Dear Sir/ Madam,
Greetings!!
I had purchased a TUV 300 T4+ in the year Jan 2017 from TVS Mahindra. It's been 4 years that I have this vehicle and have only done about 24, 000 plus Kilometers in 4 years, I had no issues with this Car so far, all my services are done on time, if you check my service history in the Hamesha app. Well my problem started on 24, July 2019 where there was a problem with the turbo booster which was faulty and it had been replaced as it was a part defect which was told by Zulaikha Motors Ambattur, After that I had no issues with my Car, It was perfectly fine, I was getting good mileage no issues with the vehicle at all. All my services are done on time at the Mahindra service center only. Now here is the major problem which has started which has condemned the car’s engine… Before I tell you the issue let me say that my usage of the vehicle is very very less, by the kilometres done 240000KMs done in 4 years, you will have an idea of my usage, I self-drive my car and nobody else other than me drive it and if you look at the vehicle you will see how well I am maintaining it. Now here is the problem on Feb 26th 2021 Friday all of a sudden at 3:00 PM my vehicle got over heated seeing this I had pulled over and stop the vehicle on the road side, after I got down I could see some liquid leaking below the engine. Not knowing what it was and I didn’t want to take any risk of starting the car, I had called up Zulaikha Motors Service Center in Ambattur who advised me not to start the car and to send it to them by towing it, which was done. On Saturday I got a Call from the service adviser asking what happened and I told him what happened, so he started the engine and I was making a weird sound Tak Tak Tak noise, which was not the case before, and he said that there was no coolant. Well I am not sure how this can be as a month before I did a long trip outstation, and before I left I done a 360 check up, so I had topped up the coolant, check my brake, oil, pads, AC Gas, filters etc.. and everything was fine, I didn’t have any problem or face any issue on my trip, I came back and used it locally too had no issues. Then on Monday I had gone to the service center to see what was the issue as I got no update for 4 days from them, then got to know the coolant hose had burst that’s why there was a leak, but they weren’t sure if it was only that and they had to check with Mahindra what to do as the vehicle was under warrant till 22nd Feb 2022. As the service center they have to open out the engine and they needed approval from Mahindra on that. Well On Monday late evening the approval was given by Mahindra to strip the engine out and I had to approve the job on the Hamesh app which I did. Yesterday evening I got a call from the service advisor saying that we have got an approval to open the engine and its cover under warranty.. you will have to pay for Oil, AC gas, Oil filter, Gasket etc. I said ok…This Morning around 11:30 AM I got a call from the service advisor, saying that my Clutch plates are wornout alittle and there is a play and the freewheel too is wornout and I have to change it. I was shocked to hear this, How can a clutch plate get wronout in just 24000KM and when my usage is very less I use the vehicle only twice in a week. For a SUV, I am sure the clutch plates will come atleast for 50, 000KM.. If this has happened to me in 24000KM, then the quality of Mahindra vehicles are not good is what I take. I have read in couple of reviews that the engine heating is a major problem with Mahindra vehicles such as the TUV 300, XUV 500 and now the new Thar. Also I have read that Mahindra has asked all dealers to replace the coolant hose for vehicles that were manufactured between 2015 to 2017, but this was not changed in my car, even after doing all my services till last May 2020 . So this is purely Mahindra fault that my vehicle coolant hose bust and now I am to face all lot of issue after this.
Now my only fear and worry is that since the engine is opened I will face a lot more problems in the future, there will be engine oil leaks, Ac gas leak, etc as the originality of the factory manufacturing will no longer be there, and I am sure your R&D department will agree with me on this. I was getting very good mileage, now my mileage will drop and I will start to have more problems, Now since I am not changing the clutch plates and freewheel, the service center might do something it to make it go in 10 to 15 days so that I will come back to change its as it is money which they will make.
I was a happy Mahindra customer, now I am nolonger a happy customer as my vehicle is in a condemn state now of now fault if mine. Oversee all this I nolonger want to take back this vehicle, as I know I will be facing a lot more problems after this. I would request Mahindra to give me a replacement vehicle as a goodwill, as this issue which happened was not my fault.
I know you can’t and won’t give any guarantee that my vehicle will not face any more issues after the engine is stripped. I can’t afford to keep spending in thousand after this for something which was not my fault. My vehicle is very new and with just 24000KM to have a major issue like this is very very heartbreaking.
I hope that Mahindra and Mr. Anand Mahindra looks into this issue and do some goodwill for me.
Hoping to hear back from you and I am very very disappointed with this whole issue.
Mahindra And Mahindra customer support has been notified about the posted complaint.
Not a good thing i[censored] doing like this how van i refer u to my neighbours.
Pls return my shield waranty amount