MakeMyTrip India Complaints & Reviews

Sir i had a booking done by the make my trip of flight from bangalore to vns in spice jet for 14 february but due toh some reason the flight was rescheduled by the spice jet for the different time so i had my booking canceled with the spice jet directly as i dint needed that time slot and as per the rule when the flight is reschedule by the flight company itself the refund amount is full i have already cancelled my ticket but from your site i am not getting any response regarding the refund. Beneath i am giving the details of flight booking and cancellation
Name aditi singh
Date of journey 14 feb
Booking id - nf[protected]
The booking was done by the registered no [protected]
Please respond back as early as possible and i would like to have the full refund fast

Hi,

I want to put forward my complaint stating that just like any other account i want to deactivate mmt account as i didnt like their services and i dont want to receive any promotional mails from them, stating that i called mmt customer care and asked them to remove my account and details from their database to which they denied as they can't do it. I want to complaint that mmt is using it's promotional mails to harass me mentally.

This is to inform that we have not yet received out visas as it is showing payment pending though the payment is made.

Details of message received on 20 January 2019: Payment of Rs.3201.00 received successfully with ref.no.:NV[protected]P2. In case of any issue please wait for an hour to get the updated status.

Screen shot attached.

Kindly do the needful without any further delay.

Thanks & Regards

Hello,
I have to register complaint against make my trip. My booking id is nn[protected]. Amount charged inr 38738. I booked ticket on 28th december from ahmedabad to hong kong via banglore (Hold 8hrs) for 2 passengers for 3rd january 2019. I booked ticket of indigo from make my trip which showed layover of 8hrs in banglore and connecting flight from ahmedabad to hong kong. It was written terminal 1 (International) from ahmedabad. But when i reached the airport on 3rd january, terminal 1 was domestic not international. So i got confused and i went to ahmedabad international at 10am on 3rd jan because my flight was at 12:45pm. When i reached there the security told me your flight is from domestic. Terminal 2 is international. And both the terminals are far from each other. So i took my luggage back and went to terminal 1. This was the first trouble caused to me.
When i reached the indigo counter and asked about my connecting flight and luggage delivery, the person told me its not connecting and its 2 different booking i have made. Ahmd to banglore and banglore to hongkong. So my immigration will be done in banglore. This is not at all what i have expected.
I called the airlines and ask them to recheck because i have made only 1 booking and whole payment at once.
The airlines checked and confirmed its 2 different booking and 2 different pnr and 2 different amount they have received.
I then called make my trip sitting on chair on the airport waiting for my flight to depart.
My flight got delayed for 3 hours on that day.
I called make my trip around 12pm on 3rd january 2019 and talked to different advisors and supervisors and tl’s and all till 4pm. They took indigo advisor on conference and they confirmed its different booking and make my trip make the mistake.
The last make my trip tl i talked to told me she will call me back around 6pm when ill reach banglore with resolution as i asked them to get me another flight as why should i wait for 8hrs if its their mistake or arrange refund for the trouble caused. The tl said she will investigate and surely give me resolution around at 6pm on 3rd jan before i depart for hong kong. I reached banglore and waited patiently for call back. I got no call back.
I called again around 7:30pm that i have my flight plz give me resolution. They said they are working and will call me soon.
I waited and called back again at 9pm. Still same. My flight was at 11:45, i called back again at 11:15 being standing in queue for the trouble. They said sorry for no call back. I asked them to keep open my complaint as i will be out of reach for 7 days. I will come back and contact for this all trouble. They said okay.
I came back from vacation and called them again on 12th january.
They said we are sorry your trip is over so now we cant refund and all drama started.
I was aware about all this so i asked them to listen the last call recording in which i particularly mentioned don’t give me excuse about trip completion when ill be back.
They said okay they will give me call back in next few hours.
Its being so many days. Today its 24 jan.
I keep calling them every morning and they keep saying they will transfer this case to supervisor and they will give me call back. No resolution yet. And no one called.
I want to make complaint legally on make my trip for wasting customer time, testing their patience, giving fake hopes, broken promises, mis information, no customer value, lies, wrong information about flight, no customer respect.

Thank you and will wait to hear from you soon

Card was supposed to be available at our location by 8:30, when we called up they said not to worry & car would be coming late by 9:30, car arrived at 10:00 a private vehicle, but message came for another driver name & another vehicle no. On speaking to your executive he said we can use same car which is a private vehicle. Secondly, the vehicle which arrived did not have space for 6 seated along with luggage. We had to move ahead and reach mumbai by 11:00 so that we could have continued with our further trip. Your guy mr. Subham was not able to help us & we lost lot of money in this regards. Our further trip did not take place & we had lost around rs. 20, 000/- along with the time, money and unnecessary mental harassment.

On speaking to mr. Subham and your team leader they said they will be able to provide us refund of what ever amount paid and rs. 1, 500/- extra. But we have lost rs. 20, 000/- for further travel. They said they will revert back to us within 24 to 48 hours & suddenly i receive mail stating your trip is cancelled and rs. 427 paid in advance will be reimbursed in to your account.

Again another way of putting pressure on customer.

I have take photo of the vehicle along with the driver who had come with private vehicle and also recorded call from mr. Subham (In face all the calls from make my trip) stating you can use private vehicle for commercial use.

I again insist the loss born by us due to issues from your side not for once but twice. You should reimburse the loss i incurred along with the advance paid to me.

Their website claims to support for the change of travel dates but when i am trying to access it every time it’s failing with error message, i have tried calling them every time they are disconnecting the call and provinding the same link in sms which is not accessible. The toll free number always comes up with the recorded message there is no one for in person customer support.

Dear make my trip,

I am very disappointed with this technical error while booking my ticket. I am shoked how it is possible while booking tickets the date automatically got change once we confirm and come on the second page in the mobile application. Due to this error i got wrong tickets and while checking with customer care they are introducing huge penalties for this. Which is totally irresponsible. Request you to please check my matter and give me the justice asap.

This is with reference to cancelled booking ref no. Nh[protected] of m/s makemytrip. It was year end booking at udaipur hotel. Makemytrip got my ticket cancelled under medical sop and sought medical documents of my daughter, aadhar card of her and mine aadhar card six times. At all six times documents were provide to them.
It is quite painful that first makemytrip got cancelled booking two days prior under medical emergency with commitment of refund, then six multiple times medical documents were provided to them and then telling hotel is not refunding.
Why they have got cancelled my booking and then not refunding.

I had booked my ticket and had paid rs. 449 extra for zero cancellation. But just a day before my travel, i tried to cancel my ticket. For that, i tried calling on mmt’s number several times for assistance but they were not available

Afterwards i connected them over chat and then they said that refund cannot be initiated against cancellation because it is only possible before 24hrs prior to departure.

This is so pathetic. I won’t recommend make my trip service to anyone

I have booked 7 airtickets between delhi and varanasi. I got to know that convinience fee of approx rs. 2000 has been charged. As soon as i choose the payment method, the charges were added automatically in the prices of air tickets. I am feeling cheated. They are charging huge amount towards convinience fee which is not justified at all. They are just looting the customer. I have talked to their executive and they have refused to refund the same. I need my money back

Dear sir / madam

I had booked a flight for trivandrum to pune via bangalore for 18 jan 2019
Trivandrum to pune was to depart at 21:50 hrs and reach bangalore by 23:05
Bangalore to pune was to depart at 02:10
I got a message that the flight to bangalore is delayed and it will depart at 00:45, which will effect my connecting flight from bangalore to pune.
I had spoken to your customer care, they dont know what to do, they are telling me that since i booked the ticket from makemytrip this issue has arisen, if i had booked the tickets directly from the airlines i wouldn't have faced this issue. So from next time i would never book ticket from makemy trip. But kindly help to resolve the present issue
Both the passengers are senior citizens, they are standing outside the airport not knowing what to do
Requesting you to do the needful urgently

It is regret to intimate that till date i have not received my cancellation balance amount of hotel booked. I have booked a hotel at alwar and as desired paid rs, 32, 063, against id no. Nh[protected]. It is understood from hotel that my booking was cancelled, and accordingly another hotel srisks wa booked for rs. 10975.26 and only rs. 6160 was refunded in place of 32,[protected] = 25, 903. Reason not intimated. I have cancelled booking of said hotel on 16.12.2018. I am sorry to say that till date no refund has been made till date. I have telephoned no. Of time to customer for the payment, always it has been intimated that refund has been made. No body is telling the amount. This is how make my trip is working? It my request not to harass customers and request no. Of times for refund. Kindly keep your reputation high. My balance refund of rs. 25, 903 is to be made immediately without any excuse. Thanks

Dear sir,
I regret to say that i booked my round-trip ticket though mmt website and application.
Through the website my onward ticket from hyderbad to delhi was booked for wrong month with same date [autofilled by mmt website ].

Since, mmt was not able to help me in any way, i reached to vistara directly for cancellation which was processed at their end immediately.

I even have a reference number from them sir..
But, mmt has not been able to reach airvistara after trying for entire day on 18-jan-2018.

So, please try to help customer and not only make money out of your customer (S) who earn this money with great difficulty.

Complaint reference no[protected]

I pray that you are able to connect to airvistara.

On 17 january 2019, i got a message and mail from mmt that my upcoming flight got cancelled. The flight was scheduled on 27 january 2019 from delhi to guwahati with booking id nf[protected]. After 13hours when i called customer care about all this then they enquired and i got to know that that was system error that's why i got the wrong message.
I am very sad after knowing this, i was almost about to book a new flight.

I booked flight with bookingid-nf[protected].

Cost ~7528rs/

As per the website, the booking window is for 30 mins and i did payment..

Although the amount got debited from my account i didn't get the ticket. The error i received was the flight ticket price changed.

Why was the transaction valid for 30 mins then?
I didn't receive refund in 6hrs as promised by mmt.

Dear sumana,
I strongly deny to pay following amount

In1b[protected] amount due 4, 387.00 inr
In1b[protected] amount due 4, 813.00 inr
Please note chronology of booking incident
1. I was trying for booking return flight ticket from kolkata to bangkok and bangkok to phuket on 16.01.2019
2. You called me and extend your help for booking. I told you to call back at 12 pm
3. You called me and we discussed about various option of booking.
4. You told me that return flight ticket from kolkata to bangkok (04.06.2019/09.06.2019) will be around inr 106000and bangkok to phuket (04.06.2019/08.06.2019) will be around 26000. Later you told that since one hour elapsed so fare revised to around inr 107000. I accepted the same and you send me booking id with payment link. Since, i was at remote location which was intimated to you and so payment was made after returning to hotel. Payment was made as per booking id and link.
5. On 17.01.2019, you called be and told that since payment was made at late hours so fare for one passenger was increased by around inr 3500 for kolkata bangkok return flight and there was not change in bangkok phuket return flight. I was doubtful about how fare of one passenger can be increased. You explained that after issuing of ticket for 8 passengers, inr around 3500 was short for one passengers which need to be paid. You also told that on your (Sumana) risk you are issuing all tickets. I accepted to pay inr 3500 and told you about my inability to pay before 11 pm on 17th jan as i was travelling. You accepted and explained that since all tickets are issued to no additional payment will be there.
6. After retuning home i found that i have to pay increased fare for both booking id and amount is around inr 9200 which is not as per your confirmation. I am not in a position to pay all these excess fare. Booking amount via makemytrip portal was much less. You have not even called me that fare for both id has been changed.
I think this is one type trap and i am the victim. There are two options. A) issue my ticket against payment of around inr 3500 b) refund me.
Please decide for which option you will go. I want resolution by tomorrow as i have to finalise hotel booking and other itenery.

Waiting for quick response

Regards
Saroj kanjilal
[protected]

I had booked a hotel in milan, italy - ibis styles milano agrate brianza for the duration 18/11/2018 to 22/11/2018 and the booking was confirmed by makemtrip booking id - nh[protected] and voucher was also issued to me which i received on my registered email id. The amount was paid through credit card

When i (Long with my wife) went to the hotel, they said they did not have any reservation in my name (Sanjay kapoor). I showed them the voucher and after a delay of about 2-3 hours they agreed to give us the room and also swiped my credit card for security. The hotel persons kept trying for the confirmation but could not get the same. We tried some telephone numbers (International support for makemytrip) but there was no response. - inr 19,

Finally in the early hours of 22 nov 2018 i was called by the hotel staff to pay up the entire amount for stay (Higher than initial booked amount). I tried to explain but as i had to vacate the room and travel back to india so i had no other option but to pay the amount through my credit card.- euro 247.40.

On return to india, i contacted makemytrip and they needed sometime to revert back. They checked and replied - technical reasons why the payment was not effected to the bank and agreed to cancel the booking and refund the amount.

They did refund the amount back to my credit card, but it was breach of services and i asked for compensation beyond just the refund. Initially they declined and later they agreed to voucher of rs 5000/- for future usage. I clearly replied and declined the same. I wrote several email and made any calls; some of these were specifically marked to shaily panwar who was looking after my case.

1. I was harassed at the foreign land as initially there was no booking that too with my wife.
2. I was again made into a situation and had to pay again for the hotel booking considering situation that person is without surplous funds in foreign and and that too at the end of my 11 day trip when all currency was used up. That too in the early hours around 12 midnight.
3. Regular follow ups and my stating that i am not convinced with their compensation and they promised a call back which never happened.

Now i look upon a decent compensation for the harassment faced on foreign land and the stress to having pay again for the 4 night stay at the hotel.

I had booked a cab for pick up from mumbai domestic airport for 17th january 2019 at 11:00 a. M and got message that driver and cab details message and e mail will be sent to you before 2 hours of landing. I waited till 11:30 outside airport but neither i got any information of driver or cab nor nobody come to pick me outside airport. I want refund.

I had booked the flight tickets for taiwan from delhi on mmt. My journey date is march 15, 2019. But i want to postpone it to february 26, 2019, i tried to reschedule my flight for the last 5 days, but all in vain. Whenever i tried to change the date for the trip... Mmt always show 'in processing'. Just need help for the reschedule. Mail id used for booking is [protected]@gmail.com

My account got debited with Rs. 7, 540.

Transaction Date: Jan 15 3.52 PM

The Bank name - Bank of India.

The amount deducted - Rs. 7, 540.

The mode of the transaction - Online Card Payment.

no cancel communication from MakeMyTrip, no email no SMS.

PFA:
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