MakeMyTrip India Complaints & Reviews

I have booked a flight ticket from Doha to Bangalore for a journey scheduled on 25th March 2020 through Makemytrip.com

The below are the details of the flight.

IX-476 - Doha to Kochi
IX-486 - Kochi to Bengaluru

But, 5 Days back, I received a mail from airlines stating that the flight service has been cancelled.

So, I want to cancel my ticket and I can do it only through makemytrip website. I tried connecting to the customer care for the past 4 days (atleast 5-10 times a day). But the support people are not attending my request and putting my call in hold.

When I call the support for new booking, they are responding immediately. I am highly unsatisfied and upset with the responses form the makemytrip support team.

I have raised my queries to chatbot MYRA regarding the issue. But it couldn't help me out.

There is an option provided in the website "Claim a Refund". But it is telling "Oops something went wrong" and I couldn't complete the process.
And also, there is no cancellation option provided in the site.

I have also tried contacting the airlines support. but there is no response from their side.

I parveen yadav (Booking id nl[protected] had booked a international travel package (Europe including france and switzerland). I was travelling for my honeymoon with my wife. I paid a whooping 2.8lacs excluding visa fees. However because of corona virus i had to cancel my booking. I kept on calling mmyt customer case but they were adamant that travel is safe and i should go ahead. It was really insensitive of them to take the matter so lightly. Even when i dropped them a mail to cancel my trip, it was cancelled only after 2 days. But mmyt is not willing to refund even a single penny. This is not acceptable at all. This is something which was not in my hands. How can they charge the whole amount as cancellation charges.

We have booked andaman and nicobar trip through make my trip adviser on feb 2020. At that time there is no issue of covid-19 into india. Still while doing booking we have asked adviser to do this booking under mmt double black account. Our travel date span is 8 march 2020 to 14 march 2020. We have decided to cancelled this trip due to covid-19 issue. We have lay over of 7 hrs on chennai airport and covid-19 case was register just before few days back from our travel date.

No one from mmt is helping us to cancel the booking till end moment. All airlines are ready provide full / partial refund for this still mmt are saying we are going to forfeit your entire amount.

This is life threatening situation and no one is willing to constantine wile going for vacation. We are asking for re schedule trip or refund our amount.

Please help us for this.

Mmt travel finance is not appearing in my application. I heve taken one trip using that but now i want to pay total left amount but not appearing in my application. So please solve this.

I have booked flight using mmt finance and i have paid almost all emis only one left. I wanna pay that now. But after login in mmt app. That finance facility is not visible. So i m not able to pay that and unable to use mmt finance also.

Makemytrip india listed this fake 4 star luxury resort called devasthali in vasco made me pay the full amount up front for this dump of a place. They called the price highly discounted for the dump that they listed. I paid way less for 100 times better radisson candolim. The customer service at mmt said that they have no control over refunding my money and the front desk at the devasthali said i could contact mmt to get a refund. This experience certainly makes me question the credibility and truthfulness of the information provided by mmt. They seem to be is to be running this fraudulant cash grab scheme. Mmt customer service even blamed tourism of india for the rating on the hotel. And even before resolving the issue and providing me with satisfactory answers or refund mmt closed the complaint as resolved. Their best excuse was that they could not reach me on the 2 phone numbers i provided. Of course i am travelling and on vacation. I was expecting a to spend a good time rather than dealing with these stupid customer service people who tried to convince me that the hotel was great and that they would change my room. I even sent them pictures of the dirty facility but no response.

I, pratima jain, & my husband, shivank jain, had booked the trip swiss-paris delight on mmt for 2.8lac. Due to international issue of corona virus, we asked them postone our trip as it’s very serious concern for the nation also. They told us that 1lac shall be deducted for air ticket cancellation, rest amount shall be adjusted. Air fare has been full refunded but they are still deducting 90k for no reason. Please help up as they are not giving any details for their open fraud.

Sir,

I have made a flight booking through mmt mobile application and the booking id:nn[protected].

I had a seat selection failure while booking and i received a sms and e-mail from mmt stating "your seat (S) selection which could not be completed because of a temporary failure at airline. However, your flight booking nn[protected] is confirmed. We regret the inconvenience. We recommend you to re-book the following seat (S) by visiting mytrips section of makemytrip or airline website."

So again i tried selecting the seats and paid the same (2045inr debited from my bank account with 107inr from my wallet, so in total again rs.2152).
Anyways i don't need the wallet amount back. But i need my hard earned money to be credited back to my account.

In short:
1st pending refund:2152inr
2nd pending refund:2045inr

I have contacted the customer support through the application live chat.. And the executive told me that they have initiated a special claim request for the second amount and both amounts will be credited back to my account within 72 hours, and it's 7 days since then. The amount is not yet credited in my bank.

I'm trying to contact the customer support from yesterday and there's no response. I tried the toll free no also[protected] no response.

I here by attaching all the relevant screenshots to prove my claim.
Please look forward into my concern and do the necessary.

Your's faithfully,
Jestin francis
[protected]

Dear mam/sir,

I had a booking with the id nl[protected] to jaisalmer jodhpur on the 20th of march, we had raised an cancellation on the 4th of march 2020 due the global crisis of corona virus outbreak and the corresponding government advisory to avoid public places.

Please refer the news clipping below that states that there has been cases in jailsalmer/jodhpur as well
https://www.business-standard.com/article/pti-stories/16-italian-tourists-infect...⇄

As this juncture as i am travelling with 2 senior citizens and three kids it is not safe to travel to this location but makemytrip is forcing me to take this travel or get no refund which is 80, 000 rupees.

The only bookings that we have done are of hotel stay/local travel which as per the hotel policy is completely refundable so i don't understand why are we not being given a refund?

I understand there is a cancellation policy in place but that is for personal cancellations and not for such global crisis.

If makemytrip is understanding this concern for international customers i don't understand why the domestic customers are not being treated at par.
Please find a new clipping of the makemytrip ceo:
https://economictimes.indiatimes.com/industry/services/travel/witnessing-slowdow...⇄

My humble request to you is to either cancel this with full refund or at least postpone this trip by 12 months, so that we can travel once the outbreak is in control.

Reference no.[protected] :booking id-nh[protected]
My upcoming travel to dubai cancelled by mmt without my consent & making excuse after providing confirmation vouchers. This is pathetic practice from mmt. Requested to take necessary action again mmt.
We trust big brand and they are breaking our trust like this they have only one solution that is refund... Stop this practice this can dame country image as well

Hi, I have booked my holiday trip from Delhi to Manali for the dates 04/12/2020 to 04/16/2020. But due to the effect of Corona virus I have to cancel my journey so when I contacted customer care they are not addressing my problem and said no amount will be refunded. Here I am cancelling my trip because of Corona effect and this is a world wide problem. So Makemytrip should understand the customer reason and should refund the money.

Booking id: NL[protected]

Sir, i have booked tour packages to bali Indonesia through make mytrip portal. The flight and hotel including airport pickup drop was included in the package. This package was booked by me in the month of December 2019. The booking id alloted to me was NL[protected]. MMT provided me the flight of Air Asia which was tranziting through kaula lampur. There was a halt of almost 6 hours in Malaysia. Since the out break of caronavirus it was not safe for me and my family to tranzit though the infected location of Malaysia airport. So i have cancelled my tour like many other people.
Although it was mentioned during the booking that booking was nonrefundable, but on the humanity ground company should have refunded me some amount after leavy of some penalty. However company has shown no mercy and forfitted all the amount ( Rs 73000) which i had paid during the time of booking. The snapshot of the email sent by MMT is placed below.
The matter is submitted for your kind intervation and judgement.

Reference No.[protected] : NL[protected] $ Booking cancellation
Dear Sir/Ma'am

Greetings From Make My Trip!!!

Thank you So Much For Booking With Us, Your Confirmed Booking I.D is NL[protected]

As we discussed and go ahead from your end on call, your booking has been cancelled and charges will be as per the standard cancellation policy ( No Refund)

Please feel free to revert back to same mail in case you have any query or concern

Regards
Amit Chakraverty
Customer Relationship Officer
Ph:[protected] || EXTN :2556

Other email sent by MMT is as below

MMT BOOKING ID NL[protected]
Hi Manoj Ramchandra,
Your Holiday booking is confirmed and package details and voucher are attached.
booking
square SUMMARY + ITINERARY + VOUCHERS
PLEASE CLICK ON VIEW DETAILS TO CHECK YOUR ITINERARY. WE SHALL RESEND YOU YOUR VOUCHERS 3 DAYS BEFORE YOUR TRAVEL DATE AS WELL, WHICH YOU CAN THEN PRINT OUT.
VIEW DETAILS
square HOLIDAY SUPER SAVER BALI (4N)
DEPARTURE CITY
Kolkata

DEPARTURE DATE
03 Mar 2020
Tuesday
ARRIVAL DATE
08 Mar 2020
Sunday
square TRAVELERS 2 ADULTS|1 CHILD
Kindly verify that names of all travellers match the names on the official photo ID that will be used during travel e.g. Passport/PAN Card etc.
PRIMARY
Mr. Manoj
EMAIL [protected]@gmail.com
PHONE [protected]
Male
AGE 40 YEARS | ADULT

Ms. Nabanita
Female
AGE 34 YEARS | ADULT

Mr. Raunak
Male

EXPIRES ON 17 Jul 2023
square VISA
- Visa is on arrival and free of cost. Please carry 2 passport size photographs and a copy of your e-ticket & hotel voucher.
square PAYMENT DETAILS
Component Cost
Package Price Rs 78, 449
Total discounts Rs 7, 553
Net package Price Rs 70, 896
GST (5%) Rs 3, 545
Total package price Rs 74, 441
Payment Made: Credit Card Rs 555
Payment Made: Credit Card Rs 73, 887
PENDING PAYMENT Rs -1
Payments made by Cash or Cheque usually takes 3 business days to reflect.
Disclaimer: The above payment schedule may change in case there are non-refundable services present in you booking or for other reasons. The payment policy may change without and prior notice. The customer shall be liable to pay as per applicable charges. However, MakeMyTrip with notify you of the change.
square UPDATE HOLIDAY DETAILS
You can visit My Account in order to modify details of your package, provide feedback/complaints and or cancel your booking. MY ACCOUNT
Cancellation Policy
Cancellation any time after making the 1st payment instalment till the 2nd payment date:
The entire amount paid as 1st payment instalment (deposit) would be non-refundable.
Cancellation after 2nd payment instalment and before 3rd or final payment date:
The total amount that was due at the 2nd payment instalment as per your payment schedule would be non-refundable; anything that you have paid over and above this amount would be refundable.
Cancellation after 3rd or final payment date:
The full amount paid by you would be non-refundable.

We have recently booked a return flight ticket from mumbai to milan via muscat for the date of 1st may to 12th may through oman air. However with recent spread of coronavirus in italy whole of milan, venice and northern italy has been locked down. Moreover it will be unsafe to travel there at this point of time. Considering this as a reason beyond our control and risk involved we requested make mytrip to refund our ticket. But instead they are saying that if oman air gives the refund then only they can give us the refund. While speaking to oman air they conveyed that since we have booked through travel agency only they can process the refund. Its like we are the ping pong for both the parties and have got our money stuck. Kindly consider the matter and help us with this issue.
Pnr no:xwnxzd
Name:nikunj mall

Pnr no:adnfhu
Name:richika agarwala

Looking forward to hearing from you.

Regards,

Nikunj mall
Ph

I am not getting a proper response to my request. I had specifically written on 28th important details like passport no and name are not noted in my insurance policy.

The only responses, i am getting is to visit their "click here" link. This link does not feature to record insurance queries. Brought to their notice but still their response is to visit the same link. I had informed youll, that i visited this link several times but query regarding to insurance is not noted in this section.

Makemytrip.com, inform me how you can solve my queries - for noting my passport no and nominee name in reliance insurance policy for booking id - nn[protected] and e-ticket[protected],
Kindly include these details in the policy deed:

1) passport number - j9048355

2) nominee name and contact nos.

A. Oliveiro carvalho - husband - mumbai - [protected]

B. Neil carvalho - son - dublin - +[protected].

My flight from hyderabad on ahemdabad was booked for[protected] evening in goair g8 554.

I received a call stating the cancellation of the flight due to operational issues.
As a solution, i was offered an option of a refund or rescheduling the flight book on the same or one day before or after in the airline.

My concern is to leave hyd in the 3rd evening and reach before 10 am on the morning of the 4th.

As evident from the screenshots, there are flights available via the routes hyd - mumbai - ahmedabad on the same tenure.

However, upon the request (Multiple begging as well), i was not even allowed to talk with the senior or floor manager. Let alone the request of rescheduling the flight in the timeframe that was requested.

P. S :
1. I booked the evening flight so that i can leave after completing my work for the day.
2. I have a fractured leg but i am traveling only due to the importance of the meeting. I am going to meet a professor from japan, who is visiting ahemdabad to deliver a lecture in regards to my professional work.

I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't make my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

We had planned a trip to singapore on 18 feb and booked hotels via makemytrip india. However, since the coronavirus outbreak took place we cancelled our trip and requested the company to provide us a refund for our hotel bookings that were already paid for. We received a refund on humanitarian grounds from both the airlines and a hotel booked via booking.com. However, v lavender hotel booked via makemytrip refused to cooperate and have not provided us refund.in fact they wanted us to travel to singapore claiming that the situation is completely under control (With 93 confirmed cases). Makemytrip had promised to help us get the refund but have so far been useless. Which means rs. 50, 000 gone to the drain. Need this to be addressed by higher authorities because, in the situation of global health emergency, we deserve to get our money back.

Dear mr. Deep kalra,

I have just completed a holiday booked thru mmt. My relationship manager ms. Vibha chopra is copied in the email i sent to mmt.

My complaint:-

1. The holiday was a land tour so hotels - 4* and private cab from 16 feb to 21 feb were booked and paid in advance.
2. I was promised a welcome by mmt person with a local sim at arrival. No one received me and no sim was provided. I tried to buy a sim in the city but no one sold it to a foreigner. I had to borrow a sim from the driver and recharge it. Had i known this, i would have taken a sim from the airport itself. I had enquired about sim two times before my travel and was told that i will get it from mmt person at the airport.
3. I had booked all 4 star hotels but found that the hotel quality at bentota was not 4*. I had a stained toilet seat, dirty grey looking towels, no toiletries except cheap looking soap and shampoo. The tea making facility was bad. Just a plate, tea bags, sugar and 2 cups. No tray, spoons. Had to ask for it multiple times and got it may be in 30 mnts after asking them. I am attaching the photos from this hotel.
4. Hotel at kandy and colombo was booked with a twin beds and not double bed.
5. Most frustrating part was that i was promised a drop on 21 feb (Obviously i was charged for it a big amount). But there was no cab available for this. I had dropped multiple messages to mmt - ms. Vibha and mr. Chandan about it. But as usual no response from any one of them. I had to finally take a local cab from hotel, which charged me a hefty amount again.

6. The response from mmt agent was a big issue as i never got a prompt response even when the agent was online on whatsapp. Later i just got either excuses or that some one else will contact me. Which also never happened.

This is the cheating makemytrip did with me as they charged me for 4 star hotels and cab for 5 days and delivered lesser quality hotels and no cab on the last day.

I have written to their customer service and mr. Deep kalra, ceo makemytrip. I also have tweeted at makemytrip twitter handle multiple times.

Well i am yet to receive any response from makemytrip.

I am sure i will think twice before booking next trip thru mmt.

Regards,
Sushil

I booked a ticket yesterday night through MMT and the fare is showing as Rs.118231 at the airlines but Mmt has charged 129993 -the airline itinerary shows the correct fare but on offline booking the agent Rishiraj Kashyap wasted my time on call by talking unnecessary things and then all of a sudden said that fare had increased by the airline and forced me to pay additional amount.Even now Cleartrip etc are showing that there are seats available...

Reference no.[protected]Booking id nn[protected] the refund on e flight ticket mumbai - kathmandu-mumbai amount rs 13050 is still not received in my bank card account although ticket was cancelled online at their website on 15th feb 2020. Mail communication is still on without any result. Further the cancellation charges in this agent is high compared to others like goibibo as my recent experience.

MakeMyTrip have started new visa service last year, I was planning to go to singapore and send them passport details and money for visa for me and my kids. Next day they called and said tickets are compulsory for Singapore visa since my travelling dates were not clear due to coaching classes I couldn’t book tickets so I cancelled visa application, I paid for 3 visa application, they say they’ll refund it in 15 days but not refunded till now as of I check my statement if the refund is to my credit card, I also want confirmation from them, there is not specific costumer care department for visa section and tickets and other section people say they can’t help me with this. So I am trying to contact MMT for past 7 months about this visa cancellation refund but no help, I even sent mail to their customer care but no response