MakeMyTrip India Complaints & Reviews

I was booking 2 tickets for 7th Nov 12:00 noon indigo flight for HYD to LKO on October 25th at approximately 9:30 - 9:40 PM, payment of Rs 11894/- got deducted from my ICIC bank credit card but MMT shows payment failed and ticket did not confirm.

I tried to reach all the customer care number listed on MMT site but very disappointing that its all automated there is no options to talk with customer care for such failed transactions / money deducted.

Request for immediate help in refunding my money - 11894 Rs to my account.
Thanks

Hello team,
It's an enquiry on my international flight refund status.
Details below:-

Itinerary Mumbai to Cairo
Date of journey 14th of September
Date of cancellation- 13th September
Booking id- NN[protected]
REFUND amount 24, 792
Refund application no.- [protected] for [protected]

Your website states that refunds are processed in 7-10 working days.
And my refund date is showing March 2022.

I am wondering why would airlines keep a customer's money for 6 months.

No company in the world has a rule like this and I want to raise my concerns on the same please.

If possible please forward my mail to the concerned team or refund department so I can talk to someone who could solve this query.

Regards
Anjuman nagpal
Available on e mail [protected]@yahoo.com

Hello. The situation here is that the amount of approximate 18000 rupees was deducted but the booking was never confirmed.

We have a proof of the failed transaction and the bank statement for the same, but the customer service failed to revert despite our many calls.

I have booked an railway ticket from GAYA JN to Tundla Train on 24th oct 2021 through Make my trip which got cancelled as IRCTC account password was throwing an error but the amount got deducted by make my trip and there was an option to refund it to make my trip wallet and i choose
wallet instead of source account from where i made the transaction.

I have contacted Make my trip India many times via call but couldn't connect to any support executive since there was no option to connect to the support executive. please look into this issue ASAP and refund back the money into the wallet

I had tried booking return flights from Bombay to Delhi (6th Nov to 15th Nov) 7 days ago i.e. on 19th Oct at 12:05 am.

The sum total of the debit card transaction was 11, 427₹ which got debited from my account however, the booking failed.
My app doesn’t show any bookings neither did I get a mail or any confirmation text from MMT. My app history is blank too.

However, I got the debit message from my bank. Upon contacting the bank, I found out the transaction is successful from the bank’s end.

It’s been almost 7 days and I haven’t been refunded the money.
I tried calling the helpline but there’s no way I can enquire regarding this. I had dropped a mail too which garnered no appropriate response.

Listing the transaction ID below as appearing in my bank statement:
MIN/MAKEMYTRIP /[protected]/228604/

Awaiting a response!

We booked 3 connections

Mumbai - raipur 12.55
Raipur. - Delhi. 20.05
Delhi - Mumbai 17.25

We booked fliggt as kept meeting with some big dignitaries

Raipur flight delayed for 1-30 min & will reach raipur at 5.00 may be late
How i can complete my meeting & catch delhi flight

If i miss again i have to stay in Raipur & go delhi Tomorrow. So again Time issue.

Indigo staff rejected my request & i am forced to cancel my raipur meeting & wait on airport to catch night filet to atleast go for 1 meeting in Delhi,

For accuracy we are going to INDIGO. But from now on we try other airline & blacklist Indigo as this is my 2nd bad experience which i can not accept

I have booked a room at Temple In, Trichy, Tamilnadu on 23rd October 2021 for my friend. I have paid the rent too. Later I came to know that the particular address of the hotel is fake. I have called Temple In in Srirangam and found their other premise is closed long back and informed to your organization. Now I have paid all the rent for the fake hotel listed on your website. So consider the situation, refund the booking amount. The booking details were given below

Booking ID NH[protected] PNR [protected].

Looking for your support

Vijayanand

3 Tickets were booked for Air travel from New Delhi to Hyderabad on Indigo Airlines for 3rd April 2020. Flights were cancelled due to lockdown and ticekts were cancelled on 7th Nov 2020. Indigo says that they have done the refund of Rs 9602/- but MMT has not yet refunded the money in my account. I have registered many complainst but no action yet by MMT to refund the money in my credit card account or saving account. Details are as :

Booking ID : NF[protected]
Indigo airline, 3rd April 2020 from N Delhi to Hyderabad
PNR : ULLK9D
Amount to be refunded : Rs9602/-
Kindly make payment of refund with interest as MMT has been holding and using money for 1 year.

I have booked for lower berth seats, and was given side lower berth and Lower berth while Booking the seat and was confirmed, lucky I have taken a screenshot of the same, I recently got a sms o[censored]pper berth and side lower berth, why is this happening? This has happened many times before, I had no proof to prove, now I do, you show something and give something else?

I booked kolkata to jaipur flight on 21/09/21 from makemytrip website for dated 09/10/21 with booking id NF[protected].but unfortunately the flight was cancelled and the refund amount of Rs.26321 has been processed with arn no.30006212921291161097178.It was schedulled to be credited in my pnb bank accound by 18/10/21.but till date no refund is credited in my bank account.

I was booking a hotel from MakeMyTrip around 3:30pm on 23/10/21 the money got deducted but I didn’t get any confirmation email or message even on MakeMyTrip app no booking is showing it is not even showing that the booking has been failed I tried to contact on customer care but I found no executive to help me I paid Rs.7887 I need my refund

To day if web checked in for my MMT booking id NF[protected] through MMT mobile app and i have completed the process and Rs 480.00has been deducted from my bank account but i have not received the Boarding Pass neither through email nor through you whatsup.

Please look in the matter and resolve the issue at the earliest

I myself gauresh madkar ...I had booked a hotel through make my trip for 10 days on 2019 still i haven't received my refund ..for some personal reason I tryed to cancel the order from their app...because of ther technical issue they didn't cancle my booking so I called customer care they tld me they having some technical issue and they will cancle my booking and they'll refund my money back...but till today haven't received my refund...
Please take a strict action against it

I had a flight from Delhi to Ranchi as below;
Name: Dipankar saha
Flight : Vistara UK 753
PNR : 6QIKJR
E Ticket No: 228-[protected]
Paid through SBI net banking

The flight was cancelled and I could not get the refund

188 aravali Apartment, Alaknanda, New Delhi 110019
[protected]@g, ail.com
[protected]

I booked a holiday package to Coorg with my wife but I wasted my time and money by booking the package from MMT. The MMT trip advisor gave me a misleading package at very high cost as I trusted her and booked the package.
Please find the package invoice along with some pictures clicked by me at the resort. Also find my detailed comments about MMT and it's service:

1. Location of the resort was in Kushalnagar which is a plain area whereas I was asking for resorts in Coorg. It was 48km far from Madikeri.

2. HARSHA NARKHEDE booked the resort which was the worst place for us as it is actually a 2 star resort as per facility given.
Read my detailed review for Resort: https://www.google.com/travel/hotels/entity/CgoIlcvfn7qokd0sEAE/reviews?g2lb=431...⇄

3. Harsha didn't check the places in Coorg and just added them in my itenary and the result was that a number of places were closed.

4. Coffee plantation tour guide refused to take us and rescheduled for the next day but we need to check-out the next day.

5. Tour guide skipped Tibetan Temple and Talacauvery Bhagamandala.

This package cost was 28316/- INR which is too high, It was disappointing to me that such a renowned company "Make My Trip" is planning such waste trips.

We had booked a hotel in Yercaud for 3 days with the Make my trip app, As per your confirmation we had started from Bangalore to Yercaud (tamil Nadu) with a total of 10 members 6 adults & 4 children. After reaching the hotel we came to know the hotel is under renovation and there is no chance for check in. we had reached your customer care at 6:15 and we received a revert from your customer care team had who are experts in dealing with hotel booking couldn't able to accommodate us with alternate accommodation at yercaud, evening 7:00PM with 10 people pls understand our situation were it is raining and no place to go with family accept our car. Your customer care had called us around 7:00pm and informed us that your experienced team is unable to provide alternate accommodation at the location and initiated a refund. Do you guys think it will be easy for 10 people to get accommodation at a peak time weekend? That too in another state with a language barrier some home we managed to get the accommodation with a cost of 36, 000/- which was far above the budget of what we had planned. This all happened due to Make my trip negligence which we came to know from the hotelier where he had informed us his hotel was under renovation for the last 30 days. This is an absolute mistake from my trip which had caused huge trouble / inconvenience which had caused to the entire family.

Due to mistake of make of tip we had spent 21, 194/- excess, please find the attached hotel bill which we had paid to the alternate accommodation at yercaud please refund the excess amount we had spent on the hotel apart from 14806/- were refund had been initiated on the credit card.

expecting a fast revert on the same or else will need to take it further legally. Same had been communicated to our customer care team while discussing with him on 1st oct evening call, you may refer to my call recordings also which are available at our end.

Hotel Booking: NH[protected]
Ticket Id;[protected]

Dear MMT,

FIRSTLY, YOUR CUSTOMER CARE HAS BEEN AN ABSOLUTELY PATHETIC EXPERIENCE. I HAVE CALLED 7-8 TIMES, BUT NO ONE SHOWED PRO-ACTIVENESS TO SUPPORT, EVERYONE WANTS JUST SALES.

IS THAT YOUR ADVERTISED FANTASTIC CUSTOMER SERVICE???

I had booked 2 international flights on 11th October 2021 through MMT website. These were return DOHA-DELHI-DOHA.

Registered phone number for booking- [protected]. Name:
Booking 1- For Priya Mittal and Ayush Mittal
Booking 2- For Gaurav Mittal

Both the bookings failed, but I was charged full amount of Rs 87556/- (QAR 4285.30). I paid through Diner's Club credit card.
No booking reference number was showing, but the amount was fully charged.

I contacted your customer care on 12th October 2021 for help and for re-booking the failed flights. Ms. ANJALI SINGH helped me out in providing information. SHE CONFIRMED THAT THE BOOKINGS HAVE FAILED DUE TO SYSTEM ERROR AND THE AMOUNT HAS BEEN CHARGED AND THAT THE FULL AMOUNT WILL BE REFUNDED TO MY BANK ACCOUNT WITHIN 3-4 WORKING DAYS.

Trusting her word, I decided to ask for a new booking. She immediately booked the tickets and sent me link for payment. I fortunately got busy that day and could not make the payment. She again called me next day to follow up. Meanwhile, I decided that let the previous amount be returned first and then I will ask her to book the tickets.

IT HAS BEEN 10 DAYS NOW AND NO AMOUNT HAS BEEN REFUNDED TO MY BANK ACCOUNT. I HAVE CHECKED WITH MY BANK AS WELL.

Today, I contacted your great customer care (+[protected] times in 15-20 mins. Firstly, there is NO OPTION for a failed booking without booking reference number in your menu. When I got in touch with your sales/helpline team, they said they will transfer to concerned department, and then the call was redirected to main menu and it got disconnected automatically. Another time, the gentleman said THERE IS NO PROVISION OF MONEY REFUND...GREAT ANSWER!!!
I got annoyed and recalled and asked to transfer to Ms. Anjali Singh. The call was again put on hold for 8 mins and no answer was given.

IS THIS THE SERVICE QUALITY AND STANDARD OF YOUR COMPANY???

KINDLY MAKE ARRANGEMENT TO REFUND MY FULL AMOUNT BACK IMMEDIATELY AND PLZ ASK SOME SENIOR PERSON TO CONTACT ME AND GIVE A RESPONSIBLE PROPER REPLY WITH CONFIRMATION/REFERENCE NUMBER FOR REFUND.

Kindly call me on +[protected]. I hope you will act on this complaint on urgent basis.

We booked a ticket from MMT for Air India flight from Delhi to kolkata on Sep 28, 2021. Two days before the flight we got to know that there are heavy rains in Kolkata and a RED ALERT has been issued because of the rains and approaching cyclone. I called Air India to inquire about changing the travel dates, and I got to know that even if I made a booking from a third party, I can still change the date one time without paying any extra fee but the MMT website was charging me Rs. 6000 on behalf of AIR INDIA for changing the date.
To avoid the extra fee, we had to travel on the said date and had to sit and wait for a clear weather for 4 days during the rain. It clearly shows how these agencies are extracting money from helpless consumers.
I have a phone recording of Air India as well as the screenshots of the money asked for a date change.
I couldn't find any official MMT consumer redressal website to officially file a complaint so I have decided to go ahead and challenge this in the consumer court meanwhile, i would also request MMT officials to send me an official reply in this context.
If there's any other consumer who reads this complain and wants to suggest anything regarding strengthening my case, is more than welcome to forward their suggestions @ v.[protected]@gmail.com.
Flight No: AIR INDIA AI 764
Date: Sep 28, 2021
Booking ID - NF[protected]

I had an enquiry related to my trip to Delhi -Shimla -Manali.
But support representative seems like irritated misbave spoken very rudely.
First I will enquiry if the representative is well behave then I will proceed to next step.
Firstly I enquiry about Delhi-Agra-Jaipur
Second other Manali shimla trip but in both he/she seems unsound replay with no working ethics.
Is the way make my trip recuirt such unsound people.
Make my trip getting worse day by day.
I will never ever will recommend anyone to go with make my trip.
Support representative number: +[protected]

This is to inform you that I booked a hotel - The Hotel Grand Radiance, swaroop nagar, kanpur through make my trip app. I booked 2 room for 2 days(Booking id-NH[protected], PNR-[protected]) worth Rs 23, 211/- . It was non refundable prepaid booking.

Firstly, property was pathetic for being charged such a big amount.

Secondly, property was closed and hotel has denied check in.

Customer care number was also of no help to me whenever I use to press for hotel denied to check in they use cut my call. After 2 hours my call was directed to some agent and he promised refund and sent me mesaage and mail for the same.

On 18/10/2021 they updated on their website that my refund has been credited into my account and will reflect in my account in 0-2 days which has not been reflected now. I am asking when will my refund be credited to my account then now they are saying you had non refundable booking. Sorry your refund can't be given.

Now they are not even redirecting my call to an agent and emails also they don't reply.

These people are doing fraud that's why they don't want to talk

Please look through my matter.