Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1625
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (341)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — shifting of bus with no proper arrangements

 Ankita Sonune on Mar 29, 2019
I have a complaint against msrtc bus. I am a woman traveling solo. I had reserved a ticket from pune to shirdi on 29.03.19 of a shivshahi bus which leaves from shivajinagar st stand at 3.30 pm.
1) firstly, i reached these before time enquired at the window, the woman at the window said she doesn't know and the bus might come!
2) then i decided to wait until the time of the bus and the bus didnt not show up, i go for enquiry again (If i wouldnt have asked there was no way i could have found out the bus is cancelled. They had my number and it was their responsibility to inform me) and...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — paying more price than available at packet

 Swapneil Jadhav on Mar 29, 2019
Journey from karad to pune: mh 14gu4336, i purchased chocobar of having mrp20 rs, i asked to pay 25 rs which is of 25%more than mrp. Hotel name: malabar restaurant. At satara. Which is authorised by msrtc. While asking reason of it, they haven’t answered. While asked for the bill of it or gst registration, they refused to answer with very very rude language.
Why common people need to pay more without a reason? Why msrtc had a contract with such hotels?...
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — rude and abusive tc

 Dhaval Ainapure on Mar 28, 2019
Espected Jury members,
Date- 28 March 2019
Place- Swargate Pune
Reason- Abusing and rude behavior by the driver and the TC

The Shivshahi Bus under the Government is a very good plan but the staff isn't. The people working there are rude aggressive and abuse the customers...
An incident occurred on the above mentioned date at 5:30 on the bus from pune to kolhapur...The TC was female yet very abusive and disrespectful...She went on behaving rude and this was also been recorded on the bus camera ...
The person on duty must be expelled for her behavior...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior by bus conductor (bus no. mh.11 t9274, date:27/03/2019, time: 10.45 am, place: satara (shivraj petrol pump stop))

 Gauravlohar24 on Mar 27, 2019
Dear Sir,
Every day am traveling to karad to sarata and back. Today I started traveling (Bus no. MH.11 T9274, I requested bus conductor to take a bus on Shivraj petrol pump stop at satara before 5 minutes to satara (Bus no. MH.11 T9274, Date:27/03/2019, time: 10.45 am, Place: Satara (Shivraj petrol pump stop)). But bus conductor never diverted the bus to Shivraj petrol pump stop and bus stopped at a highway. When I argued to take bus on stop, he never listened. He was talking arrogantly then I decide to take photograph and make a complaint. But when I started to take photographs he immediately...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — arrive late bus at satana stand [Resolved]

 FHA on Mar 27, 2019
I'm travelling daily mhsadi to satana thru your bus of nasik dondaicha but this bus always arrives late at satana bus stand today this but was reported at 8: 20 around whereas bus should be reported sharply 7:45 while we asked to drivers about delaying the bus he was very rudely replied which was unfair. It is getting inconvenience to the passengers we have to waited for a long time bus....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — all shivshahi bus not halted in chembur maitri park

 sanket1111 on Mar 27, 2019
My father had booked (Reservation) ticket for two, from chembur matitri park to khed via bharna naka, journey date was 26th march 2019,

They both with my 3 year son, had waited from 9:00 pm to night 2:00 am,
St mahamandar timing was given to start the bus from borivali @9:00pm, it will reached at chembur around at 10:30 but no st is halted at chembur,

After 10:00 pm we all have started call to borivali st controller but nobody has answering call, even chembur controller not available at place.

We want our ticket amount return plus time that...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — ashwamedh bus from dadar to pune via chinchwad

 Rebecca John on Mar 26, 2019
After waiting for 1.5hrs at vashi, finally got ashwamed bus. But to my horror when lights were turned on at khalapur for break, i could see so many cockroaches in every seat, floor, windows and curtain :- (
With a fare of 460 rupees, we definitely are eligible for better standard of hygiene and comfort.
Just waiting when i will get down and check my bag and dress for cockroaches!!
Horrible services by msrtc
Please improve!...
Complaint comments  Read comments [2]Complaint category Municipal Corporation

Maharashtra State Road Transport Corporation [Msrtc] — money transaction failed

 snehal bhandari on Mar 26, 2019
I was trying to book my seat on 25th march morning 7am shivneri bhoravli bus from pune. I was booking that seat on24th march bt @7pm but my online booking failed and got message lik transaction fail but money from bank account debited and it didn’t refund me after 12hrs.
Please refund my money as early as possible.
M still waiting for my money return...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus condition of wada palghar at 7:15 am

 Jayesh R Patil on Mar 25, 2019
The wada - palghar bus of 7:15 am is in very worst condition...2 seats were completely damaged today and rest bus was in very bad condition... Being students, we study for our exams in bus but this kind of condition makes us uncomfortable to sit..
Also the palghar - wada - thane bus which leaves at 5:00pm from palghar depo never comes on time... That bus always comes 5-10 mins late and leaves around 5:30 pm...
So please make it on time...
Hope you look into this...
Complaint comments  Read comments [2]Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — traveling with shivshahi yesterday night bus was breakdown and have to travel by ordinary bus.

 Nitesh Gk on Mar 25, 2019
Ticket number :[protected]
trip number :- nndl0001223
transaction id :- rb[protected]

i have booked a shivshahi (nanded to pune) sleeper coach on 24/3/18. Details of trip is given above.
Bus was broke down before barshi stand and we have to wait for one hour from 2 am to 3am. To arrange next bus.
But bus was an ordinary msrtc bus (seater) even we have pay 795 ruppes for sleeper "ac" coach.
We have to travel from barshi to pune by seating.
Bus timing was 5 am and they took 3 more hour to come to the destination point. It was an total loss of...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — amount debited but ticket confirmation not received

 sanjeevgodse on Mar 25, 2019
Hello,

I have booked e-ticket via atomech (Msrtc booking window) yesterday. I used debit card while booking a ticket. Total amount rs.580/- cut from my bank account.
(Merchant transaction no - [protected])
(Atom transaction no[protected]
(Transaction status - success)
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.
I...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — shivneri bus reservation but ordinary bus is available

 Prãvïñ Mörë Mälí on Mar 25, 2019
Dear sir/madam,
I have book a fery towards sakti through nandurbar shivshahi bus at date 25.03.2018 at 8.00am bording time. With i reached in bus station i ask for the bus in inquiry table same bus is not available as it is not available for through nashik division bus deto. As because of it i have to travel ordinary bus with the booking of shivshahi bus. So kindly solve my problem & refund my money except what i have travel through ordinary bus towords sakti...

Please do this needful......
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — complaint regarding breakage of seat in s. t bus.

 Nitin Sahetiya on Mar 25, 2019
Bus from nandurbar to mangrulpir at morning 6:45 am which is departed from nandurbar itself contains a broken seat. Seat no is 35, 36.
Since the bus is heavily crowded the pesengers cannot travel with their required satisfaction. Other than this the condition of the bus is also not so good. The pesengers get a very hard jerk during breakers on roqd. So i request you to please think about senior citizens and resolve the problem as soon as possible....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — increase the bus to ratnagiri to kurtade

 Pratik Badambe on Mar 24, 2019
Dear sir,
We are standing here at ratnagiri bus stop from 2 hrs for waiting the bus kurtade but still kurrade bus not come. We are requested to msrtc to increase the quantity of bus for the kurtade. Today 24/03/2019 my whole day getting spoil due to waiting foe the bus. Please look in to this matter and if possible then increase the quantity of bus to kurtade so many people who is suffering from this getting helpful.
Thanks and regards
Pratik badambe...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — misbehaving of staff

 Kadam Pradeep on Mar 23, 2019
Dear Sir,

Please note that we have complaint against your khed depo staff (Ratnagiri) Mr.Milind V. Patne - Controller.

We request him to provide extra bus for Nandivli Route due to holi occasion & huge crowed who attends this festival at thier native place, which is important & reliogious to them & their familes.

But Mr. Milind instead of giving extra bus he argued to all people who requested to him. And also given threatening of Police.

As a common man I didn't understand that your service is for people who don't have any other source...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — conductor gave incorrect ticket

 sanket kothari on Mar 23, 2019
Hello,

I was traveling from Pune to Ahmednagar & ask conductor to give ticket for Ahmednagar tarakpur bus stand he gave me ticket of Aurangabad incorrectly as there was rush in bus I took ticket & kept it in pocket without checking it when our bus reached hotel for lunch we were told to take other bus since there was some problem at this time when I checked ticket I realized of incorrect ticket hence I went to conductor to tell him that he gave wrong ticket & asked for refund he rejected straight away to refund it... I believe although I didn’t check ticket properly when he initially...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — debit of money but ticket not generated

 baptya on Mar 22, 2019
Trailing mail is self explanatory.

I was not able to travel, as ticket not generated and same time amount is debited to me, and credited to you.

Pl revert the payment to my bank account or give approval to my bank for reversal.

I m badly suffering since last 10 days.
Pl support

Regards

Abhijit
[protected]

— forwarded message —
From: instantpay. Ind
Date: mon 18 mar, 2019, 5:56 pm
Subject: re:'query no.=[protected]' fw: fw: 000ggae8685tceup:re confirmation payment gate...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — st bus nomh06s9540

 cagurav on Mar 21, 2019
मी चंद्रकांत गुरव, मुख्य प्रवर्तक, जेष्ठ नागरीक संघ, आंबेगांवखुर्द वय ६६ जन्म दिनांक८/४/५३.मी गुरुवार दि.२१/३/१९ रोजी सकाळी दहा वाजता स्वारगेट पुणे येथे कल्याण ते पाटगांव एसटी बसने प्रवास करताना या एसटी महामंडळाच्या वाहकास आधारकार्ड...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus has gone missing

 Rupesh Pashte on Mar 21, 2019
We have reserved a seat in bus "mumbai central - devrukh" which leaves at 21:15 from mumbai central and reach kurla nehru nagar bus depot at 21:45.

On 20th march, many bus were late and we were informed by traffic control room at kurla nehru nagar depot to be patient as many buses were running late.

We were waiting from 9 pm to 2 am (Next day) but traffic control personnel could not fix the problem where bus had gone.

This is very shameful for the msrtc who could not trace there own bus through any mobile communication and gps in digital india.
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — vehicle facility not provided for which amount is paid

 Roshani Khandelwal on Mar 21, 2019
I have booked ticket of shivshahi from pune to chikhli (Buldana). Conductor informed assigned shivshahi bus got failed and have to go aurangabad with semi luxury bus.
After reaching aurangabad vehicle was not present and refund was denied by him.
Kindly request you to get this sorted and provide cash back as soon as possible.
This is clearly making journey uneasy and amount paid was worthless
Ticket no bldl0009604...
Complaint comments  Read comments Complaint category Other

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