MakeMyTrip India Complaints & Reviews

I have booked vistara air tickets for myself and 2 children aged 3 & 10 to travel from bangalore to mumbai on 31st march. Since flight operations have been cancelled due to covid19 i tried to cancel my booking where it says airline does not allow any refund and hence i won't get a single penny return. However when i contacted air vistara, their representative said that he has made special. Comments against my booking on the tool for full refund. He also said that vistara would be giving full refund amount to makemytrip and that i should contact them for getting my money back. However makemytrip is not picking calls, not receiving complaints through emails, no online chat with a representative. Looks like duping stategy by makemytrip in times of national crisis.

I've been trying to change a date on a booking for the last two days. Customer care online or over the phone are not helpful. They keep sending me links to the date change section on the booking. The date change facility on the app only goes up to a certain point and then reads an error message 'oops something went wrong' when new date selection is to be done. Please help.

Hi, i'm senior doctor involved in covid-19 patient care in govt. Hospital. Booked package nl[protected] ltc travel with my hard earned money and advance from government (Which i have to return within 9ne month time if not traveling). 04march confirmed on email about refund policy, paid remaining booking only after nemat's (Person who did my booking) assurance telephonically. Emailed 16march for suggestions to cancel with out penalty. After considering all options offered and 100%refund assurance from harpreet 17march, i requested for cancellation. Received call on 18&19 march from concerned team and again confirmed my cancellation reminding him of my earlier conversation (With nemat and harpreet) of 100%refund. Later got information (After repeatedly calling) that my booking has been cancelled without refund as if know, but case under consideration for refund. No communication since then.
My concern are-
1) are false promises were made at booking (Paid only when got assurance from my trip booking manager neemat) and cancellation (On e-mail i have asked for cancellation without penalty got assurance from harpreet.).
2) refund should be expedited do i can repay government and concentrate on bigger problem covid-19.
Dr pankaj verma

I have booked my and infant tickets from mumbai to dallas for 6 april 2020. Due to corona flights has been cancelled but make my trip does not allowed cancellation. They have blocked internationally this option. I am trying since last four days for cancellation but website says ops some problem their pls call customer care. But date change option works, since we are not sure how long corona will be their so i can’t plan my trip with small kid. Also got the call from agent of make my trip stating that cancellation policy has been changed. Is it a fun with others money.

It's been more than 2 weeks since makemytrip themselves contacted me that airlines has cancelled the flight due to operational issues and yet they have not processed my refund
They are not reachable at all: not on mails, phones, web forms and the worst of all is their chat. There is no single live agent for support.
I understand that this is a difficult time for everyone, however, it wasn't the case last week. It's pure torture now

Dear sir
I have booked the flight ticket to jammu to bangalore via connect flight which is cancelled due to coronavirus..
Still i haven't received any email from them even so much email and chat..

Second. One more booking flights from amristar to bangalore via connect flight. Mtjis is also cancelled. But no response and email..

Thirs one is i have booked a me flight form bangalore to amristar and return
This for 12 april.

All these i have received total amount is, 60000.00
Kindly help to get the money..

Regards
Manpreeth singh

PNR OLKHUD. Int ticket Amsterdam to Mumbai for 15/3/2020. Flight was cancelled by airline I got refund of rs 18043. Deduction of rs 6730. MMT have to refund full amount in case of cancellation of flight.MMT booking Id NN[protected]. Dwarko Rajpal.[protected]

This is reference to mmt bookingid:nh[protected]
As directed by govt. Of india, we all know that there is total lockdown of the country from 25.03.2020 to 14.04.2020.in this situation, it is not possible to visit any place. We have a booking in mayfair palm beach resort at gopalpur from 04.04.2020 to 06.04.2020.
We want to reschedule our booking on any future date when the situation improves without cancellation of the booking.
Kindly intimate.
Regards
Krishnendu nag

After repeated intimations, make my trip does not care to refund my cancellation amount of inr 2.02 l against my trip no and booking idnn[protected]

It has been more than 12 days now, since i have cancelled and neither are these ppl reachable nor do they care to refund my hard earned money.

This is my international flight from kolkata to regina via hong kong through cathay pacific and amidst corona virus fear cathay pacific has cancelled the same on their own. I had in parallel applied for cancellation and after calling their numbers for last 1 week and waiting endlessly over 1.5 hrs in each call, mmy officials and travel agents never care for the refund and make any calls to intimate customer that the amount will be credited in x days, which is really pathetic.

I need to know the date of refund from these useless agents

Airlines has cancelled my flight and make my trip has not initiated my cancellation request and not refunded till date.
Tried contacting there customer support serval times but the ivr is not allowing to connect me to the concern department and if i get connect to other department they are not able to support me further.

Please help me refund!

Due to covid-19 outbreak my flight with bookind id 0088 was cancelled and i submitted my refund claim and it's been over twoo weeks i haven't received my refund.
I've been trying to connect to an agent but the ivr keeps on repeating and forwards me on the same page.

Dear sir/ma’am,

Greetings of the day!!!

This is to bring to your kind notice that i, mrs. Balaka ray had booked a holiday package for malayasia and singapore on september, 2019. This was our planned honeymoon trip and we were to travel on the 1st of march, 2020. Our return to india was scheduled on the 10th of march, 2020. Our departure and arrival city was kolkata. For your kind reference, the booking reference number is: nl[protected] and the booking is done in the name of my husband mr. Joydeep bhattacharya.

However, with the onset of the coronavirus pandemic (As had been declared by who) we were forced to abort our plan and had to go ahead with the cancellation of the aforementioned trip. Being our honeymoon trip, we were not ready to take any risk at that point of time which would also cause a great deal of anxiety and fear to our near and dear ones. Adding to that, we had to undergo the entire quarantine process and stay in isolation to ensure we do not infect others around us, if we had decided to travel. I feel it would have been very irrational and irresponsible o[censored]s if we had travelled then, considering the extent to which the disease had impact all nations, including singapore and malaysia. As per facts presented by who, singapore was in a high alert zone during that time and malaysia was almost at the top of the pile in terms of people affected by this deadly virus. You can cross-reference this with the data presented by who during those times.

We had hence requested the makemytrip team (And contacted our booking agent and other relationship executives from the organization) to initiate the cancellation of the entire holiday package and provide us a refund of the initial booking amount paid on the very day the booking was confirmed. The initial booking amount was inr 67000 and it is approximately 44% of the total booking amount (Inr 153395). But the response from the organization had been utterly frustrating and the manner in which they dealt with our request was unprofessional. They had been very causal with the precautions as well, and insisted on travelling by following protocols and taking necessary safety measures. We had presented our case before them stating that there is no point in travelling for leisure where there is a life risk involved and where safety protocols need to be followed and that this cancellation is a forced one, and it was driven by the pandemic which had already infected millions and claimed lives of several thousands. The extent of its severity can be illustrated now as well, as with each day the count of people infected rises and so many restrictions being imposed on the people around the world, inclusive of travel and getting out in the open.

Our plea before you is to kindly take this with the concerned organization so that we get a full refund of the initial booking amount paid. We are not willing to settle for anything less than that, especially after all the ill experience we had in dealing with them and after constantly writing to them in details of the ordeal.in this time of distress and grave disorder we had expected cooperation from them. Additionally, the amount paid is not less by any means and has a lot of value for people like us who belong to the middle class. We cannot see such an amount being spent for nothing, especially when this trip had an emotional connect with us (Being our honeymoon trip).

Requesting to kindly act on this at the earliest so that we can look towards a fruitful resolution that ends this ordeal. I thank you for your continuous help and support, and would request you to reach out to me for any further clarification.

Dear *Vikash mishra*,

Your bus booking from *Delhi* to *Gorakhpur* is confirmed. Your MakeMytrip booking id is *NU[protected]* and amount paid is *INR 1370*.

*Booking related Information*

Operator Name : *Uttar Pradesh State Road Transport Corporation..*

Operator PNR :* 45BJGCG9*

Departure date/Boarding time : *Tue, 24 Mar 20, 01:00 PM*

Seat Number : *Seater(17)*

*Boarding related information*

Boarding Point : *Isbt Anand Vihar, Anand Vihar, Delhi, 110092 LandMark: ANAND VIHAR*

Boarding time : *Tue, 24 Mar 20, 01:00 PM*

Boarding Lat Long : Not Available

Contact details :[protected]

Drop Point : *GORAKHPUR*

To view or manage your booking online, please visit https://mmyt.biz/39cIUqm

I had a connecting flight from mumbai to kolkata via delhi but the flight from mumbai to kolkata has been canceled. I am trying to cancel the flight from last evening but despite being in the queue for more 40 minutes for almost 26 times my call gets disconnected. I even tweeted the concern in air india twitter handle but received no response. Kindly help.

1. Amitava bhowmick, adult ycnt1 098-[protected]
Passenger name pnr e-ticket no. Seat
1. Amitava bhowmick, adult ycnt1 098-[protected]
Passenger name pnr e-ticket no. Seat
Ticket - confirmed booking id: nf[protected]
Tue, 24 mar '20 mumbai to kolkata 5h 20m
Air india
Ai-144
Bom
Mumbai
17:00 hrs, 24 mar
Chhatrapati shivaji
International airport
Terminal 2
2h 10m
Economy
Del
Delhi
19:10 hrs, 24 mar
Delhi airport
Terminal 3
Change of planes. 1h 5m layover in delhi (Del)
Air india
Ai-22
Del
Delhi
20:15 hrs, 24 mar
Delhi airport
Terminal 3
2h 5m
Economy
Ccu
Kolkata
22:20 hrs, 24 mar
Nscbi airport
Terminal 2
Important information
• check-in time : check-in desks will close 1 hour before departure.
• valid id proof needed : carry a valid photo identification proof (Driver licence, aadhar card, pan card or any other government
Airline support
Air india[protected]
Makemytrip support
Tel[protected] /[protected]
[protected]
Bom-del, del-ccu date change charges
Type condition airline makemytrip
Adult 2 days - 365 days 0 0
1 day - 2 days 6300 0
0 hrs - 1 day non-changeable
2 days - 2 days 0 0
Bom-del, del-ccu cancellation charges
Type condition airline makemytrip
Adult 1 day - 365 days 6300 0
0 hrs - 1 day non-refundable
Recognised photo identification)
• dgca passenger charter : please refer to passenger charter by clicking here
• beware of fraudsters : please do not share your personal banking and security details like passwords, cvv, etc. With any third person
Or party claiming to represent makemytrip. For any query, please reach out to makemytrip on our official customer care number.
• to cancel or modify this booking, visit: https://supportz.makemytrip.com
• you have paid: inr 11, 059
Baggage information
Type sector cabin check-in
Adult bom-del 8 kgs 25 kgs
Adult del-ccu 8 kgs 25 kgs
Cancellation and date change charges
All charges below are per pax and per segment in inr
24x7 customer support

Subject : wrong calculation of refund, mmt bkg ref - nn[protected]

Ref - indigo flight cancellation as well as refund advise recd from mmt is given below.

I had booked this trip vide nn[protected] on 1st mar'20 and modified my return from 22/3 to 21/3 by paying diff of rs 3352 thru mmt

Due to coronavirus, indigo canceled the flight as per communication from indigo and i filed a refund claim on 18/3 post receipt of below mail. Instead of getting a full refund, i got rs 2028 as agst rs 10651

This needs to be looked at and a balance refund to be released.

Regards

Anu

Indigo flight cancellation mails is as under:

"from: passenger notifications
To: [protected]@yahoo.com
Sent: wednesday, march 18, 2020, 01:02:13 pm gmt+4
Subject: indigo flight cancellation

Dear 6e customer,

Greetings from indigo.

This is in reference to your booking under the pnr-ci412j.

Your flight 6e 81 from bom to mct on 3/21/2020 is cancelled due to current travel advisory. Please visit https://bit.ly/2GVplHb, enter booking details, and click"cancel & refund"option to process full refund. Alternate flight option is not available. We deeply regret any inconvenience caused to you.

Regards,

Indigo"

— forwarded message —
From: makemytrip
To: "[protected]@yahoo.com"
Sent: monday, march 23, 2020, 05:12:10 pm gmt+4
Subject: refund for cancelled flight booking id nn[protected] is successful

Mmt_logo
Refund processed
Booking id: nn[protected]
Booked on 01 mar, 2020
Dear anu rastogi,
Refund amount of inr 2028 for makemytrip booking id nn[protected] has been successfully processed. Total refund amount will reflect in your account (S) in 3 working days.
In case the refund does not reflect in your account by 26 mar 2020, please click here and submit your complaint. We will follow up with the concerned bank on your behalf. To know the updated refund status for the cancellation, please click here.
Refund details
Payment mode refund amount (Inr)
Hdfc bank

Status: completed

2028

Reflects in account in

3 working days

Total refund 2028
Refund calculation
All amounts are in local currency
6e-81 | mumbai-muscat | sat, 21 mar 20, 20:40 hrs
Passenger name
Airline fare conv. Fee others*
Total price
1. Anu rastogi
7677 429 0
8106
Cancellation charges
(-) 5000 (-) 429 (-) 0
(-) 5429
Mmt service fee
- - -
(-) 649
Total fare
8106
Total cancellation charges
(-) 5429
Total mmt service fee
(-) 649
Total refund
2028
* others as a column includes insurance, meals and preferred seat charges

I booked a hotel through makemytrip on 16th march 2020. Booking was from 18th march 2020 till 21st march 2020 and paid inr 3224 for same. Booking was confirmed by makemytrip and was marked as mmt assured booking where they said if problem is faced i will get full refund.

I went to hotel jolly swagman backpackers on 18th march 2020 and they denied admission due to covid19 restrictions that were announced on 15th march 2020 (I. E. A day before i made booking). Hotel also asked me to book another one with them at the reception with three times the cost of earlier booking (Even though the new booking again was not in accordance to covid19 restrictions). I denied booking the new one at higher price.

I reported the issue to makemytrip on 18th march 2020 itself and till date (I. E. After 6 days have passed), still not received refund. I am chasing them on same on a daily basis but of no use. This has already costed me a lot as i had to book another hotel at a much higher price at last moment to this issue and would like to receive a full refund from makemytrip along with appropriate compensation for a false booking confirmation from them.

I have booked my flight tickets del-mumbai roundtrip for 28 mar 2020 -31 mar 2020 in feb 2020 with insurance against flight cancellation with full refund that is valid till 27 mar 2020 from make my trip.
Due to chrona, i was trying to cancel my flight yesterday, and it was showing no refund..
Today after sending so many mails regarding this, i got call from them that they are not providing any refunds on cancellation and they has nullified my insurance at their own..
I asked them that they had not intimate me for this. And i have paid additional money to buy insurance to cover any type o[censored]ncertainity.
But they refused me by saying that this has been done by the airlines..i asked for something in writing they sent me a mail on behalf of make my trip.
Dear Sir,
I belongs to a middle class family and i had taken insurance in advance because i cannot afford loss of money due to any reason in my family.i paid Rs 26800 at time of booking including insurance.
But now i want to cancel tickets as per govt guidelines to not to travel, and make my trip has refused to pay my ticket refund.
Kindly check the attachments as per below

Sir, i hope you understand the problems we are facing. While rescheduling the ticket they provide waiver only till 30 april, with fare difference.
My kids are small and i dnt prefer to travel in april in these circumstances.
If i reschedule it in after april they are charging extra Rs 20000+ fare difference that also i cant afford anymore.

Kindly do the needful to assist me in getting my full refund.
I hope you intervene into this matter.

This regards to cancellation charges of my flight return tickets which i had booked on[protected]Ahmedabad-cochin-ahmedabad) for 3 persons. My travel date was 25th may 2020 and return on[protected] and booking referenc number is nf[protected]. I had paid near abount 4200 extra to makemytrip because there was an offier of zero cancellation. So total return ticket i had booked and paid rs. 29121. Now yesterday ie[protected], when i had take a decision for cancellation due to current sicuation of covid-19, they are charging rs 18000+1800 as a cancellation charges. When i chase with makemytrip chat option on there webportal, always automated answer or repply comming that for cancellation they will charg this amount and paid balance. Why? And on web portal there is no alternative option except chat option. There should be a legal nodal officer where customer can raise their query. Now please guide.

I had made bookings in MMT for flights on 22nd and 24th march with booking IDs NH[protected] and NF[protected]. The flights have been cancelled by the airlines though no refund has been initiated in the process. I have made several calls to both the airlines and mmt for the same but with no resolution.

On 14th of march 2020, i purchased two tickets : from chennai to madurai and back again - from madurai to chennai from makemytrip which seemed to be reliable at that time. As of today 22nd of march 2020, the indian government has passed an order to stop railway transport until 30th march 2020 in order to minimize the affects of corona spreading in india.

After viewing the data in the news and in online platforms, i cancelled both the tickets from makemytrip in which they charged rs.725/- for cancellation of 1 ticket (From madurait to chennai) and the second ticket was stated to be "no refund due" (Couldnt cancel from "@www.irctc.in" as it was initially booked in makemytrip). When the government of india says and orders that full refund will be given to customers in this critical situation, makemytrip is clearly not following the law passed by the government and trying its maximum effects to scam as much as money as it can from poor people.

Received an official irctc mail stating that 1 ticket will be refunded for rs.1820/- and i was asked to talk with the agent where the agent (Makemytrip) is only paying me rs.1795 for the same ticket and rs.0 for another ticket.

Simultaneously i have tried my best efforts to negotiate and talk with makemytrip but they have been irresponsible and unresponsive to my complaints in all their customer support platforms.
Never in my life im going to trust this again, as it can be seen clearly that they are using this critical situation in un-human nature to steal people's money.

Money lost to makemytrip scam : rs.3000+

Attached all proof for the same.