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MakeMyTrip India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 8147
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3074
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5073
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MakeMyTrip India reviews & complaints page 109

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C
camoniakv
Nov 3, 2021
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Address: New Delhi, Delhi

I have booked my tickets using MMT having booking ID no. NN[protected]. I was just checking the cancellation policy on online portal and just by clicking it, my full tickets got cancelled which I don't want.

As I received the message, I tried to call their customer care number but no one was there. Due to non availibility of any CC executive, my tickets got cancelled with higher cancellation charges. I have faced around 50000 Rs. loss because of non availibility of customer care executive on right time.

For this loss, only MMT is responsible
MakeMyTrip India customer support has been notified about the posted complaint.
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    Mr. Mandy
    Nov 3, 2021
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    We have booked 3 rooms of hotel for 6to7 Nov. After confirmation of booking by MMT. Called to hotel regarding check in but hotel told me thay we have discontinued our contract with mmt and we couldn't give u room. After talked with customer care many times they told me to cancel the booking. They gave me some hotel transfers but hotel given by MMT is worst. After 24 hours they didn't gave me solution. Now in this peak of diwali room rate is very higher then before booking. If we cancel our booking then we have to spent 3 times more mony for single room and total rooms are 3. So guys dont go with MMT they will never give any satisfied options.
    MakeMyTrip India customer support has been notified about the posted complaint.
    Nov 03, 2021
    Updated by Mr. Mandy     We have booked hotel for 6to7 Nov. After confirmation of booking by MMT. Called to hotel regarding check in but hotel told me thay we have discontinued our contract with mmt and we couldn't give u room. After talked with customer care many times they told me to cancel the booking. They gave me some hotel transfers but hotel given by MMT is worst. After 24 hours they didn't gave me solution. Now in this peak of diwali room rate is very higher then before booking. If we cancel our booking then we have to spent 3 times more mony for single room and total rooms are 3. So guys dont go with MMT they will never give any satisfied options.
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      P
      PrachiJovial
      Nov 3, 2021
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      Resolved

      Please help to delete/edit a hotel review I submitted by mistake. It is a negative review and website does not allow us to delete the review. My booking ID is - Booking ID : NH[protected]

      This is not a good experience. I tried calling customer care several times and reached out through Facebook chat as well but no help.
      Nov 12, 2021
      Complaint marked as Resolved 
      MMT Team has removed the review as requested.
      MakeMyTrip India customer support has been notified about the posted complaint.
      Nov 08, 2021
      Updated by PrachiJovial       It is still not resolved.
      Nov 12, 2021
      Updated by PrachiJovial       It is now resolved.
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        B
        bulaminu
        from Chennai, Tamil Nadu
        Nov 3, 2021
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        Address: [email protected]

        Dear sir,
        I book my Chennai to Delhi tkt by MMT(make my trip) in indigo and flight no is 6e-5302 and on day of 28 Oct 21, i got msg from INDIGO the flight by reschedule by an hour you can cancel your flight by full refund i[censored] not cancel your flight the new flight no are 6e-613 with same pnr no that is ZF2SGR and the issue is that, my full amount returned by the indigo in two instalment first is 492 and other is 1508 but MMT send msg that your 492 is our service charge and gst you didnt send a penny in my account . If my full money not credited in my account i have to go in consumer court.
        Pls call me or i have to take a legal action against you.
        The other option is i[censored] not refund my full money then book my same ticket on same day.
        Regards
        Sanjeev kumar
        MakeMyTrip India customer support has been notified about the posted complaint.
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          C
          Chanukya45
          Nov 2, 2021
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          Bug Bounty page is not responding while submitting a report. I'm not able to report a bug. There is a technical error while submitting the report.
          MakeMyTrip India customer support has been notified about the posted complaint.
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            A
            Aman_chaudhary11
            from Meerut, Uttar Pradesh
            Nov 2, 2021
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            Address: Gurgaon

            I paid for my 2nd installment on Nov 1, 2021 for Rs. 71721. The amount has been deducted but they haven't recieved it. I have been trying to get in touch with my relationship officer but she isn't answering and so is the holiday planner. Please help.
            MakeMyTrip India customer support has been notified about the posted complaint.
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              S
              Shreeram Mone
              Nov 2, 2021
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              Address: Pune

              My name is Shreeram Mone and I have Personal account as well as BIZ account .
              However due to some software error My biz account name is getting displayed as BANSAL . Email id is displayed correctly as [protected]@gmail.com .
              Please delete the biz account so that I can reregister it in correct name or change the name of Bansal to Shreeram Mone .
              If you correct it quickly then I have few upcoming bookings which I need to do on business account.
              My mobile is [protected] and email is [protected]@gmail.com.
              MakeMyTrip India customer support has been notified about the posted complaint.
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                J
                juzer rampurawala
                Nov 2, 2021
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                Address: Delhi

                I had booked a hotel booking through the makemytrip app for 11th nov 2021 on 30th oct 2021. Firstly the booked hotel i called to confirm about the booking they denied booking as the hotel was full, makemytrip customer care called me and shifted my booking to another hotel, i had cancelled the booking immeadiately, now i had the payment through no cost emi bajaj finserv and bajaj has opened the loan acn for no cost emi, why arent makemytrip cancelling my booking and refunding the amount back. There is now way to contact them nor any mails are going through. I want my amount to refunded i dont know whom to contact. The call automatically gets dropped wlonce you press the required option for cancelled bookings on the IVR menu.
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  U
                  Unhappy2021
                  Nov 2, 2021
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                  I used Make My trip and made payment via ICICI card for the flight booking.
                  Money was debited from my account but Makemytrip is not recognizing the transaction not even letting me dispute it or talk to someone.

                  I informed ICICI about it, the only solution they have is contact the merchant.

                  Makemytrip is not letting me talk to anyone or even give a email for complaint.

                  No one has helped me and my hard earned money is gone.
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    A
                    ameet_make
                    Nov 2, 2021
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                    Dear MMT,

                    I Ameet have a flight booked from Mumbai to Jammu for the 24 of Nov.

                    PNR for the same is WRBGQK

                    Departing at 13:10 and reaching at 16:00 hrs.

                    Now i have receive a mail from your end saying the flight have been rescheduled from the Airlines which is a false statement.

                    I HAVE HAD A WORD WITH INDIGO (ITS A RECORDED CONVERSATION) WHEREIN THEY MENTIONED THAT MY FLIGHT IS INDEED DEPARTING AT 13:10 HRS AND REACHING JAMMU AT 16 HRS.

                    I will be forced to take a legal recourse on Make my trip on providing me with wrong information and rescheduling my flight for personal gains.

                    I insist MMT trip to correct their mistake and send me a fresh and final iternary ie. Departing at 13:10 and reaching at 16:00 hrs. as i have already booked travel thereon

                    Kindly do the need full ASAP.

                    Regards,
                    Ameet
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      A
                      Ashmac
                      from Kotdwar, Uttarakhand
                      Nov 2, 2021
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                      Booked a round trip flight between Delhi and Chicago with booking ID NN[protected]. Paid Rs 1500/ for travel insurance along with ticket payment. Insurance company is Reliance General Insurance. Received the ticket but not received insurance documents. I urgently need to resolve the issue as departure date is approaching near.
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        A
                        aman8967
                        from Ghaziabad, Uttar Pradesh
                        Nov 2, 2021
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                        I was booking a flight ticket through the MMT ios app on Friday (29th October 2021). The money got deducted from the bank account but nothing is showing up on my app. My email id connected with the app is aman.[protected]@gmail.com. Kindly process my refund.
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          R
                          R.s.vinoth
                          from Nagercoil, Tamil Nadu
                          Nov 2, 2021
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                          MakeMyTrip India — Rail booking is failed but refund amount not credit in account after timeline
                          Refund amount of INR 773for MakeMyTrip Booking ID NR[protected] is not credit in account after 22/10/21 &2/11/21 amount is not refund please solve this problem sir...
                          MakeMyTrip India customer support has been notified about the posted complaint.
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                            D
                            Davis Tom
                            Nov 2, 2021
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                            Website: makemytrip.com

                            I had booked a flight ticket using makemytrip vide reference NN[protected]. The flight was canceled due to covid travel ban and even after 18 months the full refund for the booking is not provided with. The total booking amout is Rs.28994 and makemytrip has given a partial refund of 1705 to the wallet. I had made multiple complaints earlier and the whole process has delayed by their customer care team with many false promises. Now I am not able to connect with their customer care team as they mention the refund status and reject the call. The cancelation of flight is done by the Airline and I am support to get full refund for the same.
                            +1 photos
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                              L
                              LathaVasu
                              Nov 2, 2021
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                              NF[protected] booking ID
                              As per mail₹ 16128 processed.
                              Amount not credited.
                              Regards
                              MakeMyTrip India customer support has been notified about the posted complaint.
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                                P
                                pratikchat
                                from Kolkata, West Bengal
                                Nov 1, 2021
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                                Booking ID: NH[protected]
                                Reference PNR: [protected](Room 2), [protected](Room 1), [protected](Room 3)
                                Total Price: Rs. 10, 989
                                AMOUNT PAID: Rs. 21, 976
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  D
                                  [email protected]
                                  from KOLKATA, West Bengal
                                  Oct 31, 2021
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                                  Please could you advise the Makemytrip to refund the flight tickets whose details are appended herewith with an immediate effect, as there's a substantial delay since the flight tickets were canceled on 9th Oct :

                                  Travel Details are as follows :

                                  PNR H3P3T - KOLKATA TO SRINAGAR
                                  Date of Travel : 10th Oct 2021
                                  Passengers :
                                  DEBENDRA RAY
                                  ARPITA RAI CHAUDHURI
                                  AADRITA RAY

                                  PNR Y4047 - SRINAGAR TO KOLKATA
                                  Date of Travel : 16th Oct 2021
                                  Passengers :
                                  DEBENDRA RAY
                                  ARPITA RAI CHAUDHURI
                                  AADRITA RAY
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                    M
                                    Miguel Fernandes
                                    Oct 31, 2021
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                                    Address: Goa

                                    Hi,

                                    I have booked my room in hotel Old Goa Residency, Old Goa, Goa, in the name of Mr.Roshan pordung from 8 th Oct to 11 th Oct 2021 but due to some technical issues, it seems booking failed. But money has been deducted from my account, so since then I tried to contact customer care also I am I have Emailed lot of times to MakeMyTrip hotel service but there is no response, please refund my amount as soon as possible.

                                    I am attaching the screenshot of my bank statement for your reference,
                                    hoping for your positive response.
                                    Thank you.
                                    Mobile [protected]
                                    +1 photos
                                    MakeMyTrip India customer support has been notified about the posted complaint.
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                                    Hi, my complaint is not resolved still, please look into the matter.
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                                      I
                                      Interloper
                                      Oct 31, 2021
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                                      Address: Makemytrip

                                      Hotel HK Legacy, Nainital was booked by Makemytrip but due to flood and landslide hotel was unreachable, road was damaged, trains were short terminated and hotel asked to call mmt for refund while mmt says hotel denied refund.
                                      MakeMyTrip India customer support has been notified about the posted complaint.
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                                        A
                                        Aniruddha Chandra
                                        from Durgapur, Maharashtra
                                        Oct 30, 2021
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                                        Resolved

                                        Address: Gurgaon

                                        I tried to book a ticket for 2 persons on Durgapur Chennai (Spicejet SG 332) flight for 22 Nov, 2021 using my SBI Debit Card. An amount of INR 8738 had been deducted, but the booking was not completed, the console showed a 'payment failed' message. Later, after half an hour, I found the money has been deducted. I am still waiting for a refund. Tried calling, emailing, chatting with makemytrip, but there are no channel through which I can reach them.
                                        +1 photos
                                        Nov 13, 2021
                                        Complaint marked as Resolved 
                                        They have refunded the full amount, when email was sent to [email protected]
                                        MakeMyTrip India customer support has been notified about the posted complaint.
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