Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1143
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Phone:
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160

Customer satisfaction rating
1%
Complaints
1143
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — bus driver driving very rashly

 Tanuj_b on May 27, 2018
Bus no. Mh 20 bl 3592
Was driving very badly on sillod aurangabad highway at 9:45 am on 27.05.2018.
He was driving on wrong side.. Was not giving side.. And was also driving very rashly..
He just missed atleast 2-3 cars by crashing.. Its a kind request to take urgent action against the driver to avoid such cases. Suspend the driver if possible..
So that it may be a lesson for others drivers.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — kavathe mahankal to nashik bus late

 mali.sandeep07 on May 27, 2018
Respected sir,
Under sangli division bus no. Mh_14 bt 3553 this kavathe mahankal to nashik bus time is 8.00 am today but he goes to 8.45 am
I say to depo manager about bus time but he tell driver _conducter not coming hence the answer is not satisfaction so please take action.
And also bus is so damaged we are not hearing cause bus sound is too much
Thank you...
Complaint comments  Read comments Complaint category Online Dating Services

Maharashtra State Road Transport Corporation [Msrtc] — ask for extra money by driver to drop st stop kedgaon

 Pankaj Adhapure on May 26, 2018
I am picking bus from Shivajinagar pune for journey to Ahmednagar by bus pune to mehkar bus no.MH KR 5110.Before sitting in bus i was tell to driver to drop kedgaon stop then he was asking me that it will cost 50 rs extra to drop kedgaon stop.at the time when bus at kedgaon stop at 11.30 pm in night the bus was not dropped me at kedgaon only because of i say no to extra money to driver.
In bus there is ladies conductor who is also not handle this .
Plz take action....
Complaint comments  Read comments Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — chinchwad railway st bus stop conductor misbehaviour

 bspune on May 26, 2018
Hi,

I was travelling on 25th may at 10:30 am ist, i booked online ticket and when i reached chinchwad st bus stop, i asked to bus arrival time, he told me that bus will come at 12 pm ist, i told him bus timing is 11:35, so will it be possible to adjust my ticket request 1 hour earlier (Around 11) i will pay the difference/penalties, he said ok, i will do it let bus needs to come in stop. But when bus shivneri bus reached in chinchwad railway bus stop for mumbai, i was in queue and waiting for my turn, when my turn came he was trying to throw my online ticket booking print paper,...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — ac not working in shivneri

 avadhut diwane on May 26, 2018
May 26th 10 am shivneri from thane to pune, following are booking details (For ref)

Ac was not working.. It is middle of summer, you charge 450 rs and give customers horrible experience
Driver says he cant do anything about it

Have attached photo pl zoom and see

Tk. No.33384945;avadhut diwa;thane vandan-swargate, pu;26/05/18;ac;10:00;thane vand-balewadiat10:00;id-;f:1+h:0+c:0=t:1;s:7;rs456+conchg...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — deficiency in service to the passengers of shiv shahi bus: mh 06 bw 0648 hyderabad to solapur 23 hours

 Rishikesh Kankatti on May 26, 2018
Respected sir,

We all passengers want to bring your notice about the incident dated 25 may 2018 at 23 hours.
The in charge of the bus driver name: mane and conductor name: hanchate.
They have took the bus charge without observing the fule in the bus.
In the widway, hipargaon, karnataka pin code 585329.
Bus has stopped due l of fuel. Moreover the in charge of the bus did not carried the tow material with the bus. Because of which all the passengers including sr. Citizen, women and childrens and did faced the mental agony. By putting all of them on the side...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — timing and punctuality

 Priya Phulwani on May 25, 2018
This is about shivneri bus going to aurangabad. I am a regular traveller and and user of msrtc services. On all the fridays it is seen that whichever shivneri i book it is always late my 1 hour at least.
The msrtc should respect the travellers time as well. There are women travellers who book a ticker of early time so that we reach on time. Whereas the shivneri is always late....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — rude speech of conductor and specially driver

 Agraj Bhalerao on May 24, 2018
I took the ticket for shahapur whereas i was asked toh get down at bypass as the bus was not going to shahapur bus stand. So i asked to drop me 2 mins further maximum 0.5 kms further it was. And i ask them for because it 12:30 at night as i ws not going to get auto. But instead the conductor a. B. Kambal and driver ask me toh get down aur take the ticket for further stop to go ahead, in a rude manner......
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — faulty buses

 Shubham Ghatge on May 24, 2018
I was traveling from mumbai to satara. We sat in the 23:30 bus. We were asked to get down since the bus was not working. Fine with it. Then we reach lower parel and are asked to get down again with the luggage. Finally we heard that the bus was again faulty and from the hirkani bus we we're straight away asked to sit in a red bus. Also no extra charge was refunded. One can imagine how it feels to go through such a scenario when you have 30 kg luggages with yourself.
I know this complaint would not change anything but i believe at least you might feel the guilt for the joke you have been making...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — presser for marriage from girlfriend

 kale123 on May 23, 2018
My brother is 23 years old. He is engaged with a family related girl(23) as a friend from 3 Years. They came closer and they engage together and they done sex with consent each other. Today the girl Bullying to go police station for complain on my brother for Marriage. They was cleared on them points i.e. only relationship not marriage. Now she is change. My brother is a BBA student, his education is not complete. please stop the girl and help my brother he is so depressed & that affect on his educattion.

MY BROTHER - Amol Pandhari Kale, Mo. [protected]
add- Village Sheldara,...
Complaint comments  Read comments Complaint category Sexual Abuse

Maharashtra State Road Transport Corporation [Msrtc] — conductor misled me.

 Avadhesh Varshneya on May 23, 2018
On 21st may that is the day before yesterday, i got on a bus from islampur (Sangli) to pune and requested the conductor to let me get down at wakad. The conductor confidently guided me to get down at a place called wadgaon which is about 10 km before wakad. The conductor should be asked to be more careful in asking the passengers while guiding them getting down. Had i known his cell number i would have advised him for the same. I got late in reaching my destination by more than an hour. Avadhesh, mumbai. Cell no. [protected] email: v. Avadhesh@gmail.com...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — driver not behaving properly and rash driving in public market area batch no 30124

 atulisuzu on May 22, 2018
Batach number 30124, mr raut vehicle no mh-40-n-9260 depo koregaon location will be pusegaon we will written one complaint againt driver we will not getting any feed back from any msrctc department. Who will give me reply for any action taken by company. Driver such a behave a like rudely and not behaving proper with ladies. I have a complaint copy we have a reply through call :contact [protected] if anybody not giving me proper result i will complaint with consumer corm....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor management and behavior

 Kapil Dalvi on May 21, 2018
Dear team,

Dally travelling from thane (W) to borivali (E) via st.

Extremely poor manegment by unit controler n rude behavior by bus conductor.

Almost 2 hours waited for direct borivali (Shiv shahi) n finally got into non ac direct borivali bus.

Conductor stated long route bus will not stop at gokul anand from where nancy colony is near. But during the travel bus stoped at khopat, manpada as well as kashi mera.

Want a solution on this issue...
Complaint comments  Read comments Complaint category Government Organizations

MSRTC — bus has been departed from junnar before 5 min of actual departure time [Resolved]

 Siddhesh Kokane on May 21, 2018
I had do reservation for 20th may for junnar mumbai st which has departure time as 1.30 pm daily from junnar st stand. As per my understanding st should departure on time and before they leaving from actual stop, they should confirmed all reserved passenger are in bus and if not, then they can call and wait for them. I had reached 1.25 pm on junnar bus stand on 20th may. But when i get inquired in inquiry box, i got to know that bus has been departure from junnar stand. As i have been booked my ticket online, i have provided all my details as mobile no too. I didn't get any call from conductor before...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — non cooperation by conductor after bus breakdown

 Anil Deo on May 21, 2018
On 21st may 2018 when i was traveling through pune kurundwad bus it got punctured in islampur stand. The conductor has somehow arranged me travel in another sangli bus. But the new bus conductor of bus islmapur sangli was completely non cooperative. Initially he told take your luggage and go to original bus. When i have taken out luggage the original bus didn't stop and went directly to work shop. So again i came back to this islmpur sangli bus no mh 14 bt 3301. The conductor of this bus was completely rude and asked me why you are carrying so much luggage in st. I was having one luggage trolley...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi sleeper seat booking chart worang

 kaderkar12 on May 21, 2018
मी 20 तारखेला शिवशाही बस मध्ये सिंगल सीट बुक केले असता सीट अव्हेलेबल चार्ट मध्ये 25 नं सीट मला सेण्टरला शो करत होते म्हणून मी रात्री 12.45 सीट बुक केले प्रत्यक्षात मी प्रवासाला सुरुवात केली तेव्हा माझी 25 नं ची सीट बस च्या शेवटी मिळाली बुकिंग...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — online booking

 Savita Godse on May 21, 2018
For online booking left side column shows the time of bus i saw it and booked my tickets of vita nasik bus for 7.30 am but the said bus reached satara at 9.30 am. Generally we public will see left side time only because already destination is mentioned before search of the bus so obviously will not see right side column where other matter is written.
I would like to make necessary changes in online booking system and repay my amount....
Complaint comments  Read comments [1]Complaint category Computer Software

Maharashtra State Road Transport Corporation [Msrtc] — s. t. service from revdanda to borivali

 dipesh kadam on May 20, 2018
We are traveling in boriviali bus. Bus departed from revdnada at morning around 8.30am and reached roha at 10.00 am. Destination of business is boriviali
It got panctured at vadkhal around 11.30 am, and your employees took 3.30 hrs to repair a simple pancture.

Is this kind of service your providing to people. Please provide justification.

Thanks and regards
Dipesh kadam
Ph. [protected]...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not given right selected/ purchase facility.

 Dattatray Bhandari on May 20, 2018
Dear sir,
Myself d. T. Bhandari. Age - 60 yrs. Purchased a ticket for traveling from nasik to dhule on date 16/05/18 at 16:45 hours with bypass route booking. But extra wheel was kept on the seat allotted to me. I have told to driver about this and ask to remove that wheel and allot me my seat. But driver and booking clark didn't co operate with this situation and given silly answer that go anywhere, we are not responsible for this. And wasted my time and disturb my schedule. And after one hour adusted in regular bus via malegaon, not given bypass bus seat.
So what to do with misbehaving...
Complaint comments  Read comments Complaint category Products & Services

Maharashtra State Road Transport Corporation [Msrtc] — 9.30 ratnagiri to mumbai

 rimzim rahul on May 20, 2018
Dear sir,
We arrived on ratnagiri deto, at 8.00 o clok for 9.30 st rantnagi mumbai 7.30 ratnagiri mumbai st is arrived on 11 o clock (2 hrs late), we request to mr. Bhambre told that we geting online tickt for 9.30 st so they can not arrange our seat in previous st seats available but mr bhamre can not arrange our seats

Shall we not got online ticket?

Still 9.30 st not available in ratnagiri depo

We are troble from theses service

Regards

Santosh lanjekar
[protected]...
Complaint comments  Read comments Complaint category Government Organizations

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