Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1043
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
471
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144

Customer satisfaction rating
1%
Complaints
1043
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (174)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — about the bus controller not giving my extra money after i have taken tickets from him.

 laxman waghmare on Apr 19, 2018
I am laxman waghmare, on 18 april 2018 i was travelling from beed to pune. I have with some luggage of two bags of grains each of 25kg. I had given ₹500 note for ticket to controller & the controller given me a ticket with ₹278 of mine& ₹39 of luggage & return me a100₹ note & controller said me that he will give my remained money after a while. But when i asked him about it after some time, controller said me, that you have so much luggage & i can't give you money. But i have already paid for it. I am providing information below.. Please help me...
Bus: from majalgaon (Via. Beed)...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivneri cleanliness

 Avinash Kanitkar on Apr 18, 2018
I travelled by shivneri (Mh06s9483) from borivli-swargate on 15th april 2018 (Etd 8 :00 hrs). This bus was not cleaned at borivli. On enquiry with bus staff /depot manager, it was learnt that, there is no staff for cleaning. You are requested to look into the matter & ensure that, at least for a. C bus proper cleaning is ensured. Also, water bottle was not provided, which i received while travelling from pune to borivli by shivneri on 14th april. Bu sconductor informed that, it was not provided by swargate depot....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — rough behaviour of driver and conductor

 Niyoj on Apr 17, 2018
Dear sir,
I Niyoj Lambat today Dated 14/04/2018 traveling from Nagpur to Chandrapur by msrtc bus no.MH40 5954...at around 17:41:45 having ticket no. 007164.
When I entered into the bus, the bus was full of passengers. Only the seat left it is in cabin..on which driver kept his baggage, when I request him to allow me to seat there, he denied and told me to go backside... But when requested conductor and asked him to take Ur seat which is reserved for him and it's located in cabin, he also denied.. and after next stoppage again lot of passengers came and Tri to seat that seat every...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — rash driving and dangerous overtaking

 Shaikh Sab on Apr 17, 2018
17 april 2018 time 2.40 pm

Mh.20. Be.1457
Bus of nilanga depo maharashtra

Very dangours driving suddenly god saved us.

When passenger said to driver to slow drive then driver and ticket conductor mis behave with us.

Why the driver of st bus misuse of govt property.
Very very rash driving.
If it is always drive rash and fast n furious then loss of govt vehicle. St bus is common indian peoples property
So plz take care of our govt vehicle.
And enquire this bus driver....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — no ticket booked but charged for it

 Gayatrimm on Apr 15, 2018
I wanted to book a ticket for 15th april 2018 of shivshahi bus service form mahad to panvel on 14th april 2018. Although ticket was not booked but my mony were deducted from my account. I need a refund.

For proof, i received a message from my bank for the deduction of money.

Bus service: shivshahi
Route: mahad to panvel
Time &date: 5.15am on 15th april 2018...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — delay in the timing of shivneri buses

 Pranav Tonge on Apr 14, 2018
It is very disappointing to wait for a bus for more than 2 hours, the time by when we can reach to our destination.

Waiting for shivneri bus at rabale bus stand on 14th april 2018 for more than 2 hours. The time of waiting is more than the overall timing of the travel. The bus was supposed to reach therabale stop at 7.20 but it's more than 9.30 and the bus has not reached yet. It will be always preferable not to book the tickets in advance if that could be the case
Why should anyone will travel by this?
Highly disappointed.

Yours
Regular commuter...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — provision for bus from mumbai to sawantwadi in the month of may.

 9892556920 on Apr 14, 2018
I godwin d'souza staying in vashi always use to travel by st to sawantwadi (Borivali sawantwadi) from vashi highway but from last year you have stopped the services. Hence i request you to start the bus service till sawantwadi atleast in the month of may. It will be a pleasure if you can atleast keep a semi luxury bus. And night express.

Thank you...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — conductor was very rash and arguing with me.

 Amit Bhosale111 on Apr 14, 2018
I was travelling from satara to khandala dated on 14th apr at morning. Travelling ticket is 51 rupees and i given him 100 rupees when my stop was came i told plz give me remaining rupees and suddenly he said i don't have change you go to the karad and collect it and after that his behaviour very bad and arguing with me.. I have full of recoding conversion between both of us (Me and conductor).. I want take action early by msrtc.....
Complaint comments  Read comments Complaint category Law & Civil Rights

Maharashtra State Road Transport Corporation [Msrtc] — worst condition of the bus

 Paul Rodriques on Apr 13, 2018
Respected sir,
I am traveling from nipani to kolhapur through msrtc's bus mh 14 bt 3720 which is departed from gadhinglaj to pune.
On behalf of all the travellers i would like to complain that this bus vibrates a lot and creates unbearable noise. Please repair the bus. The travels on long and major routes of maharashtra. Please do the needful.
Thanking you in anticipation...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — full fare collected instead of half fare

 Jvkumar333 on Apr 13, 2018
As i was travelling to pune from shirdi with my wife and children my elder daughter was 11 years 7 months and 6 day's as per the date i requested the conductor to issue me two and half ticket but he refused and asked for the proof i provided original aadhar card and birth certificate soft copy he didn't recognize the birth certificate and issued the full ticket so i please kindly request you to take certain action on him this conductor no is 33431....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — delay of shivneri bus service by more than 1 hour

 Shishir Sankhyayan on Apr 12, 2018
I have been waiting for shivneri bus for more than one hour at breman chowk, pune. The bus (Swargate - thane, 2 pm) has not yet arrived even though the scheduled time of the bus is 2.10 pm. The swargate bus station people are not picking my calls. I asked the attendant here to give me complaint register, but he said that he doesn't have it. Due to waiting in the heat for so long, i am not feeling well....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — double payment deducted by msrtc by mistake through debit card on your swap machine

 nsandips on Apr 12, 2018
Dear sir,
I took ticket yesterday from mumbai to pune for shivneri
Date 11/04/2018
Time 11.15 a. M.
Bus number - 9469
I paid payment rs. 882 through my debit card but the first payment was failed and second time the payment was done at dadar t. T.
But after getting the statement from bank i came to know that there was deduction for two times from my debit card i request you to refund me the failed payment of rs. 882 to you, i have attached the bank statement
And my email id is nsandips@gmail.com for further correspondance

My mobile...
Complaint comments  Read comments Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — bus not scheduled

 Venktesh Sonkawade on Apr 10, 2018
I have booked ticket for nagpur on 10th april 2018 of shivshahi, should be scheduled at 6pm. But it has not come yet. This is so frustrating that you put timetable of buses which does not even run on regular basis!! This has wasted my time as well as money!!
You should atleast give message 2 to 3 hrs before the departure time about the status of buses to avoid inconvenience to passengers!...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — the conductor doesn't give a ticket and collects a little less money from the people.

 Kamal Shaik on Apr 8, 2018
The bus i'm taking is in nagpur, from mekosabagh to buldi. The number of the bus is :mh31 ca6086. The time is 4:03 pm and date is 8th april 2018, sunday. The driver is a bearded thin tall person who isn't giving a ticket. He's only collecting cash and letting the passengers get off anywhere. He is pocketing the unaccounted money. Even after me repeatedly asking to issue a tickete refused. Finally on more pursuation he obliged....
Complaint comments  Read comments Complaint category Municipal Corporation

Maharashtra State Road Transport Corporation [Msrtc] — thana uran bus

 Sheetal Pansare on Apr 6, 2018
Hello,

Just to imform you the bus from borivli/ thane to uran reaching mahape at 6 doesnt have a fix route. They sometimes either come inside mbp stop or sometimes goes directly frm highway.
The drivers after showing them hand doesnt even bother to stop bus in mahape stop which is very unethical. We wait for 1 hr for dat bus and the driver doenst care for their passengers. Request you to look inro this matter asap....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — timings are not followed

 ajaylohiya on Apr 5, 2018
Bus timing given to me was 23.50 but actually bus came to my stop at 2.00 am. It is almost 2 hours late and no any prior information about delay is conveyed. It is really mentally harassment if you have some ladies with you and you are standing at bus stand at midnight. So company should pay ticket return to a passenger. Or at least they should provide driver details or live tracking of the bus so that we can check and we can go on time to bus stand....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — msrtc in amravati

 Feroz Hanif Khan on Apr 2, 2018
Dear Sir, I'm complaining about operator not receiving phone call, public needs to go to Bus stand and make enquiry. Sometime it is possible but each and every time it's not possible and convenient to do so. Please do the needful.
If not possible from your side, Don't provide helpline number or phone number for enquiry on website, or any other. No need to just give contact number of Bus stand for show off.
Please do take care.
Thanks....
Complaint comments  Read comments Complaint category Government Organizations

MSRTC — bus timing wrongly mentioned.

 Rushabh22 on Apr 1, 2018
Hello,

I booked a ticket on msrctc website. The bus time mentioned from satara was 17:45 pm. When i went to the bus station, i got to knew that bus is going to depart from kolhapur at 17:45 and will reach satara by 8:30. Distance from kolhapur to satara is 110 km roughly 2 hours. At 9:30 pm still the bus did not arrive and i was not given any proper guidance is to wht time the bus is going to take and why is there so much of delay. I had to reach pune by 9pm but because of this unnecessary inconviniene i missed the event and had to catch another bus paying for another ticket....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — st buses - don't have reserved seats for senior citizens and women

 Dhwani P on Mar 29, 2018
St buses (Thane to bhayandar/borivali/vasai)
Seats are not marked with paint that it is reserved for senior citizens/pregnant womem/handicap.
These people have to suffer because other passengers does not give them seat saying there is no reservation mark on seats. Please paint /mark seats as reserved and ensure comfortable travel for more vulnerable people....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — about cleaning & maintenance of shivshahi dhule-nashik bypass bus service.

 Swapp on Mar 28, 2018
The dhule st depot does not maintain the cleanness in shivshahi busses which runs on dhule-nashik bypass services, the windows of busses are full of dust & seats if bus are dirty & self clean by passenger & the food wrappers, waste papers, are not collected by the cleaning staff, so to maintain the cleanness & healthy environment for passengers msrtc do better work....
Complaint comments  Read comments [1]Complaint category Public Transportation

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