Mahindra And Mahindra Complaints & Reviews

Dear Mahindra,
Please confirm which variant allocated to OTF22A000926 booking id.
Current status is vehicle at dealership.
Some confusion at dealership.

I sent my mahindra thar to workshop (astro India bari bharamna jammu )for repairing as it had a minor hit on the lower side but the astro India people were only worried about to take money from insurance people but could not find technical nag from last 25 days and the height o[censored]nprofessionallism is that the vehicle was delivered to my driver in a pathetic condition where the brakes were not working .Kindly take it as a serious matter as it is a question of life .How unprofessional people they have kept in servicing who are not bothered to check the basic necessities of vehicle .

Meri gadi m oil leak ki vjha se dehradun premium private limited kotdwar m m gadi le gya
Unhone kha 1 din m thik hoyegi
Or 17 din lgadiy
Gadi vhi service centre m khri rhi
Mhuje store manager n kha ki hm apko 17 din ka loss dege
Pr abhi tk 3 month hogy vo bolre h ki dehradun se cheque ni bn ra

UK15ER 0323

Dear Mahindra
This is a matter of regret that the success of XUV700 (which is yet to be seen) has overridden the customer rights. Mahindra have taken booking amount two months back and till now no information about the delivery date. Over and above the sales executive ( Chandrasheskar from Siddhi Laxmi Motors Angul Odisha.)has booked the wrong model for me. I have asked him to book the XUV7000 P AT Luxury model but luxury is missing...

Firstly on my XUV 500. Mahindra having so many variants does not have any online tool to find resolution. I faced an issue, had search the entire internet watch some random videos by users to find certain alarms that is showing up. Can you guys not make an app, all mahindra cars under one roof and share quick guide. Let me tell you its so annoying when you dont find any info about issues user faces. Above all this M&M supposed to be highly tech oriented company.
Second, most of the dealers wants to squeeze max money for car services, with all false info and replacing parts that is not required. This is cheap, plz get this stopped. Its not limited to one dealer but to everyone across. I faced this often with Anant cars Bannergatta Road Bangalore.
Third, I wanted to upgrade to XUV700, for a 30L car why are you saving on cheap things, eg
1. Door handles could have been metal, how much did you save buy putting plastic.
2. Door handles could have moved upwards, would have been more sleek and safe rather than opening side ways, wherein it has threat of hitting anyone passing by.
3. Trunk should have been hydraulic, again dont know what you are saving here ?
4. Windows could have come with default shades, not a necessity but sure shot plus point
5. For exchange am getting more for XUV500 with TATA than with Mahindra, how is this possible ? just b'cause someone wants to upgrade with same brand, they are taken for a ride ?

I would like to get a response or a number to call some one and speak to on above concerns.

My Name is Ahmad Saad Shamsi and I have paid 21, 000 in A Automovers bank account on 06th Oct Bank Ref # BM12790***631888 to book Dazzling Silver AX7 AT Diesel

on 7th oct since morning i was trying to do online booking as well just to ensure timely delivery but couldn't do it, so just to ensure the car is booked I visited the dealership in evening and got confirmation of my chosen variant booked and he showed the confirmation on his tablet

on 8th of oct I got 2 emails from Mahindra for booking confirmation but none of them had any booking reference number

on oct 20th I got an email from Mahindra confirming my order with reference number OTF22B000346 and confirming the launch price locked for my booking as it has been done on day 1,

on Thu, Oct 28, 2021 3:31 pm I got another email confirming the delivery date of 06/Jan/2022 against order # OTF22B000346 following to this email I have sent confirmation to A Automovers's sales person Mr Saurabh

now when we arrived at December 4th and delivery date is approximately 30 days far I have sent all docs to bank and tried to contact my sales person for quotation, on day 1 he ignored my request saying please sent confirmation of delivery let us check on our Dealer Management System, on Day 2 I sent him couple of messages but he ignored my messages and disconnected the call every time I tried to reach him then I sent message to his line manager Mr Pawan, he asked me to send the booking and confirmation as well so I did. Again I waited for complete 24 hours but no response, on arriving on Day 3 I sent reminder messages and called couple of times but calls went unanswered and no response to messages from both, on Day4 morning I become impatient and called dealership landline they asked me to call someone Avadh Shukla, he was kind enough to call Saurabh in his office and took all the details from him and assured that you will get a call back after 5 mins.

Now Comes the Most Interesting Part - Saurabh Called Back After 5 Mins And Said- "THE CAR ARRIVING ON 6TH JAN IS PETROL VERSION, IF YOU ARE WILLING TO ACCEPT WE CAN SEND QUOTATION RIGHT AWAY OTHERWISE WE DONT HAVE ANY DELIVERY DATE OF DIESEL VARIANT IT WILL BE COMMUNICATED TO YOU THE SAME WAY YOU RECEIVED THE PETROL VARIANT DELIVERY DATE BY SMS, ITS A TECHNICAL ERROR DUE TO WHICH 2 CARS GOT BOOKED ON YOUR NAME, PETROL & DIESEL BOTH"

Dear Mahindra My Question to you is - "can I book a car without paying any deposit of 21000 ? if No how 2 cars got booked in my name when i paid deposit for only 1, this means there is fraudulent ways of booking car by dealer point, and they booked cars in unethical way
when I sent them copy of docs which is being used for 2 bookings under my name - so all the numbers which Mahindra has shown 25, 000 booking on day 1, another 25, 000 on day 2 is basically a gimmick to fool market and gain rush ? it is morally not correct to manipulate customers privacy breach his documentation and fool him around.

I am truly disheartened with this whole incident and feel ditched by company for trusting them

i feel cheated by dealership and by company Mahindra for loosing trust by following unethical means

Today morning when i was called by Saurabh I asked him to write the incident on letter head mentioning all what happened, I told him I will take this to Mahindra and i wont let this go - on that he simply avoided the situation on call by talking on someone else while i was speaking on call and hung up without saying anything about it

I hope Mahindra will investigate the situation and find reasonable solution considering all the aspects and proofs being provided.

I had booked Bolero Neo on[protected] from Provincial Automobile co. pvt. ltd. Chandrapur (MS) I paid Rs 11000/- as advance amount for booking and received the receipt for it. But i misplace that receipt, instead of that receipt i have photo copy of it. Because of delay in delivery I purchased another car and submitted cancellation application as well as photo copy of receipt at the showroom and requested for Refund. For past 30 Days I am chasing for refund but the sales manager Hemant Banspal and Showroom manager (name i dont know) are making new excuses, they told me to bring 100 rs stamp paper along with affidavit of misplace receipt. I request Mahindra Team to please help me in getting my amount of Rs 11000/- refunded asap.

I am collect a new car as 17 nov 2021 but till date number plate not issue and number

Respected Sir, I, Sawant Omkar Vilas wpold like to bring to your notice that my vehicle "Mahindra Marrazo" reg no MH02 FJ 8822 (chasis no. MA1WA2EV1L2H32997) has encountered a problem of DPF filter & AC has also become non functional.. Around 3-4 weeks ago, the vehicle speed stopped going above 50 km/hr. The vehicle was then admitted to VD motors at Sriganganagar. After 3 days of keeping the vehicle it was informed to me by them that the DPF had to be changed & that I needed to buy that DPF for around Rs .95, 000 as the company had refused to replace it even though the vehicle is in warranty. They said that the company is saying that the DPF has become fully choked & that I had neglected the warnings that were shown on the dashboard & also asked whether I had got the AC repaired from outside.. I need to make this clear that " The REGEN warning always went away after the speed of the vehicle was raised to 60-65 km/hr., therefore the issue of me neglecting any warning sign on the dashboard is wrong. Also I have never shown the vehicle outside other than Mahindra showrooms. The AC was also not repaired by them.
I would also like to say that this is the third time in less than 1 year that I have faced the same problem in the vehicle. The people at the service centres have said that the vehicle needs to be raced at 100km/hr everytime to avoid this problem, however such issue was never told to me by mahindra executives when I bought the vehicle. therefore this fault cannot be attributable to me. It also should be noted that such a reqiurement of running the vehicle at a minimum of 100km/hr is unreasonable as it is not possible in cities and cantonments.
Holding a customer responsible for such unreasonable demands of vehicle speed & asking for money for an equipment which has issues of perpetually going faulty is harassment of a customer. I would like to convey that I am an officer in the Indian Army & it was not always possible to drive the vehicle at 100m/hr inside the cantonment. The same could be said by any customer in cities also.
I tried with complete patience & spoke to many executives of VD motors, Mahindra, Sriganganagar., however I have only been given assurances & no action has taken place for last 3 weeks.
The vehicle was purchased on 27 Nov 2021 from NBS International Ltd, A Mahindra Group company, Mumbai, that is the vehicle is still under warranty & that the year of purchase has not been completed until now. Therefore it is incumbent that the DPF be replaced at the earliest by the mahindra service center.
I am a resident of Mumbai & had to drive down there, however because the repairs of the vehicle has not been done, I am stuck. This is utter harassment for no fault of mine.
I request you to please look into the matter & instruct VD motors to replace the DPF & also repiar the nonfunctional AC.
I have made the complaints to Mahindra customer care many times however VD motors is adamantly stating that they will not repair the vehicle under warranty terms & I must pay up as it is customer's negligence. I request that this injustice be stopped by consumer forum as the vehicle has gone faulty for same problem for 3 times in last 1 year.
Thanking You,
Yours Sincerely
Sawant Omkar Vilas

I have purchased Thar on 25/11/21 from JS Grover autos put Ltd. Pathankot, on insisting by dealer I agreed to get Teflon coating on same day. But with this Teflon coating scratches have appeared on the whole body, about which I have informed to dealer, even we visited dealer but they are not listening, plz provide a solution to me.otherwise I have no other option to get justice through consumer court

This is with respect to the new XUV 700 Top variant AX7L that got delivered last week (vehicle no : M6J12208).

Primarily decided to go in for this vehicle becoz of the Mahindra's brand reputation with SUV vehicles plus the features that got offered with this vehicle. In fact, that is also one of the basic reasons why i didnt hesitate in going for the luxury variant though it comes with an additional cost of 2 Lakhs on top of...

Dear sir/mam

Quiker me ye jo fake job offer kiye jaa rahe hai use band karva do. bechare middle class family vale ghar sahi tarike se chalane ke liye job dhundhte hai or yaha fraud ho raha hai. Masum logo ko loota jaa raha hai. Jo paisa fraud karne se loota jaa raha hai ise vapas karva dijiye. Mere sath bhi fraud hua hai.

I got a call from the company and they called for interview. On the date(22 nov 2021).After that they had asked questions in interview and they said i got selcted for the interview and they called after 2weeks they said to me i have traning in srikakulam.and asked for the laptop insurance money. Which i recieved from the company. I said no to them because i think it was a fraud. The amount they asked for it 6200. After the interview i had paid 1490 for the uniform and etc. I had lost my 1490 paid on (22nov 2021)

Recently purchased the Mahindra Bolero Pick up 1.7(HR38AC7247) on 10th OCT 2021 from Sanjay Automotive LLP Faridabad.
The issue was although we had a booking that paid more than half the down payment on 28th Sep they Mukesh and Mahesh forced us to pay a complete down payment on 29 Sep even the vehicle was going to be delivered on 10th Oct.

The service advisors Mukesh Kumar and Mahesh Kumar misguided us on various levels.
The insurance part and loan part even confirm we have a zero depression policy but that was not and said Mahindra did not finance the vehicle.
On 10th Oct they again asked 5000 as a security amount because we were
doing self-registration even they promised and given written confirmation for return the amount on the same day of registration but they took 50 days for that we followed up several times.
The accident happened with the vehicle and we beard more than 50000 due to this fake commitment because the policy was not covered under zero Dep.
Now Service experience was again the worst with Mahindra prime automobiles Service Faridabad.
I went there after the accident they behave like we are criminals not given any idea how much it will cost us and again treating like an insurance policy is a waste of money and two months was the expected time provided by them means you should go outside the workshop for this work. Although in the market we got repaired it in 12 days but cost us 50000.
Will never go with Mahindra again for sure but expecting some action from Mahindra against these.

My vehicle is xuv300 and 1st service due. I request you to please provide me pick and drop facility in ranchi for servicing of vehicle. vehicle registration no JH05AD6225.
Please do the needful it is urgent.
Mahindra Prateek automobile services in ranch unable to provide me pick and drop facility. Kindly do the needful.

I have purchased Mahindra Scorpio from Astro India company Address: Bari brahmna Jammu and kashmir. My vehicle 4 tyres are of same company ie: bridgestone but spare tyre is different company ie: apollo. Why is it? I want all the tyers from same company.

Name: PREM SINGH
MOBILE NUMBER:[protected]
VEHICLE NUMBER: JK21G9393
ADDRESS: VIJAYPUR SAMBA

COMPANY IS NOT UNDERSTANDING THE CUSTOMER PROBLEM ONLY FAVOURING HIS OWN DEALERSHIP.
I AM SHARING COMPLAIN POINTS BELLOW-
PLEASE SOLVE THE PROBLEM.

Re: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. LTD SIDHI MADHYA PRADESH.
Dear

My Name is Rohit Mishra Mob.-[protected], email- [protected]@gmail.com. I had purchased the Mahindra XUV 300 W6 DS BS6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli Madhya Pradesh.

The Dealerships manager had communicated that, you need to pay full amount and the discount will come in your account. but till date I didn't get any type of discount against the Purchase of Mahindra XUV 300 W-6 Diesel.

I had also called in Mahindra and mahindra customer care but no one had given the information regarding discount and they told that Dealerships will give you discount information.

It was also noticed in updated model the rear spoiler and full LED TAIL LAMP is not available that is very bad decision taken by company and I am very dissatisfied due to this cost cutting done by Mahindra and mahindra. I didn't know regarding this before purchase of the Vehicle otherwise I was never Purchase XUV.

Kindly I am requesting to the concern person kindly take-up the matter with Dealership and provide the discount as early as possible, otherwise I will return the vehicle to the dealership.

I request to the company that provide the compensation to the customer for rear spoiler and Full LED TAIL LAMP. OR PROVIDE THESE ACCESSORIES FREE OF COST IN DEALERSHIP.

Due to this incident I will never recommend any one to purchase the mahindra and mahindra vehicle in future.

Very bad service by mahindra and mahindra.

Regards-

Rohit Mishra

Mob- [protected]

[protected]
Dear Sir,

Thank you for writing to us.



We understand your displeasure. We always try to make our customer purchase experience easy and enjoyable and hold our showrooms at very high standards.

Sharing your concern related to exchange bonus and corporate discount not received with our Sales Head copied in this mail, so that he can take a closer look and take necessary action as required. He shall connect with you and co-ordinate further. Your complaint no. CF[protected] is registered with us.

Appreciate your patience. Assuring you best services always.

Thanks and Regards,

Swati Tiwari

Customer Care – Auto Division

__________________________________________________________________

From: rohit99mishra
Sent: Thursday, November 18, 2021 9:46 PM
To: CUSTOMERCARE
Subject: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli M...



CAUTION: This email originated from outside of the Mahindra organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Sir,

Thank you for writing to us.

We understand your displeasure. We always try to make our customer purchase experience easy and enjoyable and hold our showrooms at very high standards.


Sharing your concern related to exchange bonus and corporate discount not received with our Sales Head copied in this mail, so that he can take a closer look and take necessary action as required. He shall connect with you and co-ordinate further. Your complaint no. CF[protected] is registered with us.



Appreciate your patience. Assuring you best services always.

Thanks and Regards,

Swati Tiwari

Customer Care – Auto Division

__________________________________________________________________

From: rohit99mishra
Sent: Thursday, November 18, 2021 9:46 PM
To: CUSTOMERCARE
Subject: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli M...



CAUTION: This email originated from outside of the Mahindra organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Sir,



Thank you for writing to us.



We understand your displeasure. We always try to make our customer purchase experience easy and enjoyable and hold our showrooms at very high standards.



Sharing your concern related to exchange bonus and corporate discount not received with our Sales Head copied in this mail, so that he can take a closer look and take necessary action as required. He shall connect with you and co-ordinate further. Your complaint no. CF[protected] is registered with us.



Appreciate your patience. Assuring you best services always.

Thanks and Regards,

Swati Tiwari

Customer Care – Auto Division

__________________________________________________________________

From: rohit99mishra
Sent: Thursday, November 18, 2021 9:46 PM
To: CUSTOMERCARE
Subject: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli M...



CAUTION: This email originated from outside of the Mahindra organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

¹Dear Divakar ji,

Thank you so much for giving this type of false statment after selling the vehicle because customer has paid all payment.

I am sharing with you point to point true verbal discussion (some over call and some at the time of delivery of vehicle) which was done -

1. You had not communicated clearly to the customer that in place of exchange bonus you are providing the 3 accessories. seat cover, body cover, matting. at that time your word was "MAI KARWA DUNGA" .

As a customer every one understand like it's complimentary.

2. Before the delivery day or at the time of booking over call you hadn't cleared that you will be eligible for corporate discount and exchange bonus after taking TR Amount. Rs 4500.and any discounts we are not providing local customers.

3. At the time of delivery you had told for the exchange bonus, your vehicle valuation has been done and rate will come early.

4.you had comited regarding the exchange bonus and corporate discount in front of 3 person.

If you had cctv Camara and vedio then you can check clearly in audio and vedio both.

I have 3 person as a evidence they will clear you the true discussion which was made by you.

4. Your statement "After delivery the customer is making unnecessary demands on the call for additional amount " it is totaly false and I want only the discount as per your commitment and as per the company policy.

Corporate discount and Exchange bonus is pending from your side and I am thinking that my mistake was believing you and mahindra &mahindra and on behalf of your commitment and Faith in the company I had made payment.

5.i want to clear you one thing, I am not a illiterate customer . I know the customer rights and I will not be accept your false statment and false things.

I will not close this concern till I will not get all discount and one more thing, I will not be return any accessories because I had paid assembling charges for those accessories.

6.if my concern will not resolve early then I will raise this concern to mahindra and mahindra MD and in socal media also and if required then I will go another appropriate place for resolution.

Regards-

Rohit Mishra

-------- Original message --------

From: Branch Manager Siddhi Branch Manager Siddhi

Date: 25/11/2021 19:01 (GMT+05:30)

To: [protected]@gmail.com

Subject: Fwd- Concern Mr Rohit

Dear Sir,

As discussed while giving vehicle (XUV 300 W6 DIESEL BLACK) to Rohit Mishra on the occasion of Dhanteras . I gave a discount of 23000/- on insurance and corporate bonus 4500/- (when issued by mahindra) to the customer. and against the exchange bonus, accessories worth Rs-12000/- were given. After delivery the customer is making unnecessary demands on the call for additional amount.

Regards,

Divakar Singh

Sidhi (M.P)

[protected], [protected]

Dear sir,
I am writing to complaint about the inadequate and unsatisfactory service I received from one of your service centers.
On 26.07.2021, My car XUU300 W8 JH02BC 5251 was accident then I was dropped my car at one of your service centers Pratik Kokar Ranchi for inspection and repairing. Upon receiving the car, I noticed that your team failed to rectify two of the car problems I have earlier reported. Not only that, Engine alarm signal is always on i contacted many times but your team changed both sensor but problem remains same
.there is a weird sound coming every time I stepped on the brake].
I wonder if this is standard practice at your service center or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales and request from you to kindly contact with your team [protected] Service manager (Mr.Rajesh) or resolve issue otherwise replace my XUV 300 aeap.
Enclosed with this letter are copies of the registration card and other related documents for your reference. I hope that will be able to find a satisfactory solution very fast.
Regards

I booked XUV700 on 08/10/2021 through online with reference Id: a0Y2u000004DwYnEAK. I had to cancel the booking to book a different variant and placed a cancellation request. As per website terms and conditions I should have got the refund within 7 working days but its been more than 45days since I submitted the cancellation request. I am yet to receive the refund amount but the status on the website says "Amount Paid".
The customer service and the dealer through which I placed the order are not responding properly nor providing a resolution. I want to file a case on Mahendra and Mahendra for this.

Hello sir
I have taken jeeto x6-16 vehicle on 2-September 2021 from jay motors Karad .They didn’t gave me ani accessories on the delivery of vehicle, they told accessories are not Available and accessories are short we will give you accessories in 2 weeks, today Date is[protected] till date I didn’t get any accessories after telling lots of time to the employee of jay motors Karad as well as to the manager .Almost 3 months are over its very bad service from jay motors Karad. Company should take some action on them, so that next customer will get good service. From my side very Bad service of Jay motors karad.