Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
1294
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
572
down
177

Customer satisfaction rating
1%
Complaints
1294
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sort by:

Maharashtra State Road Transport Corporation [Msrtc] — bus stop not in shirur

 tech help with Shakur Sayyad on Nov 10, 2018
When i start the travel from kopargaon i was asked in enquiry office the mh 14 bt 3797 bus number was will go to shirur. When i was take a ticket at that time conductor was told the bus not goes to shirur. I was travel with my family and bags. So how to travel in msrtc buses.
Each an every bus goes to shirur in diwali festivel. I was also came from there.
So please help me and give a good service for us.

Thanx...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — no place to sit after booking online

 veenalodha99@gmail.com on Nov 10, 2018
We have done booking online from msrtc website for ordinary bus paied extra amount more than ticket online to get seat while travel.

But msrtc department is has no clue about our reservation and on top of it they are saying there is no bus we got time 8.45 am to board the bus.

They are coming with weard reason bus got cancelled and asked to board some other bus and no seat provided asking us to stand we have some other commitments.

Illegally they taken other passenger in the seat where someone have booked the seat.

And we are suffering...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — complaint against omerga to latur bus

 gopal khatke on Nov 10, 2018
Omerga to latur or return buses are not following the schedule. Frequently it is observed that two buses with same destination are running back to back with first one crowded and next is empty.
Yesterday i was waiting for the bus to reach latur from killari. I was there from 7.55p. M. I was waiting there for more than one hour. And suddenly two buses with same name plate (Omerga to latur) were arrived. There were few senior citizens and a lady with babies waiting for the bus. It is really uncomfortable and unsafe to stand there at remote location. This is happening just because of the negligence...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — food service on road halt dhaba, [Resolved]

 Pravin A on Nov 9, 2018
Gurudev Hotel is very costly hotel on Alephata sangamner road, And we are traveling in ST Bus. We have no reach people. And I request you ST Maha mandal need to decide Food/Snacks rates on hotel where is ST stops at least..
So please take necessary action and reply me if you really work for customer..

Advance thanks..

Pravin Andhale
[protected]...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Maharashtra State Road Transport Corporation [Msrtc] — refund not received till date

 Kalyani Warudkar on Nov 9, 2018
Dear team,

On date 05/11/2018, i have booked my ticket online on msrtc mobile reservation app (As guest).
Mob no -[protected]
Bus timing-10.00 in the morng
Way-nagpur to morshi
But bus not coming due to some tech problm (As per your station master mob no-[protected])
They are told me, they initiated cancelled request of my ticket nd refund will be refunded on my account dirctly but still now i have not received any refund in my account.. Request you to please help me on that otherwise i am going to logded complaint in consumer court....
Complaint comments  Read comments Complaint category Passport Services

Maharashtra State Road Transport Corporation [Msrtc] — worst condition of bus and tickets increased too much

 Pravin Damkondwar on Nov 9, 2018
As tickets are increased, try to maintain bus condition bit good, would won't expect very good or excellent.

Life on death situation, driver also driving bus like roller coaster. Too much sound from each and every corner of bus. Each and every screw in the bus is loosed, all windows are broken. I'm unable to type all details now, because bus is shaking like anything. I know nothing will be changed my complaint. No expectations from this complaint website....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — account debited but ticket not booked

 Prachi Sortur on Nov 8, 2018
Hello,

I booked a ticket for pune to solapur shivshahi bus on 3rd november 2018 at 12:30pm. An amount of 520 rs was debited from my account but the ticket was not booked. The amount debited was also not reversed.
It's been 5 days we are trying to contact the numbers given on the msrtc website for complaint but they just answer the call and no one is responding from the other side.
This behavior is not at all appreciated also not tolerated. I request you to credit the money back and look into this issue....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus did not arrive on time

 Sourabh shukl on Nov 8, 2018
Sir,
Most of the time buses from mauda to nagpur do not arrive mouda on time...
I. E. The bus which has to arrive on 06:30 am.

The same bus did arrived mauda on 07:23 am... The buses are directed from shivaji nagar, dist : bhandara...


No buses were available from mouda to nagpur till 7:23 am...
Sir, plzzzz resolve the issue as soon as possible......
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — only 1 bus for village since 80 years

 Afroz Sayyad on Nov 8, 2018
Hello sir/ madam

My self sayyad afroz (M. E.) from ambajogai dist beed mh 431517.

My mother's native place is a village i. E. Borkhed taluka beed district beed mh.

Now my mother is 58 yrs old and she said to me for my native place there is a single bus from beed to kharda daily at 6 pm.

So my request to the management, plz arrange some more buses for this village.

This is only one bus to this village since 80 yrs....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — excess bus fare

 manojkulal on Nov 7, 2018
I performed the journey from panvel to alibag and back as per the following details :

06.11.2018 - panvel to alibag - departure 0820 hrs - fare rs.110/-
Ticket no.001503 - semi luxury bus

06.11.2018 - alibag to panvel - departure 1310 hrs - fare rs.85/-
Ticket no.027938 - semi luxury bus non stop

The difference of excess amount is rs.25/- for same distance. The matter may be reconciled at appropriate level....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — regarding debiting of money against online reservation but ticket not booked.

 toshad on Nov 6, 2018
Namaskar!
I was booking for shivajinagar to sakri ordinary bus for 8th of november 2018 which leaves from shivajinagar at 21.00hrs.

While booking the seat nos. 21 & 22 i was redirected to the payment site through billdesk. Then i selected for upi payment option. The payment was debitted from my account for rs. 912.27. But when i awaited for the ticket to be shown on screen there was some error and the ticket was not been booked.

Also no intimation from billdesk as well as from msrtc is received. But my money is debitted.

I request you to please...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — about extreme shortage of buses from jalgaon to aurangabad

 Wison on Nov 6, 2018
I m complaining about the extreme shortage of buses from jalgaon to aurangabad via pahur...
Passagers are suffering a lot due to this
There are more than 4 to 5 buses standing on the platform which are going to dhule while there is no bus for pune and aurangabad for almost 1 hr. Most of the buses goes empty for dhule which accounts great loss to govt.
I really request for proper attention into the matter and hope for the better organistion....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — wants to change boarding point but no help and phone number.

 Dingbabaji Sharma on Nov 6, 2018
I have booked my journey through shivsahi sleeper from mumbai central to parli bus time 19.30 pm by red bus. My pnr / ticket no. Is 35170391 and bus service no. 517326 dated 11/11/18 at red bus it shows boarding point till maitri park only. But at msrtc web site it shows boarding point from mumbai central to panvel. I am staying at kharghar. So, i wants to board from three star hotel, highway at kharghar navi mumbai. I called so many times at customer care but they said we cant help you. Why i dont know. A master told me you give your details to control room and they will share your details with...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus did not arrive

 Tushar 07 Pagar on Nov 6, 2018
Bus service type : parivartan night express
Trip number : 536211
Service start place : shivaji nagar pune
Service end place : satana
Passenger boarding point : nasik fata
Date of journey : 5/11/2018
Approx. Boarding time : 20:10 hrs

I had booked the e-ticket for the following bus as mentioned above. The time at which the bus was supposed to arrive was 8:10 pm on 5/11/2018 but the bus never arrived at the boarding point. I was waiting there before 8 pm till 1.30 am still there was no sign of your bus. Please let me know if the bus arrived earlier...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus stand controller

 Adnya Patil on Nov 6, 2018
I'm traveling from nashik to jalgaon. I was reserved 4 seats one day before journey. Bus was at 5am they never announce any bus from nashik to raver. No bus come to relevant platform. They said us to seat in another bus. Amrawati bus. There are already seats were full as a ladies we can't say them anything. We are traveling without any seat. How they can allot same seat to 2 person because our names were in list....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — general routine work

 Dhananjay Thatte on Nov 5, 2018
Sir today i am standing 10 person to kindhearted phata for waiting ghana kolhapur coming right time on stop but bus pass on with out stop same i ragistered manuel to respective deposit also intimate to chiplun district rtn for consideration also chiplun bus depo can't provide our advice & complent book
pls do needful because our principal is service for passengers is break in this type of employees
thanks for everything
dhananjay thatte
[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — late vehicle and tire puncture jath depot

 Solution123N4 on Nov 4, 2018
There is frequent problem of late vehicle and puncture issue for jath depot of maharashtra state transport.

Even in general st announcement done is not proper either sound system is not correct or staff may required training. People are not even bother to speak about issue and if someone speak st staff is rude to answer or they do not have solution....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus is canceled after waited for 3 hrs

 Vaibhavkamble on Nov 4, 2018
I was waiting for warud/sati bus to go my home town, bus timing was 4.30 bus i waited for 3 hrs after that manager said that your bus has been canceled, what should passengers will do in such situations?
Such kind of late issue is happening daily and passangers are facing lots of problems with this and branch manager is not operating tha timing of the bus because of that passangers facing problems....
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus did not arrive and no help from employee in swargate

 Akshay Adekar on Nov 4, 2018
Shivshahi bus from shivaji nagar to tuljapur (4th nov 2018 sunday) is not arrived and passanger are still waiting from 2 pm and there is no help from any other employees from swagate bus depo, the employees in swargate are not co operating at all and are abusing passangers and even tried to hit, we want our refund back and need a serious customer care or complaint number so passangers are very angry....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — msrtc bus doesn't stop for passengers

 Prateek Badge on Nov 3, 2018
Respected sir, at bhandara bus stop the bus departure time are a appropriate. On date of 3 nov 2018 all the people who have to go to their villages waiting for bhandara-wadsa bus which had given time 2.30 pm but msrtc bus no. Mh-40. Y.5361 doesn't come on given time. After far waiting for it, all the people decided to go from other buses which are not exactly going to their villages. Suddenly at 3.45 pm after long waiting bus comes at 3.45 pm for that no announcement is there and bus stop for just 3-4 min. After3-4 min bus driver comes and bus suddenly goes i and many other passengers are still...
Complaint comments  Read comments [1]Complaint category Public Transportation

Recently Discussed

12 hours 46 minutes ago
Maharashtra State Road Transport Corporation [Msrtc]
about bus service and staff
2 days ago
Maharashtra State Road Transport Corporation [Msrtc]
depo manager beat passenger
3 days ago
Maharashtra State Road Transport Corporation [Msrtc]
not listed any night express or ordinary buses for booking from dhule to pune and pune to dhule in night.
3 days ago
Maharashtra State Road Transport Corporation [Msrtc]
re: refund against ticket reserved on 06-12-2018 to come to pune at 07:00pm

Featured Complaints