Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Now it's 45 minutes late; yet late is extending to unknown limits. What is value of our time?

Pune guhagar 8pm night express
2-5-2018

Complainant's - pan - aybpd5031f
Actual departure occurred at 9.15pm

Total late period - 1hour and 15 minutes.

The above time loss occurred with all the customers of the said bus.

Kindly take the notice of said complaint and do the needful.

I had booked ticket for kalyan - pune shivshahi bus for date 1-may-2018 and kalyan departure time of 5:30pm. Bus was expected to arrive at dombivli st stand on 5:45pm. However, it didn't arrive till 8:30 pm. After several calls made to kalyan st depot we were getting different false answers and promises about the bus. There were children, old people waiting for the bus and no proper communication was done from st department. It was really irritating and pathetic experience of new shivshahi bus.

For the waste of time and the physical and mental stress caused due to this; i want the entire fare amount refunded to me for my 2 tickets.

Its been more than 1 week i didnt received my refund amout of 159rupees for cancelled ticket. Also i have attached screen shot of cancelled voucher. Details of the same as given below

Passanger name: sandesh sarkale
Cancellation voucher number : 32567034
Original ticket number : 32567002
Transaction id[protected]

I request msrtc to act as early as possible.

I am a regular traveller of shiveneri buses from swargate to thane & vice-versa. Drivers don't abide by the timings, never! Not even once i reached on time. Please please improve it.. Otherwise with time you'll lose out many (Trust me, many) customers.

I have other queries as well, there is no proper display of the bus timings on the bus, each time a bus arrives i need to go & ask personally, as the buses are always late, we are ought to ask them every single time which bus is this.

सर/मॅडम,
मी ठाणे बस स्थानक ला 4 वाजल्या पासून धुळे गाडीची वाट पाहत होतो. चौकशी कक्षा वर विचारपूस केल्यास कळालं की, धुळे ची गाडी 8.15 pm. ला ठाणे बस स्टॉप ला येणार आहे..
रिजारवेशन करावा कि नाही हे सुद्धा विचारल तर त्यांनी सांगितले की करून घ्या..
आणि महत्वाचं म्हणजे 4 वाजल्या पासून मी ठाणे बस स्टॉप चा बसलो होतो तेवढ्यात 8 वाजता एक गाडी लागली जी धुळे गावात जाणारी होती..
आता मी तुमच्या सांगण्यावरून रिझर्वेशन केलं म्हणून मला त्या गाडीत बसून दिले नाही, म्हणून मी पुन्हा चौकशी करण्यास गेलो तर मला योग्य असे उत्तर मिळाले नाही..

मला त्रास झाला तो झाला पण एक विनंती तुम्हाला कि चौकशी कक्षात सुधारा करा..

धन्यवाद..

Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 32545056. Even after around 12 days from ticket cancellation date i didn't receive my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to recive my ticket cancellation amount. Thank you. Mahesh falmari [protected]@gmail.com

I have booked a ticket for semi luxery bus but they brought khatara gadi for mahabaleshwar on 30th apr 2018. @ 9:30 pm. I have suffered a lot by back pain.
Driver also was driving like pilot. It was horror incident invma lyf. Hencfoeth i will never travel by msrtc or will not recommend to other to trav3l with msrtc. They are fraud. Giving 3rd class service to the customer.

I have booked online ticket from pune hinjewadi bridge to mumbai central for 30april, 5:40pm. The reservation message does not contain bus number & driver details. The conductor at hinjewadi stand said the bus has not started from the origin at 6pm which means it is delayed by 7:00pm than he asked me to pay the more for ac ticket against the old ticket & asked me drop at dadar. I was fully harrassed as i have 3 bags with me & i booked direct bus whose driver has called me at 7:00pm to confim my booking. I have my train from mmct hence i have to pay more n took ac volvo from there.

Travelled between swargate pune to dombivali three times last week. Only the good thing is bus condition. All the times bus started journey around 2-3 hrs late. They don't have enough buses and traffic is not considered in travel time. The bus come from pune/dombivali which always running late and same send back. No spare bus. Last wednesday bus started at 7:45 pm from dombivali which the timing of pune arrival. It's all pathetic. And it's not a single time. Three times in a row.
Today my mother who is senior citizen booked swargate to dombivali bus of 1pm. At 3:45 pm the guy sitting behind window told that bus is cancelled. No need to say he was so arrogant as like all babus / masters of msrtc. He even didn't had sense to talk senior citizen ladies. My mother has reservation sms. That man refused to refund and asked to present hard copy that to at kalyan aagaar. All the passengers waited for 3 hrs in 42°c. How these people dare to behave like this?
हा विकतचा मनस्ताप परत न घेतलेलाच बरा. वेळापत्रकाचे ताळतंत्र सोडलेल्या पुणे-डोंबिवली शिवशाही बसचा, स्वारगेट बसस्थानकावरील खिडकीमागील मग्रुर, उर्मट अधिकार्‍यांचा त्रिवार निषेध...

मंदार सोलापूरकर.

The shivneri volvo from thane vandana to pune swargate bus at 0630 on 20/04/18 was not cleaned at all. I reserved my seat 20 online and the seat pocket in front of me contained empty fruit drink plastic bottle, left over biscuit packets (2), droppings of food on the seat itself, the seat was dusty (I could see the dust puf[censored]p when i was dusting the droppings), the curtains were stained and dusty.
This is the second instance the bus was not cleaned. The previous instance was shivneri pune to thane in the month of january 2018 when left overs in the seat pocket were not cleaned and droppings of food on the seat (No.17) itself and it was the evening bus 1830 hrs, i think.
Unfortunately there is no any foto as proof but will trust the concerned to take appropriate action.

I, nitin ingawale, would like to mention that the st bus no mh 20 3293 nalasopara-kolhapur was not halted at waghbill naka request bus stand inspite of waiving hand to driver.
Date 30/4/2018
Timing 9.25am
Me and my family came to vandana for catching the st bus to reach satara.
At vandana depot, we came to know that many seats were vacant on the st bus mh 20 3293.
Now travelling in thane - galmewadi bus to reach satara.

I had booked a ladies seat in the shivneri bus from dadar to pune because i was traveling alone. To my surprise, there was already a man sitting on the ladies seat besides me. Not only that, all the seats reserved for ladies were occupied by men
The conductors are extremely rude and have no manners on how to talk. They spoke to me in a very bad manner. Shameful

I am alaviya we booked 4 tickets from solapur to hyderabad in shivshahi. The ac in the beginning was working good, after an hour the ac was gone it was too sophisticated that we were not able to breath properly the bus started smelling.
Secondly, there are extra passengers carried the extra passengers are standing in the middle. Its very uncomfortable. So please take an action as soon as possible. And we need our money back its just wasted. Hereafter we are not going to book tickets in this bus. Thank you

I have made online reservation for kolhapur nigdi bus of msrtc shivshahi sunday 28th mar 2018, time 12.00 noon
It's almost 1.00pm now and bus is stand still on platform... There are only 2 passengers from starting station sambhaji nagar... And people here are least bothered about inconvenience vehicle no:mh14 gu 0241
Mr. R. N. Bhat is controller at present

There is hotel named dhanashree in between pune and ahmednagar which is also a official hotel (Dhana) partner. The foo d quality really sucks. The roti they serve is really of poor quality. The main course also really sucks... They just give a bhaji of 80 which is not really worth 40.

I think this should be stopped, if not stopped the civilians will loose there trust in msrtc.

The hotel is really not good choice for being official partner...

Very worst customer service seen ever, i lost my total 698 (349+349).
Transaction failed twice while booking the shivshahi bus ticket. I'm continuosly trying to call your customer support team even emailed the complaint, not receiving call, no reply to email. No transaction /booking failure message. The support service is totally poor and worst, i'm very frustrating with the issue i'm facing. I've lost money and unable to book the ticket.
Kindly pick the calls and resolve my issue as soon as possible.

Expecting cooperation from msrtc customer support team.

Name : nitin dhomse.
Mobile: [protected].

I m standing at wardha bus depot since 45 min... I was reached at bus stop at 8:15 pm and it's 9 already... Only one bus came that was full... When asked for availability of bus.. I got reply to wait for 15-20 min. It's regular answer given to me by them... But don't get sufficient bus in time... Very bad customer service and bad bus availability. Request to increase buses from wardha to nagur.

Very rubbish language use with passenger, also he told no any stop taken between swargate to satara. But multiple time he stopped at many places. Bus no. Mh 20 be 3671. Traveling date : 26 april 2018. St time : 5 pm. Bus goes from swargate to vita. As per rule he agree to dont take any stop between swargate to satara. But he take multiple stops as well he stop at surur on food mall from more than half and hour.
We already mentioned above bus details. Please take appropriate action on it and confirm back. Otherwise we will strictly take action. Because for this delay we pay more value than this time.

Mh14 gd 9620 this is shivshahi ac bus and so called best in class. We booked tickets for 25th april 2018. Departure time from pune was 8.50 pm, but bus came at 10.45 pm to swargate bus stand and left swargate bus depo at 11.15 pm.

Secondly, when we asked about the reaching time at hyderabad, driver didn’t give response. We booked msrtc bus considering, they will make it on time. Next day we have important meetings in hyderabad and now we are not sure, whether we can make it in time or not. From now onwards we have decided not to book msrtc buses. Sorry to say but government employees will be government employees forever with their old practices and behaviour.

Only bus designs has changed and ac buses plying... Basic mentality is same.

Thank you msrtc.

Lately my female friend was travelling from pune to aurangabad via shivneri bus. As she was travelling alone i booked the ladies reserved seat. But when she boarded the bus to her surprise the seat next to her (Which was reserved for ladies ofcourse) was taken by a male passenger. The journey was very uncomfortable for her as sharing adjacent seat to a male passenger and this is the second time this happened with me. Shivneri is kinda premium bus service run by msrtc and one of my trusted one hence this incidence are not accepted from their side.