Claimed

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

1
Updated: Nov 28, 2025
Complaints 2462
Resolved
184
Unresolved
2278
Contacts

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Having problems with Maharashtra State Road Transport Corporation [MSRTC]?

File a complaint and get it resolved by Maharashtra State Road Transport Corporation [MSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 77

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kadixi05
from Ahmedabad, Gujarat
May 2, 2018
Report
Copy

Address: Ratnagiri, Maharashtra, 415703

Now it's 45 minutes late; yet late is extending to unknown limits. What is value of our time?

Pune guhagar 8pm night express
2-5-2018

Complainant's - pan - aybpd5031f
Actual departure occurred at 9.15pm

Total late period - 1hour and 15 minutes.

The above time loss occurred with all the customers of the said bus.

Kindly take the notice of said complaint and do the needful.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    mukul tilak
    from Pune, Maharashtra
    May 2, 2018
    Report
    Copy

    Address: Thane, Maharashtra, 421201

    I had booked ticket for kalyan - pune shivshahi bus for date 1-may-2018 and kalyan departure time of 5:30pm. Bus was expected to arrive at dombivli st stand on 5:45pm. However, it didn't arrive till 8:30 pm. After several calls made to kalyan st depot we were getting different false answers and promises about the bus. There were children, old people waiting for the bus and no proper communication was done from st department. It was really irritating and pathetic experience of new shivshahi bus.

    For the waste of time and the physical and mental stress caused due to this; i want the entire fare amount refunded to me for my 2 tickets.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sarkale Sandesh
      from Mumbai, Maharashtra
      May 2, 2018
      Resolved
      Report
      Copy
      Resolved

      Address: Thane, Maharashtra, 421201

      Its been more than 1 week i didnt received my refund amout of 159rupees for cancelled ticket. Also i have attached screen shot of cancelled voucher. Details of the same as given below

      Passanger name: sandesh sarkale
      Cancellation voucher number : 32567034
      Original ticket number : 32567002
      Transaction id[protected]

      I request msrtc to act as early as possible.
      +1 photos
      May 2, 2018
      Complaint marked as Resolved 
      Withing 2hours after submitting complaint i got my reamount back into my account Thank u so much
      मी जळगाव ते औरंगाबाद टिटिक काढले पण त्याच्या वर फक्त तकीट नंबर आले, चौकशी करायला गेलो तर त्यांनी सांगितले कि अस तिकीट नसतच.

      फालतू सर्विस आहे MSRTC

      hE ahe digital india...

      refund not received - Comment #3084246 - Image #0
      This is to inform that Chinchwad yetmal bus has not received at ahmednagar its time was 5.30 but by 6.20 it didint received third class servicers by msrtc no one is awar that when bus will reached
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sahiti Addanki
        from Guwahati, Assam
        May 2, 2018
        Report
        Copy

        Address: 411021

        I am a regular traveller of shiveneri buses from swargate to thane & vice-versa. Drivers don't abide by the timings, never! Not even once i reached on time. Please please improve it.. Otherwise with time you'll lose out many (Trust me, many) customers.

        I have other queries as well, there is no proper display of the bus timings on the bus, each time a bus arrives i need to go & ask personally, as the buses are always late, we are ought to ask them every single time which bus is this.
        The bus MH 14 BT 5003 is the semi luxury bus which renders service from PUNE-Sangamner-NASHIK ! But the bus driver has stopped the bus at rajguru nagar and he let the passengers board who had no reservations and made them standing ! It is causing discomfort to passengers like us ! I seek your kind assistance and strict action should be taken
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          booz
          from Mumbai, Maharashtra
          May 1, 2018
          Report
          Copy

          सर/मॅडम,
          मी ठाणे बस स्थानक ला 4 वाजल्या पासून धुळे गाडीची वाट पाहत होतो. चौकशी कक्षा वर विचारपूस केल्यास कळालं की, धुळे ची गाडी 8.15 pm. ला ठाणे बस स्टॉप ला येणार आहे..
          रिजारवेशन करावा कि नाही हे सुद्धा विचारल तर त्यांनी सांगितले की करून घ्या..
          आणि महत्वाचं म्हणजे 4 वाजल्या पासून मी ठाणे बस स्टॉप चा बसलो होतो तेवढ्यात 8 वाजता एक गाडी लागली जी धुळे गावात जाणारी होती..
          आता मी तुमच्या सांगण्यावरून रिझर्वेशन केलं म्हणून मला त्या गाडीत बसून दिले नाही, म्हणून मी पुन्हा चौकशी करण्यास गेलो तर मला योग्य असे उत्तर मिळाले नाही..

          मला त्रास झाला तो झाला पण एक विनंती तुम्हाला कि चौकशी कक्षात सुधारा करा..

          धन्यवाद..
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mahesh Falmari
            from Mumbai, Maharashtra
            May 1, 2018
            Report
            Copy

            Address: Pune, Maharashtra, 411061

            Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 32545056. Even after around 12 days from ticket cancellation date i didn't receive my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to recive my ticket cancellation amount. Thank you. Mahesh falmari [protected]@gmail.com
            I had booked online ticket from panchgani to Pune shivshahi.n the business got cancelled no refund issued

            refund of cancellation of e-ticket - Comment #3084162 - Image #0
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              Kiran Says
              from Mumbai, Maharashtra
              Apr 30, 2018
              Report
              Copy

              Address: Thane, Maharashtra, 400013

              I have booked a ticket for semi luxery bus but they brought khatara gadi for mahabaleshwar on 30th apr 2018. @ 9:30 pm. I have suffered a lot by back pain.
              Driver also was driving like pilot. It was horror incident invma lyf. Hencfoeth i will never travel by msrtc or will not recommend to other to trav3l with msrtc. They are fraud. Giving 3rd class service to the customer.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                GAURAV GARG SCM℗, CPSM℗
                from Pune, Maharashtra
                Apr 30, 2018
                Report
                Copy

                Address: Pune, Maharashtra

                I have booked online ticket from pune hinjewadi bridge to mumbai central for 30april, 5:40pm. The reservation message does not contain bus number & driver details. The conductor at hinjewadi stand said the bus has not started from the origin at 6pm which means it is delayed by 7:00pm than he asked me to pay the more for ac ticket against the old ticket & asked me drop at dadar. I was fully harrassed as i have 3 bags with me & i booked direct bus whose driver has called me at 7:00pm to confim my booking. I have my train from mmct hence i have to pay more n took ac volvo from there.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  mandar solapurkar
                  from Nashik, Maharashtra
                  Apr 30, 2018
                  Report
                  Copy

                  Travelled between swargate pune to dombivali three times last week. Only the good thing is bus condition. All the times bus started journey around 2-3 hrs late. They don't have enough buses and traffic is not considered in travel time. The bus come from pune/dombivali which always running late and same send back. No spare bus. Last wednesday bus started at 7:45 pm from dombivali which the timing of pune arrival. It's all pathetic. And it's not a single time. Three times in a row.
                  Today my mother who is senior citizen booked swargate to dombivali bus of 1pm. At 3:45 pm the guy sitting behind window told that bus is cancelled. No need to say he was so arrogant as like all babus / masters of msrtc. He even didn't had sense to talk senior citizen ladies. My mother has reservation sms. That man refused to refund and asked to present hard copy that to at kalyan aagaar. All the passengers waited for 3 hrs in 42°c. How these people dare to behave like this?
                  हा विकतचा मनस्ताप परत न घेतलेलाच बरा. वेळापत्रकाचे ताळतंत्र सोडलेल्या पुणे-डोंबिवली शिवशाही बसचा, स्वारगेट बसस्थानकावरील खिडकीमागील मग्रुर, उर्मट अधिकार्‍यांचा त्रिवार निषेध...

                  मंदार सोलापूरकर.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    paisrc
                    from Mumbai, Maharashtra
                    Apr 30, 2018
                    Report
                    Copy

                    The shivneri volvo from thane vandana to pune swargate bus at 0630 on 20/04/18 was not cleaned at all. I reserved my seat 20 online and the seat pocket in front of me contained empty fruit drink plastic bottle, left over biscuit packets (2), droppings of food on the seat itself, the seat was dusty (I could see the dust puf[censored]p when i was dusting the droppings), the curtains were stained and dusty.
                    This is the second instance the bus was not cleaned. The previous instance was shivneri pune to thane in the month of january 2018 when left overs in the seat pocket were not cleaned and droppings of food on the seat (No.17) itself and it was the evening bus 1830 hrs, i think.
                    Unfortunately there is no any foto as proof but will trust the concerned to take appropriate action.
                    Apr 30, 2018
                    Updated by paisrc
                    The usual 300ml bottled water was not given to passengers of the shivneri pune to thane bus evening time 1630 hrs on 21/04/18. Also same was not given to passengers in the 1830 hrs bus in january 2018 from pune to thane.
                    Will suggest an inspection of someone higher than the conductor level be carried out before the passengers board the bus to check if the same is available in ample stock.
                    Sometime people take connecting routes and take the first available bus leaving the depot (Rear seats are sometime vacant as people prefer to take the next bus front seat) thereby leaving very little or no time to pick up a water bottle from the depot.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nitin Ingawale
                      from Mumbai, Maharashtra
                      Apr 30, 2018
                      Report
                      Copy

                      Address: Thane, Maharashtra, 400607

                      I, nitin ingawale, would like to mention that the st bus no mh 20 3293 nalasopara-kolhapur was not halted at waghbill naka request bus stand inspite of waiving hand to driver.
                      Date 30/4/2018
                      Timing 9.25am
                      Me and my family came to vandana for catching the st bus to reach satara.
                      At vandana depot, we came to know that many seats were vacant on the st bus mh 20 3293.
                      Now travelling in thane - galmewadi bus to reach satara.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        alishasheth
                        from Mumbai, Maharashtra
                        Apr 30, 2018
                        Report
                        Copy

                        I had booked a ladies seat in the shivneri bus from dadar to pune because i was traveling alone. To my surprise, there was already a man sitting on the ladies seat besides me. Not only that, all the seats reserved for ladies were occupied by men
                        The conductors are extremely rude and have no manners on how to talk. They spoke to me in a very bad manner. Shameful
                        I am traveling pune to solapur by shivshahi, water is continuously falling from AC, its really frustrating

                        Trip Number : SLPM0197738

                        seat not allocated properly - Comment #3082740 - Image #0
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Syeda Alaviya
                          from Hyderabad, Telangana
                          Apr 30, 2018
                          Report
                          Copy

                          Address: Solapur, Maharashtra, 413003

                          I am alaviya we booked 4 tickets from solapur to hyderabad in shivshahi. The ac in the beginning was working good, after an hour the ac was gone it was too sophisticated that we were not able to breath properly the bus started smelling.
                          Secondly, there are extra passengers carried the extra passengers are standing in the middle. Its very uncomfortable. So please take an action as soon as possible. And we need our money back its just wasted. Hereafter we are not going to book tickets in this bus. Thank you
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Swapnil Dandi
                            from Nashik, Maharashtra
                            Apr 29, 2018
                            Report
                            Copy

                            I have made online reservation for kolhapur nigdi bus of msrtc shivshahi sunday 28th mar 2018, time 12.00 noon
                            It's almost 1.00pm now and bus is stand still on platform... There are only 2 passengers from starting station sambhaji nagar... And people here are least bothered about inconvenience vehicle no:mh14 gu 0241
                            Mr. R. N. Bhat is controller at present
                            Apr 29, 2018
                            Updated by Swapnil Dandi
                            Bus started at 1.30PM from scheduld time of 12.00Noon
                            Apr 29, 2018
                            Updated by Swapnil Dandi
                            It's typo error..date is 29th April 2018 Sunday
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              inmyway007
                              from Pune, Maharashtra
                              Apr 28, 2018
                              Report
                              Copy

                              There is hotel named dhanashree in between pune and ahmednagar which is also a official hotel (Dhana) partner. The foo d quality really sucks. The roti they serve is really of poor quality. The main course also really sucks... They just give a bhaji of 80 which is not really worth 40.

                              I think this should be stopped, if not stopped the civilians will loose there trust in msrtc.

                              The hotel is really not good choice for being official partner...
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nitin Dhomse
                                from Bhusawal, Maharashtra
                                Apr 26, 2018
                                Report
                                Copy

                                Very worst customer service seen ever, i lost my total 698 (349+349).
                                Transaction failed twice while booking the shivshahi bus ticket. I'm continuosly trying to call your customer support team even emailed the complaint, not receiving call, no reply to email. No transaction /booking failure message. The support service is totally poor and worst, i'm very frustrating with the issue i'm facing. I've lost money and unable to book the ticket.
                                Kindly pick the calls and resolve my issue as soon as possible.

                                Expecting cooperation from msrtc customer support team.

                                Name : nitin dhomse.
                                Mobile: [protected].
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sneha Mandpe
                                  from Nagpur, Maharashtra
                                  Apr 26, 2018
                                  Report
                                  Copy

                                  Address: Wardha, Maharashtra
                                  Website: [email protected]

                                  I m standing at wardha bus depot since 45 min... I was reached at bus stop at 8:15 pm and it's 9 already... Only one bus came that was full... When asked for availability of bus.. I got reply to wait for 15-20 min. It's regular answer given to me by them... But don't get sufficient bus in time... Very bad customer service and bad bus availability. Request to increase buses from wardha to nagur.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Suyog Kulkarni.
                                    from Mumbai, Maharashtra
                                    Apr 26, 2018
                                    Report
                                    Copy

                                    Very rubbish language use with passenger, also he told no any stop taken between swargate to satara. But multiple time he stopped at many places. Bus no. Mh 20 be 3671. Traveling date : 26 april 2018. St time : 5 pm. Bus goes from swargate to vita. As per rule he agree to dont take any stop between swargate to satara. But he take multiple stops as well he stop at surur on food mall from more than half and hour.
                                    We already mentioned above bus details. Please take appropriate action on it and confirm back. Otherwise we will strictly take action. Because for this delay we pay more value than this time.
                                    I was traveling from pune to ahmednagar. Bus stoped on ashirwad hotel near wade gavhan place . I had some lunch there and had to pay Rs. 260 for two plate dal khichadi and a water bottle (30 Rs.).i find it as expensive as some ac hotel .i can't tell you the condition of bathroom. It was too bad even a dog would not want to go there. But we had to
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Kshitijpune
                                      from Boisar, Maharashtra
                                      Apr 25, 2018
                                      Report
                                      Copy

                                      Address: 411030

                                      Mh14 gd 9620 this is shivshahi ac bus and so called best in class. We booked tickets for 25th april 2018. Departure time from pune was 8.50 pm, but bus came at 10.45 pm to swargate bus stand and left swargate bus depo at 11.15 pm.

                                      Secondly, when we asked about the reaching time at hyderabad, driver didn’t give response. We booked msrtc bus considering, they will make it on time. Next day we have important meetings in hyderabad and now we are not sure, whether we can make it in time or not. From now onwards we have decided not to book msrtc buses. Sorry to say but government employees will be government employees forever with their old practices and behaviour.

                                      Only bus designs has changed and ac buses plying... Basic mentality is same.

                                      Thank you msrtc.
                                      +1 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Abulhasan sk
                                        from Pune, Maharashtra
                                        Apr 25, 2018
                                        Report
                                        Copy

                                        Lately my female friend was travelling from pune to aurangabad via shivneri bus. As she was travelling alone i booked the ladies reserved seat. But when she boarded the bus to her surprise the seat next to her (Which was reserved for ladies ofcourse) was taken by a male passenger. The journey was very uncomfortable for her as sharing adjacent seat to a male passenger and this is the second time this happened with me. Shivneri is kinda premium bus service run by msrtc and one of my trusted one hence this incidence are not accepted from their side.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit