Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

My bus was having some problem so the driver held my ticket to s. V. Patil. After boarding the bus in midway she told me that it was not right ticket and told me to get out of the bus. But before boarding i shown her my ticket and she allowed me to board the bus. I request you to take strict action against her as i was traveling alone it was worst experience of my life.
Bus no. Mh14bt0727t
Conductor no. 33539
Conductor name. S. V. Patil.

From 5-6 months mh.12. Ef.6820 buses arrive at 7:15 pm. Pimpri lauki fits, but if the distance is 5 to 10 kilometers, the bus stops or the lights stop and the gear does not fall. This happens at least 2 times in a week.
The bus passes through a lot of staff, as well as school children and girls and citizens. Some days the passengers have to suffer a lot and then wait for an hour-long bus that comes in the bus.
Currently the cases of theft and robbery have increased so much that it is expected that proper action should be taken to prevent the bus from happening in the future
But i hope you will take this action

I had booked a ticket from thane to pune (Tm[protected]) for 8th june which was cancelled due to operator strike. Pnr[protected]/367607/[protected]. I had done online payment and am continuously following up with the red bus but they are not paying the money and saying that confirmation is pending from msrtc and also saying that i might not get online refund but may get it in cash. Since i have paid through online i am not supposed to receive cash for it.

I was having reservation from pushpapark, malad to satara of shivshahi bus which starts at 23:00 hrs from borivali Nancy colony bus stand.
I reached the stop pushpa park
@ 22:44 hrs and was waiting for my bus.
Around 23:20 i saw the said bus, it was in the rightmost lane and it was in speed; i waved at it, the bus the driver noticed me and started taking bus to left slowly, i thought he will stop atleast at kurar village (the immideate next stop) stop but he didn't. After few minutes the bus conductor called me and asked me to come at Gondavali-Andheri stop.
I got the bus but I had to pay 90 Rs extra for the auto to travel from pushpa park to Gondavali stop.
Then when I reached i asked driver that why didn't he stopped, he started misbehaving and giving false reasons for his mistake.
I have attached my ticket alongwith for reference.
And hope that the authority will take concerne of this matter.

Dear sir,

This mahesh i was booked four (3 ladies, 1 senior citizen) tickets on 19 jun 18 for pune to borivali scheduled departure 20 june 18 10 am. We reached before half and hour waiting for bus. Till 12.30 pm no bus is on platform. When i asked to controller for 10 am borivali bus he is not sure about bus and misguiding me continuously during 10 am to 12.30 pm. Lastly when i inquired in bus depot they told me driver and bus not available for today.

My question is?
If driver and bus are not confirmed. Why msrtc are taking bookings on websites no coordination between depot and website. Why wasting time people's in booking and cancellation.in the case of cancellation of bus it is the responsibility of the msrtc to adjust the seats to other borivali busses.

I hope you take appropriate actions on my suggestion. I also requested for cancellation of my ticket. Please refund me as soon as possible.

Buses from pune to thane were canceled without prior intimation, and refund to that is still not made. At least have the courtesy to inform the cancelation by sms or via email, customers have to travel all the way to the bus depot and get to know the buses are cancelled and on top of that rude behavior of msrtc employees and why does it take such a long time to make a refund trip no: tnhm0004856, ticket number : 33595770, transaction id :[protected], date of booking : 08.06.2018

The office of msrtc in panvel is not giving student pass to "information technology" student as they are telling that student passes for "informatiom technology" student has been close and we have to pay the regular charges. I have the humble request that you should solve this problem as soon has possible please.
I hope sir/ madam that you will solve my problem as soon as possible.

In Ratnagiri ST Stand following are issues
1) While issuing student CIty Bus Pass the window is not opened at 8.00a.m. but closed before 4.30 p.m. as well as the working hours which are specified are not followed, The window clerk behaves with parents and students very arogently.
2) The Ratnagiri "Agar Pramukh" is not present in his office in working time. without his signature no one issues the pass, though there is a letter displayed in his cabin regarding the authority given to window clerk. I am also attaching photo of emplty chairs in the office.
3) While asking for complaint register, it is not easily find in the cabin round about waiting of 30 mins then we get complaint register.
4) At Pass window they are issuing 7 to 8 passes to one candidate does it a mass working? then issue a date to school and send your employee in that particular school and issue passes to student which avoid students educational loss which happens at present.
5) form last two three days we observe that there is no disel in Ratnagiri at ST PUMP, so the buses are not running in time.
Now the most important thing that when we call the "Agar Pramukh" he also answers arogently and said to lauch Police Complaint against him.
No reponsible person is present in ST Stand who are capable to anwer the questions.
If there is time to ST Pass window then there no time to employee of ST rather for responsible person of ST has to present and answer to passengers.
St working on "Bahujan Hitay, Bahujan Sukhay", Is this for employee as they are taking salaries without working?

Sir,
Bus - shivshahi is supposed to depart at 6.30 pm from kolhapur bus stand for alibaug.
But, yet not departed (7.14 pm), on asking enquiry counter came to know that bus conductor is not available.
Kindly look into issue.
On 7:10 visited bus stand incharge office, incharge was not present at office. Waited for 10 mins.
Returned to bus, bus conductor arrived at 7:30 pm.
Bus is delayed by 1 hr.
There was no prior information regarding absense of bus conductor, if the information has passed on immediately.
I would have opted for another bus option.
Also, time of 1 hr. Got waste of all other passengers. Bus was parked at departure position on 6:10 pm.

The delay of the departure affects all the future planning & work schedule.
It causes late arrival at destination & result s in less time for sleep. Also duty have to be attended for the next day.

The delay at the departure hampers all the related activities & why many people should suffer due to delay of 1 single person.
It doesn't sound ethical & is non professional.

Ac was stopped in midnight sleeper coach. It's worst experience for me after paying 1365 ₹. Mh 18 bg 1479 shivshai sleeper journey date 17/06/2018 start time 7 pm nagpur. We have asked the driver and conductor 4 to 5 times to start the ac but did not get the desired result.
Pls don't do these things. U will destroy in couple of months.
Also running late taking lots if stops for long time at each station.

Hi

Today on 18 jun morning 5 clock we reach on the satara bus stop
As per the shahar bus station need to open around 5.30 but the depo in charge as well as the all staff was come by 6.10
When we inquire about the bus he said like bus nahi ahet
Is there my issue the bus nahi and all you need to cooperate with the coustmer is way talking was very rudaly who was on depo incharge
Is the main reason the coustmer are not happy due to the bus bussiness going down and another people take care off the bussiness
My bus time was 5.45 (Degoan) but he said the bus nahi ahe atta bus ahe 6.45 it's 1 hours late is very disappoing by to us
We are almost wait for the bus around 2 hours but he was not understand the problem
I hope you can take care of my complient

Respected sir, i am kunal kshirsagar travelling from latur to tuljapur via latur-solapur msrtc no. Is mh14 bt1498.

At ujani driver stop that bus for eating purpose, but actually traveling distance is too small for taking dinner.

But truth behind this halt that driver & conductor provide free lunch with some extra money. So that the way your system is giving worst quality food in maximum prize alongwith wastage of time.

I wait on yavatmal bus stand since 3.30 pm for shivshahi yavatmal to nagpur til 6 pm, but couldn't find any shivshahi bus.. When enquired to conductor (The one who sits in cabin on bus stand for ticket booking) he said"timings are not fix.. When the bus will arrive vll give you tickets". And it is not the first time that this bus got delayed.. Who is responsible for this irresponsible behavior.. If you can raise the rate of travel why not improve the punctuality.. Who keeps watch on above schedule and wht action management will take on such delay.. Is not there importance to our time.. N why people should travel with government transport with such service.. Worst service i would say..

I have done online booking for a 4 pm swargate to mumbai msrtc bus which is delayed by 2 hours but they are not ready to put me on the previous bus where they are booking current customers. So the one who has booked in advance has to wait the most! Staff is unruly and does not listen to so many o[censored]s who are pleading for the past 2 hours. Not even refunding my money so that i can take some other travels. State transport is the worst

I had booked online ticket for nashik pune shivsahi bus on 16 june 2018. My transaction was successful but i haven't received any e ticket as well as any booking details. When asked at ticket counter they replied your booking was not done. I was with my 5 year old daughter and was under trouble. They told me to book again. E ticket is just helpless. We cannot releive on such transaction.

Ticket number: 33567879
Transaction id : nsbi[protected]
Date of journey : 09/06/18

The st strike was taken without any prior notice. Due to which we did book the tickets but could not board the bus. There has to be a way where one gets his/her money back in such situations.

'https://public.msrtcors.com' is the site on which the bookings were done.
There is no complain portal provided on it.
Hence this complain. The details are mentioned above. Please do the needful.

Regards and thanks.

Every weekend i am travelling to nasik throgh shivshahi but the buses are never on time.. If st wants to retain their travellers, respect timing of customers... We always have to wait min 1 hour for the buses, if st is unable to provide service then tell customers upfront. Today also 1.15 pm bus is late by 2 hour (Just now 11.15 am bus has come)... Please don't fool customers

Dear sir,
Complaint relating mr. H v patil conductor of dahanu bus i have experienced with him most of time conductor never return change sutte paise to customer
Example ticket amount is rs.96 and customer give him rs 100 note he never return rs.4 return it's happened frequently and even he speak with customers ruddly
Take matter seriously

Your. Faithfully
P a gangurde
[protected]

I had took a semi luxury bus to mahabaleshwar and kept my pickup point as dadar. Bus never arrived at my pickup point even after 1.5 hrs. When i called up the mumbai central station, they said that the bus has alrrady left. I dont know where the bus dissappeared in between. This is the second time it is happening to me with msrtc and this would be my last time as i have never experienced such a worst service in my entire life. Details of...

As expected, msrtc customer care is also pathetic as their usual services.

It is very difficult to reach out to any of the help lines or bus depot for any of the queries.

I have been trying to reach shivaji nagar bus stand since long time but the proactive workers don't bother to respond. And toll free line is made to make us listen some useless music...

And still they want hike...!!!