MakeMyTrip India Complaints & Reviews

Make my trip not refunded whereas indigo has given full refund to make my trip 5 month back
Directly cancelled by air lines.
My pnr no is qf48vy
My mobile no is [protected]

Hi i m belam singh ghosain booking no nn[protected]. Having a flight from new delhi to vancouver on 12th august. But due to covid 19 i was couldn’t fly on that flight. So when i can get my money back

Hii... I am complaing for the 3rd time. I suppose to get a refund from mmt but its been quite a long time but still i m getting nothing. This is my booking id nh[protected]. I got a msg from mmt on 19th july that my refund was precossesd. Then again i got text from mmt that the refund was precesses on 30th july... It took 7 to 10 days... But still not this amount reflect to my bank.

Hi,
Myself naresh peddy. I have booked ethihad flight from brussels to hyderabad (11-apr-2020) and hyderabad to brussels (03- may-2020). Booking id: nn[protected].

Due to covid 19, ethihad air lines cancelled the flight. I requested for the refund for the same. But till now i have not received the refund. I have done the transaction through my hdfc bank credit card. Amount is 70, 254 rs.

I tried so many times calling customer care and i sent mail to "[protected]@makemytrip.com". But till now response or refund from make mytrip.
when i raised the complaint via this forum, still no update on this.

My indigo flight from kolkata to pune on aug 17 2020 got cancelled by the airlines due to the covid restrictions in west bengal. I was travelling from aizawl to pune via kolkata, but since the second flight got cancelled, i also cancelled the first flight with the airlines, and indigo have confirmed refunding the amount to makemytrip.

However mmt hasn't refunded me the amount, also it does not allow me to raise a refund request saying that the status of my flight still shows active. How is that even possible? I am attaching the cancelled itinerary from indigo for reference showing the refund amount.

I had also purchased an insurance on this flight, not sure how that is of any help.

Also, it is extremely difficult to contact mmt support. I have been trying for many days now, so i have to finally write a complaint here. Thank you!

I booked ticket from mumbai to nagpur for my boss and paid amount through credit card. Due to lockdown all the flight services were cancelled by companies and we have been informed that refund will be credited to my credit card account. I received credit in my account for ₹ 8219 whereas indigo informed the refund is ₹ 11719.

It is known fact that services were cancelled by air companies on account of lockdown and requested us for claiming refund by cancelling. Actually my boss wanted travel back to nagpur and lockdown was announced from mid night of travel date and our travel time well before mid night because of the cancellation my took travel by road which costed about ₹24000.

Considering the refund i tried to take up with makemytrip trip but proper platform provided and not even proper response.

Hence i lodging complaint here

Mmt booking id[protected]

Return flight mumbai to melbourne dep mumbai 31st mar on malaysian airlines mh 195 and return 27th may
Pax carol anand. Pnr lnquxw

The flight was cancelled by the airline.

A claim for a refund was submitted to mmt on 6th june and i was to receive a reply in 48 hrs.

Till date no reply/refund has been received.

My air ticket pnr qf48vy cancelled but refund still not recieved
Regards

S k billaiya
M. N.
[protected]

I had a booking with make my trip which got cancelled due to lockdown. Now i want to use the credit voucher and i am being forced to buy the exact passengers tickets and not being allowed to use my money. Due to emergency in the family all passengers are not exact and few members cannot travel. Make my trip is forcing to buy tickets and pay extra money to use the credit shell

Ake a request for full refund 8100 3 connected flights but 2 indigo email recieve for time change and flight change please intiate a full refund raise a complaint i am totally disapointed airline change flight and direct time change indigo airline airline email come for refundpnr/booking ref.: hdj28y status date of booking* cancelled 19jun20 *booking date reflects in utc (Universal time coordinated), all other timings mentioned are as per local time. ticket - confirmedbooking id: nf[protected] intiate a full refund 8100 make my trip ask air adia not agree then why make my trip doing fraud with customer raise a complaint and take action if my problem no solve i do legal action

My airline have confirmed that they provided complete refund to agency account ie makemytrip but still cash not showing in my makemytrip account

Booking id - nf[protected] with zero cancellation insurance but now they have denied to refund the money because of covid.
I need to cancel the round trip because airline cancelled my flights and hence i am expending a refund of 14000 rupess however mmt has just refunded me 1676 rupees...

Booked the bus travel ticket through makemytrip.. It was cancelled by bus operator and not provided any alternative and the operator told he returned the money to the site. But i didn't get any refund for my booked tickek from make my trip.. And makemytrip doesn't have any customer support services at present to contact them.. The site is keeping our money

Dear team, I had my wallet cash of rs3250 expired on 12th May during the period of lockdown and travel restricted. This was earned not due to any issues promotions but under my MMt black membership on 11th Feb. The customer care is not reachable for these queries and I have dropped multiple emails to make my trip email I’d but no response from them over these 3-4 months.

I booked a ticket from ranchi to ahmedabad but make my trip gave me connecting flights from ranchi to delhi and delhi to ahmedabad but the flight from ranchi to delhi has been rescheduled so its not possible to pick the flight from delhi

Hi,
I paid money to change my flight date from 16th July 2020 to 9th July 2020 and the amount got deducted from my account but didn't receive updated flight ticket. I was forced to initiate date change again. Got confirmation from Customer Care of MakeMyTrip that I'll get my money but it's been over 28 days and still haven't received it. They have increased the deadline 4 times.
Refund it as soon as possible.
MakeMyTrip BookingID- NF[protected]

Ref the complaint made a few minutes ago - i have been trying to post this message in the comment section below the complaint by it is not getting accepted hence this fresh message.

Kindly ignore the second booking (Nf[protected]) complaint mentioned as i have spoken to the airline & they have clarified that the entire amount has been adjusted to the date change booking i had done. I apologise for the confusion as i had been informed that there would be some refund, hence i mentioned it. However the rest of the complaint stands. I look forward to the issue getting resolved asap. I would like to add that mmt has held onto my money against my wishes for three months.

I had booked a ticket from kol to bengaluru - air asia having pnr rthiqy, the same got cancelled due to covid. I went ahead and cancelled the ticket. Mmt confirmed that they will issue only 1622 against booking amount of 5450 which was including zero cancellation. On numerous complaints, i was informed that i will be issued refund of 1622 + 729 (Zero cancellation fee) in mmt wallet. However the same is still pending even after confirmation was given on 22.07.20. I can be contacted at kiil. [protected]@gmail.com

I had made a hotel booking (Nh[protected] on mmt in january for may. The hotel has cancelled the booking due to covid. I had to chase mmt to get my amount refunded as they were constantly making excuses saying the hotel is to blame. When i spoke to the hotel in london they said they have refunded the amount already. Finally after a lot of follow up mmt said they are processing the refund but point blank refused to refund the amount to my card and said that they can only transfer it to my wallet. They have no business to do this. They are forcefully holding people’s money. Subsequent to that i have made 2 travel bookings for travel on 27th may and 3rd june (Nf[protected] and nh[protected]). Both times the airlines have cancelled bookings and until now (2 months later) i have not got my refund. Plus they have informed me that an amount of 580 + x amount respectively will be deducted by them towards some transaction charges. They have already charged me at the time of booking & are again charging a fee. This is unethical!!!

Pnr/booking reference/ cancelled ticket at indigo
Qhnwqp
Booked on 02.02.2020
Cancelled on 05.04.2020
Mumbai to bangalore
2 passengers
Refund amount rs.8, 174/-

The mail received from indigo airlines dated 06.06.2020
—
From: indigo customer relations
Sent: saturday, june 6, 2020 1:21:04 pm
To: [protected]@outlook.com
Subject: air ticket cancelled but amount not received so far

Dear sir/ma'am,

Thank you for writing to indigo.
With regard to your mail, we would like to confirm that under your indigo pnr/ booking reference qhnwqp, a full refund has been processed to the travel agency account.
For further assistance, we would request you to get in touch with the concerned travel agency,
Thank you for choosing indigo, and we look forward to serving you again in the near future.

Best regards,

Akhil
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
www.goindigo.in
—
My mail dated 07.07.2020 to [protected]@makemytrip.com not responded by make my trip

I have not received refund to my account even when the airlines has refunded to make my trip.

Please why the same is not refunded to me.

- ranganathan sankaranarayanan
[protected]
[protected]@outlook.com