MakeMyTrip India Complaints & Reviews

I had a experience in make my trip that one of my booking through jet airways got cancelled. So i have contacted make my trip from the month (May) regarding my cancelled flight. They are very good with maintaining the same set of answer with all the customer care executives "we don't know the time line when you get the refund, we don't make fake promises, so any other assistance you need?"

Flight cancelled - may from chandigarh...

I have been using makemytrip mobile app for long years but never faced any issues. On 10th december 2019 early morning when i booked air ticket from mumbai-kolkata-mumbai (Bom-ccu-bom) for[protected] and return on[protected], my booking id - nf[protected] and pnr lgqr3u.

I was shocked to see the date once booking was confirmed as it was booked for wrong date i. E.[protected] and return on[protected]. I was very sure about...

Ajrvjq zhiharev
Good afternoon, on december 3, my family was supposed to fly from delhi to goa, but because of aeroflot, which canceled its flight from moscow to delhi, we could not get on your flight and we had to cancel it. It was stated that you will return the money in the amount of 3308r, within 7 days, but the money did not come. Give us our money back....

Reference no.[protected]

Just to bring to your notice, due to sudden medical emergency in my family i had to cancel my dubai trip. I had booked radisson dubai for four days, and intimated both the hotel and mmt regarding my change of plans. I got confirmation from both hotel and mmt executive (Mohit) that hotel as an exception is okay with modification on the dates, for which i told them considering the health conditions...

I have booked a hotel (Booking id - nh[protected] from your site and it's been confirmed in the mmt website. However, the hotel guy called me and informed the rooms were already sold out and asking me to cancel. Since this is a non-refundable booking i can't cancel.

Can you please confirm if the rooms are actually available? I don't want to go till the hotel and call you guys if the rooms are not available.

I...

The phone number registered with makemytrip is [protected]. However, this is no longer my phone number. This phone number has been deactivated by the service provider (Airtel), and this exact same number has been given to someone else. This also happened to be my whatsapp number, which thus, i have had to change to my currently working phone number.

I want to update my makemytrip account phone number to the new number that i...

I have booked hotel royal batoo on 27-9-19 for 5 days for my friends and i have modified my booking on 15-10-19 and they have changed rs. 4137/- on 01-12-19 of cancellation charges. This is totally unlawful. Even hotels are not charging for cancellations like this. I have also takes with mmt and they send message as below:

Dear guest,

Greetings from makemytrip..!!

We would like to inform you that...

Had booked hotel for 23rd nov 2019 and had to change the date within 30 minutes to make it 22nd nov 2019 both through makemytrip application. Mmt has asked me to pay another rs7000+ for rescheduling the same hotel and now they are saying that due to policies they will not release the payment refund of booking nh[protected] which was preponed for date at same hotel to nh[protected]

Below is message on mmt application:br...

Just booked a property through makemytrip in pondicherry and finally that property was like haunted house and rooms were horrible and waskroom tap was broken and floors were dirty and had pan masala in the floor and cigarettes smell was coming and ac air glider was broken and water was flowing. So we need to get out from the property as we came with the family. I just wasted my money and my time... I paid 5.5k but totally got wasted and maketrip...

We had booked hotel
Hotel suktara international’s siliguri
Booking ref nh[protected]
The room condition was very bad, with pan stains on wall & stained linen
We refused to accept the room & hotelier shown alternative rooms which was of similar nature
We refused to stay & called makemytrip for cancellation & refund, the call was for an hour and they didn’t accept to refund..
We would like this...

Two flights similar problem which were booked on different dates and different travel periods, 6th dec and 7 dec 2019. I always cross check twice while booking flights for business travel. First leg of the journey i was in a rush and didnt have time at the airport, so purchased a new ticket and boarded. The date was changed to 6th jan 2020 instead of 6th dec 2019. I was furious at myself that i didnt check ticket until last minute though...

I had booked a flight on air india express in muscat - kochi - muscat sector in october for travel in last week of nov. I got an intimation that there i a refund of irs 10, 000 againts each ticket. Make my trip did not inform me about this refund till i took it up with them. Then on 19th i got an e mail syaing that the refund has been made with out full information. I tries to contact them theough their web portal but i was getting an automated...

Dear Team,

This is with reference to Technical Error I faced while booking tickets for Tutari Express on MakeMyTrip India on November 27, 2019, and for the same its Customercare Executives were of no help to refund the money deducted.

The case in point is I wanted to book tickets for Tutari Express for November 28, 2019, midnight 12:30 am which technically takes new day November 29 as journey day.
br...

I have two makemytrip e gift cards of rs20848 each. I am trying to book a hotel which is costing me around 50000. So when i am trying to apply the gift card and pay the rest by card its is saying invalid since the amount in one gift card is 20848.
I need to make the booking as soon as possible. Please help regarding this matter. The gift card was issued by make my trip on 11th dec 2018...

I have earlier submitted a query and also submitted a mail with regards to my parents flight booking in relation to the check in luggage and meals. I booked a return ticket from sydney to visakhapatnam with makemytrip with scoot airlines. These are the booking details below with the scoot airlines

Scoot booking ref
B7qvuj

Booking ref
Vzn97l

From the booking we don't see any check-in...

I have documented their fraud here with screenshots. Please go through it.

https://drive.google.com/file/d/10CvlWstXTKq1g81VBJWH4pLS8WoCVYRZ/view

In short, the hotel i booked was mmt assured. I booked hill view room and the right room was not provided. I complained to mmt and they assured the room will be changed but it was not done by the hotel management. I demanded entire refund of 7459, but these mmt cheats...

I am ashok from kerala i am submitting this complaint regarding price variation in makemy trip site whether i booked air ticket from trv to sin on dec7 through scoot airlines, but in this airlines site showing ticket 12479inr for 2adult for my same ticket which i already paid in makemy trip cost me 13289inr after paying i go to check my ticket status i found 800rs more taken from me by makemytrip site, and i called makemytrip execsujith but...

Just booked a property through makemytrip in pondicherry and finally that property was like haunted house and rooms were horrible and waskroom tap was broken and floors were dirty and had pan masala in the floor and cigarettes smell was coming and ac air glider was broken and water was flowing. So we need to get out from the property as we came with the family. I just wasted my money and my time... I paid 5.5k but totally got wasted and maketrip...

The reservation was for gangtok to siliguri. The driver dropped us on the highway just outside the town of siliguri around 10:20 am saying that he did not have the permit to enter the town. The total trip distance was less than 115 km. The driver was on the phone 80% of the time during the drive. We could hear him negotiating a pick up from bagdogra airport all along and the reason he dropped us mid way it appears was that he wanted to pick...

Date: mon, dec 2, 2019, 10:52 pm
Subject: immediate refund on cancellation request for immediate refunds of flight booking nn[protected] which was cancelled in april 2019 well before date of travel in may2019 last year.
To: [protected]@makemytrip.com, [protected]@makemytrip.com
Cc: [protected]@makemytrip.com, [protected]@makemytrip.com

Request to arrange for immediate refund of our two tickets which were...