MakeMyTrip India Complaints & Reviews

Address: 560 040

This is padma vasudevan from bangalore.Â i had bookedÂ myÂ airtickets for october 8th 2019 from blr-cdg, cdg-txl and october31st 2019 from txl-ams, ams-blr throughÂ makeÂ myÂ trip, Â booking id nn[protected].Â theÂ pnr no.- ljnlkf and e-ticket nos.589-[protected] and 589-[protected].Â Â Â myÂ cancellation request has been initiated on 19th april 2019.Â i was told that the refund would take 45 business days.Â now it isÂ 6 months and so far i have no notification or update onÂ myÂ refund status. Could you kindlyÂ expedite and tell me what is the present status and how long would it take for me to get back my refund amount.Â Â Â Â Â thanking you in anticipation for an favorable response.

Mar 28, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear vasudevan,
Greetings from MakeMyTrip.
We acknowledge your concern and truly understand the inconvenience cause to you on the matter.
Would like to update you that we are continuously following up with Jet Airways / concerned authorities for refund against your booking and the moment we receive the amount or any update on the matter, we shall keep you informed.
For reference, we have attached the refund application copies which is the proof that refund is pending for approval.
We would also like to assure you that MakeMyTrip is not withholding your money and never will. Kindly do note that the issue of refund being awaited from Jet Airways for customers who had future dated bookings with them at the time of discontinuation of operations, is faced by all flyers regardless of where and who they booked their ticket from, including airline's website. We thank you for being supportive with us.
For your kind reference, we are sharing below a view of the developments so far -
It has been reported widely in the Press that Jet Airways has been placed into bankruptcy protection as of 20 June 2019; and an Interim Resolution Professional (IRP) has been appointed by India’s National Company Law Tribunal (NCLT). MakeMyTrip has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result any refunds (full or partial) will now get processed as per the directions of the NCLT.
As per the latest update from International Air Transport Association (IATA) which is a trade association representing world’s airlines, it continues to work with the airline to manage the claim process but expects a delay given the bankruptcy filing. Further updates will be provided when additional details become available.
So far MakeMyTrip has filed claims of the customers due from Jet Airways with NCLT (National Company Law Tribunal) as per the prescribed process. Refunds will now get processed as per the directions of the NCLT. We will notify you as soon as we hear on the refund status. We sincerely hope you understand and appreciate our limitations in this matter, being an online travel partner and solicit your continued co-operation and patience in this matter.
Please note there were two circulars released by Jet Airways on the related matter. Sharing the link below in which you can find MakeMyTrip’s name too in the list of creditors -
http://www.jetairways.com/insolvencyproceedings/Documents/ListofCreditorsVersion2updatedtill7thAugust2019.pdf

Regards,
Team- MakeMyTrip Care

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Address: 1609, Sector 69, 160062

I had a booking through make my trip from new delhi to newark (Booking id nn[protected] on 3rd sept 2019 but due to some personal issues i have to cancel the booking so i talked with make my trip customer care executive to cancel the same, as the cancellation is within same day of booking so there would not be any cancellation charges from airlines end. I requested cancellation on same day and executive confirmed me over phone that the same has been done by him but i have not received any confirmation regarding cancellation on mail or sms on that day. Then after doing many follow ups finally on 12th sept 2019 i spoke to mmt supervisor mr prathamesh where he committed and confirmed us that cancellation has already done and refund will be initiated within 72 hours but still i not get any confirmation on mail or sms. On 18th sept i again talked to mr prathamesh and i shocked to know that he has not initiated refund yet. Today is 20th sept and still make my trip team not responding on our refund status. I had paid ticket charges thru credit card and due date for paying my credit card bill is approaching soon and i am worried when will i get the refund. Need to resolve the issue on urgent based as i am already very harassed by makemytrip team.

Apr 13, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Navpreet,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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During the booking of flight ticket at no cost emi the make my trip has stated that intrest amount will be refunded within 21 days. I had not recieved the amount yet. It is now stating that we have to wait three months. It is cheating the customers doing money frauds. When i have contacted the customer support regarding the return of amount they are not responding.

Mar 21, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Sunil,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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Address: Hyderabad, Hyderabad, Andhra Pradesh

I have booked 4 tickets to and fro from hyderabad to jfk thru makemytrip. I was asked to pay rs.3, 19, 072/- which i have paid and i was told that was the best offer. To my utter dismay, seat numbers were not allotted and when i tried to block my seats in etihad flights, i have been advised to pay rs.16, 000/- additionally for allotment of seats. Neither the marketing assistants told me nor the ticket that was sent to me by makemytrip mentions that. I thought makemytrip will be very transparent but this experience of mine is otherwise. Please advise me the next course of action.

Mar 22, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Satyanarayana,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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I made flight booking under ref:nn[protected] for mumba-delhi-kathmandu-mumbai on 11th sept 2019. I used their emi option for payment but when i receive the card statement, no emi is shown and i am asked to pay full amount as per the card statement.

Taking up the matter with their chat personnel is not effective since he does not appear to know the process.

Mar 25, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Sep 20, 2019

Updated by ram1946 A mail has been received and it is surprising they ask for details on EMI. This proves that this company has no record of type of Payment and EMI option at site may be bogus to lure customers and fool them. In any merchant site the EMI option is executed automatically within 3 to 5 days as per my experience with Amazon, Reliance Digita, Croma, Flipkart and so on.

Sep 24, 2019

Updated by ram1946 This company appears to be in a mess. They could not clarify why EMI is not done and the customer care just informs it will take 15-20 working days (But they will not work) and just passes time. Now I have to convert to EMI with the Bank paying heavy processing fees and Interest @ 16%. This company claimed no processing charges and while booking EMI option Chatged me extra Rs 3320. All money lost in booking a ticket through this company due to fraudulent payment options to earn extra money.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Ram,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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Booking I'd : NF[protected]

I have paid all amount for my booking I'd mentioned above.

I have not received tax invoice, so yesterday I asked for that from MMT. Executive told me that Rs 1250 is pending to pay.

I have paid total amount then why they are asking to pay Rs 1250.

Also MMT is unable to provide invoice showing infant charges separately.

Call me on [protected] or [protected]

MakeMyTrip India customer support has been notified about the posted complaint.

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Address: 600041

I booked a oyo room thru mmt for my friend. The stay starts from 18th sept, 2019 (Tomorrow) to 25th sept, 2019. When i called the hotel to inform late check-in, i was informed by the hotel that they no longer have contract with oyo and cannot allot a room. I contacted mmt and they told me that they will get back to me within 1 and half hours. But its more than 8 hrs now. I didn't even got a single call till now. Meanwhile i called mmt 3 times and each time i got the same reply that someone will call me within 1 and half hours. Now i have to make a new booking. I believe these people doesn't care about customers when there is any issue arises. I need double the amount of what i paid for the stay for the frustration i'm having right now.

Mar 20, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Customer,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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Address: bhoganahalli rd, 560103

I booked my flight ticket and cab from makemytrip. Cab timing was 11 am on 12th sep. After calling so many times to cab driver & your customer service, i didn't get any response from anyone. Because of your poor service only, i was running late. So i sent message at 11.10 am via twitter. Again i booked another cab and paid double the amount but i reached at airport at the last minute and not allowing me to enter for check-in. After requesting there, they allowed me to check-in.

As you have confirmed the cab service and i paid the full amount, still you didn't provide the service. Requesting several times, you didn't refund my amount yet. When do you refund my amount?

Mar 16, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Abinash,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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R

rosdubey

from Mumbai, Maharashtra

Sep 19, 2019

Hello Team,

I am unable to use the MMT Travel finance options for sometime. Not sure what the issue is I can see it on the home page but on the booking page it's not there. Spoke to Capital float and they informed it's something to do with make my trip. Can someone look into it.

Email- [protected]@gmail.com

Regards
Roshan K Dubey

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Dr.Shakti A

from Indore, Madhya Pradesh

Sep 19, 2019

Flight was inoperative and refused to give refund of my ticket

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Address: Chennai, Tamil Nadu

Sir/madam,
I have booked my flight ticket through makemytrip web site for a travel from hyderabad to chennai on 14/09/19. Unfortunately amount got deducted but failed get the ticket confirmation. The total amount got deducted from my indian bank account is rupees 5131 (Rs. Five thousands one hundred and thirty one) with net banking reference [protected]. Please credit the amount back in to my account.
Thanks
Govini balasubramani

Mar 20, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Sep 16, 2019

Updated by Govini Balasubramani my email id [protected]@rediffmail.com
Thanks

Sep 16, 2019

Updated by Govini Balasubramani unfortunately we couldn't get connected to makemytrip customer care service personal. please provide the number to communicate to them.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Govini,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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Address: Akkulum, Thiruvananthapuram, Kerala, 695011

I booked hotel for 4 nyt 5 days fir honeymoon. But when my booking complt dates chnged. I booked it from 20oct to 24 oct. But after booking i chk it as booked from 20 sept to 24 sept. This is nonrefundable booking. So i call to call cntre but they told you have to pay for 24 oct booking... Either you refund m full or chnge my dates. I lso call at resort. The attend told me to cancel throgh mmt aap or go for new booking

Mar 20, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Gopal,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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I had booked a flight ticket from kolkata to mumbai from makemytrip for the 15th of october. The money got deducted from my axis bank account but the site showed transaction could not be completed,. I did not get my ticket. One ticket from mumbai to kolkata got booked but the other one from kolkata to mumbai showed technical error dure to which i lost my money.

Mar 16, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear jai,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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Axis Bank Customer Care

from Pune, Maharashtra

Sep 13, 2019

Hi, we are here to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/issues/FraudDispute-Dis...⇄ to get more details on the referred topic. Regards, Team Axis Bank.

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Vish8878

from Noida, Uttar Pradesh

Sep 18, 2019

Worst customer service experience no one picks your call nor even reply you on your email. I am constantly paying all my EMI of make my trip travel finance but now from last 2-3 months its not working even its not appearing on the payment page. There is no option to contact MMT for Travel finance

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Address: New Delhi, Delhi, 110052

Hi, i booked a hotel with booking id nh[protected] and select date 10 sep check and 11 th check out but
Automatically date selected 12 check in and 13 check out also while booking hotel there is no policy tab showing
Also i booked my flight on 10 sep but
And now i have completed my trip and now hotel and make my trip not ready for refunds the money
Ii want my money refund without any delay
Thanks you
Regards narayan swaroop

Mar 18, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Narayan,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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I booked these hotel on 2 September 2019 . through makemytrip app.but when i was booked that time they are showing University Pune address but after booking they sent me sms on Baramati address which is so far away from actually University pune address. near about 120 km.. suddenly I called to customer care but they were not accepting thier. i sent screenshot of addres... after i called oyo room they said its makemytrip mistake. still not they solve my problem and i called them 35 times but no solution..main thingnk is that ..thier employee told me..we will provide alternative ..they shown me property after last movement they said we didn't booked that property...her name is( Shai**** Son**** ) i also lost thier Money 1800..but still not given compantion now they are not calling me also... these is second time happened with me...first time they i book ..hotel and thier was no proper accomodations ...they are showing another pics and actually situation was different...oyo is better ...i want as soon as i want my money back snd compantion and action against employee. my booking id NH[protected] ...MY CHECK in 13 September 2019.

Mar 21, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by kirtesh jagtap they are showing different at app and actual sinacero is different...they are saying we are partner company with oyo room but oyo giving actual information and not giving misguided information through their employee .

who was misguided me and create problem she is higher authority leader ...miss Sha*** Son****...due to her i waste 1800 plus previous booking amount...now no action is taking through company... they are refusing thier mistake through oyo...but oyo has not mistake... they are showing actually information...as soom as possible i want Solution what's i sent to mail miss yogita mamm...

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Kirtesh,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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Address: New Delhi, Delhi, 110020

Website: www.makemytrip.com

My booking id: nh[protected]

I made a booking for a stay at trident bkc, mumbai by paying rs 1. The balance was to be automatically charged to the card on 5th september. That was not done and the booking was cancelled and a penalty for non-payment imposed on me. Ridiculous. Here are the details:

Yesterday i was shocked to receive a mail informing me about the cancellation of my subject booking at hotel trident, bandra kurla complex, mumbai. And penalty amounting to rs 9665 was levied on me when i had not made any cancellation. Some details:

1. This booking was made against my sbi credit card (Xxxx xxxx xxxx 3858) and rs 1 was charged on the date of the booking.
2. The mail received at the time of the booking said â€œremaining amount of rs 36419 will be charged on the same card on 05 sep 2019â€

On enquiring with make my trip yesterday, i was told that my bank â€˜had not released the balance payment on 5th septemberâ€™, the last date for cancellation. I was asked to check with the card department of the bank as to why the payment was delayed.

This was a strange request as make my trip should have directly raised the charge on sbi cards on 5th september. Nevertheless i checked and sbi confirmed that they had not received any request for payment and hence there was no denial of payment by them to make my trip.

Make my trip did not follow its due processes in sending the charge slip to sbi and is now blaming me for non-payment. I demand that make my trip furnish me a copy of the charge slip which they sent to sbi cards asking for release of payment.

This is a clear case of negligence by your organization which left me with no hotel booking and i had to re-book at much higher rates.

Make my trip should refund me the amount charged as penalty immediately and also compensate me for the higher charges i had to pay for re-booking my hotel accommodation.

Expecting an immediate response to my mail.

Sharat mathur
Insight alpha

Mar 15, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Sharat,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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S

sharath sasidharan

from Mumbai, Maharashtra

Sep 10, 2019

I have been allotted a MMT travel finance limit. When I am trying to book a hotel using this emi facility I cannot view the option under emi section to pay using MMT travel finance.

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Address: Kolkata, West Bengal, 700040

Hi,

Please note that i have booked a ticket on 30th sept from (Pnr qcb5kg) make my trip and then i wanted to reschedule it on 3rd of october.. But the twist is after receiving the ticket i found my child name is missing from the ticket so again i contacted the executive and they confirmed that it was there mistake not to include the name. So now i need to pay again and book the ticket of my child. I found that this is not the way to book tickets on daily basis where the flight ticket prices are dynamic.
I requested them to refund the money and the executive told that would be refunded within 10 working days.
Today is 09th of sept till now i haven't received my refund money. (Pnr qcb5kg).
Please have my money refunded.

Mar 17, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Surojit,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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I have booked a oyo hotel 1st, but mmts' assistant shifted to me to another oyo due to technical issues. I have already paid the amount for the room what i had booked (1032rs). Your assistant said me that she will transfer the money to new oyo. But the hotel authorities said me that we have to pay more money. Your assistant paid only 400 something to this. Then where is our money gone?ðŸ™„ðŸ™„ðŸ™„how irresponsible you are.ðŸ˜“ðŸ˜“

Mar 15, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Anu,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care

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V

Venkatraju913

from Chennai, Tamil Nadu

Sep 10, 2019

When sir my amount will refund. U told 10 days refund will come. My account there is no money

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A

Admin Birlaedutech

from Mumbai, Maharashtra

Sep 10, 2019

I had booked booked through make my trip. i booked One single room at the hotel name is Hotel Blue Saaphire for 29-Aug To 30-Aug for 1 Night.. We paid through netbanking. The amount has been debited but no booking is shown.
i still not received my money please help. total amount is Rs.1580

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Address: New Delhi, Delhi, 110025

Hi,

I just would like to let you know that you have a pathetic customer care. The booking was not done but my amount was deducted there has been no response what so ever from mmt. There is no way i am booking my tickets from your lousy web site! Horrible experience. There is a absolutely no way i cant get to any customer care executive. Finally explain one thing, how can i chat with a bot about a booking that failed to realize. Absolutely nuts!!

Thank you.

Mar 21, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Customer,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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C

contact2rahman

from Delhi, Delhi

Sep 10, 2019

Hi,

I have used make my trip travel finance and paid amount 3 times and I cancelled some ticket still on make my trip, amount is showing for payment. I mail several time to capital float and called so many times for MMT but still they are not sending me my transactions details.

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We had planned a trip to wayanad (Booking id: nh[protected]. But could not complete the trip due to floods there. We checked with mmt help desk and it was mentioned that trip date can be postponed. Now they have asked us to travel within september. Weather conditions are still not good in wayanad. Moreover as 5 families are traveling for this trip, suitable date is 19th oct. But mmt executive says that we will have to pay additional amount of 2500 rupees if we do not travel within september. Already we have paid additional amount as there was a wrong billing done. Refer attached image for details. On top of it we have been asked to pay more money. We are extremely frustrated with this response from mmt and request to help resolve this issue.

Mar 17, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Sindhu,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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K

ken bradley

from Mumbai, Maharashtra

Sep 10, 2019

Refund for Cancelled Flight Booking ID NF[protected] is successful

Dear Sir ?Madam
I am having problems phoning you?

The trip was already cancelled, and I spoke to a young lady in your office who confirmed this.

You still need to pay the balance of 300 Rupees.

Please can some one phone me [protected].

Regards
Ken Bradley

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Address: #302 VISHAL VILLA METHODIST COLONY BEGUMPET, Hyderabad, Andhra Pradesh, 500016

06.09.2019

1. Makemytrip india pvt. Ltd.,
Dlf building no. 5 tower b
Dlf cyber city, dlf phase 2
Sector 25, gurugram,
Haryana 122002, india

2. Makemytrip india pvt. Ltd.
4th floor, b53,
Sarat city capital mall,
Kondapur, hyderabad - 500084,
Telangana, india.

Gentlemen,

I am one of your existing customers, extensively using your site for booking needs. That on 31.08.2019 at 9.32pm i made a hotel booking (Intended to be for 01.09.2019 check-in and 03.09.2019 check-out) wide booking id. Nh[protected] and paid for it upfront 100% i. E. Rs.4337/- by my credit card. Nonetheless, on receipt of the booking voucher/message, i realised the booking effected was for 1.10.2019 check-in and 03.10.2019 check-out; consequently, within 8 minutes, i made a request to modify the booking for 1.09.2019 check-in and 03.09.2019 check-out accordingly, same was done vide your id. Nh[protected]. To my surprise, i was charged at the time of modification rs.3656/- stating that the rates for those days are cheaper.

To my utter shock, rs.4337/- charged for the booking of inadvertent date has not been refunded and i find no justification for you to retain that amount, for the reasons, (A) the hotel in question is not the one much sought after (B) modification is affected within 8 minutes from the original booking giving up the booking of rooms to be occupied a month later, therefore, itâ€™s not a case where you/the hotel lost the opportunity to sell it to alternate customers (C) hotel specifically stated that the amount retained by you is not to their credit nor at their instance. To sum-up you have no entitlement to appropriate money which came to your account when there is no good reason/justification and you can't appropriate towards damages when you have suffered no loss or damage-even potential.

Under the circumstances, i urge you to credit rs.4337/- forthwith to the card on which the charges were made; lest, your illegal retention of money would amount to your activity of online fraud and cheating for which i shall take up the issue with appropriate judicial authority besides putting it on social media cautioning the gullible public that you are into fraud and fleecing.

Your immediate positive response shall be highly appreciated.

Yours truly,
M/s. K. Rajendran
Advocates,
#301 vishal villa
Methodist colony,
Begumpet, hyderabad-500016
Ph:[protected]
Email: [protected]@yahoo.com

Mar 27, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear K. Rajendran,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India, Gurgaon, Haryana, 91

Sub: transaction no : nu[protected] pnr no:94yygf5y ticket no: xskk[protected] for journey from agra to delhi on 07th august 2019- bus cancelled
Ref: my emails dated 17.08.19 and 27.8.19 to [protected]@makemytrip.com and forwarded to [protected]@upsrtc.com
Sir,
I booked above bus ticket to travel from agra to delhi on 7.8.19 through make my trip site and paid rs.1181/- from my account through debit card. But on the day of travel (7.8.19) the bus was reported as cancelled by the staff in counter at isbt, agra. His cancellation certificate is embedded on the body of the ticket print-out. The scanned copy is enclosed for your information. Thereafter i complained in [protected]@makemytrip.com and forwarded the same to [protected]@upsrtc.com to get refund. The complain references are as above. Till date neither i have got refund nor any response. Hence, i brought it to your notice to redress my grievance and arrange to credit the amount in my undernoted account without further delay.
My a/c particulars
No. [protected]
Bank: state bank of india
Branch: jagamohan nagar
Ifsc no. Sbin0020725

Thanking youâ€™
Yours sincerely,
Ajit kumar mallick
Res: 696/8 gandamunda, po: khandagiri,
Bhubaneswar - 751 030 (Odisha)
Mob no.[protected]

Mar 18, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Ajit,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care

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