Mahindra And Mahindra Complaints & Reviews

Few months back i decided to buy a pre owned car. Keeping in mind unscrupulousness of roadside dealers i decided to buy it from a so called reputable dealership like maruti true value, carnation, mahindra first choice etc because they boast of full mechanical check up of vehicles before selling and providing warranty for a certain period although one may be paying a little extra. After surfing on net and test driving a few i homed on to a skoda laura tsi 2009 regn no dl4cna 3075 which was available at mahindra first choice dealer garg automotives vijay enclave new delhi 110045. I contacted the dealer and had a look at the car. The salesman was mr parveen. After inspection and test drive i noticed certain faults and during negotiations i told the salesman about the same. He very confidently and enthusiastically told me that it was not an issue and that all faults would be rectified before delivery.in fact he asked me to drive the vehicle for a week and note down the faults and promised me that the same would be rectified. The faults were 1. Suspension sound from left rear. 2. Left tail light of different model. 3. Wipers not serviceable. 4. Rear bumper reflector broken. I made the cash payment on the dealer reps promise and took delivery of the car on 08 nov 2016. After two days i took the car to the dealer workshop and apprised the sales rep of some more issues like 1. Car ac stops cooling when the car is idling at traffic lights. 2. Auxiliary drive of music system not functioning. Most of the faults were rectified and car delivered to me after two days. Hereafter my ordeal started. After about ten days while driving, the engine hot warnings came on. I switched off the car and called mr parveen. He promptly sent a mechanic and the car was taken to workshop. The fault was diagnosed as coolant leakage from water pump. It was rectified and car returned after two days. When i got back home i realised the car central locking had stopped functioning. The left front door would not lock. It took three visits by the dealer rep to rectify the same. After about a month and half the coolant again started leaking. I was told that water pump needs to be replaced and since water pump was not under warranty i have to pay for it. I paid 5500 rupees and the part was replaced. During these two visits of the car to workshop i again reminded the salesman and the mechanics about the ac not cooling at idling and suspension noise still persisting. They apprised me every time that these faults have been addressed but on ground these problems persisted. On 24 february 2017 i sent the car for servicing. This time the workshop was able to finally fix the suspension sound issue. However the auxiliary input (Even till date) and air conditioning fault lingered on. The dealers workshop tried to rectify it by cleaning the radiator on two occasions. During winters it was not a major issue and i bore with it but with the temperatures increasing the fault became very clear and predominant and utility of the car became defunct. The air conditioner now just refused to cool as compared to earlier when it used to at least cool when the vehicle was in motion. I personally went to the dealer on 30 march. The dealers workshop took the car to their associated ac mechanic who refused to touch the vehicle. It was clear that there was something amiss between the dealer and ac mechanics (I came to know subsequently that the ac mechanic had clearly told the dealer that ac compressor needed replacement which the dealer didn't want to do). Then the car was taken to another ac mechanic who recommended cleaning the radiator which was done yet again finally after wasting my time for four visits the head mechanic mr shankar informed me after consulting the dealer that the ac compressor is faulty and since the same is not part of the guarantee the dealership cannot repair it. Now few pertinent questions... No 1. Was the vehicle really checked for its mechanical fitness keeping in mind the the number of problems it gave within 2-3 months. Almost 10 visits to the workshop in 4-5 months... No 2. Going back on promise made at the time of deal which catered for rectifying all initial faults, which included the fault of ac not cooling also. Infact the dealer workshop had tried rectifying the same on three to four occasions because of the said promise. Only when it was realised that there is going to be some considerable expenditure the dealership changed its stance which is clearly un ethical and un professional and a big blow to my perception of mahindra first choice as a competent pre owned car dealership. I brought this to the notice of brand mahindra first choice on its net portal. I got a call from mr nikhil gupta the area manager of mahindra firstchoice around 05 april. He told me that he would speak to the dealer on monday ie 10 april and resolve the issue. However he did not get back to me. Again on contacting him i asked him to at least organise my meeting with mr garg. He agreed and gave me the date of 25 april evening. Again i had to call him to confirm the time of meeting. He said he was at the dealership and would get back. He never did. I called again around 6.30 pm same day. He said he would call back in ten minutes. I am still waiting for his call till date. I requested him to guide me to next hierarchy of consumer redressal by giving me it's contact details. Instead of doing so he has stopped responding to my messages also. So much for customer care. What do i conclude from this tryst of mine with brand mahindra firstchoice? Firstly the promise of checked and certified vehicle. It is surely questionable. Secondly the issue of dealer ethics as brought out above raises a mute question whether one should ever buy a car from such a dealership network. What is the difference between mahindra firstchoice and any roadside dealer in delhi. I can now say it's almost none. I am sure you would like to take some action to do justice to your corporate image. — colonel g s bhullar, [protected]

I purchased TUV 3oo AMT T8 last year from GSP Mahindra Motors, gurgoan.
from the day one i have lot of issues in this car bcoz of there AMT is not working properly. i complains several time to GSP Mahindra (authorised service station), they always told me we update software and we set their tuning system you will not face this problem again.
But the problem is repeat again n again, with running these few issues in AMT,
One Day I am on the way incidentally my car become break down, his AMT stop working due to which i call road assistant they took my car to nearest service station named Diwan Fourwheeles.
Them are checking why this problem comes and they found a half water mixed Mannual Transmission Gear oil in Gear Box which is changed by GSP Mahindra on 10000 KM qty 2.5 Ltr. here i found another cheat by GSP Mahindra that they cut the bill of 2.5 LTR Gear Oil to me instead of 2 ltr as per specifications provide by Mahindra n Mahindra in Mannuals.
This complaint i booked in there coustomer care by making several times call to them but i am not get any solution n they are not take any action against GSP Mahindra Motors even i am not received any call from MAhindra n Mahindra.
After correct this problem by Diwan Fourwheeles in Four Days i faced many problems during travelling Problems with AMT becomes more. Their AMT isn't working properly and i waiting the call from Mahindra n Mahindra.
Few days back on Last saturday, again my car become break down their AMT is stop working and car isn't starting now. daily i calling to service adviser n asking what going on they just answer me we are working on instruction given by Mahindra n Mahindra.
Now i become fed up by this car i invested 11 lacs for this car, now i am feel like a big fool why i bought this car. Even i think to do something wrong with own by fed up for same problems again and again because that amount is so big for me i invested for this car against my parents now i am not willing to buy another car too n one more problem comes in this car is millage its millage is too bad just 10-11Km and company claims 18.49 KM here too they cheat me.

Dear Sir/Mam,
I have purchased Mahindra XUV in he month of October 2016 and did not receive RC card as on date.

Purchase date:- 28 October 2016
Registration date:- 23 March 2017
Registration No:- MP09CU5878
Its more then six months and the dealer M/S Somya Vehicles P Ltd, 8-13, Babji Nagar, Dewas Naka Indore, every time used to say that the card will be received in a day or two.

Please help.
Thanks
Prateek Yadav
[protected]
7, Shri Ram Nagar, Palda, Indore.
C/o Sita Devi School.

Dear sir I am Dr Navneet Hardiya user of your Mahindra since 8 year.
My XUV registration no. MP 09 CN 9997
Is vibrating ur service provider Ahuja abhikaran Indore not able to resolve problem they are taking time and still not able to solve it plz do something I am not satisfied with them.
I have paid ₹42000 priviously plz help me out
My problem is regarding vibration bt they are not able to know from very and due to which this problem occurs

On April 14th, I took my Quanto vehicle for general check up as i have planned to trave to Bangalore along with my family.In CAI service centre in Coimbatore, which I regularly do service have scanned the vehicle and replaced 2 ABS censors along with Radiator to engine hoze and light and charged me around Rs.5707/- in which I got confident that my vehicle is 100% through to take to Bangalore.Next day early morning along with my family drove towards Bangalore in which found nearing Salem that there were some issue happening in Shifting of gears.As soon as I reached Salem, stopped the vehicle and called M & M onroad service in which they arrived within 45 Mins and took us to the nearby SKS Service centre in which they analysed that Clutch has got damaged and need to replace.I informed them to replace and it took 5 hours to get my vehicle delivered in which the SKS people took utmost care of myself & my family in which Iam very obliged on their service and they charged me around Rs.13, 350/-.In this lieu, I have spent around Rs.19, 057.62 in 2 days and it was a great mishap done by Coimbatore CAI Industries that they could have analysed the problem in which I upfront said that Iam taking my vehicle to Bangalore.It happened a mind stress along with wastage of time & money in which I need a complete refund of the same in which fail will put up in consumer court along with my mental agony settlements.Hope my message is clear and I need a solid reply in this regard

Getting rust on the doors and other parts of my bolero.
I have purchased it 3 years back. We have been facing this issue for around 1 and half years.
Already informed our dealers (Eram motors, palakkad & pattambi). Very poor customer service. Shame on you.
Whenever we go for any service related issues, they will cover it with some poor quality paints. After 1 week it will go off.
Please don't go for mahindra vehicles.

I bought a w10 at xuv 500 which was delivered by your dealer in ahmedabad to me in dehradun.

In dehradun the premier mahindra show room staff had a very lackadaisical attitude when i wanted original mahindra accessories fixed. With no concern towards the customer. They said that for nearly 10 - 12 days they would not have a mechanic who can fix the various accessories. On coaxing they agreed to make some ad hoc arrangement. They called me and on reaching the show room i learnt that the ad hoc mechanic too was not there.

Even the driver who was detailed to drive my new car to the work area did not know how to drive an automatic and was wrestling with the gears and when i tried to correct him he was very argumentative. When i mentioned to the staff they laughed as if it was a joke.

Very disappointed with the staff in the show room in dehradun uttrakhand

Dear Sir,

I have purchased one TUV car from one of M& M dealer M/s Royal Motors in Kolkata by cash. I am having a very bitter experience.First payment was made on 5/4/17 but till date i am waiting for my car because all fittings are not fitted in my car as per my requirement though full payment was made.

Two key we received one key is with remote locking facility & other is standard key without remote locking facility.This not expected from a brand like M&M because maruti is offering this facility in Swift.

Thanks.

Hi,

I've bought a Mahindra KUV100 K8 Petrol (6 Seater) on 06-Apr-2016 from Anant Cars Bannerghatta Road, Bangalore. I'm writing this complaint regarding the mileage. I'm 200% sure you have received this feedback about the vehicle. Being a 1198CC petrol vehicle i think this is the only motor which gives the least mileage. I;ve never received more than 9KMPL ever i this last one year. First free service i had this complaint and they took it again for re-review and still the vehicle till date only gives me 9KMPL maximum in ECO drive mode. This is rubbish. Please stop advertising this as young SUV. I'm thinking of filing this in the consumer court. The vehicle is only good to look at but nothing else is worth it.

I have your vehical XUV 500.
MH49 BM 2211
Prem Malik Nagpur Maharashtra.
Complaint is of your sales n service centre Provincial auto mobiles. MIDC HINGNA ROAD NAGPUR.
There is very poor co ordination between the two department's claim n service/ repairs.
My vehicle was given to them for repairs n claims. The job was to completed in 5 to 7 working days whereas it was not been completed in 20+ days.
And above all both the department's do not convey each other about the position of the vehicle nor they talk to the customer update him about the delivery of vehicle.

My car mahindra kuv 100 was sent for first free servicing today on 25/04/2017. The car was dirty from inside. Pictures were sent to the service manager ravinder. However he replied that i should be happy that t he has sent the car back to me on time. Latter he got really rude and said that he has done a mistake by accepting my car for servicing. Very rude and careless behaviour. The car is dirty from inside. There is scratch on the car which is not present on the job card the guy gave to me when he came for the pick up of the car. The company fitted central locking is not working and the car is just 1 and a half month old.

Sir, with utmost disappointment i want to say that i have lost faith in this indian company which made bogus claim of best compact hatchback running on the roads by the name of kuv 100. With every unit being dispatched, your faith increases to consolidate your foot in the indian aoutomobile market, but believe me it can only be taken over by maintaining the faith of your customers in you. Bought this vehicle by my hard earned money of my mother who is the only sole earning head of my family invested in your car which claimed to be the best hatchback on the indian road, was taken back by the worst mileage and ac function. An average indian is only driven by a car mileage which is the the important factor of one buying a car in india.
Till believe in you and your intervention in my grief; would contact and fix this issue which has been pestering me
Would be great if you can pay heed to my problem. (Mileage - even i read few of the reviews, that changing the fuel lid with rubber top would improve the mileage which didn't click me) contact me on
Thank you -[protected]

Dear Sir,

I have purchased Mahindra Gusto VX on dated[protected] from Sitamarhi Automobiles, Sitamarhi. But the agency is not providing me any computer generated invoice alongwith owner book of my vehicle. The agency is demanding Rs. 1500 extra for the Registration Charge, but I have already deposited before the delivery of my vehicle. Due to unavailability of owner book I am facing so many Administrative problems. Please suggest me for the further action.

Thanks
Amit Kumar Sinha
# [protected], [protected]
Sitamarhi

Dear sir,

1. I registered a complaint on your toll free number [protected] 'with you hamesha' on 05 apr 17, i was assured redressal in 24 hrs but 3 days have since passed & no action has been taken on my complaint.

2. I am a serving army officer maj vivek rautela who bought xuv w8 on 05 oct 13 from punjab automobiles, ahmedabad in my wife's name maj sonika sharma.

3. We were highly satisfied & happy with the performance of the xuv & never faced any major issues.

4. Being a die hard fan of the xuv, on 03 nov 16 i bought the new xuv w10 from raj vehicles, patiala and was very delighted with the further upgrades in the new xuv.

5. On 30 mar 17, my xuv w8 which was being driven by my father in law in himachal pradesh abruptly came to a halt as the engine stopped!!! (Can i expect this from such a reputed company-mahindra???) after negotiating a turn downhill. He somehow managed to control the xuv to get it to a halt... Touchwood nothing happened to him or my other family members sitting inside.
6. I spoke to toll free number and was told to take the xuv to hamirpur service station being nearest to location after online payment of rs2875 which i did.

7. On 01 apr 17, the engine of my xuv was opened by baba service station at hamirpur (Without they intimating me or giving any estimate of probable expenditure) and they said that the turbocharger has failed!...

8. When i asked them for the reason for the failure of turbo... The tech manager mr ganga singh was unable to explain... Said that 'yeh to kisi bhi wajah se ho sakta hain'... Sir i will not take this for an answer! Safety is o[censored]tmost importance to me for my family & will not compromise on it... Come what may.

9. I was given service quotation of rs 54, 983 on 02 apr 17 without any estimate being given earlier.

10. I have been getting my xuv serviced regularly as per schedule & my last service of the xuv was done at raj vehicles patiala at 50, 000 kms so i met the service general manager mr jitender asking for the reason for the turbo failure... No satisfactory reply here also.

11. Now my grievances are as follows:-

(A) it has been today 10 days since the incident my grievance has not been redressed. As on date my xuv is still lying at baba service station hamirpur with the engine opened!!!

(B) how can the engine of my xuv is opened at only 57000 kms!!! That too after getting regular servicing done as per schedule. Now even after assembling the engine it would never be the same. (I have personally not heard of any vehicle engine being opened before a lakh or two kms on the speedo)

(C) what is the reason for the engine of my xuv to fail, causing the xuv to abrubtly halt... This could have led to a major accident also... Now i no longer feel safe in my new xuv as i feel that the engine might come to a halt anytime with dire consequences.

(D) who is responsible for the engine failure, is it the last servicing station who were not able to detect the problem or was there some manufacturing defect???... I sure need an answer for this question which has compromised the safety of the car

12. I am writing to you to share that now after this incident everyday when i get into my new xuv i do not any longer feel positive, safe or confident that i used to feel before. I think that i have invested too much & too soon on a wrong car that too twice!!!

13. Let me also tell you that sir, i am very hurt, depressed & in severe mental pain. Hoping to hear from you soon...
A disappointed customer

M'y car tuv 300 met with an accident on 31st match 2017, enroute to chitoor from Bangalore, thé véhicule was tord and taken to jain cars Service centre at vellore. Thé Service at vellore jain cars is very pathetic, thé havent received parts for the vehicle Toll saturday last week-end., never thought Mahindra such à reputed company is absolutely not comitted to its customers, worst Service, its been à month now tht m'y vehicle tuv 300 is drill in jain cars. delay in receiving parts shows thé incompétence of the service team and dealership, unacceptable delay by Mahindra. I would never recommend any of my collègues and friend to go for Mahindra brand ever, i had Maruthi car earlier and Service by them was far far better from Mahindra, worst part is tuv 300 is à latest vehicle in ur variant and u hv scarcity of parts for that, It sens absolutely funny

The level of your customer service is really poor. Your customer service representatives have no sense to talk, your customer service is useless. If this is the level of your service, i would never ever buy any other product of mahindra. I was planning to buy club mahindra membership, but now, i will never buy it. Cuz i already know the kind of customer service i will be getting.

Hi,

I J.P.S Shishodia a a regular 15 year client of mahindra and mahindra first i had scorpio 2 times and this time i am owning Rexton-Mt i am very disappointed with the service sector from six months i am trying to procure some parts my cars both front window are not working and from six months i am facing this. my car no. DL7CM 1424 service center SHIVA MOTORS SAHIBABAD GHAZIABAD (U.P) Rest of the parts are also not available if (it is not cured asap i ll be taking this to the media as i have paid a amount of 23(lac)

Please take it seriously

Sir, i want to give my suggestions about your new age xuv500.. 1) second row seats in xuv 500 should be sliding so that there will be little more space for the third row passengers. 2) ventilated seats for the front row as optional. 3) sun blinds for all the windows and other possible measures to minimize the heat and sunlight in the cabin.. 4) different driving mode (Normal, comfort, sporty) should be there.. 5) food tray behind the front seats.. 6) infoinment system display should be improved.. 7) plastic quality inside cabin should also be improved.8) launch the petrol version xuv 500 as early as possible..9) cluster ionizer for improved air quality inside cabin.. These changes will bring xuv500 top in suv segments in india. Thank you...

I gave my mahindra Scorpio DL5CG0900 at Sagar Automobiles Workshop, Indore on 20th April 2017 for AC work. Initially, they asked for 3 days because o[censored]navailability of spares parts and today after 3 days they are asking for two more days because they used our spare part in some other car. We are outstationed customers 450 kms from Indore and still we are not getting any promising response .

1. Refer to verbal communication with mahindra representative (My reference number [protected]) regarding my mahindra scorpio s4 status permanent registration number details.
2. I purchased a scorpio s4 2.2 mhawk ih 2wd 7s (Chassis no. Ma1ta2wgxh2c28789) from your mahindra show room nexgensolution technologies pvt ltd, e-189/ii hec opposite, jharkhand vidhan sabha, dhurwa on 29 mar 17. After purchasing scorpio s4 from your mahindra showroom, nexgensolution technologies pvt ltd promised me to handed over temporary number by 30 mar 17 and permanent number within 30 days from date of purchase. Nexgensolution technologies pvt ltd promise to me provide tr on the next day of purchase but they issued tr number three days late from there date of promiss. There after i enquired about status of my vehicle permanent number but i found that nexgen solution technologies pvt ltd has not taken any action till 17 apr 17 related to my permanent number of my vehicle. My special request you to guide nexgensolution technologies pvt ltd to provide permanent number at the earliest to me so that meet my further requirement.
3. Details my payment:-
Ser amount mode of payment remarks
(A) rs 7, 00, 000.00 payment through the state bank of india do letter (Do letter enclosed) bank directly paid to nexgen vide sbi, drm office do letter.
(B) rs 3, 30, 000.00 through cheque 807761 transfer to nexgen (Receipt copy enclosed)
(C) rs 44, 470.00 cash amount handed over nexgen cashier for pmt registration number (Receipt copy enclosed)
Special request
(I) kindly provide status of pmt vehicle number of my scorpio s4 2.2 mhawk ih 2wd 7s (Chassis no. Ma1ta2wgxh2c28789) due to your delay my planed journey to up is getting spoiled. Therefore i request you to provide pmt vehecile number as soon possible so that i can continue with my planned journey without any difficulties.
(Ii) please instruct to your mahindra show room nexgensolution technologies pvt ltd, e-189/ii hec opposite, jharkhand vidhan sabha, dhurwa to do our undertaking on time and provide service loyally with customer.

Regards,