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MakeMyTrip India
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 56%
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4423
COMPLAINTS

MakeMyTrip India Customer Care

MakeMyTrip India Pvt. Ltd.

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
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286
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193
1800 118 747  [MTNL/BSNL phones]
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90
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97

Phone:
Phone:
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306
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161

Additional info

Ahmedabad (CG Road)


4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009

Toll-Free: 1800 103 0020



Aurangabad

Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001

Tel: +91 24 0660 9594



Ahmedabad (Maninagar)

3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008

Tel:

+91 79 4030 4131

+91 79 4030 4136



Ahmedabad (Sahibaug)

1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004

Tel:

+91 79 4009 8747

+91 79 4009 8754



Anand

105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001

Tel: +91 26 9224 5909



Allahabad

G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001

Tel: +91 53 2226 0248



Bardoli

117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601

Tel: +91 26 2222 5757



Bangalore (Residency Road)

Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025

Toll-Free: 1800 103 0040



Bangalore (Vidyaranyapura)

#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097

Tel: +91 80 6555 5952



Bikaner

F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001

Tel: +91 15 1220 1128



Bhubaneshwar

B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa

Tel:

+91 67 4254 7853

+91 67 4254 7339



Bhopal

2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016

Tel:

+91 75 5422 3687

+91 75 5242 9860



Bhuj

Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001

Tel:

+91 28 3222 7722

+91 75 6765 5500

+91 95 3754 4566



Chandigarh

SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018

Tel: +91 17 2432 0000



Chennai

Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006

Tel: +91 44 4261 8747



Chennai (Adyar)

No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020

Tel: +91 44 4905 0505

Toll-Free: 1800 103 9691



Chennai (Tambaram Store)

No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045

Tel:

+91 44 2241 7747

+91 90 4209 7747



Coimbatore

551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002

Tel:

+91 42 2438 5767

+91 42 2436 5767

Fax: +91 42 2427 5767



Cochin

Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017

Tel:

+91 48 4441 1222

+91 48 4646 2222

+91 96 4565 7111

+91 95 6713 4444



Dehradun

24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand

Tel: +91 13 5272 5533

Mob: +91 89 7907 7044



Delhi

UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027

Toll-Free: 1800 102 3060



Delhi (Rohini)

216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085

Tel:

+91 11 4751 1301

+91 11 4751 1302

+91 11 4751 1303

Mob: +91 95 9910 5789



Delhi (Connaught Place)

F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001

Tel:

+91 11 4152 0337

+91 11 4152 0338



Durgapur

A/2 Nandalal Bithi, City Centre, Durgapur 713216

Tel: +91 81 1660 4614



Guwahati

Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005

Tel: +91 36 1246 8747



Gurgaon (Udyog Vihar)

Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016

Toll-Free:

1800-11-8747 - From MTNL/BSNL phones

1800-102-8747 - All other major operators



Gurgaon (Near Galleria Market)

4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002

Tel: +91 12 4717 7417



Hyderabad

1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034

Toll-Free: 1800 103 3070



Hosur

Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109

Tel:

+91 43 4460 6666

+91 43 4460 8747



Indore

Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001

Toll-Free: 1800 102 2504



Jabalpur

2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur

Tel: +91 76 1403 8747



Jaipur

Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017

Tel:

+91 14 1405 4646

+91 14 1405 4647



Jalandhar

Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump

Tel:

+91 18 1463 5000

+91 93 1609 3629

+91 99 1557 7687



Jodhpur

131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003

Tel: +91 29 1277 0613



Jamnagar

143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008

Tel:

+91 28 82676061

+91 28 82676062

+91 28 82676063

+91 28 82676066



Jammu & Kashmir

Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)

Tel: +91 19 1247 9260



Kanpur

1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001

Tel: +91 51 2253 6555



Kolkata (Sarat Bose Road)

2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020

Toll-Free: 1800 103 0060



Kolkata (Salt Lake)

KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098

Tel: +91 33 4000 2766



Lucknow

4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001

Toll-Free: 1800 102 2505

Fax: +91 52 2407 1310



Ludhiana

SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001

Toll-Free: 1800 102 2506



Meerut

Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001

Tel: +91 12 1405 2255



Mumbai (Andheri East)

Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093

Toll Free: 1800 103 0080



Mumbai (Mahim West)

G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016

Toll-Free: 1800 103 0080



Mumbai (Opera House)

509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004

Tel:

+91 22 3000 4107

+91 22 3000 4114



Navi Mumbai

A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614

Tel:

+91 22 6673 6590

+91 22 6673 6595



Navi Mumbai - Vashi

G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705

Tel: +91 22 6793 9014



Mumbai (Malad)

Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064

Tel:

+91 22 2873 6001

+91 22 2873 6002



Mumbai (Thane)

Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601

Tel:

+91 22 2547 8031

+91 22 2547 8032

+91 22 2547 8033

+91 77 1891 4702

+91 77 1891 4703

+91 77 1891 4704

+91 77 1891 4705

+91 77 1891 4706

+91 77 1891 4707



Nagpur

277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010

Tel: +91 71 2661 8747



Nasik

2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002

Toll-Free: 1800 102 7804



Puducherry

Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001

Tel:

+91 41 3430 8747

+91 41 3234 8747



Pune

1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001

Toll-Free: 1800 102 7805



Patna

Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001

Tel: +91 61 2325 6126



Rajkot

Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001

Tel:

+91 28 1246 0955

+91 28 1246 0956

Mob: +91 8238 666 700



Raipur

Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College

Tel: +91 77 1403 9687



Ranchi

Ground Floor, Samudra Complex, Circular Road, Ranchi 834001

Tel: +91 65 1256 3134



Siliguri

2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema

Tel: +91 96 0998 1815



Surat

3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007

Toll-Free: 1800 102 7807



Shillong

PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya

Tel: +91 36 4222 1775



Shimla

Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001

Tel: +91 17 7265 3885



Secunderabad

139/38, United Building, Paradise Circle, Secunderabad 500003

Tel: +91 40 6638 7701

Mob: +91 92 4655 1600



Tirupati

Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh

Tel: +91 87 7664 1979



Udaipur

9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001

Tel: +91 29 4248 2755



Vadodara

Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007

Toll-Free: 1800 102 7808



Vapi

109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195

Tel: +91 26 0242 9444



Varanasi

Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010

Tel: +91 54 2240 0397



New York

60 East, 42 Street, 2029, New York, NY 10165, USA

Toll Free: 1-800-INDIA-10



San Francisco

2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA

Tel:

+1 925 242 2280

+1 925 242 2076

Fax: +1 925 242 2001



Sydney

India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia

Tel: 1300 66 4404



View More Information...

Customer satisfaction rating
56%
Complaints
4423
Pending
439
Resolved
2264
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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MakeMyTrip India Complaints & Reviews

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MakeMyTrip — Refund Claim [Resolved]

 vinaybahirwani
Cancellation for booking ID's FLT[protected] and FLT[protected] were made via Make My Trip Website. The cancellations...

[Resolved]

 atinmu
This complaint is regarding a pathetic travelling experience arranged by MakeMyTrip india Pvt Ltd. I had booked a package called "Himachal Hues" scehduled on 8th May ex-Mumbai. This package was for Delhi, Shimla, Manali & Chandigarh. We were 17people in that particular tour. From day 1 when we boarded the ac bus in Delhi I had doubt regarding the condition of the bus. I had spoken to Mr. Ashish Kaundal of MakeMyTrip regarding the condition of the vehicle and asked him to replace it with another bus. he denied it. Now when we started for Shimla, it was a nightmare for us as that vehicle took 14 hours to reach Shimla which was expected to take at most 10 hours. This happened not because of traffic or poor road condition, rather because of the condition of the vehicle. Similar thing happened from Shimla to Manali and from Manali to Chandigarh. This tour was supposed to be an escorted tour, but the guide named as Nadeem Khan was not playing the role of a guide as he was travelling for this tour for the first time. I wonder how can a tour company arrange a guide who is not being into those places before? This has caused to miss some sight scenes as that guy was not aware of those places. We brought this fact also infront of makemytrip people and they assured me that in manali they will arrange a local guide. But we were stunned that there was no local guide at Manali too. The worst happened when we reached Chandigarh. It took 14 Hours to reach Chandigarh from Manali as we were demanding to change that vehicle by which we were supposed to travel back at Delhi at next day. When we were asking the Driver to drive little faster he said that he can not drive faster as there was problem in the steering. He also told that if he tries to drive fast then there might be brake failure also. I wonder how we can have this kind o[censored]nsafe vehicle for this tour which includes lot of hilly areas. We also came to know this driver is having a case against him.Driver Satish khurana also tried to abuse and threaten us. We informed these incidents to MakeMyTrip and still they didn't change the vehicle and helplessly we had to come back to Delhi with that same vehicle taking our life in danger.

Atin Mukherjee
Mumbai
[protected]
Complaint marked as Resolved Aug 13, 2020
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    I want to submit Complaint Positive Review Neutral Comment
    code

    [Resolved]

     utkarsharma
    MakeMyTrip Booking ID : FLT[protected]
    Cancellation Confirmation [Incident:[protected]]

    Approximate Refund Amount Rs. 6,465
    Approximate Refund Amount (In words)SIX THOUSAND FOUR HUNDRED SIXTY FIVE ONLY(INR)

    Though Cancellation done on Feb 19 2010, I have not received any refund till date. Also I called customer care at least 10 + time however they are not able to give any concrete answer. They always gives different reasons and they have permanent reason that they have escalated to concern department and things would be done in 72 hours. That 72 H has not come in last 2 months.
    Also the web site is not giving the correct status about refund and saying that amount would be refunded till 26 March 2010
    Let me know what could be further action which can be taken on the same
    Complaint marked as Resolved Aug 13, 2020

    Make My Trip — Refund not done

    I made a cancellation on 22nd of March 2011 for the booking Id IN1103R0111606
    and the cancellation no. is IN1103R0111606 I was supposed to get the money refund by 29th of March But till today I havent heard anything
    When ever I call them they say they have a technical failure and money will be refunded in next 5 working days. This nothing but utter harassment of consumers.

    P Dilip Reddy,
    [protected]
    Hii,
    I have got the refund. But I have got only Rs.46711 refund it should be Rs.47196. Look into matter and make sure that I get all my money back.

    Dilip Reddy

    MakeMyTrip — Refund not done

    I booked an international flight from Hyderabad to Singapore. And I canceled it before few days of flight date. It been two months, I havent recieved my money back.
    I have called several times to customer care, no response. I have written to management chain, no response.
    All they say is 'sincere apology', but I hardly feel you really mean that.
    I have been writing to these unprofessional guys on daily basis & yet nothing moves in any direction. Makemy Trip claims big in their adds but it so hollow from inside for customer service. I dont think they even know meaning of customer service. Just imagine you have to run behind to get your own money back.
    Some body responded me on 8th Dec that they would get back in 48 hrs, but till now, 16th Dec, nothing has happened.
    You & your money at risk while you deal with makemy trip......!
    Dear Customer,

    With reference to your post above, kindly share your booking id in order to retrieve details. You are also requested to email the same at [protected]@makemytrip.com quoting your booking id in the subject in order to assist you better. Our representative will get in touch with you after we receive your booking id.

    Regards,
    MakeMyTrip Care
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      Make My Trip — Make My Trip overcharged my credit card by 3 times for hotel reservation [Resolved]

       neil pinto
      Booking Id: IN1005B02282

      I had made a single room reservation through makemytrip for 2 guests at Hotel Arma...
      Complaint comments  Comments  (3)

      [Resolved]

       frmathewpally
      Sir,
      I had booked two air tickets ( Guwahati to Bangalore) on 12th march 00. Due to heavy rush in the bank i could not update my passbook immediately. When i updated my passbook i have learned that money is extracted twice ( sum of 658). I complained to the customer service of make my trip, but they say they have received only once.
      Therefore, kindly notify me how the money is gone and reimburse that amount to my account.
      Account details

      Name : MAMAN P.M.
      A/c No. [protected]
      emai id : frmathewpallyrediffmail.com


      money charged twice for airline booking
      Complaint marked as Resolved Aug 13, 2020
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        I want to submit Complaint Positive Review Neutral Comment
        code

        [Resolved]

         bhardwaj.shivangi
        I booked my air tickets ( indigo flight 6E 134, BOOKING ID FLT[protected] on line thorugh make my trip on 5/0/2010 for the date of 29/04/2010 timing was 5:45 am, I miss my flight due to not mention such important point on the air tickets that you have to be arrive there before 1 hour , i arrive there before 26 minutes from the departure of my flight on above all that neither airlines authority allow me to go nor they cancel my air tickets , whereas it clearly mentioned on air tickets ( if you are cancelling or rescheduling your flight within 6 hours of its departure time , kindly contact the airline directly)
        Now who is the responsible authority for that... I WANT MY MONEY BACK . this is the purely case of hidden information which a customer have right to know clearly, this is a basic information
        Complaint marked as Resolved Aug 13, 2020
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          I want to submit Complaint Positive Review Neutral Comment
          code

          [Resolved]

           mishrapiyush
          Hi,
          I had booked six tickets on makemytrip.com for domestic travel of my parents-in-law and brother-in-law within India. Unfortunately, due to the unexpected demise of my father-in-law a month before, I had to cancel 4 of these tickets. The concerned airlines, Kingfisher and Indigo Air were extremely accommodating. Both canceled their tickets and even issued full refund on my father-in-law's tickets (i.e. they refunded the ticket price and the cancellation charges).

          I was informed by makemytrip customer service that as a goodwill gesture they will also issue a full refund as soon as I have furnished the death certificate, which I did within a week. Then, between Jan 29th and Feb 4th I received several emails confirming that all refunds have been initiated and entire amount should reflect in my bank account within 7 business days. But, despite almost 5 weeks delay, I received refund for only 1 ticket. I tried to contact makemytrip customer service more than 10 times and every time I was told that someone will call me back to resolve the issue, but in vain.

          Finally, I had to contact Better Business Bureau, a US-based business monitoring non-profit organization, which has good clout over such unethical practices. I have used them sucessfully in the past but this time even they failed to secure a satisfactory result. Please see their frustated response below:

          ==========================================================
          This is in reference to your complaint against Makemytrip.com, Inc. Your complaint was assigned ID xxx.

          Your BBB has tried to present your complaint to Makemytrip.com, Inc in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response to your complaint. We attempted to contact Makemytrip.com, Inc through written correspondence twice on your behalf, but we must now close this matter in our files. This does not minimize the importance of your concerns, nor is it any reflection on the validity of your dispute. You may now want to pursue this matter through an alternative resource.
          ...
          The firm’s failure to respond to your complaint will be reflected in its BBB record. A firm’s rating will be affected by its failure to answer even one complaint. Your experience may, therefore, alert other inquirers seeking information through the BBB.

          Mediator
          ==========================================================

          PLEASE CHOOSE YATRA, AIRLINES DIRECTLY, OR EVEN LOCAL AGENT BUT NOT A SCAMSTER LIKE MAKEMYTRIP, WHOSE ENTIRE BUSINESS MODEL IS BASED ON RIPPING OFF ITS CUSTOMERS.
          Complaint marked as Resolved Aug 13, 2020
          Booking ID: FLT[protected]
          Booking Date : Tue, 08 Dec '09

          I have already send this information to that email id numerous times, both before and after this comment posted above, but in vain.
          Complaint comments  Add a comment

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            I want to submit Complaint Positive Review Neutral Comment
            code

             noor92000
            I had booked a package tour for himachal pradesh

            Package Name Himachal Highlights
            Package Code MMT_DOM_69
            Package URL makemytrip.com/holidays-india/package?id=69
            User Name nuruzzaman shamsuzzoha
            User Email [protected]@yahoo.com
            Phone Number [protected]
            User City goa
            Num of Adults 2
            Num of Children 1
            Departure Date 10-Apr-10

            the iteneary for the tour was as follows

            DAY 1: DELHI - SHIMLA (330 KM/ APPROX. 9 HOUR DRIVE)
            Drive to Shimla on arrival at the airport or railway station in Delhi (on your own). Upon reaching Shimla, check in at the hotel. Enjoy rest of the evening at leisure. Stay overnight at the hotel.

            DAY 2: EXCURSION TO KUFRI (20 KM)
            Go on a half-day excursion to Kufri, famous for its trekking and hiking trails. Also visit Indira Tourist Park which offers a panoramic view of the hills around. Enjoy a pony or a yak ride (on direct payment basis) around the park. After returning to Shimla, enjoy the rest of the day at leisure, Relax, explore the local market or stroll along the Mall. Stay overnight at the hotel.

            DAY 3: SHIMLA - MANALI (272 KM/ APPROX 7 HOUR DRIVE)
            Enjoy a drive past the banks of the River Beas to Manali. On arrival in Manali, check in at the hotel. Enjoy the rest of the evening at leisure. Stay overnight at the hotel

            DAY 4: EXCURSION TO ROHATANG PASS /SNOW POINT
            In the morning, proceed on a day excursion to the Rohtang Pass. If roads to Rohtang Pass are closed, then visit Snow Point where ponies / horses can be hired (on direct payment basis). Enjoy rest of the day at leisure to explore the picturesque town on your own.

            DAY 5: MANALI
            Proceed for a city tour, visiting the Hadimba Temple and Vashisit Temple and the Manikaran.Enjoy the evening at leisure, relax, shop or stroll along the Mall Road .

            DAY 6: MANALI - DHARAMSHALA (235 KMS/ APPROX. 7 HOUR DRIVE)
            Continue the picturesque journey to Dharamshala. It is the principal township of Kangra district, which overlooks the plains and is surrounded by pine and deodar forests. On arrival, check in at the hotel. Enjoy the evening at leisure and stay overnight at the hotel.

            DAY 7: DHARAMSHALA
            Visit some of the important places of Dharamshala like St. John's Church and McLeodganj, which is home to His Holiness the Dalai Lama and has a beautiful Tibetan market.

            DAY 8: DHARAMSHALA - DALHOUSIE (145 KMS/ APPROX. 4.5 HOUR DRIVE)
            Drive to Dalhousie, a small hill station that still retains its old British charm. Its marvellous forest trails overlook vistas of wooded hills, waterfalls, spring and rivulets. On arrival in Dalhousie, check into your hotel. In the afternoon, visit the Martyr's Memorial at Panchpulla; en route visit Satdhara, famous for its water stream that contains mica and has medicinal properties.

            DAY 9: EXCURSION TO KHAJJIAR (23 KMS / APPROX 1 HOUR DRIVE)
            Drive to Khajjiar, a scenic spot set amidst a backdrop of dense pines, deodars and lush green meadows. Khajjiar is exquisitely nestled amidst the foothills of the imposing Dhauladhar ranges of the western Himalayas , providing a panoramic and breathtaking view to the visitors.

            DAY 10: DALHOUSIE
            Transfer to Jammu or Pathankot/ Delhi railway station or Jammu airport for your onward journey.

            After reaching manali i recieved a sms from the tour operator asking me to call them as it was urgent.On calling them i learned that my hotel booking for Dharamshala was not confirmed by them and reason given was IPL matches in Dharamshala.I asked Make my trip to terminate the trip at manali and refund my balance money or else book me alternately for a tour of agra and jaipur.But both these request were turned down and i was asked to extened 1 night stay in manali and then proceedto kasauli,chandigarh and then delhi.
            amended itinerary was as follows

            I had no option but to agree to them as i had already paid the complete amount to them.But my nightmare did not end there,on reaching Kasauli i was shocked to learn that the hotel booked for me was in a place called Barog which was 20 KM away from Kasauli.On contacting make my trip i was told that the hotel is in Kasauli.I explained to them that i had already been to kasauli and i was told that that particular hotel was in Barog by the Hotel Management at Barog.On trying to contact make my trip again my call were unanswered and had to unwillingly check in at that hotel.I was not even informed about the local sightseeing that would be shown to me by the tour operator.
            I sent a mail to the person who had booked me for this trip ,Poonam Chamoli about her unprofessional behavior and all the hardships i had to face due to them but all my complaints fell on deaf ears.

            On reaching Chandigarh i learnt that the hotel where i was supposed to be put up was not booked for me and i was shifted to a third grade hotel where the a/c was not functioning and the room was very filthy.On complaining again and blasting make my trip personnel they told me to wait for 10 mins and they would book in another hotel which was ridiculous as i had already checked in that hotel 2 hours back.

            I was told that i would be compensated for all the hardships and inconvenience and that i would receive a call in that regard the next day evening after i reach Delhi but i haven't received any calls from.

            Please help and and advice as to what course of action do i take.
            thanks
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              [Resolved]

               manish chauhan
              i have booked my ticket from make my trip on 14th april 2010 and at the time of payment through net baking the net link has been broken, but the amount has been transsferred to their account, their is no confirmation of that booked ticket on my mail id or my mobile, they didn't refunded my amount till now....my tcket details are as follows:- indore to delhi- thursday-15th april 2010, 7:10 hrs...go air flight....................pls help me to give the booking money refund to me i will be very thankful 2 u.....
              Complaint marked as Resolved May 11, 2017
              Verified Support
              MakeMyTrip India Customer Care's response Apr 21, 2010
              Dear Manish Chauhan,

              With reference to your post, kindly share your MakeMyTrip Booking ID so we may retrieve the details of your booking history. You may email the same to [protected]@makemytrip.com.

              Regards,

              MakeMyTrip Care
              Verified Support
              MakeMyTrip India Customer Care's response Apr 21, 2010
              Dear Manish Chauhan,

              On investigating further, we found that your MakeMyTrip Booking ID FLT[protected] was a confirmed booking. As per our records, the E-Ticket was sent to your Rediffmail email address on April 14, 2010 at 5:18 pm. Further, a feedback form was also sent to you on April 16, 2010 at 1:15 am.

              As per the airlines, you were a No Show for your travel and hence, are not eligible for any kind of refund.

              For further assistance, you may write to us at [protected]@makemytrip.com.

              Regards,

              MakeMyTrip Care
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                Make My Trip — Amount deducted without any confirmed ticket [Resolved]

                 prasannaak
                This is the second incident with make my trip. I booked a ticket for my family from Pune to Nagpur on the 08//04/10. Booking...
                Complaint comments  Comments  (80)

                [Resolved]

                 hemlata pawagadhi
                We visited the site of Make My Trip as we wanted to book our Holiday Tour . We selected ULTIMATE UTTARAKHAND Tour Package for 17.04.2010 to 27.04.2010 After filling their form on the Internet ,the response came through Telephone by a person name Manoj from Delhi. He insisted for payment so Rs. 35000 were paid on 25.02.2010 by Credit Card ( Total Package for Rs. 46999).In the last week of March we contanted Mr.Manoj to change our Tour Programme from 17.04.2010 to 27.04.10 instead new dates from 27.05.2010 to 05.06.2010.He says that Rs.5000 will be charged for cancellation.We were agree for that.Thenafter there was no response from Make My Trip.Neither they ask for remaining payment nor they have send any physical receipt or Air Tickets. Now on inquiring in Mumbai they said that their Delhi Office is different.They also says that booking once made can not be cancell. With such a dealing and unreliable service we have no faith in the system.Now please guide us how we can get our refund and avoid harracement.

                Hemlata pawagadhi
                & Col.N.M.Verma
                Complaint marked as Resolved May 12, 2017
                Verified Support
                MakeMyTrip India Customer Care's response Apr 14, 2010
                Dear Hemlata Pawagadhi,

                Kindly share your MakeMyTrip Booking ID so we may retrieve your booking history. Please email the same to [protected]@makemytrip.com.

                Regards,

                MakeMyTrip Care
                Verified Support
                MakeMyTrip India Customer Care's response Apr 15, 2010
                Dear Hemlata Pawagadhi,

                With reference to your post and subsequent communication with a MakeMyTrip representative, we are treating your case as resolved as per your satisfaction.

                Have a wonderful holiday!

                Regards,

                MakeMyTrip Care
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                  [Resolved]

                   pmkapadiya
                  Dear Sir,

                  I have booked my ticket from MAKEMYTRIP(www.makemytrp.com) website on 31st March,2010. The ID of ticket is RAL[protected].Then after I cancelled my ticket and the refund amount was showing 374 Rs. but only I got 334 Rs. When I talked to customer care executive ,he was saying that it was approximate refund amount. Bt in my previous ticket approximate refund amont was 294 and total 294 rs paid to me.

                  MAKEYTRIP CONTACT No:[protected],[protected],[protected]

                  So please take necessary action to such travel agency which are making custoemr fool.

                  With reagrds,

                  Pragnesh Kapadiya
                  [protected]


                  Refund of Money
                  Refund of Money
                  Refund of Money
                  Complaint marked as Resolved May 12, 2017
                  Verified Support
                  MakeMyTrip India Customer Care's response Mar 22, 2010
                  Reminder:

                  Dear Baiju:

                  At the outset, regret the inconvenience caused to you. Please share you booking reference details on [protected]@makemytrip.com to check the transaction history and resolve the issue.

                  Solicit your co-operation.

                  Regards
                  Geeta Eral
                  Verified Support
                  MakeMyTrip India Customer Care's response Apr 13, 2010
                  Dear Pragnesh Kapadiya,

                  We are looking in to your complaint and will revert to you within 24 hours with a response.

                  Regards,

                  MakeMyTrip Care
                  Verified Support
                  MakeMyTrip India Customer Care's response Apr 13, 2010
                  Dear Pragnesh Kapadiya,

                  As communicated to you, the refund for the amount of Rs. 40 has been processed. You can expect the same to reflect in your account within 5 business days.

                  Regards,

                  MakeMyTrip Care
                  Dear Sir/Madam,
                  I have booked a air ticket through makemytrip.com on 08/03/2010 for Delhi Kochi sector .The result was a failure ,but money was deducted form my account.I enquired about the incident and the makemytrip costumer service could not explain me how it happened and they assured me the amount will be refunded to my account in two working days.Today is 11/03/2010 and the makemytrip people says that they have refunded the amount to the account and the bank people says that the refund has not taken place.The makemytrip people makes the people fools by puting a lower fare in the website as there is no such ticket available and making people go for wrong selection and loose their possession of money and give money to makemytrip for buisness.
                  Dear Baiju:

                  At the outset, regret the inconvenience caused to you. Please share you booking reference details on [protected]@makemytrip.com to check the transaction history and resolve the issue.

                  Solicit your co-operation.

                  Regards
                  Geeta Eral
                  I booked two bus Volvo tickets from Delhi to katra of dated 30 sept 2010, but it was cancelled by makemytrip (as bus operator told), and it was also confirmed by customer care. whenever i am calling to customer care they are saying the same thing from last 12 days we are looking into matter and it will take 48 to 72 hours. i aready drop a mail regarding this whose Reference ID are[protected] and[protected]. please help

                  Thanks & Regards
                  Sandeep

                  Mb:[protected]
                  Hi
                  Iam Revathi,I booked a flight ticket on 4th 3pm for the travel of my dadinlaw named subbiahpillai, from bangalore to trivandrum .travel is on 8th morn 10.45am. due to some problem, the ticket was not booked but the money was debited from my account..pls refund my amt.i have given complaint to ur cust care also.ref id is nf[protected] and there wasnt any response.again i hav gn complaint today,ref id is in1110b0592...the transaction id of the booking is (ICONN/33959174/041011/MAKEMYTRIP INDIA )...pls do the needful and credit my amt back...Revathi...
                  I Booked a return ticket from Bangalore to Delhi(2nd Nov,2012) on makemytrip.com of Kingfisher Airlines on 31st July,2012 , my MakeMyTrip Booking ID - NF[protected]. It's been a year now and they have not refunded my money yet. Whenever I call them for money they say 'they have not got any update from kingfisher side'. I booked ticket on makemytrip.com so i they should return my money.
                  I had booked an online ticket for travelling by AC Bus from Vadodara to Indore for 21st April, 2013.However, the bus never turned up at the stand (Originating from Ahmedabad) at the scheduled time. Even after waiting there for more than One hour (till 1:30 AM) it was a No show. After many attempts at the Ahmedabad office of Neeta Travels, I was informed that bus had directly gone for Indore and will not come to Vadodara to pick the customer. This act had left me stranded at Vadodara causing me great tension and harassment. Forced to stay there, I also missed a very crucial meeting at my office.
                  Not withstanding this harassment, Neeta Travels office Incharge didn't respond to the complaint and much follow-up with makeMytrip never resulted into a solution. They haven't even refunded the amount forget about a penalty.
                  Hi,

                  I have done part cancellation for the booking Id NF[protected] on 10.05.2013. However the refund amount is yet to be credited to the account. Can you please explain why is it taking so much time. For the refund of the amount are you entitled to take so much of time just because it is the customers money and you can take the customer for a ride. The matter has been escalated twice and unfortunately none of your people have bothered to give a call and explain about the situation. Please do the needful.

                  Regards,
                  Arif
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                    [Resolved]

                     excel79
                    I had booked three kingfisher flight tickets on 11.03.2010 for 25.03.2010 through makemytrip.com from bagdogra to new delhi. total amount for the tickets was rs. 9159.00 which i paid through credit card.

                    My flight booking id is flt[protected]. i cancelled my tickets at the kingfisher airlines counter at bagdogra airport on 25.03.2010 at 3 pm. (pnr jfwkad) since i was not permitted to cancel online. the cancellation coupon no from kingfisher counter is[protected],[protected],[protected]. i was told that my refund would be credited through makemytrip.com.

                    After that i submitted the cancellation details in makemytrip.com website vide feedback reference no. :[protected]. i even mailed the details at makemytrip.com with scanned copies of cancellation receipts. i received a mail from makemytirp.com which they said it will take around 7 days to process the request. but even after more than 15 days i have not received any response from them. i have sent them several reminders over mail but to no effect.
                    Complaint marked as Resolved May 10, 2017
                    Verified Support
                    MakeMyTrip India Customer Care's response Apr 13, 2010
                    Dear INDRACHAND AGARWAL,

                    With reference to your post, kindly note that your refund has been processed and the Refund Reference Number (RRN) is[protected]. You can expect the amount to reflect in your account within 5 business days or as per the procedures of your bank.

                    We regret the delay in refund and any inconvenience caused.

                    Regards,

                    Devika Khosla

                    MakeMyTrip Care
                    I tried to book an airticket from indore to chennai by kingfisher Airlines with www.makemytrip.com . I tried paying with my sbi bank debit card , amount -was deducted. Due to low session timeout (a technical defect in makemytrip.com) the session was timed out my money from sbi account was cut but i didnt get my ticket neither i got my refund for almost 3 months .worst travel site i have ever encountered . never book your tickets through this site.
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                      [Resolved]

                       Joy Bhalla
                      Make my Trip ruined my holiday plans at the last moment> Wanted to go to Jim Corbett for a nice holiday with my family, booked my hotel Jim’s Jungle Retreat, Corbett from 2nd to 4th April 2010. Received a confirmation mail from Make My Trip that the room has been booked and the same was followed by a Hotel booking Voucher from MMT, which so ironically said "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MMT to reconfirm the same". Then to my horror, received a call from Make My Trip in the evening that the booking was not made and it was some stupid error on their part and thankfully they will refund the complete amount and it will be reflected in my credit card statement in the next 7 days.

                      Now here are a few things :-

                      1) As it was peak season I was not able find any other hotel of my taste in Corbbet, as a result my holiday plans went for a toss.

                      2) The whole weekend was cursed by my family as they were so excited to go on this holiday.

                      Will never trust Make My Trip again and will prefer to book holidays either directly with the hotel or through a more trusted travel agent .
                      Complaint marked as Resolved May 12, 2017
                      Verified Support
                      MakeMyTrip India Customer Care's response Apr 12, 2010
                      Dear Joy Bhalla,

                      With reference to your post, kindly share your MakeMyTrip Booking ID so we may retrieve details of your booking history. You may email the same to [protected]@makemytrip.com.

                      Regards,

                      Devika Khosla

                      MakeMyTrip Care
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                        [Resolved]

                         M.K. Jain
                        Dear Sir,
                        1. On 31.3.2010, I booked two air tickets on line using the website "Make My Trip" for the journey between Port Blair & New Delhi against booking id FLT[protected] costing Rs. 19,838/- using SBI ATM cum Debit Card.

                        2. It was noticed on the same day that my account was debited twice on 31.3.2010 for the same journey.
                        3. I immediately contacted the Call Centre and as per their advice, sent the PDF scan copy of SBI ATM account statement on 31.3.2010 itself.
                        4. Again I sent the scanned PDF copy of my SBI Saving Account statement on 3.4.2010 and followed it up through e-mail ([protected]@makemytrip) on dated 5th and 6th April 2010. In addition I telephoned the Call Centre three times during this period to know the status of my grievance. Each time, a new agent attended the call and promised to look into the complaint with no result so far.
                        5. Sir, I am a senior Class-I officer in the Centrtal Govt. and working on depuation with BSNL Corporate Office and I live on limited salary. The amount of Rs. 19,838/- being debited twice from my account is causing lot of financial hardship and mental torture to me with no hope of redressal from Make my Trip end.
                        Sir, I request your esteem organization to take my case with M/s. make my trip as they are not addressing my genuine complaint inspite of my repeated requests. I shall always be grateful to you for the help.
                        M.K. Jain, [protected]
                        Complaint marked as Resolved May 12, 2017
                        Verified Support
                        MakeMyTrip India Customer Care's response Apr 09, 2010
                        Dear Mr. Jain,

                        With reference to your communication with a MakeMyTrip representative yesterday, please note that your transaction was unsuccessful on our website. The screenshot of the same was shared with you.

                        Further, we are following up your case with CC Avenue to resolve the matter.

                        Appreciate your co-operation.

                        Regards,

                        MakeMyTrip Care
                        Verified Support
                        MakeMyTrip India Customer Care's response Apr 12, 2010
                        Dear Mr. Jain,

                        As a follow up to our earlier response, the amount will be credited back to your account as per your bank's processes. You will need to follow up with your bank for the same.

                        Regards,

                        MakeMyTrip Care
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                          [Resolved]

                           Desat Anil B.
                          I booked ticket through makemytrip. com on 05th March 2010 from Mumbai Central to Indore. My makemytrip booking ID was RAL [protected].The mode of payment was E-payment through ICICI Bank Ltd. Due to some technical problem the transaction got failed and the ticket was not booked, but the amount Rs:2369/- was debited from my account. I lodged complaint with makemytrip but till date my amount has not been credited to my account.
                          Complaint marked as Resolved May 12, 2017
                          Verified Support
                          MakeMyTrip India Customer Care's response Apr 13, 2010
                          Dear Desat Anil B,

                          Kindly note that your refund was processed on April 7, 2010 and should reflect in your account within 5 business days. We are following up with your bank to understand the reason for the delay.

                          Regards,

                          MakeMyTrip Care
                          Dear Anil,

                          We are the customer service team at ICICI Bank. Please write to us with your contact details and account number at [protected]@icicibank.com (Subject line: UID 326752). We'll contact you and work to address your issue.

                          Regards,
                          ICICI Customer Service Team.
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                            [Resolved]

                             Abhishek2105
                            Hi,

                            I made a payment of Rs.7719 on 20th November, 2009 for the MMT festival offer ( where it had MMT's yearly membership+ Domestic flight and hotel dicount vouchers+ International hotel and flight discount offer + Free watch).

                            It has been more than 4 months and I have still not received this kit. I have made numerous calls to your call center and have also written couple of mails to the customer support cell but all has gone in vain.

                            I am very irritated with the irresponsible behaviour of MMT. I have incurred interest on my credit card also because of this and have not received any product.

                            I would like this to be addressed ASAP. Let me know if there is any travel ombudsman where i can write and ask them to take action against this.

                            Regards,
                            Abhishek Gaurav
                            Complaint marked as Resolved May 11, 2017
                            Verified Support
                            MakeMyTrip India Customer Care's response Apr 12, 2010
                            Dear Mr. Abhishek Gaurav,

                            With reference to your post and subsequent communication with our representative, please note that Festival Offer kit was delivered to the address specified by you at the time of purchase.

                            As you mentioned that you've been travelling, please check with your landlord and let us know thereafter.

                            Regards,

                            Devika Khosla

                            MakeMyTrip Care
                            Verified Support
                            MakeMyTrip India Customer Care's response Apr 12, 2010
                            Dear Abhishek Gaurav,

                            Further to the response above, the courier details of delivery are:

                            Courier: DTDC
                            Shipment Number: Z11355558
                            Date of Delivery: March 18, 2010

                            Regards,

                            Devika Khosla

                            MakeMyTrip Care
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                              MakeMyTrip — amount not refunded [Resolved]

                               pawan surana
                              I booked ticket through makemytrip.com on 02 march 2010 from Coimbatore to New Delhi, the mode of payment was my state bank...
                              Complaint comments  Comments  (2)

                              [Resolved]

                               sandeepgarg
                              I was offered a LIFETIME card by EMPLOYEEs of Indiatimes, as told by the persons on the telephone. This offered LIFETIME discounts at certain places, as well as some vouchers for discounted travel by Make My Trip, in assosciation with shiftthoughts.com .
                              On enquiring about the cancellation procedure, without using any of the benefits, I was not clarified as to how I can do it. But with IndiaTimes and Make My Trip being involved, I thought there would be no SCAM. But I was wrong.

                              On receiving the Kit I find that they have included only a 1 year validity Dining Plus card.

                              On complaining at their phone no. I was attended to by a lady named NEHA. she said she would get back to me within 1 hour, and resolve my problem. This has not happened in the past 4 days also.

                              Now I want to terminate this card/deal/vouchers and receive a full refund immediately.

                              I know these companies like Indiatimes.com or MakeMyTrip.com or associated companies, which are all part of this BIG SCAM going around, will probably not even listen to me. But I hope to just BEWARE the others to not fall for SCAMS by these or other companies or sites.

                              Hope my problem is resolved.

                              Sandeep Garg
                              [protected]

                              Ajmer
                              Complaint marked as Resolved Aug 13, 2020
                              NO RESOLUTION TO MY COMPLAINT TILL DATE.
                              I have not been refunded or even been contacted by these scamsters (Shiftthought/Makemytrip.com/Indiatimes.com) even after I have given all the details here and in other forums.

                              In fact I have also written to their Management level persons (Mr. Sanjay Sahay at Indiatimes) many tmes to no avail.

                              This Email id was given to me by Mr. Durgesh of Ahmedabad, another victim of this phone scam.

                              He was lucky enough to be refunded the amount after his persistent follow up with these persons and sites.

                              He has contacted me after reading, about my woes, on these forums.

                              Also 2 other persons similarly affected (from Delhi and Chennai I think) have contacted me on how to go about recovering their money from these scamsters who make false promises, and then disappear.

                              I have given them whatever assistance I could, except that it is not a lot, as even I am still trying to recover my money.

                              I have a feeling that these complaint forums like yours or others really have no effect on these scamsters, who operate with impunity.

                              HOW I WILL BE ABLE TO RECOVER MY MONEY stolen by this scam, is still a mystery to me.

                              Another thing I would like to point out is that my telephone nos. are on the NDNC (National Do Not Call) registry for years. How do I activate the provisions of this (if any) so action can be taken against my service provider VODAFONE also so that such calls are not permitted, or they also take action against such scamsters?

                              If no action is taken by the Govt. or others with the powers, these scams by large sell known companies will continue against hapless consumers.
                              Mr. Durgesh of Ahmedabad, faced the same problems. His money has been refunded, but in my case no action is being taken. I think they have taken it for granted that once they have recieved the money, they are not liable for anything. This is the thinking of scamsters and not of any real service providers.

                              THEY HAVE CHEATED ME, AND ARE STILL CHEATING OTHERS. GOD HELP THOSE STILL DEALING WITH THEM.

                              INDIATIMES>COM MAKEMYTRIP AND SHIFTTHOUGHTS ARE CHEATERS AND SCAMSTERS.
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                                [Resolved]

                                 Akash Gupta
                                Sir, i had made a hotel booking at makemytrip.com. The Hotel Confirmation Voucher,
                                MakeMyTrip Booking ID - HTL[protected].

                                Even after having a confirmed booking, i was denied the room at the hotel. Neither did the makemytrip.com or the hotel had the courtesy to even inform that they have cancelled my booking without any intimation. Also no-one has taught them to be polite & have humility.

                                an extract from the confirmation "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same". I sincerely request / recommend you to take a strong action against them & suggest fellow mates to consider them for any further bookings ..
                                Complaint marked as Resolved Aug 14, 2020
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