MakeMyTrip India Complaints & Reviews

I had a ticket booked from sri lanka to bangalore on indigo on march 20th 2020. The flight was cancelled by the airline and i was called by the sri lankan office and informed of the same. As per the airline, i would be entitled to a full refund of the return fare.

I have also received a mail from indigo airlines confirming that the refund amount has been processed through make my trip. However, this is being ignored by make my trip and they have not processed my refund. I have mailed both parties many times and have over 25 mails in correspondence to both parties to have this refunded.

My pnr number was tjl8pz, a refund of inr 6, 857 was processed for indigo flight from colombo to bangalore on march 20th, 2020. Attached is a copy of the mail recieved from indigo.

I prefer to have a full refund of the said amount and not with make my trip wallet, but to the card used to pay for the ticket.

We have booked our flight tickets to bali and our departure from hyderabad to bali was on 05.03.2020 and arrival from bali to hyderabad was on 13.03.2020.. We have raised queries and awaited for assistance by way various means of communication to mmt to my bad luck none of them reverted. As a last resort i have sent various mails for mr. Deepak karla (Ceo) help but there was no reply from him too. One fine day somehow i could able to get one contact number of mmt and they asked me to share all the details. I have shared each and every proof of my chat/e-mails everything to mmt executive ms. Vandana she has checked the details and finally said that refund/postponement is not possible i request you to look into the matter and help me with postponement of the flight tickets/or the refund as the situation was caused by covid-19 which was not under our control..

I have booked a flight from raipur (Chhattisgarh) to amritsar on 17 march for the date 25th march with booking id nf[protected] and pnr 2j0slq, which is cancelled due to covid-19 by the airways and i also called customer cure on 22 march to cancel my flight, customer care executive cancel my flight and said that full refund will be initiated soon with in 7-10 days and asks me if i want to book for any other dates but that didn't work and i apply for refund. From that date till now i haven't receive my refund and i called make my trip many times but its all a waste. If the company is charging for booking with in a minute and why should they took that long for refund. On 18th april i received a message which i attached below.

(Dear customer,

We have received the cancellation request for your makemytrip booking id nf[protected]. Due to the ongoing coronavirus pandemic, there has been dynamic changes with the airline cancellation/reschedule policies. We will be able to process applicable refund if any, only once we receive the same from the airlines, subject to the terms and conditions as may be prescribed by the airline. You do not have to call or write to us to check the status as the relevant information will be auto updated once received from the airlines. Appreciate your understanding. Please ignore if you have already received the applicable refund for your booking

Regards - mmt)

Booking id: nn[protected]

I had booked tickets to travel to us through kuwait airwys.. But, due to covid, the flight was cancelled. I had requested for refund. But the refund is credited to mmt wallet where it says we could ony use it for future travel & hotel booking.

I have paid the ticket from my bank account. Kuwait airlines too refunded it. What authoority does middle man mmt has to hold the funds with them? It has to be returned to me?

The support number they have provided
[protected] (Toll free) is non operational. The website does not have an option to post a query regarding this.

I have been trying to reach MMT help desk but they abruptly disconnecting my call. I want refund in my bank account rather than in MMT wallet but they are not even listening to my complaint. I have been trying to reach them for the last 2-3 days.

Its been 55 days since the airlines cancelled the flights and i have cancelled the same on make my trip, but till now i have not received my refund till now even when government said people will get full refund from airlines, after 55 days today someone called and emailed from makemytrip saying there will be cancellation charges and whatever is left will be credited to makemytrip wallet, first of all we are accepting cancellation charges upon that they are not offering my refund to original mode of payment.. Please help me get my refund in original mode of payment..

I had booked a train ticket on the makemytrip website (Booking ID NR[protected], PNR [protected] (GHY-SC) Although the ticket has been cancelled makemytrip has not refunded the money to me. Please help me in getting a reply from them with the refund status.

I booked my ticket from BLR-IXD with Indigo on MakeMytrip app.
Indigo cancelled my flight with PNR: 'NH5TRC' and offered my to book another flight or cancel that flight promising that entire amount will be refunded to my account with no penalty as the fault was theirs.
I cancelled this ticket on 17th Feb 2020 and refunded amount should have been credited to my account within 5-7 working days but still I haven't got the refunded amount in my bank. I contacted Indigo about the same and they told me that they have processed the refund amount in my booking agency wallet that is MakeMyTrip and now MakeMyTrip is responsible for crediting the amount to my bank. I tried contacting MakeMyTrip about it but all their customer support are shut down due to lockdown and their website complaint forum does not work at all. I tried emailing them but always get a robotic response to use complaint page on their website which doesn't work.
Also the worst part is that MakeMyTrip shows that journey as completed and even dares to ask me about the feedback of how the journey has been.
I am completely frustrated by the support MakeMyTrip gave me at this difficult time and I will never book my flight again with it.
Attaching screenshot of mail from Indigo that says the amount of Rs.8970 will be refunded.

I have booked the tickets of tru jet airline from indore to ahmedabad for 19th april through makemytrip and due to covid-19 flight was cancelled and i have talked to airline they said that they have fully refunded my amount to makemytrip but makemytrip is not returning my amount and they are not replying on my email or not giving any response they have cheated with me so please take strict action against them.

Dear sir,
I booked my air ticket from ranchi to coimbatore by make my trip on dated[protected]. Traveling date was[protected]. Ticket booking id - nf[protected]. Pnr was zjvcjz. Ticket paid amount was 8879 rupees. Due to covid-19 flight services cancelled. Make my trip refund me 1763 rupees only. I am working at jharkhand. I have more health issues. My family members are worried about my health. I don't have enough money to go back to my native. Please help me to refund my full amount.

I have cancelled my booking on may1st and request for refund but after two weeks on May 15 it’s again showing booking confirmed. I contacted airline customer care, they said that they already issued the refund to MakeMyTrip but it’s showing still booking is confirmed.

My 3rd may train ticket was cancelled by irctc due to lockdown and i got message by ircts on 21 april 2020, but in make my trip it is showing journey completed and they have not refund my money of rs.10836. I tried to call on customer care but nobody is lifting the call
Now i am frustrated where to call for my refund.
Pnr no.[protected]
Booking id. Nr[protected]
Booked through mmt app.

I had made holiday booking with
Makemytrip vide booking id nl[protected] and paid 75, 000 as advance. However, due to lockdown it was not possible to take the trip. I requested for refund as soon as the lockdown was instituted. However, no immediate action was taken in this regard.

After follow up for almost 2 months and escalation to senior management. They agreed to provide partial refund of 32, 000 against refund of 58, 630 and balance amount through airline credit. When i asked about basis for 32, 000 they shamelessly mentioned that reduction in refund was on account of penalty.

I want action against the company and management for their fraudulent policy and hostile behavior and constant harassment. I seek full refund of 75, 000.

Sir,

Mmt booking id nf[protected] pnr no zbbpz spice jet 25.05.2020 was cancelled due to itinerary change. The full cash refund of rs 10374/- has been given by spice jet to make my trip on 02.05.2020. However mmt not given me the cash refund and gave me rs 2274/- credit shell. I have proof of spice jet giving full cash refund. But make my trip is declining my claim.

Varun narain

I had booked a to& fro air ticket for ccu-dfw via doha through makemytrip india for journey starting on 7th may 2020 from ccu and return to ccu on 25.5.2020 which had been cancelled by qatar airways. The airways told to inform my booking agent makemytrip india for getting an open ticket voucher against my booking reference no. Nn[protected] for which i have paid rs, 115436.00 which include the travel insurance charges too.
But till date the travel voucher is not received from the booking agent neither the refund of insurance charges for the journey.

The booking was made for t. Bhattacharya durgapur
[protected]@rediffmail.com

Ticket was cancelled by air seychelles but mmt not giving refund

Dear team

I have changed the date of my flight booking id nf[protected] to dated on 18 sep 2020 due to covid-19 as per mmt guidelines.

How come it can be cancelled without intimating me?

Why mmt cancel this booking without intimating me?

Further i contact to airline (Indigo) over twitter. They replied me that your traveller partner has cancelled your ticket. Please find below message of airline.

"
As checked, your booking has been cancelled on 7th may from the travel agency with applicable charges. Further, a refund of inr 828 has been processed from our end. You may now claim the same from your travel agency.~ sheetal

"

Kindly provide the detailed reason for doing same.

I need this booking, kindly arrange this booking with same date, time & location.

Thanks

Due to covid 19 my train was cancelled but my refund was not processed. Please try to process my refund.

Travell date 25/04/2020
PNR No .[protected]
Train no. 12394
Email id [protected]@rediffmail.com
Ph no. [protected]

Dear international/domestic travellers,
Recently i booked a flight to germany via @makemytrip and they charged me 56666 inr, but the same, flight same day, same seat is 51414rs in original airline site, so please never book via @makemytrip always use original airline site #mmt https://t.co/bOA0OE3A26
I have raised this issue via twitter and email, they never replied... They know that they are cheating... For the same airline, same seat, same day, close to 6000 rs extra when we book via make my trip. Cheating. Attached both price details.

Contact me: santhosh. [protected]@gmail.com

Because of reviews on makemytrip accounts they have gone public and became wirally visisble to everyone with my name on google search with my name hyndavi nelluri which became security issue for me so i want all the reviews to be deleted and account also deleted permanantly.