MakeMyTrip India Complaints & Reviews

I had cancelled flights directly with the airline and they had communicated that they will give vouchers worth 17360 and cash refund of 4264. But the credit to me is 1424 which is big difference from what airlines have communicated. They have already send me vouchers and hence refunds would have come to makemytrip. I would request you to kindly send the balance refund to close this matter.in times of this special issue of rising coronavirus no company should try to benefit abd would hope makemytrip will do the needful
My booking id: nf[protected]

Hi team,

This is to bring in your kind notice that while booking flight ticket i have taken zero assurance cancellation by paying rs3016/- extra but now because of covid-19 when i was trying to cancel my booking it says that your ticket is not covered under zero assurance cancellation. I request makemytrip to return the amount (3016/-) to the original payment method. Attached is the screenshot for reference. Below are the details:

Date of booking: 30/12/2019
Booking type: domestic
From & to along with date: bangalore to delhi on 04/04/2020
From & to along with date: delhi to bangalore on 30/05/2020
# of passenger: 2 (1adult & 1 child)

Please refer to screen shot for invoice break up & flight details.

I hope provided details will be enough to resolve this issue and amount i paid for zero assurance cancellation will be returned via original payment method.

Regards,
Rajat

On 26-3-20 emirates cancelled the flights due to the outbreak and spread of covid-19 but till date the refund has not been processed to us by mmt. Trying to chat or e mail doesn’t help may be due to the lockdown but we should be compensated by full waiver and refund by the agent at the earliest. Chat doesn’t help at all
Makemytrip booking id in1b[protected] and booking reference no. Nv8226

My Booking ID NF[protected]
Mumbai Delhi MUMBAI flight has been cancelled by airlines pls. Advice and or issue a refund.

Mohammed Musatafa Ansari
[protected]

I had booked 2 tickets for mumbai-dubai in airindia express for 26th march 2020 with mmt booking id:nn[protected] paying rs 18, 235 using my sbi credit card. The pnr for this flight xyabxg for date of departure 26 march 2020. Due to covid-19 problem our visa was closed by uae govt on 18th march 2020. On the same day using my mobile app of mmt, i had applied for cancellation of my tickets understanding that maximumrs 2849/- will be deducted from each ticket as i cancelled before 7 days. Mmt has cancelled our 2 tickets on 18th march 2020 but so far did not make any refund in my card account. Neither they are available in phone a standard reply in mobile app that they will contact us in next 48 hrs excepting one reference id given as[protected]. Sms from mmt is enclosed as proof of my cancellation.

I had cancelled a flight ticket booked with mmt (Pune to hyderabad, 24th march, 2020) on 22nd march 2020 and amidst covid-19 scare, many travel plans were interrupted, especially due to curfews and lock downs. My travel plans were affected too, and i cancelled my flight directly from the airline (Indigo). Under special case scenario, i was provided with a full refund of rs. 3616; however, mmt has processed a refund of only rs. 116! Even after sharing the details of the email received directly from the airline, mmt failed to process a full refund!

Please help me seek a full refund on my flight cancellations. It's just not fair that i have to bear the costs of flight cancellations for reasons beyond my control

Booked a ticket on feb 14, pnr: blk5yq. Blr-pnq, 2 travellers, 6e-408 on march 15. Due to #corona, rescheduled my travel on mar 29 with airline directly. After a few days, got the message from #indigoairlines did not operate.

Offered revised booking but i didn't accept, initialed for refund. I got a refund status from #indigo, the refunded amount is credited in mmt. Initialed refund on mar 23 in mmt but received confirmation for zero refund from mmt. 100times called for customerservice not responding.

Hi team

My booking id : nn[protected], my ticket was cancelled by airlines and refund the amount to mmt, but i trired reaching you through calls and emails, i keep on getting same reply of zero refund, why please explain, i called airlines and they asked to check with mmt, as you also mentioned in your website if the airline cancelled i will get full refund, but why you people are creating such a drama and lot of hassel to get our money back, its painful part to reach mmt and this makes me not to book any tickets further through mmt and i recommend to friends and family not to use mmt,

I have a problem with my booking no. Nf[protected]. It was an indigo flight booking from bangalore to bhopal on 15th apr booked through make my trip. I got the flight ticket canceled directly from the airline on mar 23. The airline issued a full refund (Proof of full refund is attached). I submitted the same proof to makemytrip while claiming the refund. Still, makemytrip charged inr 3, 000 as airline cancelation charges which is illegal. I am also attaching the proof of mmt wrongly deducting airline charges and not giving a refund.

Kindly refund my ticket amount asap.

My international flight booking - nn[protected]Pnr - tlznic) booked through makemytrip is cancelled by airline. I have been trying to reach mmt call centre for full refund but mmt have left no option for customers to contact them ans instead asking me to contact airline directly whose office is also closed. As per airline policy updated in their portal as well as in mmt portal, full refund is applicable when airline cancels the flight.in mmt portal also, there is policy of full refund in case of destinations like hong kong is clearly mentioned. Now mmt has conveniently removed the online link in their portal for claiming full refund in case of flight cancellation done by airline. Their online chatbot is just useless. They are removing refund options and date change options from their app and website as per their wish.in such crisis, instead of standing by customer side to help passengers like me, they are hiding. I will go to consumer court for full refund and claim other compensations if they do not refund me the full amount in the next 2-3 days.

I booked a flight from delhi to kochi (Go air g8 764) which was scheduled for 20th march’2020. This was cancelled by the airlines 2 days before the departure.
I am trying to contact make my trip over and over through calls and emails but not getting any response.
Kindly look into the matter urgently and provide me a refund.
(Booking id: nf[protected])

Airline/mmt,

In reference to booking id nf[protected], pnr no - k5ve6p, go air flight no - g8-2512 from patna t delhi dated 28th march booking done through mmt.

Since my purpose of travel has been defeated and i don’t have any plan to travel in near future request mmt and go air to arrange for full refund (Including convenience fee) to the original source of payment on immediate basis.

Moreover i think in case of cancellation of flight (For any reason) the refund should be made automatic or costumer should have the right to decide whether to opt for refund or reschedule. Just to inform a customer about reschedule over sms is unprofessional and inappropriate approach.

Note - mmt takes this a step further. I have not been able to find a single mail id of mmt where i can file complaint. Wherever you click for complain or support, it’ll redirect you to booking summery. Please provide any mail id or link to file the same complaint for refund.

Sir, i had cancelled a flight from delhi to chennai 1 month back on 21st february. I have not received my refund amount yet. Kindly see to this. I am attaching the details of the flight alongwith. I have tried contacting them a large number of times but in vain. They are not responding at all.
Thank you.
Indigo airlines 6e-2124
Booking id-nf[protected]

Booking id :nn[protected]
Travel date: 20 april
Flight copenhagen to mumbai
Number of paxs - 3

I have placed a request for flight ticket cancelation after speaking to turkish airlines customer care executive.

Turkish customer care executive has marked a note and has given full refund from his side. But to get the refund he said me to contact makemytrip. Regarding the same i have placed a request for cancellation 7 days ago. But i havent received any reply from you since 7 days.

Waiting for your reply

Regards

Subhashchandra bajaj
[protected]

I have booked vistara air tickets for myself and 2 children aged 3 & 10 to travel from bangalore to mumbai on 31st march. Since flight operations have been cancelled due to covid19 i tried to cancel my booking where it says airline does not allow any refund and hence i won't get a single penny return. However when i contacted air vistara, their representative said that he has made special. Comments against my booking on the tool for full refund. He also said that vistara would be giving full refund amount to makemytrip and that i should contact them for getting my money back. However makemytrip is not picking calls, not receiving complaints through emails, no online chat with a representative. Looks like duping stategy by makemytrip in times of national crisis.

I've been trying to change a date on a booking for the last two days. Customer care online or over the phone are not helpful. They keep sending me links to the date change section on the booking. The date change facility on the app only goes up to a certain point and then reads an error message 'oops something went wrong' when new date selection is to be done. Please help.

Hi, i'm senior doctor involved in covid-19 patient care in govt. Hospital. Booked package nl[protected] ltc travel with my hard earned money and advance from government (Which i have to return within 9ne month time if not traveling). 04march confirmed on email about refund policy, paid remaining booking only after nemat's (Person who did my booking) assurance telephonically. Emailed 16march for suggestions to cancel with out penalty. After considering all options offered and 100%refund assurance from harpreet 17march, i requested for cancellation. Received call on 18&19 march from concerned team and again confirmed my cancellation reminding him of my earlier conversation (With nemat and harpreet) of 100%refund. Later got information (After repeatedly calling) that my booking has been cancelled without refund as if know, but case under consideration for refund. No communication since then.
My concern are-
1) are false promises were made at booking (Paid only when got assurance from my trip booking manager neemat) and cancellation (On e-mail i have asked for cancellation without penalty got assurance from harpreet.).
2) refund should be expedited do i can repay government and concentrate on bigger problem covid-19.
Dr pankaj verma

I have booked my and infant tickets from mumbai to dallas for 6 april 2020. Due to corona flights has been cancelled but make my trip does not allowed cancellation. They have blocked internationally this option. I am trying since last four days for cancellation but website says ops some problem their pls call customer care. But date change option works, since we are not sure how long corona will be their so i can’t plan my trip with small kid. Also got the call from agent of make my trip stating that cancellation policy has been changed. Is it a fun with others money.

It's been more than 2 weeks since makemytrip themselves contacted me that airlines has cancelled the flight due to operational issues and yet they have not processed my refund
They are not reachable at all: not on mails, phones, web forms and the worst of all is their chat. There is no single live agent for support.
I understand that this is a difficult time for everyone, however, it wasn't the case last week. It's pure torture now

Dear sir
I have booked the flight ticket to jammu to bangalore via connect flight which is cancelled due to coronavirus..
Still i haven't received any email from them even so much email and chat..

Second. One more booking flights from amristar to bangalore via connect flight. Mtjis is also cancelled. But no response and email..

Thirs one is i have booked a me flight form bangalore to amristar and return
This for 12 april.

All these i have received total amount is, 60000.00
Kindly help to get the money..

Regards
Manpreeth singh