Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1630
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13
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (342)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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MSRTC — Refund

 Abhi.RW
Hello,

Sir,


September 23, 2012 22:00 I travelled from Karad to Maitri Park - Mumbai by Ordinary Bus
instead of Semi Luxury.
I did not get any refund from bus conductor.
Due to some resons I was not able to carry printout of reseerved ticket and
even after requesting many times bus conductor Mr K T Kalaskar forced me
to buy a new ticket of Rs 309 though I have shown him Mobile SMS and
ID proof. Even Mr. P S Tonde from Satara depo- in charge was not also
helpful.
Having no choice of...
Complaint comments  Read comments [3]Complaint category Public Transportation

MSRTC Bus Service — MSRTC Bus not stopped at authorized bus stop

 SHAILESH SHENDE
With great regret undersigned wish to bring following incident and expect action at your end.

Myself, SHAILESH SHENDE Ticket Number[protected], Transaction ID- MHCC[protected], Seat No.- 30 and my colleague Mr. LOKESH PRASAD SOTI Ticket Number[protected], Transaction ID- MHCC[protected], Seat No.- 28 had booked MSRTC E-Reservation Ticket online for journey from NASIK CBS to SHIVAJI NAGAR PUNE on 23-09-12 at 22-30 Hrs.

Due to traffic jam, it was not possible for undersigned to reach NASIK CBS on time, hence informed my colleage Mr Lokesh Prasad Soti who was at NASIK CBS...
Complaint comments  Read comments [1]Complaint category Other

MSRTC — Bad frequency of ST buses on Panvel-Thane route

 kishors5
I would like to submit my complaint about the bad frequency of ST buses on the Panvel-Thane route in the morning and the evening timings when the people leave for office and coming back from office.
The frequency is simply pathetic in the interval of 8-9:30 AM in the morning and 6-8 PM in the evening. This is the time when most of the people go to office and come back from office where there are very less buses and a lot of crowd. It becomes very hectic for us to reach the destination and that too on time. Sometimes even if the buses come on time, the driver wont stop the bus and just drive...
Complaint comments  Read comments Complaint category Public Transportation

NMMT / MSRTC — Bus Service required in Khanda Colony

 Payal Rane
Sir/Madam
In the next 3 years this place will have an internatonal airport- Navi Mumbai International Airport.
However, there is no public transport in the form of buses from MSRTC/NMMT to ply from Khandeshwar Station to Khanda Colony/New Panvel East and people have to rely on autorickshaws who charge exorbitantly and do not ply at all times of the day/night

There is an urgent need for a bus to ply from New Panvel East/Khanda Colony to Khandeshwar Station so that people have some means of affordable transport. The frequency should preferable match with the train arrival...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — extra charge for making bus pass

 p0253
sir, i had made the service pass for one month it costs rs 720 but the person sitting over there has taken 80rupees more saying that fare has increased but again after few days when my friend got made the pass he paid only rs 720 (the actual amount ) because some other person was on duty.when we went again to ask for refund of extra money he refused.kindly see to the matter.
bhagur bus stand
nashik...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — abrupt and misbehaviour of driver

 Hemant Bedse
I travelled in MSRTC Bus no.: MH:20 BL 1429 DATED ON 08/09/2012 of route SURAT TO ARONDAL in jalgaon district the bus too itself was from
Arondal bus depot.The left from surat at 3.30 pm on saturday
The driver of the bus stopped the bus in the middle of the way from surat to arondal after he left from BARDOLI CITY near about 5 km and went to some place for some shopping purpose of his own.and let the bus along with all the passengers and conductor left in it
Driver did not return for an hour or so..and whn he returned he answered with bad words and bad behaviour...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — Increase the frequency of Non-Stop Buses for Pune-Satara-Pune

 lots2u
I always travel 4-5 times from Pune (Swargate) to Satara vice-versa from S.T. (Maharashtra State Transport Corporation) in every month. There is a huge demand from every passenger, to increase the frequency of Non-Stop S.T. buses from Pune-Satara-Pune. Every time there is a big queue for buying tickets.(As many adults/children can not able to buy tickets online) There is always 50 minutes difference between 2 buses. So there is demand from every passenger that should have at least 2 buses at a time. And to decrease the time difference between 2 buses to at least 5 minutes. Please do the needful...
Complaint comments  Read comments [2]Complaint category Public Transportation

MSRTC — Bus did not halt at bus stop

 snehatarey
Msrtc Shivneri bus starts at 5.30 pm from Borivali for Swargate, Pune. I was supposed to board the bus from Goregaon east Police station @ around 6pm (boarding time).I was waiting for the bus at Goregaon east police station stop since 5.30pm.

The bus came around 6.20pm and did not halt at the stop (msrtc sign board) inspite of me waving my hands to halt the Bus.I had booked the tickets in advance then to the bus failed to halt.Shivneri offers a really pathetic service when it comes to hospitability and most of the conductors on the bus carry a lot of arrogance.It appears as though...
Complaint comments  Read comments Complaint category Travel & Vacations

MSRTC — Wrong bus type information on MSRTC online service and charging extra.

 pklade
Dear Sir,
Following are my online ticket details and Trip Information
Trip Number : S6682 Approx. Boarding Time : 13:43 Hrs.
Ticket Number : 10155148 Transaction Id : MICI[protected]
Service Start Place : MUMBAI CENTRAL Service End Place : KARAD
Passenger Boarding Point : KURLA NEHRU NAGAR Passenger Alighting Point : KARAD
Date of Journey : 17/08/12 Departure time from Starting Place : 13:15 Hrs.
Bus Service Type : SEMI LUXURY No. of Seats : 1
Total Chargeable Amount : ...
Complaint comments  Read comments Complaint category Unauthorized charges

MSRTC — get extra charges

 vyapari_s
I was travelling with my family from wai to swarget[Pune] with advance reservation of MSRTC bus dt. 20.aug.2012 timing of the Bus @ 5pm from wai. The bu
not at it's schudle time @5pm.one bus arrived @5:30 pm,i made an enquiry to The controller and the conductor of said vehicle name of conductor is Mr.sadaphulaNo.6077 by showing my ticket I
it 5pm bus (BUS No MH[protected] he said and also the controler said yes and
aid get in quickly,so i get in to the bus. After some time the conductor check my ticket & said you have to pay extra Rs.50/-and said paid this or get out...
Complaint comments  Read comments Complaint category Government Organizations

MSRTC Degloor Depot Nanded Division — No express buses (except Degloor-Aurangabad early in the morning) are playing from Degloor to the district headquarter Nanded.

 Abdul Haleem Abdul Mannan
There are no express buses except Degloor-Aurangabad early in the morning are plying from Degloor to the district headquarter Nanded. I don't understand the exact reason behind it why the DM of Degloor MSRTC depot took such a silly decision. On the contrary, there are so many super express buses of Mukhed & Biloli depots run to the same destination. Under the name of "Jaadaa gaadi" Asiad Nim Aaraam buses with heavy fare are plying from Nanded to Degloor with three stoppages. These jada gadis belong to Nanded Depot. oOn the same route with same destinations express bus are plying...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — Harrasement by ST Conductor Pune-Mahabaleshwar date 26.05.12

 pakhare avinash
On 26.05.2012, I was going to Mahabaleshwar with my wife and two daughter. The Pune Station to Mahabaleshwar Asiad bus came at Swargate S T Stand at 7.20 hours which would depart at 7.30 hours (Asiad Bus Number MH 12 EF 6703 Conductor Name P S Paushe {written on Ticket}). The conductor was very rude and misbehaving with public. As soon as bus came at swargate St Stand, he stand at the door of bus and saying that nobody will enter in bus as there is reservation. He was pulling the crowd out of the bus by abusing to the public. He was beating me and also beat me by his leg and tell that i will not...
Complaint comments  Read comments [1]Complaint category Other

MSRTC — Non Cooperation at Night Travel

 anand68
एस.टी. प्रवाशांच्या सेवेसाठी की प्रवाशांना लुटण्यासाठी......
प्रवाशांच्या सेवेसाठी असं ब्रीदवाक्य अभिमानानं मिरवणारी एस. टी. आता खरंच प्रवाश्यांच्या सेवेसाठी आहे का हा प्रश्न पडावा असा किस्सा परवा मी अनुभवला. मी 27 मे रोजी सोलापूरहून...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — no bus service for commuters from panvel to khopoli

 dr.juned.shaikh
Dear Sir, I am a regular commuter from Khopoli working in Nerul, New Mumbai. My work finishes at 9pm. Their are now bus service from panvel to khopoli as all the State transport buses plying between Panvel to Pune say that they go by expressway. And when we ask the bus conductors, we get a very rude and harsh reply. Even the persons sitting at Panvel bus stand do not listen to us. And one more thing observed is that the Buses which are going through Khopoli also dont take the passengers by saying a lie that they are going by Express highway. Sir it seems that the express highway has become a curse...
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — Stopping at Dhabas during Duty

 Vishal Pansare
Dear Sir / Madam,

Its been two moths that I am travelling in S.T Bus. Every time I have observed that Drivers stop on local Dhabas (Hotels) for about 25 to 30 min. I have never seen or heard any rule about this. We choose S.T. (MSRTC) Services because it is reliable. But now it not like that. Every time we have to waste our 30 min. Is it like every government firm has to be corrupt? Because of this we choose other transport and they cram people like animals. I dont know what traffic police is doing? If everything is going to be this way, then how the common people should survive?
Complaint comments  Read comments Complaint category Government Organizations

MSRTC — DELAY BUS TIMING

 MOHAMMEDMOHSIN
I had booked ticket for Pune to Mumbai journey dt 07/05/2012 time 06;45 am in morning it was around 7 then to bus with time 6;15 bus was not departed more over the main officer asking the people to sit in one bus the another official telling the passenger to board another bus.the bus timing which had scheduled timing of 6;45 departed at 7;20 causing delay to passenger which had to report to office as it was monday most of them were offce going....
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — Bus didn't stop at the boarding point for the passengers with booking

 apparna88
I had booked 2 tickets from Wakad, Pune to Panvel and Vashi on 27th April 2012 in 8:00 p.m. Mumbai Central from Swargate. The bus driver and conductor did not stop the bus at the boarding point. I want refund for both the tickets. An action should be taken against such irresponsible bus driver and conductor. My ticket nos are 8808172 and 8808679. Hope you would help me....
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — No bus facility provided to common people in vasai

 larryson89
Subject : No bus facility provided to common people in vasai
Dear Sir
I am a local resident of papdy , vasai West ,(Mumbai) ,Dist : thane 401201. I and almost all people travel from vasai to Mumbai for job I have been traveling for last 10 years . we have to take a auto from papdy to naigaon station everyday as there is no public transportation facility at all in this area .as we leave to work In the morning and come home late at night there r no auto available in this area to go to our house. As the rate of hire a auto is sky high here.
The common man can not afford this...
Complaint comments  Read comments [2]Complaint category Public Transportation

MSRTC — Wrong information on Ticket booking

 dnyaneshwar83
I was booked ticked in MSRTC.COM for Vashi Depot to Rajgurunagar. That bus is started fron Andheri Versova, As per the information given by depot supervisor that bus is available from vashi vashi depot not from vashi highway, that same information is given in ticket but that bus is gone without reaching vashi depot. When i was discussed with depot supervisor about that wrong information, all staff are talked with very rude behavior. My ticket no is 8622592...
Complaint comments  Read comments [1]Complaint category Public Transportation

MSRTC — deny to enter in the bus

 malpathak vijay
WE ARE TRAVELLING FROM AURANGABAD TO NIGDI PUNE. IN WSRTC BUS NO MH-07-7486 ON[protected].
THIS BUS STARTED FROM AURANGABAD 11.15 AM.
WHEN BUS ENTER IN TARAPUR BUS STAND THE CONDUCTOR TOLD EVERY BODY TO GET DOWN THIS BUS IS FAIL BECAUSE OF BELT .
WHEN HE ENQUIRE IN DEPOT THE BELT IS NOT AVAILABLE ,HE SAID HE HAS TO PURCHASE OUT SIDE AND IT WILL TAKE MINIMUM 2 HOURS.BUT ALL TRAVELLERS I WILL ADJEST IN OTHER BUS ,
I AM TAKEN ATICKET UPTO NIGDI,SO MANY OTHER TRAVELLERS ALSO THERE .
IN BETWEEN ONE BUS HAS CAME THERE OF PEN AGAR (MH BT-2048.)
CODUCTOR TOLD...
Complaint comments  Read comments [1]Complaint category Public Transportation

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