MakeMyTrip India Complaints & Reviews

Hello
They took documents and added 200000 travel finance. When i was going to book yesterday.. It was not showing at all to book.. When i called customer care.. They said they have going issues with capital float. So they stopped service.. So its really scam.. To people to book.. As its not showing at all.. Noone can say anything.. What a frustrating service.. Keep fix it as soon as possible.

I have opted for mmt travel financescheme,
I am not getting any detaied information about my usase only payment amount i am getting via msg. No coustmer contact details available for this issue.
I also try to contact third party through which they have initiated this finance scheme. They are also not reachable.
But this finance details mentioned in my cibli stating as person loan taken. Which is wrong. Monis in mmt wallet not in my account.
Really frustrating me because i am not able to take home loan because of this only.
I am not getting my finance statment.
No contact details available.
They are fooling people.

Sir,
I booked thailand tour package from mmt which was seduled from 6 feb 19 to
13 feb 19. For myself and my wife.
On 4 th feb 19 my wife became sick due to paralitik strock. I mail to mmt for
Cancellation of my booking on medical ground. Which was accepted by mmt and they mailed me regarding cancellation. And they told that 50 to 60 percent ammt will be refunded to me.
On 25.04.19 i mailed to mmt for refund. They mailed me that please allow me 24 to 48 working hours for refund.
In my several mail they replied same thing.
From 16.05.19 no one is replying anything else to me. I mailed several times.
As i am senior citizen if any refund is possible refund the amount or tell me clearly that no refund is possible.
Thanks and regards.

Krishna murari sinha

Hi,

I am very annoyed by this mmt account as they have not provided user the delete account functionality.

I really want to get rid of this account asap with all its bookings if any. I have another account i use. Kindly delete this one.

Id-jahnavi[protected]@gmail.com

One request to mmt people - kindly give users the right to delete or discontinue their accounts or even delete records they want to delete individually.

I look forward to get my problem resolved as soon as it can be.

Hi team,

For my vacation in puri i booked hotel through make my trip. While booking hotel in mmyt it mentioned that hotel had ac and breakfast also included. However when we went for check-in hotel denied ac room and also mentioned that breakfast is not included.
We complained to mmyt before check-in however due to bad response from mmyt we had to do check-in in non-ac room. After that i had multiple (8-9) conversation with mmyt and every time new person will come and i had to explain them issue from start.
They mentioned that they will call back with resolution but never called back and my whole holiday was ruined. Forcefully i had to check-out from hotel a day before.
After much conversation with mmyt, they agreed to do refund of 2000 but after sometime they changed this and start saying that they did not got any complained from hotel
This is very bad customer service by mmyt. Could you please help me in this regard. Thanks

Booking id - nh[protected]
Date of checkin - 19/07/2019 - 21/07/2019

The big cheaters Make my trip is befooling the people who have incurred huge losses on account of booking through MMT and subsequent jet flights suspension. MMT chose to kept quiet and sit back instead of do something to refund their valuable customers hard earned money.. I urge upon people to discontinue use of MMT.
Make My trip do not make any extra efforts to get back the hard earned money of its customers. being in the travel industry, it should have taken pro-active action to get the refund from Jet airways, but it seems MMT is not serious at all to help.

Dear team,

I have booked hotel paradise oyo 41341. I have booked this hotel because in app hotel destiny was showing at saputara but actual distance from saputara is 90 km which time duration was about 2.45 hrs and on booking time it was showing 400 mt from saputara.

This is the reason we have not able to checking in paradise hotel kindly do the needful and arrange to refund for the same.

I, Vikram Singh Bhati have booked European dream tour 2019 under visa protected plan, my booking ID - NL[protected] from 24 July 2019 04 August 2019 for 11 nights 12 days, along with my wife Nikita Bhati and my brother Aditya Bhati along with his wife Sonika (4 Adults). Our booking agent was Mr. Himanshu Shrotiya and my visa advisor was Mr. Yasir Siddique.

On 15/04/2019 I have called to Mr.Yasir about completion of my documents and I said now we can proceed for visa than he said, “we have time for that you don’t need to hurry, I’ll let you know when the time come.” I was relaxed after hearing that from Mr. Yasir but he didn’t call me back till June-2019. I report this incident to Mr. Himanshu Shrotiya (My trip planner) he said that what is the reason of delay, I was shocked to hear that we got delay, than I told him that it’s a mistake of Mr. Yasir, he didn’t called me then he said ok I’ll talk to him and let you know and after that I got a call from Mr. Yasir and he asked me to send my documents to Gurgaon address and then I sent all my documents by courier to Mr. Yasir, at Gurgaon address on 17/06/2019. He checked all the documents and assured me that my file is ok and now I can proceed for Visa. After that we applied for Visa and got appointment in Jaipur at VFS office on 25th June 2019. I reached at VFS office jaipur and submitted my documents during the checking VFS official said that your documents are incomplete. I shocked and called to Mr. Yasir Siddiqui and I said why are you not serious in my case since beginning ? He again started arguing and said that I had courier you, I told him I have already checked twice but not found please send me Sonika's travel health insurance policy and my visa application. I didn't know when I send all my documents through courier to Yasir what he has checked and return it to me, anyways ultimately he sent me required papers through email then I submitted it to the VFS office Jaipur. I realized that the booking done by Make My Trip is not going positive as my belief was broken.

The next day Mr. Mohammed Adil from MakeMyTrip had called me and said to pay the balance amount Rs.3, 69, 000/-, I asked him to issue the demand through mail or called me so I can trusted upon him. I requested him to connect known Mr. Himanshu who is my tour planner then he said Mr. Himanshu has left the company and now I am dealing and then he started forcing me to pay and threatened me that if you don't pay today I'll put your booking in auto cancellation, I told him to wait till Visa approval but he given me ultimatum till 8 pm. I told him if my visa not issued by embassy then what will remedy for me then he said that it is a different matter you have to pay the entire balance first. After that I called Mr. Himanshu and told him about this he immediately said I didn’t left the company, who told you that I said Mr. Mohd. Adil and I send all the mail of Mr. Adil to Mr. Himanshu he further added that Mr. Mohd. Adil is misguiding you I am still in Make My Trip. I got frustrated after hearing that and after that Mr. Himanshu said don’t pay until you didn’t get your visa once you get it you can pay to him because my department has changed and Mr. Adil is a official person. I said Mr. Adil has send me auto cancellation mail and gave me time till 8 pm. Then Mr. Himanshu said that sir I cant help you more. There was no option and I had paid all the remaining amount to Mr. Mohd. Adil and the total reached upto Rs. 6, 08, 958/-(Entire amount of our package).

After few days the letter received from embassy to refusal for the visa. They remarked :
*The information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable.*

Yasir said me about this rejection that he don't know why they have refused it but your file was ok and you can re-apply for visa, I checked everything again and I found that the Embassy desired more clarification about my visit. I immediately called Mr. Yasir and said that I told you several times to check all documents carefully especially covering letter and clearly told him to necessary required editing may be done at your level. But he didn’t change anything. On 15th July which was very close to proceed our tour on 24.07.2019 my visa again refused due to the same reason. Ultimately the tour programme was cancelled as there was no scope for hope.

Sir it was not easy for my entire family to forget this bitter experience my wife is still in depression. Now my humble request is that our entire amount Rs. 6, 08, 958/- has to be refunded at the earliest because it is our hard money which was collected my father and our savings as well as got some loan from friends also.
I am also requested that please instruct to your officials who are dealing with customers and spoiling your goodwill in market have to be well manners and try to understand customers difficulties with sympathies. Because customers are very unknown to visa formalities as they are coming on your trustable advertisement. Please take the strict action on your responsible staff for their negligence, misguiding and lack of communication.
Hoping that you will consider my request and arrange to entire refund amount without delay.

Thanking you.
Yours faithfully,

(Vikram Singh Bhati)
22.07.2019

The mmt travel finance as promised by the company is not visible at the time of making payment.
I have approved credit limit of mmt finance provided by capital float that can be used as a no cost emi option. However, when on the payment page for my hotel booking the mmt travel finance option is no longer visible.
I have an available credit limit of 170000 which is displayed on the one screen of the app but is not available at the time of payment

Hi,
I had booked a hotel from 22nd July to 26th July in Mandakini palace kanpur .
Booking I’d - NH7P[protected]
Mobile no -[protected]
For the particular booking when reached to hotel, came to know there I no rooms available and for this I had not have any confirmation.
For this when I called up at MMT customer care number, first it was committed to resolve the matter in 15 minutes by Mr shrimat sharma...

I tried to book train ticket from makemytrip but somehow it was cancelled still an amount of 3000 was debited from my respective bank account. When i called for refunding details. The person who stated himself a makemytrip worker asked me for details of bank account. After i gave him the details, he took out a sum of 25000 from my account. He is a fraud and admits himself as a mmt employee. His name is rohit kumar (According to him). His contact number is [protected]

I had an hotel booking with make my trip but at the day of check in the hotelier denied my booking stating they are having some issue with make my trip as they are not realeasing their payments but what can i do in that. When i informed about this to the make my trip by several calls they promised me to shift my booking with the same amount with other hotel but lastly after waiting on road for 3hours nearly they were arguing there is no other hotel rooms available!! Excuse me are you kidding when i open your app thousands of hotel nearby with room availability is showing i said now arguments started lastly after waiting on road like dogs they initatied my refund which i'll get after some days this service is not acceptable at all. I'll suggest to not take this kind of platform to book any hotels or flights especially international because i faced domestic booking issue if you book international then you are dead meat. Nothing is acceptable not the hotelier behaviour neither make my trip behavior. Btw hotel name is inchara hotel in bangalore.

Sub: money deducted from my sbi account by mmt customer care

Sir/madam,

After searching the mmt customer care contact from google, igot call from mmt regarding promocode offer for new customer for mmt bus booking.

I received call from mmt,

Rahul (Fraud) sent me
Sms from [protected],
And told to fwd on number he provided [protected], [protected]

I called on number [protected], that is in google,
Rahul called back me from number
[protected]
[protected]
[protected]

I got sms from sbi : ' your account debited 9400.00 date[protected]:56:22
Ref no.:[protected]

Please contact me on [protected]/[protected].

Also i complained in cybercrime help and my nearest thana new ashok nagar, but i became very very disappoint from their response.

Also i talked from sbi customer care after that mmt customer and others but all disconnecting my call.

Kindly take action asap so that other person not face such type problem.

I had book 2 international holiday package from makemytrip to singapore.
Our flight got cancelled due to rains and airlines gave us alternative flight
But makemytrip didn't change our hotel booking.
Infact they cancelled our entire stay at hotel and booked only for 1 night though our booking was for 3 nights.
Hotel refunded the amount to mmt but they are denying. Mmt told us there are no rooms for the revised dates though we book from their app itself for the revised dates.
Make my trip cheat people by taking money.
I want to take legal action against them.
I hope my problem is resolved.

I booked oyo hotel in madikeri. But it has redirected automatically to shimla hotel. Immedietly i called makemytrip customer care and asked to cancel the booking. They are saying you book another hotel in makemytrip, then we will cancel the booking my booking. Id: nh[protected]. They theft my money without cancel. The cancel booking option is not working i

On 12th july 2019 i booked a return ticket from delhi chennai, from 19th july and return on 20th which i immediately got changed to 21st but it was not reflecting in my make my trip ticket. I called on 19th morning to confirm the same and i was given the assurance that my return ticket is confirmed for 21st from chennai.

However, when i reached the airport. I learnt that my ticket of 19th july was cancelled by make my trip people. I kept calling make my trip customer care but it was all futile.

Finally i had to buy a fresh ticket for rs.12448/- at the airport. The mmt app is still showing delhi chennai return ticket but when i open it only shows the 21st ticket.

I want refund for the rs. 12448 that i had to pay extra due to make my trip system or executive glitch.

Shree dembla

This is with reference to

Invoice number - [protected]

Booking id - nl[protected]

Package name
9 n in kerala with munnar
Departure city
Pune
Travel date
04-may[protected]may-2019
Customer name
Pritesh modi

Payment breakup
Package price inr 98717.68
Discount inr 42000.0
Net package price inr 56718.0
Igst...

Hi,
For the first time i booked my international flight ticket via makemytrip (Booking id: nn[protected]. At the time of booking below is flight itinerary information i received via makemytrip (Changeover time is 2h30min).
Ai-543 hyderabad (09:45, 24 july) to delhi (12:20, 24 july)
Ai-167 delhi (14:50, 24 july) to stockholm (18:40, 24 july)

On july 2nd, below is flight itinerary information i received via makemytrip (Changeover time is 5min)
Ai-543 hyderabad (09:45, 24 july) to delhi (12:20, 24 july)
Ai-167 delhi (12:25, 24 july) to stockholm (18:40, 24 july)

Thus i requested for schedule change for domestic flight. Below is flight itinerary information i received via makemytrip (Changeover time is 3h25min).

Only july 19th, i received following updated flight information from makemytrip (Changeover time is 5h50min).
Ai-559 hyderabad (06:45, 24 july) to delhi (09:00, 24 july)
Ai-167 delhi (14:50, 24 july) to stockholm (18:40, 24 july)

I am psychologically disturbed and extremely dissatisfied with the customer support i received from makemytrip on july 19th.

Looking forward to your relevant action!

Sir/madam
Today i have booked one way trip ie, kolkata-guwahati for 3 adult 2 child for a journey on 22nd july 2019. However, it is surprise that no ticket has been recieve from my mobile nor from my email. Kindly let me know as early as possible as i have to book for my jouney before it is too late.

Regards

A shikaho wotsa
Ph. [protected]
Email; [protected]@rediffmail.com

Booked singapore package via makemytrip for that flight had been booked by makemytrip from jetairways airline for 13th may and 18th may. After the jetairways airline debacle, mmt cancelled the flight and refund of the same still pending from makemytrip. My booking id in1b[protected]. I booked the package from mmt, if refund is pending from jetairways the its not my responsibility. Mmt should return my amount immediately as mmt booked all the packages.