Mahindra And Mahindra Complaints & Reviews

I went for servicing of my Mahindra Bolero ZLX after 20, 000 Kms while I faced an issue with the Hand Brake. The service center delayed the service for 2 days saying that they don't have requested the parts. After 2 days I had to get the car back without replacing the hand brake due to unavailability. They did not even tell me about the seriousness of the issue or the consequences it would have in a long run.

Now after 30, 000 Kms I went for my first paid service and they handed me an estimate of around Rs. 50, 000, saying there has been significant damage to the vehicle because of the faulty hand brake. Moreover, they insist on keeping the vehicle for another 3 days because of the unavailability of parts. The estimate included servicing & parts like Disc Brakes, Drum Brakes, Suspension, and so on.

The service center guys are not ready to take any responsibility and suggesting that we move forward with the repairs. I am surprised to learn the condition of the vehicle, at mere 30000 Kms, especially when the service was due at 40, 000 Kms. As a professional, it is their duty to fix any current issue with the vehicle and even let us know the status of any other issue that may arise in the future. Knowing that the hand brake was not in 100% condition they should have told me about the possible issues that may arise due to this. Their negligence could have cost me my life if I had decided not to have a service at this point and waited for the next 10, 000 Kms.

It is my humble request to the professionals to perform their job with utmost sincerity. Their negligence not only causes customers like us a lot of hassle but it may someday cost someone their life.

Dear Sir,
My Vehicle no is KL54F4554, my last service done at Eram Motors Pvt Ltd, Kottakkal, Malappuram, Kerala on 9.11.2020 that was 60000km. At that time I told the advisor Left side shock up sound, Running Steering Lock, Front side sound, Service engine light not working, AC not working properly, Charging Slot not working. I am very much dissatisfied with them. After that only 4000km ran, showing the same complaints. I called the Eram Motors people they didn't even bother to respond back to me. I have never ever seen people like this. I think they cheated me for giving me a huge amount of service bill Rs.36000/-. Bill attached for your reference.

I think you will consider my complaint and give a solution.

I had purchased a new Mahindera Thar from Indraprastha automobiles on 14th June 2021.
This is regarding the poor service of Indraprastha automobiles as till date the car has not been registered & temporary registration has also expired on 13th July 2021.
From day 1 of car purchased I had been following up with Mr.Tyagi ( registration guy in Indraprastha automobiles, as told to me by sales team) for registration of the car. Everytime I use to call him for the status he had a simple answer ( aap tension mat lo, abhi to bohot time hai.. ) - In English - sir dont take tension there is lot of time to get the registeration done.
After 15 days of follow up with him & not getting proper response, I started my follow up with the sales person, Mr.Rahul Yadav. Spoke to him regularly through WhatsApp or a phone call to get the registration done timely as expiry of temp registration was coming close. But again in vein.
Finally on 13th July 2021 I contacted customer relationship Manager Indraprastha Automobiles ( Miss/Mrs AARTI ) to raise the issue as I was not in a position to drive the car due to non registration. On 13th Itself she committed that Registration will be done by tomorrow, that is 14th July 2021 without fail.
As Registration was not done she didn’t had an answer to phone calls n queries.
Again on 15th she requested me & promised that registration will be done the same day without fail.
Finally, after not getting any solution to my problem I had to move to higher authority of Indraprastha, that is the GM - Mr.Vineet.
After speaking to him he committed me that it will be done in 2 days no matter what & I will get the registration number along with RC & high security number plate as I was schedule to travel to Himalayas on 23rd.
Now we are standing on 22nd & still I dont know what’s happening. Before it was problem of registration, now they have a problem with RC & number plate.
I have tried my level best to follow up & speak to Indraprastha team but in vein. Again my travel program will be ruined because of mistakes of Indraprastha Mahindera.

Thanks & Regards
Rajesh Keswani.

Dear Madam dear Sir,

Good day to you,

We purchased a Marazzo M8 on 10th of December 2018. The vehicle has completed 16k KM as of 21st July 2021.

This is to bring to your kind attention that all the four tyres have worn out in a short span of time and within 16k KM, in spite of regular servicing and check ups at the authorized service center in Topsia Kolkata.

We have been a bonafide customer with M&M since 2015 when we purchased our first vehicle Xylo H4.

Kindly look into this issue and confirm the technical causes of the tyre failure in this short interval and suggest what is the way forward to not repeat such cases in future,

Kindly also note that the portal is not allowing pictures/photos of 2 MB to be clipped,

Thanking you,

Yours sincerely,
Sophia Ursala Thomas
[protected]

My car no. is HR10AJ8224 . The last service date of my car is 24.06.2021 . Then I told the advisor and manager my car's speed sensor is not working please change it . They told me that sensor will be available after 3 days but they are lying me sensor has not reached in workshop at sonipat P.P Automotive from last few days . Please give me solution and take action against the manager and advisor and store keeper . They are not good person and also irritating me . Their behavior is not good . Bad behavior . Please take action against them . Another I will sell my car and in future I will not buy any mahindra car .
Parvesh Rana
Sarpanch
Gram Panchayat Hullaheri
Sonipat
[protected]
[protected]

Hello this side sourabh khandelwal from ajmer rajasthan i own 5 mahindra pickup and i am very much dissetisfied with your agency in ajmer ..I have given my accendental pickup 2 months back for repair and till date nothing happened ...Is this is the service pattern pf company..Ajmer manager dont pick up calls they dont even bother to respond back ...They are useless..Because of greanland ajmer we decided to purchase 5 yodha from tata ...
My pick up number is rj01gc5322 by name rasik remedies pvt ltd
i urge you to intervane and help us...Sales of mahindra and mahinda is decreasing just because of such dealers ...

Dear sir,
My name is saket Kumar, I have been online applied in this company. I have been selected for supervisor post. Company contact no. is [protected], [protected], [protected]. I have been lost my 20000 thousand for Registration, courier, insurance etc., please help me for recover my precious money.
Thanking you,
Saket Kumar
[protected],
[protected].

Highly unsatisfactory,
Purchased mahindra marrazo demo from karnal, Haryana dealership, Vaibhav Bamba is the owner of this dealership sold me this car and committed that he would repair all the affected things in the car, because at the time of selling some parts is not available like (seat cover was torn, the front bumper was broken, the car tray from middle console was missing) but they have committed to put all these things, you buy a car. But as soon as I bought the car, he started saying that we will place the order, you will have to pay for all whatever you want. This is completely shocking for me that how can someone fool to another person only for the sake of selling the bad product.
I’m requesting you to please take the necessary action against the employees for the fake commitments and selling of bad product.

I have purchased xuv 300, w4 diesel model from your dealer Pothens mahindra at Cheranalloor, ernakulam Kerala.On today at 20/7/21 the vehicle got overheated. I visited your authorised service centre at Pathanamthitta, and enquired about the same. They checked the vehicle and inforned that Due to Radiator leakage the vehicle got overheated.. Very bitter experience from your side.. After purchasing a vehicle within 10 days it shows serious complaint.Are you selling a complaint vehicle to us. From the day after booking the vehicle the we have received very bad experience to the dealer.. Now radiator problem.. Very bad experience

Hi concern,
I have TUV300 t6+ Aug 2018 model facing rear wheel spin issue during rural areas driving as well as having too much body roll issue.
Customer name - Dinesh Tripathi
Contact no- [protected]
E-mail- shekhar.[protected]@gmail.com
Kindly resolve urgently

Service third class koi response nhi dete time pass krte h machanic aur supervisor itni ghatiya service h Osmanabad Maharashtra show room ki koi value nhi atitude dekhate h

Dear Sir/Ma’am,

I am Parveen Singh, I am a customer of your well-known agency and had bought Mahindra xuv 500 HR85 C -6728 Kbs motor pvt Ltd ambala near Tepla village. 27 /05/2019 to hve pushased vichle Vilage tepla Near kbs motors pvt ltd Ambala haryana today m call kbs motor this no [protected] Mr ram pick the call Sir plz provide the no Hsrp Billings Agent no Mr ram Rudely behave Agr Car yaha c li h toh no duga Varna nhi jisko bolna h boll do Mr Ram does not behave as a gentle person and do not provide accurate service to their customers. Therefore, I request you to kindly look into the matter and expedite the same as soon as possible.

Contact [protected]

The person on whom compliant lodging: Manager and service consultant
Vehicle serviced: KA 51 Z 864
Year of Purchase: 2009
Mileage: 63309
Customer code: C[protected]
Years of servicing: Since beginning after purchasing from India Garage
Usage: Single-handed
Complaint:
1) The last service is done in December 2019 (Mileage 59, 500)
2) From December'2019 to July 12, 2021 (Mileage 3, 800)
3) Approached for headlight lamp on driver side and general service
4) Approved online on 10/07 and delivery date is 12/07/2021 at 2:45 PM
5) Received call on 12/07/2021 asking to approve about 31 items costing Rs. 33, 510 and instead of asking on the phone I told them to send the list
6) List was sent on 12/07/2021 at 11:20 AM
7) I told them that I am personally coming at 1:30 PM.
8) I went along with my colleague and was told that the service consultant was on lunch.
9) We met the manager and told him the issue.
10) By that time, the service consultant came and started explaining.
11) I asked him that I requested general maintenance and the service consultant suggested I go for 70, 000 km service on 10/7/2021 even skipping the 65000 km service in between?
12) Manager asked him whether you have explained the entire list or not?
13) I could observe both the faces and service person started telling on each item and influencing our fear!
14) We told to the manager that it is one way of creating a fear psychosis in customers and playing a game!
15) Vehicle was hardly used much between Dec'2019 and 10/07/2021. At the time of the previous service in Dec'2019, no such information was given to me that in the next service there is a need to go for so and so issues. This has been a general practice I observed in the past 10 years. But, never they forced us such complaints unless it is an accident check. I even asked Mr. Zuber Khan who used to handle my vehicle. It was told that he left the job. Although I asked his contact and Chromo service center, everyone said we don't know.
16) I am ready to move to Chromo and asked the manager to return my vehicle!
17) The manager did not show any curtsy and told me you can take it.
18) The service consultant took us to the workshop where I saw that the whole vehicle wheels and some parts of the engine were dismantled.
19) Even if they pack and give a vehicle without proper fitting, can I drive to another place?
20) Once I leave the workshop, they say if something breakdown happens on the way that was not their responsibility as I have taken back my vehicle. Isn't it? Neither they are ready to assure that it was packed to the way when I handed it over to them.
21) In such an awkward situation what is the option left to the customer?
22) Except asking them to proceed with servicing.
23) Even during the process, there was some birthday celebration and the manager came into the workshop and shown the least curtsy to come to the customer and updating the situation himself...My question is...Is he the right person having curtsy to the customers?
24) I doubt that he might be instructed by the service engineers to make the volume of business to satisfy his targets!
25) Coming back to the vehicle, the service consultant started telling that this left arm and right arm of the front wheel are important while in the city. When I told them that this vehicle is used only for long outings then he changed to long run. He narrated that it was jammed and may further damage when blindly jump over speed breakers, potholes, etc.
26) I am being a scientist asked him a question that once you raised the doubt and imbibed a fear in the driver, do you expect the driver can go with confidence? I also told you are playing on the psychology of the persons for your vested interest...My question is...Is it not a misleading/misguiding attitude leading to blackmailing the customers for their business volume?
27) In the meantime another service consultant arrived and told the service consultant to just take care of nonbreakable service on the road. But, the service consultant who attended the case is very enthusiastic, a good follower of the manager (PPS Motors) but ignoring that Mahindra and Mahindra company is losing the faith of customer (Without any attention to the history of the vehicle or attachment of the customer)!
28) Under the unavoidable situation, we sorted the list in a psychological environment inflicted by the service engineer.
29) After avoiding clutch plates which were changed in 2017 and I am comfortably running(please remember it is absolutely 100% under my alone driving), we were told the service cost was Rs. 16, 635 + Rs. 4, 055 (GST).
30) Your service consultant wanted to show a great favor at the end saying that he is not charging general service but charging item-wise service charge that was accounted to Rs. 5, 909 + Rs. 1064 (GST)
31) The final bill I paid was 27, 663=08. I paid through credit card and the vehicle was delivered on 14/07/2021.
32) I told them that I did not want a dry wash and avoided it as usually I was doing in the past (I was giving for wet cleaning outside). However, in the past, at least they used to dust the mats and return the vehicle but, hardly any curtsy to return the vehicle to the customer in some respect!... Is it admirable behavior with the customers?
33) My final complaint is... Why suddenly did so many replacements surface? What is the integrity of your service manager and consultant for customers?
34) Please check the 10 years record of the vehicle from the same service place (initially M/s Chromo, then for a short period M/s Indel and now M/s PPS Motors), and even during major road damage, no so much replacement happened in the past. Moreover, your computerized information gives the details to some extent which was not executed. It was done manually.
35) I was cheated by the PPS motors and played a psychological game on the driver's mind by the Manager and service consultant.
36) I request to analyze completely the complaint and A) demand for a refund for nongenuine replacements, B) Curtsy of Manger and Service consultant for customers C) Misleading and psychological blackmailing of customers on the vehicle condition.
The vehicle hardly runs 6000 km in any year. It is given only company servicing since 2009. The diesel is filled from 'Shell' to a maximum extent from designated places. The vehicle gives a mileage of 13+ Km/liter in the long run which is even better than Toyota Innova and a good piece. The same was also appreciated by met with past service providers but my experience with PPS motor is just as good as the psychological ravishment of customer trust
(SEE ENCLOSURES)

Am buying kuv100 TS25A1217
My is punnam, from warangal, telangana, 506002

when am buying the car from t
on words am facing problem from services,

And am missing one car part in ur show room,
On one responded for that still now,

And recently (last week)my car glass was Damage, and from insurance given clime amount, But ur service manager says no stock sir now it will time to will give next week.

Thanks

Dear Sir/Madam,
This is to bring to your notice that I a using XUV500 which is approx 6 years old and there is rust development near the windscreen of the vehicle, the worst part is water coming inside the vehicle from that spot during rain.
I am amazed by the quality provided by Mahindra in such a costly vehicle.
Earlier I was using Hyundai, Verna and there are no issues like rust, etc. I sold that vehicle after using 8 years.
Regards
Arvind Sharma
[protected]

Left hand side rear view mirror is damaged & was taken to your service Centre in Chikmagalur a week back.
Chikmagalur branch reported that it is out of stock.

I Purachase the bulero top model on 12/07/2021 in uttrakhand pithoragarh but we have to wait 6 hours to deliver the car and i think the roof rare of the car is given by company but their is nothing so and I am so surprised that their is no soil guard on the car what the facility you provide I am not satisfied . Now I told the other to not the buy a Mahindra product I am totally unsatisfied with you and specially your agent Manoj mehta

New Bolero Camper only 18 day today Tyre damage

To Shuhul automobiles
Pvt ltd.

Subject: Complaint regarding the fault of vehicle and issuance of Sale Letter in favor of Mr. Nazir Ahmad Mir S/o: Ghulam Mohammad Mir R/o: Nahidal Bandipora.

Dear Sir/Madam

On the above cited subject please take these points into your consideration, that
On 02- July-2021, I purchased a vehicle from Jammu office (vehicle name: Supro mini profit truck UX, model: 2021, color: D- white, Engine no: M6F15623). Unfortunately, the vehicle has not been satisfactory, because the front wheels are jammed. Please examine my vehicle and resolve my problem or collect my vehicle.
That, I have need of sale letter for bank purpose please issue me the sale letter.
If, these matter are not satisfactorily resolved before[protected], I will consider taking further action to resolve the complaint through the courts.

Yours faithfully

Nazir Ahmad Mir
S/o: Ghulam Mohammad Mir
R/o: Nahidal Bandipora
ph. No:

Respected Sir, I have visited Raj Mahindra Mohali on 10 July 2021.And again visited on 11 July 2021.Ur showroom have refused me test drive again by making False excuse that their concerned person is not at office and whereas while I was signing ur Visitor's book other walk in customer was entertained for test drive.Ur Staff has hurt my son's feeling. I am really disturbed and felt humilated the way ur people treated us.I went there to book a THAR. Regards to you. Hope u will look into this matter. Satbir Singh Dharni. [protected]