MakeMyTrip India Complaints & Reviews

I had booked a holiday package for my parents to Himachal Pradesh - 5N 6D from 12th Aug, 2019 - 17th Aug 2019 in Make My Trip and paid INR 64000/-

Package arrangements and coordination was worst and never had such experience any time before with any of the tour package

They had alloted a different hotels than the booked one, in manali we had booked Holiday BnB hotels which is a 3 star hotel but they had alloted Holiday Spa and Resorts which was a low rated and a 2 star hotel and Shimla Woodrina was the worst hotel we never had been. In the Shimla hotel there was no proper safety for the customers windows were broken, bed had bedbugs, toilet splush and water gun was not atall working. Along with all these worst experience there were no other rooms filled apart from us, all the rooms were empty and it was very scary

We explained the MMT team on the issues but there was no proper support from them and they refuse to book us other hotel for the stay. In spite of making numerous calls to MMT, the problem could not be resolved.

I kept calling Make My Trip team for assistant but every time they had the same thing to say. That they have written to the concerned department and it is on priority and the issue will be resolved soon. That someone will call me in but never I got call from MMT team and I was forced to call and keep waiting for the response. They diverted the assistant stating we are not concerned team and on ground team would support but non of the MMT team supported us on the issue

MMT had not shared us the proper coordination details with the emergency contact number for the issues during trip which was again a matter of concern and also challenging to reach the team for ontime assistance

I have payed for the package including 3 star accomodation and MMT has arranged below 2 star/ worst hotels for the accomodation and has refused to serve us our concern and book other hotel for smooth run of the tour.

MMT team is least bother about the customer service and customer satisfaction and they are making money in a worst manner giving false trip package itinerary and MMT is a complete group of scam people
I demand refund for my accomodation and trip as we were not served what was assured of the package itinerary

If my money is not refunded from MMT team I will be raising this complaint in the consumer court for my justice. I have attached all the required photo's for the same

Makemy trip is not refunding my amount due to jet airways insolvency. I had received cancellation mail on april due to jet insolvency, i had to issue new ticket of rs 85000/- where makemytrip have initiated only 10000/- rs on 11 may. They are not giving any such confirmation when they will refund my 33955/- rs. They are giving such # statement that we have already issued our request to national company law tribunal (Nclt). I dont understand why customer is suffering if they are get delayed by nclt team. I have paid my money to makemytrip not other one.

I want my money back

I have makemytrip finance activated... But can't use that option to book tickets... There are no overdue payments from my end. I have tried to get this resolved through the chat option but that hasn't been of any help. The finance option totally disappeared from my payment method screen while booking, yet i have enough credits left when i am checking. Also i don't see my wallet while booking.

User: avik mitra
Contact: [protected]
Email: mitra. [protected]@gmail.com

This is chor company. I made the booking for phuket from mmt website today in the morning with the booking id nh7p[protected]. I forgot to select the meal and instead of 29/10/2019 check out i mentioned it for 28/10/2019. I dont have the option but need to get it cancel and make the new booking. At the time of booking the mmt given the voucher number of inr 2000 which i applied and balance amount need to make at hotel.in mmt website it is clearly mentioned "cancellation charges will not be applicable if it gets cancel by 22/10/2019".

When i am trying to cancel it now they are not refunding the discount coupon amount which i used. I spoke to mmt customer service in the morning and they are denied to return the amount of inr 2000.00. The mmt is try to use the discount amount which was given as gesture for my previous hotel booking and problem which i had faced. The lady argued with me and kept me on hold 3 times and didnt get the resolution. This company is totally try to take customers on granted.

This was booked well in advance and advance amount was paid! The journey was on 13 august. There was no road blockage or anything. Makemytrip cancelled at the last moment putting us in deep trouble and almost spoiling our plans. I finally got an alternative my paying twice as much. Who is responsible for this? We had already paid for the hotel a non refunable rate. So how can mmt cancel at the last moment a long distance car hire. What is the use of booking with a so called reputable company like mmt where they can cancel for no reason? This is fooling people.

I have booked a ticket from lucknow to delhi & service provider (Bus operator) company is rs yadav travels. This bus operators are worst bus operator i ever had. Bus is already delay about 2 hours & after that no satisfactory answer from operator side & they are abusing with travelers. I strongly suggest not to travel from this bus service provider.

Hi,

This is to update you that there is a fraudulent transaction occured using my debit card ending with 1176.

Here is the message which i have received at 7:35 pm ist on 27th may 2019 for the fradualnt transaction - "alert:you've spent rs.5400.00 via debit card xx1176 at makemytrip1113010 on[protected]:19:35:07. Avl bal rs.643.87. Not you? Call [protected]."

I have also filed a petition with telangana state police department and petition id# is 32. Also, visited hdfc branch and submitted cardholder dispute form.

Hdfc bank claim that the transactions are duly authorized e-commerce transactions done using the above mentioned debit card and requested to contact makemytrip as this is the money recepients party and can address my issue better.

I am looking out for some basic information below, request to please help on the same:

1. How and where the transaction take place (Location - city, area, etc)?
2. Why i didn't receive any otp for this transaction?
3. How the amount debited despite of not receiving any otp?
4. Find their ip address
5. Find out the booking account details

Please let me know if you need any further information.

Regards
Rakesh

We booked this hotel spot on gokarna gc stay spot, hotel at gokarna on makemytrip official site. We found it as a fake hotel and when we called make my trip official, they provided us the oyo service number. After calling the oyo number they provided us 2 numbers, one of that number is in switch off mode and the other one is a hotel in chennai. We paid 2285 rupees in advance and now we are at the address provided in the invoice.
This is absolutely disgusting experience with makemytrip. The makemytrip official has also told me that someone from the hotel would call us but none of them called us even after 2 hours.
I want my money to be refunded.

I tried rail booking on 31 July, booking id- NR[protected], my money got deducted and I was assured that full amount will be refunded to my original payment mode within 3-12 days. It's 15th of August and no refund till now. Customer care service is pathetic. No satisfactory reply from their side, when I asked for UTR, the lady named Shweta replied on chat that she will mail me the details on my mail I'd. But I got no mail, my complaint ticket is pending with them but no one is bothered about that. This company make my trip is a fraud. I need my deducted money as fast as possible. And action should be taken against this fraud company for such a discomfort many customers like me are facing. Such a disgusting behaviour. Not tolerate..

I tried to book flight ticket on 7th of august and 19427 inr money deducted without confirming the booking. Its been 9 days after this. I tried to contact in all the way with mmt customer care. Pathetic customer care services with no intention of resolving the issue. Still no proper response from mmt.
Even the help option in the app is not giving proper response

Sir my booking id is NL[protected] all activity is going on but 1 activity is cancelled from makemytrip vendor

activity name is imagica theme park and snow park entry ticket which is cancelled from your side i am standing on in front of park gate which is not allowed to enter the park and your response is very delayed . i have paid by myself and entered the park but i have already paid for the whole package including theme park and snow park entry.
overall i had paid 4700rs again to enter the park .
please refund the same soon .

pls arrange my refund of this activity which is 4700/- otherwise i will go for consumer forum

Have been repeatedly trying to use the alloted 2, 00, 000 of mmt finace through capital float. But i never see the option. When asked they say they are facing some issues from capital float. But they deny from the other party. Is there ever going to be a solution. Make my trip, claim to be such a reputed company but no good service.

Vivek. [protected]@hotmail.com

I have got 200000 credit from mmt finance. I used the few credits made timely payments but all of sudden the option is removed from my application and despite of reminders there is no response neither from makemytrip nor from capital float. They repeatedly saying from past one month the issue get resolved soon but no progress it’s my sincere request to look into this matter at its utmost urgency.

Gaurav sikka

I have made some flight bookings from srinagar and considering the scenario, the government has announced a travel advisory and sec 144 is applicable in srinagar. We are unable to travel to srinagar for the same and i received no support from mmt for the same.
They asked me to talk to airlines on my own. What kind of services are these, are we paying convenience fees to them for doing our work on our own?

Later i asked the customer service to take my complain and do the needful rather than asking me to do so, she tells me that i should stay on call and she will try to do a conference call and see if that works. I am here to deal with it on my own? Then what is the use of going thru mmt.

Pathetic customer care executives with no intention of resolving the issue. I tried booking a resort in Pondichery via MMT website. After payment I received payment confirmation but MMT showed booking as failed. This was on 3rd Aug, upon raising the complaint refund was assured within 72hrs( proof attached). I had raised 5 tickets so far and everytime it was closed without resolution or an update. Never chosing MMT ever again.

I have MMT Travel finance credit limit of Rs. 200000 out of which 160183 is showing as available balance.
But from last 15-20 days i am trying to book tickets by using this limit.
but there is no payment option at payment page.

whats is issue i cant understand. whether the limit had been withdrawals by company or there is any issue.

i am making one time payment since i have started using it.

i spoke to both MMT & capital flor customer care but nobody is giving me proper solutions.

Amit Pareek

I had done a booking nh[protected] for a hotel in coorg. On 12th morning i called the hotel staff and asked about the ground situation. They suggested roads are closed and red alert is there so please avoid coming by bike.
I cancelled the booking and there was the amount for refund was shown as zero.
I talked to an agent, and she said you yourself cancelled the booking so there is no refund. I cancelled because the hotel...

On 8th july 2019 i booked a flight ticket from bhubaneswar to new delhi for 18th august 2019 from my mob no - [protected] and rs.4278/- was deducted from my account maintained with punjab national bank for the charge of ticket. But i am very sorry to inform you that till on date neither i received the ticket nor the amount was refunded in my account.
Hence i request you to take necessary action at your end for refund of the said amount.
Mr hrushikesh patnaik
Email — [protected]@gmail.com
Bhubaneswar

I booked a room in piccadilly hotel janakpuri for 9th august, one night, for my wife's birthday under reference id nh[protected]. I entered the hotel around 5pm and went straight to the reception desk for check in. Before frisking the gaurd asked me that are you carrying alcohol in your bag to which i politely replied yes a sealed bottle of wine, which he denied to carry inside to which i agreed and left it outside. To be noted the x-ray machine of the hotel was not working.
Upon reaching the front desk, the front desk officer asked for id for me and my wife, i gave them my driving licence and showed them my wife's adhaar card over the phone as i was not carrying it handy.
As soon as i showed them my wife's id over the phone, the front desk officer asked me to send it over email to them to which i agreed. They suddenly said me to send the id right away in a rude manner, i came long way driving and they were not even courteous enough to offer a glass of water nor they asked me to have a seat and send an email. There behaviour was absurd. I asked if i can talk to her manager to which she denied and asked me to send her an email. I asked for the gm of hotel, they again gave the same reply to send her emai
They kept me waiting for long 3 hours and suddenly said mmt has cancelled my booking, upon checking with mmt they said they never cancelled my booking. This is a mere case of harrassment by piccadilly hotel, i called mmt n number of times and everytime i got a reply that someone will call me back, i got a call from a lady from mmt who offered me stay in radisson paschim vihar, when i confirmed i will go for it she never called me back.
I am a regular customer to mmt and you can check past bookings i have made using mmt, you are losing a customer and will make sure no one in my friends, relatives will book hotel, flights or anything through mmt. You mmt guys were not even understanding my situation and left me in a situation where i was stuck.
I want to file complaint against piccadilly for harrassing me and also want to file complaint against mmt who was never there to help me out in this situation.
Piccadilly never understands what a true meaning of customer service.in span of 3 hours i have seen 2 other people yelling at front desk officer for her rude behaviour.
You people wasted my money, moreover my time.
I want to take this matter to the most senior level and i demand a compensation for such behaviour.

Id were sent to piccadilly though they never called me or replied to confirm the booking. Is this how things works, this is how we pay you guys for booking and get harrassed at the front desk office.

The lame reason piccadilly gave to mmt was i came with someone to whom i was not married, how dare they say this.

Do something about this mmt!!

My bonus money in the make my trip account has been deducted from my credit card and credit to make my trip account, and its showing it has expiry sate, as we can see this is originally my money y it has expiry date? If money is deducted it should go to my money section not to bonus ryt, my amount of rs.555 is expiring by 12-8-19, so pls dont play the game, pls refund my amount