MakeMyTrip India Complaints & Reviews

I had made a hotel booking for 2 nights in goa through make my trip on 7th jul'19. The booking id is nh[protected] and the name of the hotel was country inn and suites by radisson. The full amount of rs. 11, 245 was paid from my axis bank card. Later the same day i called make my trip and requested for an upgrade of my room category. I spoke to the agent named urna and she checked with the hotel and told me that my room would be upgraded to deluxe at rs 500 extra per night which has to be paid at the hotel directly and as a special offer mmt would refund me rs. 500 to my bank account. I agreed and asked them to proceed. I was assured that the upgrade was done and i received an sms from mmt confirming the charges and the refund amount. On 23rd jul'19 a day before my trip i called the hotel to confirm my stay. To my rude shock i get to know that mmt has not intimated the hotel about my upgrade. I called mmt and spoke to several of their agents who confirmed that the upgrade was not done and they denied that i was given the offer of 500 refund. I was then connected to a supervisor vivek who checked the sms records and confirmed that i was sent this message. He however then checked with the hotel and was informed that the mmt agent had given me wrong information the upgrade charge was 1000 per night and not 500 per night. So mmt has misinformed me about the charges assured me an upgrade offer which was not done. Since there was misinformation given, the supervisor agreed to process a refund of 1500/- and i would have to pay rs. 2000 to the hotel directly for the upgrade to which i agreed. I again received the message confirmation that my refund has been processed. However, till date the money has not been received. I called mmt several times my case was escalated to their customer delight team as well but they cannot provide me till date the exact date when the transfer was done to axis bank and what is the transaction id. They promised me call backs and i have not received any call backs. I paid the 2000 upgrade charge at the hotel and have not yet received my refund of 1500. I have even emailed them my bank statement as proof that the money is not credited.

Respected sir,
I had booking hotel silver sand beach resort, daman for 2 night via make my trip on date 15/07/2019 and full amount paid 13249/- rupees via my hdfc credit card (Last digit 5656) and my hotel staying date on 27/07/2019 1.00pm and check out date on 29/07/2019 10:00am i reach at hotel for staying on date 27/07/2019 but hotel gate close after i had called make my trip provide hotel phone number: [protected], [protected] and discussed with hotel person but they said your concern of check in denied issue at the hotel as hotel was locked as government had sealed the property and they also told already inform to make my trip 10 days ago but makemy trip team didn't inform me on mail and sms and phone for hotel closing after i had called makemy trip team but they didn't any support for second hotel booking and didn't refund my money that time..

After since date daily, i am daily calling makemy trip team and they said your case has been register and our team 48 hours in call back but i didn't received any call yet and my money didn't refund..

I received on email my register id email via make my trip yesterday, in mention they called me and my mobile switch off call time but i didn't received any call that time.

Today, i had call makemy trip toll free number and discussed his team person miss sarika varma and i discuss for refund my money but she had same answer your case register and after 48 hours my team call back after i said i register my case in consumer complaints but she said you will action any thing as this case makemy trip don't care.

My traveling on date 27/07/2019 i didn't get hotel room because all hotel room had full so i had paid high charges stay in other hotel that time but it's ok but makemy team didn't paid refund money.

I am humble request for you, you will register my complain again makemy trip and i will take also legal actions because next time not cheat other customer.

You will discuss with makemy trip for refund my money and revert me as soon as possible.

My booking details as below..

Case no[protected]
Your resort booking for silver sands beach resort is confirmed.
Your makemytrip booking id is nh[protected].

Name & city : silver sands beach resort, daman

Property type : resort

Operator confirmation number: [protected]

Check-in date & time : 27-jul-2019, saturday 01:00 pm
Check-out date & time : 29-jul-2019, monday 10:00 am

Make my trip register mobile no - [protected]

Email id - [protected]@gmail.com

Name - akash patel

Mmt booking id is : nn[protected]

This is to state that i had booked jetairways flight from mmt for my wife on 11th april, 2019 connecting delhi to stuttgart (Germany). As soon as i got to know about jetairways has suspended all its flight, i cancelled my booking on 19th of april, 2019.

Since then i am asking mmt about refund as it is their policy to initiate the refund to the customer. But they are not taking any action against it. Instead, they put call on hold every time or disconnected. Looks like they are not willing to pay.

Even on the mails, they sometimes respond like "your refund request is in progress" or sometimes "you have not initiated a refund".

We are currently in germany, and its very hard to connect to them. We already spent lot of money while calling them, also sent an email to the directors, but they never gave the resolution.
Hence request you people to please keep this under your notice and take necessary action against this fraud. I am attaching all evidence of the actual conversation between me, mmt and jetairways. Please consider.

Regards

I have booked irctc ticket twice in 4 months, both the times i have booked lower birth but every time they provide me the upper birth, the original fare was 1880 but they charged 2049, even then i booked the tickets, but after confirmation they have given me the upper birth. This happens every time when i booked with mmt.. I am totally frustrated with their services. The worst booking company ever you are mmt.. If you don't take any action towards this, i will mail to irctc against you and will file the complaint in consumer care.. I want revert for this.. How every time you guys cheat the people..

Make my trip has given me a mmt travel finance of 200000inr through capital float.. It was appearing in my mobile app and wenevr i tried booking today 1st auguest 2019 option showed me in final booking page.. And from today its not appearing in my booking page and i tried more than 50timea to contact make my trip customer care and when they hear why its not appearing there.

RAJAGOPALAN NACHINARKINIYAN
[protected]

I have cancelled my flight of 30th june with spice jet and they have confirmed that i will get full refund for the same. Today i spoke to them and they have confirmed that the refund procedure is completed at their end and i should contact now with make my trip for the refund. As i am at muscat now, i can not contact with your toll free numbers. Can you provide email id for further follow ups?

Hi team,
I have done future booking from hyderabad international air port to narasaraopet and confirmed the same my makemy trip team. After i reached to air port the cab number switch off and no one responds. Since i am from international travel i don't have mobile to call the c-care. My wife called to customer care several time and they said we will arrange the another cab and gave some number saying that he is ready to pickup. After calling to him he said i am not in the airport it will take 1 hour to reach, but make my trip team said he is in the airport. Again we called them but no resonance. Finally i have waited 2 hours to get the cab.. Really i felt irritate and completely disappointed.
Since its a morning time i faced lot of issues physically and mentally.
To make me cool they sent 1000 rs back to close my mouth and i have all the proofs. Please make me justice and punish them..

Hi team,
I have accidentally created a new account with my email id while i already have an existing account with my phone number.
Please delete my account with mail i'd
Simply. [protected]@gmail.com is the mail id
Also, there are several complaints similar to mine and this can be easily solved by having a delete option in the application itself.
Please consider getting it updated accordingly.
Regards,
Sukesh b k

Please delete my MMT account related to my mobile number [protected] and there's no delete option in your website. I have another MMT account with my email id which I want to use for my future work.. You have so much of account and this simple issue cannot be resolved by me is such a shame. Please delete my account related to [protected] and I will continue my account associated with [protected]@gmail.com. Giving a complaint to delete an account is not good for a company like yours

This is in regard with my honeymoon package i have been trying to book since a long time now. My wife liked tripadvisor and unfortunately i was in favour of makemytrip. I was assigned a senior executive ms nehal. I dont know the full name.
She quoted me a 12 night turkey plan for rs 135, 000 for 2 people (I have the mail for the reference). After long discussions and late replies i made very few customizations in the itinerary and now she is sending me a package that 145000 per head. Are you even serious. I have all the mails and whatsapp conversations. I am highly devasted with services.

I too work in service industry and i know the value of client servicing in any industry. Please do not put that at stake.

Such a competitive industry where i get messages and mails from tripadvisor and goibibo, yatra. I chose mmt.

I am never coming back. Pathetic services.

Regards
Aseem

I have got 2 lakh MMT Finance limit.
I have used it for a domestic trip once and paid back as well in three installments on time.
But now I am trying to book international flight but I can not see any MMT Finance option to book flight.
It is showing that I have 2 lakh limit but on payment portal there is no MMT finance option found.
I am very disappointed as I have planned my trip as per MMT finance limit I have got.
MMT Customer care executives are not able to help.

I booked my 2 days sray for 3 people through MMT for Hyderabad for 2 days stay from 15th July-17th July2019. I checked in on 15th in Hotl Baseera In and was surprised that they didnt have a room for 3 ppl so they gave me an additional bed near the bathroom which was still fine as we were tired.They said they will change the next day
We went out and finished our work on 16th July, 2019 and reached hotel at around 14:00and the door bell rings stating we have to vaccate the hotel and pay for additional 4 hours of our stay. I was shocked what was happening as we were tired. I spoke to the receptionist/hotel manager everyone about our 2 days stay and the confirmation from MMT (As attached) but it was of no use. They all said, its o ly for one day, if i have ro stay, i will to pay for an additional day which i was not ready to do so because i had already made an online payment. All three were asked to sit outside and humiliated as we started questioning about mismanagement. I told them its raining but there was no help. The MMT helpline kept telling me to wait for 15 mins they are looking into it.Till date i have not recieved any response. I m still waiting for my money refunded along with compensation for last minute bus ticket for 1500/ per person as i decided not to stay in Hyderabad any more minute. I booked an auto for 450/_he dropped me to bus station and i came back.it was horrible experience and mmt has raken no action about this. All i get to hear is they are looking into this. Its been so many days, i was humiliated by hitel staff..made to vaccat the hotel i rain. I was standing at the reception, everyone was laughing at us. For all this issue and chaos i had demanded Rs10, 000, which they ate yet to look into this for me. Pls help. I m attaching my booking details.

I booked a hotel in wrong dates by mistake, realised it immediately and called the customer care. But they are denying refund. This is a penalty for a small.mistake that could have been rectified by the company in seconds.

I must get my money back, it is a significant sum of 3000. I am sure the company can help in this case but they are not deliberately. My PNR is 26972300

I registered the account with the mobile number as there was an option to register either with phone number or email ID. But later after registration and completion of few bookings of flights I tried adding on email ID but they are not accepting it and neither my spending section is updated and there is no support from the MMT team either. Even after connecting them for past 1 month for the same there is no solution.

I have been following up for refund since 12 the jul 2019 but i have not received proper response for the same till now.

I tried to book flight through flipcart-mmt on 12th jul, 2019 from hyderabad to delhi for 15th jul and my account got deducted for rs.5326 but that transaction was unsuccessful. I raised complaint at makemy trip and with icici bank they said amount will be reversed with in a week but not reversed till date. When i called to mmt help desk, they said it is pending with bank and they asked me to send the bank statement after that i didn't get any response from make my trip. When i contacted the bank they said they need letter from merchant stating that the transaction was unsuccessful.
Again i sent mail to make my trip and flipcart for letter, flipcart said that i need to do follow up with make my trip only there is no role of flipcart in this.
From make my trip there is no response till now and it is been more than 17 days

Transaction amount: rs. 5, 326.00

Transaction date: july 12, 2019

My friend and i planned our weekend trip in outskirts of delhi on 27 july to 28 july on make my trip app. While searching on make my trip i applied filter of resort and swimming pool, got some options and checked amenity of swimming pool, i selected resort askok country resort, 30, rajokri road, kapashera new delhi, in which amenity of swimming pool was shown on mmt app. I booked ashok country resort and checking in said hotel on 27/07/19 at arround 6:45 pm on pay at hotel option. When i checked in hotel manager at reception asked for booking amount so payed approx. 6720 in cash. Manager showed us our room and as for us swimming pool was the only one thing of interest we approached to pool, but to out set back swimming pool was permanently closed and empty. I called mmt hotline regarding this from mmt customer care service we got to know that hotel has legal issue so pool is not available. When i asked why pool is showing in amenity on app they said booking can not be cancelled instead offered me refund of rs. 1800 against amount approx.6720. When i asked for another booking in replacement they simply forbade that. All this conversation took approx 1 hour and spoiled my mood as well as my precious weekend. After my complaint swimming pool option was removed from amenity of that resort. I checked out from resort nearby 08:00 pm same day. This caused me to face humiliation in front of my friends. I wasted my money and my weekend due to negligence of make my trip. I want all my money in refund as this is a fault at your end and strong case of negligence as you are charging for amenities which are not available for customer. Please look in matter and refund my hard earned money.
Name - naveen
Registered mobile [protected]

I have made a family booking with two different trip id with "makemytrip"
1. Nf7111xxxxx9206 (With 2 adults & 1 child)
2. Nf7917xxxxx6032 (With 3 adults) with spice jet confirmation : qhvnqe.

After my tickets where confirmed. Someone called me and said that ticket did not get issued properly and we need to cancel the ticket and rebook. I have clearly asked to share my trip details and agent has shared me the above trip id "nf7111xxxxx9206" and canceled my booking without my knowledge and hacked my complete mobile details and did fraud transaction from my account for rs 1, 000, 00/-.

Later my ticket were also canceled and he disconnected the call. I tried to find the number in google and found that the number belongs to makemytrip.

When i launched a complaint with mmt they said that the booking was done from ip address of hyd (Thats me) and cancelled the ticket from ip address (Madhya pradesh) where mmt is also located same state.

Hence it open proven that i never canceled the ticket from end. I have gone to cyber crime and launched a complaint on bank theft and requested makemytrip to process full refund on my above cancelled ticket with mmt trip id : "nf7111xxxxx9206" (Spice jet confirmation : qhvnqe) they said that spice jet will not process full refund.

This ticket where not cancelled by us. This is because of fraud and negligence makemytrip who shared my trip details to an unauthorized person and cancelled my ticket.

Hence i dispute to get full refund on my ticket from spice jet/make my trip as ticket where canceled by xyz person within 24hr from the time of booking.

I am not sure spicejet or mmt who is owning this money. But i need my full refund before i move on to consumer court and file a case of the rules from spicejet and mmt for not process full refund on my ticket.

Desired settlement : full refund on my ticket with mmt trip id : "nf7111xxxxx9206" (Spice jet confirmation : qhvnqe)

I had booked my flight from delhi to bangalore for 27th june, 2019 from makemytrip but for some reasons i had to rescheduled my flight from delhi to bangalore for 3rd july, 2019. For the purpose of rescheduling makemytrip had charged 7, 215 rupees.

After that i got to know that flight which i had booked earlier is being delayed for more than two hours due to which the airline i. E. Spicejet does not charge any amount for rescheduling and they have successfully rescheduled the dates and timings without taking any charge.

I also had to rescheduled the flight of one more passenger they have successfully rescheduled the dates and timings without taking any charge. The details of the rescheduled and earlier tickets of ms. Jasleen kaur is being attached for your reference.

I felt disheartened to know that makemytrip failed to figured out that the flight is delayed for more than two hours and asked me to make the payment of rupees 7, 215/- (Rupees seven thousand two hundred and fifteen only) towards the changes in the airfare, airlines date and time changes charges and make my trip charges for such rescheduling.

I had spoken and mailed to the customer care number of makemytrip regarding the rescheduling of my flight having details as attached herein but they failed to do anything from there end.

All the documents are attach for the reference

I was booking a ticket from delhi to hyderabad through flipkart on makemytrip. Money got deducted but ticket didn't generated on date 16th and 17th two times. When i chat with the customer service, they told me to wait for 3 days so wait for that much time.. And after 3 days they didn't reply or try to contact.. So i again called them regarding this.. Then they told me to wait for 12 hr to 48 hr again. And after 48 hr also they are not refunding my money and even not trying to contact me.. Its been 10 days now... Still i haven't not received my money. And still they are saying wait for 24 hr to 48 hr. And at the end they are still not refunding nor trying to call me. Please help me about this. They asked for bank account statement
I provided that one also still they didn't refund my money.. I am also working in private sector and i have to take permission to go out and talk with customer care 1 hr since i have say everything from starting whenever i call.. And they are doing fake promise that they will call and inform.. But they are not informing anything... Taking permission in regular interval can cause a job loss for me... And i can't leave 8000 since 8000 matters for me.. Please help me with this.. I'm having all the call records and screenshot. Mail id acciociate with makemytrip is [protected]@gmail.com my contact number [protected]

Make my trip has given me a mmt travel finance of 2 lakhs through capital float.. Which i have utilised once for an amount of 22k and first emi which will be due in few days has been paid back in advance. Now when i trying to book something the payment option from capital float which was provided by mmt is missing from the payment option. Only apps home page shows the link to money floats home to pay back the amount. Where has it is not even reflecting paid emi, and showing the whole utilised amount. No due dates or amount, no sms alert or by email nothing. Did not expect this kind of cheap service from makemytrip from this era.