MakeMyTrip India Complaints & Reviews

Hi,
I made a booking from aurangabad to mumbai for 18th august, today morning.
I had selected all the filters appropriately (Screenshot attached). But booking was made for 18th jul.
Pfa attached screenshot for the same. There must be a bug in the app. When i cancelled it, they charged me around rs. 400/-
Kindly help me with this to get back my refund.

I have made a payment towards hotel booking on 10th july for amount 8900 using google pay.

The transaction was successful on google pay and my account got debited from my account but on makemytrip the transaction was failed.

The booking is not done so request to return the amount as soon as possible.
Transaction id of google pay :[protected].

Dear sir,

Sub: make my trip - booked hotels - unable to stayed - refund initiation - not prompt respond from mmt - request-reg.

Ref: booking id no: nh[protected] : rs. 11224/- & nh[protected] : rs. 7170/-

According to above bookings we booked the suits & some rooms for an 2-5 days period period @ hotel golden tower & hotel viha inn serviced apartment, kumbakonam, tamilnadu within near my native place on last 20/06/2019 as total amount of rs. 18394/- (Rs. 11224+ rs. 7170) in the name of mr. Senthil baskaran mail i'd : senthil. [protected]@gmail.com.

Whenever come for stay on 19/06/2019 unfortunately we met an our cab accident & hospitalized. Hence we unable to check in that rooms as well as unable to inform this incident to the both hotels. Meantime above whole booking periods nobody were call or confirm from the both two hotels side of management & as well as m/s make my trip management too..

After discharged from hospital only we proceeds for refund process.

I try to you in last more than ten days wide your customercare numbers [protected],[protected], but nobody respond clearly, executive mr. Pradeek on 12/07/19 16:46 hrs (18:45 mins. Duration), executive mr. Sammer on 13/07/19 16:51 hrs (08:45 mins. Duration), executive mr. Shubham on today _16/07/19 14:25 hrs (24:04 mins. Duration) & at last supervisor mr. Sheeran on today_16/07/19 18:57 hrs (17:36 mins. Duration).. All r not ready to catch my request & simply try to closed or diverted my call & nobody to hear my request.

By both two hotel (Golden tower_mayiladuthurai & viha inn serviced apartment _ kumbakonam) managements were confirmed as nobody stayed that ur booking period & also as we are unable refund you & the actual online payment having only makemytrip management & they only able to paid the same.

If any privacy policy can be reason for delay in refund, i humbly request to you kindly sanctioned the refund in special case for our side (We unfortunately met the accident & same moment the all suits & rooms were not occupied in entire period by us)., so that kindly transferred the total amount of rs. 18394/- in immediate basis without the further delay.

Important notes for myself:

* my first relationship with mmr started by june'2012 for an honeymoon trip (Chennai_new delhi_shimla_kullu manali_chandigarh_new delhi_chennai) worth of around ₹1.2 lakh..in before 7 years period.
*for these approx seven years, i prefer mmr only when ever, we go for out of station.

As well as still i recommend mmr only for my friends / relatives..

*even though this refund crisis moment also, i want try to get the make my trip _ signature credit card against my new icici current opening account.. If you doubt, you may confirmed with your credit card officers, whoever discussed prior in last week before with me regarding signature credit card.

So once again i cordially request to refund aforesaid amount ₹ 18394/- without in further delay. And granted me a chance to make still best customer for your make my trip concern..

Thanks and regards,

Senthil baskaran
Mail i'd: senthil. [protected]@gmail.com
Mob: [protected]..

All my efforts to get the cancellation amount pertaining to Jet airways ticket cancelled on 18th April has yielded no result. The customer care team, supposedly dedicated for Jet airways, is impossible to reach. First, they take a good amount of time to locate the booking details and then keep transferring endless time for the right team. After multiple efforts, this team for jet airways ticket refund either hang the phone or do not respond to call to get disconnected. I see it very deliberate design to harass the customer. Even if I could reach they just ask for wait for some more time, as they are yet to get a refund from the jet airways. I do not understand why they are not paying and making customer party in their transaction with the airline?

Their latest email reply of 10th July is following

""Dear Customer,
MakeMyTrip submitted the refund claim for all our customers to Jet Airways in May 2019 and we have been closely following up ever since. Recently, National Company Law Tribunal (NCLT) has accepted insolvency petition under the Insolvency and Bankruptcy Code, 2016 from certain lenders of Jet Airways and MakeMyTrip has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result, any refunds (full or partial) will now get processed as per the directions of the NCLT.

This email is to keep you informed of the latest developments on pending refunds from Jet Airways and we shall keep sharing updates as the matter progresses
Regards
Team - MakeMyTrip"

No one in the company is bothered to resolve this issue. Why are they making a customer party of their responsibilities and accountability? It was never told or clarified at the time of booking tickets that if an airline gets into troubled the customer has to wait for airlines to payback. I had booked my ticket in Dec 2108 and cancelled the ticket on 18th April but they send email like this on 8th

Jet Refund

Response By Email (Vaishali Vaishali) (08/07/2019 01.52 PM)
Dear Swadhin Mishra
Thank you for choosing makemytrip.com for your travel needs.
This is in reference to your query regarding refund for the booking ID NN[protected].
Please be informed that as per the timeline mentioned on the Jet Airways circular, cancellation request and refund was available till 20 May 2019. We regret that we will be unable to process your request now.
We hope you will understand and appreciate our limitations as an online travel partner, such decisions are beyond our control.

We do understand your concern and we also tried our level best to give you the desired resolution; however, at times the resolution is not in our favour.

Looking forward for your co-operation and long-term relationship.

Thanks and Regards,
Vaishali
MakeMyTrip Team

Aghast to get such a reply when the actual cancellation date was 18th April.

Someone has booked a ticket from the wallet amount of MakeMyTrip . I have not got any email or anything. I logged in today to book ticket and found that it has been used by someone. Is this the hoax that MakeMyTrip is running. No help from customer care. The person has also travelled so a fraud has been travelling freely because of inability and insecure systsems of MakeMyTrip. No help no response from company. 5504 RS has been stolen

Duped for being reliable on fictitious services (Booking id nh[protected]
Greetings...

It's very unfortunate after being subjugated to endless troubles & sufferings for 18 long hours and leaving us stranded on isolated road in the midst of night, an unfair and forced resolution is being enforced...

Let me remind you we had made reservation for 3 nights by paying rs 2390 in total...
2000 via coupon and 390 via debit card which you seem to be confused with...
Due to your support team's blatant lyings and continuous misleadings we were compelled to book an alternate just for a day to take some rest since we were stranded on road throughout the night & at the most notorious places of eastern india where anything could have happened to us specifically to my colleague who's a female and has been suffering from migraine...

There was no option left to us other than walking up to the police station to file an fir cuz we were very clearly cheated by the duping masterminds of mmt who gave us fake assurances about the resolution being delivered within 15 minutes which couldn't happen even after the passage of 18 hours altogether, we had call recordings of all the duplicitous assurances given by duping masterminds of mmt and fake support, a substantial proof to drag you to the law but unfortunately our phone batteries were exhausted leaving us handcuffed..

So we spent whole night on a railway platform as that seemed to be the only safe places to spend the night of sufferings, we could not even book an alternate property as no one who ever the hoteliers we spoke with were ready to provide us check-in at that time as it was already 2:00 am

Had registered our complaint with your fake customer services at around 3:00 pm on 11th of july and there was no news about the whereabouts of cheating masterminds of mmt till 8:30 am of july 12th... Hence we booked a nearby property only for 1 night (From 12-13 july) with the intent that we shall get a permanent resolution at least now with fair compensation of all we spent during the course of misleadings...

But alas! No one came to our rescue and the one who came has eloped from the scene which is highly unacceptable...

You are answerable for everything, the apathies we encountered, the sufferings we bore and the risk we faced, everything has to be justified by your fake management and a fair resolution besides compensation has to be paid lest have to get prepared for legal proceedings...

Unbelievable... Have lost the complete trust and reliability on you now...

Couldn't even believe for a moment that mmt is maintaining such kinda duping and cheating standard.. Horrible

I want your management to intervene and not to try evade as it shall lead to the complications...

This is a clear duping...

Snapping my all sorts of ties with you now...

Reference ID:[[protected]] denied boarding - I have been constantly following up via emails on the status of the refund of over rupees 95, 000. none of your representative are bother to reply to my mails or even call me. Mr. Amit Suri who was at some point in contact with me kept reassuring me of the refund but now there is absolutely no contact or the decency of response. this is a huge sum of refund from Air France, the airline had confirmed the refund but your office has refused to respond.
my contact number in Afghanistan is[protected]

Recently i booked hotel on mmt. Service was horrible.. Without any further due i decided to delete my account rather than making issue of it.. So i sent an email to mmt privacy email to delete my account.in return they asked me to send photo id to delete my account. I've sent an email through mmt account verified email id, if they have any questions or problems they should call be on registered phone number to cross check.. Why should i give my valuable id proof to some x person who i don't even know? As a consumer i should have right to delete my account on my own and there is no such option. You should mention on sign up page that there is no delete option or in privacy policy (Just mentioned as send email to x email to delete account). They failed to provide proper service and information before and after signing up.

I'm not willing to submit my photo id at any cost. And i don't want to be a part of mmt users directory.

Kindly delete the account from your database.

Regards,
Sasank

I accidentally created 2 accounts in mmt. I was actually unknown about my first account created using my email. Then I attempted creating an account using my mobile number. Then I could find that my email was earlier registered while verification. Hence now I am having 2 accounts one with my number and other with my email. I want to delete my account registered with email so that I can register my email in the account created using mobile number. I could see any option to delete the account. Please help me with this issue.

My booking id is NH[protected]. I booked hotel for 2 nights and 3 people for rs.14075 but when the final reciept came it shows booking for only 2 persons and when i contact make my trip, they say they will send the case to higher authorities and give 24 hrs time frame in which they just close the case without solving it. I have been trying to solve this since 3 days
but i dont see it going anywhere.

I was trying to book a ticket for a train but my booing was canceled. The same thing has occurred for 4 times and so in total, 425*3+790=2065rs has deducted from my bank account. So kindly give the refund as soon as possible. It is humble request. I have booked the ticket. Please refund the amount. I am very much worried for 5 days. Please help me.

I am facing a booking issue regarding my flight from tirupathi to hyderabad everything goes smooth but in the last when i enter my otp it gets failed. Please look after it as price are hiking everyday it will make the issue more complicated. I have to make other bookings through it as it is wonderful facility by make my trip i want make maximum out of it.
It will be highly appreciated if it resolves timely.
Thank you.

My parents booked return ticket from makemytrip on jet airways to fly from chandigarh to amsterdam and return. Travel dates were 30 april leave from chandigarh and return on 7 june. Booking id nn[protected]. Total amount paid 1, 71, 939.00. The flight was cancelled at the last minute and as a result all their plans got cancelled. We raised a request for refund with makemytrip. It has been 2 months and no money received. It is a huge amount for my retired parents. Makemytrip is making no efforts to help us and it is their responsibility to help us with refund since we had paid extra for cancellation charges. Please help us to get our money back.

Have a mmt travel finance sanction facility of 2 lakhs through capital floatout of which available limit is 1.77 lakhs trying to book a hotel from last 5 days through app and web both but not able to make the booking through mmt travel finance. Trying to connect with executives through all possible ways mails, chat, calls but not yet resolved the query.

This in regards to booking id nn[protected].

As attached in the screenshot very clearly it can be seen that the amount that we were paying for is rs 23212 whereas the amount that got deducted was rs 25602 which is absolutely an act of fraudulence.

I have been chasing them for updates and there is no resolution although it has been 6 days now trying to get the refund.

It would be great if you can take a look at this on priority.

Thanks,
Sayani
Phone no-[protected]/[protected]
Email-vini. [protected]@yahoo.com

I did the hotel marina phuket patong booking via makemytrip after seeing their roof-top swimming pool and good services.. But when i reached there shockingly i found it was all fake and lie... Their pool is just 1.20 metre and width is too small for an adult to swim.. Secondly their breakfast had no staple indian items and when i asked for same j got flat and rude : it's all we can provide; answer...
Thirdly the popular spot such as patong beach and bangla road was atleast 20 min by walk from their location whereas in their website they stated that it's just 5min walk from their address.
I have filed the complaint but they r not responding at all

Nn[protected], booked airtickets on 5th april on jet through mmt online website. After jet fiasco, tried contacting them for a week in order to understand whether to hold on to our tickets or should we cancel. Their helplines were not accepting calls from people who had booked in advance. Numerous emails / tweets to their id went unreplied.
Finally on we went online and cancelled the tickets on april 19th, after wasting 2 weeks approx trying to get in touch with mmt office.

Till date, we have not received our refund nor is there any communication from mmt as to what's the status of our complaint and when we can expect our refund. There are many rumours going on that mmt has been refunding tickets as per their whims and fancies and in some cases they have held back refunds, blaming it on jet problems.
We need help in understanding when we can expect our refunds.
Thanks

You people called me and activated capatital float amount of rs 50000 credited. Capital float executives called video call and confirmed my pan card detail. And repayment method of account number have been also take . Now its showing i can use the amount for booking. But now i have booked flight and at the final payment page. There option is not there for the booking. So i finally booked with my card. This is not good after calling food to show empty plates after washing my hands. Shame.and there is no customer support number also. If i call mmt customer service. They also don't know.

सर मैंने make my trip साइड पर 7 और 8 जुलाई 2 दिन के लिए दो ac रूम बुक किए थे और उनका पेमेंट भी मेरे द्वारा ऑनलाइन कर दिया गया था लेकिन जब मैं 7 जुलाई को होटल पहुंचा तो मुझे बतलाया गया कि होटल फुल है आपको रूम नहीं मिलेगा मैं दिन में 1:00 बजे से शाम के 7:00 बजे तक लगातार make my trip कस्टमर केयर पर कॉल करता रहा मेरी बीवी और बच्चे मेरे साथ थे लेकिन मेक माय ट्रिप बालों ने मुझे बार-बार यही कहा कि अगले 15 मिनट में हम आपकी समस्या का समाधान कर देंगे और आपको कोई और कमरा दिलवा देंगे लेकिन देर रात तक भी मुझे कोई होटल उपलब्ध नहीं कराया गया थक हारकर मैंने दूसरा रूम बुक किया मुझे मानसिक पीड़ा हुई अतः मेरी श्रीमान जी से प्रार्थना है कि मुझे मानसिक क्षति और अपने नुकसान की भरपाई के लिए कंपनी से ₹25000 का हर्जाना दिलाया जाए आपकी अति कृपा होगी प्रार्थी सदा आपका आभारी रहेगा
प्रार्थी
सुदेश कुमार ग्राम बामनौली पोस्ट बास्टा तहसील चान्दपुर जिला बिजनौर उत्तर प्रदेश pin 246736 mobile number [protected]

I wanted to make bookings using makemytrip app and I have been offered mmt finance to use. I have used it once and it was helpful but it never showed up since then. It's been almost one month.

I have used mmt finance only once and I could never repay because it doesn't reflect though I paid small amount to check and secondly mmt finance option is missing on payment page to make further bookings. It has become extremely difficult to me.

Chat with Myra is not helpful. Would appreciate support from mmt.

Mmt must have proper support team to reach out in emergency.

App team needs to fix and investigate why option don't show up