the scan of ticket which is without any strike mark by conductor or T.T which means it is still unused ticket.I want the refund or reschedule of ticket which is about Rs.1700 which isn't a small amount to be ignored.Pls treat this matter seriously. Thanks And Regards, Siraj, [protected] [protected]@yahoo.com

Daily I travel from sangamner to my office at nasik by this bus pune to kalwan today on 15 april 2015. travelled from sangamner to nasik by this bus. scheduled arrival of this bus at sangamner is 6.00am but it arrived at sangamner on 6.30am due to this I reached late to office at nasik and half day sallary will be deducteed. worst is that driver was driving very rough rash to adjust or cover this late delayed time. we missed near accident during this journey. It is danger risk to life of passenger. please ask MSRTC to strict on timelines in the interest of passengers time and safety.

I had booked my ticket from pandharpur to hadapsar ...bus's source was pandharpur and destination was roha...this all information is according to msrtc online booking portal...when I reached at pandharpur stand ...i got information at enquiry that the bus for such route is not available... How can msrtc allow booking for bus which is even not present???? I want refund and also expect ing strict action against this stupid management

We took a trip from thane to Borivali. Driver Name Mr. Aadhare, while discussing with the conductor about talking in arrogant manner, Driver Aadhare came and thrash us. Told that he will hit us and throw in between Thane Borivali and no one will come to know about us. Kindly take some action against such Employees.

Today Dated 1.4.2015 was travelling in MSRTC bus On JAMKHED-NAGAR-PUNE having Ticket NO :-049237 time:-09:24:20, While going Pune Bus stopped at authorised S.T Hotel having Name "Viraj Garden" i asked at counter for Water Bottle having M.R.P 18rs but he sold me at 20 rs.

I was done the reservation of HYD to NANDED bus of the 10.30 pm. on 27 March 2015 and i was waiting that bus till 12.45 am at JBS bus stand till that time bus was not came .it was got cancelled and I was done online reservation so please Refund my bus fare as it was fault by MSRTC. My ticket no[protected] Trip no - NNDL0001208 transaction id- BHDF[protected] Name - Swapnil Bidwai Please do the needful.

Dear Sir, I was coming from Shirdi to Manmad ( Maharashtra) on dated 29/03/2015 through Bus name Pune -Nandurbar ( Bus No-: MH-20BL, 1953). During travelling i observed that bus fare from Shirdi to Manmad is Rs.63/- only & as i have not rupees change i have given Rs.500 /- to bus conductor, bus conductor replied that i have no change & i will give you once your detination is come . However, after reaching one Village named as Yeola, bus driver stop the bus at highway Hotel named as Hotel Manas Veg. & Non - Veg. Both Bus Driver & bus conductor were started Lunch along with Gossiping . As i want to Pick the Train from Manmad which is expected to come at Railway Station on 11.30am, i request to both bus conductor & Bus driver for completing the Lunch at fast without doing any gossiping which they were doing since last 45 minutes as at that time round the clock is 11am. After requesting to both, Bus driver using very Harsh language along with very abused words in Marathi Language ( example -: Madarchod, Bahenchod, etc. etc.) in front of Ladies which in bus . Bus Driver is also saying that government is not providing any meals for us & this is our duty to stop the bus at anywhere & do the Lunch with Gossiping & there is no time limit for us on Luch & Gossiping . He was also asked whatever you want to do, you do but we will not started the bus once the Lunch of 1.30hrs is completed. After huge request of me & along with Passanger which trevelling along with me, bus driver started the bus on 11.15am. After reaching the manmad on 11.40am, bus conductor refused to give balance amount of Rs.437/- & used very harsh language that i will not give balance Money . You do what ever you want to do. Due to above scerinio, also i miss the Train & lost Train Reservation of Rs. 2450 /- . So request you please take necessary action for both Driver & conductor . Bus Conductor are very Young, hardly age of 28-30 Years with Black Skin. With the hope of any Fruitful positive response. If you required i can also send Bus Photo & Hotel Photo & for this you need to send your email ID to me . you can email me [protected]@rediffmail.com

I m a regular Passenger From BelapurTo IGPLl, And i am Working in Taloja M.I.D.C Daily Bus Go Before 8:40am& I come at 8:38am But The bus Driver Could'nt Stop the bus at that place When there are 2-3 passenger is weaiting for the bus including me because of this i cant reach the office at right time, And this Think is Happen twice or Three time with me at the same bus And same Driver because of this my Office boss given me Late mark Memo .. this think is happen regularly with me n some of my friends n traveller of this route so i think that u have to take strict action on that or not happen it again with anyone ... And this think is not stop please look into matter regards surendra mane TaLoJA [protected]

ST bus conductor have NO value about the people travelling in ST, although there behavior is also very arrogant, gives always invalid reasons to not to stop at legal stops My father have some physical problem and i wanted to go fast at home, i also told the bus conductor OF ASHIYAD PUNE SOLAPUR 8PM, ST NO 7980 and driver about the situation but he neglected and having stop at SAGAR DHABA ON PUNE SOLAPUR ROAD NEAR CHOUFULA AND MY STOP WAS JUST AFTER 3 KM WARWAND FROM THE DHABA. THIS STOP IS RARE IN LOCALITY AND HAVING CHANCES OF ROBBERY HOW COULD THESE PEOPLE SO CARE LESS ABOUT US??? AND ALSO THE ST MAHAMANDAL???

Dear sir, i am pravin i have booked tickit of msrtc from pune to latur.During payment i got a massage "sorry anable to process your payment at the same time i got massage from sbi that transation is completed.There is loss of 370 rupees what shoud i do now?