MakeMyTrip India Complaints & Reviews

I have booked 7 airtickets between delhi and varanasi. I got to know that convinience fee of approx rs. 2000 has been charged. As soon as i choose the payment method, the charges were added automatically in the prices of air tickets. I am feeling cheated. They are charging huge amount towards convinience fee which is not justified at all. They are just looting the customer. I have talked to their executive and they have refused to refund the same. I need my money back

Dear sir / madam

I had booked a flight for trivandrum to pune via bangalore for 18 jan 2019
Trivandrum to pune was to depart at 21:50 hrs and reach bangalore by 23:05
Bangalore to pune was to depart at 02:10
I got a message that the flight to bangalore is delayed and it will depart at 00:45, which will effect my connecting flight from bangalore to pune.
I had spoken to your customer care, they dont know what to do, they are telling me that since i booked the ticket from makemytrip this issue has arisen, if i had booked the tickets directly from the airlines i wouldn't have faced this issue. So from next time i would never book ticket from makemy trip. But kindly help to resolve the present issue
Both the passengers are senior citizens, they are standing outside the airport not knowing what to do
Requesting you to do the needful urgently

It is regret to intimate that till date i have not received my cancellation balance amount of hotel booked. I have booked a hotel at alwar and as desired paid rs, 32, 063, against id no. Nh[protected]. It is understood from hotel that my booking was cancelled, and accordingly another hotel srisks wa booked for rs. 10975.26 and only rs. 6160 was refunded in place of 32,[protected] = 25, 903. Reason not intimated. I have cancelled booking of said hotel on 16.12.2018. I am sorry to say that till date no refund has been made till date. I have telephoned no. Of time to customer for the payment, always it has been intimated that refund has been made. No body is telling the amount. This is how make my trip is working? It my request not to harass customers and request no. Of times for refund. Kindly keep your reputation high. My balance refund of rs. 25, 903 is to be made immediately without any excuse. Thanks

Dear sir,
I regret to say that i booked my round-trip ticket though mmt website and application.
Through the website my onward ticket from hyderbad to delhi was booked for wrong month with same date [autofilled by mmt website ].

Since, mmt was not able to help me in any way, i reached to vistara directly for cancellation which was processed at their end immediately.

I even have a reference number from them sir..
But, mmt has not been able to reach airvistara after trying for entire day on 18-jan-2018.

So, please try to help customer and not only make money out of your customer (S) who earn this money with great difficulty.

Complaint reference no[protected]

I pray that you are able to connect to airvistara.

On 17 january 2019, i got a message and mail from mmt that my upcoming flight got cancelled. The flight was scheduled on 27 january 2019 from delhi to guwahati with booking id nf[protected]. After 13hours when i called customer care about all this then they enquired and i got to know that that was system error that's why i got the wrong message.
I am very sad after knowing this, i was almost about to book a new flight.

I booked flight with bookingid-nf[protected].

Cost ~7528rs/

As per the website, the booking window is for 30 mins and i did payment..

Although the amount got debited from my account i didn't get the ticket. The error i received was the flight ticket price changed.

Why was the transaction valid for 30 mins then?
I didn't receive refund in 6hrs as promised by mmt.

Dear sumana,
I strongly deny to pay following amount

In1b[protected] amount due 4, 387.00 inr
In1b[protected] amount due 4, 813.00 inr
Please note chronology of booking incident
1. I was trying for booking return flight ticket from kolkata to bangkok and bangkok to phuket on 16.01.2019
2. You called me and extend your help for booking. I told you to call back at 12 pm
3. You called me and we discussed about various option of booking.
4. You told me that return flight ticket from kolkata to bangkok (04.06.2019/09.06.2019) will be around inr 106000and bangkok to phuket (04.06.2019/08.06.2019) will be around 26000. Later you told that since one hour elapsed so fare revised to around inr 107000. I accepted the same and you send me booking id with payment link. Since, i was at remote location which was intimated to you and so payment was made after returning to hotel. Payment was made as per booking id and link.
5. On 17.01.2019, you called be and told that since payment was made at late hours so fare for one passenger was increased by around inr 3500 for kolkata bangkok return flight and there was not change in bangkok phuket return flight. I was doubtful about how fare of one passenger can be increased. You explained that after issuing of ticket for 8 passengers, inr around 3500 was short for one passengers which need to be paid. You also told that on your (Sumana) risk you are issuing all tickets. I accepted to pay inr 3500 and told you about my inability to pay before 11 pm on 17th jan as i was travelling. You accepted and explained that since all tickets are issued to no additional payment will be there.
6. After retuning home i found that i have to pay increased fare for both booking id and amount is around inr 9200 which is not as per your confirmation. I am not in a position to pay all these excess fare. Booking amount via makemytrip portal was much less. You have not even called me that fare for both id has been changed.
I think this is one type trap and i am the victim. There are two options. A) issue my ticket against payment of around inr 3500 b) refund me.
Please decide for which option you will go. I want resolution by tomorrow as i have to finalise hotel booking and other itenery.

Waiting for quick response

Regards
Saroj kanjilal
[protected]

I had booked a hotel in milan, italy - ibis styles milano agrate brianza for the duration 18/11/2018 to 22/11/2018 and the booking was confirmed by makemtrip booking id - nh[protected] and voucher was also issued to me which i received on my registered email id. The amount was paid through credit card

When i (Long with my wife) went to the hotel, they said they did not have any reservation in my name (Sanjay kapoor). I showed them the voucher and after a delay of about 2-3 hours they agreed to give us the room and also swiped my credit card for security. The hotel persons kept trying for the confirmation but could not get the same. We tried some telephone numbers (International support for makemytrip) but there was no response. - inr 19,

Finally in the early hours of 22 nov 2018 i was called by the hotel staff to pay up the entire amount for stay (Higher than initial booked amount). I tried to explain but as i had to vacate the room and travel back to india so i had no other option but to pay the amount through my credit card.- euro 247.40.

On return to india, i contacted makemytrip and they needed sometime to revert back. They checked and replied - technical reasons why the payment was not effected to the bank and agreed to cancel the booking and refund the amount.

They did refund the amount back to my credit card, but it was breach of services and i asked for compensation beyond just the refund. Initially they declined and later they agreed to voucher of rs 5000/- for future usage. I clearly replied and declined the same. I wrote several email and made any calls; some of these were specifically marked to shaily panwar who was looking after my case.

1. I was harassed at the foreign land as initially there was no booking that too with my wife.
2. I was again made into a situation and had to pay again for the hotel booking considering situation that person is without surplous funds in foreign and and that too at the end of my 11 day trip when all currency was used up. That too in the early hours around 12 midnight.
3. Regular follow ups and my stating that i am not convinced with their compensation and they promised a call back which never happened.

Now i look upon a decent compensation for the harassment faced on foreign land and the stress to having pay again for the 4 night stay at the hotel.

I had booked a cab for pick up from mumbai domestic airport for 17th january 2019 at 11:00 a. M and got message that driver and cab details message and e mail will be sent to you before 2 hours of landing. I waited till 11:30 outside airport but neither i got any information of driver or cab nor nobody come to pick me outside airport. I want refund.

I had booked the flight tickets for taiwan from delhi on mmt. My journey date is march 15, 2019. But i want to postpone it to february 26, 2019, i tried to reschedule my flight for the last 5 days, but all in vain. Whenever i tried to change the date for the trip... Mmt always show 'in processing'. Just need help for the reschedule. Mail id used for booking is [protected]@gmail.com

My account got debited with Rs. 7, 540.

Transaction Date: Jan 15 3.52 PM

The Bank name - Bank of India.

The amount deducted - Rs. 7, 540.

The mode of the transaction - Online Card Payment.

no cancel communication from MakeMyTrip, no email no SMS.

PFA:
atmdecduction.jpeg
ticki.jpeg

Thank you for your cab booking. Total booking amount *749.0*. Included kms *17.0*.
Toll, parking and state taxes are included in your fare.
To track driver /cab details or cancel your booking *nc[protected]*, please visit the url https://goo.gl/o45APs.

Dear all,

Ref to above transaction id

Kindly note the rental cab driver sispal yadav irresponsible attitude as he refused to pick up from t3 instead asking us to come near some flyover.

Pls take up the matter and arrange for refund at the earliest.

Fyi me and my family regularly book flight tickets/ rentals through your esteemed company.

Thanks/ regards
Udhbir singh

We were above to travel on 17th of Sep 2018, we couldn't travel on this particular date.My husband was hospitalized for post and pre surgery for brain tumour... So inform us the correct information that whether we would be able to travel on 20th Jan 2019..Neither refund us the amount back of 3 tickets 19, 684Rs and Rs 8784 please do immediate action for refunding or issuing new 3 tickets.hope u understood I sending the below documents pls go through it..

my email I'd daliya.sanoob @gmail.com

I had traveled though package, and asking to pay for each and everything such as tax, heater charges etc.

Response of customer care is worse. I had called up for the support they kept me on hold for more than a hour and disconnected. (Attached is the snap)

I had asked for the bill after the travel for my lta claim, invoice is just a payment receipt, it had mentioned nothing on it.

Dont chose mmt, not yet all recommended

I did one holiday package booking from mmt booking id: nl[protected]. I opted to pay the amount using emi on credit card. I paid the amount, but the amount rs 104101/- didnt get converted into emi. When checked with my bank, they said they didnt get any request to convert this amount into emi.
Makemytrip customer support is really pathetic, i called 500 times and not getting any resolution for this issue. I am bound bo pay full amount in single go, which is really tough to manage.
Also i am getting false commitment from mmt that i will get a callback from resolution team, but didnt get any call back from last 8 days even after 500 times calls.
Mmt has lost his trust, i am not going to do any booking from mmt also i will not recommend any one for mmt.
If possible please help me out of this issue.

With reference to the trail mail.. It seems that neither the organisation nor the customer care is interested in refunding my amount of rs 30000/- as specified. The amount was supposed to be returned within 8-10 working days, but it seems that company was on holiday after my request and has not worked on any single day. It has been more than one and half months and still my savings account is opening its mouth to receive the refund. Personally, i have told my savings account to relax and need not keep its mouth open as this company won't refund unless there is a slew of reminders. I did a mistake getting associated with this. But now the water has come above and has tested my tolerance and patience as well.
But still, being a human being, i softly and humbly request the company running on certain protocols not to violate its own as laid by them itself and return my money. I want my money.
Surely there are consumer forums and laws and many other govt agencies that are prevalent to protect consumer interests. And i m not in a mood to knock their doors.
Hope the message is loud and clear to those intellectuals who are responsible for not returning my money.

We have booked our flights from the island Terceira, Portugal, to Amsterdam, with a transfer in Lisbon. On the 4th of January we received a message that our flights have changed. As a result, the connecting flight, leaves prior to our first flight.

For us it is impossible to arrive to our destination. Since we have paid for tickets to fly from Terceira to Amsterdam, we kindly ask Mytrip to provide us with these tickets.
We have also advised them a new connecting flight that meets the criteria of minimum transfer-time (which is stated in their Terms and Conditions).

They refuse to help us unless we pay more money.
Since this is an involuntary change of flights,
that we can't even solve with the airline directly (the airline is unauthorised to change the tickets unless MyTrip requests this),
leaving us with useless tickets that we bought from Mytrip,
we urge Mytrip to provide the service necessary to meet their end of the purchase.

Thank you for your time and assistance.

I have booked a return flight with delhi to chennai jet airways. Due to traffice not picked one side flight.
But according to jet airways policy they can reissue new ticket if i have booked flight from jet airways portal for the second portion of ticket
But due to bookings of make mytrip ticket can be issued from mmt. But mmt only want to generate new ticket.
So they both jet airways and make my trip making fool of customer. I have all the call recordings where airlines customer saying we can't help as you have bot booked ticket feom our system.
Where makemytrip customer care person saying we don't have any option in our software so we can reissue new ticket without charge. They have only option to book new ticket.

Makemytrip saying we have no policy, we will run according to airlines policy. But in my case they don't even have any option to apply jet airways no show policy.
Due to this i have suffered a lot both financially and mentally

I just made a travel booking with insurance, i was sent an insurance docket which has incorrect passport details, dob etc.

I called customer care to find out what the issue was and your agent (Debasish) who conveniently was trying to say it is a technical issue and it is an automation, and was not able to give me any proper answers. I asked to speak to a superior, but fortunately/unfortunately the superior was not available or busy (Maybe you have other customers who have escalated the same issue)

How can you issue a document with incorrect or someone else's details? Is my data safe with you if i provide it to you, or like your agent was trying to pass it away as a technical issue or an automation issue? What guarantee do i have that my data is safe with you and your agent and your systems are not doing any fraud with it and just sharing it all over the place?

I am not convinced by your system and whether you can guarantee the safety of my personal details or employees in your organization even understand and care about that. I would request you to cancel my booking and issue a refund.

I dont want to get involved with an organization which does not understand the basics of privacy and security and has a portal which is useless (Yeah your chat is also useless) and does not know how to provide support.

Please do cancel the booking and issue a refund at the earliest so that i can still go ahead with my travel plans through some other secure means and not be worried about fraud, and enjoy my vacation.

Hello,

My husband and i had a delhi-agra-ranthambore-jaipur-udaipur trip with my booking id nl[protected], from dec 23 2018 to dec 31 2018.

On dec 26 when we arrived in jaipur our driver named swaraj (Given through vendor krishna tours and travels-delhi) told us his car was broken and needed repair. And he will not be able to take us from jaipur to udaipur if we do not pay him inr 5, 230 in cash right then and there. Since my husband and i are both not form india and do not know any one from there, we felt like we very kept hostage by the driver, and felt compelled to pay him the amount.

On dec 28 on the way from jaipur to udaipur, our driver forcibly took us to pushkar saying we will see camels and desert there. This stop was not on our itinerary. There he introduced us to his friends who run a camel tour company, which seemed very scammy. They charged us inr 4000 for a 1.5 hr camel tour. During the tour we found out from other travelers, that it should have cost us inr 1000. On coming back from the tour we asked the camel tour organizer to refund the excess money he had taken. This caused him to make a scene and we had to get police involved to get our money back.

After this we asked our driver to just drive us to the hotel in udaipur. At 7pm on the way to udaipur, the driver started threatening that since the hotel was 50km beyond the udaipur city he would not drop us off and asked us to change the reservation last minute with makemytrip. He stopped at a gas station and refused to drive until we change our hotel to something closed to the city. We requested makemytrip to change the hotel and they said it was not possible so last min. After begging the driver he agreed to drop us of at the udaipur hotel, but later threatened to not pick us up the next day to go sightseeing in udaipur.

On dec 29 since the driver never showed up to pick us up from the hotel for sightseeing. We made a formal complaint about his threatening behavior with makemytrip and krishna tours and travels. I was then assured by krishna tours and travels i will get my inr 5230 refunded and they spoke with the driver and reprimanded him for threatening us and assured that he will pick us up the next day to drop us at the airport. Later that day at 6pm the driver swaraj got drunk and called my husband and started yelling and him and me asking why we complained about him. He was using very dirty language and cursing at us. This got us scared and we asked makemytrip to send us a new driver the next day as we felt very unsafe with swaraj driving us any longer.

On dec 31st morning makemytrip sent us a new driver, but since we were very scared of the swaraj driver we asked the hotel staff to send security with us until we got into the new drivers car.

One week later krishna tours and travels (Swaraj's boss) refunded us the inr 5230 after following up with them daily (At least twice).

This was such a scary experience for both me and my husband. Please, going forward we request you to do a background check on your driver and vendors before assigning them to your customers. Especially your foreign customers.

-harshal dear