| Address: Makemytrip,Delhi |
Dear Sir/Madam,
A.My flights (for two people) were cancelled by Indigo airlines and goair airlines for return journey from Mumbai to Bagdogra twice as follows,
1.Indigo under PNR DMHKRX (6E205)on 30th april 2020 from Mumbai to Bagdogra
2.Goair under PNR D4RYRS (G8-154/323) on 10th may 2020 from bagdogra to Mumbai
The above flights were cancelled by airline, and hence were shifted to october dates as follows,
3.Indigo under PNR YJDZ6Z (6E205) on 8th october 2020 from Mumbai to Bagdogra
4.Goair under PNR D4RYRS (G8-154/323) on 18th october 2020 from bagdogra to Mumbai
The above shifted flights to october 8th and 18th 2020 were also cancelled by airline.
B.The refund amounts as informed to me by airlines and makemytrip representatives as the credit shell allocation is of no use to us, since, we are advised not to travel by our doctor in the coming months anywhere, are as follows,
a.Credit shell balance amount against flight cancellation at srl no 1) is Rs 1820.
b.Credit shell balance amount against flight cancellation at srl no 2) is Rs 594.
c.The refund amount against flight cancellation at srl no 3) is Rs 9498.
d.The refund amount against flight cancellation at srl no 4) is Rs 13180.
Thus total refund due is Rs 25092.
I had submitted my refund request for above through Makemytrip portal on 29th sept but without any proper response.
I had further talked to Makemytrip representatives named Iqra, Shivani, and Imtiyaz regarding the refund I needed with all the above details(Can be verified with your call records).All of them promised to take up the matter with respective airlines for the refund and asked me to wait for 10-12 days.I have no concrete information on the refund from Makemytrip till date.
I have even contacted the airlines for the refund status at their end.Goair have informed that they have already refunded Rs 13774 to Makemytrip on 4th sept 2020.However makemytrip have not paid this amount to me till date, hence the same be immidiately paid to me.Indigo airline has told me that the refund can be initiated but they do not have request received from Makemytrip.
I feel sorry for the entire affairs, the way being mishandled at makemytrip.
May I once again request you to urgently take up the above refund matter, so that the entire refund amount is received by me asap.
Regards
Sushil W Deshmukh
Mob:[protected]
MakeMyTrip India customer support has been notified about the posted complaint.
Similar situation with Indigo.
Make my trip is not contactable by any means. Their website tricks you to choose " cancelled by airline option " but when you choose this it comes with " cancelled by passenger " and then offers no refund. It is totally fraudulent and shameful that the company is stealing from its customers .
Can you report makemytrip to a consumer court and or Civil aviation Authority for fraud.
Below is last correspondence to them but no reply for months.
E MAIL TO MAKE MY TRIP
ARE YOU NOT ASHAMED OF CHEATING THE PUBLIC THAT PAYS YOU.
Dear Sir
You are illegally holding my refund and not contactable .
I hereby issue legal notice of fraudulent practice by your company for not forwarding a full refund made by Spice Jet to you as per the email below.
Not only is this in court but the Civil Aviation Authority is being advised of your criminal and fraudulent practice so that your travel agent license can be revoked.
Kindly forward this to you head office legal department
Captain P.Tampi
[protected] Forwarded message[protected]
From: SpiceJet Customer Relations
Date: Sun, Sep 20, 2020 at 11:58 AM
Subject: RE: PNR : QEZKKT 13/11/2020 P.TAMPI
To: [protected]@gmail.com
Dear Mr. Tampi,
PNR-QEZKXT
Greetings from SpiceJet!
This is with reference to your request for refund of booking amount for the above mentioned PNR.
We have initiated refund and would request you to contact your travel agency after 10 working days for refund claims. The refund amount will be as per their terms of contract.
In case of any further assistance please feel free to contact us.
Thanks & Regards,
Jaipreet Kour,
Executive- Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: Darshan Tampi [[protected]@gmail.com]
Sent: 19/9/2020 4:56 pm
To: [protected]@spicejet.com
Subject: PNR : QEZKKT 13/11/2020 P.TAMPI
Dear Sir
Can you please send me a confirmation email of the full refund of Rs.8940 ( Rs 3866 + Rs 5074 ) which you are making to makemytrip.com on my request with a copy to makemytrip.com.
Makemytrip.com is advising me that there is no refund . Please assist urgently to instruct them to refund the passenger.
Thanks n Brgds
P.Tampi
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