Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Lately my female friend was travelling from pune to aurangabad via shivneri bus. As she was travelling alone i booked the ladies reserved seat. But when she boarded the bus to her surprise the seat next to her (Which was reserved for ladies ofcourse) was taken by a male passenger. The journey was very uncomfortable for her as sharing adjacent seat to a male passenger and this is the second time this happened with me. Shivneri is kinda premium bus service run by msrtc and one of my trusted one hence this incidence are not accepted from their side.

Today 24th april i am staying in reservation line from 7 pm at 9.30 pm counter closed and switch off outside lights by woking madam even some ladies are in line. Actually timing was upto 10 pm in line. So we are asking why counter closed before 10 pm. He says you go anywhere counter is not opened. So we call iqbal shaikh. Madam also not wanted to speak shaikh sir. How any employee not listening sineor person. Shaikh sir call home 2 times. Finally after 45 minutes he agree give tickets but while giving tickets for every person ticket kept pending for change purposefully and wrong ticket also given for me so that i loss my money, also speaks improper language.
If such type employee who are non cooperative, not listning of senior person, no gives value of customer st will always in loss. No body can travel by st.
Need to change this type employee so that st will become no 1 position.

I have booked 4 tickets from my login id umesh2011 on 23/04/2018 however i have not received advance booking tickets and also not received the amount of refund... I am not sure about whether booking is done or not... The amount of 965.51 is cut from my account but not yet received booked ticket as well as no refund... Satara to vandana thane bus ticket booking. Please reply me about status

Dear sir
I am regular pessenger from sakoli to gadegaon,
Today morning bus no. Is mh40aq6080
Conductor not stop bus on specific bus stop in gadegaon and asking to take new tickit on next stop.

I am taking ticking from sakoli to gadegaon on 8.30 am but bus not stop on stoppage.

We face many times this problem
Hope st depot taken this seriously for customer satisfaction.

Regards
Pessenger

Date 22nd April 2018, I had booking for Shivshai bus from Mahad to Pune - Tamhini way at 6:30 PM.

There was multiple issue as below :

1) Very last moment Mahad depot has change there bus service Shivshai to Semi Luxury.
2) Mahad depot arrange Semi Luxury bus which has 39 seats and Shivshai bus has 43 seats. Mahad depot management don't understand, how they are going to manage 43 seats reservation against 39 seats. Some reservation at Mangaon also impacted because of this that include kid and women
3) This is open harassment for people like me who do online reservation. Mahad depot in charge deny to give refund for online reservation people.
Refund of amount which they charge us for booking shivshai and last moment they ask us to travel on Semi Luxury.
4) Mahad Deopt - Devdhar form A.W.S. has deny all this responsibility and ask Mangaon depot. people to manage there own.
5) We insist Managon Depot, they said they can't help us on this. Not for travel and not for money. passenger need to manage there own to travel whatever they have now.

I have written later from Managon Deopt, which details about this incident.

Mahad Depot is manipulating passenger and harassing them with what passenger has paid for that travel. This is repeated incident with some other traveler as well.

Request you to kindly take strike action.

I am krishna surawar from wagholi. I was registering seat on date 19 april 2018 of shivshahi night express bus for 19 april 2018 and that seats no is 24. But problem is seat is not properly booked and balanced is redundant from my account, it was said if balance is redundant form your account it will be refunded in 3 days. Today is 4th day but i have not got my refunded money, give me response. Refund my money please

Bus no mh40-y 5161
This bus is in very worst condition. Bus has very highly shivering windows, loose upperside head shelf... This create a very high noise while running... It is impossible to seat in this bus... I hv asked to conductor for this... He said... No one caring abt this... And there is no any rule to change a bus or refund a money... If it is not ok to travel. This bus has very poor cleaning...
Please do corrective action for the same.. And bring a rule to change a bus on a same tikit without refund a money.. If it is not in well condition...
Photo and video is not gett8ng uploaded...

I booked ticket from pune to shrirampur. According to reservation, i was scheduled to travel on 21th april 2018 at 2:45 pm. I reached to shivajinagar to travel. After waiting for 2 hours till 4pm bus did not arrive. For 2 hours i was asking why bus did not come, they kept telling me bus is late. At 4:15 booking officer vitekar told me that 2 consecutive buses, bus at 2:45 and 3:45 have been cancelled. They kept telling me that they are not responsible for reservation and there would not be any refund. This is clear case of fraud from msrtc.

Shivshahi bus no mh 09 em 1959 from nagpur to warud time 10 am. Conductor was sitting on passenger seat & not on his seat. I asked for seat he didn't provide me seat. So i had to get down. I was going to katol. Conductor should sit on his sit & not on passenger seat. Because of him i got late for office. To sit on passenger seat is passenger's right.

I travelled from mumbai to aurangabad by shiv shahi bus. The arrival time was 12:30am as per schedul. But the bus arrived at aurangabad railway station at 4:10am. This reuined all my night. And reuined my whole schedule. Not only me all passengers suffered the same. The ride was undesciplined. The driver and conductor stopped the bus at three points. Which wasted 1 hour or more.
Strict action should be taken against this. And i want my money back. As the difference between schedule arrival and actual arrival is 4 hours.

I am travelling from nagpur to amravati on 19/04/2018 at 6.30 pm in shivashahi bus no. Mh 09 es1483, when near aboit 15 seet was book and booking is going on at that time the bus driver come and off the ac and go out and told us it is my bus i[censored] dint want to seat go out, near about half our we are seating without ac, i want to ask is this your customer service orr this bus driver is owner of this bus, please peovide us solution or make sure this not happend again
Thank tou

We (2 passengers) were traveling from kolhapur nasik bus no mh 14 bt 4784
At hotel gurudev before sangamner, while the bus stopped for dinner, we were left behind by conductor even after requesting to wait for 2 minutes since we were about to finish our lunch.
This is total negligence on the part of conductor who acted totally irrisponsibly.
We demand strict action on the driver conductor duo of this bus and also a compensation of rs. 5000 towards the extra expenses required to be borne by us for traveling from this place to nasik by taxi and also for the inconvenience and trouble experienced.
Expecting a quick and positive feedback from your side.
Mrs swati panse

Hello
I am SAVITRI BIRANJE from kandivali east.. i was registered seats on date 17 april 2018 of shivshahi night express bus for 5th may 2018 and that seats no are 15, 16, 17, 18..in that having 3 ladies seats ad 1 of is gents seat but problem is seats are not properly booked and balanced is redundant from my account...
I had already complaints to register office at Nancy Depot before one week ago but still they didn't give me any satisfy reply or any helped about this issue...me and my family is unsatisfied this online failure process
So, now I am kindly request to you...please refund my money in my account as soon as possible

Thank you

I am laxman waghmare, on 18 april 2018 i was travelling from beed to pune. I have with some luggage of two bags of grains each of 25kg. I had given ₹500 note for ticket to controller & the controller given me a ticket with ₹278 of mine& ₹39 of luggage & return me a100₹ note & controller said me that he will give my remained money after a while. But when i asked him about it after some time, controller said me, that you have so much luggage & i can't give you money. But i have already paid for it. I am providing information below.. Please help me...
Bus: from majalgaon (Via. Beed) to pune (Shivajinagar).
Time: 9 a. M. To 4 p. M. On 18 april 2018.
Name of controller: n. B. Pawar.
Mjl05014. 0185999.

I travelled by shivneri (Mh06s9483) from borivli-swargate on 15th april 2018 (Etd 8 :00 hrs). This bus was not cleaned at borivli. On enquiry with bus staff /depot manager, it was learnt that, there is no staff for cleaning. You are requested to look into the matter & ensure that, at least for a. C bus proper cleaning is ensured. Also, water bottle was not provided, which i received while travelling from pune to borivli by shivneri on 14th april. Bu sconductor informed that, it was not provided by swargate depot.

Dear sir,
I Niyoj Lambat today Dated 14/04/2018 traveling from Nagpur to Chandrapur by msrtc bus no.MH40 5954...at around 17:41:45 having ticket no. 007164.
When I entered into the bus, the bus was full of passengers. Only the seat left it is in cabin..on which driver kept his baggage, when I request him to allow me to seat there, he denied and told me to go backside... But when requested conductor and asked him to take Ur seat which is reserved for him and it's located in cabin, he also denied.. and after next stoppage again lot of passengers came and Tri to seat that seat every time driver denied... So I kindly request you to take strict action against both unless our faith on s.t. mahamandal was gone and we Tri to travel by private transport... I hope u ll understand my problem... Best of luck for MSRTC

17 april 2018 time 2.40 pm

Mh.20. Be.1457
Bus of nilanga depo maharashtra

Very dangours driving suddenly god saved us.

When passenger said to driver to slow drive then driver and ticket conductor mis behave with us.

Why the driver of st bus misuse of govt property.
Very very rash driving.
If it is always drive rash and fast n furious then loss of govt vehicle. St bus is common indian peoples property
So plz take care of our govt vehicle.
And enquire this bus driver.

I wanted to book a ticket for 15th april 2018 of shivshahi bus service form mahad to panvel on 14th april 2018. Although ticket was not booked but my mony were deducted from my account. I need a refund.

For proof, i received a message from my bank for the deduction of money.

Bus service: shivshahi
Route: mahad to panvel
Time &date: 5.15am on 15th april 2018

It is very disappointing to wait for a bus for more than 2 hours, the time by when we can reach to our destination.

Waiting for shivneri bus at rabale bus stand on 14th april 2018 for more than 2 hours. The time of waiting is more than the overall timing of the travel. The bus was supposed to reach therabale stop at 7.20 but it's more than 9.30 and the bus has not reached yet. It will be always preferable not to book the tickets in advance if that could be the case
Why should anyone will travel by this?
Highly disappointed.

Yours
Regular commuter of msrtc

I godwin d'souza staying in vashi always use to travel by st to sawantwadi (Borivali sawantwadi) from vashi highway but from last year you have stopped the services. Hence i request you to start the bus service till sawantwadi atleast in the month of may. It will be a pleasure if you can atleast keep a semi luxury bus. And night express.

Thank you