MakeMyTrip India Complaints & Reviews

My name is Ritesh Jesrani. On 5th November, 2015 I tried to make an online Domestic Flight booking via Make My Trip: Mumbai to Bhuj return (3 adults, 1 child) via Jet Airways. During the first transaction attempt I received a message on the screen that the transaction had failed due to some communication delay/issue with my bank. No booking ID was generated by Make My Trip. So I attempted the transaction again. During the second attempt the transaction was successful but the Booking could not be held/confirmed by Make My Trip and I have received the refund for this booking as per details below: Booking ID: NF[protected] Refund Date: 05 Nov 2015 Refund Amount: INR 46936 Refund Reference Number:[protected] However, my bank based in Oman, HSBC Oman SAOG has confirmed that the transaction has occurred twice i.e. Funds were transferred to the merchant (Make my Trip) from my HSBC Oman Credit Card twice for the same amount. As of now I have only received only one refund from Make My Trip for the second transaction. The enclosed snapshot of my HSBC Credit Card statement clearly shows that the above transaction has occurred twice but only one refund has been provided by Make My Trip so far. I sent an e-mail and a complaint to Make My Trip to demand a refund for the first transaction (Complaint Reference ID:[[protected]] . However, on both occasions they are simply replying about the status of the refund that was processed by them i.e. Booking no. NF[protected]. There is no mention of the refund status of the first failed transaction at all. As such Make My Trip has not processed the refund for the first failed transaction. I don't live in India so it is proving quite difficult to reach the company over the phone to address this issue. I request Make my Trip to kindly consider my complaint and promptly settle the refund for the first failed transaction as well. Regards, Ritesh Jesrani.

[protected]@gmail.com on makemytrip i have tried to book a ticket on 7th october for the spicjet flight for 26 Oct, 08:15 hrs Mumbai (BOM) to 26 Oct, 10:10 hrs Bangalore (BLR) first time booking failed at 3:20 PM on 7th october for this booking wallet balance deducted + Rs 4102 deducted from andhra bank account (screen shot of the statement attached) wallet balance credited back and but not the bank amount 2nd Time: booking succesful at 3:43 PM for the same sector wallet balance deducted+ 4102 amount deducted from my State bank debit card ending with 6473 (bank account statement attached) i have sent several emails to the makemytrip team but they are saying booking was successful (it was successful second time only), i am not getting any proper reply from makemytrip i have also requested to check the payment with payment processor if they have received it or else please provide me the payment processor name so that i can contact them no satisfactory reply till now

We booked a room for two nights in Writer's hill via Make my trip booking Ref Id:[protected] for October 2nd and 3rd. We got a confirmation immediately after booking. On October 1st afternoon a few hours before our departure, we got a call from Make my trip that this booking is NOT confirmed. So our holiday was ruined at the last minute. On top of this Make My Trip has not refunded our money till today (November 20, 2015). Such a fraud company. Instead of compensating us for ruining our holiday by this last minute cancellation - despite giving us a confirmation Make My Trip does not even have the professionalism to refund our money. Will Never book through them again even. Such frauds are in business !!

Hi, I did domestic hotel booking on 31st October On Mobile app. 3 times money was debited from my account but there was no booking done. I got message from Makemytrip that the money will be refunded with 3 to 7 days. When i called to customer care to ask why my booking was cancelled they its there technical fault and most bookings where cancelled on 31st oct. It has been 21 days now not even a single booking amount has been refunded. I had been calling again and again to your customer care but there is no help. My husband has been to the Makemytrip office many time they are say same line with 3 days it ll be refunded. It a horrible experience i m facing of poor customer care service. You guys are fooling me by give extended dates. I want you refund me ASAP and solve this issue. In my recent conversation with your customer care person, said me to provided the bank statement of 31st oct, to see whether the transaction was done. Even after sending the bank statement, there is no call from makemytrip. Given below are the complaint ID and Booking no. Booking no : NH[protected], NH[protected], NH[protected] Compliant id :[protected],[protected],[protected] Reference ID:[[protected]} Please help me.

At the initial of trip the hotel was not confirmed so we had to take the pain in getting it confirmed via agent of makemytrip.com which lasted for 1hour & at the end of trip there was neither any appointed car vehicle to pick us up from airport nor the unavailability of the car vehicle was informed beforehand though the car rent was already paid at the very initial & the rest of the service rendered at our disposal was just satisfactory.

Hi,

I attempted to book a spicejet flight on 27th October 15 where I used Rs.1700/- from makemytrip wallet and the remaining balance i.e. Rs.4136/- was paid using my SBI Credit card.(Transaction id is given in subject line)

The transaction failed and the funds are not refunded neither in my wallet(Rs.1700) nor in my SBI crebit card(Rs.4136).

I had received a message saying money will be refunded in 3 working days.

Hello
Yesterday I did round trip rail booking through make my trip app.
When I was making booking there is option come fill the passengers details like name, gender, age etc...
I filled the name first then asked me fill the age of passengers for that need to scroll down the age option n numeric will come but once I scroll down the age option only 11 showing rather then 11 to 100.
I escape the age option bcoz I didn't find my age 35 in scroll down option but after escape/quit option, I was unable to process my booking there was a pop up window showing that first fill the age that time I was not having any option so I choose age 11 or booking has been generated by the name of child but my age is 35.
If I will journey on this booking it will be crime or reject by railway dept so yesterday I called to customer care of make my trip they told me your request for amendment taken n u will get your query resolve in 24 hour.
They didn't gave me my complaint no & when I asked the customer care executive to connect me your senior person to talk to this matter then he put me hold 45mnt n disconnect the my call.
Today again I called customer care to asked my complaint status then he told me we don't have ur complaint no & again he give me today another complaint no, again asked him connect me to concerned person who will take care my query so he put me hold 30 mnt n disconnect the call.

During my complaint process if the train seat booked fully then how will I or u do amendment n make fresh booking.

Its make my trip app technical error so give me fresh booking or do my ticket amendment.

For ur info I have attached the e-ticket for your ref.

My Delhi to dehradun booking is confirmed but return booking is not confirm bcoz its showing child.

Resolve my complaint asap before train booked full.

I have taken a screen short of age scroll down if my complaint not taking care I will go legally n upload the whole story on Facebook/Twitter/You tube whatever social site.

A wanting ur revert soon.

Dinesh Chand Saini
+91 [protected]
[protected]@yahoo.com

Generating server: makemytrip.com


[protected] Forwarded message[protected]
From: sonu saini
To:
Cc:
Date: Thu, 19 Nov 2015 21:00:45 +0530
Subject: Make My Trip Error
Hello
Yesterday I did round trip rail booking through make my trip app.
When I was making booking there is option come fill the passengers details like name, gender, age etc...
I filled the name first then asked me fill the age of passengers for that need to scroll down the age option n numeric will come but once I scroll down the age option only 11 showing rather then 11 to 100.
I escape the age option bcoz I didn't find my age 35 in scroll down option but after escape/quit option, I was unable to process my booking there was a pop up window showing that first fill the age that time I was not having any option so I choose age 11 or booking has been generated by the name of child but my age is 35.
If I will journey on this booking it will be crime or reject by railway dept so yesterday I called to customer care of make my trip they told me your request for amendment taken n u will get your query resolve in 24 hour.
They didn't gave me my complaint no & when I asked the customer care executive to connect me your senior person to talk to this matter then he put me hold 45mnt n disconnect the my call.
Today again I called customer care to asked my complaint status then he told me we don't have ur complaint no & again he give me today another complaint no, again asked him connect me to concerned person who will take care my query so he put me hold 30 mnt n disconnect the call.

During my complaint process if the train seat booked fully then how will I or u do amendment n make fresh booking.

Its make my trip app technical error so give me fresh booking or do my ticket amendment.

For ur info I have attached the e-ticket for your ref.

My Delhi to dehradun booking is confirmed but return booking is not confirm bcoz its showing child.

Resolve my complaint asap before train booked full.

I have taken a screen short of age scroll down if my complaint not taking care I will go legally n upload the whole story on Facebook/Twitter/You tube whatever social site.

A wanting ur revert soon.

Dinesh Chand Saini
+91 [protected]
[protected]@yahoo.com

I had done booking of two flight tickets on 11th nov . Booking I'd is NF[protected] for amount of 7528 . But when I saw my credit card statement, I was charged twice for the same booking . For the same passengers, on the same flight on the same day another I'd was created, NF[protected] . At the website of make my trip, this I'd is showing as unsuccessful . But payment for the same amount was deducted at the same time as the first payment . I have written repeatedly for past week to the mail I'd provided by company but I have received no revert . Request your assistance in getting my refund on priority .

I had book flight ticket from patna to pune via delhi on 5th oct.Date of journey was 8th Dec'2015.Same day i had to cancel the ticket, after cancellation i got a mail from MMT that they have received the request for cancellation for booking ID NF[protected] & the refund will be processed in 5 working days.But the refund was not made .
so i called & mailed them on 22nd oct for the issue, to which they replied that there was some processing end from their end & the amount will be refunded by 28th oct.But still no progress.
After so many follow up & mail, on 9th nov they replied that the ticket for DELHI to PUNE sector is not yet cancelled .So it is your fault .They asked me to cancel the ticket first and then the refund for both PATNA-DELHI & DELHI-PUNE will be done.
I did as per them & cancelled the ticket on 9th nov.
On 10th i got a call from MMT Representative that both the ticket is cancelled and i will be getting the refund in next 3 days.
Still no progess was there.
On 16th nov, got a mail from them that the refund process is delayed and i will be getting the refund by 19th nov.

And now 19th nov also over.
I escalated the problem to step 3 on their website but every time they reverse it to step 2 such that the issue should not reach to management.
I really feel like shouting at them and using bad words on them .

After following up for 45 days, i feel like helpless and there is no support from MMT at all.
They are just cheaters and have worst customer support.I Dont even know if i will get my money back or not.

Regards,
AMIT KUMAR

I tried to book a ticket from ahmedasbad to indore. And during payment I selected myWallet but it is showing empty. I have 500 rs. in myWallet I am not able to use it. I need only bus ticket booking. I don ever need to book hotel or flight. So please look in this matter as soon as possible.

There is no one for listening earlier makemytrip people cancel my booking NH[protected] by their own decision and refund me where non refundable policy applied in cancellation its all done because cancellation done from their side. Earlier I have been checked in a hotel booking ID-NH[protected] faced problems-called to MakeMyTrip people-promised me for satisfactory revert but revert came-no one listened I had to checked out hotel in 2hrs.No action was taken no refund provided no complaint proceed against my appeals. This time I do not want more hotel services experience with MakeMyTrip.And want to cancel my bookings whereas hotels are ready to cancel booking with full refund also given confirmation on mail. But makemytrip not refunding my money by saying that your bookings comes under non-cancellation policy. Regards Kiran Pal Singh [protected]

MakeMyTrip Booking ID - IN1507B3S269685

I haven't received my 20% cashback yet.

I have been told to use HDFCHOLIDAY code to use this offer. first they said this code is not right then when I provided the attachment which was forwarded to me they said you had not applied it. There was no apply button and had confirmed it with the booking adviser who advised me to just mention the code and it automatically gets applied. This is not the right way to attract buyers. pathetic experience ever

I had cancelled my ticket and want to book another ticket today but when I called makemytrip customer care they told i will get my money in 3 days. I dont want my money to be in the wallet since I cannot transfer the money to my account from wallet. This is very bad. Atleast there should be an option provided to transfer money from wallet. I need my money back today. Booking ID: NF[protected]

I had booked round trip flight tickets on Make my trip website and spent 10000 bucks for it. However for some reason I had to cancel my return journey on 3rd nov. The cancellation fee of 2698 rs was deducted and refund of 1268 was mentioned. I was given the option of having the amount credited to my bank or my MMT wallet. I opted for the latter. I also got an SMS that the amount will reflect in your wallet in 3 working days. Since then I Kept waiting and when my patience wore thin I called customer care a number of times but they kept saying you will get back your money in 24 hours and so on. I also raised a complaint on their website but kept reverting by saying the issue will be resolved in 72 working hours. Still till date no revert from them yet. customer care they have. Totally pathetic.

Booking ID NH[protected]. Dated 23/24 th Oct 2015

MMT confirmed my booking at Hotel Riveredge Paradise Resort for Rs 4750/- for one day. But later they did not confirm the same. Rs 4750 was paid to them.

They asked me to call up the owner of the resort and book myself. they also provided me his no. I did the same and got the booking confirmed.

MMT sent me mail saying the amount paid to them will be refunded and the EXTRA amount that would be piad at Hotel will also be refunded which was Rs 2750/- . ( total bill was 7500/- )

Now there is absolutely no response from Make my trip for the refund . They are cheating people with FALSE commitments and misguiding everyone .

DO NOT EVER BOOK by MMT .

They are cheaters and non trust worthy. Mr Nikunj Toliya had sent me mail stating the same but never fulfilled the refund promise. Just imagine - they cheat by mail too - in WRITING !!

Such companies should be closed immediately ...

Regards,
Prashant
[protected]

Cheated by MakeMyTrip My booking id-IN1511B6S080379(Name-Pankaj Mali).make my trip police says 10 to 20days cancellation charges 10% of package cost or INR.rs.10000/- whichever is higher as booking fee.my holiday booking cost rs.80500/- and make my trip charge for cancellation rs.40500/-(more then 51%).no proper replay by ganesh patil(sales team person) or customer care team.

MakeMyTrip Booking Id-IN1511B6S080379
Name of the Lead Passenger-PANKAJ MALI
BOOK BYGanesh Patil| Travel Expert | Direct No.–[protected]

My complaint ID/ reference id with the company is [[protected]]. The company had promised that hotels checkin date can be changed by paying some additional charges but afterwords declined to process the same resulting in a loss of Rs. 2200.

i have booked a flight ticket on 2nd nov 2015 for hyderabd to tirupathi & tirupathi to hyderabad, travel date 3rd nov 2015. I have received a booking confirmation and my money rs. 5890/- paid through online from hdfc bank account. When i checked my email i did not receive e-ticket and tried to talk to customer care numbers many times but they responded twice my booking is not done and i will be refunded the full money. Till date i have not received full money. My booking id nf[protected].

I have used recently launched makemytrip app on mobile. Tried booking return ticket Del- Kochi-Del for March 2016. It was showing total amount of Rs. 24, 000/- only and when I went ahead with the booking on the Makemytrip App and entered my credit card detail it suddenly appeared Rs. 53, 000/- and before I could terminate the transaction, it completed the transaction. (NF[protected] I have lodged complain with MakeMyTrip.com stating my experience o[censored]sing the app, which lead to confusion and hence overcharging. After a week and standard reply came from company stating "Our software was fine and we can't help you". Please note, this company has done similar thing (deduction of money in the name of service charge and not passing the same amount to Air Asia) during June 2015 and kept on insisting that they have passed the amount to airline and it was airline's fault. On confronting they further said, it was software's mistake and in the mean time they have provided me THREE Different INVOICES for the same transaction. After lot of confusion, I got my refund. I strongly believe, they are UNFAIR in their dealing with customers. I need refund and they need to learn a lesson for doing such mischievous act.

BookingId : NF[protected] I was trying to book flight ticket on 27th Oct 2015 for Pune to Kochi (11th Dec 2015) and Kochi to Pune (15th Dec 2015). My booking is failed because of some technical glitch from make my trip end but they still debited my credit card of amount (Rs 56088) and sent me an Booking unconfirmed email. I called customer care and they told me the i will get my full refund in (5+3) days. I just checked refund status after few days and found that nothing is happening and booking status shows booing cancelled. i called make my trip customer care after 5 days and i have been told that it will take 3 more days for the refund. i called after 3 days again and found that no progress. Customer care guy escalated the issue this time and ask me to wait for 5 more days to get the refund. I again tried after 3 days to check status and found the no progress and again escalated the issue and ask me wait for 5 more days. And this story continues till today (14th Nov 2015). I called make my trip customer care today again to check status and got the same reply that "Escalating the issue and you will get the refund in Next 5 days". I told customer care executive that same story is continuing from last couple of days. I also asked them to transfer the call to your senior and who can resolve this issue but customer care executive says you will get the same answer from my senior as well. I really don't understand for this straight forward case they are taking so much of time. Or this is the standard practice of their refund. Make my trip email. This is to inform you that due to some technical error at the airline’s end, we are unable to issue your ticket for sector Failed BLR-COK at this moment. We apologize for the inconvenience caused to you. We will be processing the refund for airline tickets. Kindly revert so that we can process the refund.