Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I came to solapur bus stand on 11/05/2018. I came in the office to complain about misbehavior of conductor. I requested senior clark rathod to tell me the procedure. But instead he started to go back and he said that he will not take complaint and then he left the office. As i requested more he started to misbehave me and pushed me out of the office by hands. He talked me in very disrespectful language. It was very humiliating moment for...

Today i am traveling from pune to aurangabad. I was reaches at pune station around 3:10 from this time to 4:30 there was no any shivneri at pune station. 3:00 pm shivneri was pending also 4:00 pm shivneri was pending. Finally i got 4:30pm shivneri for aurangabad. No is 9094. Near shirur above shivneri was failed due to problem of back side tyres after 6:30 hours till the time i am not reach at aurangabad. This is very bad thing & hopeless...

I am very very very very... Disappointed with the time of the bus. I have booked a online ticket of a shivneri bus from pune to aurangabad on 10/5/18 where bus was supposed to leave at 6:20. I waited for the bus for 2 hours and the bus conductor at the bus stop was saying that bus will come in 15mins. I am so furious, angry at the service of the bus and the timing of the bus. It is very very unprofessional to work like this. Please improve...

My boss was traveled from dadar to pune through shivaneri bus (Bus no : 9586) and his laptop and iphone was stolen in lonavala. We tried to call shivaneri cc but they are not responding.

We already did a policy complaint. Please check cc footage so that you come to know the solutions.

Do the needful because i have very important document in that laptop.

There is one another passenger in the same...

दि. ८/५/२०१८ रोजी मुंबई- आंबोळगड गाडी, वेळ- मुंबई सेंट्रल वरुन रात्री ९.३० ला सुटणारी गाडी मध्यरात्री १२.३० ला कुर्ला- नेहरूनगर बसआगारला आली. मी १ महिना अगोदर दि. ९/४/२०१८ ला माझी...

I have booked my ticket on date 26/04/2018 for travel 28/04/2018 from panvel to mahabaleshwar but bus was not departure from origin state i e mumbai central and same date cancelled the ticket by panvel station master but after 10 days past still my refund not credited to my account and on msrtc portal showing voucher number and reference number of refund....

Respected sir,
I am travelling from pandharpur to pune via bus no. Mh-14-bt 3007, dated on[protected] with family, st bus is departed at 10am from pandharpur.
At the time of travelling conductor refused to take 2000₹ note against tickets without giving any proper reason. He also misbehaved with me and my mother. His behavior with me as well as other passengers are very rude. I am hoping that senior will take proper action...

Respected officers

Bus no MH 40 Y 5998

Date 07 may 2018

Bus route from Pune to kopargaon via Ahmednagar

This bus timing is 6:15 pm but this bus leaving the Shivaji Nagar bus stop at 6:50 pm, after that this bus stop at chandan nagar by pass for 30 minuets for passengers titcket because there is no conductor to give tickets to passengers, again bus driver told us that the bus is...

We already done reservation for Thane chinchilla bus seat no 13, 14. Ticket number 32931220. We forgot to carry our id proof, conductor told me to pay fare for ticket. We paid it and take ticket. I was show our id proof in mobile but conductor was not agry to accept this. This thing is very ridiculous you taking double fare from us. Your panvel office member also not supported. I want my reservation fare refund....

Im a frequent traveller of mumbai pune with shivneri bus, buses are not maintained well as for as customer is concern. Bus has broke down due to various reasons more often. It has been happened 5 times with me while travelling from mumbai to chinchwad. We travel by this bus cause we have time constraints when you people are going to understand. Just give prior maintenance to the old buses or sell. For the sake of msrtc....

As per above subect reservation no[protected] and 32920861 is booked for 06.05.2018 from govele gaon to borivali nancy colony mubai, but theres in no st available near about 2 hours after time sheduled. After reaching goregaon depo they r simply said catch the another st, this reservation is valid for that st. Passenger had to find himself the seat availabe in another bus which takes lots of time. More than 15-20 reservation had been doen regulary...

Date:[protected]
We had bus reservation from satara to mumbai central at 6:00 pm. No bus was available till 8:15. We asked about bus at inquiry office at following given times, and they gave non sense answers to that questions.
6:00pm - bus will be there in 10-15 minutes.

6:15 - (Inquiry officer was not on the place)

6:30 - 2 buses came but they went for maintainence so wait for 15 min more.br...

This is in regards to a problem i faced while traveling from nasik to borivali from a bus of msrtc (Shivshahi), the conductor of the bus was forcing me to sit in the cabin seat which got alloted to me while doing an online reservation (Seat num.44). And inspite of being told by the driver and other msrtc employee that i should be sitting inside and conductor should be sitting with driver but he still argued stating that the conductor wil...

I have booked the msrtc ticket but because of error the transaction of rs 692 fails they promise to retain money to accounts within 4 days but its now 10 days and uptill now money has not been refunded so plzz take my complaint and resolve it plzzz... Msrtc... This happens many times with me and uf we call the customer care of msrtc they dosent respond well...

I have book a ticket from msrtc app. Ticket is from nashik phata to shirdi of vallabhnagar to indore bus (Indore depot).
I reach to shop at 5.45 since waiting of 90 min on stop bus has not arrived. I enquired about this to vallabhnagar depot incharge, they topd me the driver and bus are come here to rest only, we don't have details about this.
My question is if they dont have details about this bus then why should they wrote...

I have booked a ticket of shivshahi bus no 1277 to nashik from shivajinagar. The public services provide in bus are to the best but the charging facility provided are not working at seat no 27, 28 and 25, 26 too which are creating issue to me. Cause the reason behind traveling in shivshahi is the comfort and the facilities provided by you..
Please take corrective action immediately and revert back to me

Swapnil gundebr...

I was about to travel by msrtc booked shivshahi bus on 28th april 2018 at 8.40am from swargate bus stand in pune. I reached at bus stand at 8.00am and was sitting there. At approximately 8.15. I asked on which platform the bus was supposed to arrive. The person at inquiry told me to wait on no.8. I just went for snacks and returned at 8.40am. Again i asked the person when the bus will arrive. He told me that bus in gone just minutes ago....

I am passenger who work in bank, at nashik so me travelling daily Pimpalgaon to nasik but after 8 pm every bus conductor avoid to take passenger who going to Pimpalgaon Baswant mostly Satana bus conductor avoid, even many complaints from passenger still no action was taken on them, many times they use hard language to passenger, ×when will msrtc will take action, many times bus r empty but still they not take passenger then how will msrtc...

Respected sir,

I am sangita kailas bendake. Living in pimpalgaon baswant, tal - niphad, dist - nashik. I was traveling from nashik to pimpalgaon baswant on 3rd may 2018 9:00 pm, i caught the msrtc bus (Bus number - mh 15 t3808) from old cbs nashik. The bus was going from nashik to satana.

I was with my 2 years daughter and conductor asked me to leave the bus by giving the reason there is no stop for bus pimpalgaon...

On 03.05.2018 i have booked shivshahi bus for ahmednagar to nanded by online system. Bus timing from ahmednagar is 11:00 pm but bus is not come till 01:00 pm. While asked to controller he said bus will come 11.00, 11:30, 12:00, 12:30.
We called up to pune control room for enquiry then he said bus is not came from nanded hence bus was cancelled.
Customers are waiting for bus along with his wife, childrens for 2 to 3 hours.br...