Mahindra And Mahindra Complaints & Reviews

On 11 Jan 17, I went for a dinner with my family, after dinner when I started the car I realised that the steering wasn’t moving at all. I contacted a local Mechanic and he suggested me to contact Company’s service centre.

It was already 10:30 at night, I Called Mahindra service station at[protected] and explained my problem. They redirected me to Mahindra representative Akhtar Ali (Phone no. [protected]). He was pretty abrupt and blunt with his statement that the Crane is not available.

Now it was already 11:30 on that Foggy night and I was on the road with My Family, with no option left, I contacted some local Towing service and they towed my Car to Wazirpur – Indraprastha automobiles.

Next day i.e. 12Jan 17 I went to Wazirpur – Indraprastha automobiles, I met Attendant Gurpreet Singh and Explained entire situation to him, Out of no surprise with Mahindra’s Poor service he made me wait for 2 hours at the service station and assured me no charges as the car is under warranty (8866 KMS Driven).

They kept my car for 2 days and at the time delivery, they gave me a bill to pay.

Car no. DL8CAM9746. / 8866 KMS Driven.

This is not the first time I am facing such problems with Mahindra, within the span of 8866 KMS I have faced 3-4 Major Problems and every time I am the one who suffers.

No wonder Mahindra is a good company, but my only question to you is “why do you provide pathetic customer service when you know you have made a pathetic car?

Name: Gaurav Chaudhary

Not So Proud Owner of Mahindra TUV 300-T8

Cell: [protected]

Dear Mahindra,

ModelSCORPIO
VarientS6 PLUS BS4
Engine NumberSJF4

Chassis NumberG2A12577
Last Service Date05 Nov, 2016
Last Service CenterSHIVA AUTO CARS INDIA PVT LTD., B7, MEERUT RD, GHAZIABAD
Last Service Cost2, 274

M21477
Chassis NumberG2A12577

Above are the details of my car, it is very disheartening to observe
the cold n very unprofessional behavior shown by mahinder customer
care, dealer at bareilly and road assistance team .

i was driving from delhi to bareilly with my wife, all of a sudden
rear left hand side quarter glass shear off with no proof of any stone
pelting or any incident/accident.

Same was immediately conveyed to customer care, road assistance team, they had shown no remorse and ask me to drive the vehicle to near by
showroom and get it replaced.

whole incident is narrated to your customer care and strong complaint
was raised for same.

My wife is in deep trauma and refuses to sit in the vehicle as the
glass had sheared off when no incident/accident and she is right also, god has saved our life that day .

Since the vehicle is new only and this can happen again also,
mahindra showroom at bareilly has shown very cold response when
vehicle was taken to them and made no effort to repair same because of
which i have to return to delhi with broken glass in this chilly
weather which in turn raise our medical expenses also.

i had to get that glass replaced by a road side shop as it was of very
emergent in nature .

the type of response shown by everyone in the above is very pathetic
and highly unprofessional. this show the unethical way of dealing with
life of customer.

i need proper and immediate assistance on this issue as my wife is in
trauma after this incident.

Please revert back in stipulated time and with proper reply .

regards

nothing has been done by mahindra till date

R/ Sir,
I purchased an XUV 500 Mahindra HR51BE1118 from Prime Automobile Pvt. Ltd. around one and half years back. Car has been driven 20, 000 km in total. Break Drum was damaged in 15, 000 km. Then it was replaced. Clutch Plate and Break Pad was damaged and it was changed for Rs.32, 000. But still Clutch Plate and Break Pad is not working. This Car's Doors and Trunk has got rusted. Paint has come out.
Give us the solution for this. It's only been 1.5 years and I have spent so much and not got any satisfaction. Tell us how much more I should spend. Kindly give me a permanent solution for this.

Thanks
Nityanand
[protected]

I am Pankaj Khaneja from 1099/22, Mansrover Colony, Rohtak I purchase a Mahindra Quaanto from Lohchab Motors, Rohtak I regularly done Service from Company Service Station. First time some tools (Panna & Jack Single Rod) miss from my car. I complaint for this but no one listen me., In second service some one break front AC Vent ON/OFF Button. I complaint for this they blame on me i break it. But this time too much happen with me, I give my car for service on 28th Dec. 2016. After that I go for Behl (Bhiwani) after 170 KM its show CHECK signal but after some time its disappear. I feel some low pickup. After another day I go for Gurgaon again i feel low pickup. I again go at Service Station on 2nd January 2017 for checkup, they check/Scan every think by Laptop and drive. They say after heating clutch plates miss the pickup. Every thing is OK. After one day i go for Jaipur in between CHECK signal appear on Dashboard I stop my car for half an hour. After that this signal disappear but when I reach Jaipur its again appear continuously. I Park my car in Hotel Basement after 2-3 Hours. I have go some where but my Car loss pickup its not able to pull it out from basement. Its totally dump. I contact a mechanical from nearby, I say about clutch plate as your service station Engineering say me. He change Original Clutch plate. He charge me Rs. 6200/- But After that problem not solve. He change many sensors and wires but problem not Solve I loss three days in this. But a Head Mechanic Shut down a pipe, after that its get pickup. Its totally mistake in Service time which made by Your Service Engineers on 28th December 2016 they Charge me approx 10000/- for Special service after 42000 KM. Please give me favor for it.
Thank You
Pankaj Khaneja
1099/22, Mansrover Colony, Rohtak-124001
M. [protected]

I have purchased the mahindra middle class segment car KUV100 K6+ in petrol variant. Company claims its average as 18KM/L but it is not more than 11 KM/L if drive without AC and if AC is on its average is just Rs 8km/L.

I have complaint it several times to the Mahindra they also called it for updation but problem remains the same. Being a car for middle class segment this bad mileage is seriously not affordable.
Very bad release of Team.

Dear Sir

By this forum I wish to draw once again regarding to the quality issue of your Service Center A.Auto movers Pvt.Ltd.Lucknow.
I have left my vehicle no. UP32GY6615 at your Chinhat service centre on[protected] vide repair order no. RO17D001741. it was told me that vehicle will be delivered on[protected] at 03.26.PM.
Till now that after passing of 20 days vehicle has not been serviced by stating that parts are not available.
This is not a first time every time i am facing same problem but no body is ready to lisen.
Right from the First day I have informed about to the mileage which is not more than 12.5 KM/ltr. but till date no improvement after 3-4 visit at the same Service Center., the vehicle was purchased on[protected].

Kindly let me know from the authority that they are able to resolve the problem as per your commitment or I have to move for a legal.

Awaiting for your an early response.

Regards

Kushwaha : [protected]

I bought new mahindra xuv500 r fwd w10 & today was first free service i put on service center but there was no any deep service, oil sheet changed but old oil was spread in car no washed no clean in first service, i told him seat was loose please done that but till now it was not loose, engine was not washed proper only cleaned by cloth, i nothing found like totally wash my car even i wash better than him...

Purchased from- gallops motors pvt ltd on dt.[protected]
customer id - c[protected]

my contact-[protected]

I had purchase a new mahindra scorpio s4 at shashank auto pvt.Ltd i had given the referencal but 4 months is going to over there is no any call from your end when ref. Amt will be credited to his account

refrencal person name : Raj kumar
mob no- [protected], [protected]

vehicle owner name : arjun kumar
reg no bro6pd-1881
pls do the needful and cofirm the same

I had purchased Xuv from sri durga rama road. i had done my first service on time . Unfortunately for the next service i wad out of town and reached at 14000 KMS . At that i me Karuna. Asked her to apoint me a advisor bt i hav to wait for 2 hour and after that i dont know whi was he named neeraj came with karuna and told me that they cant entertain

Respected sir,
My self Sunder Singh Rawat i purchase used car to Mr.Rajan Sharma S/O Ashok Sharma from delhi he taken car loan from Mahindra Finance car Number is DL3CAL0568 Hundai GETZ GLS Reg.Date 31/01/2005.

i need transfer for car second party NOC letter and Form 35

please suggest me how can possible this
i wait here your responde

regards your
Sunder Singh Rawat
mobile number [protected]
mail id rawat.[protected]@gmail.com
new delhi

I have purchased a new bolero maxi truck from mohan motor business pvt ltd . We did not use the car until its body was made, once we received the complete car there was issues in the car acceleration and i had given car to the service center of mohan motor, they told there was some minor issues in the car and gave back the car to us . Then again after a day we faced the same problem and gave our car to the service center on 07/01/2017 and the car is still in the service center they told they will give the car on 14/07/2017 .Minor issues don't need one week to be solved.

I want to know whats the use of buying a new car if the car gives issues from the beginning. Please look into this matter and provide us the service properly so we don't face same problem again and again.

Mob no - [protected]
email id - [protected]@yahoo.in

We Are Using Mahindra Bolero Maxi Truck Plus BSIV In Name OF Navin Enterprises Gurgaon. There Is A Fault In Vehicle As ItsClutch Disc Assembly And Clutch Cover Assembly Has Been Changed Third Time Within This Year.
FISRT CHANGE 04/04/2016 AT SANJAY AUTOMOBILES GURGAON
BILL NO RBC17B000095
SECOND CHANGE29/07/2016 AT SANJAY AUTOMOBILES GURGAON
BILL NO RBC17B002966
THIRD CHANGE12/01/2017 AT SANJAY AUTOMOBILES GURGAON
BILL NO RBC 17B006396 .

Hello all,

I have bought a new kuv 100 petrol version k6 six seater from anant cars, bg road, bangalore. Bangalore;

Purchase date : 20 june 2016
Chasis no: ma1va2rbcg6e86418
Vehicle no: ka-51-mj-2598

I have facing lots of problem in kuv 100, in less than 900 km runs only, i have contact to anant for following reasons;

Worsre service ppl, no technical understanding

1. Rpm issue :
Within 1000 km, have encountered with rpm issues, service guys took my car 3-4 times on kept my car earlier for 3 days and again same problem came they kept it for 5 days and lastly more than a week (+9 days), it is really bad for mahindra brand values.

Ame problems 3-4 times and total days kept car in service centre 15-20 days.

Kuv 100 got stuck in mid of traffic no of times, even i went for holiday in mangalore location with family, what hell kind of kuv 100 is.
And for long time wait, they are able to find out root cause and solved it, but again new problem came after first service on 3200 km, mentioned below;

2. Clutch issue:
They are putting all the blames on customer driving pattern, how clutch plate burn in simple drive they charged earlier for same 10+k but i denied and the discussed (Attached sms from hemanth - service guy) with mahindra and mahindra and finally i paid 2578 k to anant cars, why should i pay for brand new car, it is completely manufacturing defects product, i want my all money back with interest otherwise i am going to file case in consumer count against mahindra and anant for mental harassment. I have drive around 3350 km and clutch plat got burnt and service manager is saying it is my fault, what is thing, it is made by plastic or what... Low grand quality product.

3. Music player and speaker quality is very bad.

4. Getting mileage very less, feeling owing like bmw.

I am having maruti suzuki’s swift, estilo, vehicle and toyoto innova 2 cars at present. But we have never faced such a problem with these companies. This is our first mahindra’s vehicle & we are facing such a bad experience. We don’t understand is this the company’s policy & attitude towards its customers. We are really upset about performance of mahindra.

Now due to this experience i am thinking of going to consumer court, as i am very active in social media facebook, twitter and whatup. So you are requested to take steps urgently and satisfy the costumer at earliest.

5. Noise come from gates and dashboard, vibration feels while driving a car..

After 2-3 times, they have checked but issue still persist because after sometime all the time a new fault is being raised in a car within 3000 km run only,

Contact person from anant cars (Gm-sethi and service manager-hemanth) and well aware about all the issues.

1. I will not accept this defective and faulty car anymore as i feel totally deceived of my hard earned money.
2. All money back with interest (As i do not trust kuv100 anymore) or else i am going to file a suit for compensation of rs 50 lacs for giving me mental harassment and for selling a defective car fraudulently to me and for making fraudulent commitments and cheating innocent customers like me.
In the first instance i have brought all these grievances to your notice. I request you to either you redress my grievances as per my prayer reliefs.

All the time anant guys giving excuse on issues, could you please let me know if kuv 100 has lots of problem in case of milage, rpm issue, not taking pick up, clutch plate burn issue (As hemnath called me told me write one letter to us mention in mail it is case of overdrive (Directly putting all the blame on customer itself-attached mail copy in mail) and will check with mahindra to solve clutch issue, mahidra approved 70% amount rest 30% paid by me.

Again today i faced same problem, car is not going more than 20 speed and not crossing rpm morn than 3, what hell is, i have paid following amount to anant.

On 6/01/2017, friday service guy praveen from anant cars called me to take feedback of clutch issues, i told car is not taking proper pick up at all, rpm is not going more than 2 or 3 (As displaying in odometer) as speed was 60 while i am accelerator more but it is not crossing more than that, i would suggest come to my home and will take drive and show you what exactly is happening after change the clutch plate, if i ran car in that condition, it can be lead more problems and service manager will blame on me but no response from him after 2-3 hours i got call from anant cars receptionist, again i explain the problems and tell please send service guy at my home as convey same message to gm and service manager but till date no response still my car in same condition. Please note this is response from anant cars.

Really i am very worried about this car, should i ran or keep in parking as showpiece. Please suggest.

I am attaching all the documents, mails and sms which got it during service of car, please take appropriate action and refund my money back

I have paid close to 6, 80, 000 final payment,

Paid 5000+ in first service

Paid 2578 in clutch burn issue.

Is it brand new car, i will never advocate to buy mahindra products to my friends and nears and dears,

As i have given worst customer feedback in overall rating, please check in your record as well.

I would request to check all the service history from anant cars and consider faulty car given to me.

There is no assurance and liability from showroom and mahindra ppl once customer buying the kuv100.

Once i bought this faulty kuv100 model, i have visited anantcars more than 20 times for service issues, it is really pathetic, it is not demo car for service guy, where they can teach to resolve or hit and trail for issues.

I would humbly request to mr. Anand, please sir take such kind of issues in personal taking care so would get more real ground issues from customer like me, i was fond of mahindra scorpio and thar but sorry so say i removed from my wishlist.

Waiting for a positive reply asap because your movement will decide my decision about consumer court and all.

Thanks,
Rajendra singh sisodia
[protected]

I am completely frustrated with the after sale services provided by Mahindra Group. however various executive and even dealers are always interested in charging money from customer.if there is any fault in vehicle after sale then customer has to pay money to get resolve the same even if it is in warranty.such a #### service provided by M&M Group. i should recommend to each and every one not to purchase even a single vehicle from mahindra. never purchase TUV...

My brothers has suffered a major accident on 2nd Jan, 2017 in XUV 500 car of Mahindra vide Car no. HR51-AR-0688.
It was so major accident that whole of the engine is destroyed, windshield is completely broken, gearbox is destroyed. But inspite of that none of the airbags opened in such severe condition.
We have not purchased such luxury car to face this type of technical fault in which we could have faced anything. We have lost faith in your company and will be going in Court with the complaint.
My 2 brothers have faced very serious injuries, one has got his rib fractured with 15 stiches on his face and other one has got 30 stiches on his face and also fracture on his left side of the face.
We are being given defective piece and we want answer for your fault.

Refer to my complaint no, Id :1426877 dated : 14 Nov 2016 remains unresolved . Further, your dealer fails to accept the Insurance (bumper to bumper)and has charged full amount for the side mirror .
I have been using the Mahindra Scorpio(4wheel drive) for last 10 years which is a very good product . Your dealer is earning you a very bad name .
I am left with no option but to serve you a legal notice .

Dear Sir,

I Reshma R. Kamath also Reshma R. Kothambikar I want to do complaint against Muktara Automobiles Pvt. Ltd. Porvorim Goa Branch. I had booked a car KUV100 6+ on 05/11/2016

On 21/12/2016 My DD is ready on next day I had taken DD from bank and call the employee namely Mrs. Shubhangi and as my DD was ready she told me to come with DD and other documents by lunch. And I will get the online registration of car. And I had given the DD and some amount paid by bank transaction from my husband account and I have given old car i.e Mahindra Feastre at Rs. 80000/- done by Mr. Viraj Satardekar . I have done these things fastly because she said next day I will get the car by 24/12/2016 as my sisters marriage was their and said to them to give the car by on 23/12/2016 but on same day Mrs. Shubhangi called me at evening and said by while travelling, car has been found damage, so we can't deliver car to you. Then she called me and said i will give you the car by Tuesday by doing registration by RTO.

On 31/12/2016 she called me again and said that your car model is not there and tried to give other variant options but i told them to give the car which i had booked.

After some time the manager called me and said that Company had stopped 2016 model of car in silver color and if i want that model I have to buy 2017 model and I have to pay higher price to them. and after that I had called Mrs. Shubhangi to send the photos of that car which are available which she had given variant options ( of KUV 6 grey color) but after 5 minutes when I called her back to deliver that particular variant of Car she told me that Car is sold out.These two people are thinking customers are fool and they are affecting the reputation of the company.

Sir, I think your company is reputed company i don't want to spoil your name because I Like Mahindra cars and that is why I choose to buy Car but Muktara Automobiles Porvorim Branch forced to write a complaint. I had already paid all the money to your company. and now I want my car of 2016 or 2017 model but i will not pay a single amount to you or Muktara Automobiles.

I think you will look into this matter as soon as possible and do the needful.

Thanking You

Yours Sincerely
Reshma Kothambikar/Kamath
Ph.no:[protected]
Panajim Goa

Dear Sir,

This is to bring your kind attention that we purchased XYLO vehicle on ... almost 1 year?? Completed and we have completed 6 services.

Month of October -2016, when i start my engine

There is a light called ‘’ Oil Indicator ’’ is blinking. Due to this issue I have went to your authorised service station in SRI ARN MOTORS, Thanjavur – 613403, Tamilnadu.

On 19-Oct-2016. I have reached your service center and I registered my complaint for ‘’ Oil Indicator lights is blinking ‘’ also I informed them to do oil service too and they registered my complaint.

After that your service people inspected my vehicle and they recommended me to change the break pad and doing some Lath work also. I given green signal to go ahead to solve the subject issues.

After completed the service, I got my vehicle back and ‘’ Oil Indicator light ‘’ problem solved and new UNEXPECTED PROBLEM was created by your service people.

Let me to explain the new problem how it was created by your service people.

While I am driving the vehicle, while pressing the break suddenly my vehicle is getting ‘’ Jerking ’’ (only pressing the break getting jerking, otherwise my engine is normal running)

Please note that this problem is created after change / repair break pad and drum lath work.

Again I approved your service people and informed about this issue, then they said that ‘’ continue to run your vehicle it will solve automatically ‘’ .

But I had completed running of my vehicle for around 2, 000 + kilo meters, even though the same ‘’ Jerking ‘’ problem continues and it was informed to your SRI ARN Motors service peoples.

Then they told me to go to Thiruvarur Service center to solve the problem and again they did some Lath Work, they grinded the drum of my vehicle. After done the grinded the wheel drum, the problem not solved yet.

Then they are saying to me to change the Drum, which is not acceptable by me.

The problem was created your un qualified technician who repair my vehicle, they are the one who responsible for this issue. I argued with your service people (ARN Motors) people for issue and they have not given any acceptable reason and they not interested to listen anymore.

Due to this, I would like to register my complaint and it is to be solved by your concern only.

Kindly help me to solve the issue and keep the customer satisfaction in this regards.

Feel free if you require further information, do not hesitate to contact me.

I have enclosed the service bills from ARN Motors

Your truly

Jismath Azar
Owner Name: J.Kamarunnisha
Reg. Plate No. TN50Q-6143
Contract No. +[protected]

I have purchase Mahindra centuro bike in feb 2014, from your authorize dealer Gupta Auto Sameer Plaza, G Block, Sambhaji Nagar, Chinchwad East, Pune - 411019, Near Thermax Chowk. I got my all service from Authorized service center.
Since, Bike purchase i'm facings lot of problems in engine noise, I am not given proper mileage, noise from shock absorbers and Dashboard key is not working properly
Now dealer is asking me to change engine head and ignition key set for cost of (2300+2400)/-
My bike has driven only 27000km and comes under warranty period
Why should I pay for spare part cost as my bike comes under warrenty period,
I am facing problem from 1st day of purchase
Please help me get resolve my bike Issue . email [protected]@rediffmail.com,
Otherwise I will go consumers court. plz do needful
Thanks
Nitin Arbooj
Contact no-[protected]

The words that I am going to pen here are aimed to make you aware of the work quality that you are delivering to your customers. I Ashok Chaudhary, wildlife photographer, I am regret to inform you that I faced very bad and irresponsible service from B.Mangatram, bhuj, Kutch, Gujrat. I purchased two cars from mahindra i.e. TUV(GJ12CG8435) and XUV 500 (GJ12CP6060), one year ago just because of the leading market values but since then I am facing a lot of trouble in running due to poor and careless service rendered. My XUV has taken a run of 20, 000 kms yet and both the jumpers(suspensors) are damaged. The behaviour of team mahindra was literally rude and even after having the warranty they refused to solve the issues but after a long controversy they got it done but the manner in which the mahindra dealer is providing after sales service would surely make your mahindra journey bitter and deprive the mahindra brand value.
I suggest you to please take an action regarding this or else we have to take some legal actions.