MakeMyTrip India Complaints & Reviews

I had booked a sydney to bangalore from jet airways (Qantas operated by jet from sydney to singapore, sinagpore to bangalore by jet) for 28 apr recived a call saying singapore to bangalore flight is cancelled and offered a diff flight and again after fee days recieved a msg saying full ticket is cancelled and no alternate flight was offered, was asked to contact airline directly which was no use as call was not getting connected, called make my trip asked for refund they said within 45 days i will get the refund, numerous calls and emails exchanges still awaiting for refund, makemy trip cust care is really useless and are very rude, its been 4 months still awaiting for refund.

I just finishing booking tickets with make my trip.com and was shocked to see a 1500 rs surcharge on my ticket for convenience fee. This was taken on a ticket totaling 10, 733 rs at the end of the transaction. This equals 15% surcharge for booking on their site after they have already charged you normal booking fees included in the fare. I saw a previous complaint saying the same thing they were charged 1200 rs convenience fee so this is...

Mail written to mr. Deep kalra
Reference id:[[protected]]
Dear sir,

I feel sorry and pained to bring a very small issue to your notice. I am a very small customer of mmt and use mmt for my family travel purpose.

Recently i had taken a trip to delhi and had a cab booked through mmt. I had the worst experience of my life.

I had to spent 1 hr 15 mnts outside airport with no cab even though i called the cab 30 mnts before scheduled time. The cab never arrived even after talking to mmt care without break for 45 mnts. I was totally drenched in my sweat and my wife was just red with anger. I travelled to attend a family function and had to miss it due late arrival. I had to bear the severe brunt of missing it. My entire experience is written in my complaint to mmt. Even now mmt is not responding with a resolution. My entire trip was waste of time because mmt was not able to arrange cab on time despite advance booking. The driver was not even informed that i am landing at t 3 terminal. Today i came to know through mmt escalation that the cab had broken down and they did not want me to know about it.

What a pity that i was told the cab is arriving in 10 mnts till they changed 3 cabs and did not even tell me the cab number which arrived at the end.
The cab driver took detour twice to fill gas (Not sure why twice) then charged me for 6 extra kms. And did not have change of 127 when i gave him 2000 and when i arranged 1900 he did not pay the balance.

Mmt customer care people are so adamant that they do not want to listen to the customer voice and force pre-decided resolution on me. Whether i agree or not.

I am a loyal customer of mmt but looks like mmt does not want to bother about a small customer. Anyway mmt has so many of them and losing one will make no difference.

I am sincerely hoping for a response.

Hope you take action on agency.

I ram jaiswal choose MMT agency for the best trip and can enjoy my trip without any tention of getting the thing arranged and managing my trip but I felt it was the worst trip of my life as per personally I could have planned much better trip by myself .so i will write in points whatever I had issues with the trip :-

(1)- As from the first day when we landed in Bangkok there was no transfer arranged by you team as i have already informed your team regarding the changes in timings of the flight way before but your team did not took it seriously and you all wasted 3-4 hours at Bangkok airport and could have our dinner also as we were busy in arranging the things on our own and then we reached pattaya at 5'o clock in the morning and at 7'o clock your tour guide calls and says to be ready in 15 minutes or else he gonna leave us as it was like we have been doing formality by making this trip as we did not came here to enjoy and relax.

(2)- When we came to Bangkok airport on 20th august from pattaya for the krabi flight when we reached the airport we came to know that flight has been delayed for about 3 hours which was booked by your team itself and we were not informed about this and when we contacted for this they said sorry we forget to tell and by this we wasted our whole day at Bangkok airport as we could have planned something if we were informed.

(3)- when we reached krabi we came to know that you all haven't added phi phi island tour as I have already paid for that and your agent told me to pay 2000TBH per person if we want to go so by this you all wasted that day too and when we reached hotel we saw that the hotel room doesn't even have AC in that room and it was low grade room and as I paid for 3 star hotel and did not have expected this kind of standard from MMT and as I did not had any option left I had to stay in that room and when I informed your team about this they took the whole day to solve this problem approx 9 pm and that day of our even got wasted as your agency did not planned anything for us that but took money from us.

(4)- when we came back to Bangkok from krabi as that day special so I planned a honeymoon value pack for that day and as these thing were even mention in the PDF you all provided at the time of payment but I don't know how irresponsibly you all managed the things and wasted that day too and at evening there was cruise ride planned for us but that day none of your tour guide contacted us and after all these thing I had to contact you all for so many times due to which I got very disturbed with this and due to which all o[censored]s couldn't enjoy anything and were expecting to quickly over this trip.

As I planned this trip for my partner as there was special day for her but you 'll ruined our trip and I hope not to choose MMT next time for any of my trips and going to suggest others also not make mistake which I made as you all wasted my time, money and mood.

I have sent all the attachments you all can go through this.

And once again thankyou MMT for arranging such a worst trip.

Booked a hotel in jalandhar, cancelled it on same day. All transaction was online. 12 days over no refund. Contacted their executives 4 times. 4 times and 4 different reasons. Some said rupay card needs time to receive refund. Some said 7-12 days more, some said go to your bank. I went bank with arn and rrn number which the executive gave me. Bank said they can't check status by typing any reference or code number. My first bus cancellation refunded reflected in bank on same day of cancellation but te hotel case is some different case. Where my money went. Rs. 1043. Bank didn't receive. I'm checking my account everyday. Mmt said we have processed. Then where it went? I can believe in ghost but not on mmt refund promise. It's been 20 days. Where is your refund promise?

Hello sir/madam,

We booked on 03/07/2019 ticket to srinagar for our holiday plans for date 30/08/2019.in first week of august home minister revoked article 370 which caused closure of srinagar and tourism. So we called up makemy trip and checked they said the airline refunds full amount till travel 23/8/19 as per govermnet advisory. So we talked with airline and they said if we cancel they will give few amount to the agent to refund. But makemytrip deny of any single rupees to refund. We explained them that considering the situation they should refund full amount. But they are not giving any refund.

Could anybody can help on this. The booking reference from makemytrip is nf[protected]

Made booking through make my trip. When reached hotel for check-in, authorities told that we are not allowed to check-in because it was mentioned that couples are not allowed but this statement was not reflected when the booking was done. Was asked to call make my trip and to shift the booking in another hotel.
Called the concerned authority. Refused to shift in first place, then, was asked to pay the extra amount. When asked for nearby hotel where we can stay, the call was put on hold for half an hour and i disconnected.
Called again and they refused to shift the booking. Refused to adjust money with other hotel, refused for refund. This happened on 18august, 2019.
Called again on 22august, 2019, had word with muzamal, for refund and they refused everything. They told from my side i refused to pay extra amount and it was all my mistake that i didn't read the instructions. No refund granted. And when asked to connect to senior manager, told that he will say the same thing. Told that he will escalate the issue and i will get the call with solution but till now no response

We had booked 3 rooms in a hotel of coorg... But on the day of our check in we found that all the routes to the hotel were heavily flooded... Before going there we had contacted the hotel to check the situation there... But we were mis lead by them...in the very morning were roaming here and there for a decent hotel... We tried to contact the customer care but no body received the calls... Please understand that it's a situation related to natural calamity and was unavoidable... I humbly request you to cancel our booking as we could neither got to see the hotel nor took the service for which we had paid

The booking details are as follows:
Booking id: nh[protected]

I have booked a room in makemytrip in oyo silverkey executive stays 38029 booking id was nh7p[protected] from 22nd aug 2019 to 23 aug 2019 from 12 pm to 11 am, but when i arrived over there on 22 aug 2019 @1pm the hotel receptionist told me that no rooms were booked in my name, and when i showed the booking details they told me that they dont know anything and i have not received any cancellation msg or mail yet. This is a serious issue that entails the trust on makemytrip and yesterday i was forced to book another room for my stay.

I wanted to make bookings using makemytrip app and i have been offered mmt finance to use. I have used it once and it was helpful but it never showed up since then. It's been almost one month.

I have used mmt finance only once and i could never repay because it doesn't reflect though i paid small amount to check and secondly mmt finance option is missing on payment page to make further bookings. It has become extremely difficult to me.

Chat with myra is not helpful. Would appreciate support from mmt.

Mmt must have proper support team to reach out in emergency.

App team needs to fix and investigate why option don't show up

I never tried traveling through bus but when i tried it turned out to be a disappoint for me. I had booked a trip from chennai to nagercoil through makemy trip india in srm transports at 18/08/19. Due to an emergency i had to cancel my booking before travel at the same day. Even though the bus transport service support accepted my plea and sent me refund amount details, makemytrip is now went offline and not even responding. They are having invalid feedback and customer service support number on their website. Instead of taking calls and clearing grievances they are sending offers. Worst service in the world.

I have booked an MSRTC bus ticket from makemytrip.com. While Online booking and selecting the seat i was shown the front 2nd Row seat for seat# 33. But At the time of boarding i found that seat#33 is the last corner seat in the BUS. Same fraudulent case happened for seat#32 passenger as well. He was also shown the front 2nd Row seat for seat#32 at the time of booking but the seat was at last row. This is a clear cheating and fraud that these bus operators are doing with passengers. This was a semi sleeper bus but since the actual seat#33 was at last row i could barely sit properly on that seat. The seat was very uncomfortable and at every speed breaker/holes in the road, i faced terrible bumps, jerks and shocks. The entire night i struggled and faced alot of health issues next day. My entire body is paining because of this. Please take this issue seriously and please provide my money back. Also please make sure you show the correct seat position on your website.
Ticket details:
Booking id : NU[protected]
Operator Name : MSRTC
Operator PNR :* 94GDKSVP*
Departure date/Boarding time : Sun, 18 Aug 19, 09:55 PM
Seat Number : Seater(33).

Please grant my money back.

I planned a holiday from aug 21st to 26th to Vietnam, I booked my flight tickets through Makemytrip. The whole trip costed me around 1.5lakhs for 3 o[censored]s (me, my husband and my baby).
I had my flight from Hyderabad to Hanoi on aug 21st but due to visa issue I couldn’t board the flight.
I fixed the visa issue and rescheduled my flight the next day with makemytrip paying an amount of 57380 which is a top up amount over the original booking. As the tickets were not available in economy class I upgraded to business class. The booking was made by makemytrip call center person Vaibhavi. After the booking they sent me the itinerary stating that ticket is confirmed and also the payment invoice. They said the e-ticket will be sent through email.
And then I called them several times to the customer service for the e-ticket and they had one answer wait for sometime.
I went to the airport to the checkin counter and then the airlines say there is no booking on my name.
I immediately called the customer care and they were online for 2 hours and then the checkin counter also got closed. Then the makemytrip supervisor Aakash says I need to make a fresh booking. MMT team played drama and cheated us without booking flight ticket.

All this happened at the wee hours of 1 am. I was with my 15 months old baby and even after their mistake makemytrip doesn’t provide any compensation. Because of their mistake, I lost 1 lakh Trip amount. MMT has to compensate this lost at any cost.

He team,

I have opted for the mmt finance - capital float for booking my flight tickets on 7th jul 2019. During the payment option i have selected the monthly emi option for 12 months for the total purchase of inr 89673 for which the monthly emi was approx. Inr 7900. But post my purchase i have never received any intimation regarding my emi payments or the payment schedule for future emis.

During initial period my emi was reflecting in the mmt app but currently it shows only the total amount to which mmt have already started charging inr 30 each day without any intimation. Attached are the screenshots for reference.

Kindly look into the matter and do the needful.

Regards,
Hrishi
[protected]
[protected]@gmail.com

I got amount of 200000 approved for make my trip travel finance and i used it for my tickets for international holiday and now i dont see that option anymore, i called makemytrip customer care they say it is not their product and i will have to see other modes to book tickets, i was able to see that travel finance option and amount and now i dont see it. I have been given so many numbers by makemytrip customer care and all the numbers are not in service, they are not resolving the issue. I want that option back into my makemytrip account.

I had taken a round trip to vijayawada on 27th june. Return flight on 30th was cancelled, i was supposed to get a refund of 4173/- from mmt... Mmt customer care providers tell me that refund has been initiated from there side on july 2 nd and they have shared the reference number as well... But it's not reflecting in my account, i ve shared my bank statement with mmt, but still no response... Have enquired in the bank also... Please send my refund money

Writing this complaint in middle of night at 2.20 am.
Checkin issue - hotel owner or servant denied for checkin as they cancelled the contract a month ago from current date 20-aug 2019.
I had raised the issue to make my trip agent named arjit and abhishek on hotline no. Of makemy trip, both of them and other agents from make my trip was just transferring the call in middle of the night at 1 am i explained the situation still they were giving template answers, "we have forward the issue to concern person and will get back to u in max 45 mints" 2 hrs passed still no call received. Just received messages issue has been resolved however it is not. I really do not understand such kind of behaviour and negligence for their customer standing on the gate of hotel in middle night. Now passed 2 hrs team is not concerned yet.
Complaints and issues, i request the team to consider this case of -
Negligence
Providing the hotel booming for which they have already cancelled the contract that means frudulence on their behalf.
Selling something which is not for sale.
Unavailability of customer support 24*7 in night (Fake promises)
Looting the customer money

This is to inform you that we have booked air tickets through Makemytrip as per booking ID - NN[protected] for our trip to Budapest as per the copy of ticket is enclosed. The tickets were booked on 24th November, 2018 but later due to some technical reasons we have cancelled the same on 17th April, 2019. Copy of ticket cancellation is enclosed for your perusal.

We thought that once the ticket is cancelled, the booking amount will be automatically credited to the account which was used while booking tickets. However, when we have checked our accounts, we are surprised to note that we have not received any refund towards ticket cancellation from makemytrip. After a lot of follow-up we have received communication from makemytrip that refund will be credited to our account in 12 hours ( copy enclosed). However, till writing this email we have not received the same, although it is almost 4 months have been passed. As we have booked tickets online directly in the portal of makemytrip, it is their sole responsibility to refund the amount once the ticket is cancelled and if it is falling under cancellation policy. The tickets were booked under refundable category.

In view of the above, we hereby lodge a complaint with consumer forum to take up this issue appropriately with makemytrip and arrange for the refund with interest at the earliest. We are ready to produce any document which are required to settle the issue expeditiously.

From Sagar Soni,
[protected]@yahoo.com
mb - [protected]

So here’s a story:
I book a bus ticket from makemytrip.com for my sister on 5th august and receive each and every confirmation about the booking being successful. On the date of journey 18 august, when my sister reaches the point to board the bus the bus operator says that they have not received any booking of her name from makemy trip and the time was 11:20pm.
I try to reach out the “24/7” customer service only to get my call disconnected 4 times and then to get a reply from ivr that the lines are active only from 9am to 12am. I try to contact via chat only to get a reply today morning.
Today, when i finally got lucky enough to get a chance to talk to their delighting customer service, i was repeatedly asking for a supervisor but only got to hear “our supervisors are not available now, i have requested a call back” for 4 times. Finally after which i had to be stubborn enough to not to disconnect the call and get the supervisor after 35 minutes of waiting on my 4th call.
This is an example of the best ever customer service.
And makemytrip’s ceo deep kalra is extremely responsive to reply me on my email sent to him today morning.
Now answer me :
1. Why was no information passed on to me by india’s no. 1 travel website or your bus operator even till 1 hour before the journey began?

2. Who would have been responsible if something happened to my sister who was there alone stranded at 11:30 pm in an almost deserted place?

3. Who will make up for the loss of time and for the hassle caused to 3 other family members who were sitting 800 kms away from her?

4. How can @makemytrip not take care of the safety of its passengers, and specially when its a female passenger traveling at almost midnight?

You @makemytrip have given me a fabulous booking experience. Thank you.

P. S. : if you have the courtesy to reach out to me, you can use the details of the booking id : nu[protected]
Also, the words in caps express sarcasm :)

Booking id:- nn[protected]
Name:- godasi venkateshwar rao
We have purchased the insurance offered by make my trip for the flight cathay pacific
14th august from bangalore - hong kong-sfo
And return tickets from sfo-hong kong-bangalore.
We have lodged a complaint on 14 th august stating the insurance details have not been forwarded to us.
Its 19th august and we still haven't received the details, we are very disappointed as its been 5 days and we are still awaiting for the details.
We want it as soon as possible, so as to not have any issues during the trip.
Thank you.