MakeMyTrip India Complaints & Reviews

I booked emirates airlines tickets for me and my wife for 23rd march 2020 from dubai to chennai and return ticket also emirates for me on 27th march 2020 from chennai to dubai only for me. Due to coronavirus we don't want to stay in dubai as my wife got conceived, so we planned to leave dubai early. I tried to change the tickets online and i couldn't, it said i've to contact customer service. I tried so many times to contact but nobody answered, i've waited for about 20 minutes each call. I chose different ivr option like ticket booking someone's picked up but they said they can't hear me after i said to change the tickets dates. They are cheating very much. I contacted local office which is in chennai to change the dates, but they said i've to call customer care only.

I booked other tickets and i lost around 21000 rupees because of them. Now i'm trying to call again to at least change my return ticket date to dubai but there's no use and i'm going to lose another 10000 rupees also for this ticket. It's really disappointed because emirates airlines giving 100% money return for their tickets return and they're not charging for any ticket change. It's my suggestion to everyone don't go for makemytrip.com

I've booked 2 indigo tickets on makemytrip for 25-30 march mum - katmandu-mum

Due to coronavirus the visa on arrival is cancelled and govt has advised no travel.

Dgca has also said flight cancellation is free! Indigo is giving a free cancellation/rescheduling but mmt is not answering or responding on any platform.

How do i get them to cancel and refund my money?

Money deducted from MMT but not got any ticket this type of fraud is not expected from MMT I am a frequent user of MMT but now I think it's high time to aware everyone about the fraud of MMT. TomorrowMy husband had an emergency thatswhy we trusted MMT but money deducted within ticket and money is not refunded after 24 hrs.date of ticket booking is 13th march 2020. Even MMT customer care is of no use, each and every number is fake. Their is no way to connect MMT so we are planning to lodge a police case against MMT

I had a booking with the make my trip app, booking id nf[protected]
Round trip total amount₹ 25753paid
Tired to raise an cancellation on the 13th of march due the global crisis of corona virus outbreak and the corresponding government advisory to avoid public places. Cancellation charges are undertaken by makemytrip, is - ₹ 19, 882 shall be deducted for air ticket cancellation, where else intially they showed...

Hello
I have raised refund claim online, spoken to customer service multiple times but still not received refund for over 6 months. Booking id : nn[protected]
Passenger name : sukla ghosh. Refund claimed in september/october 2019 as jet airways did not operate.
I'm not even sure if you have processed my refund claim with nclt (National company law tribunal). I have asked for evidence on twitter. And every time i get a stock answer: will let you know progress of refund

Passenger name: sukla ghosh ; departing 2nd july 2019 arriving 29 oct 2019.

I did a hotel booking through makemytrip for 7th march for stay at kaziranga, but due to the problem of coronavirus, we were not able to take this trip. Even in the local news channel it was shown that a foreigner who was tested positive with coronavirus had visited kaziranga and hence even kaziranga festival got cancelled. I have asked makemytrip for a date change or cancellation or credit the amount to my wallet but they are not taking up the matter n saying the whole amount will be forfeited. I’m a salaried person n for me 15k is a big amount. I need justice for this. Request if you can do something about this

Since 2 days no one is picking up the call, my flights timings got changed and i don’t wish to travel now, but there isn’t any response and no is picking up or replying back! I don’t know how and what to do now. My flight is on 27th of this month and when i am trying to cancel the flight it’s showing the error and for new bookings they are responding immediately.

I have booked a domestic flight from Kolhapur to Bangalore for 13th March 2020 but since I am unable to travel on 13th, I wanted to cancel my flight.
I made numerous efforts but make my trip is not at all assisting in cancellation of flights .Guess they DNT want to give the partial refund also.
I had a chat with chat support Myra but in vain.
I called the customer care many times, the call would be on for 30 mins and more but none of the customer care executive picked the call.
I couldn't cancel my tickets at all .
Please help me in this . The air fare for the date was Also very high.

I have booked a flight on makemytrip with txn i'd nn[protected] and paid the amount by 2 gift cards, 10000 and 15000 each i was unable to pay the remaining amount so my booking failed but my balance has been deducted from my gift cards kindly refund the money to my gift vouchers. Only 10000 rupees gift card processed which was also not credited yet. 15000 gift card refund yet to be processed. No chat response no call response by mmt customer care.

I have booked a flight ticket from Doha to Bangalore for a journey scheduled on 25th March 2020 through Makemytrip.com

The below are the details of the flight.

IX-476 - Doha to Kochi
IX-486 - Kochi to Bengaluru

But, 5 Days back, I received a mail from airlines stating that the flight service has been cancelled.

So, I want to cancel my ticket and I can do it only through makemytrip website. I tried connecting to the customer care for the past 4 days (atleast 5-10 times a day). But the support people are not attending my request and putting my call in hold.

When I call the support for new booking, they are responding immediately. I am highly unsatisfied and upset with the responses form the makemytrip support team.

I have raised my queries to chatbot MYRA regarding the issue. But it couldn't help me out.

There is an option provided in the website "Claim a Refund". But it is telling "Oops something went wrong" and I couldn't complete the process.
And also, there is no cancellation option provided in the site.

I have also tried contacting the airlines support. but there is no response from their side.

I parveen yadav (Booking id nl[protected] had booked a international travel package (Europe including france and switzerland). I was travelling for my honeymoon with my wife. I paid a whooping 2.8lacs excluding visa fees. However because of corona virus i had to cancel my booking. I kept on calling mmyt customer case but they were adamant that travel is safe and i should go ahead. It was really insensitive of them to take the matter so lightly. Even when i dropped them a mail to cancel my trip, it was cancelled only after 2 days. But mmyt is not willing to refund even a single penny. This is not acceptable at all. This is something which was not in my hands. How can they charge the whole amount as cancellation charges.

We have booked andaman and nicobar trip through make my trip adviser on feb 2020. At that time there is no issue of covid-19 into india. Still while doing booking we have asked adviser to do this booking under mmt double black account. Our travel date span is 8 march 2020 to 14 march 2020. We have decided to cancelled this trip due to covid-19 issue. We have lay over of 7 hrs on chennai airport and covid-19 case was register just before few days back from our travel date.

No one from mmt is helping us to cancel the booking till end moment. All airlines are ready provide full / partial refund for this still mmt are saying we are going to forfeit your entire amount.

This is life threatening situation and no one is willing to constantine wile going for vacation. We are asking for re schedule trip or refund our amount.

Please help us for this.

Mmt travel finance is not appearing in my application. I heve taken one trip using that but now i want to pay total left amount but not appearing in my application. So please solve this.

I have booked flight using mmt finance and i have paid almost all emis only one left. I wanna pay that now. But after login in mmt app. That finance facility is not visible. So i m not able to pay that and unable to use mmt finance also.

Makemytrip india listed this fake 4 star luxury resort called devasthali in vasco made me pay the full amount up front for this dump of a place. They called the price highly discounted for the dump that they listed. I paid way less for 100 times better radisson candolim. The customer service at mmt said that they have no control over refunding my money and the front desk at the devasthali said i could contact mmt to get a refund. This experience certainly makes me question the credibility and truthfulness of the information provided by mmt. They seem to be is to be running this fraudulant cash grab scheme. Mmt customer service even blamed tourism of india for the rating on the hotel. And even before resolving the issue and providing me with satisfactory answers or refund mmt closed the complaint as resolved. Their best excuse was that they could not reach me on the 2 phone numbers i provided. Of course i am travelling and on vacation. I was expecting a to spend a good time rather than dealing with these stupid customer service people who tried to convince me that the hotel was great and that they would change my room. I even sent them pictures of the dirty facility but no response.

I, pratima jain, & my husband, shivank jain, had booked the trip swiss-paris delight on mmt for 2.8lac. Due to international issue of corona virus, we asked them postone our trip as it’s very serious concern for the nation also. They told us that 1lac shall be deducted for air ticket cancellation, rest amount shall be adjusted. Air fare has been full refunded but they are still deducting 90k for no reason. Please help up as they are not giving any details for their open fraud.

Sir,

I have made a flight booking through mmt mobile application and the booking id:nn[protected].

I had a seat selection failure while booking and i received a sms and e-mail from mmt stating "your seat (S) selection which could not be completed because of a temporary failure at airline. However, your flight booking nn[protected] is confirmed. We regret the inconvenience. We recommend you to re-book the following seat (S) by visiting mytrips section of makemytrip or airline website."

So again i tried selecting the seats and paid the same (2045inr debited from my bank account with 107inr from my wallet, so in total again rs.2152).
Anyways i don't need the wallet amount back. But i need my hard earned money to be credited back to my account.

In short:
1st pending refund:2152inr
2nd pending refund:2045inr

I have contacted the customer support through the application live chat.. And the executive told me that they have initiated a special claim request for the second amount and both amounts will be credited back to my account within 72 hours, and it's 7 days since then. The amount is not yet credited in my bank.

I'm trying to contact the customer support from yesterday and there's no response. I tried the toll free no also[protected] no response.

I here by attaching all the relevant screenshots to prove my claim.
Please look forward into my concern and do the necessary.

Your's faithfully,
Jestin francis
[protected]

Dear mam/sir,

I had a booking with the id nl[protected] to jaisalmer jodhpur on the 20th of march, we had raised an cancellation on the 4th of march 2020 due the global crisis of corona virus outbreak and the corresponding government advisory to avoid public places.

Please refer the news clipping below that states that there has been cases in jailsalmer/jodhpur as well
https://www.business-standard.com/article/pti-stories/16-italian-tourists-infect...⇄

As this juncture as i am travelling with 2 senior citizens and three kids it is not safe to travel to this location but makemytrip is forcing me to take this travel or get no refund which is 80, 000 rupees.

The only bookings that we have done are of hotel stay/local travel which as per the hotel policy is completely refundable so i don't understand why are we not being given a refund?

I understand there is a cancellation policy in place but that is for personal cancellations and not for such global crisis.

If makemytrip is understanding this concern for international customers i don't understand why the domestic customers are not being treated at par.
Please find a new clipping of the makemytrip ceo:
https://economictimes.indiatimes.com/industry/services/travel/witnessing-slowdow...⇄

My humble request to you is to either cancel this with full refund or at least postpone this trip by 12 months, so that we can travel once the outbreak is in control.

Reference no.[protected] :booking id-nh[protected]
My upcoming travel to dubai cancelled by mmt without my consent & making excuse after providing confirmation vouchers. This is pathetic practice from mmt. Requested to take necessary action again mmt.
We trust big brand and they are breaking our trust like this they have only one solution that is refund... Stop this practice this can dame country image as well

Hi, I have booked my holiday trip from Delhi to Manali for the dates 04/12/2020 to 04/16/2020. But due to the effect of Corona virus I have to cancel my journey so when I contacted customer care they are not addressing my problem and said no amount will be refunded. Here I am cancelling my trip because of Corona effect and this is a world wide problem. So Makemytrip should understand the customer reason and should refund the money.

Booking id: NL[protected]

Sir, i have booked tour packages to bali Indonesia through make mytrip portal. The flight and hotel including airport pickup drop was included in the package. This package was booked by me in the month of December 2019. The booking id alloted to me was NL[protected]. MMT provided me the flight of Air Asia which was tranziting through kaula lampur. There was a halt of almost 6 hours in Malaysia. Since the out break of caronavirus it was not safe for me and my family to tranzit though the infected location of Malaysia airport. So i have cancelled my tour like many other people.
Although it was mentioned during the booking that booking was nonrefundable, but on the humanity ground company should have refunded me some amount after leavy of some penalty. However company has shown no mercy and forfitted all the amount ( Rs 73000) which i had paid during the time of booking. The snapshot of the email sent by MMT is placed below.
The matter is submitted for your kind intervation and judgement.

Reference No.[protected] : NL[protected] $ Booking cancellation
Dear Sir/Ma'am

Greetings From Make My Trip!!!

Thank you So Much For Booking With Us, Your Confirmed Booking I.D is NL[protected]

As we discussed and go ahead from your end on call, your booking has been cancelled and charges will be as per the standard cancellation policy ( No Refund)

Please feel free to revert back to same mail in case you have any query or concern

Regards
Amit Chakraverty
Customer Relationship Officer
Ph:[protected] || EXTN :2556

Other email sent by MMT is as below

MMT BOOKING ID NL[protected]
Hi Manoj Ramchandra,
Your Holiday booking is confirmed and package details and voucher are attached.
booking
square SUMMARY + ITINERARY + VOUCHERS
PLEASE CLICK ON VIEW DETAILS TO CHECK YOUR ITINERARY. WE SHALL RESEND YOU YOUR VOUCHERS 3 DAYS BEFORE YOUR TRAVEL DATE AS WELL, WHICH YOU CAN THEN PRINT OUT.
VIEW DETAILS
square HOLIDAY SUPER SAVER BALI (4N)
DEPARTURE CITY
Kolkata

DEPARTURE DATE
03 Mar 2020
Tuesday
ARRIVAL DATE
08 Mar 2020
Sunday
square TRAVELERS 2 ADULTS|1 CHILD
Kindly verify that names of all travellers match the names on the official photo ID that will be used during travel e.g. Passport/PAN Card etc.
PRIMARY
Mr. Manoj
EMAIL [protected]@gmail.com
PHONE [protected]
Male
AGE 40 YEARS | ADULT

Ms. Nabanita
Female
AGE 34 YEARS | ADULT

Mr. Raunak
Male

EXPIRES ON 17 Jul 2023
square VISA
- Visa is on arrival and free of cost. Please carry 2 passport size photographs and a copy of your e-ticket & hotel voucher.
square PAYMENT DETAILS
Component Cost
Package Price Rs 78, 449
Total discounts Rs 7, 553
Net package Price Rs 70, 896
GST (5%) Rs 3, 545
Total package price Rs 74, 441
Payment Made: Credit Card Rs 555
Payment Made: Credit Card Rs 73, 887
PENDING PAYMENT Rs -1
Payments made by Cash or Cheque usually takes 3 business days to reflect.
Disclaimer: The above payment schedule may change in case there are non-refundable services present in you booking or for other reasons. The payment policy may change without and prior notice. The customer shall be liable to pay as per applicable charges. However, MakeMyTrip with notify you of the change.
square UPDATE HOLIDAY DETAILS
You can visit My Account in order to modify details of your package, provide feedback/complaints and or cancel your booking. MY ACCOUNT
Cancellation Policy
Cancellation any time after making the 1st payment instalment till the 2nd payment date:
The entire amount paid as 1st payment instalment (deposit) would be non-refundable.
Cancellation after 2nd payment instalment and before 3rd or final payment date:
The total amount that was due at the 2nd payment instalment as per your payment schedule would be non-refundable; anything that you have paid over and above this amount would be refundable.
Cancellation after 3rd or final payment date:
The full amount paid by you would be non-refundable.