MakeMyTrip India Complaints & Reviews

On august 3rd i had booked a bus ticket in mmt from flipkart.
At 1:23 pm my amount was deducted and no confirmation of order got succeed from you, so please verify it and refund my money

We had done a confirm air ticket booking from make my trip for multi city travel for 2 adults no-1 (Pnr - e547mp mumbai to istanbul via kuwait) no-2 (Pnr - wbot6i istanbul to toronto via kiev) from april 1 2020 to april 6 2020 respectively.
As if known that it was a world wide lockdown phase for all nations throughout the world including india, and even all the airlines were cancelled. But make my trip is not giving us our full refund back. Some airlines called us and even told us that we will give u full refund for the cancellation of their flights but make my trip is not giving us the refund in full. We called make my trip continually for 3 months march april may and even june but always a automatic generated voice mailed answered. Our total ticket cost 87, 994inr.
We request to please note down our complain so we can get our full money refund.

We had done a confirm air ticket booking from make my trip for multi city travel for 2 adults and 2 child for no-1 (Pnr k991tt mumbai to istanbul via kuwait) no-2 (Pnr - w9nok5 istanbul to toronto via kiev) no-3 (Pnr - w9qelc toronto to cairo via kiev) no-4 (Pnr-cmxbjz cairo to mumbai via bahrain) from april 1 2020 to april 17 2020 respectively.
As if known that it was a world wide lockdown phase for all nations throughout the world including india, and even all the airlines were cancelled. But make my trip is not giving us our full refund back. Some airlines called us and even told us that we will give u full refund for the cancellation of their flights but make my trip is not giving us the refund in full. We called make my trip continually for 3 months march april may and even june but always a automatic generated voice mailed answered. Our total ticket cost 3, 49, 450inr.
We request to please note down our complain so we can get our full money refund.

Enclosed is my complaint for refund which is self explanatory please help in arranging my refund.

From: mmt cancellation
Date: fri, 3 jul 2020, 01:02
Subject: cancellation request for flight booking nf[protected] is submitted
To:

Cancellation request confirmation
Reference number - inr[protected]

Dear bijay kumar sharma,

This is to confirm that we have received an offline cancellation request for makemytrip booking id nf[protected]. Since the request is with reason "flight non operational", the same needs to be confirmed with the airline for getting the exact refund amount.

Once the request is successfully validated with the airline, the refund will be processed in 21-45 working days. Any e-coupon, cashback etc will be adjusted in the refund amount. Travel insurance, if purchased, is non-refundable.

In case airline denies any such request, there will be no refund.

We look forward to assisting you again!

Team makemytrip

Note :
Please do not reply to this email. It has been sent from an email account that is not monitored.

To ensure that you receive communication related to your booking from makemytrip.com, please add tcs1rlswkhl947kbabwrd6go0lbmba3z to your contact list and address book.

Make my trip not refunded whereas indigo has given full refund to make my trip 5 month back
Directly cancelled by air lines.
My pnr no is qf48vy
My mobile no is [protected]

Hi i m belam singh ghosain booking no nn[protected]. Having a flight from new delhi to vancouver on 12th august. But due to covid 19 i was couldn’t fly on that flight. So when i can get my money back

Hii... I am complaing for the 3rd time. I suppose to get a refund from mmt but its been quite a long time but still i m getting nothing. This is my booking id nh[protected]. I got a msg from mmt on 19th july that my refund was precossesd. Then again i got text from mmt that the refund was precesses on 30th july... It took 7 to 10 days... But still not this amount reflect to my bank.

Hi,
Myself naresh peddy. I have booked ethihad flight from brussels to hyderabad (11-apr-2020) and hyderabad to brussels (03- may-2020). Booking id: nn[protected].

Due to covid 19, ethihad air lines cancelled the flight. I requested for the refund for the same. But till now i have not received the refund. I have done the transaction through my hdfc bank credit card. Amount is 70, 254 rs.

I tried so many times calling customer care and i sent mail to "[protected]@makemytrip.com". But till now response or refund from make mytrip.
when i raised the complaint via this forum, still no update on this.

My indigo flight from kolkata to pune on aug 17 2020 got cancelled by the airlines due to the covid restrictions in west bengal. I was travelling from aizawl to pune via kolkata, but since the second flight got cancelled, i also cancelled the first flight with the airlines, and indigo have confirmed refunding the amount to makemytrip.

However mmt hasn't refunded me the amount, also it does not allow me to raise a refund request saying that the status of my flight still shows active. How is that even possible? I am attaching the cancelled itinerary from indigo for reference showing the refund amount.

I had also purchased an insurance on this flight, not sure how that is of any help.

Also, it is extremely difficult to contact mmt support. I have been trying for many days now, so i have to finally write a complaint here. Thank you!

I booked ticket from mumbai to nagpur for my boss and paid amount through credit card. Due to lockdown all the flight services were cancelled by companies and we have been informed that refund will be credited to my credit card account. I received credit in my account for ₹ 8219 whereas indigo informed the refund is ₹ 11719.

It is known fact that services were cancelled by air companies on account of lockdown and requested us for claiming refund by cancelling. Actually my boss wanted travel back to nagpur and lockdown was announced from mid night of travel date and our travel time well before mid night because of the cancellation my took travel by road which costed about ₹24000.

Considering the refund i tried to take up with makemytrip trip but proper platform provided and not even proper response.

Hence i lodging complaint here

Mmt booking id[protected]

Return flight mumbai to melbourne dep mumbai 31st mar on malaysian airlines mh 195 and return 27th may
Pax carol anand. Pnr lnquxw

The flight was cancelled by the airline.

A claim for a refund was submitted to mmt on 6th june and i was to receive a reply in 48 hrs.

Till date no reply/refund has been received.

My air ticket pnr qf48vy cancelled but refund still not recieved
Regards

S k billaiya
M. N.
[protected]

I had a booking with make my trip which got cancelled due to lockdown. Now i want to use the credit voucher and i am being forced to buy the exact passengers tickets and not being allowed to use my money. Due to emergency in the family all passengers are not exact and few members cannot travel. Make my trip is forcing to buy tickets and pay extra money to use the credit shell

Ake a request for full refund 8100 3 connected flights but 2 indigo email recieve for time change and flight change please intiate a full refund raise a complaint i am totally disapointed airline change flight and direct time change indigo airline airline email come for refundpnr/booking ref.: hdj28y status date of booking* cancelled 19jun20 *booking date reflects in utc (Universal time coordinated), all other timings mentioned are as per local time. ticket - confirmedbooking id: nf[protected] intiate a full refund 8100 make my trip ask air adia not agree then why make my trip doing fraud with customer raise a complaint and take action if my problem no solve i do legal action

My airline have confirmed that they provided complete refund to agency account ie makemytrip but still cash not showing in my makemytrip account

Booking id - nf[protected] with zero cancellation insurance but now they have denied to refund the money because of covid.
I need to cancel the round trip because airline cancelled my flights and hence i am expending a refund of 14000 rupess however mmt has just refunded me 1676 rupees...

Booked the bus travel ticket through makemytrip.. It was cancelled by bus operator and not provided any alternative and the operator told he returned the money to the site. But i didn't get any refund for my booked tickek from make my trip.. And makemytrip doesn't have any customer support services at present to contact them.. The site is keeping our money

Dear team, I had my wallet cash of rs3250 expired on 12th May during the period of lockdown and travel restricted. This was earned not due to any issues promotions but under my MMt black membership on 11th Feb. The customer care is not reachable for these queries and I have dropped multiple emails to make my trip email I’d but no response from them over these 3-4 months.

I booked a ticket from ranchi to ahmedabad but make my trip gave me connecting flights from ranchi to delhi and delhi to ahmedabad but the flight from ranchi to delhi has been rescheduled so its not possible to pick the flight from delhi

Hi,
I paid money to change my flight date from 16th July 2020 to 9th July 2020 and the amount got deducted from my account but didn't receive updated flight ticket. I was forced to initiate date change again. Got confirmation from Customer Care of MakeMyTrip that I'll get my money but it's been over 28 days and still haven't received it. They have increased the deadline 4 times.
Refund it as soon as possible.
MakeMyTrip BookingID- NF[protected]