MakeMyTrip India Complaints & Reviews

I have gifted a Makemytrip gift card to my relative and after that the Lockdown happened due to pandemic. Then I approached MMT team to extend the validity and they replied saying once the validity about to expire, they will increase it. I purchased the gift card in Nov 2019 with a 1 year validity. I sent mail for extension in May 2020 and they replied saying contact in Oct 2020. Now I am contacting them no reply from them. I feel now as cheated by a company where I am booking everything from last 10 yrs.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: GURUGRAM, HARYANA

Website: www.makemytrip.com

Passenger name : Nasib pandya
contact no: [protected]
Booking ID - NF[protected]

Its been almost over two month since my flight got cancelled by air lines and i still have not received my refund.

I have booked an air India flight through MMT on 19th of august from Dharamshala to chandigardh. the flight got cancelled due to bad weather. as i got stuck in a bad situation i had to raise priority based refund and as per normal procedure of any airline i should have receive my refund with in 15 to 21 days. its been almost 2 months and i still haven't received my refund.i am also not getting any proper update on either website or app about my refund status. I tried calling customer support more then 20 times to ask about my refund status but MMT executives are not even receiving and answering any calls.

would like an early response on this issue.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked a couple of tickets in Make my trip because of the covid 19 pandemic the trip was cancelled but stil i didn't get my refund.herewith i have attached my booked details.

FYI in my MMT app this trip showing as completed.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had placed a request for cancellation of my tickets and a refund for the same due to pandemic and travel restrictions imposed to Singapore from India. I have also spoken to the airlines and they informed that the refund was already credited to make my trip. Unfortunately I donâ€™t receive any response from MMT despite of many msgs and calls. Kindly let me know the status of my refund.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: [email protected]

I tried booking tickets for 2 times via make my trip for an emergency situation from Sharjah to Trivandrum. But both the two times my account has been debited with out confirming the ticket.. Still now I didn't get my refund amount...Do you think it is fair that your agency is holding my money for the last 4 days for a payment failure... Most of the online agencies will revert back the money in case of payment failure...But MakeMyTrip is holding my money just for a payment failure issue...This is not fair... I tried writing to most of your customer support noone is responding...

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am having very hard time with this MMT cancellation. I booked a hotel stay at Kabbe Holidays, Coorg on 16th Oct 2020 and as soon as I completed the booking, I received a call from the hotel stating they are closed due to Covid and heavy rain. They also mentioned that they have already informed MMT not to take any booking but it was still not reflected in the site.
After hearing this, I cancelled the booking as per the hotel's request and the refund amount Rs 5252 I chosen it to be original payment mode which is bank account.
However, they have processed the refund to wallet without my willingness. I need the money urgently but now I am unable to reach MMT customer care via phone now email. However I tried to reach it is leading to the dead end.

This is so difficult and pain for consumers. There are no rules and no proper communication channels to rectify the problems.

Booking ID - NH[protected]

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir
my ticket was cancelled by vistara customer care on 19/09/20 due to rescheduled your connecting flight,
The customer care person was told that the refund will credited within 6 to 10 working days. But refund is not credited yet.
Please provide the refund status as soon as possible.

ticket pdf attached for your Reference.

Thanking you

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 31, 2020

Updated by Ali Kamal Please update

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: BAUG KAMANI KURLA

Flight is cancel during the covid 19 hence i request for refund, flight is refunded amount RS7857 in this amount make my trip only proceed 349 RS to my account only and portal is showing proceed RS7857 RS to my account refund amount when i send email about refund they did't reply and chat is to horrible he is only told check with portal and portal not provided all information.
My booking ID :- NF[protected]

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 31, 2020

Updated by vineet12 I confirmed by airlines he is said amount refunded to mmt agent but mmt not paid my amount back to my account yet..it is to horrible..

Oct 31, 2020

Updated by vineet12 Not received amount yet to my account..airlines refund my amount to mmt in 30 may...what mmt will do..

Nov 10, 2020

Updated by vineet12 Any update on this because Make my trip not responded..

Nov 10, 2020

Updated by vineet12 I want my refund amount credited my account back but make my trip not responded and any action on it...will try some legal notice to him if they not responded..please send my message to him this stupid travel company

View replies

V

vineet12

Oct 31, 2020

Refund already paid by airlines to mmt I confirmed by airline but mmt is not refund to our account yet..it is to horrible..

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Booking ID â€“ NN[protected]
Date of Booking: 15-Jan-2020
Round Trip Flight: Bengaluru-Luxembourg-Bengaluru
Onward Journey Departure date from Bengaluru: 27-Apr-2020
Return Journey Departure date from Luxembourg: 26-May-2020
Total Amount Paid INR: 1, 33, 002 (Rupees One Lakh Thirty Three Thousand and Two only)
(MMT Wallet Credit adjusted Rs. 3, 416 and Through ICICI Bank Credit Card â‚¹ 1, 29, 586)
[protected][protected][protected][protected][protected][protected]
Cancellation done by me on 09-May-2020
Remarks by MakemyTrip: Cancelled on 09 May - Refund is being Processed â€“ We have received your request with reason Flight Non Operational. Our team will get in touch with you in 21-45 days.
But even after 163 days the refund is not effected.
[protected][protected][protected][protected][protected][protected]
On 9th October, 2020 I have to cancel the same itinerary once again as the Itinerary was found in MakeMyTrip Portal as an upcoming trip without â€œCancelledâ€ remark.
Now, a fresh Remark by MakemyTrip appears: Cancelled on 09 Oct - Refund is being Processed â€“ We have received your request with reason Flight Non Operational. Our team will get in touch with you in 21-45 days.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked my tickets through make my trip on 16th october. made my payments by gpay. my amount has been debited but the tickets has not been issued. i am facing a lot of trouble. please help me asap

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Delhi , India

Pnr : qezkkt and xmj13a ( capitals uppercase )

both refunds are being held by make my trip and not giving it to me

MakeMyTrip India customer support has been notified about the posted complaint.

View replies

D

Darshan Tampi

Oct 19, 2020

Spice Jet have emailed me that they have refunded the money to make my trip. Make my trip is not refunding the money to me.
Similar situation with Indigo.
Make my trip is not contactable by any means. Their website tricks you to choose " cancelled by airline option " but when you choose this it comes with " cancelled by passenger " and then offers no refund. It is totally fraudulent and shameful that the company is stealing from its customers .
Can you report makemytrip to a consumer court and or Civil aviation Authority for fraud.
Below is last correspondence to them but no reply for months.

E MAIL TO MAKE MY TRIP

ARE YOU NOT ASHAMED OF CHEATING THE PUBLIC THAT PAYS YOU.

Dear Sir

You are illegally holding my refund and not contactable .
I hereby issue legal notice of fraudulent practice by your company for not forwarding a full refund made by Spice Jet to you as per the email below.
Not only is this in court but the Civil Aviation Authority is being advised of your criminal and fraudulent practice so that your travel agent license can be revoked.
Kindly forward this to you head office legal department

Captain P.Tampi

[protected] Forwarded message[protected]
From: SpiceJet Customer Relations
Date: Sun, Sep 20, 2020 at 11:58 AM
Subject: RE: PNR : QEZKKT 13/11/2020 P.TAMPI
To: [protected]@gmail.com

Dear Mr. Tampi,

PNR-QEZKXT

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We have initiated refund and would request you to contact your travel agency after 10 working days for refund claims. The refund amount will be as per their terms of contract.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Jaipreet Kour,
Executive- Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Darshan Tampi [[protected]@gmail.com]
Sent: 19/9/2020 4:56 pm
To: [protected]@spicejet.com
Subject: PNR : QEZKKT 13/11/2020 P.TAMPI

Dear Sir

Can you please send me a confirmation email of the full refund of Rs.8940 ( Rs 3866 + Rs 5074 ) which you are making to makemytrip.com on my request with a copy to makemytrip.com.

Makemytrip.com is advising me that there is no refund . Please assist urgently to instruct them to refund the passenger.

Thanks n Brgds

P.Tampi

ref:_00D36s6DE._5001Q15Wr8G:ref

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: mumbai

A. FLIGHT AND PASSENGER DETAILS
Passenger Name : Devansh Rathi
PNR : ETN5Q3
E-Ticket No : 016-[protected]
Booking ID : NN[protected]
Date : 20th March 2020, Friday.
Route : CHICAGO (O' HARE INTL) TO MUMBAI
Time : 20h 57m
Airlines : United Airlines UA-4531. Chicago (Oâ€™Hare Intl) to Toronto
United Airlines UA-8414 â€“ Toronto to Mumbai

B. CANCELLATION REQUEST CONFIRMATION Reference No : INR[protected]
TEXT of the message â€“
Quote â€œDear DEVANSH RATHI,
This is to confirm that we have received an offline cancellation request for MakeMyTrip Booking ID NN[protected]. Since the request is with reason "Cancellation waiver request due to COVID-19", the refund is subjected to Airline approval as per their policy.

Once the request is successfully approved by the AIRLINE, the refund will be processed in 7-10 working days.

In case Airline denies any such request, there will be no refund.

We look forward to assisting you again!

Team MakeMyTripâ€ Unquote.

C. I have email CANCELLATION CONFIRMATION FROM UNITED AIRLINES.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had canceled two booking Id 1) NF[protected] PNR# QGN3JC and 2)

NF[protected] PNR for flight FPBBPE Rekha Aarohi under doubleblack booking. However, MMT refused to provide 100% refund under the name of force majeure. Finally, I personally spoke to Indigo who agreed to put Rs 6000 each for above two bookings under credit shell. They further refunded teh amoun to make my trip on below transations
transaction[protected] refunded on 13th july
transaction[protected] refunded on 9th oct .
But MMT has still not refunded the money to us.
My registered mobile number is [protected] for booking #1 and [protected] for booking#2

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Booking number - NF[protected]

I have booked a flight from mmt for goa to delhi(10th dec). The total booking amount is â‚¹11, 108. But the money got deducted twice from my bank account.

Please resolve this issue ASAP. And please refund one extra transaction(â‚¹11, 1108) that happened.

Attaching the bank statement below.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: B21, Sector 52, Noida

While rescheduling the flight I made the payment to MMT. I received the message stating
"Dear SAURABH KUMAR,
Unfortunately, your rescheduling of flight booking NF[protected] from Delhi to
Patna has failed after successful payment. This happens at times because of a temporary tech failure.

We have initiated a refund of Rs *4954.0 to your account which will take 3-12 days to appear in your account. We request you to retry with a fresh payment or call us at[protected]."

And it is now been 18th Oct'2020 and I did not get any money. There is no option in customer support to speak to a MMT representative. It was really a painful experience with make my trip.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have tried to contact MMT from customer care number and mail but the are not responsive at all, One month back I got a mail from MMT and they assured That I would get my refund still its pending.
after calling indigo I came to know that the refund request is not even initiated from MMT at all.

I have not received any refund yet. I called Indigo customer care. They are ready to initiate the refund but I am not sure whether I would get the refund from MMT. As the customer care support is not good in MMT. and my money is on hold for a long time. So in this case I want to be sure about the refund first.
PNR: HJU4KW
Booking ID: NF[protected]

Kindly revert back
[protected]

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had 2 bookings from MMT for the month of April 2020. Indigo airlines already refunded the money to MMT on 2nd October 2020. Still MMT has not refunded the money nor replying to me. Boycott MMT

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: gurgaon

Only 25% of my refund amount credited, i have booked ticket from kolkata to siliguri on 10/8/2020 i selected 18th but it changed to 10th of october and when I cancelled in spite of getting full amount from airlines they are reluctant to pay me back

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Flight booking of NF[protected]
As per your message my refund amount of Rs. 24000 was supposed to have been credited to my credit card account. but my account is not showing any credit. kindly let me know status of the same

Mamata Shriyan
[protected]
[protected]@gmail.com

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked my airline ticket using a payment gateway Google pay and MakeMyTrip the amount got deducted from my bank account but the ticket has not been booked and I have not received the confirmation
I contacted the airline whether my ticket has been booked or not they said no ticket has been booked
I tried to contact to MakeMyTrip using there customer care number but no contact has been made as their customer care number is out of reach
THIS WAS MY FIRST EXPERIENCE WITH MAKEMYTRIP AND IT WAS THE WROST EXPERIENCE AS I HAVEN'T RECEIVED THE REFUND
Pls refund my amount

MakeMyTrip India customer support has been notified about the posted complaint.

MakeMyTrip India Complaints & Reviews

File a complaint to MakeMyTrip India

MakeMyTrip India reviews & complaints page 174

Gift Card issue

Post your Comment

Refund issue

Post your Comment

I'm complaining about my refund

Post your Comment

Refund not initiated since june

Post your Comment

Ticket not confirmed but amount deducted

Post your Comment

Make My Trip - Amount credited to Wallet

Post your Comment

Refund for flight cancel

Post your Comment

Refund not intiating in my account fully

Post your Comment

Non Refund of Airfare after suspension of Flights due to Covid-19

Post your Comment

Refund of the air ticket fare

Post your Comment

Withholding refund

Post your Comment

Refund of cancellation ticket due to Covid 19 situation

Post your Comment

Refund for flight cancelation

Post your Comment

Money deducted twice for flight booking

Post your Comment

Refund was not received even after 14days

Post your Comment

Refund not recieved from MMT PNR: HJU4KW

Post your Comment

Refund amount pending

Post your Comment

Only 25% of my refund amount credited,

Post your Comment

Refund status of make my trip booking

Post your Comment

Amount deducted but not received confirmed ticket

Post your Comment

Recent comments

Related businesses