Mahindra And Mahindra Complaints & Reviews

Dear Sir,

I have purchased Mahindra Gusto VX on dated[protected] from Sitamarhi Automobiles, Sitamarhi. But the agency is not providing me any computer generated invoice alongwith owner book of my vehicle. The agency is demanding Rs. 1500 extra for the Registration Charge, but I have already deposited before the delivery of my vehicle. Due to unavailability of owner book I am facing so many Administrative problems. Please suggest me for the further action.

Thanks
Amit Kumar Sinha
# [protected], [protected]
Sitamarhi

Dear sir,

1. I registered a complaint on your toll free number [protected] 'with you hamesha' on 05 apr 17, i was assured redressal in 24 hrs but 3 days have since passed & no action has been taken on my complaint.

2. I am a serving army officer maj vivek rautela who bought xuv w8 on 05 oct 13 from punjab automobiles, ahmedabad in my wife's name maj sonika sharma.

3. We were highly satisfied & happy with the performance of the xuv & never faced any major issues.

4. Being a die hard fan of the xuv, on 03 nov 16 i bought the new xuv w10 from raj vehicles, patiala and was very delighted with the further upgrades in the new xuv.

5. On 30 mar 17, my xuv w8 which was being driven by my father in law in himachal pradesh abruptly came to a halt as the engine stopped!!! (Can i expect this from such a reputed company-mahindra???) after negotiating a turn downhill. He somehow managed to control the xuv to get it to a halt... Touchwood nothing happened to him or my other family members sitting inside.
6. I spoke to toll free number and was told to take the xuv to hamirpur service station being nearest to location after online payment of rs2875 which i did.

7. On 01 apr 17, the engine of my xuv was opened by baba service station at hamirpur (Without they intimating me or giving any estimate of probable expenditure) and they said that the turbocharger has failed!...

8. When i asked them for the reason for the failure of turbo... The tech manager mr ganga singh was unable to explain... Said that 'yeh to kisi bhi wajah se ho sakta hain'... Sir i will not take this for an answer! Safety is o[censored]tmost importance to me for my family & will not compromise on it... Come what may.

9. I was given service quotation of rs 54, 983 on 02 apr 17 without any estimate being given earlier.

10. I have been getting my xuv serviced regularly as per schedule & my last service of the xuv was done at raj vehicles patiala at 50, 000 kms so i met the service general manager mr jitender asking for the reason for the turbo failure... No satisfactory reply here also.

11. Now my grievances are as follows:-

(A) it has been today 10 days since the incident my grievance has not been redressed. As on date my xuv is still lying at baba service station hamirpur with the engine opened!!!

(B) how can the engine of my xuv is opened at only 57000 kms!!! That too after getting regular servicing done as per schedule. Now even after assembling the engine it would never be the same. (I have personally not heard of any vehicle engine being opened before a lakh or two kms on the speedo)

(C) what is the reason for the engine of my xuv to fail, causing the xuv to abrubtly halt... This could have led to a major accident also... Now i no longer feel safe in my new xuv as i feel that the engine might come to a halt anytime with dire consequences.

(D) who is responsible for the engine failure, is it the last servicing station who were not able to detect the problem or was there some manufacturing defect???... I sure need an answer for this question which has compromised the safety of the car

12. I am writing to you to share that now after this incident everyday when i get into my new xuv i do not any longer feel positive, safe or confident that i used to feel before. I think that i have invested too much & too soon on a wrong car that too twice!!!

13. Let me also tell you that sir, i am very hurt, depressed & in severe mental pain. Hoping to hear from you soon...
A disappointed customer

M'y car tuv 300 met with an accident on 31st match 2017, enroute to chitoor from Bangalore, thé véhicule was tord and taken to jain cars Service centre at vellore. Thé Service at vellore jain cars is very pathetic, thé havent received parts for the vehicle Toll saturday last week-end., never thought Mahindra such à reputed company is absolutely not comitted to its customers, worst Service, its been à month now tht m'y vehicle tuv 300 is drill in jain cars. delay in receiving parts shows thé incompétence of the service team and dealership, unacceptable delay by Mahindra. I would never recommend any of my collègues and friend to go for Mahindra brand ever, i had Maruthi car earlier and Service by them was far far better from Mahindra, worst part is tuv 300 is à latest vehicle in ur variant and u hv scarcity of parts for that, It sens absolutely funny

The level of your customer service is really poor. Your customer service representatives have no sense to talk, your customer service is useless. If this is the level of your service, i would never ever buy any other product of mahindra. I was planning to buy club mahindra membership, but now, i will never buy it. Cuz i already know the kind of customer service i will be getting.

Hi,

I J.P.S Shishodia a a regular 15 year client of mahindra and mahindra first i had scorpio 2 times and this time i am owning Rexton-Mt i am very disappointed with the service sector from six months i am trying to procure some parts my cars both front window are not working and from six months i am facing this. my car no. DL7CM 1424 service center SHIVA MOTORS SAHIBABAD GHAZIABAD (U.P) Rest of the parts are also not available if (it is not cured asap i ll be taking this to the media as i have paid a amount of 23(lac)

Please take it seriously

Sir, i want to give my suggestions about your new age xuv500.. 1) second row seats in xuv 500 should be sliding so that there will be little more space for the third row passengers. 2) ventilated seats for the front row as optional. 3) sun blinds for all the windows and other possible measures to minimize the heat and sunlight in the cabin.. 4) different driving mode (Normal, comfort, sporty) should be there.. 5) food tray behind the front seats.. 6) infoinment system display should be improved.. 7) plastic quality inside cabin should also be improved.8) launch the petrol version xuv 500 as early as possible..9) cluster ionizer for improved air quality inside cabin.. These changes will bring xuv500 top in suv segments in india. Thank you...

I gave my mahindra Scorpio DL5CG0900 at Sagar Automobiles Workshop, Indore on 20th April 2017 for AC work. Initially, they asked for 3 days because o[censored]navailability of spares parts and today after 3 days they are asking for two more days because they used our spare part in some other car. We are outstationed customers 450 kms from Indore and still we are not getting any promising response .

1. Refer to verbal communication with mahindra representative (My reference number [protected]) regarding my mahindra scorpio s4 status permanent registration number details.
2. I purchased a scorpio s4 2.2 mhawk ih 2wd 7s (Chassis no. Ma1ta2wgxh2c28789) from your mahindra show room nexgensolution technologies pvt ltd, e-189/ii hec opposite, jharkhand vidhan sabha, dhurwa on 29 mar 17. After purchasing scorpio s4 from your mahindra showroom, nexgensolution technologies pvt ltd promised me to handed over temporary number by 30 mar 17 and permanent number within 30 days from date of purchase. Nexgensolution technologies pvt ltd promise to me provide tr on the next day of purchase but they issued tr number three days late from there date of promiss. There after i enquired about status of my vehicle permanent number but i found that nexgen solution technologies pvt ltd has not taken any action till 17 apr 17 related to my permanent number of my vehicle. My special request you to guide nexgensolution technologies pvt ltd to provide permanent number at the earliest to me so that meet my further requirement.
3. Details my payment:-
Ser amount mode of payment remarks
(A) rs 7, 00, 000.00 payment through the state bank of india do letter (Do letter enclosed) bank directly paid to nexgen vide sbi, drm office do letter.
(B) rs 3, 30, 000.00 through cheque 807761 transfer to nexgen (Receipt copy enclosed)
(C) rs 44, 470.00 cash amount handed over nexgen cashier for pmt registration number (Receipt copy enclosed)
Special request
(I) kindly provide status of pmt vehicle number of my scorpio s4 2.2 mhawk ih 2wd 7s (Chassis no. Ma1ta2wgxh2c28789) due to your delay my planed journey to up is getting spoiled. Therefore i request you to provide pmt vehecile number as soon possible so that i can continue with my planned journey without any difficulties.
(Ii) please instruct to your mahindra show room nexgensolution technologies pvt ltd, e-189/ii hec opposite, jharkhand vidhan sabha, dhurwa to do our undertaking on time and provide service loyally with customer.

Regards,

I have buying mahindra kuv 100... From raebareli om auto 45 days ago.. But i have not recived car cover,, and they ignoring me few some days,, plzz resolve my problem other wise i will go to court and i handover car in your showroom om auto mobile. My name - naveen awasthi from lalagunj raebareli mob. No - [protected],, [protected],, i want only car cover in a week otherwise u know.

We have purchased the subject vehicle (SCORPIO - automatic) on 08 April 2014 from M/s.Sireesh Auto, Madivala, Bangalore. After two days of the purchase we had Jerking of the Gear and the engine used to rise abnormally during the gear shift (for all Gears). Immediately we took the vehicle to Sireesh Auto Service center, and same was adjusted/rectified and gave the vehicle back.

Now again while going on a long drive the same issue of Gear jerking started, but this time it was while Gear shifting between 3rd to 4th or 4th to 5th Gear. This happened while we were travelling to Ooty which was 2hrs journey from Mysore which took us 10hrs to reach with the embarrassment of standing on the middle of the road along with the family and the children till the engine to cool down which was extremely getting heated up during the Gear shift raise.

Somehow with great difficulty we have reached Bangalore and sent the vehicle to M/s.Sireesh Auto to attend the complaint and our surprise we get an estimate of Rs.50, 000/- plus Labour charges extra for a vehicle which is run only 18, 000 KM, which is totally unreasonable. Later we understood that this estimate was given to us without any inspection of the vehicle in detail, though the vehicle was in the service center.If Sireesh Auto is charging Rs.50, 000/- + for a vehicle which is run only 18, 000 KM, we wonder what will be there charges after 50, 000 KM. We also have other make MUV which is run more than 2Lakh Kilometers without any problem with a reasonable maintenance cost.

This is not the 1st time it is happening to us for buying a Mahindra Vehicle from Sireesh. We had purchased a XUV-500(KA-03-MQ-0771) vehicle on[protected] where we had a very serious issue of break failures which your company has accepted and replaced the breaks. However we were not satisfied with your kind of service and the defective vehicle delivered to us. So we had sold XUV-500 (KA-03-MQ-0771) and bought this vehicle (SCORPIO- KA-03-MT-7542) in this transaction we had to loose around Rs.5.00Lakhs for the no fault o[censored]s.

Now we understand after seeing the review/ complaints of Scorpio automatic more than 90% of the vehicle are with the same issues. It is totally unacceptable that Mahindra manufactures a defective vehicle and sells for which dealers like Sireesh take advantage of the Manufacturing defectsand make money by misguiding the customers. We have also observed that M/s. Sireesh Auto service center is more sales office then of service. For any minor repairs also they show a big problem and charge huge amount.

We have taken a decision that we will not use any of Mahindra Vehicles in future and recommend people in our network not to buy Mahindra Vehicles. Safety of our family and friends are our utmost Priority and we will definitely not use this vehicle, so we don’t want to sell this vehicle also to any one from our end and put their lives in danger. Hence we have decided not to take the delivery of the vehicle given to Sireesh Auto Service Center. We would suggest you to take back Your Defective Vehicle.

We hope you understand our concern and take necessary steps to close this issue.

Regards

Shaik Naseer

We booked 1 xuv 500 in infinity car. They promise me to deliver vehicle by 5 april but till today we did not get material. Sales executive of infinity motor are not answering my call.
To fulfill their target they are manage to get full loan amount from hdfc bank in month of march[protected] we asked for apology mail for that also they denied. We spoke to your asm also but he is very in active for this complaint. (Mr. Abhisehk) first time we are buying car from indian comany but sorry to say for you customer is nothing comapare to other comapny. We buy many car from suzuki we never ever face such type of miss behaviour from any of their staff.
With such type of attitude you can sell vehicle but you can not enhance your brand and company image in indian public.

Hoping for reply

Hello, I am owner of XUV 500 2012 model, the vehicle has been hardly used and till now its been driven only 35000 kms, I am facing the issue of clutch pedal getting struck when pressed, and this was brought to the notice of the service center in white field in July 2016 of the first time, the technician instead of attending started to threaten me from the beginning to take the extended guarantee and towing facility, if not taken i will be experiencing more issues.
ok tats still fine, the complaint he attended and gave the vehicle back saying everything is okay, then within one month I come back with the same issue, then he says that my driving was not okay resulting in the clutch plate damage and its time to change the clutch plate, I even did that, but the issue did not stop, again i had been there, but the technician told its alright.
now i was fed up with the service engineer and spoke to one of the manager and he asked me to come to Laggere service center, when it was time to get the vehicle serviced as per the kilometer I had handed over the vehicle to the laggere service center with the existing complaint, but even here they told thats working fine and no issues.
but still now i am facing the issue, pls advice what has to be done, whom should i contact.
My vehicle number is KA 50 N 7702,
My Phone number is [protected]

We have booked new Scorpio S4 - Silver Color car on company name on 29th March 2017 with NBS Motors. Initially they said that car will be delivered within 25 Days since silver color stock is not available or max in 45 days.

After 10 days when we inquire about car status, we were not getting proper response from NBS sales team, they keep telling that car is still under manufacture unit, meanwhile we were keep chasing them for White color but for that too they have taken 10 days to submit the quotation, saying that new car rates will be applicable from 1st April, but on 10th of April also they were not having the new rates. after many followups for Silver Color we got response on 15th April 2017 that :-

"As per our system order scorpio S4 Silver color is planning to be dispached from factory by 16th of may 2017, we have white color ready available in our stock if you can give us the confirmation for it then we can block that car for you and it can be delivered within 12 working days after registration."

After getting the above response on mail, I was frusted.

The Sales Team is worst ever I have seen like Mahindra one of Top company in India, no one can think kind of horrible & pathetic service.

We have purchased the car earlier too from other manufacturer, but they have delivered the car within 10 days before commitment.

I will not recommend Mahindra to anyone now onwards.

On 20th April also making full payment in advance for White color car I am not getting proper response.

Please convey this issue to top management.

First free service of KUV100 registration no RJ14VC7854

Problem informed were not resolved and created new problem in car.

1. Gate making noise were not resolved even after bring to notice to supervisor.
2. Car was not started when I am on the way to Jaipur and it found that Battery wire were loose after service of car. I don't know, why battery wire was disturbed/loosen during the service while it was not a component to be services in first service.
3. Air filter was supposed to replace after running 40000Km of car as per service manual but it was charged for air filter replacement.
Hence I am not satisfactory with services of sterling motor co. Faridabad & integrity is doubtful.

Dear Sir

In previous conversations I have mentioned about the vehicle status completely and I think there is no need to mention again and again same thing but kindly have a look on the following issues:

A) Firstly, as you said Vehicle has not visited for service at the service center. I would like to mention that when it was under warranty your representatives had never bothered about its service and repairing....

I am teena. I owned mahindra thar crde 4wd from tvs mahindra kaimanam thiruvananthapuram. On 16/07/2015.
Vehicle no. Kl-21-l-2139
Engine no:buf4f96650
Chassis no:2f79391
My contact number:[protected]

My vehicle is under warranty. My vehicle services done at tvs mahindra i am not satisfied with tvs mahindra kaimanam. They are try to blaming me. The vehicle had so many problems like
Power steering oil leak
Ac belt and relay noise
Clutch release bearing noise.
Engine oil leak. Before one week they told all these problems are solved all complaint parts are replaced. But these problems are not solved still available they are trying to fool me. So please take necessary steps against this

Dear sir,
I had booked tuv 300 silver/black duel tonet8 with your authorised dealer namely m/s khokan motors works pvt. Ltd located at matigara, siliguri on 20/03/2017 and paid rs.10, 000/=as advance vide cheque no.070423 of central bank of india, darjeeling branch, darjeeling 734101.
Your above said dealer committed in writing to deliver the car by 15/04/2017 but so far iam not receving any communication from them. However on my personal enquiry dealer over telephone informed me that that they cantnot deliver the said car now as committed and even they couldnot commit the next delivery date and no reasons what so ever was given for the same, undermining the dignity of the customer. Hence it is requested that the matter may please be taken up with you said authorised dealer and ensure me to deliver of the car by 30/04/2017 failing which i have no option to cancel the booking claming refund of my booking amount.
Thanking you,

My Vehicle No: TS08EC0571, given for 4th maintenance schedule (40, 000Kms). Asked to replace front shocks, Antina. Repairs: power windows problem, vibration in engine, LH wheel bolt loose repairs with general service.

By keeping two days in the Automotive manufactures P Ltd, RP Road, Secunderabad. I have received vehicle without interior cleaning, wiring repairs, replacement of shocks & antina. Additionally I noticed Instead of power window problem, created another two problems in the vehicle i.e continuous Door open indication signal & lock/unlock indicators are out of order with audio signal.

At present for service I paid Rs9, 905/- and given assessment for another Rs14, 000/-. I don't know, how for it is genuine in paying in the 4th maintenance schedule.

Kindly advice your maintenance group not to damage your fame and give good service to the customer with reasonable cost.

Regarding this subject, I posted in the automotive website. I have not received any phone call/response.

With regards
Bhargava Ram. [protected]. Secunderabad, Telangana.

I purchased XUV500 yesterday from WIn Win Automobiles Bhopal, the vehicle was low on AC gas and its alignment was wrong but was delivered yesterday deemed fit, i had to visit the showroom today and spend 3 hours in getting it resolved...why do you sell veh which are not checked before Delivery and waste our Time, i was like a fool standing and getting repaired brand new veh delivered yesterday ...

I had purchased my scorpio s6+ in march2015 which met an accident in the end of year 2016.After that i spend almost 4 lakhs on my brand new car for servicing but i am still not satisfied with the service provided as the brake is not working well and stearing wheel is vibrating while driving and there are other problems too.Please resolve the matter asap.As i travel long distance journey a lot with my car and not only within the state but outstation too.