MakeMyTrip India Complaints & Reviews

One Consumer Compliant No. 70/2020, filed before District Consumer Foroum-1, Jaipur Metropolitan, Jaipur against Makemytrip Ltd.
Case titled - Namish Nigotia Vs Make My Trip Ltd. & Others
First date of hearing - 27.03.2020
For appearance of Makemytrip through authorized person/lawyer / representative.

Regards
Namish Nigortia
Mob.: [protected]
Email.: [protected]@gmail.com
Enclosed - Scan copy of notice issued by Hon'ble Court.

I have attempted a flight ticket booking on dec 29, 2019, there were 2 failed transactions were the amount was deducted from my hdfc and sbi for rs.11373. Make my trip has processed refund to my hdfc. However i haven't received refund to my sbi yet. It has been 50 days, make my trip says refund is processed and gave me a reference number arn number. I have gone to the sbi branch but bank has confirmed me that there is refund transaction with that arn number given by make my trip. Make my trip has given me a wrong reference number. No matter how many times i call make my trip, they keep telling me they are still working on the issue. I have shared my bank statement, evidence from sbi mentioning they cant find the transaction with the arn number given by make my trip. Please help me on this incident.

I have booked a cab from makemytrip at 9.30 am, for mumbai international airport fo r 10.15am, however they have changed my booking time to 11.30am.

When i called the customer care number and informed them about the issue and said i have a flight at 1.00 pm and cannot take a cab of 11.30am.

They said because u have booked at 9.30 am, that's why the booking i done at 11.30.

Also said if you want...

I had booked flight tickets to singapore on make my trip but due to corona virus i have cancelled the tickets but make my trip is not offering any refund and refuse to give any information.

They have purposely delayed the information and blaming it on airlines i had spoken the agent also he said he would get back but they called last min so that i do not get any refund.

I have cancelled the trip because of corona virus.

They refuse to give any reason when i told them to give me mail bu airline they will not refund the money they have not provided any information.

They are just lying

This is with reference to my trip booking id nc[protected] booked on 15.01.2020 for journey from ludhiana to karnal (6.15am) for which advance payment of rs585/- was made by me. I got the message from mmt that driver detail will be updated two hour before the arrival. I had to start my journey at 6.15am to reach office in time. To my dismay no updation was there from mmt about the driver detail, when i had chat with myra (Your so called help) at 5.06am reply was "as of now the driver details for this booking are not available. The curd reply from customer care when i myself contacted your helpline it was informed"no cab could be arranged and kindly arrange it yourself". I asked for alternate cab option but no support my provided.
At 5.00 am i was left with no option available with me. Booking made by me a day prior and mmt assurance of cab was left with simple reply"as of now the driver details for this booking are not available. The same reply from customer care when i myself contacted your helpline it was informed no cab could be arranged and kindly arrange it yourself.
Is this the service we as customer expects from such a reputed company. If it was the fate of our believe on you it will always be better to rely on taxi services. Further more the compensation amount which i was offered was rs.619/- for which my complain was closed by priyanka mishra on pretext that i was unable to attend call. After that i repeatedly had chat with your executive with the assurance that matter will be taken up with higher executive. Still no reply for mail sent to mmt.

I have booked a trip from hyd - coimbatore trip id nu[protected], same has been cancelled by the operator. They told me it will reflect within couple of days. But till the date it was not reached my account. They complaining internally rather than resolving the issue. No one is taking responon this. Just cheating the customers. Unnecess. I paid 300 as a card penalty for their inefficiency. They using customer money illegally. No one is responsible in mmt. What kind of md, ceo they have even sop. Very worst company i've even seen in my life.

I made a hotel booking from mmt and made payment online because no pay at hotel option was available. When i reached hotel for check in i was told that i cannot check in because they are not accepting online payment. And i was not allowed to check in. I called to customer care for more than 6 times. Everytym they told wait at the reception for 15 min. I waited for 2hrs and within this 2hrs i have called them multiple times but everytime i got the same response that we are looking into the issue and our agent will call you within 10min but i didn't receive any call till 2hrs. This was really frustrating, firstly my check in was denied and secondly i was asked to wait at reception for more than 2hrs. But then also no response from mmt side.

I booked flight for 14 feb 2020, when i print ticket, date of travel it was showing as 14 march 2020. I called mmt customer care they told it's your mistake they can't help. I always cross check twice before any transactions, i clearly remember that i have selected 14 feb. This is the scam they are doing, even many airlines also part of this fraud, they share cancellation charges, among and that how they create money. Mmt website is created in such a way that it will change travel date in background while you make payment. They will earn money for booking, cancellation and for date change, and you will loose your hard earn money. This is advise to all to nit to book flight from make my trip website. It's scam.

Hi,

I cancelled a flight booked via mmt and haven’t received my refund amount yet and i not satisfied with the excuses made by mmt executive team. I feel totally harassed from them and wasted bunch of my time in chasing for my own money. It would be great if you can escalate this or take this forward to court. I want my money back along with interest for delay and still mmt team is delaying this with everyday new excuses.

Thanks

I have booked international flight ticket from ahmedabad to vancouver for date 14.12.2019.

Booking id is nn[protected].

Before going to abroad, i have confirmed with mmt regarding baggage information. They have confirmed with air india and replied that for student visa holder one extra baggage of 23 kg is allowed.

But when i reached at ahmedabad airport for departure, i was charged rs 17980 by air india for 23 kg baggage.

I registered complain regarding to make my trip but they have not provided resolution for this.

So what is the meaning of your confirmation from make my trip. We have presented mails proof along with student visa. But air india denied extra baggage of 23 kg and allowed only 2 bags of 23 kg luggage.

I have paid rs 17980 for extra, i. E. For 3rd bag of 23 kg.

So please do the needful.

If such information was provided by make my trip after confirmation with air india, thenafter also if customer was charged then who will pay this amount?

Please escalate this case to make my trip delight team and help me at your level best.

From:
Mrs. Kumari r. Samineni
6107 salcon cliff dr.
Austin tx 78749 us
To:
Consumer complaints forum
Chennai
Dear sir/madam/whoever can help,
I am an us citizen. I was in india as a tourist from sept.13th to dec. 8th.
I went on a pilgrimage tour. A travel agent,
Mr. Inabhanathan of issaa world tour
1/155 chennai-bangalore highway,
First floor
Ponamallee chennai 600056 phone #:[protected]
Got in touch with me through a friend for a 17 day north indian tour from oct.30th 2019 till nov 15th, 2019. I wanted travel in a custom made personal special tour because of my physical disabilities and interests. I researched extensively for specific flight timings, hotels and vehicles to meet with specific special disability needs and also the sights which i specifically wanted to see.
Long before i even arrived in india, i made up complete 17 day itinerary choosing specific flights, hotels, and specific places i wanted to visit at every halt on the tour instead of the cookie cutter tour packages because of my physical limitations.
Mr. Inbanathan promised me that he would fulfill all my special itinerary on my travel list without a doubt.
I had paid rs.3, 33000/-in cash since i didn't have that much money my indian bank account (I do not do electronic money transfers even in usa). I wanted to pay by my bank of america visa credit card which was easily accepted by most of the big shops in small towns to big cites from kanyakumari to rishi kesh. But mr. Inbanadhan refused to accept my credit card saying that he does not have a particular accessible machine to accept my credit card! (It is clearly advertised in issaa world tour advertisement web page that it clearly states that they accept mastercard, visa, maestro and upi) since my itinerary for india trip is so tight, i did not have time to change the travel agent moreover i was sick with diarrhea. So i paid the whole amount in cash withdrawing from different atms (Though i was weak and dehydrated) in installments using my debit cards on 25th, 2019 and paid all of rs, 3, 33, 000/-at my cousin's home. When i asked for a receipt for my cash payment of he said he does not have one and i should trust him! Then i wrote a statement of paying all the charges of rs. 3, 33000/- by hand and made him sign his signature along with my signature with details of payment and the date! (If one pays for a small salt packet in any shop the customer gets a receipt!) he certainly wanted to take advantage of my vulnerable position since the date of departure is five days away and i was physically weak.
He did not stick to my specified itinerary and made certain critical flight reservations and hotel reservations (Without consulting me at all and disregarding my needs) which did not suit my time and physical disability. So, in the course of our travel we had to cancel and re-book two hotel reservations and two flight reservations (One for me and the other one for my nephew who was escorting me) paying additional costs though all these cancellations were due to mr. Inbanthan's mistakes. He said one of the hotels at varanasi refunded rs. 16, 128 for cancellation of three nights. Though he told me that asia air did not refund any money for cancellation of flight i know that they refunded rs. 842! So altogether he owes me rs. 16970/- in total. I did not pursue the cancellation refunds of one other hotel and one other flight reservation.
From the date of november 14th, 2019 i am requesting mr. Inbanathan of issaa world tour to refund the money he owes me. I asked mr. Inbanathan to deposit the money he owes me into nephew, mr. Ravikanth's (My escort on this tour) bank account.
Mr. Inbanathan said that he incurred additional charges and he would pay only rs. 6000/-! I repeatedly requested him to send me the proofs (By e - mail or text messages) of the additional expenses and deductions to see we can look and reconsider. So far he has refused to do so until now! For the past one month he has not even replied to my e-mails, text messages and phone requests at all!
I would much appreciate if you can look into this and guide me to retrieve my refunded money which is taken by my travel agent, mr. Inbanathan?
What are the choices i have, to get back the money he owes me?
Do you know where i can complain about these kind of frauds against foreign travelers — who can not stay in india for long to take them to court or report to proper authorities? I did not experience any thing like this at all through my extensive travel in india so far all these 48 years since i moved to usa.
Please reply as soon as possible.
Thank you.
With much appreciation,
Sincerely,
Kumari r. Samineni
[protected]/[protected]
P. S. I would like to know the fees you charge for this case.

I tried to book flight ticket on 8th february, 2020 evening and my account was debited while waiting for otp. After entering otp, it shows transaction failed but money was deducted and never receive the refund till this minute. I need refund at the earliest to book ticket b4 the peice increase. Never face any such issue before and hope its resolve soon.

I had booked my flight through makemytrip app from bangalore to hyderabad on 1901.2020. The company offered me if i want to book a cab from my residence in bangalore to the airport. The cab driver came late and he also lost the way on my way to the airport. Because of the delay, i missed my flight and had to book the next available flight.
My booking id for the cab with mmt is - nc[protected]. The flight which is missed is air asia bangalore to hyderabad on 19th jan, 2020 at 1430 hours with pnr i6wvsx. Booking id for flight is - nf[protected].
After this issues, i have been asking the company for a compensation and what they have been offering is rs.300/-. I'm not interested in this small amount. I would want them to compensate me the cost of my new flight booking. Also, they should not behave as if they are doing favor on their customer by giving rs.300/-.

Booking no. In1b[protected]
My wife and myself went on a customized trip to italy for about 10 gays from 10/11/2018 to 21/11/2020. Two of our local tours, first to mt. Vesuvius on the 12/11 and to capri island island on the 13th were cancelled. No alternate arrangements were made.
On the 15th a taxi was to take us from naples to sorrento. But the vehicle never came and we had to spend a lot of money on phone calls etc. We were then told to arrange our own vehicle and that they would reimburse the cost which was 115 euro.
I have taken up the matter with mmt and was told that they would reimburse all the claims which would be about rs.16000. They keep calling me saying that the money has been transferred to my card. It has never been done and i am still reminding them without any proper response.
I request that matter be taken up and my calims are reimbursed
O t jayachandran

Hi team,

I tried booking for the bus on make my trip website and during which the payment was debited from my account but the message received on the website was payment not processed and hence i did the second payment and again the debit happened but without booking and with the same error message. Please have a look at this complaint and refund me the amount for the two payments done.
Below are the details:

Bank name :icici bank
Mode of payment:online
Amount-1463
Transaction id-bil/onl/[protected]/makemytrip/nu[protected]
Amount-1463
Transaction id-bil/onl/[protected]/makemytrip/nu[protected]
Thanks,

Jyoti bharankar

Malindo airline cancelled the flight on 25 dec 2019. Flight from adl to trz.
When i checked with makemytrip customer care, i am being told that malindo airline has not refund the amount. When i check with malindo airline, airline replied in mail that they have not received money from makemytrip for flight ticket and asking me to check with makemytrip for refund.

Makemytrip booking id nn[protected]

Makemytrip is responsible for refunding the amount and it has been more than 40days.

With reference to this trip, we would like to share our experience and also report an incident that took place on sunday 6th jan 2020

We were on our way back from milford sound to queenstown. At around 6:30pm we stopped in te anau at an unmanned self-service petrol station/

There was a pump which only mentioned “go clear” and the other two other that mentioned diesel. We filled 3.26l of “go clear” in our fuel tank, another customer told us this was not petrol and we stopped immediately. We then filled petrol in the tank, the other customer mentioned that we shouldn’t drive the car.

We switched off the engine and called europcar immediately, we talked to the roadside assistant. The roadside assistance sent a tow-truck to tow the car, however they did not sent someone to take us home nor provided with alternate car. It was almost about 8:30 pm, it was cold and windy i was with my wife who recently had a knee surgery and my daughter. We also called the emergency contact number that makemytrip provided and the contact person said he can not help us and we have to arrange transport on our own.

We paid extra for full insurance for the car however neither your company nor europcar helped us to get back home. By the god's grace we reached the hotel in midnight with the help of a gentleman.

Please raise a complaint with europ car why they didn't give an alternate car nor provided transportation till the hotel or even there was no assistance by your partner company in new zeland.

We have to book another rent a car for the rest of our journey, they charged nzd:214.59 on my credit card and not refunded any amount for the car not provided

Even the flight tickets of mrs. Balusa laxmi booked wrong (Not as per passport)

And till now there is no response from makemytrip, they say issue is closed
I paid nz $1, 500/- for another car to continue my trip.

Hello Sir
I had booked through you at Hotel Clarke Amer Jaipur, booking id NH[protected], for two nights 31st Jan and 1 st Feb-2020. I was charged INR 16258. I stayed there in their hotel and while checking out took the invoice from the hotel, which shows that hotel charged room rent of 12000 INR for two nights, I have to proof.
My question is how come you charged me so much more, please immediately clarify in my mail id [protected]@gmail.com and or call me in my no 0091 [protected]. please let me know how much will you refund immediately, more than that how come you charge so much more from customers for providing your services, it is atrocious.

I have done booking for hyderabad to pune flight for 1st march 3 pasangers.
Payment was initiated through mobikwik wallet.
Till then everything was swift. After entering the otp, message popped up regarding unable to do booking and the the same time payment deduction occurred.
Trying to reach mmt but not able to get appropriate reply. Tried several times and had chat with myra where she assured that such transaction has occurred and due to technical glitches it couldn't happen the booking.
Now i received message saying that they couldn't trace such booking and so the issue is closed.
But my problem didn't settled. Kindly help.

Dear
I had booked flight from makemytrip for jetairways for 22nd march 2019, with my 4 passengers including me. The booking id is nf[protected]. Pnr no. Vetkza, jet airways flight no.9w-3501. Now jetairways is shut.
But when i try to retrieve it from makemytrip, there are no trips stated. And no customer care support is helping. Secondly i had a book hotel also for 23rd march 2019, in amritsar. Hotel hong kong inn
Hotel lane, opp. Country inn hotel, near railway station, queens road (Crystal chowk), amritsar, amritsar, in
Pnr: [protected] booking id: nh[protected].

Request you to provide the travel certificate for the travel done on 22nd march 2019.