MakeMyTrip India Complaints & Reviews

Everyone should know this it is very worst service from make my trip for cab booking.
I had book a cab for saputara for 28th may morning 6am, the mmt has sent me the drivers phone number and car no. Prior to the journey date at night 11.30 pm.
The next day when i was suppose to travel early in the morning i tried calling up the driver but to my surprise the cab was cancelled. I got no information for the cancellation of the cab.
The reason i was told was that there vendor has cancelled the trip.
I got no support or alternative service from mmt.
I was unable to travell because of such pathetic service.
It was my parents aniversay and the day got ruined.
All the hotels booking were wasted.
I dint got any other alternative way to travell so all my trip got spoiled.
Never ever book a cab from mmt.
Worst experience from such trusted companys!!

Dear all

I is unbelieved that make my trip not provide my no to bus services and not provided my no to bus operator.

It is shameful how u r providing services and now my bus is leaved without calling me.

We are searching the bus since half and hour.

They are provided mobile no after departure of bus it is ridiculous.

And need refund the charges as earliest.

With great regret we are compelled to write this mail that inspite of informing you multiple times since the beginning of our trip regarding the dismal condition of the vehicle (tempo traveler) which was provided to us, on which we were to travel extensively close to around 42 hrs in the scorching heat with our family members involving tiny kids, there was no sincere efforts made from your end to rectify the same inspite of sending you pictures and video clips in whats app. Instead for your convenience you had preferred to rely on the lies of the vendor providing the vehicle. Its horribly disappointing that you being the head of operations your rationale dictated that a vendor would be honest enough to accept their short comings . So rather than changing the vehicle which we rightfully deserved u didn’t hesitate to ask for more money (Rs 9000) in order to change the vehicle. We consider ourselves a trifle lucky inspite of our added inconvenience that our vehicle was intercepted on our approach to the Delhi airport by the traffic police personnel and we were categorically told the vehicle would be impounded on grounds of expiry of fitness certificate and we would have to hire a different vehicle to reach the airport. It was only because we were a group of doctors travelling along with kids that they were kind enough to let us go after persuading them for around 30 mins in scorching heat, after paying a fine of Rs 2000/- from our pocket. I am sending you the documents of the vehicle. So we had to suffer miserably throughout our tour inspite of making the full payment much before the start of our trip. We are not certain whether this is the plight that customers of make my trip face and we have also realized the price that we had to pay for laying our faith in your company. Now the onus is on you on behalf of make my trip to adequately compensate us within 3 days failing which we would approach the PMO to ensure that our woes are taken care of.

Hi
This is priyabrata I booked a hotel through mmt from SEP 2-5 for.langkawi city.the problem is that some information given by make my trip is wrong and confusing. While searching the hotel address in cenang area it's filter out but after booking it's showing 14km away from cenang area while there are same Zen rooms available for confusion. The property in Google showing near under water world which is wrong it's away from its location.in Google the hotel showing permanently closed.how come make my trip people didn't notice such irregularities.for your information I have attached screenshot of all.you can check and for these small thing I don't want to bother again and again .r customer service not replying through chat and via helpline that is really unfortunate.mmt where am a very good track record and am a good customer of mmt.these people are neglecting like anything.in the main page of booking it's written booking refundable and in inside it's non refundable which is very tricky by mmt .I could not understand your intention behind.while booking late night I might have overlooked such things .from Ysterday night to today the customer service centre saying one thing that we are trying to contact hotel and they are not reachable.how come a travel agency such big one don't have any contact with them. 12hours gone by and that hotel people unable to available for conversation. Totally they are making us fool .just wasted our time and money .as am not a new customer I can book new hotel and mmt can cancel it with refund, this simple solution but these guys just wasted my time from yesterday.i have all evidence to suit file against these kind of bluff. They don't know am a defence officer and what could I do .no doubt mmt going to loose a valuable customer today and their respects.tody I will delet their app .and I wish you people take my issue of booking or cancel with full refund .I am looking forward for good support.

Sector: hyd-bdq
Date of journey - 29 may 2019
Names of passengers: manas pal & gorky pal
Pnr no: ze1y5s
Dear sir/madam,
We booked the above air tickets through makemytrip.com, and selected the following seats for the journey: 2e & f.
However, we were provided initially through mail and also in the check in counter the following seat nos. 27 d & e.
The counter person gave the reason that the...

I have applied for a thailand visa against booking i'd: nv[protected] & nv[protected] on dated 09/05/2019 and 12/05/2019 paying full payment of rs.2881.00 & rs.1499.00 15 days has been no update from make my trip. Trying to call several times, done email several time, but no respond. Even call centre people does not pick up the phone. Such a cheatable service from mmt in visa section.

Waiting till today and since my travel date is approaching i have got an visa from alternative source. Worst service. Being a long term customer got very poor and money taking business by mmt

Hi,
The main thing when we were in kruger national park then we were informed that the mmt employee forget to book our internal tickets that is johnnesberg to george. And asked us that if we won’t pay rs. 18000 urgently then we are at our own. When we booked the package they told us that all our all the tickets are been done and everything is included. Still we had to face so many problems in the trip. This was one of our worst trips i should say just because of mmt employees. We would like to claim the rs18000 back as we paid it because at that time we don’t had any option expect paying them. Help us with the link or procedures to file a complain regarding the same and refund claim for transfer for hotel to airport and ticket.

I was booked a ticket from faizabad to delhi on 21st may through make my trip application. On the evening of journey date i recieve a massage from bus operator that you refund is proced then i call to bus operator & he is saying that your booking is cancelled & you recive your money with in 7 days but make my trip app is showing that you completed your journey & it does not refund my money to me. Plz help me to refund my money. Plz take strong action against company.
Bus ticket details are —
Operator name - city land travels
Operator pnr - 64pkmh3c
Departure date - tuesday, 21 may 19, 9:45 pm

Make my trip has given me a mmt travel finance of 200000inr through capital float.. It was appearing in my mobile app and wenevr i tried bookingbthe option showed me in final booking page.. And from today its not appearing in my booking page and i tried more than 50timea to contact make my trip customer care and when they hear why its not appearing there.

I was allotted travel finance credit. While booking mmt mobile app doesnt showed such option and tickets are booked. I wanted to set up standing instruction before booking. I was intimated that this arrangement is with capital float and option for setting si was not given by either mmt or capital float. I have tried more than 5 times to mmt and capital float for the issue. But my issue is not resolved yet. Which could eventually affect my cibil.

I have booked Delhi to Phuket ticket from MMT for three persons. One person surname came twice. I complained immediately in customer care but did not resolved for a week. I called again and again in the process. Finally after one week MMT said to cancel and rebook. I have to pay around Rs15000 extra in this process. I want refund from the company and compensation for mental harassment.

Thanks

Dear sir, this complain is not for any refund. I would lie to bring to your notice that i had taken package online and ref no. Crm id :[protected] and your representative name is mr. Sumitkumar.
Here i wish to high light that mr. Sumit kumar has proved us very bad inova without taxi passing car which has occurred the accident in dharamshala. We are lucky that we are alive because driver has suffer paralysis attack during the running car. Even though i took the driver in hospital and gave all medical treatment which was possible from my side and gave statement to police department for better medical treatment in favor of driver during this procedure i have called no. Of times to your representative and transporter but unfortunately no one has support me and only asking for medical expenses which was shocking for me because i have very good experience of mmt in my leh ladakh trip but i was surprise this time and feeling bad for your service. My two days are west during this trip but from your side no one is interested for saving the life of driver which i think shameful for mmt. I personally request you to refer my trip and take my all complains from your representative mr. Sumit kumar which is essential for your prestige and your good will because you should know what practices are going in your group.

Once again i personally request you to please arrange your representative for collecting more information because my english is not good so i cant describe all matters in proper way. My interest is only to highlight the real fact with regards nikhil pandya mobil no.[protected]

What a nightmare. I booked a reservation at lorent manor annex from make my trip.
Below are details
Pnr: [protected] booking id: nh[protected]
Room #105 was not even broomed, it was dirty, water jet in toilet was not working, gyser was not working, tap and shower were broken. Toilet paper was all wet.
On my complaint mmt said it will be resolved but was not, complained again 2nd time they refunded 1249 rs and said room would be changed. Room was not changed and no one bothered to even call.
Mr tarun [protected], who was in charge also assured room change but as usual when we are duped no one comes to the rescue.
One more thing when i ordered food from the lorent manor, the serving spoon still had food on it probably used from before. I complained at reception and the guy said take it to the kitchen, i was pissed but when i went to kitchen and told them, the guy wiped the spoon in front of me and was ready to give it to me, disgusting!!!
And top of the cherry these guys charged me approx 8300 for this.
I banged my foot on axe.😥

Am a regular customer of make my trip. I had booked air return tickets from ahmedabad to delhi on 13 may 2019 for 2 june 2019 returning on 6th june 2019 for 6 people. On 14 may 2019 i again booked a single ticket for the same return flights of the same date i.e of 2nd june 2019 returning back on 6th june 2019. But i got the tickets for 2nd july 2019 returning on 6th july 2019 for both the cases. Since 24 may 2019 i have been calling the customer care service of mmt and everytime they tell me to wait for 24 hrs to solve the problem. As an excuse they tell me that the booking logs are still not created. I dont know what this companies get by doing such fraud and gaining mear 25000/- from us. Such beggers i say. Hell with this company never in my life i would book a 25/- ticket from such goons and also will be forwarding this complain to each and every complain service station. My booking id are
NF[protected]
NF[protected]
Also my complaint number for their customer care are
[protected]
[protected]
May god give them peace by such frauds

Bhagirath Sutreja
Gujarat

I tried to book rail tickets with my account, and the money got deducted, with no booking.
Again i tried to book the ticket, this time also same thing happened.
Isn't it shameful!
Mmt charged me 2 times for something that i havent got.
The bitter part of the story is they are denying for any such transaction.
Even though i have transaction ids of well recognised and also from their partner phonepe.

I have booked tickets for delhi to norway and applied for insurance. Payment had been deducted for the same.. I received only tickets and invoice. No insurance document have been received separately.
I have checked with customer care it seems that insurance have not been applied for the same before. Even after 20 days of booking a ticket no one is checking the documents are circulated or not. Not even a single reverification regarding the documents have been done.
I took invoice for the visa application... Due to insurance document visa application got rejected. Either refund for visa appointment or arrange for my next appointment.

I have mmt travel finance of rs.200000 through capital float.. It is appearing in my mobile app and whenever i am going on the final payment page their is no option to use this credit facility. I tried more than 10 times to contact make my trip customer care and when they hear why its not appearing there. And issue is not getting resolved. When i called capital float customer care they says everything is fine from our side you need to speak to mmt customer care.

I don't know but problem is not getting resolved and feeling i am dumped by this offer.

I have also attached of website payment page.

I booked a flight from bhopal to bengaluru on 17/05/19 for rs. 6578, well the amount was deducted from my account but the ticket booking failed and so i was expecting a refund, but i never got it... I also contacted mmt support through chat and they said that you will get your refund in next 2-3 days, well it has been more than that, and i haven't.

Please help me..

Dear sir/ maam,
With reference to id’s 1) nl[protected] nl[protected] nl[protected]
We had booked holiday packages from kolkata branch office for our family with 9 people.
We always considered mmt as a company with client satisfaction as main moto. But it turned out to be myth.

We were given trip that included 11 days & 10 night. Our biggest mistake was that relying on mmt we didn’t count the day’s. I never thought that package will have date cheating.in reality we are getting 9 & 1/2 days & 10 nights.

On putting up this matter to faiza who was taking care of our trip & mastermind behind this misleading she straight way denied. We have been asking for proper itinerary from faiza since long time but she was pushing the matter & was only concerned with payments. Each time she sent itinerary with mistake’s. We always received ‘vague ‘ itinerary. On receiving day wise itinerary which was still vague we found that it was just 9&1/2 days. We wouldn’t have counted date but delay in sending proper streamlined itinerary from faiza side made me suspicious. Only to realise that that we were misguided with days.

I was informed that our flight will be early morning but not the fact that because of this we will loose a day. Mr anit sarkar was extremely rude & insensitive to our problems. Would appreciate mr. Sudhanshu to try to solve the issues but the fact remains that the matter is unsolved. May be certain things are not in his hand. But at least he had courtesy in replying & trying.

Worst part is to hide the mistakes of a “salesperson”, here a valuable client has been turned to “scrape goat “ by mr anit sarkar.

Profit motive is always important to run a company but nevertheless equal importance is trust & clients satisfaction.

A client who is paying 16 lakh for a trip will not argue for meager few amount. Clients are considered as assets in service sector but here we have been not only framed wrong but cheated too.

I understand that flights are booked, time is less but still there are other options to compensate the mistakes committed by salesperson. Instead of provide concrete solutions we were cheated.

A client bring’s more clients by reference but here u are cutting the roots only. We genuinely expect concrete clients friendly & satisfying reply.

Tried to bring to notice that such misleading are being done by salesperson to earn commissions. If mmt is least bothered about clients they will definitely take adequate action. Hopefully this issue isn’t treated as garbage because complete payment from our side is done. So obviously we are handicapped & ball lies in ur court. Still i expect justice from mmt.

Hopefully you will do needful as soon as possible.

I had booked 2 round trip air tickets from mumbai to geneva by jet airways through make my trip. (Mmt booking id nn[protected] since jet airways flights got cancelled i asked for refund on 18/4/2019.) jet airways told us that the refund procedure has to be initiated by mmt only. Since 19/4/2019 we have made numerous calls to mmt and also followed up through twitter but every time the cool reply given by mmt was that the refund was under process. Yesterday i recieved an e mail from mmt saying that since the claim was not submitted before 20/5/2019 which was the last date given by jet airways for accepting all claims for refunds of cancelled flights i was not entitled for any refund. Why should customers suffer for the inefficient, lethargic functioning of mmt as they have failed to submit my claim before the last date. Mmt does not give email id or cell no of their higher officials but the customer care toll free no officials have a standard reply of sorry for inconvenience. Whom should we approach for justice? Mmt is cheat, liar and swindler of our hard earned money. They must have got refund from jet airways but they are using our money