MakeMyTrip India Complaints & Reviews

I created an account on make my trip. I made a booking but immediately i cancelled the booking. There is no option available to delete the account. I have tried every options but not able to delete my account. I am getting regular sms and mails from your side but i dont want to get any updates. This is very annoying. Please delete my account as soon as possible. I would be very pleased if you could delete it permanently. Kindly do the needful.

I booked a travel through make my trip and had to cancel it. They forced me to take the refund in wallet. (15th nov '18)
I could not use the wallet for 2 days and had detailed discussion with their agents.
Got a confirmation from them on mail that i can go ahead and book my travel from anywhere and they will refund my money back to source.
Now they are not reverting and forcing me to use the money on site.
I am not only concerned about my money but the force-full selling they would be doing across the country.
Please assist me in getting this corrected at website end.
I have an account in makemytrip through email neerajjain. [protected]@gmail.com

Hello team,
I have booked my travel on 6th nov and my travel date is 22nd nov 2018to

First of all i have not received any welcome call from the team
Ajay raipurkar who is working on visa is not responding. He confirmed latest by friday night visa will receive and he will send the passports at home. Friday entire day he didn't picked up the call. If the visa was still pending then he should have curtacy to call and inform.

Also note we want to know the exact details of journey and the phone numbers of the drivers who is going to receive us.

This is really disappointing as my travel date is 22 nd nov and i still don't have any details about my trip.

Please do the needful.

I booked a ticket on 16/10/2018 for travel from madurai to bhubaneswar on 6 th december, 2018. Airlines is indigo and reference i'd is ldy9qp. On 6/11/2018 i receive a message from indigo airlines that the flight timings has been changed. So, due to this change i cancelled my flight ticket on 6/11/2018 and indigo assured full refund. I enquired indigo customer care they told me that they have refunded the entire amount to make my trip on 6/11/2018 itself. On contact ing make my trip customer care no proper response and when will my amount get refunded

Sir. Ihave booked two air ticket as follows thro make my trip. Booking id nonn[protected]
1. Maa to ccu on the name of suganghi maddheswaran and shreya madheswaran. Pnr nos8fvpr ands8 s8fvpr
2. Dt of journey 09./11/2018 dep22.05 hrs ccu arr00.25 hrs
3. Indigo air lines 6e 6385
4. Ccu to rgn international flightjourney on 10/11/2018
By air india a1 227 dep 05.45 pnr nojr1xn andjr1xn
5. Both the tkt cancelld on 08/11/2018
I spoke several times on phone but did not get the refund till now. Further they are avoiding. Pl advise them to refund the money immediately.
Tkt booked by nithyashri jayashankar on mobile no [protected] email [protected]@gmail.com. Tnx nithyashri.

Sir. Ihave booked two air ticket as follows thro make my trip.
1. Maa to ccu on the name of suganghi maddheswaran and shreya madheswaran. Pnr nos8fvpr ands8 s8fvpr
2. Dt of journey 09./11/2018 dep22.05 hrs ccu arr00.25 hrs
3. Indigo air lines 6e 6385
4. Ccu to rgn international flightjourney on 10/11/2018
By air india a1 227 dep 05.45 pnr nojr1xn andjr1xn
5. Both the tkt cancelld on 08/11/2018
I spoke several times on phone but did not get the refund till now. Further they are avoiding. Pl advise them to refund the money immediately.
Tkt booked by nithyashri jayashankar on mobile no [protected] email [protected]@gmail.com. Tnx nithyashri.

I had done booking with make my trip form Singapore holidays but unfortunately we had to change the dates of travel.. And when we contacted make my trip regarding the change in plans they said the entire money on hotel booking cannot be refunded.. I can see the same hotel been offered at zero cancellation by other travel sites.. Make my trip is cheating the customer with there zero cancellation on hotel booking add.. There customer care is worst and relationship manger does not have any clue..

I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't make my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful....

I booked cab on 9th Nov 2018 for 11th Nove 2018, 11:30 AM IST pickup time.

at the movement 11:30 AM, MMT cancelled my trip.

The support and services are really very pathetic. i am facing the issue from first day, when i was booked the cab and MMT people canceled the cab at the last movement without proper alternative arrangement. I really faced very trouble due to this.

I reached at my destination after 12 hours due to lazy, liar, worst, ###, fraud MMT CUSTOMER CARE employees.

Now i am chasing MMT CUSTOMER CARE people 4 days from sunday for my refund amount and compensation amount which promised by MMT senior department.

I did not receive it yet.

When i was taking followup, then MMT team replied with this line "as per our telephonic conversation". while i did not receive single CALL TOday.

Now, please let me know, exact date and time, when these fraud people are refunding my money, otherwise i have call recording and all proof. i will take legal action against MMT team and organisation.

Regards;
Manoj Gupta

They applied for visa without booking tickets which is primary condition for tourist visa. When we argue for same they said trust on us as this is our daily task. Our visa got cancelled due to this reason. Now if we demand our money they are not giving us and saying it's very small amount you lost, we have customer who lost more than that.
They continuously forcing us to close our case and to reappeal. If we reappeal they demanding more money.
My children future is on sake, in future visa cancellation can be obstacle for them.
India reputation is also affecting by this kind of fraud. European government can ban indians to apply visa if such kind of fraud by reputated companies done on regular basis.

I had changed my travel date on makemytrip app and paid rs.1, 194/- and later they had refunded the amount and later i got a call that the date change charges is rs.3, 200 approx. I am a very old customer of makemytrip app now i am ready to pay this rs.3, 200 but in future i will make sure i dont book any tickets from makemytrip and delete all my account from make my trip.

Make my trip is a horrible app that shows u the dreams and photos of 5star hotels and gives u third class pathetic hotels
It's Been a horrible experience so I would want no one to book their hotel through make my trip
The hotel has no proper service and the view from our room is pathetic
The room is not as expected
When we pay for a five star hotel we would love to stay in one
I would kindly request make my trip to take concern of the customers problem on time rather than cancelling their calls !
If we pay the best we want the best .
Not even a single star for this website ! For sure

I had 11092/- In my wallet account as a mycash ( which was a refund for hotel cancellation ) . on 21st Oct 2018, I tried to tarnfer this amount to my credit card but every time while pressing the tab on their website it gives error "" oops something went wrong " I tried alomist 20 time on different browser / laptop / desktop / tabs but same problem .

I called customer care /// the first thing I would say about MMT customer care is " very unprofessional " I called 3-4 times and every time executive keeps me on hold for 10-15-20 min and finally transfer the call to some other executive to whom I need toe explain again everything . ( reference #[protected]

I sent almost 10 emails and more then 20 calls but until today no proper response from MMT .

and even after few days my wallet balance became Zero " so technically I don't have any money in my account now as per MMT ...When I called again thuer call center excecutive clearly told me that I have no balance in my wallet ...it sucks

I have lost my patience and for sure wont use thier services again in future

Dear sir/madam,

I am hemaraj sivaprakasam, i made a flight booking in make my trip, i made mistake in booking kuala lumpur to chennai instead of chennai to kuala lumpur on 23rd january 2019 on 12th november 2018 at 7pm. And i spoke to make my trip customer care and i advised to book new booking within today as chennai to kuala lumpur for that 5 passenger so that make my trip will give me refund money. He told me to give both booking id so that i will get void service. As i did same way as make my trip customer care person told.

First booking id (Issue): kuala lumpur to chennai is nn[protected]

Second booking id (Re booked): chennai to kuala lumpur is nn[protected]

I attached all the recording of what i spoken to make my trip team.

And after i did 2nd booking from chennai to kuala lumpur i informed to make my trip team he promised that if first person said so, then definitely money will be credited in your account. That call recording also attached.

Please rectify my issue and refund my money as early as possible.

Thanking you

Hemaraj sivaprakasam

+91 [protected]

+91 [protected]

I had made a booking for cab id ending 3195 on 9th nov'18 for travel from nasik to pune on 12th nov'18 06:00 am for rs 2931/- for a one-way trip.

Had faced cancellation of cab during sept'17. Booked this hoping, makemytrip would have improved on their vendor contact and service. To be on safe side even raised two service requests[protected] &[protected] and got a confirmation that the cab will not be cancelled.
br...

Hi team,
Reference number[protected]
I have booked a flight from mumbai to aizawl for 17th november and return flight on 20 nov.in both the flight tickets my surname appeared to be wrong. I have given government id proof to correct my surname. While making the amendment make my trip has cancelled 17th nov flight tickets by mistake. I have been chasing them since more than 15 days but there is no response from them. I have made all the other bookings including confirmed return flight. I want make my trip to provide me my original ticket. The have not provide any refund and i don't wish to get refund. I need my confirmed flight ticket from mumbai to aizawl.

I booked a non ac room
On 10th nov at rubis kotakkal for my family.

Booking id. Nh[protected]
To take few hours rest near by any hotel as her parent were admitted in an hospital close to this restaurent.
But they denied room for us for the reason of local id proof.

But it was not prominently asked at the time of booking.
We costumers find this term only after payment.

As there was no option to cancel i forced to book another room in another hotel.

Please take necessary actions to pay my amount back.

Jabir pv
[protected]

I have booked this returned flight from delhi which is refundable and now i wanted to cancel it.. But surprisingly mmt is saying we gonno charge u twice as you have two flights with different pnr 🙄.. I am like charge a cancellation on one booking which i made how can u charge cancellation for both the flights when i have made a single booking of return ticket. It not my problem you created different pnr from a normal customer point of you i made a single booking u charge me for same how can u charge me for both the flight

Respected sir,
Good day
During my flight ticket booking lot of time banking mode got changed and mistake happened on my booking date.
Booking id: nn[protected] by make my trip
Around 21.56 hrs i called the customer care then they transferred to international department then i was waiting almost 20 minutes to 30 minutes to get him on line without response. Later he came on the line tried my request to change my date from 10nth dec to 13 nov 2018. But he declained and not done with my request.
Due to that i have happened to book a new ticket again with you for dated 13nov 2018 trip id is[protected]. By cleartrip

Kindly look in to this matter to provide justice for the failure of assistance and for my difficulties and over run expences.
With regards,
V. Santhanam
Mob [protected] (Whatsapp)

I boarded the bus from lucknow to dehradun run by operator named e-bus india.
My booking id is nu[protected].
The bus driver kept the air conditioner on at a temperature of 15-17℃, so low that it became unbearable for me as i could not breath properly, the air came directly on my face.
It was a sleeper ticket which i booked.
After repeated complaints to the driver, the operator and the customer service of make my trip nothing was done which could be of sufficient relief.
The compartment had a vent which could not be closed by the passenger and i was forced to sit in this cool box irrespective of my complains.
My friend named gurtej singh who was seated below in the sitting side on the first seat also complained of the cool temperature along with the other passengers in the sleeper.
This is a huge misconduct on the part of the operator as the condition was made unbearable.
On complaining again to the operator he suggested me to keep on going to the driver again and again to get my issue resolved. I had an injury in my foot the reason for which i took a sleeper bus, i could not avail the services which i paid for and this accelerated my pain and the wound in my leg got worst, this is a huge irresponsible behaviour and make my trip is also responsible for not providing proper services as is expected from a company this big which claims to provide the best of services.
I can also not find the bus operators name in the companies provided above. It was a bus run by e-bus india.
The operator did not provide a water bottle even which is a mandatory practice in all sleeper buses, for which yet again i had to get down with my injured leg.
This kind of service is not expected after paying such a huge some of amount.
Kindly find the relevant pictures attached.
I want a complete refund of my ticket and my friend gurtej's ticket, along with the compensation for travelling under such an unbearable condition, unwillingly being subjected to such air temperature in such a cold weather outside, with no option to close the vent and the medical expences i faced due to such gross misconduct of a sleeper bus operator e bus india and make my trip, as mmt should also be held responsible as they should know the services they offer are worth the money being paid by the consumer or not, being trustworthy company for providing services as they claim to be.
In the month of november when the temperature outside is going to reach 16 degrees as google shows the whole purpose of booking an air conditioned bus is frustated if the temperature is kept at 15-17℃. A warm environment is what a consumer expects and not an unbearable one.