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MakeMyTrip India Complaints & Reviews

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Last updated Mar 27, 2024
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MakeMyTrip India Phone Numbers

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+91 12 4289 8747
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MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 218

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P
Pratikkumar Patel
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hotel booking and customer service

Address:388620

Dear Sir/Ma’am,
I have made a hotel booking using MMT application and I received a call from hotel next day saying this booking can’t be confirmed. So, I informed the hotel that I’ll contact makemytrip as booking has been done through them. I have tried to call MMT and everytime it says due to high call volume we are serving customer with booking in next 5 days and sends a link to chat with an automated system called Myra. I...
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Divay Arora
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

booking not accepted by ocean park (hong kong)

Address:New Delhi, Delhi, 110051

We booked our tickets for ocean park hong kong on 8th june 2019 for 11th june 2019 but as we went there they did not accept it saying that they are not valid. Amount of Rs 8296 was deducted from our account at the same time but we had to purchase another tickets for Rs 10, 000 from there only as they refused to accept them. This was not at all expected from such a brand like you. Even After reaching to you people in India we did not get any...
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Shubham1603
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund my money asap

Website:Www.makemytrip.com

I'm Shubham, I have booked a bus ticket to Delhi from Katra (Jammu). The travel was scheduled on 10.6.19. Time 9.00PM

I have reached the location Time 8.40Pm and But I have Not received any messages, e-mails Or calls (Bus Details And Driver Contact No) Even I received a message time is 8.54PM So I called that concerned travels (MVA) person, he told me that the bus Gone.

My MakeMyTrip E-Ticket for Booking ID -...
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R
rninfra
from Durgapur, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

make my trip booking id: nh2106716222874

Address:DURGAPUR, Chandrapur, Maharashtra, 713203

I am writing this complaint with regard to my above booking ID for which I received the confirmation from your side at my registered phone no. [protected] as under:
Dear rajkishore,
Your Resort booking for Sterling Gangtok- Orange Village is confirmed. Your MakeMyTrip booking id is NH[protected]
Name & City : Sterling Gangtok- Orange Village, GANGTOK
Property Type : Resort
Operator confirmation number:...
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Ruchit Khimawat
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

getting wrong and irrelevant messages.

Address:Mumbai City, Maharashtra, 400002

Getting message in my number of some another customer of yours. Kindly change the number so that I stop getting such messages. Such messages come to me on WhatsApp. I've been replying to change the number on WhatsApp but no one reads the message out there. The customer care number you provide has no operator to talk to. How to address our problems apart from this?...
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Nadim1
from Vasai-Virar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

package booked for shimla manali

Address:Thane, Maharashtra, 401203

I had booked a package for shimla manali and chandigarh with booking ID :NL[protected],
I cannot explain how bad the service was of make my trip agents.As per my package i had booked an AC car and which would have her Ac off during the 25% of the rides which will be the hilly rides.To our knowledge the AC was kept off for almost 50 to 60% of the rides as and when the traffic use to be jammed on the road of manali.When enquired it...
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Mahima Singh thakurai
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non refund of amount

Address:Dlf building no.5 tower b dlf tower city sector 25, Gurgaon, Haryana, 122002

I booked an hotel on 18 th June( booking-id NH[protected] for stay on 18th June in Gorakhpur. hotel name is kama international without my knowledge dormitory was booked I was to stay with my husband, so I told Make my trip and hotel on call to change the dormitory to room but they don't help me and asked extra rs.1600 for room dint refund my money I was forced to roam in the middle of night to search another room, very disappointed and...
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Shashank23jan
from Gwalior, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

they ruined my international trip and didn't refund me

Address:Indore, Madhya Pradesh

I was very happy with the company with my first international trip in 2017 but when I booked my 2nd international trip, they ruined my whole trip and charged double in comparing with other trip providers.
They shown me the fake images of the hotel and gave the worst hotel room, they gave me the itinerary which was totally different when I reach the destination. Even they didn't send the flight tickets till the last 30 mins of my departure.br...
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Apurv Sirohi
from Nadaun, Himachal Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight ticket not confirmed but amount deducted

Address:20 annaiah reddy layout, dodda banaswadi, 560043

Hi,
I did booking of flight on 10th of Jun 2019 on flipkart which is collaborated with flipkart for ticket booking system, when i did flight ticket after putting correct otp on payment otp screen amount got deducted from my credit card but ticket was not confirmed and that transaction was not anywhere available on MMT site or app, flipkart customer care informed it was success from there end but held at MMT end. MMT customer support...
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C
Crossover
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

tulip hotel digha

Address:9 Bannerjee para Barrackpore, Kolkata, West Bengal, 700123

1. This hotel has pathetic conditioned and dirty rooms and it is completely different with the pictures uploaded in MMT.
2. Rooms are having first generation AC which doesn't work properly and also having the switch board problem. Someone can get a free electric shock over there.
3. I have wasted my 1600 rupees/room in this hotel. They looks like 500 rupees rooms. Having dirty washrooms as well.
4. I don't have a clear...
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A
Arvind Bagga
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

issue of tickets that were not viable....

Address:New Delhi, Delhi, 110029

I traveled to Rome, then to Philadelphia and back during last 3 weeks.
On my return journey, I was supposed to travel by AA736 to London and then by BA143 (AA7661) to New Delhi.
At Philadelphia airport I was told that the tickets issued were not legal since AA736 would reach LHR at 7.45 am and gates for the next flight would close at 8.50 AM. Was told that any ticket with less than 90 minutes gap was NOT LEGAL.
I did...
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chana69
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

lies, more lies and makemytrip

Address:Makemytrip, 605001

I decided to check on makemytrips online claims and here's what I found. The site claims the price of deluxe nonac of ranis grand coimbatore at 1750 and then purports to offer a discount and they price or at 1273 or so. Then when you book it takes into account other things such as taxes and that fees and this fees and it finally works out to 1611. At the hotel you onky pay Rs. 1550....
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ruiaosp
from Gurgaon, Haryana
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bus booking overcharging

Dear Sir,

(i) I had booked for the travel of my 8 family members from Delhi - Rishikesh & Back via UPSRTC Volvo Bus against MMT
Booking ID NU[protected], NU[protected], NU[protected] & NU[protected].

(ii) Whilst Booking, the MMT site showed lower price payable for the booking before payment page but collected higher price
through debit to my Amazon Pay Wallet & ICICI Credit Card...
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pashu.carl
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not received driver details through sms

Address:MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Gentlemen,
With respect to cab booking NC[protected], please note that we neither received SMS or e-mail for driver details on registered details on MMT. Surprisingly, driver got traveller's details and he called up directly to traveller's registered booking cell phone number ([protected]) with MMT. In this regard, we have specific complaints as hereunder.
1. NO SMS for driver details within 02 hour of scheduled journey.br...
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yadav667
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

reference booking id : nl2101361934914 : refund process

Address:Rangareddy, Andhra Pradesh, 500075

Hi Team,

I am a customer of MakeMyTrip. I demand a refund of the payment i have done for a holiday package (19000Rs) . Here is the case information for your understanding, ready carefully (I have observed without reading, makemytrip reply on the mails)

I have booked a Holiday package- NL[protected], for Leh Ladakh on Friday- 07 June 3:12 pm with Anmol Kumar - An executive from MMT (Anmol.[protected]@makemytrip.com)br...
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vanshaj khare
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

make my trip doing fraud

Hi sir
I was booking trip for ooty and did my first installment payment of 14520 to make my trip and got message also of receiving. But booking was not done they said me it was some error and i will get refund in 3 to 5 working days but its been 8 days and there are just not replying me properly and just keep saying wait or they just tranfer call saying is the concern of that department then again change my call to other
br...
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saketshuklas
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

reference id:[190611-018879] mmt booking id nu211481005049824

Address:Lucknow, Uttar Pradesh

Refer to booking ID: NU[protected],
We have booked BUS Service from Makemytrip for Mathura to Lucknow
(Booking Date : 04 June 2019 Travel Date : 08 June 2019 Pick UP Time : 06:55 PM).We had received SMS from Amar Travel at 15:23 PM on 08 June 2019 that the BUS delayed by 90 Min.(copy enclosed).We called and discussed with amar bus services at same time, they confirmed the same and we planned accordingly to reach pick-up...
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ashish_agrawal
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

providing false and incomplete information to extract money from customer.

Address:New Delhi, Delhi, 110092

I made a initial booking amount to MMT of Rs71000, However over the course of next month, there was an issue in one of the visa documents approval and issue is still pending with MMT for rectification. I received calls from MMT that next instalment is due for payment for Rs 90000. I asked them over mail and calls to give me a confirmation that if Visa issue is not resolved, they will refund my payment as per their refund policies. Instead...
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youngvicky11
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

re-fund needed for room modification request : previous booking id - nh7402617238006 and new booking id no nh7501019302578

Dear Sir,

I booked a Room via MMT Booking ID - NH[protected] for a Single Occupancy Room at RedFox Delhi. I later went on the MMT app to get my booking modified to a Double Occupancy vide New booking ID no NH[protected].

At no time did the APP mention that my previous booking will be cancelled and will be charged the full amount without any refund. They just stated that there is a difference payable for...
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Ravi Lakshmanan
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

to refund the money towards cancellation on 06.06.2019 - make my trip id: nu711981005108428 - pnr: 74cppnp4

Dear sir/madam

i had booked ticket on 06.06.2019,
due to bus cancellation, i was unable to travel .

Ticket copy enclosed for your reference

since cancellation of srs bus service vide ticket number: ts[protected]lrtg/[protected]/kulasekharam-bangalore multi a/

make my trip id: nu[protected]

pnr: 74cppnp4

my registered mobile number during...
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