Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

बसेस कधीही वेळापत्रकानुसार निघत नाही, इथले कर्मचारी प्रवासांशी अतीशय वाईट वागतात..
कोणती बस कधी पण निघते .. कधीही येते..

गावात जाणार्या बस तर वेळेवर कधीच जात नाही.
प्रवासी काही विचारायला गेले तर त्यांना चुकीची माहीती देतात. किंवा त्यांना भुलथापा देतात.

स्थानकावर स्वच्छता अजीबात आढळत नाही.
प्रवासी नेहमी ताटकळत राहतात बस ची वाट बघत.

भोंगळ कारभार.

Dear i have request to your shivshai bus
Please stop the bus in pangari bus stop in latur pune road i have request to give a ticket to yedshi but he say's our shivshai bus is only yedshi and barshi bus not available pangri bus stop why tell me the resion regarding this .call urgently
-[protected]

Chairman
Radheshwari nagar pune

I was travelling from pune to mumbai. Went to the tkt counter and asked for tkt for cbd belapur.. I got the ticket of dadar... When i asked the reason she said that the bus is going to dadar and hence you need to pay the amount till dadar and charged me rs 456... Request you to confirm that if i want to cbd belapur why should i pay the fare up to dadar

तुमच्या साधारण बसेस 7 तासात लातूर वरुन पुणे पोहचतात मग शिवशाही ला पोहचायला 8ते8:30 तास का लागत आहेत मी कंडक्टर ला विचारले तर काहितरी कारण सांगतो की A/C बस आहे मणून गाडी जास्त वेगाने धावत नाही हि काही कारण झाली सांगायची शिवशाही चे तिकीट घेवुन फायदा काय आम्हा लोकांना त्यां पेक्षा साधारण बसेस ने प्रवास केलेला फायदा आहे मी शिवशाही बस प्रवासात Dissatisfied आहे

We had done booking for 3 family members for swargate to kalyan shivshahi bus on 11th may. Boarding point was wakad and boarding time was 18.50.
We waited at bus stop till 21.00, more than 2 hours for same bus but that bus did not turn up. We asked conductor who was there at bus stop he communicated us that normal st bus has left swargate at 20.15... And shivshahi will not come now.
There was no prior communication from msrtc about bus cancellation/delay.
We waited till 21.15 bus st bus also did not turned up. We were very much frustrated.
Also my mother who is a senior citizen had to wait at bus stop for 2.5 hrs even if we had done prior booking.
There is no tracking/communication from msrtc side. We had to waste our time, money, efforts and we are very much frustrated with this experience.
I will never ever suggest people to book this bus as we ended up with nothing but waste of everything.
I need refund of bus tickets 715/- i had booked.

I came to Maharashtra bhusaval railway station last Sunday 13may2018 morning so I want to refresh so I go to toilet at railway station I read rate board on outside it shows 5rs for toilet use I go to inside their is a person who collecting money he told me 10 RS for toilet use very curruption and next day I want to return at home Surat Gujarat so I decided to come with st bus so I came bus stand and encounter again bad experience Toilet management shows 2 RS on rate board for toilate use and in seated person demand 10 rs shame on you Maharashtra govt clean your curruption how you treat your guests clean your employees please resolve my complaint asap to clean your image to outside person

Msrtc is in desperate need of improvement in bus schedule of every bus, overtaking of buses by wrong side and inclining down to service road which causes major accidents. Also it needs to improve the services and language with behaviour of the enquiry booth employees as they are talking very very rudely and with non ignorable slang languages.
This may be a major reason that msrtc going in a loss and private business catch to boost their profit.
I hope in the rule of bjp and shivsena govt. This will improve.
Awaiting for your kind response.

The worst road transport service ever. I booked a ticket from pune to thane in shivneri bus and i have been waiting for more than an hour for my bus to come to its stop. It's already 1 hour 15 min late and still we have no status of the bus... The fare of the bus is already high so the least a customer expects is that he gets to his destination on time but these bus services have always disappointed me but this time it was the limit. They should always consider that people do not have all the free time in there lives to keep waiting for their buses.

I booked shivashahi ticket from malkapur to pune, and ticket payment was done but no ticket generated. Trying to contact msrtc to resolve this issue, but no proper communication link between msrtc and customer. Nobody is responding to customer queries. All support numbers provided seems to be fake. No seat allocated but money deducted from my bank account.

I was trying to cancel night express ticket which was booked at around 12 noon on 10/05/18 and departure of bus was at 9.00 pm.. But it wasn't getting cancelled.. As action column was showing can not cancel in the site.. So i have called customer care.. They said go and meet bus depot and as i went there.. They said we can not do that.. Date of journey was on 10/05/2018.. I couldn't do anything and lost my money.. What kind service is that?? Kindly help me for refund

Bus services between dhule to surat highway are not allowing passengers of vyara and songhad.
I complained this to depot manager... He replied that you neglect the conductor and just seat inside the bus he will definitely drop you at vyara /songhad...
Plz review this issue and allow vyara and songhad passangers to board the bus service running between dhule surat highway.

Respected sir,
Bus timing given as 5 pm but each shivshahi bus to pune from yavatmal start at 6 pm very casual approach of drivers and conductors towords timing no punctuality at all,

Because of this casual approach travel time is 17-18 hrs

Bus never reaches to stop on time in pune

Very rude behavior and they are providing suggestions like not to be travel with shivshahi bus services

Requesting your kind attention to this issues

Thanks,
Yavatmal passanger

I came to solapur bus stand on 11/05/2018. I came in the office to complain about misbehavior of conductor. I requested senior clark rathod to tell me the procedure. But instead he started to go back and he said that he will not take complaint and then he left the office. As i requested more he started to misbehave me and pushed me out of the office by hands. He talked me in very disrespectful language. It was very humiliating moment for me. The surname of that senior clerk was rathod that only i knew about him.

Today i am traveling from pune to aurangabad. I was reaches at pune station around 3:10 from this time to 4:30 there was no any shivneri at pune station. 3:00 pm shivneri was pending also 4:00 pm shivneri was pending. Finally i got 4:30pm shivneri for aurangabad. No is 9094. Near shirur above shivneri was failed due to problem of back side tyres after 6:30 hours till the time i am not reach at aurangabad. This is very bad thing & hopeless service of shivneri. I already paid extra money for reach aarlier at aurangabad. Due to this travelling i lost my important meeting. Who is responsible for this. This is ridiculous. That's why private vehicle provide better services than mscrt. I hope you will think about it and give better decision for great future.

I am very very very very... Disappointed with the time of the bus. I have booked a online ticket of a shivneri bus from pune to aurangabad on 10/5/18 where bus was supposed to leave at 6:20. I waited for the bus for 2 hours and the bus conductor at the bus stop was saying that bus will come in 15mins. I am so furious, angry at the service of the bus and the timing of the bus. It is very very unprofessional to work like this. Please improve bus timings and try to make sure that bus will come on time at all bus stops mentioned in the online booking service. I’ve faced the worst system until now. Hope you will do something.

My boss was traveled from dadar to pune through shivaneri bus (Bus no : 9586) and his laptop and iphone was stolen in lonavala. We tried to call shivaneri cc but they are not responding.

We already did a policy complaint. Please check cc footage so that you come to know the solutions.

Do the needful because i have very important document in that laptop.

There is one another passenger in the same bus and he face the same issue.

Kindly take a action on urgent basis and revert
Request you to please help for the same

दि. ८/५/२०१८ रोजी मुंबई- आंबोळगड गाडी, वेळ- मुंबई सेंट्रल वरुन रात्री ९.३० ला सुटणारी गाडी मध्यरात्री १२.३० ला कुर्ला- नेहरूनगर बसआगारला आली. मी १ महिना अगोदर दि. ९/४/२०१८ ला माझी आई, वडील आणि चुलती अशी तिघांची ३ तिकीटे अॉनलाइन बुकींग केली होती. त्याची प्रिंटही काढून आईकडे दिली होती. पण काही कारणाने ती प्रिंट तिच्याकडून गहाळ झाली. ती प्रिंट नसल्या कारणाने त्या बसमध्ये असलेल्या कंडक्टरने चेकलिस्टमध्ये नाव व सोबत आधारकार्ड असून देखिल पुन्हा ३ तिकीटांचे पैसे १५२४ रु. घेतले. त्याबाबत मला त्या कंडक्टरची तक्रार करायची आहे. कृपया मला सहकार्य करावे, ही विनंती.

I have booked my ticket on date 26/04/2018 for travel 28/04/2018 from panvel to mahabaleshwar but bus was not departure from origin state i e mumbai central and same date cancelled the ticket by panvel station master but after 10 days past still my refund not credited to my account and on msrtc portal showing voucher number and reference number of refund.

Respected sir,
I am travelling from pandharpur to pune via bus no. Mh-14-bt 3007, dated on[protected] with family, st bus is departed at 10am from pandharpur.
At the time of travelling conductor refused to take 2000₹ note against tickets without giving any proper reason. He also misbehaved with me and my mother. His behavior with me as well as other passengers are very rude. I am hoping that senior will take proper action regarding this issue.
Bus conductor name:
U s jadhav
Agar:
Kurla
Bus no.
Mh 04 bt 3007
Bus from to:
Pandharpur to dadar
Timing:
Timing:
10:00 am

Respected officers

Bus no MH 40 Y 5998

Date 07 may 2018

Bus route from Pune to kopargaon via Ahmednagar

This bus timing is 6:15 pm but this bus leaving the Shivaji Nagar bus stop at 6:50 pm, after that this bus stop at chandan nagar by pass for 30 minuets for passengers titcket because there is no conductor to give tickets to passengers, again bus driver told us that the bus is stoping at hotel for dinner.

This bus is non stop and without conductor bus we use this bus to reduce the travel time

I also attached my bus ticket photo

Yours faithful
Shailesh Hinge
Mo [protected]