MakeMyTrip India Complaints & Reviews

Disastrous experience... Cheated by nefariously designed management... I want justice

Both the intending guests and the hotelier were mislead pertaining to our idz hence check-in was denied, we were left stranded on road for 5 long hours without a resolution despite the commitment of delivering the same within 15 minutes... Being a female whose apathy is something hard to explain, kinds trauma i have gone through by being left helpless at a highly unsafe place known for notorious goons & blacksheeps who could have inflicted any disaster or execute fatality, one of the most cheating tactics used to befool and all that was conducted under the misleading guidance of chirag (The burglar) who is now going to face the law for the sufferimgs i bore while standing on road until mid night without a resolution and who instead lied all through the course... You cheater cocks,, liars, you think i am gonna keep quiet, i will not surrender until i ensure that your duplicitous and misleading policies are flashed out and real #s like chirag are being brought to book
. You # chirag, you son of a #, just tell me your contact number, i will ensure same pains and sufferings are inflicted upon you...

Makemytrip.. You should all be ashamed of yourselves and i spit on of you for being handicapped and watching my whole apathy as a mute spectator... I want justice or else face law as i have substantial recordings to justify my stand..

I booked a ticket for 17th feb'2019 from delhi to guwahati, fligth was cancelled by jetairways, but the amount of ticket is not yet refunded. My ticket details are as follows :- passanger name - abhinab chudhury, booking id nf[protected], pnr - hbevv, e-ticket no - 098-[protected]. An early action is solicited in this regard from your end. Thakning you.

Makemytrip.com — makemytrip wallet
Nitu sharma
[protected]
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I am a frequent user of makemytrip services. L my money got transferred to mmt wallet. So using my wallet i booked another ticket. I tried to book a rail ticket using my mmt wallet, to my surprise the option to pay using mmt wallet didn't appear, so then when i read their rules regarding mmt wallet, it is written that, "mmt wallet" money can only be used for flight and hotel bookings. I am not a person who travel frequently nor the person who prefer to stay at hotels. So my makemytrip wallet money is still lying at their hands without utilization.in this regard i would like to raise an objection that, being a provider of different services why my wallet money is only restricted for airline or hotel booking..?? Why mmt forces one to use his wallet money only for airline and hotel booking..?? As a loyal customer am i don't have the right to choose what i want to do with my money..?? When there are other service providers who give option to transfer wallet money to bank, why makemytrip doesnt provide that option..?? Holding ones money in the misleading name of my wallet, leaving no option to get the money back and forcing a customer to go for what they suggest, to me is a big fraudulent activity by makemytrip.

At about 8:00 am on 02 mar 2019, i was booking a spicejet ticket from kozhikode to chennai for 14 mar 2019. The booking and payment information was entered and the bank site details were also updated. I entered the otp for cc payment and also got an otp from the credit card (Axis bank) regarding debit of rs 2920/-at 08:16 hrs.

However, makemytrip stated that booking held up by bank. I have not got any booking reference or any other details by which i can check back with make my trip.

I called makemytrip helpline[protected] and gave the mobile number registered for the sale ([protected]). Makemytrip refused to recognize the mobile number. Since i do not have an account with makemytrip, i do not have any other means to either query or complain

Dear team,
I had booked return tickets from pune to kolkata for sheduled dates of 6th march and 10th march, 2019. On randomly browsing through my mail today i found that i have received mail on 27th, feb, stating i have cancelled my ticket and refund has been initiated. I have registered a complaint with your call center with complain id[protected]. But request you to look into it on urgent basis as i have not cancelled any tickets and it must be a fault in your system. My booking id is nf[protected]. Request you to arrange compensation for my loss accordingly as i will have to re-book tickets at a higher fare.

Regards.
Saugat banerjee.
Mob-[protected].

I'm hingmire anuja had trip to mauritius in last week.. Ram mmt agent in mumbai told us we can get indian food over there but they gave us british hotel where indian shef was not available we served as there food.. We starved 7days as we didn't get proper food.. And the expense we spent on food is very much as we didn't enjoyed trip as we imagine.. Please don't make people fool as they get indian food over there.. Be honest with your customer..

Booking id: nf[protected]
Pnr: fangas
Date of cancellation: 4th feb, 2019
Reason for cancellation: flight cancelled by airlines
Refund amount displayed: 15, 619
Email id: [protected]@gmail.com

Inspite of repeated attempts from our side, there has been no progress on this issue. They have not even updated us about the status of the request till now.

I booked my multi city flight booking by makemytrip.com and in that i booked the direct flight from
Jaipur to udaipur leaving jaipur on 17th february 2019, by 4:20pm and arriving udaipur by 5:05 pm by indigo airlines.
The travel agents wrongly booked it as a flight leaving jaipur by the following flight:
Indigo airlines:6e-203 leave jaipur by 10:45 am reach delhi 11:50am, wait at the airport till 15:10 hrs and reach udaipur 16:30 hrs.
When they sent this wrong connection with long wait at delhi airport which i never booked, i called them and asked them how cum you did this they booked the direct flight xmq88e (Booking reference).
They have the following charges for this 45 minutes ride:
Airfare for me and my wife: 2980
Booking fee 450
Cgst rajasthan 86
Sgst 86
Passenger service fee 306
User development fee 860
Cancellation fee 2500
Cancellation fee 2500
Total fare 9768

Old booking according to their mistaken fees (2 times (4702+1395)=12114
Refund amount: 2426

They are exploiting me by wrongly booking and adding all kinds of service charges and rs 5000 from airlines for cancellation fees and it is squarely their fault. They should return all those fees and also they have to bear the cancellation fee as it was their wrong booking.
Is there any sense in taking a morning flight and spend 4 hours in delhi airport and take take a flight to udaipur when i booked only the direct flight. Is there any sense in my paying for such a round about flight via delhi when i can be in udaipur after 45 minutes. The direct flight was not even full for that information. Makemytrip.com is cheating me.
I complained to them and each time a new guy will hear the same and they were luring me to accept some coupon for rs 1000 to be used within 6 months and another person in the makemytrip.com lured me to accept rs 1500 coupon.
Since i was lecturing at udaipur iim, iit kanpur and iiit hyderabad, i thought the multi city booking via makemytrip.com will be helpful. Their so called multi city booking is a trap to hide even many direct flights and falsely add all kinds of service charges and even cheat passengers by shunting them from airport to airport when direct flights are easily available.

The folks from makemy trip.com with whom i spent hours arguing on my cell phone [protected] :
Manoj saxena
Rashim goel
Swarnlata

Deeply dejected for their cheating customers like me who are senior citizens and professors
Thirukkannamangai e. S. Raghavan

I had booked jet airways ticket through ‘make my trip’ from delhi to kochi (Travel date 08.02.19) on 19th january 2019. On 30th january i received a sms informing the cancellation of flight which i booked. After that till date i did not receive the refund of ticket charge. I sent one e-mail to jet airways and they informed me that that should be done at the end of the agency through which i booked the ticket. Hence, i request you to consider the difficulties of the customer and refund the amount at the earliest.

My e-mail id; [protected]@yahoo.com

I had made a complaint against the booking id of international hotel vide booking no. Nh[protected]. Its been over 6 month. The team had offered me rs. 21000 compensation too which i had refused as that was not desired and it was complete refund to come and surprisingly my complaint was removed from the website of mmt how come...??? In the name of seniors the agent only speaks who even doesnt know how to speak. Recently i had a connect with shristhi and on long waiting for about 30 min got transfer to rija sarkar who never picked up the call.. Guess that you are waiting for the transfer of call for 30 min and then when call get transfer no one picks??? I had also tried reaching the number of management team member but no response. While i am writing this complaint i am speaking to the new agent now and she say she doesn't have a resolution and i asked that i want to speak to head customer care so she say there is no senior on the floor and there is no head customer care. I also want to highlight that mmt always come back and say that they call back and number is not reachable or they cant find the complaint in system, i would want them to also answer this how this is possible???

I booked flight from mumbai to tvm and back through make my trip on 11 feb 2019 and the ticket has not confirmed so told that amount would reflect in 72 hrs. By 20 feb i checked and raised issue with no.[protected]. The concerned person told he has initiated the amount back and would reflect in 3 working days. After 4 working days told i contacted then they are saying will check still no update. Kindly let me know how i need to escalate. The payment was done by credit card.

For booking ID NN[protected], I booked an International ticket today for my daughter after entering her name, DOB. But the booking details showed my name as the passenger. I called customer care number immediately . However, the executives were not helpful at all. The first person kept saying there is a system down issue and disconnected the phone rudely. No resolution offered by the second person as well. I have been trying to get some help since the last two hours and get the error made by MakeMyTrip corrected.

Booking id : nf [protected].
Email sending me the e ticket has yet not been sent on the email address. The ticket was shown in make my trip account and customer chat prompted that there is no ticket booked. The sms of the booking was belatedly sent at 15:56 hrs i. E. 26 mins after the flight had departed. I had to make alternate arrangements. And also the e mail attaching the e-ticket has not been received yet (I. E. 16:54 hrs) after the flight has landed at its location.in view of these lapses and deficiencies on your part please refund the money charged for the said transaction immediately.

I made booking from coimbatore to hyderabad flight successfully and after few days i got a message saying that particular flight was cancelled by airindia. I immediately called airindia, due to exemplary i made changes to fight which was not suitable for me. And at that time i made a request of refund with compensation but he denied to give so i straight away called makemytrip guy and asked him compensation. As whenever customer cancels the booking that he made he'll be incurred with some charges likewise whenever cancellation is done at airindia or makemytrip due to any situations they've to provide the compensation for sure, i feel the reciprocation of incurring charges should be done on either side when cancellation is going to happen either from any party. To be simplistic when customer cancels booking how charges are incurred on him, in the similar way any airline or makemytrip should provide compensation when they're cancelling

Team,

I have booked 4 tickets from delhi to usa (Roundtrip) on 22 feb at 1:11 pm and the amount of inr 284, 804.00 has been deducted from american express bank account.

I have not received any booking id and ticket conformation from your end. The amount has not been refunded yet. Please refund my money back so that i can book my tickets again.

Please share the status of my booking. Your support calll center doesn’t pick the call. Very bad service.

Today i booked flight ticket frm hyderabad to aurangabad. On that ticket they mentioned the departure time 4:10pm but when i reached airport at 3pm the flight was departed. When i asked the truejet officials they informed me that the actual flight time was 3pm so make my trip has cheated by wrong time print i m attaching the invoice copy of the ticket.

I made booking (Spicejet booking pnr b6wiyf: 17 feb 2019 hyderabad-mumbai). Due to personal reasons, i could not travel. Later, the refund was processed by the airline to make mytrip, the agency through which ticket was booked.

Now i mailed, contacted through chat & customer care, but no support was obtained to get my refund back

Request you to kindly consider the case to make the refund back.

Hi

We have taken holiday booking package, they charged more and not giving splitwise invoice, and not at all giving response for the bad hotels given, and during trip 1 day they did not take us to the hotel due to ice, and we paid 2000rs extra and they are not giving that amount also, when we called no proper response from them, flight tickets invoices also they are not giving for tax submission. For room heaters and all we paid extra. And their package is costing 25 percent extra more. Please help us, followedup with so many mails but no response from them

I have booked a round trip for Prof. Sayed Abdul Muneem from Delhi to Guwahati in Air India flight AI-889 for march 12 and return ticket from Guwahati to Delhi by AI-892 from Guwahati to Delhi. I received the tickets to my email [protected]@gmail.com and also to my whatapp number [protected]. The booking id is NF[protected]

There is no problem with the return ticket. But in the ticket from delhi to guwahati, destination is written as Imphal, instead of Guwahati. That creates problem for the traveller to get down at guwahati. Hence the destination has to be corrected and the ticket reissued.

I have been trying to contact Makemytrip through their toll free number, cell number, chat and email. But none of them are working. Hence making registering this complaint through you.

Prof. H. Srikanth
North-eastern hill university
Shillong
Email: [protected]@gmail.com
Cell: [protected]

I made a hotel booking in varanasi on feb. 14th, 2019 using makemytrip website, i started with trivago and was directed to mmt site as they were having the best rates for the booking dates.

I was looking for stay on feb. 13th and searched accordingly, i made the booking for hotel hindustan international and when the payment was completed, it was indicating march 14th, instead of feb. 14th.

I tried to cancel the...