Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1143
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Phone:
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Customer satisfaction rating
1%
Complaints
1143
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — rude customer care at thane vandana and careless services by msrtc for any service. no time management all bus run late

 solankiharshal0823 on Aug 4, 2018
Booked bus service Thane to pune date[protected] swargate of morning 6.30 am, which was expected to reach boarding point of airoli circle by 6.40 am which is highly impossible, still I reached the stop on time but like everytime the shivneri bus was late, the bus of 6 am came to our stop at 7 am which is at the distance of 10km from Thane vandana.
Our bus arrived to our stop at 7.39 am and driver did not stop it despite waving him hand multiple times. When I called Thane Vandana S. T stand the person replied see what you can do now, we cannot do anything from our side.
Despite paying...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus timing issue

 Sanvidha on Aug 4, 2018
I have booked my ticket from Pune to Shirdi Shivshahi which is supposed to leave Shivani Nagar bus stand at 6:15 but till even 7:15 it didn't come.

I am still at the bus stand but till now bus haven't come.

From next time I am not going to book ticket in this bus, and not going advise anyone to travel by this bus.

This is really disgusting and unacceptable....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — misbehave of bus cut doctor z. y. shaikh

 yogesh labade on Aug 2, 2018
Hi sir/mam,

This is yogesh and i am travelling from shrirampur to pune with shivshahi (Be46f2), unfortunately i was cashless, i have requested bus conductor z. Y. Shaikh, to check is there any payment facility by card or any wallet, however very arrogantly she refused to check and ask me to get down from bus. Somehow i managed the cash to book the ticket, bus ticket per person is 365 for pune. I have booked two tickets from pune to shrirampur, but there is no tv on in bus, msrtc is charging for facilities like tv, ac, wify but this is second time i am observing that no ac and tv...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — I'm complaining about availability of bus from dhule to jalgaon bypass

 sameer birare on Aug 2, 2018
Presently i am at dhule bus stop.. The red colour bypass from dhule to jalgaon no-mh-20 bl2420 is available.. But the conductor is telling that bus is not available becoz their are two shivshahi buses no-
1-mh-06 bw0861
2-mh-09 em2576 which are shivshahi buses and it cosh mi 190/- rupees...

Now the msrtc employee is telling these two buses will fill first then the normal bjs will depart...

Soo the time being is most... And till the time i have to wait... Sooo this is answerable why this has been done.. I have family with me... Disgusting service of msrtc...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — very filthy and dirty toilet in s. t stand, ramwadi

 Shreyas Bamane on Aug 2, 2018
The ramwadi st stand toilet (Men) is always unclean, stinks of urine so much so that it hurts in one's eyes while urinating due to excessive ammonia. I have been travelling between mumbai and khed (Ratnagiri) since last 6 years now, but i have never seen the toilet in ramwadi (Pen, dist. Raigad, maharashtra) clean. Because of dirty and smelly toilet, meny men prefer urinating outside the toilet in nearby area....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — regarding bus stop

 Mahesh Nemade on Jul 31, 2018
Dear sir/ mam
Today my father was travelled in palghar - bhusawal bus (Bus no mh 20 4042) from jalgaon. He wanted to drop the bus at your official navoday vidyalaya bhusawal stop. But the conductor dose not stop the bus for same stop. He made argument with my father and drop my father at padurang talkies stop which is 3 km long distance.
Why your staff member doesn't cooparte with the senior citizens? Is it correct?

Kindly look at this and tell me why we will travel by your esteemed bus?...

My email id is msnemade@gmail.com.
Wating for your valuable...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — lack of communication in transportation and ticket cancellation

 Akash Diwate on Jul 31, 2018
Dear sir, the bus is been cancelled due to some issues the time for bus arrival is 9.30 and at 9.45 pm the station masters says bus is been cancelled. Next day we claim for refund for the fair of tickets the procedure is been so long as compare for booking concerned. The authority is not available at the office during office timing we have to run for there time as per there personal timing and as per there personal law and order they says when the bus is cancel u have to take in written as per there personal format the format changes as per desk changes and at the end we get the money less than...
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — not stopped at stop

 NUTAN SHINGARE on Jul 30, 2018
Bus no. Mh 06 s 8918 time 5.15 am from pune does not stopped at gandhi market as i requested i know bus stop is not there, but in nahi mumbai it will stop at various stops though there is no specific stop. Your drivers are not well mannered. They will stop at wherever they want. Shameless driver. When i asked that time he said he will stop. And without telling anything he just taking vehicle straight way to the dadar....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus didn't stop at samta nagar bus stop (ticket number: 34028060)

 dilipv84 on Jul 30, 2018
Hello,

I had booked 3 seats in ac shivneri, starting at 0730 hrs from borivali to swargate (Ticket number:[protected]. I was waiting for the bus at the newly built st bus stop and waiting area near the samta nagar foot over bridge on the western express highway. I saw the bus stop just near the samta nagar police station itself, but it didn't halt there for long. Expecting it to stop at the new bus stop i waved my hand but the bus didn't stop!

I had to make alternate travel arrangements for me, my mother, wife and infant kid who is just 10 months old.

I...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus service delay

 Satyapal Mujumdar on Jul 29, 2018
I have booked a bus from kolhapur to dadar for 29.07.18.
Starting point was gargoti departing at 8.45 am. It was supposed to reach kolhapur @ 10.20 am but reached after 11.30 am

Also the bus was not to stop at any stops in between kolhapur and panvel to board / alight passengers but it is stopping at all stops.

I am a patient with 1 kidney. I had to unnecessarily suffer for the waiting period. How will the time lost & health suffered be compensated.

Hoping to receive a positive & satisfactory reply. The mater will be escalated to higher authorities...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — refund against online booking - shivshahi

 Dnyaneshwar Manjare on Jul 27, 2018
Hi,

I booked ticket for shivshahi today around 12:20 pm (Solapur to swargate pune) scheduled departure at 2:00 pm on same day.

I received sms confirmation from my bank immediately about payment made. However no msrtc ticket confirmation through mail or sms.

When i reached to reservation desk they said that they have not received my payment in spite of payment deduction in my account. I showed the my online bank statement however they told me to purchase another ticket as the entry is not there in their duty memo.

I would be purchasing...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — shivshahi bus did not halt at wakad bus stop even we had reservation

 Aniruddha Pisal on Jul 23, 2018
My parents were to travel by shivshahi from wakad to dombivli. They had reservation made online. Ticket no. 33761484 dated 23 june 2018. Bus did not halt, they could see bus passing by but it did not halt. They had to get another bus and come to kalyan with break journey (I. E., upto kalamboli then taxi to dombivli).
I made personal visit to pune swargate depo after suggegstion by msrtc cc team. There i was told that the complaint belongs to kalyan / thane.
Thane cto is not responding. Pls take appropriate action.
My name: aniruddha pisal
Contact: [protected]...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — charger not working

 Ratan Kundu on Jul 23, 2018
Dear sir
I am travelling by swargate to kolhapur shiv shahi bus no 5264.

But no one in interested to get the charging unit repaired

How can swargate authority be so lineant

And not respond to people issue authority says it is extra vechile then why they charge when they can't provide service

Kindly reply

Regards
Ratan kundu
[protected]...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — delay of shivneri bus as usual!!

 sakshi chandla on Jul 22, 2018
This is for the 5th or 5th time i am traveling in shivneri for aurangabad from pune and always i do an advance booking... As always the situation is the same... Tyre is puncher so bus got delayed
My question every time the same story why??? Then i realised that till the time the bus booking is not full they don’t move the bus and say this false information to te passengers... Coming before time and waiting for more than 2 hrs is some kind of joke you ppl are doing with us...
There is no one here to inform why the bus is delayed nor these guys know how to talk...
Very disgusting...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi get late every time

 Dhanashri Khot on Jul 22, 2018
तुळजापूर ते नाशिक जाणारी शिवशाही बस चा वेळ ८.३० सकाळी असून सदर बस ही नेहमीच ९.०० च्या नंतर येते.. रोजचा दिनक्रम आहे हा. वेळेत सोडायची नसेल तर टाइम तरी बदला.. विचारायला गेल्यास गक्त येईल येईल... आम्हाला माहिती नाही अशी उत्तरे दिली जातात......
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — regarding reserved seat

 Shweta Churi on Jul 16, 2018
What's the use of reserved seat if one cannot use the facilities ..I Shweta Chaudhari is travelling from thane to Vasai from bus no. Mh-14 BT 2040 two seats reserved for women is currently occupied by fit n healthy men. Whereas almost 3 ladies in the entire bus are standing one can understand if the said person is unwell or unfit but they both look fine .plus even the conductor didn't take any efforts to inform they about the seats...
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — regarding back my complaint

 prachi pawar on Jul 15, 2018
Dear Sir, I complaint u the shivashai bus which is dampoli bus depo regarding to mistalk n misguiding of s p Shinde conducter But driver is help me to drop nagothane... Thanks to driver I don't know the name of driver he is drop me late night safely... Thanks to mstc to help me... Thank also to ramvadi bus depo n retried ramvadi bus control which suggests me n help me......
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — regarding mistake in misguiding of passengers

 prachi pawar on Jul 15, 2018
Dear Sir,
Your conducter name is p so Shinde I m traveling to shivashai bus panvel to nagothane. He is not getting me ticket to nagothane which bus is Dapoli no 003008. The conducter told me the bus is going on the canteen which is not msrtc canteen n the bus halt at half hr so you get ramvadi ticket n told me catch the bus from ramvadi to nagothane but actually bus dinner halt is ramvadi so how can they stop other side canteen n talk like that. N it's already vry late to reach me at my home n already this bus goes to nagothane so why I change my route. N half hour is too much for waiting...
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior of bus conductor & driver with passenger & me

 Satkranti on Jul 15, 2018
Gadi number - MH20 BL-1624 Bill machine number & name (osm[protected] r m humbe Date of journey 15/07/18 time 07:22:59 Nanded to latur
The lady conductor of this bus is contineously fighting with passengers. With me also she fought for change. I didn't have change so I asked her to write behind on ticket the amount of 10Rs. Which she have to return me. She started arguing to refuse it. Instead she used wrong words too. I request you to please look at this & ask her. Thanking you....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — reserved seat is not allotted as shown in online booking

 Jbpramod on Jul 14, 2018
I booked a seat on bus travelling from Shivajinagar Pune to Buldhana on 13 July 2018 online. I chose my seat according to seating arrangement as shown in online portal of msrtc. In travel day I found the seat I reserved is located at the end of the US but not as shown in online portal of msrtc website. This is really not accei as I reserved the seat for my comfort and not at the whims of msrtc. I paid for the reservation. If you don't get the seat you reserved then what is the purpose of reservation ? Serious action must be taken for this. Bus conductor was of no help. He told the reservation things...
Complaint comments  Read comments Complaint category Public Transportation

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