MakeMyTrip India Complaints & Reviews

On 29th October journey fm digha(westbengal ) to esplanade (kolkata) had booked a swift d'zazire/ equivalent car for 1130 hrs .The car was booked on 26th October 2021 for a journey on 2 29th of October 2021. The car arrived at 1210 hrs n that to it was an Indica.The same was reported to yr representative immediately n yr representative had told me that a compensation of Rs 500/- wl be paid to yr bank( Bandhan bank through which car was booked). But till today nothing was sent to my bank .kdly look into the matter. Brgds DILIP KUMAR GHOSH

State : Maharashtra
Complaint Against : make my trip
Complaint : I had bookedmy air ticket (round trip) via make my trip from delhi to Mumbai for 9 april 2020and 14 april 2020 respectively. Due to lockdown the none-flight worked and returnedmoney to their respective platforms.I raised myconcern to MMT (make my trip) but they did not respond. Again I raised then theyagreed to return my money in their mmt wallet (which they moderate with therespect to the date of expiry of amount and all) and they returned my own moneyon 8 oct 2021 (almost after 1.5 years) again they put restriction on the mmt moneyfor 1 month. Still, I was fine with that. And the amount was credited on 8 Oct 2021 and was supposed to be debit or auto cut on 8 Nov 2021. Attachingthe screenshot. But when I openedthe app and tried to book the ticket with the mmt wallet, I saw the amountis not there. I raisedconcern about why did this happen they say it mmt time they can deduct the amount inany time of it. I had a conversation with mmt customer service executive named Bhupinder. He said youcan raise the concern to consumer forum but its mmt policy that they will takeany time money back in the day of 8th nov I want thatpolicy to read also at least they should mention that on their app as well I haveproof of everything Anybodyfrom mmt, consumer forum can ask for the same I want my moneyback. RegardsShruti Sharma

Hi,

I am yet to receive my refund on my Jet Airways Ticket which was cancelled.

The last update I received was on 30 August 2019 after that there is no feedback. Also I cannot find my booking anymore inside the my trips section.

My ticket reference is NF[protected]
My Email - [protected]@gmail.com

I am not sure if there was any further feedback provided as I do not see any email after 30th Aug 2019. More than 2 years still no refund in my account.

Thanks,
Rajesh

I booked my ticket from Lucknow to Delhi via zingbus. Pathetic service and delay of 1 and half hours. The conductor did not pick my call on time. The boarding time of the bus was 10:48pm and it came at 12:05 am. I waited for the time on road. The conductor after reaching did not call me and was even leaving before picking me up. Really bad service. I did not expect it. Please make sure doesn't not happen again.
Booking id 'NU[protected]'.
Operator Name : *zingbus*
Operator PNR :* C6NFUBK7*
Contact details : [protected]

Dear Sir/Madam
I have booked the Flight ticket in Doha to Trichy (round trip), unfortunately, the return flight is canceled by the airline (Indigo) but they give Plan B (reschedule or Cancel) refundable in my amount. I cancel my return flight and they give a refund of the amount (Rs.7720/-). I have partially received Rs.2670 only, that balance has not yet been received.

I have booked my tickets through Make my trip app and payment done through Trip money of 16200 around in 3 easy emi...and emi date is 2nd of every month but when my first emi dedcuted the amount deducted twice and when i call customer care of IDFC Bank they told me that it's showing 2 loan of same amount instead of one...and you have to contact the merchant to cancel one loan...and when i call customer care of Make my trip they say you have to contact trip money customer care...nd seeaching from past 7 days there no contact detail of trip money customer care and i m stuck with this thing, I have send my feedback around 7-8 times in make my trip app also but no one is contacted me till now...
I want my refund as soon as possible but don't know whom to contact at this point of time...
Email id is [protected]@gmail.com

Dear Makemy Trip Team -

in below email communication of regarding our failed booking amount is not refundable till time its almost 15 days back do the needful urgent basis.-

mr . deep this is to inform you that we have regular customer of Makemy trip and almost we have done more then 100 journey for makemy trip -

when we have try to book our flight in BOM to Banglore date of 24 oct there is three transaction is our account but i dont know how to failed our booking but every time our amount should be deduct 4465 in three time total is 13395 and after two days credit our account only 8930. now its pending our amount is 4465 to till date please refund our amount on urgent basis.

Please see below attachment of for your reference .
details is below given -1.
1. UPI [protected]@icici-icic[protected].
2. UPI [protected]@icici-icic[protected].
3. UPI [protected]@icici-icic[protected].

Please refund our pending amount 4465 on urgent basis ...
waiting for your reply ..
booking email id _ bitti.[protected]@gmail.com and passengers details name _shringee rishi tripathi

I cancelled irctc ticket but not get refund amount, not even status about that

I had booked hotel through mmt in hotel lemon tree banjara hills hyderabad for check in on 06/11/2021 and check out on 07/11/2021 by paying rs 2285, they changed it to day use (check in on 0611 and checkout on 06/11) at their end .When i tried to contact them they said it was done at my end.I tried to modify that booking even though it was mistake of mmt by paying rs 2395.Even after that booking remained for day use only.I tried to contact customer care they ensured initially that they will the amount and will change the booking for night use, but after that neither they modified the booking nor refunded the amount even after several calls to customer care.As i was stuck outstation with my family i had to pay additional 1000 to hotel to let them allow me to stay in the night.I want full refund and compensation for hardship and mental torcher faced by my family and me.

I have not given hotel room as per my booking. Amenities are not as per booking. No mineral water, no sanitizer, no sofa, no dental kit, flush not working, no flooring.

Hotel Booking Id- NH[protected]
I was denied check-in by the hotel stating that rooms are not available.
I have called MMT support three times for refund. Was told that someone will call me back, haven’t recieved any call yet.
Kindly look into the matter and initiate refund at the earliest.

Hi, I registered with [protected]@gmail.com on MakeMyTrip.com but they transfer my fund on [protected]@yahoo.com. and now I can't change my email on makemytrip it's very irritating why can't they use phone number account which is same I need my money this is proper fraud

Madam/ Dear Sir

In connection to the above subject, I state that, I booked a Swiss-Paris package from MakeMyTrip in 2019 (Ref ID: NL[protected]. Further, I had shown each and every document of mine to visa assistance official from Makemytrip, before submission; he should have pointed out errors, if any. Now you can't say that my set of documents was erroneous as it was already checked by visa assistance official.
Secondly, I am sure that there are no glitches in my set of documents (presented by me).
Also, as my flight tickets of Oman air were refundable, as acknowledged by visa official that these flight details are only for visa purpose and not final because I was assured of getting Air India tickets for my travel. Also my hotel confirmation vouchers were only for visa purposes and not final as assured by visa assistance official in mail and I was assured of Hotel Marriott for my stay in France.
Needless to say, I should be refunded my booking amount. In this entire process I have lost my hard earned money amounting to Rs. 85000 and not got even a single penny as refund, even though I was continuously communicating the details over emails and phone calls. There was no help from the end of MakeMyTrip whatsoever.

You are hereby requested to kindly look into the matter with a humanitarian consideration and arrange for a partial refund, especially in these tough covid times.

Thanks and Regards
Gaurav Sohgoura
Mumbai
Mobile: [protected]
November 06, 2021

I Suvarna Lokhande wife of Sameer Lokhande. I would like to inform you that we have done booking on 5th Nov 2021 from my husband number [protected] for 007 Universal Resort Karjat. The Booking details are as follows:
MakeMyTrip ID: NH[protected]
PNR: [protected]
Check-In: Fri, 05 Nov 21, 01:00 PM
Check-out: Sat, 06 Nov 21, 10:00 AM
We have paid amt around Rs. 11780/- for the same. When we checked in the hotel the actual rates were almost half of the amt paid to MMT. The amt was 5500 including breakfast, lunch and dinner and one child. Extra child would cost 1000 rs extra so around[protected] amt. But we have paid more amt. We always trust MakeMytrip and we have done lot of booking with this portal. Please look into the matter and resolve the issue and I hope you will refund us the extrra amt which we have paid.
Thanking you
Suvarna Lokhande
The copy of invoice

TICKET PNR:
[protected]
Booking Id:
NH[protected]
Your Booking at 007 Universe Resort is Confirmed!
Check-in on 05 Nov 2021, 01:00 PM. (Booking Date: 05 Nov 2021 02:30 PM)
Full Amount of INR 11789 Has already been PAID.

BOOKING DETAILS
007 Universe Resort Resort
007 Universe Resort, Khandpe, Karjat - 410201,
Maharashtra. INDIA., Karjat, IN
EMAIL [protected]@007universe.com
PHONE [protected], [protected], [protected]
For early check-in, extra bed, and airport pick-up, please contact the Resort directly.
1. All guests are advised to carry a valid Photo ID proof (PAN card is not valid).
2. Please inform for GST invoice (only for Indian property) at the time of check in &
collect at check-out.
1 NIGHT STAY
Check-In
Fri, 05 Nov 2021
01 PM
Check-Out
Sat, 06 Nov 2021
10:00 AM
Change Travel Dates
4 GUESTS
Room 1 (Primary Guest)
Sameer Lokhande +3
[protected]@gmail.com,[protected]
Change Guest Name
1 ROOM
Executive Room
This booking is non-refundable and the
tariff cannot be cancelled with zero fee. All
time mentioned above is in destination
time.
Executive Room
2 Adults, 2 Children (5 yrs, 8 yrs)
Cushions, TV, Telephone, Bathroom + 21
Meal Plan: All meals - Breakfast, Lunch &
Dinner
PAYMENT DETAILS
Full Amount of INR 11789 Has
already been PAID.
PRICE BREAKUP (in INR)
Accommodation charges collected
on behalf of Resort (incl.
applicable Resort taxes)
11799
MMT Service Fee 483
Donation 10
Hotelier and MMT Discount - 590
HR-SGST @ 9% 43
CGST @ 9% 43
E-coupon Amount -0
TOTAL 11789

Dear Sir/Ma'am,

I had booked ticket of train no 52598( Joyride round trip) from makemytrip.com. on 25/9/21. The PNR [protected] of irctc and train booking no NR[protected] of makemytrip. Now, when I am trying to cancel my ticket, it is not getting cancelled from my IRCTC id and neither it is showing in my make my trip account.

Thanks and Regrds
Alpa Hiren Rajani
[protected]

Myself and my wife travelled in kumari express from Chennai to kaliyakkavilai on the 2nd of November 2021, the bus personal didn't drop us at the destination instead they dropped us 30kms before the destination without even making any arrangement for our further travel, we spent 1200inr for a taxi to reach the destination. Moreover the bus condition was really bad (Wiper was not working and old bus) and the bus was delayed by 6 hours.

As I am a regular customer of make my trip I made my complaint under the ticket id[protected]. But I didn't get any response from them but they closed the query as resolved without doing anything. And I further tried to contact MMT but I couldn't as most of the numbers are not working and customer care numbers are not connecting to customer care executive.

Please take the mater seriously and find me a solution.

My pune to delhi flight dated 3rd November was cancelled but the refund has not yet been credited to my wallet although the message says it will reflect in your wallet by 3rd Nov itself. Kindly revert back.
Khyati Sinha

Every online service portal that allows user account creation should also have an option to delete the same. This is the basic requirement of a privacy policy.

MakeMyTrip blatantly violates this policy, and continues to use user-data.

I want MakeMyTrip to immediately shut down my account, and create an easily accessible option on their website to delete user accounts.

I haven't received my refund amount yet, of my canceled flight, vide Booking ID No NN[protected], Please arrange amount as early as possible, it is already 3 months gone, .otherwise I will take legal action against your company.

I have cancelled my flight from Hyderabad to Chicago dt.15 August 2021, Vide Booking I D no NN[protected], BUT till now I haven't received my refund amount back, 3 months have gone but till now I haven't received my refund amount back, so I request you to settle my account as earliest as possible, otherwise I will take legal action against your company.