Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear sir,
Myself d. T. Bhandari. Age - 60 yrs. Purchased a ticket for traveling from nasik to dhule on date 16/05/18 at 16:45 hours with bypass route booking. But extra wheel was kept on the seat allotted to me. I have told to driver about this and ask to remove that wheel and allot me my seat. But driver and booking clark didn't co operate with this situation and given silly answer that go anywhere, we are not responsible for this....

Dear sir,
We arrived on ratnagiri deto, at 8.00 o clok for 9.30 st rantnagi mumbai 7.30 ratnagiri mumbai st is arrived on 11 o clock (2 hrs late), we request to mr. Bhambre told that we geting online tickt for 9.30 st so they can not arrange our seat in previous st seats available but mr bhamre can not arrange our seats

Shall we not got online ticket?

Still 9.30 st not available in ratnagiri depobr...

Hi team we booked 7 am kalyan to swargate shivshahi bus on dated 20tb may but bus havnt come on time nor does crew knows anything about bus arrival. What kind of service is being given to consumer. We expect on time delivery what the # is wrong with bunch of individuals they don't care about people's timing so india will never be developed country....

Today while travelling from satara st depo to phaltan. The st no. Mh 14 bt 3821... Late by 15 minuts. The actual departure time of the bus was as per schedule its 9.30..
But the bus was not leave till 9.45...
Then all passangers left the bus. Saying that the bus was punctured. And this was the last bus to phaltan as per ahedule... At 9.50. The conductor comes and says that the bus was cancelled due to tyre puncture.
...

Hi,

I have not received the mail or message of transaction fail of the ticket which have booked today in the afternoon and also i have not received the print page of ticket confirmation, can you please send the mail of transaction fail. Please check the following details

Mail id: [protected]@gmail.com
Mobile no. : [protected]
Swargate to borivali
Bus timing: 23:55pm

Regardsbr...

दि.१९-५-२०१८
रोजी वेळ सकाळी ६ वाजता सुटणारी दापोली बोरिवली (शिवशाही)हि बस सकाळी 8.१७ पर्यंत सुटलेली नाही आपल्या या अश्या नियोजना मुळे मला मानासिक, आर्थिक, शारीरिक, त्रास...

Dear sir / madam,

Please increase the bus frequency from panvel bus stand to mahalaxmi nagar, nere as the buses are at an interval of 1 hour or more than that.

Also start one last bus at 12.00 pm at night because there is no other transportation means after 9.45 pm last bus is gone.

Kindly take a prompt action on the same.

Best regards,
Digvijay gaikwad
+91 [protected]...

I travelled in your bus on[protected]. From pune shivaji nagar bus stand to bhim shankar. I have done advance reservation for this travel well in advance with trip no pnes0112936 and ticket no 32238120. Sheduled departure of this bus is 09.30am but your bus left around 10.05 am that to not scheduled 09.30bus but another bus. For this reason my entire trip got upset. And in return i booked return journey for 03.45pm bus and your officials...

बसेस कधीही वेळापत्रकानुसार निघत नाही, इथले कर्मचारी प्रवासांशी अतीशय वाईट वागतात..
कोणती बस कधी पण निघते .. कधीही येते..

गावात जाणार्या बस तर वेळेवर कधीच जात नाही.br...

Dear i have request to your shivshai bus
Please stop the bus in pangari bus stop in latur pune road i have request to give a ticket to yedshi but he say's our shivshai bus is only yedshi and barshi bus not available pangri bus stop why tell me the resion regarding this .call urgently
-[protected]

Chairman
Radheshwari nagar pune...

I was travelling from pune to mumbai. Went to the tkt counter and asked for tkt for cbd belapur.. I got the ticket of dadar... When i asked the reason she said that the bus is going to dadar and hence you need to pay the amount till dadar and charged me rs 456... Request you to confirm that if i want to cbd belapur why should i pay the fare up to dadar...

तुमच्या साधारण बसेस 7 तासात लातूर वरुन पुणे पोहचतात मग शिवशाही ला पोहचायला 8ते8:30 तास का लागत आहेत मी कंडक्टर ला विचारले तर काहितरी कारण सांगतो की A/C बस आहे मणून गाडी जास्त वेगाने...

We had done booking for 3 family members for swargate to kalyan shivshahi bus on 11th may. Boarding point was wakad and boarding time was 18.50.
We waited at bus stop till 21.00, more than 2 hours for same bus but that bus did not turn up. We asked conductor who was there at bus stop he communicated us that normal st bus has left swargate at 20.15... And shivshahi will not come now.
There was no prior communication from msrtc...

I came to Maharashtra bhusaval railway station last Sunday 13may2018 morning so I want to refresh so I go to toilet at railway station I read rate board on outside it shows 5rs for toilet use I go to inside their is a person who collecting money he told me 10 RS for toilet use very curruption and next day I want to return at home Surat Gujarat so I decided to come with st bus so I came bus stand and encounter again bad experience Toilet management...

Msrtc is in desperate need of improvement in bus schedule of every bus, overtaking of buses by wrong side and inclining down to service road which causes major accidents. Also it needs to improve the services and language with behaviour of the enquiry booth employees as they are talking very very rudely and with non ignorable slang languages.
This may be a major reason that msrtc going in a loss and private business catch to boost...

The worst road transport service ever. I booked a ticket from pune to thane in shivneri bus and i have been waiting for more than an hour for my bus to come to its stop. It's already 1 hour 15 min late and still we have no status of the bus... The fare of the bus is already high so the least a customer expects is that he gets to his destination on time but these bus services have always disappointed me but this time it was the limit. They...

I booked shivashahi ticket from malkapur to pune, and ticket payment was done but no ticket generated. Trying to contact msrtc to resolve this issue, but no proper communication link between msrtc and customer. Nobody is responding to customer queries. All support numbers provided seems to be fake. No seat allocated but money deducted from my bank account....

I was trying to cancel night express ticket which was booked at around 12 noon on 10/05/18 and departure of bus was at 9.00 pm.. But it wasn't getting cancelled.. As action column was showing can not cancel in the site.. So i have called customer care.. They said go and meet bus depot and as i went there.. They said we can not do that.. Date of journey was on 10/05/2018.. I couldn't do anything and lost my money.. What kind service is that??...

Bus services between dhule to surat highway are not allowing passengers of vyara and songhad.
I complained this to depot manager... He replied that you neglect the conductor and just seat inside the bus he will definitely drop you at vyara /songhad...
Plz review this issue and allow vyara and songhad passangers to board the bus service running between dhule surat highway....

Respected sir,
Bus timing given as 5 pm but each shivshahi bus to pune from yavatmal start at 6 pm very casual approach of drivers and conductors towords timing no punctuality at all,

Because of this casual approach travel time is 17-18 hrs

Bus never reaches to stop on time in pune

Very rude behavior and they are providing suggestions like not to be travel with shivshahi bus servicesbr...