MakeMyTrip India Complaints & Reviews

Dear Sir/ mam
I tried booking a ticket form make my trip online
Once a completed my payment due to some technical error ticket could not booked and my money got deducted.
I didn't even get a booking id for reference,
Please provide me a refund for the same

I had booked a ticket on 17th Jun from Pune to Ranchi. In which one PNR(H7KR2J) of GoAir airlines got cancelled from Pune to Delhi.
I had called GoAir airlines and asked them to cancel the ticket my booked ticket with them and refund my money and finally got the complete amount refunded.
But still I am waiting for the amount to be refunded in my account from MakeMyTrip.

I called GoAir today and they claimed that they had refunded the complete amount(4, 323.00) on the same day.

I tried many times to call Make My Trip Customer Care but I am not able to connect to the executive.
Its been approx a month and still waiting for my ammount to be refunded.

I had booked mumbai to amserdam ticket, the travel date is 26-jun, but due to covid-19 all international flight was not operate.
I am calling make my trip customer care from last 25 days but they did not respond me about my refund.

My booking id - nn[protected].

Initially i have booked a connecting flight from delhi to bangalore via hyderabad for 17th june, 2020 with ticket no:[protected]. Later airline cancelled these connecting flights due operational reasons and reissued new direct flight with ticket no:[protected]Attached below). Further airline also canceled[protected] this ticket.

Now i want to claim refund for this ticket, i tried to reach makemytrip as well air india customer care so many times but not getting a proper response.
Makemytrip customer care agents have asked to take help from air india for a refund. But air india customer care agents have asked to take help of makemytrip to initiate the refund then only air india will provide the refund.

I am totally fed up with this process.
Please initiate the refund process with air india.

I had flight from mumbai to patna with booking id nf[protected] which got cancelled. I spoke with makemytrip customer care regarding refund and they assured me that amount will be refunded into my account within 45 days. After 45 days when i did not receive that amount i reached customer care once again then they told me to cancel my ticket with airlines. I did that and airlines refunded that amount to makemytrip in monetary form, for which i got confirmation mail. But makemytrip instead of refunding my amount into my account just provided credit voucher with expiry date of 25th april 2021. Which is useless for me as i am not frequent traveler.
I paid for ticket with monetary value and want it back in same form.

I booked a singapore holiday packagefor my parents in the month of december 2019 for travel dates in last week of february 2020 with makemy trip india.
I made an advance payment of 57000
And further because of initial covid situation i got the dates changed for end of april 2020 and paid 23000 extra as demand by the makemytrip india company.
I am following up with there agents from past 3 month but not getting any clear response. I need to get my money back soon.
Please help me file a consumer complaint.
Regards
Rishabh khattar

I booked a flight ticket from coimbatore to surat by "make my trip" that was a connection flight .. coimbatore to chennai then chennai to bangalore then bangalore to delhi then delhi to surat. coimbatore to chennai and chennai to bangalore flight got cancelled by airline company. i took another flight to bangalore from coimbatore and i cancelled the coimbatore to chennai . chennai to bangalore and got bangalore to delhi flight... after that i asked airline company for my cancellation refund they said alrdy refund process started and wecant pay to you directly we will pay to make my trip .. make my trip will pay to you... after that so many times i contcted with make my trip customer care they said they will arrange call back.. every time they said they wll arrange call back with in 24 hours... but till now i didnt get any call from make my trip.. then they dont have any care about their customers.. till now i didnt get any call from make my trip neither my refund .

Sir, i was booked a seat for 13 jun 2020 through you in goindigo with booking id - nf[protected] for rs. 5518 only. Due to domestic problem, i rescheduled the ticket from 13 jun to 20 jun 20 on same both booking id and pnr for rs. 4480/- only.in this connection, goindigo has been refunded rs 682/- to makemytrip vide their referance no[protected] dt 12 jun 2020. Repeated requests and reminders, makemytrip did not
Yet refund my amount rs. 682/-. Request refund my amount rs. 682/- at the earliest.

I booked air ticket for two persons on 03 March 2020. The total amount for the flight was 17730/- INR. After applying a coupon(HDFCDOM) i got instant discount of a1200/-INR. The total amount paid by me against the booking is 15530/-INR through my credit card.

Due to covid 19 flight got cancelled and i request to refund my amount to my payment method. They deducted 1000/-INR as convience fees for to and fro of two persons and more 1200/-INR saying that it was a cashback amount through coupon. I contacted many times, before 15 days they said we had processeed your request. But they are not refunding 1200/- INR and closing my request again & again without taking action or contacting me

Air ticket booked in scoot through makemy trip, chennai to langkawi. Traveling date. 26th april 2020. Due to covid 19, scoot cancelled the trip.
Booking id. Nn[protected].

On 21st may 2020, i got mail from scoot they processed the refund and ask me check with travel agent (Makemy trip) after 15 days.

Almost 2 months over, still i am not received my refund. Please settle my money immediately.

Flight was non operational on 25th may, but make my trip says i cancelled the ticket that to after 50days. I asked airlines also, they told we gave full refund amount ask mmt to get refund. I asked mmt for refund but they didn't gave full refund to me.

My flight tickets cancel not refund my money please help me

I booked a hotel on 19.07.2020 using mmt. The hotel asked for the booking to be cancelled later on after half an hour asking refund from mmt. The money was transferred to my mmt wallet. Then when i m trying to apply the money for booking another hotel, it’s showing money cannot be applied. It’s 12k and they are trying to trick me.
Total fraudulent site this is. Last time they took away all the refund money from the flight cancellation due to travel ban during covid.

My flight got cancelled on 18 march 2020. Till today i dont recieved my refund. Now mmt is showing that i have cancelled that flight whereas flight is cancelled by operator and for all passengers. Even this info is writen on the ticket details that the flight is cancelled for all passengers. I have attached screenshots also.

Dear Sir/Ma'am,
I booked 3 flights with Make My TRIP in March 2020. All was cancelled due to COVID 19. Now, i am trying to reach MMT but all their customer care phone numbers anf e-mails are down.
Request to please arrange my refund from MMT as take this tour through a personal loan. All my money has been stucked with MMT. and i am forced to pay interest for the money which is retained by MMT illegally.

Request you to please help me to get my money back from MMT.

I am a long associated customer to make my trip since last 4-5 years and still feel that make my trip is the one of the most reliable option to book my travels.
Booking ids:
Nl[protected]
Nl[protected]
Nl[protected]
Nl[protected]

Recently, i had a family trip planned for june’20 which from make my trip end was cancelled in view of current pandemic of covid-19. Since the things are still not normal, i had request for a 100 % refund of my amount from customer care executive and mr. Nishan rai & mr. Abhsihek sharma had been following up the issues, but none to my satisfaction has offered a refund, instead partial value vouchers are being offered for future travels.

As emphasized earlier also to make my trip team regarding future travel voucher, this is to get to your acknowledgement again that seeing the current situation and inclusion of senior citizens in trip we are very unsure of any future travels and the future travel voucher seems to be an option we can’t really use & settle for.

Had it been a cancellation from our end, would have definitely cooperated as per your policies, since this is cancellation from your end whatever be the circumstances, by ethics of business we shouldn’t be charged a single rupee penalty at all. And, the advances you have made to your vendors is a business risk associated to your firm as the profits are, it’s not fair to pass on that risk to customers.

Since having a customer delight approach has been put aside by make my trip team after so much of mental agony caused already, i look forward to your intervention for resolution of the issue.

With regards,
Vimal raj goyal
New delhi

I posted a critical review about a hotel, in response to which the hotel owner called and resolved the issues and asked me to delete the review. Not only was i not able to delete the review, the hotel owner has replied with a humiliating reply to my review.

I am disappointed, humiliated and embarrassed. I just want to delete the review.

Booked partial refund air-tickets through the portal/website 3rd week of feb 2020. Started getting messages about our flight got impacted. On the portal it was showing flights are cancelled. On the airline portal also it was showing flights are cancelled. Last week of march 2020 executive from makemytrip gave confirmation of refund in my credit card account on mail. And refund was to come in 7 -10 working days, which i got it in last week of may 2020 and it was credited in my wallet of makemytrip instead of my credit card account.
Airline has processed refund of my tickets and makemytrip is not transferring ticket amount in-spite of cancellation of flights by airline.

I reschedule in dig flight from june 16 to august 25the due to high covid pandemicnand lockdown in chennai. I got a mil from indigo that there is refund of 4150 but make my trip is denying to refund it. Now when i am rescheduling back to july, they are charging 3200 stating there is difference in price. When price reduces they will not refund but when price is more they charge. This is not fare. I will have to complain to ombudsman and rti in this case

Dear sk basiruddin,

This is to confirm that we have received an offline cancellation request for makemytrip booking id nf[protected]. Since the request is with reason "ticket directly cancelled with airline", the same needs to be confirmed with the airline for getting the exact refund amount.

Once the request is successfully validated with the airline, the refund will be processed in 6-7 working days. Any e-coupon, cashback etc will be adjusted in the refund amount. Travel insurance, if purchased, is - refund

In case airline denies any such request, there will refund
We look forward to assisting you again!