Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1141
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
527
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160

Customer satisfaction rating
1%
Complaints
1141
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — was deboarded at the wrong bus-stop late at night (11:29 p. m)

 Ulka Horambe on Jun 4, 2018
I alongwith with my daughter boarded the msrtc-ac shivneri bus from swargate, pune to gundavali, andheri (East) @ 19:00 hrs. I discussed with the driver of the bus as to where the bus was going deboard in andheri, to which his reply was the bisleri company in andheri. But apparently i alongwith my daughter were deboarded @ hanuman road bus-stop (11:29 p. M). I had asked my husband to wait for us the bisleri company stop after the coversation with the driver. This caused a great deal of confusion for me & my family late at night. I hereby request the authority to keep the driver and the conductor...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — unavailability of spare bus in case of break down

 abhishektadge on Jun 4, 2018
My family is travelling from broivali (Nancy colony) to pune. We were having reservation of 2 seats. Since we had more luggage we opted for reservation. Ticket number[protected].
There was some mechanical problem in bus due to which all the passengers were asked to board other buses as and when available on the same route. My family has to travel from thane to pune without any seat even when we have paid for seats well in advance. Do you expect we to sand for more than 4 hours??? What kind of service is this?...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — pick up point

 Pavan Karkera on Jun 4, 2018
Msrtc is not well organised like neeta travels
I have booked ticket from msrtc and my friends from neeta travels
Neeta has provided them the perfect address from where they will get pickup from but in msrtc they have just mentioned as ghatkoper east
How will i come to from where feel like cancelling my ticket and booking it in neeta travels
I hope they be as systematic as meeta...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — rude behavior by the conductor

 Anand Mahadik on Jun 4, 2018
I am traveling nasik to pune. Ticket is 228 and i gave 300 to conducter. He did not returned 2 rupees immediately, not even informed me that he will return me in some time!
So i asked him to please give me my 2 rs. Back. The answer from him was pathetic. He said "are kay 2 lakh repay rahilet kay, deto na nantar ja bus jaun jagewar."
My age is 37 and i am not look like a school boy!!
I think msrtc conductors must have undergo with the training, how to behave with passengers!!
Anyways i got my 2 rs. Back with rude behavior!
I hope at least after salary increments...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — conductor took extra money

 Sarang Kelkar on Jun 3, 2018
I got a ticket of rs. 391+50=441, but conductor took rs. 450 from me. Not only me but other passanger whose ticket fair was 391 conductor took 400 & didnt returned rs. 9.
My bus number is 9507, date 3 june 2018, ticket time 22:28 hrs, bus time 9:30 pm, route pune to thane.

Because it was too late for me to go home so i didnt argued with conductor....
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — complaint regarding late departure.

 a4chavan on Jun 3, 2018
I am traveling by nagpur solapur shiv sahi bus. I have reserved tickets from nanded to latur. Actual, departure time was 1:10 pm. It was departure by 2:50 pm which was totally annoying situation for me and another passengers. We didn't any reason why it was late by 2 hrs. Nanded depot staff also don't know exact timing. Once, bus came at depot i asked to conductor for delay. He arrogantly said it is just 2 hrs late which is common for any bus. I totally dissatisfied msrtc service. If you really want to do business then kindly take action against your employees. Otherwise, we will prefer private...
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — arrogant and misleading controller

 Baharramdasi on Jun 2, 2018
I had a reservation of chinchwad umerga bus scheduled to arrive at shivajinagar bus stand at 10.30 pm. I had reached shivajinagar bus stand at 10 pm and asked for around 4 to 5 times about the bus. The controller was either not responding or every time he responded saying that the bus will reach by 11 pm. Finally at around 11.10 pm, when asked he was saying that the bus left and he had done the announcements. There were other people as well complaining about his behaviour. He was most of the time not available on his seat and when told that we will complaint. He was very comfortable in saying that...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi complaint

 Nagesh Bhanji on Jun 1, 2018
ऑनलाइन बुकिंग केल्यास आई चे आधार कार्ड असताना अपत्य यांचे ओळखपत्र compulsory आहे का? असल्यास का? शिवशाही शिवाजी नगर ते तुळजापूर वेळ सकळी 8 वाजता च्या बस मधील कंडक्टर यांच्या म्हणण्यानुसार आपल्या सामानाची जबाबदारी आपल्यावर राहील त्यांची...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — arrogant conductor

 Sawantbhushan19 on Jun 1, 2018
We had reserve the seat no. 29, 30 the date 1.06.2018 for bus time 8.30 borivali to nashik shivshahi. We have book the ticket from borivali to nashik and catch the bus at kashimira stop. And condutor is now telling us that he had already sold the ticket to some one else. Now you have to seat on last seat. How can he sold the reserve ticket? Second thing i try to call nancy colony st depot to inform them we will catch the bus from kashimira but the no. [protected] is all time busy. The frustrating thing is that the bus conductor literally told a senior citizen man to get down from the bus, your reservation...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — change of borivali bhiwandi bus route

 Walawalkar Sanjay on May 31, 2018
Sir,
I would like to inform you that borivali bhiwandi bus which starts at sukarwadi depot route was changed at last minute in the pretext of traffic on mankoli rajnouli route. All passengers were made to get down from borivali bhiwandi bus as route for the bus was kaaman kalyan bhiwandi we all passengers got down and were directed to another borivali bhiwandi bus mh o7 c 9920 we all passengers sat for another 10 min then conductor came and informed us even this bus will take same route as a result half passengers got down and took 700number tmt and nmt bus till majwada. When we asked conductor...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus started it's journey without taking it's confirmed ticket passengers from thakkar plaza bus stand

 raju gavli on May 29, 2018
Dear sir/madam,
This is make you aware about the above captioned subject, myself raju gavali was traveling from nasik to pune date29/5/18ticket time 17.12pm. Bus no. Mh09 1943. (Shivshahi bus) i put my luggage in bus and went outside the bus for taking snacks in front of bus. At drivers seat there was not driver to tell him.
In two minutes of period the bus went away without taking me, my seat no.26. Also one of the passenger seat no.25 also was out of bus when moved away. It means that neither driver nor conductor confirmed about if all the passengers were in who took the bus ticket....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — msrtc buses not stopping on official bus stop.

 Yugal Tale on May 29, 2018
Place:akot (Dist. Akola)
I'm a student and i often go to akola for educational reasons. On akloa road in akot there is a big residential area and there is official bus stop sanctioned in year 2015, tought many msrtc bus do not stop their event after waving hands and this results in huge disappointment.
So i request to act accordingly the caption line of msrtc which is 'प्रवाश्यांच्या सेवेसाठी ' and not 'प्रवाश्यांच्या असुविधेसाठी'....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor quality of service

 Sadosh on May 28, 2018
I am travelling from phaltan to pune station and i have reservation for morning 6 am bus, as bus changes from semi luxurious to shivshai bus and conductor of bus won't allow us to sit in bus even we are ready to pay difference of amount of ticket.
We have reservation and no bus is there and controller is also not on his duty
No one is there to here and provide poor quality of service

This all mistake of conductor he should punish for that
This all happens on monday 28th may 2018 at 6am.

I hope state transport department will take strickt action...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior of driver and conductor and not stopping at regular bus stop

 Dr Nupur on May 28, 2018
M. S. R. T. C.
Beed to shegaon bus
Ticket no:031555
Date:28/05/2018
Time:20:10:57
Name of conductor: p s waghmare (Of beed depot)

Bus conductor misbehave and use abusive words while giving tickets as i was busy working on my phone.. Then when i asked them to stop at regular bus stop named gajanan vatika shegaon, they ignored my request.. I requested 4-5 times yet they ignored me even when i was standing at door or bus.. I requested driver to do so but he also looked at me and avoided the request.. Took bus 1 km ahead almost to next stop and then...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus conductor misbehaviour

 Ank220 on May 28, 2018
I was travelling from body gate bus stop to shivaji chowk, pune. I boarded the bus mh-14 cw 2281. Conductor was very rude. He charged me 25rs instead 20. When i asked the reason he told me to get down from the bus. He spoke in marathi saying that these people to our place dont understand anything any lots of other things. Conductor no:106664
Date:27 may 2018...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — the hotel at the stop charging more amount than mrp

 navin deshpande on May 28, 2018
My ticket no is[protected]. I travelled by shivshai bus from kolhapur to pune on 27 may 2018.
The bus was halted at ashina hotel. The items like flavored milk, lassie were charged more than the mrp on the products. (30 rs in place of 25 rs.). When asked why 5 rs extra there was no reason by the vendor.
If the passengers are being looted why msrtc is making their authorized stops on hotels like this?
Is there any check by msrtc on the approved hotel stoppages?...
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — rejection of online ticket from shivshahi bus conductor

 Gokul Kadam on May 28, 2018
Dear sir/mam,

My father and mother travelling by msrtc.. Dated[protected] by thane cbs to kolhapur. My parents seated there in shivshahi bus picked up in thane vandana at 11.15 pm. Conductor asking for new ticket even i show him all the proofs. Received message of ticket. And online ticket.. I am asking you why you send the ticket messages.? Please answer....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus services from pune to nashik

 avinash.sonavane@rediffmail.com on May 27, 2018
Hello my self avinash sonavane and i am from pune. I am frequent traveller of shivshahi from pune to nashik and nashik to pune. I have very bad experience of shivshahi bus services given by pune (Shivaji nagar bus depo). Shivshahi bus are not moving on time from shivaji nagar to nashik on time. If bus time is 13.00 pm bus will leave shivaji nagar depo at 13.30 pm. Its frequently happens when ever i travel from shivshahi in week days or in working days and if we asked reason for delayed no proper answers given by depo or on enquery count. Approx answers given as usual that traffic and all but on...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — bus driver driving very rashly

 Tanuj_b on May 27, 2018
Bus no. Mh 20 bl 3592
Was driving very badly on sillod aurangabad highway at 9:45 am on 27.05.2018.
He was driving on wrong side.. Was not giving side.. And was also driving very rashly..
He just missed atleast 2-3 cars by crashing.. Its a kind request to take urgent action against the driver to avoid such cases. Suspend the driver if possible..
So that it may be a lesson for others drivers.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — kavathe mahankal to nashik bus late

 mali.sandeep07 on May 27, 2018
Respected sir,
Under sangli division bus no. Mh_14 bt 3553 this kavathe mahankal to nashik bus time is 8.00 am today but he goes to 8.45 am
I say to depo manager about bus time but he tell driver _conducter not coming hence the answer is not satisfaction so please take action.
And also bus is so damaged we are not hearing cause bus sound is too much
Thank you...
Complaint comments  Read comments Complaint category Online Dating Services

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