MakeMyTrip India Complaints & Reviews

12.01 changes the date of travel, is wat I know .I wanted to travel on 20th night ..I checked rechecked ...
Mmt website kept saying 20oct boarding bharuch 12.01 and arrival dadar 6 am ..something ..

Ultimately Mr tc told us ..our ticket has expired wen je caught us and whole night we 3 were awake and stressed ..
As per the chart our names were missing, our tickets had expired and on mmt our ticket was still live and we kept getting chart prepared confirmation sms..

We had to 5000 rs ..with no receipt from ..
For a ticket of 1823 ..we had to pay additional 5000...
And face so much confusion, stress, sleepless Night and going 5000 less on the pocket .
I request refund of inconvenience(convenience fees) and rs 5000 ..for all the drama caused due to ur website problem ..

I'd thebticket had expired atleast we could have bought new ticket a cheaper one in another train ..and asked for refund from irctc ..but mmt kept saying ur per..confirmed seats ..travel time etc etc sms ..

Mmt trains section WAS my favorite and easiest..I think irctc is better website atlst would update confusion on time .!!

Never again mmt !

Rina
[protected]

So much stress !!

They debited my money twice but the ticket was not booked.

This is with reference to the booking id
NC[protected] done by my friend for me for the outstation cab from Pune to CSTM Mumbai. After reaching to destination we paid to driver his name is Sitaram Jadhav, through google pay but due to technical error payment got stucked and couldn't credited to him. However the amount has been debited from our account for which we got the message as well from bank. We told driver that since the amount has been debited from our account hence we are also cant do much right now as we were having train in next 1 hr. We told very calmly to him that in case the amount revert to us we will again pay to him and he need not to worry since he knows our location and booking done by the company. But he started threatening to us that I will not let you go till you pay me amount and started pressurizing us to pay in cash. We insisted him to wait for next 2 days since we were occumpanied by Sr.Citizen and kid and it was difficult to stand with them after the journey. But still he did not listen and continuously threatning us to pay in cash otherwise he won't let us go. He was so bad mannered and was shocked to see such behavior of the driver assigned by make my trip. After too much of arguments and considering our train time, we paid him in cash. On which he agreed that if the amount gets credited to his account, he will Immediately return to us. After that we got the update on google pay that the payment has been completed and the amount has credited to driver's account. Since then we are following up with him but either he is making excuses or not answering the call. I want make my trip.to intervene and deal with him since they have assigned this kind o[censored]ncultured and rude driver who don't have manners to behave with customer. One more point here I need to add that the amount we paid him through google pay was extra charged by him since he told that he was told to drive till 160km and after that per km shall be charged. However in make my trip booking confirmation it has clearly stated that the allowed km are 168km and that day total km was 172km, hence rather than charging 4km he charged extra 12km from us. We got to know this then and there when we paid him in cash and checked the booking confirmation voucher upon asking he made excuses that this was told by him. this whole scenario gives a question mark to overall conduct of the driver and brand like make my trip should refrain assigning such couth behavior driver to the families, Sr. Citizen. Make my trip kindly look this into priority and get the refund to us at the earliest.

Booked customised trip to sikkim via mmt Nandini Das is tour organiser
We have safety concern regarding the last 2 days of our tour. Due to weather conditions we cannot go to Pelling and we don't have any hotel booking in Gangtok and the local tour guide is asking us to contact the tour organiser Nandini Das and she is not answering any call
We called her around 20-25 times since past 2 days and she is not even responding to email

Need refund with the following details send to me from MMT. The wallet is empty.

Dear *Mamata*,

Your *Flight* booking NN[protected] has been cancelled on 3-Apr-2020 5:18 PM. We have therefore initiated a refund of *Rs 17602* as per the details below.

You Cancelled: YANGON-Kolkata, 2 traveller(s)

Timelines for refund are dependent on your bank/card/wallet provider.

View refund tracker and timeline at https://applinks.makemytrip.com/UVG8047UTcb

Booking ID: NF[protected],
Booking Date: 05.10.2021, Cancel Date: 05.10.2021, Amount of Rs. 21298 and Refund Amount Rs. 6292
Contact No. [protected]
Flight Name Air India, no. AI-550, Port Blair to Chennai, Flight time 8:45 AM Dated: 20.11.2021
Request a refund?
I cancelled my booking on 05.10.2021 and the amount is not refunded to me. How much time you will take?

I have made a flight booking on MakeMyTrip on Luftansa fully paid with seats from Bangalore to Zurich and back from the 16th December and return on the 2nd of Jan. The ticket was fully paid with all seats paid for all connecting flights.
The airline has updated the schedule based on flights being cancelled, but the seat booking has not reflected stating that MakeMyTrip has not sent across the money for the seats that have been booked.
Current schedule: 17Dec and return on 4Jan
Request to pay the seat booking charges that have already been paid to MakeMytrip. Please pay the amount to Luftansa for making appropriate seat bookings.
The Customer care number for MakeMyTrip has abo[censored]ely no option to talk to any representative and cancels the calls on IVR options. Not user friendly and does not solve any issues as needed.

I had to book two tickets from Indore to Ahmedabad for 7th November 2021. I tried paying the amount through Paytm, which failed. Then i used my debit card to pay for the same. But it failed as well. After all this, I see two transactions of Rupees 1823.25. wherein the money has been debited from my account into Make My Trip's Account. I have received half the amount paid in my bank account but the other half has no record on MMTs website. I tried calling customer care and they divert me to their website all the time. This is horrendous and shameful that a customer is harassed for his refund and doesn't even get the service he desires.
Process the refund amount as soon as possible or else I will have no option but to file an official complaint in a consumer court.

My amount has been deducted for hotel ri kynjai Shillong but mmt has not sent me any confirmation..reference no-IGAMGDZNV1.booked on 19/10/21 at 11:48 pm

My booking for ri Kenjai hotel in Shillong in the name of gurtej singh, contact [protected], reference number IGAMGDZNV1, booked on 19/10/21 at 11:48 pm. My money has been deducted from my account but I have not received any hotel confirmation.

My old mobile number tagged to Makemytrip account is not working any more. Due to this issue I am not able to login into Makemytrip as it sends the OTP to my old number which is not working anymore. WIthout this issue ghetting resolved, I Am also not able to attach my new mobile number [protected] to my new account, . When reaching out to MAke trip customer care number they ont pick the ohone and redirect to their App . When I login to App...

I booked a trip to Dubai. Due to covid restrictions it got postponed. And they agreed for open dates. I did full payment. And now when it's time to the bookings they have stopped responding. Specially their relationship manager Nidhy Bansal. Just trying to get more money. It's very unprofessional that inspite of calling them so many times they are not answering the calls. Make my trip is fooling people. They are taking advantage of covid situation.

I booked a ticket from Bangalore to Hubli today and my money got deducted but I didn't receive any confirmation mail or PNR number. Due to this I cannot contact MMT Comal and its been a task trying to get a contact portal. It's sad to see a company of this repute having poor communication services.

I had a connected flight on 18oct, Dehradun-Delhi-Mumbai. Indigo. The earlier flight was delayed and so I had to almost run from T2-T3 terminals in Delhi.
On the tickets it mentioned I had to be at gate 5-6. Later I was informed on the counter it was gate 32B.
Shouldn’t I be informed that earlier flight delay will not effect my connecting flights boarding ? There were two check-in’s who were reluctant to even let me pass through !! I had to mention them that it was a connected flight.

I need a feedback on this!

Here I already paid twice for date change but still they are showing penalty... And charging me again... Previous one they didn't refunded me yet

I have booked a hotel from makemytrip
Hotel name: Padmini Palace, dehradhun, utrakhand
Date Booked: 15th October 2021
Date Check-in - 17th October 2021
I have cancelled my booking through makemytrip on 16th October as I was not well, and doctor has asked me not to travel.
I have submitted cancellation request submitting medical certificate.
I have called and informed hotel personally on 16th October about my cancellation. Now my request is getting rejected though I have genuine reason. I have also rescheduled my flight tickets which was from Dehradhun on 18th October.
MMT team said hotel has rejected my request of cancellation and talk to them. I called Govind (hotleir) from Padmini Palace, he was very rude, insulted, dint talk properly, shouted at me and asked to talk to mmt as I have done booking with them. He said mmt team has informed him about cancellation on 18th which is after my checkout, so he rejected my request. Its mmt duty to inform them on time. Although I have personally informed hotel. Now I have to just keep on talking to mmt and hotel. Both the parties are not accepting request and putting blame on each other. The mmt person Sumit Chauhan was also rude in talking. I have recorded all my calls while talking to both parties for proof.

This is to inform you that we had booking at green peak residency rishob for 16 and 17 oct 21 vide booking id NH[protected]. We regret to say that green peak management did'nt allow to stay at there place and told to contact with makemytrip. Further we have to make our own arrangement to stay. For which we have to face lot of agony. We could not imagine this form of poor service.

Dear Sir I have booked a room in hotel(Hotel "You and Me"

My flight with PNR AS6B9B was cancelled and the refund was immediately issued from indigo to Make my trip. But i haven’t received the money yet from Make my Trip. And its an urgent matter kindly send me the money as soon as possible and[protected] is the contact number and my mail id is [protected]@gmail.com kindly reach to me at early pls this is urgent

I book the bus ticket on 8th october and the booking was failed due to technical glitch which is informed by make my trip on whatsapp an the booking id is NU[protected] .
in the message, which i got they promised that we have therefore initiated refund of 1098/-. after 10 days i did not get any refund in my payment sources