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MakeMyTrip India Complaints & Reviews

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Updated: May 23, 2026

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My flight was been cancelled on 1stof june 2020 from the airlines the flight was of indigo and the flight was from kolkata to visakhapatnam tough i have a mail from air indigo saying the refund has been transferred to the make my trip on 17th of august 2020 then also i was not been informed anything from the mmt and not yet received my refund from the mmt, so please help me as soon as possible.

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Sep 24, 2020

Updated by Asish Pal I am not getting refund from the make my trip tough they have received the refund from the airlines

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pankaj.7272

Dec 25, 2020

I am not getting refund from the make my trip tough they have received the refund from the airlines, my PNR NO:CJFBQJ & my return ticket PNR NO: OKLIKW, MANJU SINGH & THAKUR PRASAD SINGH,
we are not geeting any customer care no: to resolve my issue...

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Dear sir,
We had booked air india flight from vienna to mumbai via new delhi with following details:
Date - 17/07/2020. Flight no. Ai-154. From vienna (17/07/2020) to new delhi (18/07/2020).
Pnr no - ybby5
Date - 18/07/2020 connecting flight from new delhi to mumbai flight no - ai-315.
Pnr no - ybby5
Passenger details were as follows:
1. Stuti bhavsar adult, female
Ybby5
098-[protected]
2. Shikha vipul bhavsar adult, female
Ybby5
098-[protected]
3. Vipul harkantbhai bhavsar adult, male
Ybby5
098-[protected]
4. Divya pradeep mistry adult, female
Ybby5
098-[protected]
5. Pradeep vithaldas mistry adult, male
Ybby5
098-[protected]
6. Shivlini sunil deshpande adult, female
Ybby5
098-[protected]
7. Sunil rajnikant deshpande adult, male
Ybby5
098-[protected]

Dear sir,
As per government of india guidelines, our flight no ai-154, on 17/07/2020 was cancelled, as a result all the travelers were not able to travel for the entire journey from vienna to delhi and as a result from delhi to mumbai.

I contacted the airline on 14/07/2020 at around 7pm to 7.30 pm., and i was given the option for the open tickets., but i had opted for the cancellation. However, i have not received any refund.
I was told by air india to contact make my trip, and was informed that, request can be processed only after they receive cancellation request by makemytrip.
So, i requested makemytrip on 13/08/2020, to cancel the trip and initiate the refund process. (Proof attached)
Despite repeated mails to air india and makemytrip, my issue was not solved.
I came to know yesterday that, makemytrip has kept our tickets in the credit shell. (Proof attached).
So, today i talked to air india. I was informed by air india that, they are ready to initiate full refund of the ticket, provided, they receive request from makemytrip. (Copy of audio attached).
Now, makemytrip is not sending cancellation request to air india. As a result, our refund of rs.174895 is still not credited to my account.
I request you to investigate mater and solve the issue.

Attachments.
1. E ticket
2. Cancellation request to makemytrip and their confirmation
3. Credit shell note by makemytrip
4. Audio recording with air india
5. Communication with make my trip and air india

I request you to do needful.
Thanking you.
Dr. Vipul bhavsar
M. D.
Consultant physician
Rushabh clinic & nursing home
205, prime complex
Manjalpur naka
Vadodara-390011
Gujrat,
India

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Sir/madam,

I bhavesh gawri having booking id nf[protected] having pnr no - henmfn raised a refund request on 07/09/2020 for which i have received a confirmation from spicejet airline that spicejet airline has initiated the refund to my travel agent i. E makemytrip on 08/09/2020 only but till now no confirmation i have received from makemytrip and neither any information.

So, request you to kindly do the needful at the earliest

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i am only looking for support with my booking id nn[protected]?
My mother rekhaben shroff has flight booked on 10/10/2020 and pnr is jj3cv.
Upon checking with airindia they advise that this flight has been cancelled. However, makemytrip haven't notify me about this.

I am unable get connected them via call centre, email support, facebook messenger support and online chat support.

As first source of attempt, i have selected option and insert my booking reference number and ivr says we are unable to help.

As second source of attempt, it doesn't recognise my input when i am selecting options. I tried multiple times it was the same.

As third source of attempt, i have used my wife's mobile and connect with new booking line it was successful. A person told me to get assistance he is going to transfer my call to relevant department and transfer me back to ivr system again.

As a fourth source of attempt, i tried to reach to mmt by facebook chat where i got response initially and then after no response.

As a fifth source of attempt, i have tried to connect them via their online chat support called myra and that ends with saying unable to help.

During my multiple attempts to contact with makemytrip i experienced following:

Agent's voice is not clear.

Agent is having poor connection.

Agent disconnect the call after putting me on long hold. Additionally, no email support has been listed on website.

Please help me resolving this issue.

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Address: DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I have booked hotel at mandarmani west bengal on 22nd sept 2020. Hotel name is adb kanvas.in have paid rs.8561 to make my trip to book the hotel.

In bill it was written if i cancel the hotel before 23rd sep 12.00 pm i will get full refund.

I have cancelled the hotel on 22nd sept 0nly at 03.30 pm. They accepted cancellation. They gave me a message that i will get refund before 25th sept.

But still now i haven't receive my money at my bank account

They stole my money. Please look into it. Or else i will go to the police station and file fir against make my trip india.

Booking id - nh[protected]

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Address: Mumbai

I have been sending constant emails to make my trip and trying to call them but there has been no response.

This was related to flight bookings which i had done thru mmt biz for travel on 26th and 27th march '2020. Since due to covid the flights were not operational, credit shell was given for the same.

However when i login to mmt biz site i cannot see my travel bookings done nor it mentions anything about credit shell. When contacted airlines they asked to check with mmt as booking was done thru mmt.

Highly disappointed with mmt service as there has been no reply on email or unable to contact anyone on the numbers provide on their website.

Request mmt to revert atleast on emails to resolve this issue.

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Dear team,

I am in urgent need of money for medical expenses. Please refund my amount made in reference to tickets booked. For march 20. Sharing the booking id and details.

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Sep 22, 2020

Updated by Akanksha Kapil Batra Please refund my amount asap

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Address: 18th floor, Tower A, B & 19th Floor, Phase III Cybercity, Haryana

Website: www.makemytrip.com

I have booked 2 tickets on makemytrip customer care by calling executive. Ticket was for mumbai-pittsburgh-mumbai sector. Booking id is in1b[protected] and in1b[protected]. Tickets were in the name of rakesh kumar bansal and sangeeta rakesh bansal. I paid rs. 141, 743/- for each ticket through my credit card. I requested customercaare executive that bill has to be raised in the name of my firm m/s sushma & co electricals and i provided gst number of the firm to executive. Thereafter i have been constantly following up with the makemytrip executive through mails and phone call but they were not responding. Today i have received an invoice which is absurd and absolutely wrong. I wish to take up this issue of cheating and misappropriating gst amount and misappropriating governemnt fund.

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With reference to booking id nf[protected], flights were cancelled by airline and it was intimated that ticket amount was transferred to credit shell which can be utilised further.
While making fresh booking that credit shell amount was no where reflected in mmt website and no link is provided to utilize that amount.
Hence gone for ticket refund, where refund was processed for rs. 3236/- against rs. 12965/- spent.
Mmt is unresponsive to clarify on what grounds full refund was denied when flights were cancelled by airlines (Messages provided) and there are strict government directives for processing the refund for flights cancelled due to covid-19.

Feb 5, 2021

Complaint marked as Resolved

The balance amount was refunded back to my account with sms notification. Sincere thanks to consumer complaints and Makemytrip for satisfactory resolution of issue

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Address: DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Booked ticket for my aunt and cousin from delhi to patna pnr number-hdcpjx. Flight got cancelled by airline (Go airline) and they refunded amount to make my trip under invoice number [protected]hdcpjx
Amount 4420 on invoice date 22/08/2020. Representatives from make my trip is always responding standard reply like anything. They are not returning my 5000 rupee back to my credit card.

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W

wishbaba

Sep 21, 2020

GSTIN of Supplier: 07AACCG2599K1Z7
CIN: U63013DL2004PLC217305
Name of Supplier:
Go Airlines (India) Limited
Address of Supplier: C/O. BRITANIA INDUSTRIES LIMITED, A-33, LAWRENCE ROAD
INDUSTRIAL AREA, NEW DELHI - 110035
PAN: AACCG2599K
PNR No: HDCPJX
Class: Economy Class
Invoice No: [protected]HDCPJX
Invoice Date: 16/09/2020
Sector: DEL-PAT
Place of Supply: 7/Delhi
Details of Receiver
Name: makemytrip com
GSTN/UIN (If Any):
Address: Delhi
State Code: 7
Email ID of GSTN Holder: [protected]@gmail.com
Charge Code Charge Description Harmonized System Nomenclature (HSN) Description of Service Amount Discount Net Amount CGST 2.50% SGST 2.50% Total
FarePrice * Fare 9964 Domestic/International Scheduled Air transport services of passengers 3, 696.00 0.00 3, 696.00 94.00 94.00 3, 884.00
ASF Aviation Security Fee -- Non - taxable 354.00 0.00 354.00 - - 354.00
PSFF Passenger Service Fee - F -- Non - taxable 182.00 0.00 182.00 - - 182.00
Total 4, 232.00 0.00 4, 232.00 94.00 94.00 4, 420.00
If you have opted for food products, you would get an invoice from GoAirlines after the delivery of the product/goods. Services rendered in relation to the sale of goods eg. heating, serving at the place, serving in a box, tearing the wrapper and serving, etc. are all included in the ticket price. In case of No show of passenger or delivery of goods for pre booked meal not taken by the passenger, no refund will be granted. For insurance, you would get an invoice for the same directly from the service provider. GoAirlines has not supplied any goods/services against the insurance and just collected funds from you on behalf of the service provider.
PSF/UDF/ADF or any airport charges/taxes by whatever name called are collected by GoAirlines on behalf of Airport Operator as a pure agent. GoAirlines has not supplied any service to passengers against collection of PSF/UDF/ADF or any other airport charges/taxes from passengers.
(*Fare includes Base Fare, Fuel(YQ), Passenger Handling Fees, Convenience Fees and Regional Connectivity Scheme).

For Go Airlines (India) Limited

Authorised Signatory

W

wishbaba

Sep 21, 2020

Tax Invoice
Original for Receiver
GSTIN of Supplier: 07AACCG2599K1Z7
CIN: U63013DL2004PLC217305
Name of Supplier:
Go Airlines (India) Limited
Address of Supplier: C/O. BRITANIA INDUSTRIES LIMITED, A-33, LAWRENCE ROAD
INDUSTRIAL AREA, NEW DELHI - 110035
PAN: AACCG2599K
PNR No: HDCPJX
Class: Economy Class
Invoice No: [protected]HDCPJX
Invoice Date: 22/08/2020
Sector: DEL-PAT
Place of Supply: 7/Delhi
Details of Receiver
Name: makemytrip com
GSTN/UIN (If Any):
Address: Delhi
State Code: 7
Email ID of GSTN Holder: [protected]@gmail.com
Charge Code Charge Description Harmonized System Nomenclature (HSN) Description of Service Amount Discount Net Amount CGST 2.50% SGST 2.50% Total
FarePrice * Fare 9964 Domestic/International Scheduled Air transport services of passengers 3, 696.00 0.00 3, 696.00 94.00 94.00 3, 884.00
ASF Aviation Security Fee -- Non - taxable 354.00 0.00 354.00 - - 354.00
PSFF Passenger Service Fee - F -- Non - taxable 182.00 0.00 182.00 - - 182.00
Total 4, 232.00 0.00 4, 232.00 94.00 94.00 4, 420.00
If you have opted for food products, you would get an invoice from GoAirlines after the delivery of the product/goods. Services rendered in relation to the sale of goods eg. heating, serving at the place, serving in a box, tearing the wrapper and serving, etc. are all included in the ticket price. In case of No show of passenger or delivery of goods for pre booked meal not taken by the passenger, no refund will be granted. For insurance, you would get an invoice for the same directly from the service provider. GoAirlines has not supplied any goods/services against the insurance and just collected funds from you on behalf of the service provider.
PSF/UDF/ADF or any airport charges/taxes by whatever name called are collected by GoAirlines on behalf of Airport Operator as a pure agent. GoAirlines has not supplied any service to passengers against collection of PSF/UDF/ADF or any other airport charges/taxes from passengers.
(*Fare includes Base Fare, Fuel(YQ), Passenger Handling Fees, Convenience Fees and Regional Connectivity Scheme).

For Go Airlines (India) Limited

Authorised Signatory

[protected]@goair.in
Sun, Aug 23, 8:52 PM
to me

Tax Credit Note
Original for Receiver
GSTIN of Supplier: 07AACCG2599K1Z7
CIN: U63013DL2004PLC217305
Name of Supplier:
Go Airlines (India) Limited
Address of Supplier: C/O. BRITANIA INDUSTRIES LIMITED, A-33, LAWRENCE ROAD
INDUSTRIAL AREA, NEW DELHI - 110035
PAN: AACCG2599K
PNR No: HDCPJX
Class: Economy Class
Invoice No: [protected]HDCPJX
Invoice Date: 22/08/2020
Sector: DEL-PAT
Place of Supply: 7/Delhi
Details of Receiver
Name: makemytrip com
GSTN/UIN (If Any):
Address: Delhi
State Code: 7
Email ID of GSTN Holder: [protected]@gmail.com

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Hi,

Tried multiple times to reach MakeMyTrip customer representatives through mail and phone but no resolution.
Very disappointed with the service.

This is regarding Booking reference# NF[protected].
I have done this booking with Cancellation assurance and have paid 24543.

Till date after multiple followups they have refunded only: Rs. 10873
still the balance amount[protected] = 13670 is not being refunded.

Request you to kindly do the needful as my ticket was booked with cancellation insurance (i.e. on cancellation full amount will be refunded).
This is a sheer case of cheating.

Thanks,
Tushar
[protected]

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Address: VPO Panihari Vikramjeet Singh

Tax invoice
(Original for recipient)
Interglobe aviation limited
Bengaluru international airport
Room no. 32 & 38
A25
Airside building devanahalli
Bengaluru
Karnataka - 560300
Gstin : 29aabci2726b1zy
Number : ka1202109ae84656
Date : 02-sep-2020
Passenger name : vikramjeet singh
Pnr : cwi64u flight no : 6e - 133 from : blr to : ixz place of supply : karnataka
Gstin of customer :
Gstin customer name :
Currency : inr
Description sac
Code
Taxable
Value
Nontaxab
Le/exempt
Ed value
Total
Igst
Tax % amount
Cgst
Tax % amount
Sgst/ugst
Tax % amount
Cess
Tax % amount
Total (Incl
Taxes)
Air travel and
Related charges 996425 4, 450.00 0.00 4, 450.00 0.00 0.00 2.50 111.00 2.50 111.00 0 0.00 4, 672.00
Airport charges 0.00 406.00 406.00 0.00 0.00 0.00 0.00 0.00 0.00 0 0.00 406.00
Grand total
4, 450.0
0 406.00 4, 856.0
0 0.00 111.00 111.00 0.00 5, 078.00
1. Air travel and related charges :- includes all charges related to air transportation of passengers
2. Airport charges :- includes adf, udf, psf and other airport charges collected on behalf of airport operator, as applicable
3. Misc. Services :- includes charges of lounge, medical assistance and travel certificate
4. Meal :- includes all prepaid meals purchased before travel
5. Good karma :- includes contributions made towards indigo's good karma initiative and clear the air initiative
Made at the time of reservation
6. Amounts have been rounded off.
7. Cess includes kerala flood cess.
Interglobe aviation limited
Registered office: central wing, ground floor, thapar house, 124 janpath, new delhi -110001, india.
F[protected]. Email: [protected]@goindigo.in
Corporate office: level 1, tower c, global business park, mg road, gurgaon-122002, haryana, india.
T +[protected]. F +[protected] goindigo.in
Cin no. L62100dl2004plc129768, pan no. Aabci2726b

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I had booked a flight for my Father from Kannur to Jaipur through makemytrip on 02 jul 20 in GO AIR(Go Air 368 CNN JAI 19-Jul-2020).
However a week prior to the journey as part of preliminary checks I called up the Airport and to my surprise they told me that all GO AIR flights had stopped departing from Kannur airport.
After this I logged on to GO AIR site where it showed that the Flight had been cancelled, makemytrip showed flight on schedule though.
I tried contacting customer care of makemytrip and GO AIR but no one answered.
After the date of the journey I waited for reimbursement of the money at least, however no reimbursement came neither did makemytrip nor GO AIR respond to our continuous queries.
My Dad is a veteran who is staying alone and had to undergo a lot of tension and trauma during this pandemic and this lack of response or concern from such a reputed site has left me in distress, not to mention the loss of self respect in front of my Father.

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Hi.. I haven’t got my complete refund, i am unable to reach anyone thru any helpline number,
I have send multiple mails with my bank statement as well, no use at all.. Please help to get my refund

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Dear sir/ mam
I have cancelled my trip directly by airlines. They confirmed me for full refund. But makemytrip not refunding my money.
I have mailed them and also sent the the refund confirmation mail send by airline vistara.
I have called them, mailed them & also chat with makemytrip many time but the are refunding my money.

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Address: gurugram

My booking id-nn[protected]
Pnr-mkzt2
Ticket no-250-[protected]
I already applied for refund on 8th of july and still got no response from mmt. Airlinnes says to contact the booking agency. Airlines already issued vouchers to all the people

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Hi makemytrip team,

I have done a flight booking with makemytrip ref id (Mmt id :-nf[protected]) pnr no. Lbvtva (Goair) trip dated 25th aug 2020 (Mumbai to delhi).
I had cancelled the booking with airlines directly and for which i have been given full refund from airlines (Airlines refund email attached), but when i checked the refund request status with makemytrip they have given me credit shell, would like to know more from you on this matter, as to why a credit shell has been given if airlines have given full refund to makemytrip.

Other sites with whom i had booked tickets for the same flight have already credited the refund into my account before 8 days. Would like makemytrip to take quick actions on this.

Also would suggest makemytrip to put option of talking to custom care executive on customer care no. As all flights and other booking sites have kept this option open, why makemytrip is taking luxury of not talking to customer directly.

Would like to get a revert on this asap.

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I got below reply from MakeMyTrip after 3 months of chase

This mail is in regards to the booking ID : NF[protected]

As checked we have already raised your credit voucher reversal request into refund and it will take 5+3 working days and refund would be reflect in your same bank account.

We value you as our customer and look forward to assist you with your travel plans.

Regards,
Sayma
MakeMyTrip

Airline refunded long back but MakeMyTrip is ready to return even after tons of mails and reminder

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Sep 11, 2020

Updated by Pradeep Kumar Boora Make my trip is not returning the refund amount after even many many mails and chase

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Full refund for cancelled flight was processed and refund amount was scheduled to be received by 04 Sept 2020. Helpline number to speak to customer executive is not available. Despite multiple email, nothing has been done.

Sep 30, 2020

Complaint marked as Resolved

My complaint has not been resolved yet.

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T

Themthing

Sep 30, 2020

I still have not received the refund amount. I would appreciate if make my trip would be diligent in tracking the status of complaints.

Jason99's reply, Oct 28, 2020

Did you get the refund? I am facing the same issue.

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Address: [email protected]

Dear sir. Make my trip ticket booking on the date. 18/08/2020 srinagr to thiruvananthapuram conected flight booking ticket not booked but money deducted my account pls help back my money

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