Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Respected sir,
Under sangli division bus no. Mh_14 bt 3553 this kavathe mahankal to nashik bus time is 8.00 am today but he goes to 8.45 am
I say to depo manager about bus time but he tell driver _conducter not coming hence the answer is not satisfaction so please take action.
And also bus is so damaged we are not hearing cause bus sound is too much
Thank you...

I am picking bus from Shivajinagar pune for journey to Ahmednagar by bus pune to mehkar bus no.MH KR 5110.Before sitting in bus i was tell to driver to drop kedgaon stop then he was asking me that it will cost 50 rs extra to drop kedgaon stop.at the time when bus at kedgaon stop at 11.30 pm in night the bus was not dropped me at kedgaon only because of i say no to extra money to driver.
In bus there is ladies conductor who is also not handle this .
Plz take action.

Hi,

I was travelling on 25th may at 10:30 am ist, i booked online ticket and when i reached chinchwad st bus stop, i asked to bus arrival time, he told me that bus will come at 12 pm ist, i told him bus timing is 11:35, so will it be possible to adjust my ticket request 1 hour earlier (Around 11) i will pay the difference/penalties, he said ok, i will do it let bus needs to come in stop. But when bus shivneri bus reached in chinchwad railway bus stop for mumbai, i was in queue and waiting for my turn, when my turn came he was trying to throw my online ticket booking print paper, talking very ruddy. I was talking with very passions, because i was talking with 52 years old government employee. But that employee does not have manners, how to talk with passenger.

I am requesting with officers/msrtc pune commissioners that this is case is not related to money or other process, this is just the case of behavior, which you can pass the warning to such 50 years old senior employee. Sir behavior is the base of all the department and specially for msrts employee, where passenger feedback can matter.

I travelled many time in msrtc bus, this chinchwad railway st bus stop boarding male conductor is abnormal and not good for msrtc department.

Please take immediate action with warning on this.

May 26th 10 am shivneri from thane to pune, following are booking details (For ref)

Ac was not working.. It is middle of summer, you charge 450 rs and give customers horrible experience
Driver says he cant do anything about it

Have attached photo pl zoom and see

Tk. No.33384945;avadhut diwa;thane vandan-swargate, pu;26/05/18;ac;10:00;thane vand-balewadiat10:00;id-;f:1+h:0+c:0=t:1;s:7;rs456+conchg

Respected sir,

We all passengers want to bring your notice about the incident dated 25 may 2018 at 23 hours.
The in charge of the bus driver name: mane and conductor name: hanchate.
They have took the bus charge without observing the fule in the bus.
In the widway, hipargaon, karnataka pin code 585329.
Bus has stopped due l of fuel. Moreover the in charge of the bus did not carried the tow material with the bus. Because of which all the passengers including sr. Citizen, women and childrens and did faced the mental agony. By putting all of them on the side of the road at midnight.
The conductor and driver behaved roundly and asked the passengers to go on their own.
They could not arrange another vehicle and vehemently responding the lady passengers.

Hence, it is kindly requested that an appropriate action may kindly be taken against the in charge driver and conductor as such the passengers may not suffer in future and simultaneously all the passengers be compensated with total fare charged to them.

For this act of kindness passengers will remain grateful, if instant action taken against them.

Your faithfully all the passengers.

Enclosure:
1. Msrtc passengers list dated 25 may 2018 in shiv shahi bus no mh 06. Bw.0648
2. Video and images of standard bus.

This is about shivneri bus going to aurangabad. I am a regular traveller and and user of msrtc services. On all the fridays it is seen that whichever shivneri i book it is always late my 1 hour at least.
The msrtc should respect the travellers time as well. There are women travellers who book a ticker of early time so that we reach on time. Whereas the shivneri is always late.

I took the ticket for shahapur whereas i was asked toh get down at bypass as the bus was not going to shahapur bus stand. So i asked to drop me 2 mins further maximum 0.5 kms further it was. And i ask them for because it 12:30 at night as i ws not going to get auto. But instead the conductor a. B. Kambal and driver ask me toh get down aur take the ticket for further stop to go ahead, in a rude manner...

I was traveling from mumbai to satara. We sat in the 23:30 bus. We were asked to get down since the bus was not working. Fine with it. Then we reach lower parel and are asked to get down again with the luggage. Finally we heard that the bus was again faulty and from the hirkani bus we we're straight away asked to sit in a red bus. Also no extra charge was refunded. One can imagine how it feels to go through such a scenario when you have 30 kg luggages with yourself.
I know this complaint would not change anything but i believe at least you might feel the guilt for the joke you have been making of people's convince.

My brother is 23 years old. He is engaged with a family related girl(23) as a friend from 3 Years. They came closer and they engage together and they done sex with consent each other. Today the girl Bullying to go police station for complain on my brother for Marriage. They was cleared on them points i.e. only relationship not marriage. Now she is change. My brother is a BBA student, his education is not complete. please stop the girl and help my brother he is so depressed & that affect on his educattion.

MY BROTHER - Amol Pandhari Kale, Mo. [protected]
add- Village Sheldara, Po. Chera, Ta. Jalkot, Dist. Latur-413514.
GIRLS NAME - Sanjivani Shivaji Madale- mo. [protected]
Add- Nalgir, Ta. Udgir, dist. Latur Maharashtra.

On 21st may that is the day before yesterday, i got on a bus from islampur (Sangli) to pune and requested the conductor to let me get down at wakad. The conductor confidently guided me to get down at a place called wadgaon which is about 10 km before wakad. The conductor should be asked to be more careful in asking the passengers while guiding them getting down. Had i known his cell number i would have advised him for the same. I got late in reaching my destination by more than an hour. Avadhesh, mumbai. Cell no. [protected] email: v. [protected]@gmail.com

Batach number 30124, mr raut vehicle no mh-40-n-9260 depo koregaon location will be pusegaon we will written one complaint againt driver we will not getting any feed back from any msrctc department. Who will give me reply for any action taken by company. Driver such a behave a like rudely and not behaving proper with ladies. I have a complaint copy we have a reply through call :contact [protected] if anybody not giving me proper result i will complaint with consumer corm.

Dear team,

Dally travelling from thane (W) to borivali (E) via st.

Extremely poor manegment by unit controler n rude behavior by bus conductor.

Almost 2 hours waited for direct borivali (Shiv shahi) n finally got into non ac direct borivali bus.

Conductor stated long route bus will not stop at gokul anand from where nancy colony is near. But during the travel bus stoped at khopat, manpada as well as kashi mera.

Want a solution on this issue

I had do reservation for 20th may for junnar mumbai st which has departure time as 1.30 pm daily from junnar st stand. As per my understanding st should departure on time and before they leaving from actual stop, they should confirmed all reserved passenger are in bus and if not, then they can call and wait for them. I had reached 1.25 pm on junnar bus stand on 20th may. But when i get inquired in inquiry box, i got to know that bus has been departure from junnar stand. As i have been booked my ticket online, i have provided all my details as mobile no too. I didn't get any call from conductor before they departure bus from stand. We need to follow around till 8km to catch the bus. Once i caught bus somehow near pangari phata and asked conductor how they departure before 5 min of actual time, the answer got them was very funny. Conductor said driver had started bus without informing him and conductor was blank for situation.
But my questions are:-
1. Are you really agreed on statement of conductor?
2. If yes, then train your employee well with their roles and responsibility?
3. They will really need communication skills and personality development classed for handing such kind of situation

On 21st may 2018 when i was traveling through pune kurundwad bus it got punctured in islampur stand. The conductor has somehow arranged me travel in another sangli bus. But the new bus conductor of bus islmapur sangli was completely non cooperative. Initially he told take your luggage and go to original bus. When i have taken out luggage the original bus didn't stop and went directly to work shop. So again i came back to this islmpur sangli bus no mh 14 bt 3301. The conductor of this bus was completely rude and asked me why you are carrying so much luggage in st. I was having one luggage trolley bag and one small cabin trolley bag.in one hour journey he asked me to change my seat number of times and change the position of luggage from here to there. This was completely inappropriate behavior with passengers in today's scenario where st is facing lot of losses due to competition with other private buses. Please let me why should i travel with st in future and recommend any one to do so if st doesn't have any respect to their passengers? My contact number is [protected] if you wish to talk to me

मी 20 तारखेला शिवशाही बस मध्ये सिंगल सीट बुक केले असता सीट अव्हेलेबल चार्ट मध्ये 25 नं सीट मला सेण्टरला शो करत होते म्हणून मी रात्री 12.45 सीट बुक केले प्रत्यक्षात मी प्रवासाला...

For online booking left side column shows the time of bus i saw it and booked my tickets of vita nasik bus for 7.30 am but the said bus reached satara at 9.30 am. Generally we public will see left side time only because already destination is mentioned before search of the bus so obviously will not see right side column where other matter is written.
I would like to make necessary changes in online booking system and repay my amount.

We are traveling in boriviali bus. Bus departed from revdnada at morning around 8.30am and reached roha at 10.00 am. Destination of business is boriviali
It got panctured at vadkhal around 11.30 am, and your employees took 3.30 hrs to repair a simple pancture.

Is this kind of service your providing to people. Please provide justification.

Thanks and regards
Dipesh kadam
Ph. [protected]

Dear sir,
Myself d. T. Bhandari. Age - 60 yrs. Purchased a ticket for traveling from nasik to dhule on date 16/05/18 at 16:45 hours with bypass route booking. But extra wheel was kept on the seat allotted to me. I have told to driver about this and ask to remove that wheel and allot me my seat. But driver and booking clark didn't co operate with this situation and given silly answer that go anywhere, we are not responsible for this. And wasted my time and disturb my schedule. And after one hour adusted in regular bus via malegaon, not given bypass bus seat.
So what to do with misbehaving staff of s t maharashtra
Please do the needful and take necessary action.

Dear sir,
We arrived on ratnagiri deto, at 8.00 o clok for 9.30 st rantnagi mumbai 7.30 ratnagiri mumbai st is arrived on 11 o clock (2 hrs late), we request to mr. Bhambre told that we geting online tickt for 9.30 st so they can not arrange our seat in previous st seats available but mr bhamre can not arrange our seats

Shall we not got online ticket?

Still 9.30 st not available in ratnagiri depo

We are troble from theses service

Regards

Santosh lanjekar
[protected]

Hi team we booked 7 am kalyan to swargate shivshahi bus on dated 20tb may but bus havnt come on time nor does crew knows anything about bus arrival. What kind of service is being given to consumer. We expect on time delivery what the # is wrong with bunch of individuals they don't care about people's timing so india will never be developed country.