Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1621
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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678
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205

Customer satisfaction rating
1%
Complaints
1621
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — regarding illegal and unauthorized recovery from vehicle contractor

 Adv Prashant Kagdelwar on Apr 11, 2019
मी पुसद, जिल्हा यवतमाळ येथील रहिवासी असुन पुसद बस स्थानकात वाहन पार्किंगची सुविधा आहे. दोन चाकि वाहनास दिवसा रु 10/- व रात्री चे रू 30/- आकारले जातात.
मी नेहमी बसनेच प्रवास करतो आणी मोटर सायकल या वाहनतळावर ठेवतो.
या वाहन तळास msrtc, pusad कडुन...
Complaint comments  Read comments Complaint category Law & Civil Rights

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi on 8th april got cancelled and no refund received

 Arati_paradeshi on Apr 11, 2019
Hi team,

We had booked a shivshahi ticket (Ticket no[protected] for travel on 8th april, from shirur to ambad. But on the travel day, we got to know that bust got cancelled, we had to travel by some other bus and till date we havent received any refund.

Booking details :
Travel date - 8th april
Route - shirur to ambad
Passenger name - sameer rajput
Ticket no[protected]
Seat no 9
Bus type - msrtc shivshahi

Kindly check and revert us for refund details...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — irritating timing of bus

 Ben ad on Apr 11, 2019
I've to go daily pune manapa to mhalunge. But the bus timing is not good... Sometimes it's going very soon and sometimes bus is not there on time... Today they told us the bus no. 114 'mhalunge' is coming and leaving sharp 9 am. Bus came on time but not leaving till 9:15 an. What the hell is going on??? If you can't arrange the timing of buses... Then why you guys here??? 😡😡...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — conductor misguide me

 Rajendra Vaidya on Apr 11, 2019
Bus no mh 06 s 8120
Pune to barshi
Conductor name - ram gaikwad
Details - i ask conductor after reading board on bus want to go to barshi, he said to sit in bus, after travelling 10 to 20 km he said the bus is not going to barshi and you have to climb down to kurduwadi.

Though he is not rude in behaviour i am get frustrated because of his mistake.

Please take proper action....
Complaint comments  Read comments [2]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — irresponsible behaviour of the bus conductor.

 MeghaRathod10 on Apr 10, 2019
I was travelling from baba petrol pump aurangabad to seven hill aurangabad.. As i boarded from baba petrol pump, the bus seats were already occupied but there where some mens who were sitting on the seats which are reserved for women... So i requested that men to leave that seat as that seat was reserved for women and no other seat was available in that bus... That person aggrogantly answered me and refused to leave that seat which was reserved for women, and started arguing with me...
Then i asked the conductor of the bus, her surname was "bankar" to ask that person to leave that seat....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — complaint against bus conductor.

 HPatil9822 on Apr 9, 2019
Respected sir,
I am a regular traveler of your st. Our st will continue to provide and provide better services to maharashtra state. There are seats reserved for senior citizens, freedom fighters and some senior citizens in the seat behind the driver. But most of the time passengers are sitting outside the starting stages in the reserved seats for senior citizens. At that time, a senior citizen requested that other passengers should not be able to get out of the premises when the senior citizen was not ready to rise from that place, and then they requested the vacancies for senior citizens...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — conductor not available for bus hence denied trip

 Madhu Pardeshi on Apr 8, 2019
I tried to board a bus from centre point, Lonavala. Bus was half vacant. But the driver denied saying that he cannot take any passengers as there is no conductor for the bus. I have attached an image for the bus number. Public transport are for citizens, and if there is no conductor for a bus then higher authorities should look after such issues or find alternate ways....
Complaint comments  Read comments [3]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — cancelled e ticket money not refunded

 Vivek Malwade on Apr 8, 2019
Cancelled 2 e-tickets money not refunded. Ticket details as follows
1:voucher no : 36936109 ticket no: 36932130 amount 116 rs
2:voucher no :36931331 ticket no:36931308 amount 65 rs
Ticekt was booked by online system and payment was also done online so
Money refund should be also done in that account only from where it was deducted. Please confirm...
Complaint comments  Read comments [1]Complaint category Credit Cards

Maharashtra State Road Transport Corporation [Msrtc] — complaints against supervisor of pune swargate depot

 reshma rajendra kadam on Apr 7, 2019
I reshma kadam regular customer of mrtct and also frequent travelar of baramati - pune-baramati route.
On the occasion of gudipadawa, i was aware about crowdy ticket counter at swargate, so decided to book ticket online prior my journey timing. But after several failed attempts i had decided to do reservation. Due to my job timing i was unable to go to the bus stand for reservations so my sister done the reservation from baramati bus stand.
She sent me the photo of that ticket through whatsapp.
My journey timing was 6.15 pm (05 april 2019). I reached at the bus stop at 6 pm.
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — faulty ticketing machine

 Shaz Rock on Apr 7, 2019
I boarded the bus from Vaijapur at approx 6:15 am. However, after 5-10 from Vaijapur, the driver stopped the bus in the middle of the road, following instructions from the conducter. They both talked in drivers cabin and did not advise about any reason to the passengers as why they stopped the bus. after 15-20 mins, everyone was panicking as they did not inform any passenger about any reason. I asked the conductor on whats the mater. The answer was really surprising to me. The ticketing machine is hanged he said and we cannot move forward until the billing is done for all passengers.
I would...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — worst condition of bus

 Shaz Rock on Apr 7, 2019
The bus condition was very bad and dangerous, as one bar near the window was broken and was sharp enough to cause injury to passengers. Please see the photos attached. The photos speak for themselves. Is this the kind of security, we provide to our customers.

I have boarded this bus on wednesday, 03 april as well and was sitting on the same window seat. This needs a serious attention of the mantainence authorities....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivneri 10.30pm bus from borivali is not available..

 video vibe on Apr 6, 2019
I went to the the boriwali bus depot to catch the last bus of shivneri which will take me to the swargate depot.. But the controller said the last bus was of 9.30 pm. So i get freaked because as per your official website the timetable or scedule says that 22.30hrs is the last bus for the swargate... If you are providing this tyoe o service to us this is unexpected from msrtc so please recorrect or manage your bus schedule properly to avoid inconviniemce of the passengers. The latest scedule is attached below....
Complaint comments  Read comments Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — old women getting very bad treatment

 akashpawar1935 on Apr 4, 2019
My grandmother is travelling islampur to sangli. My grandmas stop is sangliwadi. My grandma is said 5 times conductor to stop bus to sangliwadi but conductor is not stopped the bus in sangliwadi stop. the lady conductor is stopped bus in karnala naka and stop bus and treat very badly to my grandma. My grandma is gone lost after 3 hours she is come to home lady conductor name is U R Barge....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — cancelation and refund

 [email protected]#7 on Apr 2, 2019
I booked a ticket from pune to panaji and the bus was canceled due to diesel pipe broken and heating issue in pune iteself.

Conductor gave a refund to all passengers who booked ticket from him

As we booked on msrtc application online, he advised to visit primpri office.

I visited the office twice and its been 20 days, yet my ticket is not canceled and my refund is not given to me.

Everytime they said, madam is on leave today, we can not do anything..

Please escalate this issue and refund my rs: 1520/-...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — change of bus and delay of arrival

 sudhirshelke17 on Apr 2, 2019
Dear sir,

Refer to complaint subject, yesterday i booke shivshahi bus from ahmednagr to kokan bhavan (Mumbai) which was sleerper ac shivshahi and time was 11.29. But instead of ac sleeper bus they available the ac seater bus and bus also came later, delay was 4 hours.

My personal request to you, as the ticket was taken by msrtc for sleeper but they did not available that bus.

Please refund our 500rs. Ticket vakue to me. Its a poor service given by msrtc....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus conductor not behaving well and not diverted bus to stop.

 Gauravlohar24 on Apr 2, 2019
Today i requested to bus crows to stop the bus at shivraj petrol pump stop. But bus crows are behaving arrogantly and not listing to passengers. They stopped the bus at a highway. I paying full money to msrtc but not getting good service and behavior from crows of msrtc.
Please take strong action against this type of crows.
Bus from vita agar. Vita mumbai bus.
Here i am uploading my ticket
Waiting for your response.
Dr. Gaurav
Date: 02/04/19
Bus: vita mumbai bus (Ticket attached)
Incident time 10.25 a. M....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — msrtc shivshshi bus not clean

 sanjsure45 on Mar 31, 2019
Today I am travelling from nasik to pune by ShivShahi bus. The time from nasik is 3:00 PM. The bus no. is 429.
The bus is not at all cleaned before leaving from nasik.
There is garbage everywhere. There were used water bottles in luggage space. Garbage in the baskets provided behind the seats.
Very bad and disappointing. Strict action to be taken....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus did not came

 TEJAS WADKAR on Mar 29, 2019
On 23rd of march, my travel was from nashik fata to shirdi bus bus did not came. They adjusted in some other bus which came to pick us at 7am. My all further plans got postponed because of which i had to cancel my return train reservation for the same day. I also had to book hotel for my one night stay which costed approx. 850/-.in toal i ad to bear more 2000/- because of delay in bus time.

I visited shivaji nagar bus stan for help but they did not help me with my refund issue and advised me to raise a complaint ogh website as they adjusted me in some other bus. But they did not understand...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shifting of bus with no proper arrangements

 Ankita Sonune on Mar 29, 2019
I have a complaint against msrtc bus. I am a woman traveling solo. I had reserved a ticket from pune to shirdi on 29.03.19 of a shivshahi bus which leaves from shivajinagar st stand at 3.30 pm.
1) firstly, i reached these before time enquired at the window, the woman at the window said she doesn't know and the bus might come!
2) then i decided to wait until the time of the bus and the bus didnt not show up, i go for enquiry again (If i wouldnt have asked there was no way i could have found out the bus is cancelled. They had my number and it was their responsibility to inform me) and...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — paying more price than available at packet

 Swapneil Jadhav on Mar 29, 2019
Journey from karad to pune: mh 14gu4336, i purchased chocobar of having mrp20 rs, i asked to pay 25 rs which is of 25%more than mrp. Hotel name: malabar restaurant. At satara. Which is authorised by msrtc. While asking reason of it, they haven’t answered. While asked for the bill of it or gst registration, they refused to answer with very very rude language.
Why common people need to pay more without a reason? Why msrtc had a contract with such hotels?...
Complaint comments  Read comments Complaint category Food

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