MakeMyTrip India Complaints & Reviews

Dear team,

I have booked hotel paradise oyo 41341. I have booked this hotel because in app hotel destiny was showing at saputara but actual distance from saputara is 90 km which time duration was about 2.45 hrs and on booking time it was showing 400 mt from saputara.

This is the reason we have not able to checking in paradise hotel kindly do the needful and arrange to refund for the same.

I, Vikram Singh Bhati have booked European dream tour 2019 under visa protected plan, my booking ID - NL[protected] from 24 July 2019 04 August 2019 for 11 nights 12 days, along with my wife Nikita Bhati and my brother Aditya Bhati along with his wife Sonika (4 Adults). Our booking agent was Mr. Himanshu Shrotiya and my visa advisor was Mr. Yasir Siddique.

On 15/04/2019 I have called to Mr.Yasir about completion of my documents and I said now we can proceed for visa than he said, “we have time for that you don’t need to hurry, I’ll let you know when the time come.” I was relaxed after hearing that from Mr. Yasir but he didn’t call me back till June-2019. I report this incident to Mr. Himanshu Shrotiya (My trip planner) he said that what is the reason of delay, I was shocked to hear that we got delay, than I told him that it’s a mistake of Mr. Yasir, he didn’t called me then he said ok I’ll talk to him and let you know and after that I got a call from Mr. Yasir and he asked me to send my documents to Gurgaon address and then I sent all my documents by courier to Mr. Yasir, at Gurgaon address on 17/06/2019. He checked all the documents and assured me that my file is ok and now I can proceed for Visa. After that we applied for Visa and got appointment in Jaipur at VFS office on 25th June 2019. I reached at VFS office jaipur and submitted my documents during the checking VFS official said that your documents are incomplete. I shocked and called to Mr. Yasir Siddiqui and I said why are you not serious in my case since beginning ? He again started arguing and said that I had courier you, I told him I have already checked twice but not found please send me Sonika's travel health insurance policy and my visa application. I didn't know when I send all my documents through courier to Yasir what he has checked and return it to me, anyways ultimately he sent me required papers through email then I submitted it to the VFS office Jaipur. I realized that the booking done by Make My Trip is not going positive as my belief was broken.

The next day Mr. Mohammed Adil from MakeMyTrip had called me and said to pay the balance amount Rs.3, 69, 000/-, I asked him to issue the demand through mail or called me so I can trusted upon him. I requested him to connect known Mr. Himanshu who is my tour planner then he said Mr. Himanshu has left the company and now I am dealing and then he started forcing me to pay and threatened me that if you don't pay today I'll put your booking in auto cancellation, I told him to wait till Visa approval but he given me ultimatum till 8 pm. I told him if my visa not issued by embassy then what will remedy for me then he said that it is a different matter you have to pay the entire balance first. After that I called Mr. Himanshu and told him about this he immediately said I didn’t left the company, who told you that I said Mr. Mohd. Adil and I send all the mail of Mr. Adil to Mr. Himanshu he further added that Mr. Mohd. Adil is misguiding you I am still in Make My Trip. I got frustrated after hearing that and after that Mr. Himanshu said don’t pay until you didn’t get your visa once you get it you can pay to him because my department has changed and Mr. Adil is a official person. I said Mr. Adil has send me auto cancellation mail and gave me time till 8 pm. Then Mr. Himanshu said that sir I cant help you more. There was no option and I had paid all the remaining amount to Mr. Mohd. Adil and the total reached upto Rs. 6, 08, 958/-(Entire amount of our package).

After few days the letter received from embassy to refusal for the visa. They remarked :
*The information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable.*

Yasir said me about this rejection that he don't know why they have refused it but your file was ok and you can re-apply for visa, I checked everything again and I found that the Embassy desired more clarification about my visit. I immediately called Mr. Yasir and said that I told you several times to check all documents carefully especially covering letter and clearly told him to necessary required editing may be done at your level. But he didn’t change anything. On 15th July which was very close to proceed our tour on 24.07.2019 my visa again refused due to the same reason. Ultimately the tour programme was cancelled as there was no scope for hope.

Sir it was not easy for my entire family to forget this bitter experience my wife is still in depression. Now my humble request is that our entire amount Rs. 6, 08, 958/- has to be refunded at the earliest because it is our hard money which was collected my father and our savings as well as got some loan from friends also.
I am also requested that please instruct to your officials who are dealing with customers and spoiling your goodwill in market have to be well manners and try to understand customers difficulties with sympathies. Because customers are very unknown to visa formalities as they are coming on your trustable advertisement. Please take the strict action on your responsible staff for their negligence, misguiding and lack of communication.
Hoping that you will consider my request and arrange to entire refund amount without delay.

Thanking you.
Yours faithfully,

(Vikram Singh Bhati)
22.07.2019

The mmt travel finance as promised by the company is not visible at the time of making payment.
I have approved credit limit of mmt finance provided by capital float that can be used as a no cost emi option. However, when on the payment page for my hotel booking the mmt travel finance option is no longer visible.
I have an available credit limit of 170000 which is displayed on the one screen of the app but is not available at the time of payment

Hi,
I had booked a hotel from 22nd July to 26th July in Mandakini palace kanpur .
Booking I’d - NH7P[protected]
Mobile no -[protected]
For the particular booking when reached to hotel, came to know there I no rooms available and for this I had not have any confirmation.
For this when I called up at MMT customer care number, first it was committed to resolve the matter in 15 minutes by Mr shrimat sharma...

I tried to book train ticket from makemytrip but somehow it was cancelled still an amount of 3000 was debited from my respective bank account. When i called for refunding details. The person who stated himself a makemytrip worker asked me for details of bank account. After i gave him the details, he took out a sum of 25000 from my account. He is a fraud and admits himself as a mmt employee. His name is rohit kumar (According to him). His contact number is [protected]

I had an hotel booking with make my trip but at the day of check in the hotelier denied my booking stating they are having some issue with make my trip as they are not realeasing their payments but what can i do in that. When i informed about this to the make my trip by several calls they promised me to shift my booking with the same amount with other hotel but lastly after waiting on road for 3hours nearly they were arguing there is no other hotel rooms available!! Excuse me are you kidding when i open your app thousands of hotel nearby with room availability is showing i said now arguments started lastly after waiting on road like dogs they initatied my refund which i'll get after some days this service is not acceptable at all. I'll suggest to not take this kind of platform to book any hotels or flights especially international because i faced domestic booking issue if you book international then you are dead meat. Nothing is acceptable not the hotelier behaviour neither make my trip behavior. Btw hotel name is inchara hotel in bangalore.

Sub: money deducted from my sbi account by mmt customer care

Sir/madam,

After searching the mmt customer care contact from google, igot call from mmt regarding promocode offer for new customer for mmt bus booking.

I received call from mmt,

Rahul (Fraud) sent me
Sms from [protected],
And told to fwd on number he provided [protected], [protected]

I called on number [protected], that is in google,
Rahul called back me from number
[protected]
[protected]
[protected]

I got sms from sbi : ' your account debited 9400.00 date[protected]:56:22
Ref no.:[protected]

Please contact me on [protected]/[protected].

Also i complained in cybercrime help and my nearest thana new ashok nagar, but i became very very disappoint from their response.

Also i talked from sbi customer care after that mmt customer and others but all disconnecting my call.

Kindly take action asap so that other person not face such type problem.

I had book 2 international holiday package from makemytrip to singapore.
Our flight got cancelled due to rains and airlines gave us alternative flight
But makemytrip didn't change our hotel booking.
Infact they cancelled our entire stay at hotel and booked only for 1 night though our booking was for 3 nights.
Hotel refunded the amount to mmt but they are denying. Mmt told us there are no rooms for the revised dates though we book from their app itself for the revised dates.
Make my trip cheat people by taking money.
I want to take legal action against them.
I hope my problem is resolved.

I booked oyo hotel in madikeri. But it has redirected automatically to shimla hotel. Immedietly i called makemytrip customer care and asked to cancel the booking. They are saying you book another hotel in makemytrip, then we will cancel the booking my booking. Id: nh[protected]. They theft my money without cancel. The cancel booking option is not working i

On 12th july 2019 i booked a return ticket from delhi chennai, from 19th july and return on 20th which i immediately got changed to 21st but it was not reflecting in my make my trip ticket. I called on 19th morning to confirm the same and i was given the assurance that my return ticket is confirmed for 21st from chennai.

However, when i reached the airport. I learnt that my ticket of 19th july was cancelled by make my trip people. I kept calling make my trip customer care but it was all futile.

Finally i had to buy a fresh ticket for rs.12448/- at the airport. The mmt app is still showing delhi chennai return ticket but when i open it only shows the 21st ticket.

I want refund for the rs. 12448 that i had to pay extra due to make my trip system or executive glitch.

Shree dembla

This is with reference to

Invoice number - [protected]

Booking id - nl[protected]

Package name
9 n in kerala with munnar
Departure city
Pune
Travel date
04-may[protected]may-2019
Customer name
Pritesh modi

Payment breakup
Package price inr 98717.68
Discount inr 42000.0
Net package price inr 56718.0
Igst...

Hi,
For the first time i booked my international flight ticket via makemytrip (Booking id: nn[protected]. At the time of booking below is flight itinerary information i received via makemytrip (Changeover time is 2h30min).
Ai-543 hyderabad (09:45, 24 july) to delhi (12:20, 24 july)
Ai-167 delhi (14:50, 24 july) to stockholm (18:40, 24 july)

On july 2nd, below is flight itinerary information i received via makemytrip (Changeover time is 5min)
Ai-543 hyderabad (09:45, 24 july) to delhi (12:20, 24 july)
Ai-167 delhi (12:25, 24 july) to stockholm (18:40, 24 july)

Thus i requested for schedule change for domestic flight. Below is flight itinerary information i received via makemytrip (Changeover time is 3h25min).

Only july 19th, i received following updated flight information from makemytrip (Changeover time is 5h50min).
Ai-559 hyderabad (06:45, 24 july) to delhi (09:00, 24 july)
Ai-167 delhi (14:50, 24 july) to stockholm (18:40, 24 july)

I am psychologically disturbed and extremely dissatisfied with the customer support i received from makemytrip on july 19th.

Looking forward to your relevant action!

Sir/madam
Today i have booked one way trip ie, kolkata-guwahati for 3 adult 2 child for a journey on 22nd july 2019. However, it is surprise that no ticket has been recieve from my mobile nor from my email. Kindly let me know as early as possible as i have to book for my jouney before it is too late.

Regards

A shikaho wotsa
Ph. [protected]
Email; [protected]@rediffmail.com

Booked singapore package via makemytrip for that flight had been booked by makemytrip from jetairways airline for 13th may and 18th may. After the jetairways airline debacle, mmt cancelled the flight and refund of the same still pending from makemytrip. My booking id in1b[protected]. I booked the package from mmt, if refund is pending from jetairways the its not my responsibility. Mmt should return my amount immediately as mmt booked all the packages.

Hi,
I made a booking from aurangabad to mumbai for 18th august, today morning.
I had selected all the filters appropriately (Screenshot attached). But booking was made for 18th jul.
Pfa attached screenshot for the same. There must be a bug in the app. When i cancelled it, they charged me around rs. 400/-
Kindly help me with this to get back my refund.

I have made a payment towards hotel booking on 10th july for amount 8900 using google pay.

The transaction was successful on google pay and my account got debited from my account but on makemytrip the transaction was failed.

The booking is not done so request to return the amount as soon as possible.
Transaction id of google pay :[protected].

Dear sir,

Sub: make my trip - booked hotels - unable to stayed - refund initiation - not prompt respond from mmt - request-reg.

Ref: booking id no: nh[protected] : rs. 11224/- & nh[protected] : rs. 7170/-

According to above bookings we booked the suits & some rooms for an 2-5 days period period @ hotel golden tower & hotel viha inn serviced apartment, kumbakonam, tamilnadu within near my native place on last 20/06/2019 as total amount of rs. 18394/- (Rs. 11224+ rs. 7170) in the name of mr. Senthil baskaran mail i'd : senthil. [protected]@gmail.com.

Whenever come for stay on 19/06/2019 unfortunately we met an our cab accident & hospitalized. Hence we unable to check in that rooms as well as unable to inform this incident to the both hotels. Meantime above whole booking periods nobody were call or confirm from the both two hotels side of management & as well as m/s make my trip management too..

After discharged from hospital only we proceeds for refund process.

I try to you in last more than ten days wide your customercare numbers [protected],[protected], but nobody respond clearly, executive mr. Pradeek on 12/07/19 16:46 hrs (18:45 mins. Duration), executive mr. Sammer on 13/07/19 16:51 hrs (08:45 mins. Duration), executive mr. Shubham on today _16/07/19 14:25 hrs (24:04 mins. Duration) & at last supervisor mr. Sheeran on today_16/07/19 18:57 hrs (17:36 mins. Duration).. All r not ready to catch my request & simply try to closed or diverted my call & nobody to hear my request.

By both two hotel (Golden tower_mayiladuthurai & viha inn serviced apartment _ kumbakonam) managements were confirmed as nobody stayed that ur booking period & also as we are unable refund you & the actual online payment having only makemytrip management & they only able to paid the same.

If any privacy policy can be reason for delay in refund, i humbly request to you kindly sanctioned the refund in special case for our side (We unfortunately met the accident & same moment the all suits & rooms were not occupied in entire period by us)., so that kindly transferred the total amount of rs. 18394/- in immediate basis without the further delay.

Important notes for myself:

* my first relationship with mmr started by june'2012 for an honeymoon trip (Chennai_new delhi_shimla_kullu manali_chandigarh_new delhi_chennai) worth of around ₹1.2 lakh..in before 7 years period.
*for these approx seven years, i prefer mmr only when ever, we go for out of station.

As well as still i recommend mmr only for my friends / relatives..

*even though this refund crisis moment also, i want try to get the make my trip _ signature credit card against my new icici current opening account.. If you doubt, you may confirmed with your credit card officers, whoever discussed prior in last week before with me regarding signature credit card.

So once again i cordially request to refund aforesaid amount ₹ 18394/- without in further delay. And granted me a chance to make still best customer for your make my trip concern..

Thanks and regards,

Senthil baskaran
Mail i'd: senthil. [protected]@gmail.com
Mob: [protected]..

All my efforts to get the cancellation amount pertaining to Jet airways ticket cancelled on 18th April has yielded no result. The customer care team, supposedly dedicated for Jet airways, is impossible to reach. First, they take a good amount of time to locate the booking details and then keep transferring endless time for the right team. After multiple efforts, this team for jet airways ticket refund either hang the phone or do not respond to call to get disconnected. I see it very deliberate design to harass the customer. Even if I could reach they just ask for wait for some more time, as they are yet to get a refund from the jet airways. I do not understand why they are not paying and making customer party in their transaction with the airline?

Their latest email reply of 10th July is following

""Dear Customer,
MakeMyTrip submitted the refund claim for all our customers to Jet Airways in May 2019 and we have been closely following up ever since. Recently, National Company Law Tribunal (NCLT) has accepted insolvency petition under the Insolvency and Bankruptcy Code, 2016 from certain lenders of Jet Airways and MakeMyTrip has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result, any refunds (full or partial) will now get processed as per the directions of the NCLT.

This email is to keep you informed of the latest developments on pending refunds from Jet Airways and we shall keep sharing updates as the matter progresses
Regards
Team - MakeMyTrip"

No one in the company is bothered to resolve this issue. Why are they making a customer party of their responsibilities and accountability? It was never told or clarified at the time of booking tickets that if an airline gets into troubled the customer has to wait for airlines to payback. I had booked my ticket in Dec 2108 and cancelled the ticket on 18th April but they send email like this on 8th

Jet Refund

Response By Email (Vaishali Vaishali) (08/07/2019 01.52 PM)
Dear Swadhin Mishra
Thank you for choosing makemytrip.com for your travel needs.
This is in reference to your query regarding refund for the booking ID NN[protected].
Please be informed that as per the timeline mentioned on the Jet Airways circular, cancellation request and refund was available till 20 May 2019. We regret that we will be unable to process your request now.
We hope you will understand and appreciate our limitations as an online travel partner, such decisions are beyond our control.

We do understand your concern and we also tried our level best to give you the desired resolution; however, at times the resolution is not in our favour.

Looking forward for your co-operation and long-term relationship.

Thanks and Regards,
Vaishali
MakeMyTrip Team

Aghast to get such a reply when the actual cancellation date was 18th April.

Someone has booked a ticket from the wallet amount of MakeMyTrip . I have not got any email or anything. I logged in today to book ticket and found that it has been used by someone. Is this the hoax that MakeMyTrip is running. No help from customer care. The person has also travelled so a fraud has been travelling freely because of inability and insecure systsems of MakeMyTrip. No help no response from company. 5504 RS has been stolen

Duped for being reliable on fictitious services (Booking id nh[protected]
Greetings...

It's very unfortunate after being subjugated to endless troubles & sufferings for 18 long hours and leaving us stranded on isolated road in the midst of night, an unfair and forced resolution is being enforced...

Let me remind you we had made reservation for 3 nights by paying rs 2390 in total...
2000 via coupon and 390 via debit card which you seem to be confused with...
Due to your support team's blatant lyings and continuous misleadings we were compelled to book an alternate just for a day to take some rest since we were stranded on road throughout the night & at the most notorious places of eastern india where anything could have happened to us specifically to my colleague who's a female and has been suffering from migraine...

There was no option left to us other than walking up to the police station to file an fir cuz we were very clearly cheated by the duping masterminds of mmt who gave us fake assurances about the resolution being delivered within 15 minutes which couldn't happen even after the passage of 18 hours altogether, we had call recordings of all the duplicitous assurances given by duping masterminds of mmt and fake support, a substantial proof to drag you to the law but unfortunately our phone batteries were exhausted leaving us handcuffed..

So we spent whole night on a railway platform as that seemed to be the only safe places to spend the night of sufferings, we could not even book an alternate property as no one who ever the hoteliers we spoke with were ready to provide us check-in at that time as it was already 2:00 am

Had registered our complaint with your fake customer services at around 3:00 pm on 11th of july and there was no news about the whereabouts of cheating masterminds of mmt till 8:30 am of july 12th... Hence we booked a nearby property only for 1 night (From 12-13 july) with the intent that we shall get a permanent resolution at least now with fair compensation of all we spent during the course of misleadings...

But alas! No one came to our rescue and the one who came has eloped from the scene which is highly unacceptable...

You are answerable for everything, the apathies we encountered, the sufferings we bore and the risk we faced, everything has to be justified by your fake management and a fair resolution besides compensation has to be paid lest have to get prepared for legal proceedings...

Unbelievable... Have lost the complete trust and reliability on you now...

Couldn't even believe for a moment that mmt is maintaining such kinda duping and cheating standard.. Horrible

I want your management to intervene and not to try evade as it shall lead to the complications...

This is a clear duping...

Snapping my all sorts of ties with you now...