Dated: 24.05.2016
From
K. R. Govindaraju ph: [protected]
Owner of tuv 300 amt t8 model.
Ka - 41-ma-3379
Residing at 715, 10th main, vinayaka layout 4th phase,
Nagarabhavi 2nd stage,
Bangalore: 560072.
To
The managing director,
India garage,
Mahindra & mahindra
Bangalore.
Sir.
Sub: malfunctioning of amt system in my vehicle mahindra tuv 3oo amt –t8 version.
Vehicle no: ka-41-ma-3379, presently in india garage workshop (Peenya branch).
Ref: id 15090039, repair order no: ro17d001332 india garage peenya.
Vehicle handed over the india garage on dated: 13.05.2016
*
The said vehicle is purchased by me on dated: december 2015 paying in full cash and the delivery of vehicle is obtained on 16th jan 2016. Since then i have driven this vehicle with utmost care and i have faced software problems related to amt while on driving. Some of the incidents which i faced are very dangerous. It also happened while crossing railway track along with my cousin son mr jagadish, who is pa to ex - minister. It was he who has recommended this vehicle. Now, i have left the vehicle on 13.05.2016.
In the first 1000 kms of driving, i have to face problems related to reversing the vehicle. While reversing, the vehicle suddenly stops and this problem was rectified after 3 visits to the workshop. They (Workshop people) too have experienced this problem. After the first service, i have to face problems related to amt system. While on the drive, i have notice that the warning lamp illuminates and all of the sudden the display light of the gear & the lights in the odometer disappears. The photo is sent to the technician through what’s up.
When i noticed the mt warning lamp for the first time, i just gave attention to it and i rode the vehicle very carefully at low speed and that too on the peak hour. But at the signal light, i just brought it to neutral & found that the vehicle power immediately went off and i noticed that the both the display needle rose to the other end and the display gear disappeared. I tried many times to restart the engine but failed. As the vehicle was in neutral it was pulled to the side with the help of police man. I tried to call workshop people at 9 pm but failed. After 20 minutes of total rest, i tried to restart and it started and carefully i went home. Next day, i took the vehicle to the workshop and again i noticed malfunctioning in the amt system. But this time, i didn’t stop the vehicle nor did i pull to neutral position. I know that when i pull to neutral or if i touch the gear for extra power, the vehicle cuts off & thereby i have to extra cautious. The workshop people too noticed the problem while on test drive.
Later, i was told that it was rectified by the mahindra team personnel itself and that the problem is solved. But it was not. And i have to face same problem after few days while on driving on the highway. This time i brought the vehicle to the low speed and i noticed that the vehicle runs even in this condition. I traveled almost to my destination and on the traffic less pipe line road at laggere, i just tried to know what will happen when i apply 3rd gear on the uphill (- sign) to take extra pickup. I applied manual transmission 3rd gear for extra pickup but landed on the jerk. I found that the vehicle power disappears as soon as to put gear for extra power while on the move or to the neutral when you stop the vehicle. I am really lucky as i didn’t try on the highway. And it is definitely dangerous.
Again i have give time to rest and again it regains its conscience and again it restarts and again it runs and yet again i have to face same problem. And yet again, i have to take the vehicle to the workshop and tell them story. Off course, it happened again and i took the vehicle in the same condition and showed it to the technician. The thing is that when it occurs, the vehicle runs but we should be cautious that not to touch gear for the extra power while on the run or put it to neutral at the stop condition. Also, i have spoken to gm anand, agm hamid, team leader dilip & others.
Please i don’t want to take risk and put my life in it. It is very, very dangerous on the highway especially when you face malfunctioning in the amt system. Even if it is rectified, i do have psychological fear. All i request is to give me a new vehicle with gear option or exchange to other vehicle i prefer or i request to refund the money. For the past 11 days, i am waiting for the reply/ feedback from your side.
Thanking you, yours faithfully
Signed
(K. R. Govindaraju)
Mahindra And Mahindra customer support has been notified about the posted complaint.
