MakeMyTrip India Complaints & Reviews

Dear sir/madam,
We have issue with cancellation of ticket with booking id: nn[protected].
Background:
1. My name is kishorbhai kava, i booked ticket from makemytrip with above booking id.
2. Before booking i had a telephonic conversation with your representative and booked ticket as directed.
3. When i booked my ticket i checked online it was showing as this flight is refundable with cancellation charge as inr 649.00 only.
Issue:
1. On 27th december as my travels plan have changed i tried to cancel ticket expecting a refund as advertised on site while booking.
2. But, to my very surprise that was not the case, refund amount is being showed as inr 00.00, whereas i was expecting the whole amount to be refunded.
3. I am not very happy with this. And it is realy very much need to change the date of travel and airlines too.
4. As am a regular makemytrip customer and frequently book flights using your website (My email id is: [protected]@kawapresses.com).
Can you please check and resolve this for us. Hope it works in our favor.
Any more information required please contact me on the above email address. [protected]@kawapresses.com
Thanking you,
With regards
Kishor kava

Hi

I had a holiday package booking with make my trip (Booking id - nl[protected] and on request of break up of the travel charges for lta submission, the company is refusing to provide the same. Inspite of making a domestic trip thru flight, i am unable to claim my lta due to the denial of sharing proper travel invoice from make my trip. On talking to the customer care, they are very rude and are blatantly blaming the customer...

I had two flight bookings :
1. From chennai to hyderabad (Scheduled on january 03, 2019, trujet 2t-501). The payment made on december 31, 2018 on makemytrip via paypal platform.
2. From mumbai to chennai (Scheduled on december 16, 2018, jet airways 9w - 467). The payment made on october 22, 2018 on makemytrip via paypal platform.

On going through my account statement, i had observed that i was charged twice, for both the bookings. I request refund for both of them immediately.

I have been on holiday to thailand on booking reference nl[protected]. The hotel booked at bangkok was worst and no one cleaned the bathroom even after complaining about the condition to the mmt representative. Also we ended up wasting 3 hours at airport because the mmt representative did on arrive on time to the gate where we were supposed to be picked up. We demand refund of the bangkok hotel charges and penalty from mmt for their delay which spoiled our half day plan at bangkok. Being a short trip every hour was counted by us, due to their negligence we could not see 2 places which was part of our plan on day3 of our trip.

I would like to inform you about the worst service of booking. I have booked cab from shirdi to mumbai booking was confirmed but without any prior information mmt cancelled my booking after timing, what is this who will pay my loss of time and money...
Please reply asap..

Email id:[protected]@gmail.com

Regards
Alok rathore
M. No.[protected]

Booking id: nl[protected]
On 26.12.2018 for my pearls of europe trip, i have paid an amount of rs. 56, 000 through hdfc credit card. When i got a message that the payment was failed, i made another payment for the same amount. But both the payments were debited from my account. Kindly verify and credit one amount to my account.

A. Aja sarma
Ph: [protected]

Dear sir

Please refer to my indigo flight booked against booking id: nf[protected] from bhubaneswar to delhi on 31st dec 2018.

However the airlines didn't support nor changed or even responded, and entire fault of the airlines to provide me the service to change my flight from early monring to late afternoon flight. Therefore i missed the flight and came with air india flight at 1.50 pm from bhubaneshwar.

This entire loss and because of no show, the airlines should refund my ticket value whatever possible, and hence this complaint

Thanks and regards

S k mohanty
[protected]@amazoninfra.com
[protected]

I have booked a holiday trip to tirupati with vip darshan and afterthat pondicherry and all scheludes are scheduled as per special darshan slot with mmt booking id-nl[protected]. But due to not willing to book tickets for tirupati by make my trip team, we are facing many difficulties in normal darshan and missed whole 1 day of pondicherry due to late and other accommodation hired also by self arrangement i tirupati out of schedule.
I am calling mmt team including my relationship officer neetu sharma for further help but no one responding properly.
My holiday got worst and payment also goes to hell.
I am trying many ways to get help and refund with mmt team but they are not responding properly.

Kindly take a look in to this and help us.

Nishank shukla
[protected]

I booked 4 flight ticket from makemytrip, but due to some problem i will not be able to go. So i cancelled my ticket from make my trip.
Booking date : 6th novenber 2018
Date of cancellation :18 dec 2018
We need refund
Consumer number :[protected]
Consumer name: samir
We are from middleclass family so we need our refund as soon as possible

I had made a partial cancellation of my for which the refund was provided to my account this was done by mr. Fahad hassan. But my onward journey was also cancelled for which i was not informed. I had raised the complain through app also customer care for which following reference was given[protected]. I had to by the new ticket of the same flight which i am providing the details.
My register mobile number is [protected].
My new booking number is ehenet

During first time booking it showed the booking was failed bu mone deducted, so i tried second time. But second time also the same thing happened and thus my money deductedd twice.
I got a mail of confirmed booking with one booking id. So i am not getting any track of my second booking although my money has been deducted from my account.
What should i do in this case? And how can i connect to any mmt representative?
Kindly guide me.

I had made a cancellation for a cab which i had booked on make my trip. I got the refund which was added to the my cash section of my wallet on mmt. I do not see an option to transfer this amount back to my bank. When i call the customer service, there is no information on this. Wouli would appreciate it if someone could give me any information on how to transfer this amount back to my bank....

I had booked tickets and travel insurance from mmt on 10 dec 2018. Received insurance copy with incorrect details. I requested them to make corrections and send copy again. They promised to send it within 48 hours. Did not receive insurance copy so requested to cancel as i was traveling next day and they agreed and confirmed refund process initiated. Now after 12 days and repeated followups they claim refund has not been processed as there is some mix-up between their accounts and insurance team.. They are trying to fleece me by giving ridiculous excuses. Request you to take this up with some responsible people in their top management as their customer service is pathetic and customer friendly.

Booking id - nn[protected]

Thanks

Hello,

I tried to book a ticket through guest account and money got deducted. But i didn't get ticket information or booking i'd.

The ticket is booked in the number:
[protected]
Mail i'd: [protected]@gmail.com
Transaction number :[protected]Hdfc)
Transaction date:[protected]
Ticket : air asia (Goa - bangalore 30/12/2018)

Please let me know what have happened.
Please contact me in [protected]

Regards
Aswathy

We booked the byke old anchor hotel goa from mmt website for rs 47000 from 25th dec to 29th dec.
But later we got to know that the hotel itself is offering a package of 30000 rs for the same dates.
We tried to cancel the booking through mmt.. But it showed that booking cannot be cancelled.
It has costed us rs 15000 more.
Kindly refund rs 15000..
More to it no other benefit of sight seeing and pick up drop is given to us.
Kindly solve the issue

I booked the hotel reservation the marina phuket confirmation id nh[protected], i called within 3hours after the booking to cancel as i realized that my passport was expired and i realized that when i was booking my flight, i called mmt 5 times to make an exception due to valid reason and human mistake, all i heard they will get back to me in 48hours, they got back to me with the new which i already know that the hotel is non refundable which i am already aware of, should not take 48hours to tell me something which i already know, i was ready to send the copy of my expired passport however no further assistance was offer. I have no idea how come its a big brand when they cant even make such exception for a regular client. I am not sure if i am ever going to continue business with mmt. I am also working with travel industry when we face such issue we always 99% get waiver from consolidator or supplier for such genuine reason. I am also ready to try to get waiver from hotel/supplier if mmt unable to do so.

I made a cab round trip booking from makemytrip from sereniity resort, lonavala to kuber valley resort, mahabaleshwar with start time 9:30 a. M. On 25th dec, 2018 to end time 10. P. M. On 26th dec 2018.
Booking ref id: nc[protected]
After conforming my booking, i was shown in the makemytrip that i can retain the cab till 26, dec, 2018 11:59 pm and extra charge will apply only if i keep the cab afterward.
Once i gave the otp, i received 2 messages. One as a text message and one on whatsapp. Both of the messages did not match each other in terns of prices.in the messages, it was written that we can retain the cab till 26, dec, 2018 upto 10 a. M.
After seeing these messages, i contacted customer care of makemytrip but they were of no help and asked us to pay rs 1250 extra if i want to retain the cab till 26 dec 2019, 2200 hrs.
They said so quoting a point in terms and condition section of the invoice that they send us
But the invoice we received has no terms and conditions section. Once i informed the customer care executive about the same, he sent us another mail containing invoice which has terms and conditions.
Initially while booking fare details had a column stating that tolls and parking charges are covered in the total amount shown.
But now our driver is showing me a page which shows that tolls charges are not covered.
Makemytrip are making a lot of modifications on its own in our booking timings, mails and messages that they send us and terms and conditions provided both to us. I. E. Driver and me.

I want refund for the extra amount i have to pay and the mental harassment i am having to go through.

I had booked flight to singpore and there was name error. Mmt advisor in formed i can travel with incorrect details and now they asking charges. It's 14days my issue is not fixed. Mmt is worst site and worst customer service. Will be filing legal case as i have all call logs details.
I have called customer care every day but i only got time n. No resolution

Make my trip has blocked my wallet with rs 17, 340. Completely unethical wallet policy. I have booked a hotel for 2 days by paying amount through two different modes - 1 gift card for 4, 000 and credit card for 5, 768. Then, i modified the booking for 1 day and got the money refunded in wallet. Unfortunately, i couldn’t go for the trip due to last minute official work and cancelled the entire trip and got entire refund in wallet including the gift card money. Thereafter i planned for multiple vacations but didn’t went through makemytrip as they were charging very high rates (Even after getting the 4, 000 as wallet bonus) and i went through goibibo as they were charging comparatively less by offering 40% cashback on hsbc credit cards. Now, they are not allowing me to use my wallet money (Which primarily includes payment through credit card) even on their site stating invalid use of gift card. How can they block my money without being heard. The wallet must be covered under rbi guidelines as they are keeping some other’s money in their account restrcting the usage of wallet by their own choice. I left the money in the wallet thinking that i can use it anytime later. I have spent lakhs of rupees through makemytrip and i would misuse their wallet merely for 4, 000 rupees by adding my own 13, 000 rupees. They don’t understand the difference between misuse and technical error. Earlier, i was planning to get the money utilized through makemytrip only by adding much more money but now i refund the entire money in bank account. I will make my plea to consumer court and banking ombudsman to get the hard earned money back.

I want make my trip to compensate me with full refund paid for the europe package and trouble, agony and terror i faced.

Here's my story to the so called brand makemytrip's callous attitude towards customers and you will be surprised to know how their executives lie when they are asked for refund.

I am a freelancer and a young citizen residing in maharashtra and this incident with me can leave anybody with panic...