Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I am very very very very... Disappointed with the time of the bus. I have booked a online ticket of a shivneri bus from pune to aurangabad on 10/5/18 where bus was supposed to leave at 6:20. I waited for the bus for 2 hours and the bus conductor at the bus stop was saying that bus will come in 15mins. I am so furious, angry at the service of the bus and the timing of the bus. It is very very unprofessional to work like this. Please improve bus timings and try to make sure that bus will come on time at all bus stops mentioned in the online booking service. I’ve faced the worst system until now. Hope you will do something.

My boss was traveled from dadar to pune through shivaneri bus (Bus no : 9586) and his laptop and iphone was stolen in lonavala. We tried to call shivaneri cc but they are not responding.

We already did a policy complaint. Please check cc footage so that you come to know the solutions.

Do the needful because i have very important document in that laptop.

There is one another passenger in the same bus and he face the same issue.

Kindly take a action on urgent basis and revert
Request you to please help for the same

दि. ८/५/२०१८ रोजी मुंबई- आंबोळगड गाडी, वेळ- मुंबई सेंट्रल वरुन रात्री ९.३० ला सुटणारी गाडी मध्यरात्री १२.३० ला कुर्ला- नेहरूनगर बसआगारला आली. मी १ महिना अगोदर दि. ९/४/२०१८ ला माझी आई, वडील आणि चुलती अशी तिघांची ३ तिकीटे अॉनलाइन बुकींग केली होती. त्याची प्रिंटही काढून आईकडे दिली होती. पण काही कारणाने ती प्रिंट तिच्याकडून गहाळ झाली. ती प्रिंट नसल्या कारणाने त्या बसमध्ये असलेल्या कंडक्टरने चेकलिस्टमध्ये नाव व सोबत आधारकार्ड असून देखिल पुन्हा ३ तिकीटांचे पैसे १५२४ रु. घेतले. त्याबाबत मला त्या कंडक्टरची तक्रार करायची आहे. कृपया मला सहकार्य करावे, ही विनंती.

I have booked my ticket on date 26/04/2018 for travel 28/04/2018 from panvel to mahabaleshwar but bus was not departure from origin state i e mumbai central and same date cancelled the ticket by panvel station master but after 10 days past still my refund not credited to my account and on msrtc portal showing voucher number and reference number of refund.

Respected sir,
I am travelling from pandharpur to pune via bus no. Mh-14-bt 3007, dated on[protected] with family, st bus is departed at 10am from pandharpur.
At the time of travelling conductor refused to take 2000₹ note against tickets without giving any proper reason. He also misbehaved with me and my mother. His behavior with me as well as other passengers are very rude. I am hoping that senior will take proper action regarding this issue.
Bus conductor name:
U s jadhav
Agar:
Kurla
Bus no.
Mh 04 bt 3007
Bus from to:
Pandharpur to dadar
Timing:
Timing:
10:00 am

Respected officers

Bus no MH 40 Y 5998

Date 07 may 2018

Bus route from Pune to kopargaon via Ahmednagar

This bus timing is 6:15 pm but this bus leaving the Shivaji Nagar bus stop at 6:50 pm, after that this bus stop at chandan nagar by pass for 30 minuets for passengers titcket because there is no conductor to give tickets to passengers, again bus driver told us that the bus is stoping at hotel for dinner.

This bus is non stop and without conductor bus we use this bus to reduce the travel time

I also attached my bus ticket photo

Yours faithful
Shailesh Hinge
Mo [protected]

We already done reservation for Thane chinchilla bus seat no 13, 14. Ticket number 32931220. We forgot to carry our id proof, conductor told me to pay fare for ticket. We paid it and take ticket. I was show our id proof in mobile but conductor was not agry to accept this. This thing is very ridiculous you taking double fare from us. Your panvel office member also not supported. I want my reservation fare refund.

Im a frequent traveller of mumbai pune with shivneri bus, buses are not maintained well as for as customer is concern. Bus has broke down due to various reasons more often. It has been happened 5 times with me while travelling from mumbai to chinchwad. We travel by this bus cause we have time constraints when you people are going to understand. Just give prior maintenance to the old buses or sell. For the sake of msrtc.

As per above subect reservation no[protected] and 32920861 is booked for 06.05.2018 from govele gaon to borivali nancy colony mubai, but theres in no st available near about 2 hours after time sheduled. After reaching goregaon depo they r simply said catch the another st, this reservation is valid for that st. Passenger had to find himself the seat availabe in another bus which takes lots of time. More than 15-20 reservation had been doen regulary for this bus. Last 15 days the are doing same process of cancelleation of st without any instruction to passenger. Huge trouble facing by passenger after reservation. Please make a note of this and take necessory action againt this.

Date:[protected]
We had bus reservation from satara to mumbai central at 6:00 pm. No bus was available till 8:15. We asked about bus at inquiry office at following given times, and they gave non sense answers to that questions.
6:00pm - bus will be there in 10-15 minutes.

6:15 - (Inquiry officer was not on the place)

6:30 - 2 buses came but they went for maintainence so wait for 15 min more.

7:0 pm - go and ask to g. D. Shinde, he will answer you.

(We went to meet g. D. Shinde at maintainence room)

7:10 - (We asked for g. D. Shinde. They asked about matter. We told them that reservation buses are not available to mumbai from 5:30 pm. They even don't know about this. They don't know that reservation buses are not available.) someone but not g. D. Shinde told that bus will be there in 10 minutes. Bcoz bus has gone for cleaning.

7:30 - (Same place. Maintainence room or something. No one was available. Some people, conductors we're standing outside. They told that g. D. Shinde is in office near to control room. And that to in very rude way.)

7:40 onwards (Office near control room where we met g. D. Shinde). They called some people and ask to arrange buses. (Buses still was not there.) they told that buses went to fill diesel. Wow.. They asked us to stay there for 10 min more. And gave us answers. But that was not at all related.
They told us that buses are at there place. Some people went and come back. Buses was still not there.

8:10 pm: 2 buses came for 5:30 pm and 6:00 pm reservation people.

Please tell us, who will take care of girls security who are travelling and will reach late.
Kids of 5-6 months was also there. Who will take responsibility of them?
Everyone there from buses department was just giving reasons and that was too non sense.

This is in regards to a problem i faced while traveling from nasik to borivali from a bus of msrtc (Shivshahi), the conductor of the bus was forcing me to sit in the cabin seat which got alloted to me while doing an online reservation (Seat num.44). And inspite of being told by the driver and other msrtc employee that i should be sitting inside and conductor should be sitting with driver but he still argued stating that the conductor wil sit inside the bus and me being a lady passenger had to sit out with the driver. Although there is no where inside the bus mentioned that a seat has been reserved for the conductor he abused me and misbehaved with me saying that where will i sit if i will allow you to sit on this seat which is supposed to be passengers seat that i had reserved it online. I don't know his name however i have bus details and his batch number.
Bus number: mh 09 em 2569
Bus conductor's batch number: 31219
Date: 6/5/2018
Time: 4.30 pm.

I have booked the msrtc ticket but because of error the transaction of rs 692 fails they promise to retain money to accounts within 4 days but its now 10 days and uptill now money has not been refunded so plzz take my complaint and resolve it plzzz... Msrtc... This happens many times with me and uf we call the customer care of msrtc they dosent respond well

I have book a ticket from msrtc app. Ticket is from nashik phata to shirdi of vallabhnagar to indore bus (Indore depot).
I reach to shop at 5.45 since waiting of 90 min on stop bus has not arrived. I enquired about this to vallabhnagar depot incharge, they topd me the driver and bus are come here to rest only, we don't have details about this.
My question is if they dont have details about this bus then why should they wrote the vallabha nagar to indore bus on website.
I want my money refund.

I have booked a ticket of shivshahi bus no 1277 to nashik from shivajinagar. The public services provide in bus are to the best but the charging facility provided are not working at seat no 27, 28 and 25, 26 too which are creating issue to me. Cause the reason behind traveling in shivshahi is the comfort and the facilities provided by you..
Please take corrective action immediately and revert back to me

Swapnil gunde
[protected]

I was about to travel by msrtc booked shivshahi bus on 28th april 2018 at 8.40am from swargate bus stand in pune. I reached at bus stand at 8.00am and was sitting there. At approximately 8.15. I asked on which platform the bus was supposed to arrive. The person at inquiry told me to wait on no.8. I just went for snacks and returned at 8.40am. Again i asked the person when the bus will arrive. He told me that bus in gone just minutes ago. I again asked by saying detailed travel destination and type of bus service. He again told me that bus is gone.
So basically i thought i missed the bus. I asked him to give any contact number so that i can tell the conductor or driver of my bus to stop for few minutes, or the next stand's number; he refused.in rush, i hired in auto rikshaw for rs.150 and tried to catch the bus i missed by few minutes but nowhere i found the bus. Felt down and caught a private transport bus to drop me in kolhapur. The private bus was in katraj ghat on the way to kolhapur and i got a call from shivshahi bus conductor.
He was saying that the bus came at 8.45am and was waiting for me to come and board bus. So i alighted for that private bus at khed-shivapur toll plaza and waited for my booked bus to come. It came after 40 mins. And i went to my booked destination.
That guy in the inquiry room told me that i missed the bus which hadn't even arrived in the stands. That guys gave a total misleading information and didn't even bothered about trying to help.
So, in this scenario which made me somewhat to panic by missing a not missed bus. And other financial losses too. If he don't know the information then he shouldn't be there.
I have attached screenshot of my booking with this complaint. Please go through it. And ask any information about my complaint on [protected]@gmail.com or [protected]

I am passenger who work in bank, at nashik so me travelling daily Pimpalgaon to nasik but after 8 pm every bus conductor avoid to take passenger who going to Pimpalgaon Baswant mostly Satana bus conductor avoid, even many complaints from passenger still no action was taken on them, many times they use hard language to passenger, ×when will msrtc will take action, many times bus r empty but still they not take passenger then how will msrtc will earn money i[censored] want improve ur service so take action on such issue also I can see even after many complaints that even not reply from u may be need to take this issue to transport minister Mr Diwakar Raute sir ...

Respected sir,

I am sangita kailas bendake. Living in pimpalgaon baswant, tal - niphad, dist - nashik. I was traveling from nashik to pimpalgaon baswant on 3rd may 2018 9:00 pm, i caught the msrtc bus (Bus number - mh 15 t3808) from old cbs nashik. The bus was going from nashik to satana.

I was with my 2 years daughter and conductor asked me to leave the bus by giving the reason there is no stop for bus pimpalgaon baswant. I have two bags and 2 years daughter.

I want to file a complaint against this rude conductor. Please help me. Last option i will have only to go in press and give the news. This is happened earlier too. Satana depo conductor alwasys denied to stop at pimpalgaon baswant.

On 03.05.2018 i have booked shivshahi bus for ahmednagar to nanded by online system. Bus timing from ahmednagar is 11:00 pm but bus is not come till 01:00 pm. While asked to controller he said bus will come 11.00, 11:30, 12:00, 12:30.
We called up to pune control room for enquiry then he said bus is not came from nanded hence bus was cancelled.
Customers are waiting for bus along with his wife, childrens for 2 to 3 hours.
Very bad service i want my refund amount immediately.

I am a season pass holder was late today and after waiting at sinnar bus stop for more than 30 min boarded an asiad
Bus no mg 14bt 4802
Route pune nashik satana
We sometimes board the asiad by paying the difference in fares and requested the conductor for the same he flatly refused stoped the bus and was forcing me to get of the bus i told him that i would purchase the ticket but he refused to listen
He acted as if he was the owner of the bus and was very rude also has no knowledge of a difference ticket
Request you to kindly take action

My ticket number is 32858563. Seat no. is S-44 of Bus Shiv shahi . Reservation is from BULDHANA TO PUNE. It is a very uncomfortable seat and very risky as well. It is at the left side of driver seat. Not feeling like traveling in ac bus. They shouldn't have sold this seat or should make it safe at least. If driver had to break urgently, i would get injured. I can fall on stairs from the seat.
So i want the refund of my money.