MakeMyTrip India Complaints & Reviews

Date: mon, dec 2, 2019, 10:52 pm
Subject: immediate refund on cancellation request for immediate refunds of flight booking nn[protected] which was cancelled in april 2019 well before date of travel in may2019 last year.
To: [protected]@makemytrip.com, [protected]@makemytrip.com
Cc: [protected]@makemytrip.com, [protected]@makemytrip.com

Request to arrange for immediate refund of our two tickets which were...

Makemytrip made my morning with difficulties i booked a hotel in gurugram which is makemytrip assured hotel, amenities was missing there and they resolve it in 2hrs by cancelling it & said now you will not get charged, thinking that i m fool! My booking was refundable before 12pm today, however just to make me fool they said this to me, when i asked for a compensation “we can give you 2000 voucher”, dear makemytrip...

Make my trip has given me a mmt travel finance of 200000inr through capital float. Whenever i booked my air tickets, travel finance option was visible.
And it is appearing in my booking page. Already my cibil shows i take a 2lac loan from capital float, that’s why others bank not provide me any travel loan.

Please remove & close mmt finance. As do not want the same. It reflect my credit score. Unable to remove from...

Dear team,

Make my trip has given me a mmt travel finance of 200000inr through capital float. Whenever i booked my air tickets, travel finance option was visible.
And iti s appearing in my booking page. Already my cibil shows i take a 2lac loan from capital float, thats why others bank not provide me any travel loan.

Please remove & close mmt finance. As do not want the same. It reflect my credit score....

Array

When i booked the ticket there was not anywhere mentioned that i need to arrange for schengen visa because of double transit. Neither on the ticket nor in the visa conditions details were mentioned, and to evidence this i have attached the screenshots of the app which i have sent it to mmt no where it's has not referenced that visa is mandatory.

Also, there was not even anywhere mentioned that this was multiple carrier flight,...

On 3rd october 2019, at about 7.41pm, i started getting debit message for rs 17000 / rs 17000 / rs 17000 / rs 8100 for debit to make my trip for purchase of domino's pizza, i was surprised and validity of coupons were upto 31st oct 2019.
I immediately block my standrad charted card from where this transaction has happened.
I complained to make my trip and they sent me returned money confirmation.
I also send dispute notice...

Mistakenly i have created 2 accounts for myself. I created one account with my email id. The other account i created using my mobile number, wherein i got an otp. One with email id and the other with phone number. Im getting the same bookings in both my accounts. I'd want to delete one account. I would like to delete the account with my phone number, so that i can use my phone number for my other account.

Date: 25/11/2019...

Hotel booking was confirmed on 17th november 2019 for a booking date on 23rd november 2019. Check-in denied at hotel on arrival date. No information was provided on cancellation or alternate hotel. Gross negligence on their part. Operational issue should not be reflected on consumers inconvenience. Schedule was disturbed and lot of stress to family.
Booking id nh[protected] at oyo 48857 hotel neelkamal 2 deluxe, ahmedabad....

I have booked a tickets for a domestic round trip.
The total amount for the round trip came to rs. 25605.00
While finalising the payment it suddenly hiked and i ended up paying rs. 26955.00.
I was charged convenience fee of rs. 1350.00.
I believe this approach on their website is quite deceptive and often misleading to consumers.
I tried to find more info on this "convenience fee", but i couldn't find...

I have booked a honeymoon trip to spain through mmt. All issues related to trip were supposed to be taken care of by their team.in this this their visa team has misguided me regarding my documentations and for which i had suffered.
I have submitted all the documents but reason for visa denial was that "reason for leaving of the member state is not ascertained". This can happen only due to miscommunication between documents sent and...

I have booked a ticked on 7th of november this month and after booking my ticket, i wanted to make the chamges in it. I called customer care of mmt and they took a request but they did not resolve the issue since it is 23rd of november today. Whenever i am trying to call on their customer care, they are just saying that their concern team is working on it and they need addtional 24 or 48 hours but after 48 hours it was the same situation.br...

Hi,

While booking my flight, i had opted for the insurance in month of 20th sep-19. It has been almost 3 months, i have not received the copy of the insurance.

Makemytrip followup reference no.[protected]

I am following up with makemytrip customer support from last week but everytime i get a response that their offline booking team is working on the same and they will revert within 24 hours.br...

I booked a hotel using mmt; while selecting a room it was mentioned that in 18k room tariff per day; "free breakfast", "taxes" + other benefits are included.

When i did the payment, it charged around 24.5k with split of 18k and around 7k taxes.

My complaint is that if it was mentioned that tax was included in 18k, why it charged the tax again?...

I am saddened and disheartened by the very recent disappointing experience with the make my trip bookings. The way they have provided the service was very much unprofessional and unethical. Their executives taniya, rahul jain, heena, kanchan sharma & sachin have given a very poor response and service. I have been in a belief that mmt provides the best services on hotel bookings but after getting this kind of service i don't feel the same...

I accidentally created 3 accounts on makemytrip and it is causing me a huge inconvenience. I dropped emails to your dedicated emails [protected]@makemytrip.com but didn't receive a reply at all. This is highly disappointing as you have no channel or access for customers with problems other than booking issues to reach you. Your phone numbers do not address such issues either. How do you retain customers when you can't answer their queries and...

I have booked ja ticket for kochi - mumbai in the month of january for a trip scheduled in the month of may thru make my trip.

I had cancelled it in the month of april much before jet airways was declared insolvent. Its more than 6 months time and i have not yet received my refund.

Booking id - nf[protected]

Can someone guide me the procedure pls?...

I have booked flight through makemytrip.com they are offers best gurantee on flights booking through their website, they charges 8318 rupees including convinience fee, then after i just checked fare with akbartravels.com and other website, the results was shocking makemytrip charged me 1141 rupees than akbar travels, then i complainted for best price guarantee scheme, i send all supportings for that, after 3 days of delayed response, they...

I booked for a hotel for my bangalore trip on 13th april 2019. Due to some personal issues i couldn't complete my trip. But i didn't got a refund till today. I would like to get my refund of rs 1802. I have cancelled the stay but my refund was not credited to my bank account. I have waited for 6 months and even now i didn't got the money. I think i have to get my money back....

Booked hotel ranabanka palace jodhpur through make my trip. After the booking a booking voucher was with a note there a mandatory dinner and cost us 15k. I contacted mmt and initially i was told i don’t need to attend and they will resolve the issue. Every time i made a call, i was told a call will be given in 24 hours but it would never happen. I had keep calling and finally to my surprise i was told i need to pay for the dinner weather...