Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I wanted to book a ticket for 15th april 2018 of shivshahi bus service form mahad to panvel on 14th april 2018. Although ticket was not booked but my mony were deducted from my account. I need a refund.

For proof, i received a message from my bank for the deduction of money.

Bus service: shivshahi
Route: mahad to panvel
Time &date: 5.15am on 15th april 2018...

It is very disappointing to wait for a bus for more than 2 hours, the time by when we can reach to our destination.

Waiting for shivneri bus at rabale bus stand on 14th april 2018 for more than 2 hours. The time of waiting is more than the overall timing of the travel. The bus was supposed to reach therabale stop at 7.20 but it's more than 9.30 and the bus has not reached yet. It will be always preferable not to book the tickets...

I godwin d'souza staying in vashi always use to travel by st to sawantwadi (Borivali sawantwadi) from vashi highway but from last year you have stopped the services. Hence i request you to start the bus service till sawantwadi atleast in the month of may. It will be a pleasure if you can atleast keep a semi luxury bus. And night express.

Thank you...

I was travelling from satara to khandala dated on 14th apr at morning. Travelling ticket is 51 rupees and i given him 100 rupees when my stop was came i told plz give me remaining rupees and suddenly he said i don't have change you go to the karad and collect it and after that his behaviour very bad and arguing with me.. I have full of recoding conversion between both o[censored]s (Me and conductor).. I want take action early by msrtc.....

Respected sir,
I am traveling from nipani to kolhapur through msrtc's bus mh 14 bt 3720 which is departed from gadhinglaj to pune.
On behalf of all the travellers i would like to complain that this bus vibrates a lot and creates unbearable noise. Please repair the bus. The travels on long and major routes of maharashtra. Please do the needful.
Thanking you in anticipation...

As i was travelling to pune from shirdi with my wife and children my elder daughter was 11 years 7 months and 6 day's as per the date i requested the conductor to issue me two and half ticket but he refused and asked for the proof i provided original aadhar card and birth certificate soft copy he didn't recognize the birth certificate and issued the full ticket so i please kindly request you to take certain action on him this conductor no...

I have been waiting for shivneri bus for more than one hour at breman chowk, pune. The bus (Swargate - thane, 2 pm) has not yet arrived even though the scheduled time of the bus is 2.10 pm. The swargate bus station people are not picking my calls. I asked the attendant here to give me complaint register, but he said that he doesn't have it. Due to waiting in the heat for so long, i am not feeling well....

Dear sir,
I took ticket yesterday from mumbai to pune for shivneri
Date 11/04/2018
Time 11.15 a. M.
Bus number - 9469
I paid payment rs. 882 through my debit card but the first payment was failed and second time the payment was done at dadar t. T.
But after getting the statement from bank i came to know that there was deduction for two times from my debit card i request you to refund me the failed...

I have booked ticket for nagpur on 10th april 2018 of shivshahi, should be scheduled at 6pm. But it has not come yet. This is so frustrating that you put timetable of buses which does not even run on regular basis!! This has wasted my time as well as money!!
You should atleast give message 2 to 3 hrs before the departure time about the status of buses to avoid inconvenience to passengers!...

The bus i'm taking is in nagpur, from mekosabagh to buldi. The number of the bus is :mh31 ca6086. The time is 4:03 pm and date is 8th april 2018, sunday. The driver is a bearded thin tall person who isn't giving a ticket. He's only collecting cash and letting the passengers get off anywhere. He is pocketing the unaccounted money. Even after me repeatedly asking to issue a tickete refused. Finally on more pursuation he obliged....

Hello,

Just to imform you the bus from borivli/ thane to uran reaching mahape at 6 doesnt have a fix route. They sometimes either come inside mbp stop or sometimes goes directly frm highway.
The drivers after showing them hand doesnt even bother to stop bus in mahape stop which is very unethical. We wait for 1 hr for dat bus and the driver doenst care for their passengers. Request you to look inro this matter asap....

Bus timing given to me was 23.50 but actually bus came to my stop at 2.00 am. It is almost 2 hours late and no any prior information about delay is conveyed. It is really mentally harassment if you have some ladies with you and you are standing at bus stand at midnight. So company should pay ticket return to a passenger. Or at least they should provide driver details or live tracking of the bus so that we can check and we can go on time to...

Dear Sir, I'm complaining about operator not receiving phone call, public needs to go to Bus stand and make enquiry. Sometime it is possible but each and every time it's not possible and convenient to do so. Please do the needful.
If not possible from your side, Don't provide helpline number or phone number for enquiry on website, or any other. No need to just give contact number of Bus stand for show off.
Please do take care.br...

Hello,

I booked a ticket on msrctc website. The bus time mentioned from satara was 17:45 pm. When i went to the bus station, i got to knew that bus is going to depart from kolhapur at 17:45 and will reach satara by 8:30. Distance from kolhapur to satara is 110 km roughly 2 hours. At 9:30 pm still the bus did not arrive and i was not given any proper guidance is to wht time the bus is going to take and why is there so much...

St buses (Thane to bhayandar/borivali/vasai)
Seats are not marked with paint that it is reserved for senior citizens/pregnant womem/handicap.
These people have to suffer because other passengers does not give them seat saying there is no reservation mark on seats. Please paint /mark seats as reserved and ensure comfortable travel for more vulnerable people....

The dhule st depot does not maintain the cleanness in shivshahi busses which runs on dhule-nashik bypass services, the windows of busses are full of dust & seats if bus are dirty & self clean by passenger & the food wrappers, waste papers, are not collected by the cleaning staff, so to maintain the cleanness & healthy environment for passengers msrtc do better work....

I have been complaining you, that the buses in our area that is in phulambri are not stopping and entering in phulambri bustand and on phulambri t-point also, they are dropping the travellers far behind or ahead the bustand.
Due to it, students, service man, old people, etc are suffering. Student's and service man are getting late to there school / college and work respectively, old people are not able to catch bus because they are...

My self dinkar muluk, frequently traveling on pune - nashik road through msrtc bus. It has been observed that cleanliness about fountain hotel were buses taking halt for food. Some photograph attached here specially near drinking area and toilets are not cleaned which is reminded to management of fountain hotel but they misbehaves with passenger and arguing. Near drinking area tap they are cleaning utensil, through used tea glasses and many...

I would like to bring to your notice the harrowing experience we faced during one of our recent pune-mumbai trip. On 11th mar 18 v boarded shivneri bus no e0000005 3cebc64 at 3:32 pm from indira college wakad bus stop. Conductor gave us 2 tickets (03 n 04). V got into d bus. It was hardly dht v hd settled dht d next stop arrived n a passenger boarded d bus. He came to me n asked me to vacate d seat as he had already booked it. V first thought...

वसई - रत्नागिरी ही एसटी बस पूर्वी नागोठणे एसटी स्टँड मध्ये यायची आता ही बस नागोठणे हायवे फाटा येथून जाते तर ही एसटी बस पुन्हा नागोठणे एसटी स्टँड मध्ये यावी. रायगड विभागाच्या...