MakeMyTrip India Complaints & Reviews

Dear Sir,

I booked a Room via MMT Booking ID - NH[protected] for a Single Occupancy Room at RedFox Delhi. I later went on the MMT app to get my booking modified to a Double Occupancy vide New booking ID no NH[protected].

At no time did the APP mention that my previous booking will be cancelled and will be charged the full amount without any refund. They just stated that there is a difference payable for the modification see the Screen shot attached.

I am shocked to hear that my total amount of INR 8076 has been deducted and I have been charged to full amount for the New Booking of INR 10268.

I have lost INR 8076 due to the misinformation of your APP.

See attached Screenshot it still showing Refund in Process.

How can you'll now refuse to refund this amount.

I am a customer of MMT for the past 8 years and sincerely request if you'll can review this matter as this is very bad.

Regards /Vikram

Dear sir/madam

i had booked ticket on 06.06.2019,
due to bus cancellation, i was unable to travel .

Ticket copy enclosed for your reference

since cancellation of srs bus service vide ticket number: ts[protected]lrtg/[protected]/kulasekharam-bangalore multi a/

make my trip id: nu[protected]

pnr: 74cppnp4

my registered mobile number during ticket booking : [protected]

as of now i have not received refund, kindly do the needful immediately

I'm Shri Raam Shankar, I have booked a bus ticket to Coimbatore from Chennai. The travel was scheduled on 13.6.19.

I have reached the location and I called that concerned travels (MVA) person, he told me that the bus got cancelled.

My MakeMyTrip E-Ticket for Booking ID NU[protected]

I haven't received any messages, e-mails or calls.

I have paid the complete money.

Right now I'm standing at the road without knowing what to do.

Time is 11.15 pm now

I got very much frustrated.

I had a call with mymaketrip representative as well

I need a convincing compensation from both MakeMyTrip and MVA travels.

They are so irresponsible

Kindly help me get my justice

Hi,

I had given a wrong review by mistake about Holiday Cottages and Spa, Manali instead of some other hotel which I stayed later. I tried many times to remove the same, but MMT is not allowing. I really wanted to remove that review since the stay in that hotel was really good and review was really bad.

Kindly request your immediate intervention

Regards
Greeshma

Dear Team,

I have been using capital finance for making my reservations and i wonder that i dont get any notifications before my due date for the amount i am suppose to pay neither by SMS nor an email. today i paid around Rs 40000 and i surprised to see only 38847 reflecting in my account. I would like to know the customer care number or any online portal of capital float which will holds my details, so that i can pay promptly and avoid my cibil getting affected. Kindly help on priority

Regards
Rajesh
[protected]

I booked ticket from Delhi to Australia city, money deducted but no ticket

10:45 pm 13 june 2019, call customer service told to wait as it stuck at bank

I don’t have more money to book second ticket, and it very urgent,
I am stuck, can not believe how money stuck at bank if it’s deducted through gateway from my bank, 46500 big money to loose

Make my trip is the worse travel company. I have trapped two times in it. I was willing to book bus ticket from Banglore to Mumbai for 24th June 2019 and when I was at checkout point. Payment was failed and I made the payment again. Payment done and what I have seen the date is changed and was the same date on which I have booked(13th June 2019). There was a rule written in the ticket that if the ticket will be cancelled up to 8 hour before the time of bus non of the money will be refund. It happen with me second time it happen with me one more time when I have booked a hotel in Puri and the date changed unknowingly and my money got waste.That time I thought that it may be because of my mistake but now I am sure it is because of the technical problem with there website so I will suggest everyone not to use this website ever otherwise your money will also sunk. My MakeMyTrip Bus ID: NU[protected]

Hi,

I was planning to purchase my tickets for Durga Puja from Bangalore to Kolkata and by mistake I booked it from Kolkata to Bangalore and the return from Bangalore to Kolkata. I realized my mistake next day itself and cancelled the tickets, so I have actually held the tickets for less than 24 hours and what I get in cancelling is a mere 19rs refund.This is extremely disappointing and horrible experience from Make my trips's end.I am a loyal and regular customer for them an act like this would never make me go back to that site anymore and moreover they don't have any customer complaint maid id where in I can register my complaint.

Booking id:NF[protected]

I made the booking from MMT for hotel, cab and train. I had a problems since i arrived in the hotel. The hotel pictures whatever they shown on the website is not as per actual. It was unpleasant experience at the time of hotel stay. When i complaint about the same on 09/06/2019 in the morning they promised me that 2000INR travel voucher will be send to my email address which is not yet given.

The hotel said after 2 hours that booking has been cancelled in MMT. I arrived at 7 30AM and requested the authorities to check in earlier because my kid was there with me. They denied at 9 30 AM they called and said the booking has been cancelled then i called MMT and after had a word with many executives the issue was resolved.

Secondly, I booked the cab early morning it was mentioned i got the message that driver details will be shared from 10AM till 11 20AM thriugh sms. I waited till 11 30AM and there was no sms. When i called MMT the person told me if cab will not be arrange they will cancel and issue the voucher. MMT always tried to bribe the customers but not overcome with the plesant journey and response.

Thirdly, I booked the train tickets and it was WL, When it was confirmed the seats allotted was all different places. I dont have the chance to cancel the ticket at the end of the day. The journey was 11 hours we 2 shared same seat in the night in order to reach the destination.
I dont know whether i will trust MMT for anything more or not. It was unpleasant experience i had in the trip.
I had problems earlier with MMT whenever i booked the vacations, holidays from them.

I tried booking domestic hotel on 1st june through MMT app. Booking did not take place but money was deducted from my bank account. Got a single call from customer care same day stating it will come back in 4 working days. Its been 12 days but still i have not got refund. None of helpline is reachable.
When and how will i get my refund? Reply earliset

Dear MMT,
I am Sandeep kaur, I did a booking today in Kasauli at Dev Villa hotel but I just wanted to cancel it due to not finding the location and due to heavy rain.However, I called 6 times to request your team to help me out or refund me back, Every time they put my call on hold then transfer my call and harass me for 3 hours. I haven’t even checked in hotel due to this bad experience with MMT people they are not helpful, non-cooperative and harrased me alot.As I am very old customer of yours and using it from last 5 years bt now onwards I will never ever use it and I will stop my links to use it because of bad experience otherwise please refund my money back.

My booking id was by the name of Inderjit Singh
PNR [protected]
Booking id NH[protected]

I had booked on make my trip 3 business class tickets booking number
[protected]
[protected]
[protected]

Total Approximately rs 5, 60, 000
These were jet airlines flights. Since it’s been shut make my trip has only been giving dates and is not returning this amount back to me. I had paid make my trip the money not jet directly it’s make my trip responsible to return my money to me and keep waiting for jet airlines to return it back to them whenever or never which time will only tell but make my trip has to return my money ASAP

I booked a ticket from delhi to jammu on 5th june and depart date was 6th june and on the day of travelling, I got a call from[protected] maheshwaram travels and he told me that the bus was cancelled and they will refund my money in 48 hours but I didn't get any refund yet. Please tell me why and when I get that.
Below are the details for my travelling.
Delhi to Jammu
MMT Booking ID: NU[protected]
Operator PNR: TS[protected]DEOI/13502/Delhi-Katra Sleeper
Operator Name: Maheshwaram Travels
Dept Date: 06/06/2019
Seats: 3
---
Boarding Time: 09:30 PM
Boarding pt: Red Fort.
Address: Red Fort LandMark: Metro Station Gate No.3,
Contact: Jammu,
---
Drop pt: Jammu,
Address: [protected] [protected],

Flight for Delhi-Kullu via chandigarh on 24.06.19 was booked. Flight from delhi to chandigarh was cancelled and my seat was rescheduled from 5.40 am flight to 11.15 am flight which created misconnection from connected flight. On contacting MMT I was redirected to Air India instead of providing any solution. (Bad experience no. 1) with personal efforts could get matter resolved and got ticket in 6.45 am flight. I requested MMTthrough customer care to mail me reissued ticket. MMT responded promptly and sent me two mails but instead of appending reissued confirmed tickets, they sent me old cancelled tickets each time. (Bad experience no. 2) Is it the kind of service expected from a travel agency? Very sad and annoyed.

I Have booked a hotel through Makemy trip india on 8th June 2019, 11:36 PM.
I was travelling from Hyderabad to Warangal on that day, i got reached the hotel around 00:30 AM ( 9th June) and showed the booking details to OYO 17316 Radhika Residency, Hanamkoda, Telangana. At the reception counter i have received a shaking news saying that no rooms are available in that hotel. but the hotel got received the booking confirmation details to their TAB. Then i immediately called to OYO Customer call center, they advised me to contact Makemytrip since the booking was done by thru. Immediately i tried calling to Makemy trip customer call center, neither they responded to my call nor lifted my call. I have been tried calling them from 00:45AM ( 9th) 03:00 AM. none of the company representatives responded to my call.

I lost my sleep for that entire day due to this incident. i have waited infront of the hotel for long hours for awaiting the call from makemytrip, but vain.

Here i bring multiple issues to ICC forum.
1. They have provided 24X7 Customer support number, but no one responded/ sometimes number is also not working
2. I lost my wealth and good health for these day, since i miss the opportunity in for that travel purpose.
3.my time got wasted 8 -9 hours, to and fro from warangal to Hyderabad.
4. next day i got sick because i lost my sleep.
5. my mind got totally disturbed due to this incident, this lead to mental truama, agony & pain

i request ICC arrange the to compensate the loss of 1.77 lakhs ( travel time + lost Sleep+mental agony+pain+ business opportunity for this trip.

With reference to the Cab service vide
booking ID NC[protected], booked through MAKEMYTRIP APP the cab did not turned up on
the day of booking.

Not only that MMT arranged a tri-party
tele-conference with Cab vendor on the same day and
tele-conference conducted for around one hour. CAB Vendor
informed me after listening that they can not provide this
service and asked me to book another booking of cab with
another vendor.

Even MMT executive promised me to refund the full amount.

But MMT has charged full amount even though the services was not
availed.

I want my hard earned money back.

On 10th June 2019, I booked a domestic hotel in Hydrabat. But there were transaction made but i do not received any confirmation and booking id.

I try to contact Makemytrip but i could not get to their customer service. And their online customer service were not helpful at all get no reply from them . All phone call service were useless could not even reach them, not event have option for this application.

MMT is doing fraud with me, on booking ID - NN[protected]. When i booked this ticket - i opted for no cost EMI, but MMT did not offer no cost EMI in the end and that is why my biller is now asking me to pay the complete amount. Earlier the customer care executives like Arindam, Aargo, Sohum etc spoke to me and said no deal was applied but later their floor supervisor another cheat by the name of Anuja said that interest EMI was charged. They are no.1 fraud and looting the customers. MMT should provide me the interest that i will pay for ths booking to my biller.

I've been contacting MakeMyTrip customer service since last one month to follow up on refund but am not getting any proper response from support team. Last, when I spoke to them, they kept forwarding my phone call from one person to another in the hope that I would disconnect at the end.

Sometimes, they just cut off that moment when they hear 'Jet Airway'.

The booking was made on 11 Mar, 2019 through MakeMyTrip.com website which had been cancelled due to temporary suspension of Jet Airways operations.

The worst part is that their live chat support, It's as good as any Chinese robot. No humans.

Their voice auto-reply keep saying "the refund is being processed and will take 3 business days" ever since the ticket was cancelled.

It’s definitely is not a professional service from MakeMyTrip.

Have already email their concern department but no answers.

I have booked a bus ticket on june 1st 2019. The bus is orange travels from Hyderabad to kochi. The bus timing is 2pm.On 11am i have noticed the travel agent number is not working and i reported in makemytrip customer care. They told that bus will pickup me on time. I reached on 1.30 pm. I reported on make trip on 1.45 pm and continuously i contacted makemytrip til 5pm. On 5pm they inform me i missed the bus. I am sure bus didn't reach in my boarding point and no pickup vans came for pick up me. I need the refund and one day salary.