Mahindra And Mahindra Complaints & Reviews

Hi,
I am writing to you a complaint for Scorpio N Z8 Manual Diesel vide chassis No- MA1TJ2YD6P6J92585.
Which is purchased on 22-Oct-23 from Koncept Automobile PVT Ltd Noida sector 14 UP.
First service has been done on 21-Nov-23, From last 2 days I m facing a problem that's why I visited the service centre side 4 Greater Noida UP. They r saying we need to change the turbo of the car so please look in to this...
Regards,
Amit Nagar
[protected]

I was working in win-win automobiles bhopal from 5th may, 2023 till August, 2023.
MD and CEO of the dealership has rejected my f&f and haven't provided my remaining salary. And CEO has promised me not to give my salary at any cost. I'm the only earning member in my family. I have done all resignation formalities completely.
I have served the dealership with all my loyalty and dedicatedly. I don't know for what reason they uphold my salary.

We bought a new Mahindra Auto from a Rishikesh branch and about 15-16 days ago the charger got internally damaged due to some wire issues in it we informed the store owner from where we bought it and they came to our house to check whether the connections and earthing management and they found everything perfect so they took the charger to repair it or exchange as it is in warranty right now, it's about 15 days gone but we haven't got the charger back. The driver I hired to drive the Auto is also stressed as his income has just paused. The company hasn't responded to anything clearly but is continuously delaying the charger. We planned to buy one more new Auto from Mahindra but after all such messed up services, I don't think that I should get another Auto now. We found very bad services from your side and now, I want you to arrange my charger as soon as possible and also respond as fast as you can. Thank you!!

I brought a scorpio n z6 silver colour car from your agency on 31/08/2023 when i went to take the delivery of the vehicle it was delivered with a dent on left front panal, when i complained the manager assured me of repairing the dent and got it repaired, i got my first 1000 km service after about a month on 28/09/23 then after driving my car for about 1500 km more while returning from ajmer my cars clutch sank on the bottom and gears were not working after assessing the situation i pulled back the clutch pedal with my toe and put my vehicle in proper gear or else i could have met an major accident which could have been fatal, i got my car repaired as it was necessary so after driving my brand new car for only 2528 kms i had to visit thrice at service center and had to pay rs18906/- for no fault of mine as i think you have delivered me a faulty vehical. i request you to kindly do the needful by either bearing the cost or replacing it thanks

My Vehicle Details
Mahindra XUV 500

I am writing to express my profound disappointment and frustration with the extremely unsatisfactory handling of a problem that arose from my car's servicing at Mahindra on June 2, 2022. The issue revolves around the AC switch, which was undeniably in perfect working condition when I entrusted my vehicle for servicing, but was returned to me in a malfunctioned state.

Immediately upon discovering the damage, I initiated contact with the assigned service advisor (Kumaravel) via WhatsApp but I received no response from him. This lack of acknowledgment and communication is not in line with any reasonable customer service standards.

Over the course of the following two years, I consistently raised this matter during subsequent servicing and other necessary body shop repairs. In the latest instance, I had a conversation with a manager by the name of Mr. Jayapandi at your Gerugambakkam branch. However, it is utterly disheartening that none of these efforts bore any fruitful results. The issue, which was a direct result of negligence on the part of Mahindra's servicing personnel, remains unaddressed.

I am shocked and deeply dissatisfied with the latest response I received when I reported this ongoing problem to Gerugambakkam AMPL. They mentioned the option to replace the entire AC button kit, but to my astonishment, they intend to charge me 5000 rupees for a repair that should rightfully be covered by Mahindra. Why should I, as a customer, be expected to bear the cost for repairing damage that was undeniably caused by Mahindra's own employees?

Given the extraordinary negligence and lack of accountability displayed thus far, I now insist on your direct intervention. I implore you to take personal responsibility for this matter and remain actively involved until it is satisfactorily resolved.

Furthermore, I kindly request that you provide me with the escalation matrix for Mahindra's Servicing Department so that I may pursue appropriate channels for addressing my grievances.

I trust that this issue will be addressed promptly, and I eagerly await your immediate attention to this matter. Failure to provide a reasonable resolution will leave me with no option but to explore alternative escalation courses of action to protect my rights as a Mahindra customer.

FYI, I have spent lakhs at your service centers and I have more than a few vehicles that are regularly being serviced by AMPL, if this is how you would make your regular customer repent, I wonder how your other customers feel.

Thanks,
Yash V

The above email was written to the GM of AMPL Guindy Service center two days ago,[protected] to which I am yet to receive a response, came here to escalate further.

P.S There is no escalation matrix for AMPL service center despite being authorised by Mahindra.

My car clutch was changed on 02.06.2023 and I drove my car 5000 to 6000 km only as on today 10.10.2023 my clutch problem occurred and they are saying to change the clutch again.
Is this the quality of material provided by Mahindra to their customer.
Very disappointing about the service and quality of Mahindra
India moving towards MAKE IN INDIA product and Mahindra being a Indian Manufacturer doing this kind of things to their customer.

I Vikash Kumar Agarwal purchased Mahindra XUV 300 TGDI (23BH 9365E) in the month of June 2023. In With You Hamesha Name and Mobile no. is showing as Manoj Laxman Morankar and [protected] instead of Vikash Kumar Agarwal and [protected]. Not only this sold date of vehicle is showing as 11.01.2023 instead of 21.06.2023.
After having discussion with customer care and Mahindra staff member regarding the issue a number of times the same has not been updated.
Please clarify why it has not been updated and why it is showing in other person's name.

Today also in the invoice generated after my first free service from Bhavna Automobiles pvt ltd Name, contact number, and also Sold date was showing in other person's name

Vikash Kumar Agarwal
[protected]

I had booked a Mahindra Scorpio N Z8 Petrol Manual variant on 18th of August 2022 from the Mahindra website auto.mahindra.com
and the dealer India Garage, Whitefield, Bangalore.

After that the online Customer Promised Date for delivery was showing Jan-Feb 2024 for me.

I followed up several times with the dealer for more than 13 months and I was told by Mr Ramesh from the dealership on 29th August 2023...

Respected sir / madam,
my name is AKASH CHOURE, aged 20 years. I am a resident of bhopal, madhya pradesh. I was working in WIN-WIN automobiles, pvt. ltd. as a sales executive and EV consultant. This dealership is situated at misrod, hoshangabad road, bhopal, M.P.
During this whole period of employment there, I carried out my duties and responsibilities in a very responsible way with whole dedication. I have also completed all resignation formalities as required.
During this whole period of employment there, I had carried out my duties and responsibilities in a very responsible way with dedication. I have also completed all resignation formalities as required.
However, they are withholding my salary for the month of July without giving any genuine reason and explanation. Also, they have cut off my salary for the month of June, without any prior notice or information.
I have been following up with them for the past 2 months, but they have not been cooperating at all. I have been facing severe financial issues because there are family dependents who solely rely on my income
I am the only earning member of my family and my father expired recently. Also, I have not made any sort of mistakes that had an impact on the dealership yet they cut off my salary without any prior information.
I have already mailed you previously but hasnt got any sort of answer/ solution.
Now, I am planning to make this problem viral on social media.
Moreover, the CEO of the dealership MR.RAVI CHANDRA has not approved my salary and asked me not to file a complaint against the dealership. Otherwise, i will have to face consequences and the GM of sales in the dealership, also told me nothing gonna happen, keep trying.
literally, my family is suffering from financial problems, they are playing with my problem.
Therefore, I kindly request your goodself to look into my grievances on non- payment of salary by my ex-employer, and give necessary direction to them to release my payment immediately. I shall be grateful to you for your help.
Thank you,
Akash choure

Dear Team,

I hope you are doing well and reading this. To voice my regret and displeasure with the service I have received from your Mahindra store, I am writing to you.

I reserved a XUV 700 AX7 Diesel Automatic in your showroom at UNITED AUTOMOBILES FARIDABAD, Haryana - 121003 on 7 Aug 2022. I was told at the time of booking that the delivery will take around 1 year, which I thought was reasonable and decided to move through with the purchase.

Since making the reservation more than a year ago, I have not heard anything about the delivery of my car. I have followed up with your sales personnel several times, and each time I receive hazy assurances and no specific details regarding the progress of my transaction.

Furthermore

Dear Mahindra & Mahindra

I, Francis VP, booked the Scoprio Z8 model on July 31, 2023, and it got delivered on August 17, 2023, and we are so happy for that, but at the time of handover, we inspected the vehicle, and we were unhappy because we found major defects.

The car was not washed well and the interior was not cleaned properly. We found so much dust inside the car.
The front bumper's right side got...

My car is under warranty of standard 3 years
I am getting issue of gear change,
Service centre ask me to change gearbox with quotation of 75k
But this supposed to be covered under a warranty but they refused to do so...

My name rajvir singh
vop boparai kalan
distt. ludhiana,
tehsil jagraon
punjab, india
mobile number [protected]
Arjun novo 655 4*4
model year 2022

I bought 575 sarpanch tractor 3july 2022
Since I purchase this machine many problems are in machine..like Bosch pump, tube, wheel, leakage, , , and surprisly now engine sieze problem occurs due to no water supply..

Showroom ( om sai automobile, khed, राजगुरुनगर)says it has no warranty cover from mahindra company..
Showroom staff pushes all foult to customer...br...

I am c.Vignesh coimbatore i having xuv300 car i bought shield warranty purchesed via with hamesha app made payment of rs.22300.82/- payment mode credit card on 09/11/2022
but still yet the shield warranty but not yet actived beacuse of i have worgly enter the kilometer reading i have complaned several times but no response kindly active the shield warrnty otherwise refund me the same with interst thank you...

Regrads,...

DEAR SIR/MAAM,
1. i am col vinod rattan.
2. i am in possession of xuv 500 with regn no hp63b5568.
3. date of purchase - 09 aug 2020.
4. run only 20000 kms in last 3 yaears.
5. my car is in [censored]al motors wksp in ahmedabad. as per repair order the clutch of the car has been damaged.
6. it is surprising to know that how can a clutch of an xuv get damaged in just 3 years with only 20000 kms run.
7. it clearly indicates that the clutch assy was of sub standard quality.
8. you are requested to see into the matter and compensate accordingly.
REGARDS

Dear Mr. Anand Mahindra,

I hope this email finds you well. My name is Ameya Sharma, and my family and I are proud owners of a Mahindra XUV 3OO with Chassis No. N2M53991, registered under the number UK-14-K0666. We purchased this vehicle in January, and it is a December 2022 model.

I am writing to express our deep frustration and disappointment with the experience we've had with our XUV 3OO. Since the very first month of ownership, we have encountered multiple issues that have seriously impacted on our driving experience and trust in Mahindra as a brand.

Firstly, we have been facing a persistent problem with the 2nd gear. Whenever we try to use the 2nd gear, the vehicle struggles to gain pickup, causing considerable inconvenience and safety concerns during our travels.

Secondly, the link rods in the steering system have been generating noticeable noises, which is not only annoying but also worrisome regarding the overall safety and integrity of the vehicle.

Despite our repeated attempts to address these issues by raising complaints, we have received no response or resolution from Mahindra's customer service. This lack of communication and action has been extremely disappointing.

Furthermore, I must bring to your attention a serious discrepancy in our car's registration details. In your company's profile, the vehicle is listed under the name of "Pradeep Sharma" with an address at "R/o G73, Patel Nagar, Dehradun, Uttarakhand." However, our car is registered in the name of "Ameya Sharma, " with the correct address being "Lane No 14, Suman Vihar, Rishikesh, Uttarakhand." This incorrect information is a matter of great concern to us and raises questions about the accuracy of your records.

As middle-class consumers who invest our hard-earned money in purchasing a vehicle, we had the reasonable expectation of enjoying a reliable and trouble-free driving experience for many years. However, our experience thus far has left us deeply frustrated and in shock.

I kindly request your urgent intervention in resolving these issues and restoring our faith in Mahindra as a reputable automotive brand. We are eager to see these concerns addressed promptly and professionally.

I believe that your personal attention to this matter will lead to a swift resolution, and we can once again enjoy the quality and reliability that Mahindra is known for.

Thank you for your immediate attention to these serious issues. I look forward to hearing from you and having these concerns addressed at the earliest convenience.

Sincerely,

Ameya Sharma
[protected]

DEAR SIR,
I have availed a vehicle loan from Mahindra And Mahindra Finance Chinsurah Branch, Hooghly. My Loan A/C-6063286 and vehicle registration number is WB15D-5180(Bolero Pickup).
I have completed my total loan account in 48 easy EMI PAYMENT by no default from my side. But they have failed to start the ECS SYSTEM but from my side I had already gave them CHEQUES for REPAYMENT of my Loan A/C.
Now after completion of my Loan A/C they CLAIMED me and asked me to give hard cash to collect the NOC LETTER from them. So, please look into this matter as soon as possible so that I can easily collect the NOC Letter from them.

REGARDS,
RAJ'S WOODEN FURNITURE
PROP: MANIKA MAJUMDAR
MOB:[protected]

Took delivery of brand new XUV300 W8(O) from MM Motors, Selaiyur, Chennai on 5th July 2023. By end of July link rod issue. Still not rectified as the part is in production for pan India. We have been asked to wait for 3 to 4 weeks approximately. On 29th August driver's side window is not coming down. Each time we need to give for service we need to travel 24 kms one way which is difficult considering mileage is only 10Kms/l. No services centres within city limits. When I spoke to the service manager today about these issues he says "only" 2 issues!! Why should a brand new car costing more than 14 lakhs have even a single issue in less than 2 months??!! Really upset for spending our hard earned money on a 3rd class quality car. Due to these type of Indian brands the customers are loosing faith in the quality of the product and after sales service, therefore, we prefer going for international brands.

Dear Sir,
I Have availed Car loan in Mahindra & Mahindra Finance Loan Ac No 2529456 Vehicle registration no TN10AK8775 - MARUTI SWIFT VDI on the year of 2013 I have completed my loan by 2018. I Have Availed Loan of Rs 499000/- But I paid Rs 707438/-. I have given ecs of Karur Vysya Bank some problem in that bank so I changed ECS From June 2013 in ICICI Bank I given cheque leaves at T.Nagar Main Branch with guidenes of one executive They said from August 2013 u will get clearance in Ecs till that u pay amount through online or branch… From July 2013 one executive came to home and said give me EMI amount in cash we will provide receipt… I asked that executive that I am giving cash in hand any charges will applicable he said don’t worry charges will be reversed… every month I am handoverd cash to executives .. I asked to executive I have changes ECS in Icici Bank account he said some technical error u make payment in cash no problem… I changed ur account as handcollection case.. So monthly u make through online or handover to me executive said… Now suddenly Two executive came to my home and asking Rs 73366/- If Not handover the car …in My home old age parents only there ….. Last 10 years I am fighting with Mahindra finance now again getting threatening and harassment calls and using abusive languages and mental torture field visits…..i[censored] take severe action against Mahindra finance or I will file damage suit Section 73, of the Indian Contract Act, 1872 against Mahindra finance… Kindly close the Loan and provide clearance certificate……

Balaji T
[protected]