Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1050
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1050
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (177)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — thana uran bus

 Sheetal Pansare on Apr 6, 2018
Hello,

Just to imform you the bus from borivli/ thane to uran reaching mahape at 6 doesnt have a fix route. They sometimes either come inside mbp stop or sometimes goes directly frm highway.
The drivers after showing them hand doesnt even bother to stop bus in mahape stop which is very unethical. We wait for 1 hr for dat bus and the driver doenst care for their passengers. Request you to look inro this matter asap....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — timings are not followed

 ajaylohiya on Apr 5, 2018
Bus timing given to me was 23.50 but actually bus came to my stop at 2.00 am. It is almost 2 hours late and no any prior information about delay is conveyed. It is really mentally harassment if you have some ladies with you and you are standing at bus stand at midnight. So company should pay ticket return to a passenger. Or at least they should provide driver details or live tracking of the bus so that we can check and we can go on time to bus stand....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — msrtc in amravati

 Feroz Hanif Khan on Apr 2, 2018
Dear Sir, I'm complaining about operator not receiving phone call, public needs to go to Bus stand and make enquiry. Sometime it is possible but each and every time it's not possible and convenient to do so. Please do the needful.
If not possible from your side, Don't provide helpline number or phone number for enquiry on website, or any other. No need to just give contact number of Bus stand for show off.
Please do take care.
Thanks....
Complaint comments  Read comments Complaint category Government Organizations

MSRTC — bus timing wrongly mentioned.

 Rushabh22 on Apr 1, 2018
Hello,

I booked a ticket on msrctc website. The bus time mentioned from satara was 17:45 pm. When i went to the bus station, i got to knew that bus is going to depart from kolhapur at 17:45 and will reach satara by 8:30. Distance from kolhapur to satara is 110 km roughly 2 hours. At 9:30 pm still the bus did not arrive and i was not given any proper guidance is to wht time the bus is going to take and why is there so much of delay. I had to reach pune by 9pm but because of this unnecessary inconviniene i missed the event and had to catch another bus paying for another ticket....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — st buses - don't have reserved seats for senior citizens and women

 Dhwani P on Mar 29, 2018
St buses (Thane to bhayandar/borivali/vasai)
Seats are not marked with paint that it is reserved for senior citizens/pregnant womem/handicap.
These people have to suffer because other passengers does not give them seat saying there is no reservation mark on seats. Please paint /mark seats as reserved and ensure comfortable travel for more vulnerable people....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — about cleaning & maintenance of shivshahi dhule-nashik bypass bus service.

 Swapp on Mar 28, 2018
The dhule st depot does not maintain the cleanness in shivshahi busses which runs on dhule-nashik bypass services, the windows of busses are full of dust & seats if bus are dirty & self clean by passenger & the food wrappers, waste papers, are not collected by the cleaning staff, so to maintain the cleanness & healthy environment for passengers msrtc do better work....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not stopping buses in bus stand and at&t point of phulambri

 Patni Yug on Mar 25, 2018
I have been complaining you, that the buses in our area that is in phulambri are not stopping and entering in phulambri bustand and on phulambri t-point also, they are dropping the travellers far behind or ahead the bustand.
Due to it, students, service man, old people, etc are suffering. Student's and service man are getting late to there school / college and work respectively, old people are not able to catch bus because they are not able to run as bus stop behind or before the stand and this is a real incident happening daily, at least 10 times in a day.
As i know that education...
Complaint comments  Read comments [1]Complaint category Universities

Maharashtra State Road Transport Corporation [Msrtc] — about service of fountain hotel, on the road of pune nashik highway

 Dinkar Muluk on Mar 25, 2018
My self dinkar muluk, frequently traveling on pune - nashik road through msrtc bus. It has been observed that cleanliness about fountain hotel were buses taking halt for food. Some photograph attached here specially near drinking area and toilets are not cleaned which is reminded to management of fountain hotel but they misbehaves with passenger and arguing. Near drinking area tap they are cleaning utensil, through used tea glasses and many things, pics are attached here. Its not uploading but i can submit proof.

Kindly take necessary action on immediate basis and change food point....
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — inconvenience caused during the trip

 Veena Shettigar on Mar 24, 2018
I would like to bring to your notice the harrowing experience we faced during one of our recent pune-mumbai trip. On 11th mar 18 v boarded shivneri bus no e0000005 3cebc64 at 3:32 pm from indira college wakad bus stop. Conductor gave us 2 tickets (03 n 04). V got into d bus. It was hardly dht v hd settled dht d next stop arrived n a passenger boarded d bus. He came to me n asked me to vacate d seat as he had already booked it. V first thought there was sum confusion but to our utter shock d lady conductor confirmed dht only 1 seat was vacate, in d bus, how come u were issued 2 tickets at wakad stop...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — st bus stop [Resolved]

 bhoy on Mar 23, 2018
वसई - रत्नागिरी ही एसटी बस पूर्वी नागोठणे एसटी स्टँड मध्ये यायची आता ही बस नागोठणे हायवे फाटा येथून जाते तर ही एसटी बस पुन्हा नागोठणे एसटी स्टँड मध्ये यावी. रायगड विभागाच्या मानगाव, श्रीवर्धन, महाड तसेच रायगड विभागाच्या सर्व एसटी...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — worst behaviour of daryapur depot staff member.

 Nagre on Mar 22, 2018
Worst behaviour of staff member
We r regularly traveling from partwada to amravati through msrtc bus running from bhokarbardi to daryapur bus no mh 40 _ 5913 for our office at 9 am. The bus driver name mr. Rane his conductor name mr. Deshmukh never fallow their duties properly. We have some issues which are complainting to dm partwada and amravati after that their is no change behaviour of mr. Rane and mr. Deshmukh issue no 1) if rane drivering then bus was never been on proper platform at partwada depot that bus always stand out side bus stand. When we just go to inquiry about the bus timing...
Complaint comments  Read comments Complaint category Law & Civil Rights

Maharashtra State Road Transport Corporation [Msrtc] — ticket not booked but money got deducted from account , waiting for refund

 Alok Bhandari on Mar 21, 2018
I have booked 3 tickets from MSRTC site on 18March 2018. On completion of payment I could not see tickets under my account, but still amount of 529.36 was deducted from my account.

Also when I tried to call toll free number given on MSRTC site no one replied and it kept on saying that routes are busy. This is really ridiculous, these govt people dont know how to run a simple site.

Not sure how can I get it back....
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — paying tolls in cash

 Mangesh Saykar on Mar 21, 2018
Dear team,

As our government committed to us transparent governance and cashless india to promote max online or digital payment methods, then why msrtc still yet paying tolls by cash?

You should upgrade with etc lane facility.
And should maintain your commitments.

Respected sir we know that you all trying to serve us better and better, but smaller things can change everything.

Thanks...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — kolhapur roha st bus not taking stop

 Avinashpawar97 on Mar 19, 2018
Dear team,
I am a weekly travelling from karad, kolhapur naka to patan or sometime chilling by kolhapur roha bus at 9.10pm. By showing hand to stop bus.. There is a stop at karad, kolhapur naka but st is not taking a stop. Need you guys intervention on this issue. How would driver and condactor is taking decision not to stop st if so many peoples are waiting....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — mis managed pen - panvel bus stands even though crowded

 dipakmokal on Mar 19, 2018
I am a resident of PEN.
everyday travelling in morning by 5.00am or 5.15am bus to PANVEL.
Both buses are fully crowded in PEN stand only. No standing space also.
but from many years no extra bus had been provided to this stand in crowded timings also.
On the contrary every sunday or holidays one of the bus gets cancelled.
many times driver-conductors are not available at locations. Public took effort to find or locate them & urge them to strt the buses.
all staff is rud to public. many times talking nonsense.
please look in to the matter as early...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — rudeness of conductor mh-20 bl 2617! dated 19th march 2018

 Anil Vanjare on Mar 19, 2018
I boarded from newasa fata on pune aurangabad jaffrabad bus.. Asked conductor if bus stops at walunj. He asked me to get down i asked whats the nearest stop and he said pandharpur. So i boardedi and he stoped at various locations wxcept walunj???

Rudness also with all passengers as well and standees and people sitting in cabin as well a risk to entire passengers i do hve proof with pictures. Ticket issued was for aurangabad of rs. 17??? Ticket nunber 036123.

Stern action against such conductors to be taken immediately with suspension to make them realise.. He refused...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — late services with worst condition of bus

 Vinayak Adit on Mar 17, 2018
Today on 17 mar 2018 i have reservations of seat no 17 & 18 for bus service of mumbai to shrivardhan.
We reached at 5.00 pm asking for bus. No proper answer from on duty enquiry officer and also advice to search driver and conductor of same bus. We also asked for talk on same issue to mumbai central depot in charge mr. Pawar. Who have not at all attend the complaint. There was no bus available for the same. Finally bus reached on platform at 6.45 pm which is almost 2 hours late after struggling a lot.

On duty enquiry officer is mis behaving with passanger. I was travelling...
Complaint comments  Read comments [2]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — bus not available and arrived

 Prashantwadkar on Mar 15, 2018
I have reserved a seat in mumbai solapur bus whose departure time is 13.00 (1pm). Now it's 2.35pm and bus yet not departed. Is this the way is service? When i called to [protected] which is mumbai central depo number they are saying bus is not available and can't say when it will be available. I am waiting at vashi. I need explanation from your side. Who will be responsible for my loss as i am going to attend a important meeting.

Should i go to consumer court. This is pathetic service....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — conductor and driver

 Shaikh Ajaj Aziz on Mar 14, 2018
I shaikh ajaj aziz i want to complain against conductor and driver about told me arrogant word for asking a question "bus have stop at wadvani station?" in beed district. Bus no. 0778 bus name "beed - parlivaijinath" time 13:15pm date :- 14/03/2018 conductor no. 12244 he says me look at board of bus! I don't know. Go here, go and do my complain any where i don't fear. Nobody ask me. Now go here?...
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — i want to know the rules regarding traveling of led tv (32).

 Patildipesh on Mar 13, 2018
Dear sir / madam,
I had been charge by conductor of rs 280 (Twice the ticket fair) to carry led tv (32”) while travelling from kalyan to borli. I want to know the rules regarding traveling of led tv (32”). Also please clear my queries as follows:
1) if i had been charged for led then it to be mentioned on ticket that this ticket is for led tv, instead of ticket of 02 persons.
2) if i asked for the rule, it should be shown by depo manager, (The gm of alibag depo stated that, ”he have not any documents regarding you asking for and all rules are not to be shown as that are...
Complaint comments  Read comments [1]Complaint category Public Transportation

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