MakeMyTrip India Complaints & Reviews

I had purchased mumbai kuala lumpur ticket on 6th jun 2019. Baggage was available 15kg per person during checkout but in e-ticket did not received any baggage info. At airport, we came to know there is no baggage to our tickets and had to pay 36750 inr for baggage. While coming, we contacted mmt chat & received e-ticket with baggage details as na both side but baggage was given from kuala lumpur to mumbai. Later when connected to india...

Today i am trying to book bus seat of sangita travels from hyderabad to pune. My payment has deducted from my bank a/c (Shamrao vithal co-op bank ltd) payment debit ack. No. P[protected]. But booking not done at time 8.26 a. M.in the morning.

So i am requesting to you please refund of amount of rs.945/- immediately.

Please do the needful.

Vinayak yeshwant vane
[protected]

I had refund pending from MMT for my ticket to Mumbai through Jet Airways.
Even 3 months after cancellation due to the company's downfall, refunds are pending to be received.

There is absolutely no method to connect with the company for the payments.

We are just told with similar replies every time if we try to connect with them on social media.

As per the initial communications - it was told to us that refund will be settled by May 20, 2019.

Ref booking id :NF[protected]

I have suffered severe loss for having booked in make my trip. I took up an offer of make my trip which booked two connection flights of two airlines with over 4 hours layover in mumbai. I took up the deal as i knew that make my trip was an app that can be trusted. My flight was scheduled at 20:15 on 28th of june 2019. On 28th of june at 05:48am a delay was announced and when i went to the airport i was informed that this flight of air india is prone to delays and that it was my mistake that i trusted the site. I called the toll free number of make my trip to do any alteration in the schedule but they took no responsibility. They said i could cancel my second flight as that was the only thing that could be done but then they will not refund me fully, not even half a part of it as they blamed me for having booked. I had to book fresh tickets which led to a loss of 17000 rupees with an initial loss of 10, 000 for my connection flight.

Hi i would like to complain about my pending refund.. I had booked tickets to seattle via jetairways and delta airways - blr-amsterdam and amsterdam - seattle for my parents and makemytrip confirmed the tickets as well.. However jetairways cancelled the tickets because of the jetairways issue.. My tickets were cancelled on 8th april and till date even after many follow up on twitter and makemytrip portal they have not yet issued a refund.. Pnr number is zzxlpn and booking id is[protected]

This has reference to the following booking codes with jet airways:

1. Booking code lebqqg - 1st june 2019, delhi to london for mrs garima bharadwaj and ms ishani bharadwaj

2. Booking code eyzesi - 21st june 2019, london to delhi for mrs garima bharadwaj and ms ishani bharadwaj


The make my trip booking id is nn[protected].


I have spoken to both jetairways and also makemytrip. The jetairways contact centre has informed that makemytrip has not cancelled the ticket, however, makemytrip is saying they have cancelled the ticket. I don't know whom to believe.

It has been almost three month that my tickets were cancelled and the amount held by makemytrip is over inr 93, 000/-. I have spoken to the travel agency several times, but there is no transparency in the system. When i will get the money, makemytrip says it is in process - i don't understand what process it is. Where in the process this is right now.

Please help to return my hard earned money back. Makemytrip should refund their commission fees even if jet airways is not giving them the money.

I booked a cab on 3rd july from vit vellore to bengaluru international airport at 10 am. Due to some unfinished business i got late by about 90-120 minutes.in the it was showing total distance was about 213 kms but the route taken by him was of 253 kms which he took without asking me.
I missed my flight by 15 mins but i paid him the amount which was send to me by makemytrip on whatsapp in addition with the waiting charges of 120 mins. 90 mins after dropping me to airport he called me to tell that i had to give additional charges for extra distance which he travelled for which i said we haven't deviated from route at any point neither stopped anywhere for anything, still asking for charges for extra kms for which he told me to talk to his office. When i talked to them they said that the driver can't take the recommendated route because by following that route he had to cross andhra pradesh border and had to pay for permit, so i said you should have mentioned that in your website but his reply was to talk to makemytrip customer care. After about 30 mins later he started calling me for payment of extra distance travelled which is 40 kms but when i calculated i was about 20 kms which i told him.
Now he said pay by paytm or by google pay but i am unable to pay as i dosn't have any money left in my account and sent him a proof of that, after that he started using inappropriate language using my family members in it and threatened that he would post those messages on my facebook profile if i don't pay him the money which i don't have and asked him to come and collet from me in cash but he doesn't want to come.

My e ticket number NN[protected].
Jet Airways cancelled the flights.
Please forward the details regarding my cancelled inward journey from London to Chennai. When I will get my refund money? Kindly intimate the position.
I tried to contact your customer care.
But in vain.
I was so much disappointed.
Waited for a long time in the line and frustrated
Thank you

Our travel date to london was 4th of april 2019 and 14th april 2019 which got cancelled by jet airways.
Its been 75 days but we have still no information on the refund from makemytrip.
We have mailed.. called.. tweeted so many times to makemytrip and they are not at all able to help us!
When we went ahead and checked with jet airways, they said that we are eligible for full refund which has been processed from there end

Dear team,

As i have booked a bus from pune to khamgaon dated 2 july 2019 of ticket no.84c6vabd (Operator pnr:[protected], makemy trip bus id:-nu[protected] but the bus was cancel by the respective travels & its create problem for us for travel with same day.

Still the ticket fare for the same is not refunded to us.

Kindly help us out.

Dear sir/mam,
I sachin chhabra working as teacher, saved money for my summer vacation tour and taken a tour package from mmt (Make my trip) with reference i. D-nl[protected]. (Attached is itenary sent by mmt) 20-26 june package of kerala costing inr:90046. I was cheated by mmt on 5 grounds mentioned below-
1) day-1 hotel great escape resort room given was of damp smells and poor infrastructure. Later when i shouted, then my 2nd day stay in same hotel was in better room.
2) boat house stay was committed in luxury boat ‘tarangini ‘ but actual stay was made in old basic boat named ‘symphony ‘.
3) sales girl committed that hotel port palace where we stayed for 2 days (24-25 june night) has swimming pool but hotel was having no swimming pool.
4) our 5th day of tour was monday, it was scheduled to be in kovalam (Refer itenary) and was prescribed visit of zoo, art gallery and museum... Since morning we traveled 150km from thekkaddy to kovalam and found all closed on monday (What a tour planning by mmt)
Last day of tour, we rushed to kanyakumari and came back kovalam but unable to see art gallery and museum.
5) complimentary breakfast was committed in hotel port palace but on morning of 26 june, we waited half - hour in hotel restaurant but no breakfast served, we left for flight empty stomach and grief of being humiliated and cheated.

I hope all my 5 grievances should be settled with genuine compensation from mmt, before i put forward my case to public media portal and wherever possible.
Regards
Sachin chhabra

Ticket id: [protected]

Jun 29

Product:domestic hotel

Category:check-in denied

Description:i am standing at the hotel - denied check-in

This issue was brought before the customer care through call and also through chat, at around 3 pm but after waiting for around 5 hrs at the hotel when i already booked another hotel, at around 8:30 i was informed about the alternative arrangements and refunds that u are providing. Does refund money only resolves the issue. What for the harrassment and pain that we suffered for long five hours by standing in front of the hotel. Many of our prefixed engagements had to cancel. I think responsible persons should be punished and i should be compensated.

I have booked flights for mumbai to singapore return on 12feb2019, flight get auto cancelled on 15apr due to unavailability of flight.

Received email from make my trip that i will get my refund back on 20may2019 however post multiple follow-up not received refund amount yet.

Also no customer care response ds to my query and calls.
Booking id : nn[protected]
You can call me on [protected]

Ref my pnr no zeh5rs wherein i had cancelled the return journey of 11/may from blr to dac, and instead booked blr to del. Indigo confirmed vide their sms sent to me on 10/5 having processed a refund of rs.3650/- thru mmt to me. However it has been 53 days since then but am yet to receive this refund in my bank. Can i know the reason as to why hasn't mmt refunded this amount to my bank yet???
Thanks/ vandana/ sanjay
Pls treat this urgent

I have booked the flight ticket on June 3rd from make my trip. Ticket is failed to book but amount got deducted from my account. I have checked with make my trip customer service already they said that they have not received any amount from my account but i received an email that using Zaak services 4022 amount got deducted. Kindly me to resolve this issue

I booked flight ticket to goa from makemytrip vide booking id NF [protected]. On booking the same got a voucher with the code Issued Instantly which was for unconditional discount of 25%. Had gone for a holiday there and booked hotel using the voucher and did not get discount, called makemy trip customer care for resolution initially they kept on transfrring the call between hotel and flight departments( all recordings available) and thereafter told me to send a mail. Kept on doing the hotel booking separetely as they confirmed for resolution of the issue in 24 hours. The ref number for the case was[protected], then came all sorts of funny solutions such as use the discount coupon in capital, do not leave space in between and finally got a last call on 4th June evening wherein i was told to share the snapshot of the coupon. Post that there is a trail of 20 mails to which they stopped replying. Even the mail reply is not coming leave aside and verbal reply. Would request you to please help me out with communicating to them that they can not take the consumer as granted, I never asked for a coupon and they duly confirmed on the phone that do the booking we will honour the same and now they are not even responding. We are living in a legalised society and makemytrip must have the courtesy to write back whether they are honouring their commitment or not. Non replying is not a solution at all.

Due to suspension of jet flights, i had to cancel my international flight tickets on april 19, 2019. Despite regular follow ups, the refund has not been given so far. I was also given to understand that people are getting refund but the refund against my pnr has not so far been honoured. I am regularly following up with make my trip but they are not listening at all. They are making excuses all the times.

There was change of management in the hotel, there were no one to cater. Rooms were very dirty and untidy, bed sheets were torn and stained, dirty washrooms, mosquitos and cockroaches in the room. Unhygienic living conditio, our whole trip was spoiled as we had to book another hotel for rs. 5500/- and took 5-8 hours of our time.
We are surprised how you have selected and recommended this hotel as 2 star. We are your regular customers and never faced any problem. Please refund our money i. E. Rs 5500/- as we want to be your customer in future. But it has been very disappointing and we are not asking for inconvenience charges and also not going to consumer forum considering your past services.

I am from Mumbai and I booked hotel from makemy trip hotel name Spot on 41887 shyam palace, sarita vihar, New Delhi booking id NH2P[protected] from 1st July to 6th July 2019 and I paid all booking amount also. but they refuse to provide me aircondition room, TV, Wifi. I show my booking ticket then also he refuse then I call makemytrip customer care from today 12.30pm onwards but no reply. I Mumbai to Delhi for work but today I wast my time for hotel chakkar.
Now I am not believing in hotel online makemy trip. I got bad experience.

Now I request and try to help me to provide aircondition, TV and wifi room and my today I lost my day charges Rs.1000/-

Thanks

Bhaskar khamkar
[protected]

I haven't recieved any communication from the company for 2 months about my cancelled flight by the airlines.
I have been chasing with them in all the possible ways.. Though they dummy seem to care about it.

Last communication recieved was foley's follows:
Booking id: nn[protected]
Dear customer,
As promised, we want to make sure that we are pro-actively sharing an update related to refund against your booking with jet airways. Based on the latest circular (Click here) received by us from the airline:
We have received a formal intimation by jet airways to submit refund applications to them.
We need to complete the claim process by 20 may 2019.
Further, the refund claims will be validated by jet airways within 45 days, as per iata procedures.
We are in process of claiming the refund amount for your booking/s as per the guidelines shared above and we will keep you informed on the progress.

Appreciate your patience and understanding.
Regards
Team - makemytrip
Note: please do not reply to this mail. It has been sent from an email account that is not monitored.

To ensure that you receive communication related to your booking from makemytrip.com, please [protected]@makemytrip.com to your contact list and address book.