Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1623
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (341)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — bus driver arrogant

 [email protected] on May 12, 2019
Dear sir,
I want to bring to your kind notice that today on 5/12/2019 bus number mh20 2705, route from paranda to swargate arrived at karmala bus stand at 5:35 pm and the bus driver got rude arrogant and angry on all the passengers sitting in this bus because one of the other bus arrived at the same time and hence the bus driver asked the passengers to vacate the bus stating the bus is cancelled. The issue happened because the driver wasn't happy with the other bus which also arrived at the same time on the karmala bus stand.. The concern is the passengers have to suffer because of the internal...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — complaint about ashwamedh bus service

 Sharvaree Sadadekar on May 11, 2019
I am very disappointed with the service. I am on my way from mumbai to pune. Its already been 4 hours and have not even reached half way. The driver is also very rude. Please stop your service if you cannot maintain any professionalism. I am a regular traveller and it does not take # 6 hours to reach pune from mumbai, especially after i have shelled 540 bucks for a ticket. You are just ripping off the customers and i am going to suggest people to not use your service....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — allowed to keep courier packages on passengers seat.

 Azharq19 on May 10, 2019
On two of the seats courier packages have been kept making the passengers stand.
When asked to conductor he told that they have taken the ticket.

I want to ask to msrtc is it a passenger bus or a courier bus to whom they are giving the transport facility in which they are allowing to keep parcel on passenger's seat and allowing passengers to stand for hours.

I need a serious clarification from msrtc on this.

Bus no:mh 40 aq 6301

And more over i called twice msrtc helpline [protected] to register a complaint but they just simply not...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — funds deducted but tickets not issued

 Ajay7678 on May 9, 2019
Dear msrtc,

I have done online booking on 23rd feb 2019, from swargate to sangli for shivshahi services.

Amount of 978.63 has been deducted from my icici bank account, but tickets has not been issued for this this transaction.

After this transaction failed, again i completed same transaction with the help of sbi bank.

Till date failed transaction of icici bank has not been credited to my account.

I have been following up on this from last 2 months, till date amount is not reversed...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — ticket charge

 Priya1412 on May 8, 2019
Hello another complaint regarding bus
On monday evening as usual took bus from infosys phase 2 to dange chowk but the conductor gave bus ticket from hinjewadi gaon which is 10rs but i paid him 15rs (Infosys phase 2 to dange chowk) when asked he was like its ok then i asked about the 5+5 = 10rs as i took 2 tickets he ignored and went ahead and did the same with other passengers.
And what i heard is this condutor is usually involved in such kind of activity.
I request a immediate action against this kind of activity....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — no bus for bookings

 NehaNevase on May 6, 2019
Dear msrtc

There are no ordinary express buses for pune - baramati as well as baramati - pune
Only shiv shahi bus are available.

Shiv shahi bus are not at all clean and feel like vomiting. Curtains are not at all clean. Very bad experience i had.ac also dont work properly.

Kindly request you to provide ordinary express bus for this route

Thanks,
Regular traveller...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus is extraordinary late

 Nitin O Loya on May 5, 2019
Sir, shivshahi bus which starts from amravati to pune at 6.00 pm comes late daily at akola. Akola time is scheduled as 7.55 pm. But till 9.50 pm also bus didn't came. When we enquired then operator at akola told that this bus comes late daily after 10.00. If it is habitual and happening frequently them either action must be taken against person at fault as we are wasting our time here. Or bus timing must be changed.

Regards nitin...
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — not followed timing schedule due accelerator cable failed

 SharadGholap on May 5, 2019
Shirdi to pune
Mh-06-s-8962
Boarding from loni
Destination - shivajinagar
Complaint-

Speed is very less.
Due to the failure of accelerator cabe bus was stop for half an hour.
After that bus was stopped for 45 min at fountain hotel.
I requested to give me boarding in another bus.
Conductor given me chart i have shown to ordinary bus conductor but a lady conductor denied.
Unfortunately i have travelled again in the same bus but not satisfied with my travel....
Complaint comments  Read comments [2]Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — unnecessary stoppage of bus on private hotels just near to destination of bis

 Hemant Randive on May 4, 2019
I am traveling in bus of MSRTC travelling from Yavatmal to Dhule. Driver stopped the bus just near to Dhule i.e. at location Near Mukati on Anand hotel at time around 10pm. Many of the passagers opposes to this sudden stoppage of bus near Dhule but driver behaves rudely and went for dinner. MSRTC has to take this issue on priority, because not only this route but also on Dhule to Nashik route drivers stop bus on hotels which is not needed at all.....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — not taking passengers and not coming at bus stand of vyara district tapi gujarat pin 394650

 kulin Pradhan on May 4, 2019
Some buses from maharastra of routine schedule via navapur, entering to gujarat via songadh, vyara are not coming at vyara bus stand & are directly going out from highway. Conductor's are behaving rudely with the passenger's if sitted for vyara & songadh
We complain about to entered at vyara & take passenger's of vyara of both the ways to & fro to vyara & or passenger going from vyara. Buses are not coming & conductor's are refusing to take passengers of vyara from any other bus stand....
Complaint comments  Read comments Complaint category Lawyers and Attorneys

Maharashtra State Road Transport Corporation [Msrtc] — irresponsible behaviour of govt transport duty personals and cheated

 Saboor.Quadri on May 4, 2019
I boarded a bus satara to tulapur (Bus number# mh07c9583) from solapur to travel to tuljapur at 08:30pm dated[protected]. The bus was already malfuntioned and there was problem with speed. Hence driver needed to run the bus with very low speed approx 50kmph whereas the govt apprpved speed is 100kmph. This was known to both conductor and driver from satara only which was confirmed by co passenger and they didn't bother to inform new passengers before boarding the bus at the same time they charged the full luxury fare of the journy.
If the prior intimation was given then i would not have boarded...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — money deducted but reservation is not done and :upi ref no. 912427176177

 Sangu Lagshetty on May 4, 2019
I was trying to book the ticket from solapure to hyderbad for shivashai maharashtra govt bus, conern here is money has been deducted from the account but reservation is not done successfully raher than eticket i got messgae saying that "ticket is not booked if money has been deducted then you will receive the money within 7 working days and try to book the other ticket" but there is no proper tracking no. For failure transaction, moreover in the portal they had provided couple of contact no and email for failed transactions but none of them are working right now, if after 7days if my money is not...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — non receipt of booked ticket on mail or sms

 Bipin Dave on May 3, 2019
Today morning at about 6.05, am, i have booked tkt. From dadar (East) to satpur by shivshahi bus departing from mumbai central at 9.45. On route mumbai to trimbakeshwar. I have selected seat no.12. Date of journey was of today's only, i. E.3rd may 2019.
For this booking amount of rs.355.00 was debited from my account but not received copy of the same on my mail id or sms.
I have called to customer care on no.[protected] at about 7.00 in the morning. They have told me that your ticket is fail & contact technical department on no.[protected]/23053992. I have triad on 1st no. Which...
Complaint comments  Read comments Complaint category Travel Agents

Maharashtra State Road Transport Corporation [Msrtc] — bad behaviour with girl

 Soham Bhalerao on May 3, 2019
When my sister is going through chimthane (Maharashtra) to pisawar (Gujarat) via dhule to selamba bus the bus tyre is punchered in dondaicha
The bus conductor give another (Dondaicha to ahmedabad) bus to my sister. When my sister arrived pisawar (Gujarat) the bus conductor behavied bad, he is speaking in cruel language and he stop bus from too far from pisawar when the girl is alone and he sat first time in the bus...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled but refund not received

 Dayanand Raut on May 2, 2019
I was booked my journey tickets from barshi to swarget on date 21/4/2019 tickets number 37208573 & 37209308 online on redbus but at bording time bus has failed (Break down) at busdepo in barshi busstand then i submit the refund request in barshi depo but today 11 days are completed and refund amount not credited in my accout.. Request that look in to the subject and resolve it...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — unusual ticket demand from driver

 Priti41 on May 1, 2019
Bus: shivneri pune stn to dadar
Bus no. :9581
Start time: 1st may 2:45pm

I boarded the bus at aundh and deboarded it at vishal nagar as my trip was cancelled.
The driver asked me to deposit my ticket to him to deboard the bus.
How can he take my ticket if he has not to refund it
Now i have no proof to show my company that i started travelling for the meeting....
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus on time cancel in vasai depot

 Rajesh Karade on May 1, 2019
Shivshahi ac bus time 9.00 am dated 1/5/2019 on time madhai bus cancel keli ahai pravashani 27 paryant set book kelya ahet kahi pravashi senior citizen ahet tyana tras hou naya mhanun ac bus book kele parantu aain time la bus cancel kele ahai pravashanche khup garmi aslyamule pravashanche khup hal hot ahet mahunun venati ki madhai dusri ac bus arrangements karun bhetave...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — amount got debited but ticket and name was not on the memo

 tushar gangurde on Apr 30, 2019
Dear sir,

Greetings for the season!!!

I wanted you to make notice that, i have booked online ticket from msrtc online booking portal for the shivshahi bus of 13.15pm to make journet to pune from nashik on 29th april at 12.22 pm and have made the payment at the same time.

After amount got deducted successfully, i haven't receive e - ticket on my mail or any confirmation by sms on my phone.

After reaching to the bus station, and asking to the ticket checker, they also didn't get the confirmation for the seat on their memo.

Kindly...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — harsh driving and braking traffic rules

 Amol Danave on Apr 30, 2019
I am travelling from Dhule to Aurangabad on 30/04/2019 in MH20BL1402 at 05:00 Am bus, Experience was extremely horrible, literally feel roller coster drive, drive not follow any traffic rules drives vehicles like just stupid...even in Chalisgoan kannad ghat metal box of conductor was fallen dawn luckily a ladies just shift her seat from conductor to other just before
Request to kindly take disciplinary action on driver or arrange Trainning for him...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi - mumbai central to guhagar - 29.03.2019 21:00 hrs

 Mithilesh Mahadik on Apr 30, 2019
Hi,

I had done booking from Kokan Bhavan to Chiplun for the Shivshahi Bus on 29.03.2019 scheduled to be received at Kokan Bhavan stop at 21.10 hrs. However, the Bus arrived at 01:20 am. The bus was late by 3 hrs & 20 mints. More ever there was no update, support provided from the Mumbai Central ST depo. The only reply which the operator at Mumbai Central depo was giving was the bus is late & there is no contact with the Bus Driver & Conductor.

My Ticket No. 37352192. Traveler Name - Mr. Atmaram Mahadik Age - 68 yrs.

Being a Senior Citizen I had to wait...
Complaint comments  Read comments [1]Complaint category Public Transportation

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