MakeMyTrip India Complaints & Reviews

We had booked a package online with make my trip for Himachal -NL[protected] worth 64000/-. My wife is having some critical pregnancy issues and doctors have suggested not to travel till delivery so we are requesting for the postpone of my current Himachal package or change the travellers details but they are not considering the circumstances and changing the dates or changing the travellers details also. In the terms and conditions there is no mention of this. Even though I have submitted the medical documents MMT is not considering the request and giving us the required change. MMT is trying to fraud the customers without giving them proper details and flexibility considering critical medical conditions

Booked a trip for a journey twice but both times it failed, it was mentioned the refund is processed and will reflect in my bank account after 12 days at most, however the money charged for one of the bookings has been refunded successfully and reflected already but one of it still remains unreflected. Please kindly see to it that the remaining one gets reflected aswell it has been well above 12 days now.
Respective Booking ID's for both bookings :-
Booking ID-NU[protected]
Booking ID-NU[protected]

Hi,

I am Madhava from Hyderabad. Recently i had a hotel booking for 3 rooms on 2nd June 2019, in Mahabhaleshwar through MakeMyTrip(MMT) which was confirmed by them though mail and SMS. I was given OYO customer care number as contact for my booking through MMT. I had to go through many calls to get the actual hotel contact and When i contacted the hotel just before my chek in, i was informed that my booking is not confirmed at their end. Also, Hotel staff said that they wont deal with MMT. Immediately i have contacted MMT customer care where they did many false promises due to which around 4 to 5 hours of my time was completely wasted. Finally, i was informed by MMT customer care that, they can't help me in any way in this booking and forced me to take an alternative. I was in a trip with my entire family including 2 children and 2 senior citizens. All o[censored]s suffered a lot in hot noon due to this MMT fake booking. Our complete day spoiled due to this. And moreover i had to take alternative at a higher price than my budget.

With this entire experience i understood that, MMT is tempting customers to book hotels online at budget price and finally leaving them helpless and forcing them to take alternatives at higher prices.

With the help of this complaint, am expecting a reimbursement of extra expenses incurred by me as promised by one of the MMT customer care staff to me. Also, MMT should stop allowing customers to book an OYO property through MMT as MMT is not having any control over that kind of booking. And, at last it is customer who had to go through all the problems due to this.

Regards,
Madhava.

I have been trying to delete my makemytrip india account forever now, but there is no option on their website to do this, which is SUPER annoying. please delete my account. Every time I go to customer service, it automatically loads to a page that says 'you have no bookings.' How is there no option to delete my account? do better, makemytrip india.

Booked flight from Jet Airways 9w0616 code NAYVRY from Make my trip, The flight got cancelled & further its' more than 45 days still didn't receive the amount. Complained several times but Make my trip has taken the amount in the name of flight booking and not refunding my amount. I need a full compensation against the mental harassment got through with make my trip & would request you to please help me out.

Complained again toady[protected] but seems make My trip forfeited my money & in no mood to refund the same.

Mobile no - [protected]

How Indian Govt allows to operate MMT? Really wants to know on it against RTI act.

Dear sir,
i have taken mmt finance for rs 47509, i have paid rs 15836.33 through
vijaya bank oon 3/6/2019 through your make my trip app via paytm the amount was debited to my account but i have not recd any message from you side pls look into the matter include some more banks so that auto debit a
account can be done include bank of baroda
G ravinder
[protected]@rediffmail.com
[protected]

Air ticket was booked for me along with my family
on 11th june 2019.
Booking id: NF[protected]
Mobile number: [protected]
Email id: [protected]@gmail.com, [protected]@yahoo.co.in
.But due to certain circumstances we had to go on 9th of june .Hence i clicked on the change of date option and set the date on 9th june.The bill was shown and i paid the amount but after the booking it was shown that the ticket had been shifted to 6th of september instead of 9th of june.I had no work on 6th so i cancelled it and got the refund the partial amount but the mistake was from their side and when asked to customer care they are stating they can't do anything and are not accepting the mistake.So who will take the responsibility of my remaining amount gone.I want full refund of my money

I have booked Jet airways Flight thro Make my trip.
Jet airways cancelled the flight, I raised refund request on 14th april
My refund is still Pending ..

Booking details : NN[protected]

Every time when I call customer care executive, they will reply we don't have any info from airlines and put blame on their backend team..

Requesting to support me in getting refund

Regards,
Balasubramanian.G

Booking ID : NH[protected]

Frauds and Mistakes committed by MMT:
1. Charging 3 times on the credit card which should have been just once.
2. Two extra transactions done by MMT without any permission from the customer or without OTP.
3. Did not inform the customer about these two extra transactions and choose to remain silent.
4. Security breach and misuse of credit card details.
5. Trust breach - There was no effort from MMT to even identify and resolve the issue. The customer had to find out everything by himself.
6. Causing grief to the customer, penalty was charged from the credit card company for MMT's mistake. Faced traumatic situation, due to poor response from customer care.
7. In spite of several calls and mails, MMT chose not to respond back.

My booking ID NF[protected] had a booking using MMT for Jet Airways. The flight operator cancels the trip and I had to pay EXTRA for booking it last minute through a different airline. Now i understand its not MMT's fault but whats with all the lying. MMT reps have been lying to me on every call that the refund has been initiated, however its been over 2 months that no credit has been received. I'M NOT RICH ENOUGH TO BEAR THIS AMOUNT ON MY CREDIT CARD. Hence i would like to complaint about keeping me unaware about the situation. MMT People have all my recordings but they have not been able to refund. It is not my fault if JET airways is not returning MMT's Money. I bookied the flight through MMT and Not Jet hence i would also like to submit a complaint in the local session court, after the consumer court's complaint.

Regards,
Divjot Singh
[protected]

Dear Concern Team MMT,

I have done one booking of OYO 37673 Hotel P2 of Digha on behalf of my friend named Suman Mondal on 04.06.19 through "Make My Trip" and also made the payment for the same on the said date and then i got confirmation mail for my booking.

Booking details is stated below:
Booking id is- NH[protected]
Hotel Name- OYO 37673 Hotel P2, New Digha
No of rooms: 3 Rooms
No Of Guest- 7 Person
Check-in Date : 05.06.19
Check-out Date: 07.06.19

But when my friend reached at hotel, the hotel authority said there is no booking though my friend had shown the confirmation mail of Make my trip to the hotel authority . I have called several time to your customer care for resolving the issue but they are saying that within 10 minute we'll trying to resolve the issue but no calls are made to us from Make my Trip team.

Now problem is due to non availability of hotel my friend and his family suffered a lot and he also did a General Diary to Digha police Station against "Make my Trip" which is annexed herein for your kind consideration.

Now my friend putting blame on me and asking for money back of 25000 as he and his family was reached at Digha by rented vehicle. Now you tell me what is my fault? Due to your team's irresponsibility why i should suffer?

The booking confirmation mail and the general diary of Digha police station is attached herein for your kind consideration. Please find the details and please do the needful for compensation because if i have to pay for this and you didn't do any support then I have to go to the consumer forum for such unnecessary harassment.

Respected sir/Madam,

I booked air ticket from Make My Trip, Flight was of Jet Airways.

Booking Id - NF[protected], MUMBAI to INDORE.

Jet Airways 9W-383

Journey date - 07/04/2019

Travellers me and my wife

Suresh tiwari, vimlesh tiwari

As above mentioned flight was cancelled from company itself, I didnt get any refund yet.

I have followed up with make my trip, but they always message me that they are in touch with jet airways.

kindly instruct them to refund my full amount as soon as possible.

I shall be thankful to you for this.

Regards,

Suresh tiwari, Indore (MP)

It was only last month that i made a online booking of train ticket from ur app but due to some reason the booking got cancelled and my balance has also got deducted from bank . It was being told that i will get my refund within 12 working day directly into my bank account but till now i have not got any response about the refund amount ..please kindly do the needfull...
Please eeeeee...

I hold the vodafone mobile and residing in chennai. I have received in whatsapp as well as messages regarding booking and cancellation of a bus ticket operated by orange tours and travels and booked in your portal. The details of the booking are:'
Name of the passenger : darshan
Mmt booking id : nu[protected]
Operator pnr : 74p53vuk
Journey : mumbai to pune on june 6 2019-dep at 05-10 pm
Seat no : e4
I have not made the booking nor have authorised any person to use my mobile number to book tickets.

Thanks
Anantha padmanabhan, k
Chennai.

I have booked a resort feliz room (Haritage village resorts & spa, manesar). The dates entered by me in the booking form were 8th june check-in and 9th june check out.

Post payment, i received the booking confirmation email and found that booking was done for 7th june.

Immediately post booking confirmation email receipt, i have complained to mmt customer care and wrote them email too at [protected]@makemytrip.com

I informed mmt people that they have to make it sure that no loss happened to me.

Payment amount - rs. 5346.

Request your support to get it resolved.

Regards
Amit kumar

During our recent trip to bhutan on 23rd may to 30th may 2019, we faced many issues regarding our hotel in paro, (Tashi phuntshok), provided by make my trip which as they said was a deluxe category 3-star hotel,
We faced many problems such as rats in the room, no proper drinking water, no intercom in the room, rude staff, food quality being poor, the rooms missing the basic facilities and hygiene, are some of the many problems we faced during our stay.
We complained this to the make my trip advisors and tour managers, expecting our problems would be taken care of and our trip wouldn't end on a bad note, but all our efforts went in vain, all they said was that they'll take care of it, or they're still taking care of it.
Our trip has already ended, so it doesn't make sense what are they still doing.
We are highly disappointed and dissatisfied with the services provided by make my trip, given that we had paid a decent price and booked deluxe category hotels.

Book my railway ticket from make my trip on 18th may 2019 and cancelled it on the same day at 11:26 pm.
According to the policy money should have been refunded within 3 to 12 working days.
But now it has been more than 12 days since i cancelled my rail ticket get the money has not been refunded. The amount to be refunded is inr 6340. My booking id is nr[protected] and irctc pnr is [protected].
Infact i discussed about my refund and gave all booking relayed details and even emailed the same to make my trip yet no action is taken till date...
Hope you understand my concern and act on it as soon as possible.

A cancellation request was sent to rail service of make my trip as the customer care wont respond after 6.30pm. Poor app interface won't allow me to cancel the same my booking reference was

Tax invoice
Advance receipt voucher no :

[[protected]]

Invoice no.

[[protected]]

Date

30-may-2019

Place of supply :

Haryana

Booking id:

Nr[protected]

https://supportz.makemytrip.com/Mima/BookingSummary/
Was provided which was also not working.

I have booked a ticket of 9938/- from Ahmedabad to Delhi on 28 Apr from my BF EMI Card. But due to certain problem I have cancelled the ticket and the refund amount was 6363/- On 31 May I have got a message from BF that the Emi of 3371/- will be deducted from my account.

So in this regard I have call to MMT on 31 May. The customer care from Bandra, Mumbai attended my call. The agent name was GAJENDRA BAJRANGBALI PRAJAPATI. He said your problem will be resolve. He send me a link and said forward this msg to [protected] within 30 sec. I[censored] send this msg after 30 sec then it will be of no use. I have sent this link within 30 sec. Then he asked me to fill up the details. I have filled up the details and submitted but it was not submitted. The MMT agent told me that ur account is not linked with UPI and the payment will be transferred to ur account through UPI only.

Next he enquired about my bank account and asked me which account was linked with upi. I have told that none of my account is linked with upi. So, he told me that he will link one of my account with upi but for that u have to give me ur full atm card details.

First, I have fully given a details of my sbi card. When it was link then he told me that ur number is not link with sbi so u have to give another account details. Then, I have provide him full atm details of hdfc bank atm card. But in hdfc bank the amount was 0 so it was also rejected.

Finally they asked me you have no such account where u should have some balance? I have told him that I have certain balance in my syndicate account. Then he asked me about syndicate account details. I have questioned him what is the need of my card details. He told me that I have to link with UPI and then only u will receive the full amount. I have given full details of my card including cvv, exp date and OTP.

Then, I have received a msg from sbi bank that ur amount 2106.18/- was deducted from ur account and I have check and found the same amount was deducted from my account. At the same time I have got another msg of 4999/- was deducted for AIRTEL MONEY from my syndicate account. After 1 min I have got 2 msg simultaneously which shows that 5000/- was deducted for CITRUSPAY KOTAK from my syndicate account. Then, I have got one more msg of 524/- was deducted from my account for AIRTEL MONEY. Then I have got 1 more msg of 499/- which was deducted for OLACABS COM from my account. In between I have transferred my rest of the amount to other bank.

When I have called to MMT Customer Care then another agent named RAHUL SHARMA picked up the phone and told me that u will get ur amount when u will send the link within 30 sec. After the confirmation u will receive all ur amount.

When my account was zero till then I m getting the msg regarding my transaction. Now all my transaction was decline due to insufficient fund.

I have lost my 16022/- from my syndicate bank and 2106/- from my sbi. Till today I have not refunded my cancellation amount of 6363/-.

This is my hard earned money. Do some needful so that I will be thankful to u.

I had reserved tickets for three persons including me in the flight sg 748 for a trip from bangalore to kochi on 31.3.[protected] with pnr l6dzfv. On 23rd march 2019 i received a phone call from spice jet office number and informed that the flight sg 748 on 31st march 2019 is cancelled and the flight charges will be credited to my bank account. As i have not received the amount, on contacting spicejet they replied that they have credited the amount on 23rd march 19 itself. To make my trip and asked to contact the agency for refund.

Please refund the charges at the earliest