MakeMyTrip India Complaints & Reviews

Makemytrip is charging an additional amount for rescheduling when the Indigo airlines are providing free rescheduling with PLAN B option

Booked a flight for 27 Dec at 12:15 from Chennai- Delhi, The flight was canceled by Indigo Airlines and we had to reschedule it. We rescheduled it via Makemytrip and were charged an additional amount of Rs1950 when the Airlines are offering free Rescheduling with the Plan B option.

@makemytrip Please help me with the refund cost for the additional amount you guys charged me for rescheduling.

PNR no SJZK5C

I was supposed to get refund amount of 11, 200/- INR and indigo airlines has initiated the full amount from their end make my trip hasn't yet refunded...it's been more than 20 days...I was promised by indigo airlines that it would reflect in my MakeMyTrip wallet within 12-14 business days and as said they have already refunded to MakeMyTrip agency. MMT customer care is worst and not reachable at all. Worst experience ever...

I was booking a flight Delhi to Boston, Air France on 21st November, 22:56 hrs for ₹1, 06, 000.
The money got debited from my account but no ticket was issued to me.
On contacting the customer care, they told me that either a ticket will be generated in 4 hours or I'll receive my refund in 72 hours.
I have very patiently waited, but now It's been 7 days and I still haven't received my refund.
I want my refund asap.

Respected sir
I booked a flight from London to delhi for 8th Jan 2021 which was cancelled by airline . So I called customer care for rescheduling they charged me difference amount and then again the flight got cancelled but they didn’t gave me full refund . My booking ID is NN[protected].
And when I am calling in customer care they have a limited menu .

I have booked my ticket from Delhi to dehradun. Initially Com apny booked my flight and after some time I got mail regarding cancellation of my flight and also got mail of refund of my amount. But after 48 hours I have not received any amount from company.

kindly do the needful and helpme out to get my money back.

Thanks And Regards
[protected]

While uploading my review ..i upload a wrng photo of room in which my me nd my wife is visible ..please delete that picture

Booked a flight ticket through make my trip (NF[protected]). airline cancelled the flight. after lot of efforts, got airline to refund the full amount. they refunded back to makemytrip. instead of processing back the entire amount to us, makemytrip has deducted amount from it in the name of service charge. we already paid convinience fees while booking. now again dedcuting the amount while refunding is unethical and cheating, as with no fault o[censored]s, we have suffered a lot due to the flight cancelation decision of airline. need urgent resolution and balance amount

I booked one room twice on Raddison Blu Outer Ring Road on 13th Nov, twice and cancelled both of them. They told me that I would get my money back if I cancelled before 16th Nov so I did. In the refund status it is showing that my money has been debited on 15th Nov but it still hasn’t. Please do something about it

I had book flight tickets but flight was cancelled.since 6 months I trying to contact to get my money refund but make my trip is very bad at their service nor they have customer care services.For make my trip company still it's lockdown.i will try few days else I file case on this company.

I tried several calls and no response. Could you tell me when you will refund the money?

Airindia had responded as below,
Having studied your request, and based on the ticket details you provided to support your case, your ticket status is reflecting refunded, as your refund was initiated on 15th Apr 2021. If you have not received the refund then kindly contact to your respective travel agency regarding your refund amount.

please revert back the refund asap

Hi Team I have a bus booking from Bangalore to Hyderabad on November 12th with Tsrtc booked from makemytrip.

Bus got canceled due to some issue and we shifted to new and bus and took ticket by paying again.

As per the discuss I will get refund in 7 working days as of now no response and bus operator not received cancelation mail as well.

Tried to contact them by customer executive only IVR Response. Can you please arrange a call back to me to get it resolved ASAP.

I was charged fulll amount for airport drop from Nagasandra to international airport as per following message.
Tax Invoice
MakeMyTrip
Dear Abhay Joshi,
Please find attached the Invoice for your Cab booking (NC[protected]) with MakeMyTrip on November 25, 2021. ( Your Invoice is not a valid travel document ). For all further details, please visit MyTrips.

Regards,

Team MakeMyTrip

1. No cab reported
2. Driver says unable to come
3. Customer service number in autumated mode with irrelevant questions and no option to talk to person.
4. Pathetic experience
5 Anxiety n stress to have missed flight
6. Have to make self arrangement

I want money refunded plus compensation for creating stress n anxiety.

Dear manager
Pathetic service..no cab reported...driver says unable to come...no response ...your automated service is pathetic...it is surprising MakeMyTrip in travel business has put automated service support with irrelevant questions at time of emergency...just pathetic.. .it is last time I am using your cab service...
Pls refund my money with also compensate for creating stress n anxiety...
DISAPPOINTED CUSTOMER
Hide quoted text

On Thu, 25 Nov 2021, 5:41 pm MakeMyTrip, wrote:
Tax Invoice
MakeMyTrip
Dear Abhay Joshi,
Please find attached the Invoice for your Cab booking (NC[protected]) with MakeMyTrip on November 25, 2021. ( Your Invoice is not a valid travel document ). For all further details, please visit MyTrips.

Regards,

Team MakeMyTrip

HI
I have locked the flight fares by paying 499rs 1 weeks ago round trip from indore - chennai . Today is the last date to book the flights and after today 499rs will not be refundable. But now the MMT site is not working and I can't book it. I would have to lose 499rs because of their technical issues. Please resolve or refund my amount.

I was trying to book hotel, to complet it I had proceed the payment but no booking showing and the amount has been deducted. kindly find the transaction details. Refund the amoun as early as possible.

Transaction details.

ICICI Bank Acct XX234 debited for Rs 9412.00 on 25-Nov-21; MAKE MY TRIP INDIA PVT LT credited. UPI:[protected].

Dear Sir/Mam,

I got three seats booked in train on 13/11/2021 from Barely to Khanna. But you sought apology by saying that you had not been able to process the refund (I'd NR[protected]) due to some technical error and promised to refund due amount Rs. 544.

Now I am really very sorry to say that you did not refund that amount. Legally, you are bound to refund. But your delay is unwanted and undesirable. I hope you will refund that small amount without further delay. I also attached the screen short of that email which you send me. Find the attachment below. I am waiting for your reply on priority basis.

Regards,
Arun Sharma.

I did Hotel booking of 2 Rooms at Hotel Katra Grand (Katra, Vaishno Devi) through Makemytrip on 1st November, 2021. Check in Was scheduled on 19th November, 2021.

But due to Train cancellation (photo enclosed of IRCTC Message dated 17th Nov.), I had to withdraw my plan for Vaishno Devi, as my parents are diabetic and they could not travel by bus due to their washroom problem.

Hence, applied for Hotel cancellation on the same day i.e 17th November but still there is no refund.

Makemytrip misguide people through their false claim/ advertisement that they have zero deduction policy for last minute cancellation. I am highly disappointed with this. Have already written to them but no fruitful response.

I cannot add my mobile number to my primary account since it is registered with a different account

please delete the account tagged to my mobile number

I booked 10 days hotel through MakeMyTrip with Booking ID: NH[protected] but even after 36 hours, booking shows as "Hotel Confirmation Awaited" and I don't have any control to amend or cancel the booking as it mentions :

"PNR generation for your booking is in progress. It may take a few minutes to generate the PNR. All call to actions will be available once PNR is generated."

As per current situation, I am not sure if my booking is confirmed from Hotel and not allowed to cancel the tickets also. Tried calling customer care but automated call responses does not allow to human agent and point towards website or app which is not helping.

I can cancel hotel by 26th December 2021 to get full refund and after that I am not going to receive any amount, if I cancel. I am worried and it seems a scam to me as MMT does not allow to cancel the ticket because of their PNR generation process. Today is 25th December 2021 and want to report it before I duped by them.

Completely unprofessional behavior from MMT. Tried reaching FB, Twitter, email and call but no resolution till now.

I had a ticket for udaipur to bangalore flight on 19 November and due to bad weather conditions Spicejet cancelled the flight in that case as per the rules I should get full refund but I didn't get full refund . The ticket costed me 8452 rs but they transferred me only 1500 rs. I contacted to Spicejet they said they have processed my airline fare to make my trip but I didn't get full refund from make my trip. They don't have any customer care and they are not even replying on Twitter and email

My email id is [protected]@gmail.com
Need to verify my mobile nos to transfer funds from make my trip wallet to my own bank account. Mobile nos captured in your records is invalid & it doesn't allow me to change my mobile nos.

Please change my mobile now to +[protected] so I can receive OTP & can make subsequent payments.

Its urgent

rgds