Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
1294
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
572
down
177

Customer satisfaction rating
1%
Complaints
1294
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sort by:

Maharashtra State Road Transport Corporation [Msrtc] — worst service, not expected at all

 Chetan4919 on Sep 17, 2018
I am chetan patil traveling from pune to nashik in bus no 1284, i have one query for you sir, of what things you take charges 410
I think you take it for providing service to passengers, not a single charging port is working of bus even the switch is on from drivers dashboard i am traveling in night sir my battery is dead how should i contact any one if i want to contact, very disappointed by the service 0/10 for the service, i think i would have gone with private bus instead of shivshai there charges are also low as compared to shivshai...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — hirkani buses not running as per schedule

 Monica Gosavi on Sep 17, 2018
Booked a ticket online for 6.15 am hirkani bus from pune station to dadar... Shocked to know that the hirkani buses never run on time.. This so called 6.15 am bus has started at 7.15 am (Bus details mh06s 8268 date:17/9/2018).. Exactly one hour delay from the scheduled time... Meanwhile sorry to point out.. None of these issues are faced with the shivneri busses....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — charging for two different stops instead of charging from starting point to destination while issuing service bus pass

 Om688857 on Sep 16, 2018
Dear sir/madam,
1. My ward travels on daily basis from air force devlali to cbs to attend coaching classes.
2. While issuing service pass, at bhagur bus stand, pass issuing staff issued a service pass in place of student pass to my ward and also made it from air force guard room to bhagur and then from bhagur to cbs instead making a direct pass from af guardroom to cbs.
3. Also the person making passes is behaving very rudely. Like he used the words with me "tum log hamara bahut dimag khate ho". It can be imagined that if he behaves this way with a man in uniform, how he would...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — about rash driving of a driver of bus

 ng1234 on Sep 15, 2018
Today 15 september 2018 at around 7pm i was on my scooty with my mom at upanagar signal nashik and a mahamandal bus driver bus no was mh 15 ak 8046 came from backside n dashed my scooty. My right hand is been injured and even my mom is being injured and instead of being guilty the driver of bus argued with me in a very bad language he abused me in front of all people on signal very badly. I want u to take action on this situation because instead of being guilty the bus driver abused a lady in publically. I want you take any action against it....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — hopeless management

 Sachin Rewatkar on Sep 15, 2018
I'm waiting here in satona aera in between ramtek and bhandara road, maharashtra... Daily m facing problem that no bus available after 5pm... Who is responsible for this kind of hopless management.. Daily m wating here more than 2 hours. And we are thinking about india superpower.. Improve ur management work 1st... Shame on you guys.. Please improve time is money sir...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — seeking confidential cvv details on credit card for refund by msrtc

 Waman Gokhale on Sep 15, 2018
I have complained to msrtc for refund of excess charging while booking on line ticket me @ senior citizen.

On my complaint i received a call and mail stating to send pictures of front and reverse side of my card thru which ticket was books.
The same was sent without cvv number.
Now msrtc want my confidential cvv number for remittance of paltry sum of rs 350 /-

This is out of way my plane request is to refund me the amount to the card no through which ticket is booked.

Waman gokhale...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — giving senior citizen concession in msrtc ticket

 Waman Gokhale on Sep 15, 2018
I booked 2 tickets from panji to swargat pune online.
Trip no 5228599
Ticket no 34552351
Travel date 15/09/2018
For
1 waman gokhale age 65 complete, (Senior citizen)

2 smita gokhale age 61
The ticket charges taken for me full charge (No senior citizen concession) and for mrs smita 61 full charge.
As such refund me the excess charges as no senior citizen concession was given to me.
Ticket charges recovered rs.832
(Less) charges for senior citizen rs.505.
Therefore excess charge of rs.327/-
Refund rs327...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bad seats and unhygienic

 Gyaneshwari Pande on Sep 13, 2018
The bus we heir from pune to aurangabad is totally out of maintenance the seat are broken very uneasy to sit on it and the dirty bus as you can its long tour of about 4hrs how can a person sit over such a broken seat and fair for this seat is as much as the other well seats so what to do.
Plz do major changes in this area. So that hopefully no other can be in problem....
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — I have complaint about not taking stop

 Manoj Gund on Sep 11, 2018
Dear
Sir/mam
As mentioned in subject I am Manoj Laxman Gund resident of Ule tq South solapur dist solapur which is situated on Solapur tuljapur roa.After our several requests S T promisees us that their buses will take stop at Ule and will drop and pick up the passenger from Ule itself...
But till date buses are refusing to take stop and drop and pick up the passenger..
So passenger of near about 7-8 villages around Ule are suffering a lot..
Controller given order to every depot but nobody cares even informed in writing..
So plz note and start our own stop.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — conductors did not provide me valid tickets

 PRAMIT CHANNE on Sep 8, 2018
I was traveling from wagholi (Pune) to shikrapur. Bus no mh 40 - - 6039.

I asked for ticket he handed over me ticket which is already drawn of amount 340₹ and asked me 55₹ i asked him to provide me valid ticket then he tried to negotiate and asked me 40 ₹ instead give me valid tickets.

When shikrapur came he asked me that ticket back (340₹), i said give me then valid ticket, then he yell on me xsssxxss words. I said i will going to complain this issue, then he said go ahed do whatever you can do....
Complaint comments  Read comments [3]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — your website for booking tickets online is not working

 drdilipnalage77 on Sep 8, 2018
Website of msrtc for booking tickets online is not working properly. I tried to register several times. But, it was not possible. So, tickets reservations were also not possible. So, its kind request to the respective authorities to resolve the issue as early as possible. It will be highly beneficial & convenient for all the people of maharashtra using state transport services....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus driver

 aboobacker akay on Sep 5, 2018
I have travelled from pune rly stn to mumbai dadar bus no. Mh 11 t 9254 on 02 september departure from pune 14.45 hrs. I wanted to get down at sanpada rly stn signal. I travel every week mumbai-pune-mumbai by same buses. But this particular driver was rude and he is the only driver refused to stop. I got down at vashi with my sick wife. He has stopped at khargar and belapur cbd for others to get down. No body was there for nerul to get down.
Until this day all drivers before was very very helpful and kind towards passengers. His appearance too was scared.
If this is the case i will...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — halting of shivshahi bus at private hotels

 Arshadarai on Sep 4, 2018
I was traveling in shivshahi bus from dapoli to thane. The bus which starts at 3pm from dapoli. The driver stoped the bus for dinner near pen (Raigadh) at an expensive hotel named something like hotel sagar palace. Most of the passengers just seen the menucard of hotel and then went back in the bus without eating anything. Passengers already requested conductor not to stop at that hotel.
Some poor peoples were also there, who doesn't have enough money to take dinner in such an expensive hotel. I was one in these poor.
So i am humbly requesting msrtc to stop this new trend of halting...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus did not stop at the bus stop

 anujappawar on Sep 4, 2018
I was waiting since 10.20am at the nigdi bustop (For mumbai buses) for a shivneri. This is 4th september.
I was waiting since 1 hr and finally at 11pm a shivneri came.
I could clearly see that the bus had seats but it did not wait.
The vehicle number was 9408 (Parla depo).

This is poor service. I am already unwell with high fever, waiting for so long. And the bus doesn't wait
Please respect everyone's time...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivneri bus status

 syatindra on Sep 3, 2018
Shivneri... Premium volvo bus service runs between pune and mumbai is most trust worthy service. But despite of heavty charges for the 3.5hrs journey almost around 540 rs... There is hardly any maintance of buses.
1) there is stinting smell for the bus reclining chairs along with the side curtains... One can have a shampoo wash for the same.
2) all the window glass shields are never clean for viewing... Only rain god helps for cleaning....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — unethical behavior by shivsahi bus conductor and office staff

 Ankit Golwala on Sep 2, 2018
Hi, this incident is for today i. E. 2nd september, i booked online ticket from mahabaleshwar to pune rly station and bus timing was 12.30pm. But the bus was not scheduled during this time and from mahabaleshwar office guy was not responded me and the bus conductor spoke with us very rudely and he wanted to take extra amount even i paid 500 rs through online. If the shivsahi bus was not scheduled on 12.30 pm then whay there is a schedule time online available to bluff the passenger for end minute trouble? You should action that bus conductor as we was not ready to drop me on pune station and told...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not good work for khopat st depot

 Jamubha on Sep 1, 2018
*ऐस टी प्रवास्यांचा हाल झाले बेहाल*
*

*अलिबाग करीता खोपट डेपो ठाणे ते अलिबाग 7 ची बस गणेश उत्सव जवळ असुन सुध्धा बंध करणःयात आली आहे, ठाणे ते अलिबाग ची पहीली 6 वाजता सुटणारी बस नेहमी लेट असते आता पण डेपो चा प्लेटफोम वर 6ची गाडी आलेली...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus problem

 Karan Jangam on Aug 31, 2018
There is no available of bus at timing... always lateee the buss...the problem is 1, 2 years...not solved..when ask for it they answer vey agreely...solved problems this plzzzzz ...the college gate close when rich at college...there is problem..the college doesn't allow to get in college.. because of bus is late...we are all deoends upon bus ..bt there very late to come.this depo bt no work like depo.the buses are also badddd......
Complaint comments  Read comments [1]Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — delay bus 3 hour and refund of ticket money

 bhaveshpatil123@ on Aug 31, 2018
I am doing online booking shivshahi bus name boisar to kolhapur time of bus 6.30 am on 31st August . My ticket is Mastan Naka to chandani chauk and Ticket No. 34369674 . I am waiting of bus 7.30 to 10.30 am but bus is not arriving . I am contact to Boisar Bus Depo but they not properly answer me when bus is coming and in online portal on ticket cancellation is also not working . So please return of my ticket money in my account ....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — msrtc bus not stopping and not taking seat

 PARAG PUNYAPREDDIWAR on Aug 31, 2018
I'm parag punyapreddiwar i go to chandrapur to ghodpeth for my work but i report that no any bus from janta college stop taking seat for ghodpeth i conformly say that for chandrapur to yawatmal chimur and other buses excepting nagpur each bus has stop for ghodpeth bur no any yawatmal bus and chimur bus stop here not accept ghodpeth seats i am talking about 9:15am to 10am timing same cndition for return on 5 clock no bus stop... On 30/08/2018 chimur bus at 9:20 i request somany times to driver conductor on janta college stop but they don't stop so why these bus drivers are harrashing us please solve...
Complaint comments  Read comments [2]Complaint category Public Transportation

Recently Discussed

(23 minutes ago)
Indigo Airlines
bad experience with indigo airlines
(45 minutes ago)
Tata Motors
bad product
(46 minutes ago)
Tata Motors
i have purchased tata tiago, 1. my car battery giving trouble. 2. all tyres are defects and have multiple punchure s
(50 minutes ago)
Applelays
macbook air not delivered, paid full payment 32999
(54 minutes ago)
Indianonlinejob.com
Fraud company

Featured Complaints