MakeMyTrip India Complaints & Reviews

Dear sir
This complaint against the fare refund of bus booking through makemytrip on date 18th feb from auriya to pryagraj. Ticket was booked of me and my father. And i reached at boarding point at 6:30 pm and bus boarding time was 7:40pm. We waited at boarding point until 9:30pm but we didn't not get any information of bus. We called makemytrip after 7:40pm. Hey guided me as per their instruction we follow every thing. Finally makemy trip representative told wait until 9:20pm after that you return back home. Your refund to be initiated because makemytrip customer support was also aware everything because auriya is small town after 9:00pm. This is not safe and from auriya my village was 50km so i request to makemy trip customer support to provide any cab but he denied and told me you hire and whatever the charges to be discuss with team. From 18th i received call from makemytrip and they convinced for refund but they are not refunding my fare charges.
Kindly help to solve the issue.

Booking id nu[protected]
Ticket no-xald[protected]/vns

Thanks
Ajay pal prajapati
[protected]

Hi,

I am very annoyed by this mmt account as they have not provided user the delete account functionality. I already submitted this request several months ago.

I really want to get rid of this account asap with all its bookings if any. I have another account i use. Kindly delete this one.

Id - priyasingh. [protected]@gmail.com

One request to mmt people - kindly give users the right to delete or discontinue their accounts or even delete records they want to delete individually.

I look forward to get my problem resolved as soon as it can be.

Mar 2, 2019, 6:59 pm

Booking of to and fro air travel ticket for ahmedabad / new york with booking id: nn[protected]c3 from your portal with login id [protected]@gmail.com on 15/2/
We regret to inform that we have paid you rs 71556/- for booking of above referred air ticket which failed as your response but we have yet to get refund of the same.

However on making frequent calls at your call centers we are not getting any satisfactory response or no response for when the amount will be refunded. Our sbi bank branch at udaipur also responded the refund will depend on makemytrip.

It has been understood and implied that money has been deducted from our bank account and lying with which is a clear cut violation of trust on which you are operating in the country and we are patronizing you.

We are attaching the proof of your response or payment on sms for your ready reference and our complaint id to sbi.

You are requested to refund the money within 24 hrs or give your intent why this money has been hold by you for such a long period and when it will be released.

Through this mail we are also informing dgca and rbi digital grievance cell regarding your silence in refunding our rightful money which you are supposed to refund with interest and mental harassment damages since it belongs to a senior citizen.

Looking forward to your reply per return to avoid further harassment.

Dr. Anshul agarwal
[protected]

I have been using mmt (Makemytrip) for years. My recent experience makes me feel i should move away from mmt now. For an international holiday booking, i was told that a rs 10, 000 cashback would be provided if a specific advance amount of advance payment was made using an sbi card by a specific date. The payment was made exactly as advised and confirmed by mmt. However now i am told that the advance amount to be paid was supposed to be more, and there was an internal communication error within mmt resulting in incorrect information conveyed to me. The net result is the cashback has not happened. Apparently, mmt penalises it customers for its internal errors.

I have attempted to reschedule my flight with the booking id nf[protected] multiple times. Your website gives me the following message: oops! There seems to be some problem in processing your request. This could be because of a temporary connectivity problem, so we request you to try again.

Attached a screen shot from your website.

Requesting you to sort this out at the earliest.

Please deactivate my account. I didnt like their services and i dont want to receive any promotional mails from them. I want to complaint that mmt is using it's promotional mails to harass me mentally.in my account a different mobile number is registered so please deactivate my account. I do not find it safe. Since go ibibo is also a part of mmt so i would like to deactivate my account from go ibibo as well.

I booked hotel novotel zurich airport messe from mmt 13th to 16th feb and applied for visa depending on the hotel booking voucher that mmt provided.
My visa got rejected as when the embassy contacted the novotel hotel in zurich the hotel informed there is no such booking done through mmt.
I had already paid 14446 rs for visa and all my other booking like flight had also costed me a lot of money.
Now due to this confusion i had to submit my visa again which will again cost me 14446rs.
I had to pay 14446 extra for visa again and also the visa rejection procedure was a headache for me.
I contacted mmt for refund as i had to pay extra because of mmt mistake. Their representative did not cocern to call me and provide update. Later they confirmed to pay my visa amount in my hdfc bank account and took my bank details in email and on call. I have those call recording and emails as well. Later mmt directly gave the refund in my credit card which i booked hotel from which i never asked. Mmt has kept torturing me regarding the refund and forced me to take refund in mmt wallet which i refused. They first confirmed that they will refund amount in hdfc bank then without my approval they gave less money in my credit card... Which i never asked as i had paid cash for visa.

On 28th feb i called at your customer care and till time atleast 4-5 times i called up to mail me a package for goa but till time no one has responded yet. Whereas i called up dpauls and cox & kings yesterday and immediately they send me a mail with details.. This is not at all expected from you, such a causal behaviour from your executive mr. Hashmi... Sorry neither i will opt mmt nor recommend any one for too.

Rishi raj arora
Mob. [protected]
Mail id : [protected]@gmail.com

I madhukar patil i had planned honey trip for my son... It was worst experience ever... I took super saver mauritius package the date was 22nd of feb till 28th of feb
They got worst experience...
The agent of mmt ram thakur his mobile no. [protected] did not provided full information and also he told they will get indian food and all... But at hotel there was no indian food and the hotel was also small... The other couple with my son in same package got big room and big hotel then my son got...
It is worst experience with you all... Why u looked and cheated us... Don't u feel shame for making your customer fool...
My son spend extra 40k for food due to unavailable of indian food in hotel they went outside the hotel for food and also they did not got any free rides and all from make my trip in that extra 35-40k spend for it...
U all cheat the customers...
The agent ram wanted to slap him... He did not gave full information... And he told me that they will get indian food..
What u think u are the only one agency for tour... There are many options like thomas cook, veena world and kesari...in future i won't travel through your agency and i have cancelled my trip of europe which was planning from your agency and also have recommended my friends and relatives to not to plan with such # agency of mmt
U say it's super saver mauritius package but i say it's super super expensive which mmt is fooling the customers...

Disastrous experience... Cheated by nefariously designed management... I want justice (Nh[protected]

Both the intending guests and the hotelier were mislead pertaining to our idz hence check-in was denied, we were left stranded on road for 5 long hours without a resolution despite the commitment of delivering the same within 15 minutes... Being a female whose apathy is something hard to explain, kinds trauma i have gone through by being left helpless at a highly unsafe place known for notorious goons & blacksheeps who could have inflicted any disaster or execute fatality, one of the most cheating tactics used to be-fool and all that was conducted under the misleading guidance of chirag (The burglar) who is now going to face the law for the sufferings i bore while standing on road until mid night without a resolution and who instead lied all through the course... You cheater cocks,, liars, you think i am gonna keep quiet, i will not surrender until i ensure that your duplicitous and misleading policies are flashed out and real #s like chirag are being brought to book
. You # chirag, you son of a #, just tell me your contact number, i will ensure same pains and sufferings are inflicted upon you...

Makemytrip.. You should all be ashamed of yourselves and i spit on of you for being handicapped and watching my whole apathy as a mute spectator... I want justice or else face law as i have substantial recordings to justify my stand.

Make my trip has given me a mmt travel finance of 200000inr through capital float.. It was appearing in my mobile app and wenevr i tried bookingbthe option showed me in final booking page.. And from today its not appearing in my booking page and i tried more than 50timea to contact make my trip customer care and when they hear about this issue they disconcet the call please resolvee me this issue and why its not appearing there.

Disastrous experience... Cheated by nefariously designed management... I want justice

Both the intending guests and the hotelier were mislead pertaining to our idz hence check-in was denied, we were left stranded on road for 5 long hours without a resolution despite the commitment of delivering the same within 15 minutes... Being a female whose apathy is something hard to explain, kinds trauma i have gone through by being left helpless at a highly unsafe place known for notorious goons & blacksheeps who could have inflicted any disaster or execute fatality, one of the most cheating tactics used to befool and all that was conducted under the misleading guidance of chirag (The burglar) who is now going to face the law for the sufferimgs i bore while standing on road until mid night without a resolution and who instead lied all through the course... You cheater cocks,, liars, you think i am gonna keep quiet, i will not surrender until i ensure that your duplicitous and misleading policies are flashed out and real #s like chirag are being brought to book
. You # chirag, you son of a #, just tell me your contact number, i will ensure same pains and sufferings are inflicted upon you...

Makemytrip.. You should all be ashamed of yourselves and i spit on of you for being handicapped and watching my whole apathy as a mute spectator... I want justice or else face law as i have substantial recordings to justify my stand..

I booked a ticket for 17th feb'2019 from delhi to guwahati, fligth was cancelled by jetairways, but the amount of ticket is not yet refunded. My ticket details are as follows :- passanger name - abhinab chudhury, booking id nf[protected], pnr - hbevv, e-ticket no - 098-[protected]. An early action is solicited in this regard from your end. Thakning you.

Makemytrip.com — makemytrip wallet
Nitu sharma
[protected]
Submit a complaint
I am a frequent user of makemytrip services. L my money got transferred to mmt wallet. So using my wallet i booked another ticket. I tried to book a rail ticket using my mmt wallet, to my surprise the option to pay using mmt wallet didn't appear, so then when i read their rules regarding mmt wallet, it is written that, "mmt wallet" money can only be used for flight and hotel bookings. I am not a person who travel frequently nor the person who prefer to stay at hotels. So my makemytrip wallet money is still lying at their hands without utilization.in this regard i would like to raise an objection that, being a provider of different services why my wallet money is only restricted for airline or hotel booking..?? Why mmt forces one to use his wallet money only for airline and hotel booking..?? As a loyal customer am i don't have the right to choose what i want to do with my money..?? When there are other service providers who give option to transfer wallet money to bank, why makemytrip doesnt provide that option..?? Holding ones money in the misleading name of my wallet, leaving no option to get the money back and forcing a customer to go for what they suggest, to me is a big fraudulent activity by makemytrip.

At about 8:00 am on 02 mar 2019, i was booking a spicejet ticket from kozhikode to chennai for 14 mar 2019. The booking and payment information was entered and the bank site details were also updated. I entered the otp for cc payment and also got an otp from the credit card (Axis bank) regarding debit of rs 2920/-at 08:16 hrs.

However, makemytrip stated that booking held up by bank. I have not got any booking reference or any other details by which i can check back with make my trip.

I called makemytrip helpline[protected] and gave the mobile number registered for the sale ([protected]). Makemytrip refused to recognize the mobile number. Since i do not have an account with makemytrip, i do not have any other means to either query or complain

Dear team,
I had booked return tickets from pune to kolkata for sheduled dates of 6th march and 10th march, 2019. On randomly browsing through my mail today i found that i have received mail on 27th, feb, stating i have cancelled my ticket and refund has been initiated. I have registered a complaint with your call center with complain id[protected]. But request you to look into it on urgent basis as i have not cancelled any tickets and it must be a fault in your system. My booking id is nf[protected]. Request you to arrange compensation for my loss accordingly as i will have to re-book tickets at a higher fare.

Regards.
Saugat banerjee.
Mob-[protected].

I'm hingmire anuja had trip to mauritius in last week.. Ram mmt agent in mumbai told us we can get indian food over there but they gave us british hotel where indian shef was not available we served as there food.. We starved 7days as we didn't get proper food.. And the expense we spent on food is very much as we didn't enjoyed trip as we imagine.. Please don't make people fool as they get indian food over there.. Be honest with your customer..

Booking id: nf[protected]
Pnr: fangas
Date of cancellation: 4th feb, 2019
Reason for cancellation: flight cancelled by airlines
Refund amount displayed: 15, 619
Email id: [protected]@gmail.com

Inspite of repeated attempts from our side, there has been no progress on this issue. They have not even updated us about the status of the request till now.

I booked my multi city flight booking by makemytrip.com and in that i booked the direct flight from
Jaipur to udaipur leaving jaipur on 17th february 2019, by 4:20pm and arriving udaipur by 5:05 pm by indigo airlines.
The travel agents wrongly booked it as a flight leaving jaipur by the following flight:
Indigo airlines:6e-203 leave jaipur by 10:45 am reach delhi 11:50am, wait at the airport till 15:10 hrs and reach udaipur 16:30 hrs.
When they sent this wrong connection with long wait at delhi airport which i never booked, i called them and asked them how cum you did this they booked the direct flight xmq88e (Booking reference).
They have the following charges for this 45 minutes ride:
Airfare for me and my wife: 2980
Booking fee 450
Cgst rajasthan 86
Sgst 86
Passenger service fee 306
User development fee 860
Cancellation fee 2500
Cancellation fee 2500
Total fare 9768

Old booking according to their mistaken fees (2 times (4702+1395)=12114
Refund amount: 2426

They are exploiting me by wrongly booking and adding all kinds of service charges and rs 5000 from airlines for cancellation fees and it is squarely their fault. They should return all those fees and also they have to bear the cancellation fee as it was their wrong booking.
Is there any sense in taking a morning flight and spend 4 hours in delhi airport and take take a flight to udaipur when i booked only the direct flight. Is there any sense in my paying for such a round about flight via delhi when i can be in udaipur after 45 minutes. The direct flight was not even full for that information. Makemytrip.com is cheating me.
I complained to them and each time a new guy will hear the same and they were luring me to accept some coupon for rs 1000 to be used within 6 months and another person in the makemytrip.com lured me to accept rs 1500 coupon.
Since i was lecturing at udaipur iim, iit kanpur and iiit hyderabad, i thought the multi city booking via makemytrip.com will be helpful. Their so called multi city booking is a trap to hide even many direct flights and falsely add all kinds of service charges and even cheat passengers by shunting them from airport to airport when direct flights are easily available.

The folks from makemy trip.com with whom i spent hours arguing on my cell phone [protected] :
Manoj saxena
Rashim goel
Swarnlata

Deeply dejected for their cheating customers like me who are senior citizens and professors
Thirukkannamangai e. S. Raghavan

I had booked jet airways ticket through ‘make my trip’ from delhi to kochi (Travel date 08.02.19) on 19th january 2019. On 30th january i received a sms informing the cancellation of flight which i booked. After that till date i did not receive the refund of ticket charge. I sent one e-mail to jet airways and they informed me that that should be done at the end of the agency through which i booked the ticket. Hence, i request you to consider the difficulties of the customer and refund the amount at the earliest.

My e-mail id; [protected]@yahoo.com