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MakeMyTrip India Complaints & Reviews

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Updated: Mar 9, 2026
Complaints 8202
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3076
Unresolved
5126
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MakeMyTrip India reviews & complaints page 112

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S
Shreeram Mone
Nov 2, 2021
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Address: Pune

My name is Shreeram Mone and I have Personal account as well as BIZ account .
However due to some software error My biz account name is getting displayed as BANSAL . Email id is displayed correctly as [protected]@gmail.com .
Please delete the biz account so that I can reregister it in correct name or change the name of Bansal to Shreeram Mone .
If you correct it quickly then I have few upcoming bookings which I need to do on business account.
My mobile is [protected] and email is [protected]@gmail.com.
MakeMyTrip India customer support has been notified about the posted complaint.
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    juzer rampurawala
    Nov 2, 2021
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    Address: Delhi

    I had booked a hotel booking through the makemytrip app for 11th nov 2021 on 30th oct 2021. Firstly the booked hotel i called to confirm about the booking they denied booking as the hotel was full, makemytrip customer care called me and shifted my booking to another hotel, i had cancelled the booking immeadiately, now i had the payment through no cost emi bajaj finserv and bajaj has opened the loan acn for no cost emi, why arent makemytrip cancelling my booking and refunding the amount back. There is now way to contact them nor any mails are going through. I want my amount to refunded i dont know whom to contact. The call automatically gets dropped wlonce you press the required option for cancelled bookings on the IVR menu.
    MakeMyTrip India customer support has been notified about the posted complaint.
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      Unhappy2021
      Nov 2, 2021
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      I used Make My trip and made payment via ICICI card for the flight booking.
      Money was debited from my account but Makemytrip is not recognizing the transaction not even letting me dispute it or talk to someone.

      I informed ICICI about it, the only solution they have is contact the merchant.

      Makemytrip is not letting me talk to anyone or even give a email for complaint.

      No one has helped me and my hard earned money is gone.
      MakeMyTrip India customer support has been notified about the posted complaint.
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        A
        ameet_make
        Nov 2, 2021
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        Dear MMT,

        I Ameet have a flight booked from Mumbai to Jammu for the 24 of Nov.

        PNR for the same is WRBGQK

        Departing at 13:10 and reaching at 16:00 hrs.

        Now i have receive a mail from your end saying the flight have been rescheduled from the Airlines which is a false statement.

        I HAVE HAD A WORD WITH INDIGO (ITS A RECORDED CONVERSATION) WHEREIN THEY MENTIONED THAT MY FLIGHT IS INDEED DEPARTING AT 13:10 HRS AND REACHING JAMMU AT 16 HRS.

        I will be forced to take a legal recourse on Make my trip on providing me with wrong information and rescheduling my flight for personal gains.

        I insist MMT trip to correct their mistake and send me a fresh and final iternary ie. Departing at 13:10 and reaching at 16:00 hrs. as i have already booked travel thereon

        Kindly do the need full ASAP.

        Regards,
        Ameet
        MakeMyTrip India customer support has been notified about the posted complaint.
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          A
          Ashmac
          from Kotdwar, Uttarakhand
          Nov 2, 2021
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          Booked a round trip flight between Delhi and Chicago with booking ID NN[protected]. Paid Rs 1500/ for travel insurance along with ticket payment. Insurance company is Reliance General Insurance. Received the ticket but not received insurance documents. I urgently need to resolve the issue as departure date is approaching near.
          MakeMyTrip India customer support has been notified about the posted complaint.
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            A
            aman8967
            from Ghaziabad, Uttar Pradesh
            Nov 2, 2021
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            I was booking a flight ticket through the MMT ios app on Friday (29th October 2021). The money got deducted from the bank account but nothing is showing up on my app. My email id connected with the app is aman.[protected]@gmail.com. Kindly process my refund.
            MakeMyTrip India customer support has been notified about the posted complaint.
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              R
              R.s.vinoth
              from Nagercoil, Tamil Nadu
              Nov 2, 2021
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              MakeMyTrip India — Rail booking is failed but refund amount not credit in account after timeline
              Refund amount of INR 773for MakeMyTrip Booking ID NR[protected] is not credit in account after 22/10/21 &2/11/21 amount is not refund please solve this problem sir...
              MakeMyTrip India customer support has been notified about the posted complaint.
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                D
                Davis Tom
                Nov 2, 2021
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                Website: makemytrip.com

                I had booked a flight ticket using makemytrip vide reference NN[protected]. The flight was canceled due to covid travel ban and even after 18 months the full refund for the booking is not provided with. The total booking amout is Rs.28994 and makemytrip has given a partial refund of 1705 to the wallet. I had made multiple complaints earlier and the whole process has delayed by their customer care team with many false promises. Now I am not able to connect with their customer care team as they mention the refund status and reject the call. The cancelation of flight is done by the Airline and I am support to get full refund for the same.
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  L
                  LathaVasu
                  Nov 2, 2021
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                  NF[protected] booking ID
                  As per mail₹ 16128 processed.
                  Amount not credited.
                  Regards
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    P
                    pratikchat
                    from Kolkata, West Bengal
                    Nov 1, 2021
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                    Booking ID: NH[protected]
                    Reference PNR: [protected](Room 2), [protected](Room 1), [protected](Room 3)
                    Total Price: Rs. 10, 989
                    AMOUNT PAID: Rs. 21, 976
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      D
                      [email protected]
                      from KOLKATA, West Bengal
                      Oct 31, 2021
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                      Please could you advise the Makemytrip to refund the flight tickets whose details are appended herewith with an immediate effect, as there's a substantial delay since the flight tickets were canceled on 9th Oct :

                      Travel Details are as follows :

                      PNR H3P3T - KOLKATA TO SRINAGAR
                      Date of Travel : 10th Oct 2021
                      Passengers :
                      DEBENDRA RAY
                      ARPITA RAI CHAUDHURI
                      AADRITA RAY

                      PNR Y4047 - SRINAGAR TO KOLKATA
                      Date of Travel : 16th Oct 2021
                      Passengers :
                      DEBENDRA RAY
                      ARPITA RAI CHAUDHURI
                      AADRITA RAY
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        M
                        Miguel Fernandes
                        Oct 31, 2021
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                        Address: Goa

                        Hi,

                        I have booked my room in hotel Old Goa Residency, Old Goa, Goa, in the name of Mr.Roshan pordung from 8 th Oct to 11 th Oct 2021 but due to some technical issues, it seems booking failed. But money has been deducted from my account, so since then I tried to contact customer care also I am I have Emailed lot of times to MakeMyTrip hotel service but there is no response, please refund my amount as soon as possible.

                        I am attaching the screenshot of my bank statement for your reference,
                        hoping for your positive response.
                        Thank you.
                        Mobile [protected]
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                        Hi, my complaint is not resolved still, please look into the matter.
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                          I
                          Interloper
                          Oct 31, 2021
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                          Address: Makemytrip

                          Hotel HK Legacy, Nainital was booked by Makemytrip but due to flood and landslide hotel was unreachable, road was damaged, trains were short terminated and hotel asked to call mmt for refund while mmt says hotel denied refund.
                          MakeMyTrip India customer support has been notified about the posted complaint.
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                            A
                            Aniruddha Chandra
                            from Durgapur, Maharashtra
                            Oct 30, 2021
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                            Resolved

                            Address: Gurgaon

                            I tried to book a ticket for 2 persons on Durgapur Chennai (Spicejet SG 332) flight for 22 Nov, 2021 using my SBI Debit Card. An amount of INR 8738 had been deducted, but the booking was not completed, the console showed a 'payment failed' message. Later, after half an hour, I found the money has been deducted. I am still waiting for a refund. Tried calling, emailing, chatting with makemytrip, but there are no channel through which I can reach them.
                            Nov 13, 2021
                            Complaint marked as Resolved 
                            They have refunded the full amount, when email was sent to [email protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              A
                              apurba kumar
                              from Delhi, Delhi
                              Oct 30, 2021
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                              Dear Sir/ madam
                              Yesterday I tried to book hotel Redission Kandla, Gujarat.
                              There are three failure transaction and one successful transaction . However system debited four times @ Rs. of 8578 from my account and credited to make my trip account .Hence therefore I request to refund the equivalent amount of three transection @ 8578.
                              Thanking you
                              Apurba Kumar Choudhury
                              M.no.[protected]
                              MakeMyTrip India customer support has been notified about the posted complaint.
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                                A
                                apurba kumar
                                from Delhi, Delhi
                                Oct 30, 2021
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                                Dear sir/madam
                                Yesterday I tried to book hotel at Kandla for Remission.
                                There are three failed transection and one successful transaction.However Rs 8578 has been debited four times from my ICICI account and credited to make my trip account.
                                Request for refund of Rs.8578 of three times .
                                Regards
                                Apurba Kumar choudhury.
                                M.no. [protected]
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  R
                                  [email protected]
                                  Oct 30, 2021
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                                  I had booked my stay at Nanutel Goa for stay from 3rd nov to 6th nov, but within a few hours on the same day had cancelled the booking. I have been charged for my full stay but for unforseen circumstances had to cancel the booking. There is no customer care available for Make my trip where I can talk to an agent and get my refund of 18000. Please help me to get the refund
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                    E
                                    Ekta Pahujani
                                    Oct 30, 2021
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                                    My flight was cancelled by airlines but they refunded whole amount but make my trip is not refunding convience charges.
                                    What are they charging me for my?
                                    I am the one who is troubled and they are asking me to pay.
                                    MakeMyTrip India customer support has been notified about the posted complaint.
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                                      R
                                      ravi thozur
                                      from Hyderabad, Telangana
                                      Oct 30, 2021
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                                      This morning i booked a ticket to travel on November 1st from Hyderabad to Delhi. The amount of Rupees 5997 has been deducted and credited to Make my trip india private limited. I have not received the ticket.
                                      MakeMyTrip India customer support has been notified about the posted complaint.
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                                        S
                                        sharan29
                                        Oct 30, 2021
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                                        Hello Team,

                                        Today, I booked a flight from Goa to Chennai using the MMT mobile app, and the amount was deducted from my bank account, but the ticket was not booked.
                                        I've waited a couple of hours, but my money has yet to be refunded.

                                        Please check this as soon as possible and request that it be processed.

                                        This is purely cheating still my amount is not yet credited.

                                        Email id: [protected]@gmail.com

                                        Regards,
                                        Saravanan U
                                        MakeMyTrip India customer support has been notified about the posted complaint.
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