Mahindra And Mahindra Complaints & Reviews

Have applied for a refund of my THAR booking.
OTF22A000086 on 20th Oct
No response on the status of the refund from Mahindra...

I had received mahindra bolero car without registration. Almost one month not any respond from mahindra SRS showroom thanjavur, Tamil nadu.

Hi Team
Greetings

We booked the XUV-300 Aquamarin color (Autoshift-Petrol-NT) W-6 Model) mid of last month -Oct-21.
At that time of booking, we got the information that the XUV-300 W-6 model has below car features -

1. 60%-40% Split sheet
2. Spoiler Inbuild with car
3. Vanity mirror both sides with lamp
4. Sunroof
5. Hand-rest
6. Hill Start Assist
7. ESP with Roll-over mitigation
8. Supervision Cluster with 8.89CM TFT Screen

We got the information that some of the change has been done at the Mahindra end, How you people do frequent change in models of any car.
That's why most people use to prefer foreign brand cars because how to trust on the brand don't know about it.
Previously, I am a user of Honda and Toyota companies but they are very clear about their policy brand image but my experience with Mahindra is not good as for as this issue is concerned.

How to trust the official information because Mahindra & Mahindra's official website also doest have right data about the car features & information.
For reference: SS attached

Now we are waiting for SURPRISE from Mahindra don't know what we will get its Mystery.

Best Regards
Pushpendra Sharma

10/10/2021 ko maine xuv700 booking kiya. Personal issue ki wajah se usi din maine cancel kar diya. Company ki condition h ki 10% charges refund amount me lagenge. Aaj 17/11/2021 h. Is bich bahot baar confirmation kiya gya kai baar complain raise kiya gya or kaha gya call ayega but abhi tak amount refund nahi hua h. Maine paiso ki jarurat thi isliye cancel kiya tha but mujhe abhi tak paise ni mile. Abhi tak verify ni hua h unse. Amount me charges lagne ke baad bhi itna time lg rha h. Please refund and resolve immediately.

Please help

mene scorpio s11 gadi kharidi he 30/7/2021 ko
lekin hame abhi vehicle number mila nahi.

Show room me bat karne se kuch nahi ho raha

uper se galat vyvhar kar rahe he


from-pravinbhai lallubhai patel
mob-[protected]

Hello

Have been trying to book a test drive since the day SUV700 was launched. Since there was on response online, I started all the dealers in Hyderabad. There is nobody answered till today and the call just keeps ringing. A better responsiveness is expected from such a prestigious brand

Thanks

My car XUV 300 purchase in July 2020 under warranty and face clutch plate and fly wheel problem 2 time in 14 month and cost more than 50000/-

I think this is a manufacturing defect of company so company must compensate full or replace the car

I am writing this letter of complaint regarding my car service center. I have been using your service for 3rd time now for the maintenance of my mahindra Thar.
however, I am not pleased with your recent services. Few days back I was returned my car from the workshop from 3rd general servicing and my complaints are not solved I have had a door closing issue
Engine noise, they have had my car for almost 3 days and still I see...

Today I went to purchase intercooler bracket for my xylo d2 model2009 at mahindra m shop outlet at bistupur, jamshedpur where the MRP of product was Rs 547 and 246 make 2014 rather iwas asked to pay Rs 750 and Rs 340 on manual bill and they didn't sell on MRP to me . Also tampered the MRP in my presence

Today i have go to the ahemadnagar mahindra showroom for the quatation and info about the scheme jeetoo mahindra but that time who one person patil is misbehave with me

Hello Mr. Mahindra and executive team,

I hope this email finds you well!

I wanted to reach out to you for a complaint against one of your Dealers Koncept Automobiles located at Gurgaon Sector 48, Haryana. I would also add the lack of support from your complaints department here. Below is my complete case history.

Complaint against Dealer:

The charges I would want to press are Unfair, Deceptive, Unethical and Biased practice in handling my booking of XUV700.

They delayed updating my records by a day to entertain their other customers by unfair means of booking options, such as accepting advance post dated cheque on 6th Oct 2021, accepted bookings via WhatsApp by sharing dealer account number for money transfer. The same was an official statement confirmation given by Dealerships Customer Manager and Point of Contact on a recorded line with your customer care agent on 24th Oct 2021.

Complaint number - CF[protected]

My statement:

I was the 1st person to step in the showroom at sharp 10:00 am on 7th Oct 2021, and my payment was made, file was completed for booking at sharp 10:13 AM 7th Oct 2021 and I was informed by dealer employee that the booking is confirmed on 7th Oct 2021.

Technically, I was in the first 57 minutes of 25000 bookings PAN India.

However, I received a message from your company that my booking date is 8th Oct 2021 and that I shall pay the price and scheduled for delivery as applicable for that date.

I would like to contest that as I was well within my time and at official medium of booking and I request your intervention in this matter.

I was never informed of the said alternative mediums of booking by the dealer or company’s official announcement, otherwise I would’ve sat at home, made the booking at my convenience and not have taken time off my work on a working day to travel all the way to the dealership to make the booking. I accept that I was competing to be in the first lot of bookings as any other customer would, but I used the official route, did not make any ‘under the table’ arrangements with dealership sales team and now I’m being pushed down in the queue despite my right timings.

Please also note, that I did not use website for booking, foreseeing the demand and possibility of site being overtly crowded, so I used other official means.

Complaint against Mahindra Customer Complaint cell: I am a Corporate legal professional and I understand the channels of escalation given by a company are important to be used by customers, before it becomes an executive escalation to CEO/Chairman/Chairperson/ Equivalent authority. So I gave it a try and was promised a callback from complaints cell on 25 Oct 2021 for complaint # CF[protected], but I never received any call, message or email.

Having said that, I would still want your main attention to the complaint against the dealer to help solve my issue.

Evidences to prove my stand:

1 - Call recording in your customer care line, dated 24 Oct 2021 at 9:32 am. This has the statement made by Dealer POC / Customer Manager, confirming the said unofficial modes of them accepting other customers booking and placing their records above mine. (My husband spoke on my behalf). Attached call logs screenshots titled “Outgoing conference call Mahindra CS”, “Outgoing call to dealership”, “incoming Mahindra cs call with complaint number”.

2 -Booking amount Payment notification from my bank at sharp 10:13 am on 7th Oct 2021. Attachment titled “Bank debit msg”.

3 - Booking payment receipt from dealer dated 7th October 2021. Attachment titled “XUV700 booking receipt”

4 - Booking confirmation email was received on 24th Oct 2021 around 1 PM from Dealer post I confronted them on a recorded line with your customer service agent. Attachment titled “post confrontation booking confirmation email”.

Mr Mahindra, I was really exited to be buying my own first car and chose Mahindra XUV700. I did make a booking of Thar back in Jan 2021 but I changed my mind when I saw this wonderful piece of machinery, which solves for all my comfort and capability requirements. Unfortunately, this scam by your Dealership Koncept Automobiles Gurgaon Haryana, had caused me a lot of mental stress and is very disappointing to see their biases, reflecting negative on your company’s image.

I really look forward to your intervention and support in this matter at the earliest possible please.

Regards,

Ruby Sarwal

[protected]

[protected]

Booking number - OTF22A000876

I have given my XUV-300 white registration number DL7C R 8478 purchased November 2020 for accidental claim around 6 months back at Sri Durga Automobiles, Moti nagar firstly the car was repaired in a months time due to non availability of some parts.

After a few months problems started with my car coolant disappeared from the car and there was no sign of leakage. So i visited the service center Shiva Mahindra Site IV Sahibabad and told the problem to the service advisor he assured me that the problem would be taken care of but after proper checking and gauge testing they were not able to find any fault in the car and were not even able to identify why suddenly Coolant disappeared from the tank and they were also not able to find any leakage in the coolant bottle or at any other point. So they just topped up the coolant and the car was handed over to me without rectifying the problem. Now around 3-4 days back the same problem arised again Coolant disappeared and the car was getting heated like anything, i was not even able to drive it for 2-3 kms even after putting coolant in the car. So i called the service advisor for car pick up and they towed my car on 8th Nov. The car was getting heated so much if it would have catched fire who would have been responsible for the disaster. This is clearly a mistake at your company's service station as they were not able to identify the problem and without rectifying the problem handed over the car. Also whenever there is need of any part it is not available every time they have to call the part from Mumbai/Pune because of which I have to suffer for 4-5 days extra. This time also the coolant bottle is not available and they have ordered it and havent been received till today i.e. 11/11/2021.

Apart from this there has been mileage problem from the first day when i purchased the car is only giving 10-11 km per litre even on highways. Every time when i have gone for service of the car i have asked the service advisor to do something about this but i have been given fake assurances only.

Also the rear view camera has been not working and showing error since 6-7 months i have asked many times to get it replaced but due to non availability of the same that has not been changed and even after notifying it i havent received any communication regarding the same.

My personal experience with this car has been nothing less than a nightmare. After paying such a high price for the car the expectations were high but i have been hugely disappointed. So i am asking you to keep the car with you only and refund my money.

I have mailed this to [protected]@mahindra.com on 8th Nov and havent received any reply from your side.

On 10th oct, 21 I have got my 9 months old bs-6 bolero opt 2nd servicing at pasighat iconic automobile service centre, arunachal pradesh, but very disheartened to see that the vehicle is making sounds in the suspension system after servicing. Previously it was ok. Is there no any expert mechanics, may be they have done unneccessary works which altered the manufacture settings. Any solution/answer from the dealer is yet to be got. Really & highly irresponsible

HR55AJ8466 mahindra jeeto bought in December 2020 in the name of R k kraft Papers
Now on 6.10.21 the vehicle had some issues and inspite of warranty the same hasn't been done and we were asked to pay 18 k we did when driver took and vehicle within 3 kms it stopped and again towed back to sanjay motors LLP in Gurgaon service centre.
This has been done thrice and till date the vehicle is not done ok and u have paid more than 25k to sanjay automotive and their customer care is also not responding.their executives Pushpender is not responding.

मेरे द्वारा 15 अक्टूबर 2021 को दीप ऑटोमोबाइल आजमगढ़ से मेरी XUV 500 का पार्ट्स ऑर्डर किया गया था, जो की अभी तक प्राप्त नहीं हुआ है । मेरे द्वारा एडवांस भी जमा किया गया था फिर भी इतना टाइम क्यों लग रहा है मुझे समझ में नहीं आ रहा है।

I had given my Scorpio for a regular general service (110000 km) . Had only 2 complaints wrt voice command & a broken fog lamp . Got a bill for Rs 5600 as a general service charges & none of my complaints addressed for want of parts which they said will come after a few days for which am still waiting . I feel I had paid Rs 5600 only for a water wash .

Problem: AC cooling not working well
Name of Vehicle: Mahindra Bolero P
Vehicle No: MH 13 DQ 3199
Owner: Manisha Narayan Gund
Date of purchase: 11 Dec 2020
Contact Number: [protected]
Dealer: Gandhi Motors, Solapur

Concern:
I handovered my vehicle at Gandhi Motors, Solapur for the above mentioned problem on 27th Oct 2021 and for the last 6 working days they tried to resolve the problem.
On 03rd Nov 2021 I got my vehicle stating the issue is resolved but as of today morning I am still facing the same issue.
Now Gandhi Motors is asking me to bring back my vehicle on Monday i.e.08th Nov for further resolution for around 4 days. As I am working professional with a daily up-down of 100kms for my work, from the last 8 days I have spent almost Rs 4, 000 as my travelling expenses and had to face a lot of inconvenience.

For past 12days only work done is dismantling wires and assembling them again. Attached snapshots of same.

Even I have dropped mails but no update over there and also no call back from any authority. I would raise a police complaint in case no response till today EOD.

Vehicle met accident on 13th oct and sent to athorised dealer industrial farm and equipments guwahati on 14th oct since then it is with them estimate approved from insurance since 2nd nov and dealer is saying it will take another one month to get the repairs complete. I am not getting this digested a simple 1.10 lakh bodyshop repairs with new bolero is taking that much time to repairs with mahindra authorised dealer ML115673 quotation no. QTN22A000579. part procurement will take 15 days from now and another 15 days for repairs. I am sorry not expected from Mahindra. Anurodh Malik [protected] (Star Cement)

Dear sir/madam

I have booked mahindra tharlxpatct at ashok motor, tezpur on 13/01/2021 payment through imps[protected] on 13/01/2021 amount to rs 21000.00. I have cancelled the order as I got transfer from tezpur to Gujarat.

I have ask to refund the booking amount but still they have not refund the amount. Therefore I ask you to refund the amount immediately.

Regards
Khosa hesuh...

Mera name satish tahalwani hein
Maine ye car Mahindra showroom evergeeen motors se purchase ki thi jisko purchase kiye huye 12 mahine huye hein is car ko jab se Maine purchase kia hein tab se iska engine 2 baar change karwaya hein or 12 mahine main se 7 mahine yeh car company main hi khaki rahi company wale mujhe bewkoof banate rahe ki saari cheejein solve ho jayenge but aisa kuch bhi nahi hua Maine company ko request karke replace karne k liye kaha par waha k Service manage Mr Bharat Taneja mujhe hamesha se aaj kal aj Kal boltey rahe .ab meri position yet ho gai hein ki Maine is car ki 7 month ki EMI faltu company main khade rahene ki di hein or evergreen motors se meri koi sunwai nahi ho rahi hein or mujhe baar baar misguided kiya jaa raha hein .main haath jod Kar Mahindra company se request Kar raha hu ki meri car replace karwaye anyatha main apni maansik pareshani se pareshan hokar kuch bhi kadam utha sakta hu .
Satish tahalwani